Articles

Agentic AI for Agencies in 2026

bmckeiver

Accessibility Needs Heroes, and Lucy Greco Brings a Paralympian’s Heart to the Digital Field

matt-garrepy

<hr /> For anyone in the website business, building something beautiful is literally the top of the mountain. You know what I mean. There’s nothing more satisfying than designing, coding, and pushing a project into production – then seeing a bump in traffic, an increase in performance, and a wave of adoration across social media. But adding an award to your mantle? That just takes it to the next level. For <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/kentico">Kentico</a>, celebrating these efforts is a big point of pride, especially for a platform that powers over 90,000 websites across the globe. For almost a decade, the DXP has highlighted the very best work of its partners and clients with its coveted “Site of the Year” Awards – and they just released the winners of its 2025 edition.<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/kentico-announces-winners-of-2023-site-of-the-year-awards">I’ve covered this program</a> previously, and I’m always impressed by the quality, complexity, and bold ambition of the finalists. 2025’s crop once again demonstrates the daring and prowess of organizations and their partners to push the boundaries and redefine modern digital experiences built on <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/CMSModules/Newsletters/CMSPages/Redirect.ashx?linkguid=11b4f14a-807d-4840-bfa8-e529c85898b7&amp;email=matt%40cmscritic.com&amp;hash=be0d1d8f19e0858f5111492f222eca952b1f9d98aaaeebe1c4c04b9dec830ced">Xperience by Kentico</a> – the multichannel content management, marketing, and digital commerce solution packaged in one cohesive platform.This year’s class showed up with some stunning, full-scale UX redesigns that deliver visual awe and impact. But there were feats of engineering as well, with a myriad of use cases featuring AI-powered marketing transformations and complex workload migrations.  Kentico’s “Site of the Year” program is categorized by industry, spanning wide cohorts like B2B as well as verticals in financial services, commerce, education, hospitality, healthcare, government, and NGOs. 2025's submissions came from across the planet, including North America, EMEA, and APAC – illustrating the flexibility and extensibility of Xperience by Kentico.In addition to these examples of partner and customer-driven excellence, 2025 was a big year of milestones for Kentico. With global demand growing for it signature platform, the company’s continued investment in AI was crystallized by <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/platform/aira">the launch of AIRA</a> (Artificial Intelligence Recommendations &amp; Assistance), a native AI agent that unpacks and understands content and customer data to help streamline the creation, optimization, and time to deploy for digital experiences. Building on its AIRA momentum, Kentico is once again aiming to transform expectations in 2026. The company recently introduced its <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/introducing-the-agentic-marketing-suite-kentico-extends-its-ai-strategy-to-power-marketing-teams">Agentic Marketing Suite,</a> extending its AI strategy to power teams with specialized agents, each designed to execute marketing and content tasks that unlock operational efficiencies in team workflows. <h3 id="honoring-creativity-and-innovation">Honoring creativity and innovation</h3>Let’s talk about websites – because they’re still the center of gravity. More than ever, the world’s leading brands rely on unique, high-performing digital experiences across multiple channels, hoping to dazzle visitors and convert interest into action. Even amidst the shifts in traffic and the rise of AI-powered answer engines, smart consumers still value a business’s website as a central source of truth. At the same time, websites are essential to arming the new frontier of GEO and AEO by delivering a foundation of well-structured content.Kentico’s “Site of the Year” honors its clients and partners by focusing a spotlight on their remarkable work – websites and digital solutions that achieve the highest levels of creativity, innovation, content strategy, and technological implementation.A bit of level-setting on the rules: Only projects that first earned Kentico’s “Site of the Month” banner were eligible to compete, making these finalists a true “best of the best” compendium. Winners were selected by an internal Kentico judging committee based on overall excellence and measurable impact.  You can explore more about this <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/CMSModules/Newsletters/CMSPages/Redirect.ashx?linkguid=18b8acaa-24af-4f10-976e-74ebe1bf15e4&amp;email=matt%40cmscritic.com&amp;hash=be0d1d8f19e0858f5111492f222eca952b1f9d98aaaeebe1c4c04b9dec830ced">year’s winners and honorable mentions</a> on Kentico’s website, where they drill into the details. For each category winner, they provide a well-rounded rationale that showcases the innovative thinking, stellar design, and AI-enhanced solutions that put them in the top spot.If you’re interested, you can also vote in Kentico’s <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/posts/kenticosoftware_communitychoice-soty-digitalexperience-activity-7429873612603596800-ltb5/?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAABkGfZEBzxXaDBwgLBqINaYG9q1JUbfxMW8">Community Choice Awards</a> through March 6th. This crowdsourced portion of the program is handled entirely on LinkedIn.Without further ado…<h3 id="2025-‘site-of-the-year’-winners-and-honorable-mentions----">2025 ‘Site of the Year’ Winners and Honorable Mentions    </h3>Man, this was a dynamite grouping of sites – and all deserving of kudos. For me, there were certainly some standouts. In the B2B category, <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/CMSModules/Newsletters/CMSPages/Redirect.ashx?linkguid=2352b3f4-ad18-4695-b4cf-9fea119232c4&amp;email=matt%40cmscritic.com&amp;hash=be0d1d8f19e0858f5111492f222eca952b1f9d98aaaeebe1c4c04b9dec830ced">LeShuttle Freight’s</a> elegant, high-performance, multilingual experience was top-notch. In addition to simple, intuitive navigation, it has a tricked-out, real-time service update that provides critical visibility for time-sensitive logistics. The mobile experience is also lightweight, prioritizing the right elements in the UX. Implemented by <a target="_blank" rel="noopener noreferrer" href="https://www.crafted.co.uk/services/digital-products/kentico">Crafted</a>, a long-standing U.K.-based Kentico partner, LeShuttle is a solid design that streamlines the customer journey for logistics partners, drivers, and customers – so they can keep truckin'.<figure class="image"><img src="https://cmscritic.com/ms-content/uploads/2026/02/image-1771964387975.png" alt="" /></figure>Source: LeShuttle Freight website In the Entertainment, Hospitality, and Tourism category, I was also keen on the <a target="_blank" rel="noopener noreferrer" href="https://bobw.co/">Bob W. site</a>, which made me want to book my next trip to Amsterdam today. The gestalt was right up my alley, offering a clean, minimal design with clear pathways to explore short-stay apartments in a variety of locales. Agency partner <a target="_blank" rel="noopener noreferrer" href="https://www.idhlagency.com/">IDHL</a> did yeoman’s work on developing the “Bob” identity and persona, delivering a charming and inviting vibe to the experience. Along with some killer frontend features like smart filtering and a little backend magic with reusable content, Bob W. personifies what great UX is – and I love how it all supports a corporate commitment to sustainability and a stay that’s 100% offset. It’s hospitality that's more hospitable to the earth.  <figure class="image image_resized" style="width:90.66%"><img src="https://cmscritic.com/ms-content/uploads/2026/02/image-1771964386776.png" alt="" /></figure>Source: Bob W. website To say that <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/CMSModules/Newsletters/CMSPages/Redirect.ashx?linkguid=d26dfe6c-b389-43aa-a623-daa701b4b192&amp;email=matt%40cmscritic.com&amp;hash=be0d1d8f19e0858f5111492f222eca952b1f9d98aaaeebe1c4c04b9dec830ced">Oppenheimer</a> made a “bold” move to Kentico would be an understatement. As the winner in the Financial Services category, the wealth management leader successfully migrated from CrownPeak in only five months, with the goal of optimizing their content ops via single-source content management across multiple digital channels.Implemented by Kentico partner <a target="_blank" rel="noopener noreferrer" href="https://sagepath-reply.com/">Sagepath Reply</a>, Oppenheimer’s slick design captures the essence of a trusted financial partner while simplifying navigation to key topics like capital markets. They also introduced new AI-driven tools focused on marketing and content optimization. It feels powerful yet approachable – and evokes confidence and stability at every turn. For a financial institution, this was a winning investment.<figure class="image"><img src="https://cmscritic.com/ms-content/uploads/2026/02/image-1771964386955.png" alt="A close-up of a website

AI-generated content may be incorrect." /></figure>Source: Oppenheimer website <h3 id="winners-by-category">Winners By Category</h3> <h4 id="b2b">B2B</h4><ul><li>Winner: LeShuttle Freight (Implemented by Crafted)</li><li>Honorable Mentions: ZAG Interactive (ZAG Interactive), Westport (ALYKA Pty Ltd) </li></ul> <h4 id="commerce">Commerce</h4><ul><li>Winner: Translink (MSQ DX)</li><li>Honorable Mentions: Rhythm Japan (Interesting Solutions), Elkov Elektro (Bluesoft) </li></ul> <h4 id="consumer-goods-and-services">Consumer Goods and Services</h4><ul><li>Winner: MND Energie (Bluesoft)</li><li>Honorable Mentions: Best Best &amp; Krieger LLP (BlueModus), Contact Energy (AKQA) </li></ul> <h4 id="education-&amp;-careers-">Education &amp; Careers </h4><ul><li>Winner: ROC van Amsterdam &amp; Flevoland (TrueLime)</li><li>Honorable Mentions: Join Blakes (E-Cubed Media Synthesis Inc), The Gordon Institute of TAFE (DDSN Interactive) </li></ul> <h4 id="entertainment,-hospitality-&amp;-tourism">Entertainment, Hospitality &amp; Tourism</h4><ul><li>Winner: Bob W. (IDHL)</li><li>Honorable Mentions: Aurora Expeditions (Devotion), LA Opera (iMedia) </li></ul> <h4 id="financial-services">Financial Services</h4><ul><li>Winner: Oppenheimer (Sagepath Reply)</li><li>Honorable Mentions: Atomic Credit Union (ZAG Interactive), United Federal Credit Union (SilverTech) </li></ul> <h4 id="government-&amp;-municipal">Government &amp; Municipal</h4><ul><li>Winner: Cleveland Metroparks (Americaneagle.com)</li><li>Honorable Mentions: Réseau de transport de Longueuil (Inorbital, Inc.), Great Parks (Synoptek) </li></ul> <h4 id="healthcare">Healthcare</h4><ul><li>Winner: LivaNova (BlueModus)</li><li>Honorable Mentions: Integris Group (BizStream), Hatch Private Maternity (Zeroseven) </li></ul> <h4 id="manufacturing">Manufacturing</h4><ul><li>Winner: Pierret (Delaware Consulting SCRL)</li><li>Honorable Mentions: Nichicon (EETech Group), Renson (Blastic) </li></ul> <h4 id="ngo-&amp;-associations">NGO &amp; Associations</h4><ul><li>Winner: American Society of Landscape Architects (BlueModus)</li><li>Honorable Mentions: National Association of Independent Schools (ByteMinds), Eat Pecans (Rise, a Quad Agency) </li></ul><h3 id="setting-new-standards-for-excellence">Setting new standards for excellence</h3>Each year, I’m asked to judge awards programs, so I’m accustomed to seeing amazing work. What I love about these competitions is that I’m always surprised, intrigued, and often floored by the creativity. If you’re embarking on a brand or digital transformation quest, finding the right agency partner is critical to success. But harnessing the right CMS or DXP at the foundation is equally as important – and awards programs like Kentico’s “Site of the Year” are a great place to window shop the possibilities. This 2025 crop is a testament to the full potential of Xperience by Kentico. It’s not just about breathtaking UX, it’s also about leveraging a future-ready digital ecosystem to power multi-channel experiences across devices, languages, locations, and more. From hybrid headless implementations to secure member portals and complex third-party integrations, organizations are using the platform to unify content, marketing, and commerce into a single solution. As Kentico continues to invest in a steady stream of innovation, its partners and clients will be the first beneficiaries to access new features. Case in point: Kentico’s new Agentic Marketing Suite is ushering in a new era of intelligent orchestration, helping marketers automate decisions, personalize journeys, and optimize campaigns at scale. Digital experiences are no longer static. They continue to evolve – and so do our expectations. Even as websites morph into agentic experiences that serve both humans and bots, only people can be inspired by a brand's imagination and storytelling.Kentico’s “Site of the Year” reminds us that websites still have this power and potential. That's why they still rock – and the most beautiful, magical, and innovative sites can really bring down the house.<a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/discover/kentico-awards-winners/site-of-the-year-2025">Read more about the winners here.</a> <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. And connect with fellow Joomla enthusiasts, developers, and professionals from across the world.<a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/"> Book your seats today.</a> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Websites Still Rock: Kentico’s 2025 ‘Site of the Year’ Winners Push the Boundaries of Digital Experience 

<h4 id="-"> </h4><h4 id="highlights">Highlights</h4>You’ll learn about how AI transforms enterprise CMS platforms.<ul><li>Automation: AI CMS streamlines tagging, metadata, and content workflows</li><li>Insights: Predictive analytics guide content planning and performance optimization</li><li>Personalization: Real-time insights enable the creation of tailored experiences</li><li>Compliance: Guardrails ensure governance and security at scale</li></ul>Adopt an <a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/blog/all-about-headless/content-management-artificial-intelligence-content-ops?utm_campaign=&amp;utm_medium=paid-affiliate&amp;utm_source=cms-critic&amp;utm_content=smarter-content-management-with-an-ai-cms">AI CMS</a> to drive efficiency, insights, and smarter engagement across your enterprise.<hr /> Content management today is not what it was in the 90s or early 2000s. The modern customer values personalized interactions. They are also more tech-savvy, privacy-aware and expect seamless experiences across all channels.Traditional CMS platforms lack the speed, agility and flexibility required to deliver these demands. That makes them redundant for the needs of modern B2B customers. This is why an AI CMS, usually <a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/resources/report/complete-headless-cms-guide?utm_campaign=&amp;utm_medium=paid-affiliate&amp;utm_source=cms-critic&amp;utm_content=smarter-content-management-with-an-ai-cms">headless</a>, is becoming more popular.An AI-powered CMS enables <a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/blog/personalization/how-can-personalization-enhance-your-brand?utm_campaign=&amp;utm_medium=paid-affiliate&amp;utm_source=cms-critic&amp;utm_content=smarter-content-management-with-an-ai-cms">real-time personalization</a>, automates repetitive tasks, and powers predictive analytics. It integrates AI into content workflows, enabling faster content publishing while improving accuracy and user experience. This shift is changing how large organizations think about content management.<h3 id="what-makes-a-cms-intelligent?">What makes a CMS intelligent?</h3>An intelligent CMS is a content management system that learns from data and adapts content based on behavior and context. It also offers automation — you can create, optimize and publish hyper-personalized content at scale. With traditional CMS platforms, you are bogged down with manual inputs, built-in templates and predefined workflows. An AI CMS does not have these limitations. They are built on headless and API-first principles, making them flexible to handle modern content needs. Its key features:<ul><li>Machine learning for predictive analytics</li><li>Automated tagging and categorization via AI</li><li>AI-powered search and discovery</li><li>AI-assisted authoring workflows and predictive content performance insights</li></ul> <hr /> Overcome traditional CMS issues with Contentstack Are you tired of slow development times and rising costs due to legacy monolithic suites? Contentstack offers a modern, component-based solution designed for the needs of today's enterprises. Discover agility and improved ROI. <a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/request-demo?utm_campaign=&amp;utm_medium=paid-affiliate&amp;utm_source=cms-critic&amp;utm_content=smarter-content-management-with-an-ai-cms">Request a demo</a> to learn more. <hr /><h3 id="benefits-of-ai-powered-cms-for-large-enterprises">Benefits of AI-powered CMS for large enterprises</h3>An AI CMS offers speed and flexibility. When a<a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/blog/all-about-headless/cms-change-management-best-practices-for-seamless-enterprise-implementation"> </a><a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/blog/all-about-headless/cms-change-management-best-practices-for-seamless-enterprise-implementation?utm_campaign=&amp;utm_medium=paid-affiliate&amp;utm_source=cms-critic&amp;utm_content=smarter-content-management-with-an-ai-cms">modern CMS is implemented with proper change management</a> practices to support its adoption, it also supports better governance, data-driven optimization, and automation. Here are other benefits.<ul><li>Faster content creation and delivery: AI authors’ workflows, ensuring faster editing. It applies the brand’s guidelines, eliminating human errors. Also, its automated tagging, categorization, and metadata generation feature ensures you can publish faster.</li><li>Smarter personalization at scale: An AI CMS tracks data in real-time and adjusts content for relevant audience segments. Delivering on-brand content ensures you can convert more and engage your audience better.</li><li>More efficient search and content discovery: Search and discovery feature powered by conversational AI enables editors and marketers find content quickly, even in large, complex repositories.</li><li>Data-driven optimization: An AI CMS also supports predictive content performance insights, enabling teams to be proactive.</li><li>Improved compliance and governance: An AI-powered CMS can flag missing disclosures, ensure accessibility standards, and apply consistent terminology.</li></ul><h3 id="how-ai-is-transforming-content-management-within-enterprise-cms">How AI is transforming content management within enterprise CMS</h3>AI integration into content workflows goes beyond using generative AI to create content. It can be applied in other areas, such as SEO, <a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/resources/report/enterprise-ai-search-playbook?utm_campaign=&amp;utm_medium=paid-affiliate&amp;utm_source=cms-critic&amp;utm_content=smarter-content-management-with-an-ai-cms">AIO/GEO</a>, personalization, and predictive analytics. Here are some of those ways. <h4 id="content-intelligence-for-planning">Content intelligence for planning</h4>AI scans competitor content, search queries, and your own content library. That allows you to identify gaps and opportunities in your content strategy and that of your competitors. Based on that insight, AI can also suggest high-performing topics, and align new content with buyer journeys, so content production supports pipeline and sales goals. <h4 id="ai-assisted-content-creation-and-editing">AI-assisted content creation and editing</h4>With generative AI, you can generate content drafts, outlines and briefs. The AI is trained on your company’s audience persona, style guide and brand voice — hence, it can enforce the right tone of voice and style across your content. <h4 id="automated-content-tagging-and-classification">Automated content tagging and classification</h4>AI-powered DAMs integrated in an intelligent CMS can scan your assets and suggest tags. It can further map those assets into your enterprise taxonomy, ensuring your assets fit into a structured content model. By doing so, marketers can easily search and reuse content. <h4 id="personalization-at-scale">Personalization at Scale</h4>It is no secret that enterprise customers prioritize brands that deliver tailored, one-to-one experiences. You can integrate a real-time CDP to track customer data and create profiles. Then, use an AI-powered CMS to analyze the data and recommend the most relevant content. That way, you can tailor experiences to different accounts, industries or decision-makers. <h4 id="seo-and-aio-optimization-support">SEO and AIO optimization support</h4>AI can analyze search intent and suggest relevant keywords, topics and FAQs. It can be used to find internal linking opportunities, write meta titles and create schema markup. In essence, it becomes your SEO/AIO co-pilot, enabling you to find opportunities, match content to audience persona and optimize existing content. <h4 id="knowledge-assistant-for-internal-teams">Knowledge assistant for internal teams</h4>Internal teams can also deploy AI-powered search and Q&amp;A over enterprise content libraries. That way, teams within the organizations, such as sales and product teams, can quickly find answers backed by approved sources. <h4 id="governance-and-compliance-guardrails">Governance and compliance guardrails</h4>AI can be deployed to manage policy and style enforcement, as well as regulatory compliance checks. AI guardrails act like a compliance officer inside your CMS. By doing so, it prevents risky or off-brand content from being published. It also ensures that assets are safe, accurate and ready for regulation.<h3 id="governance,-security,-and-compliance-in-an-ai-cms">Governance, security, and compliance in an AI CMS</h3>AI CMS platforms automate governance and security processes. However, team leaders still need to set approval workflows that AI should follow. They must apply built-in permissions to allow access to specific authorized users who can check and approve AI outputs.The CMS offers intelligent security that can flag suspicious usage and trigger reminders for compliance audits. Still, content teams must keep to data privacy and safety regulations, such as GDPR and CCPA. They must also verify AI-generated metadata and tags to ensure compliance requirements are met and use audit logs to track changes made by AI features.<figure class="image image-style-align-center image_resized" style="width:83.96%"><img src="https://images.contentstack.io/v3/assets/blt7359e2a55efae483/blt49eb52225d026692/68a9891e5075c355e79fb708/image.png" alt="AI CMS features compared to a traditional CMS" /></figure><h3 id="ai-integrations-that-transform-content-workflows">AI integrations that transform content workflows</h3>An intelligent CMS supports AI integration, and that goes beyond automation. It makes your workflows smarter, so you can produce and publish content with more consistency and speed. Here are specific AI integrations that enable that.<ul><li>Automated AI tagging and categorization</li><li>AI-powered search and discovery</li><li>Automated metadata generation</li><li>Automated A/B testing for content variants  </li></ul>These features enable enterprises to reduce repetitive work and focus teams on high-impact, creative and strategic tasks. <hr /> Fast-track digital experiences with Contentstack Need to create digital experiences quickly? Contentstack's content and editorial engine enables you to reach new markets and create digital experiences faster. Manage content with ease and speed. <a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/try-for-free?utm_campaign=&amp;utm_medium=paid-affiliate&amp;utm_source=cms-critic&amp;utm_content=smarter-content-management-with-an-ai-cms">Start your free trial today</a>. <hr /><h3 id="comparing-ai-cms-options">Comparing AI CMS options</h3>Most CMS platforms now embed some sort of AI integration or service. However, that, on its own, does not necessarily make such CMSes intelligent or AI-driven in the actual sense. Here are some of the top AI CMS you will find today.<ul><li><a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/?utm_campaign=&amp;utm_medium=paid-affiliate&amp;utm_source=cms-critic&amp;utm_content=smarter-content-management-with-an-ai-cms">Contentstack</a>: Contentstack’s AI CMS supports intelligent content workflows and scalable personalization. It is API-first and headless, offering native AI integration, making it ideal for omnichannel delivery.</li><li>Arvow: Arvow uses AI to automate the content creation and publishing process. It offers AI-driven features like content syndication, Google indexing, and SEO-optimized writing. It supports high-quality content at scale targeted at B2B companies.</li><li>Strapi: Strapi is an open-source headless CMS that supports the integration of AI tools and services for seamless content management, optimization, and delivery.</li><li>Adobe Experience Manager: This enterprise CMS uses AI to personalize content, automate workflows, and support data-driven insights. It supports content creation using its built-in generative AI.</li></ul>While other AI-powered CMS platforms offer great features and support AI integration, Contentstack comes with AI baked in. It offers native AI integrations that require less customization, making it easier to roll out across large enterprises.<h3 id="case-study">Case study</h3> <img style="width:36.22%" src="https://cmscritic.com/ms-content/uploads/2026/02/image-1771247859224.png" /><h4 id="golfbreaks">Golfbreaks</h4>Golfbreaks struggled with managing content across multiple international markets. This prompted them to sign up for Contentstack's <a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/academy/content/ai-accelerator?utm_campaign=&amp;utm_medium=paid-affiliate&amp;utm_source=cms-critic&amp;utm_content=smarter-content-management-with-an-ai-cms">AI Accelerator</a>. The training exposed them to the benefits of the AI assistant, brand kit and automation tool. The solutions automated translation workflows, content optimization, and personalization rules. Today, they can launch on-brand content and campaigns faster than ever.Golfbreaks Digital Product Owner Jack Simkins said, "With Contentstack’s help, our AI use case has been expanded into a much more powerful tool that’s helping us to save time and move faster."<a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/resources/case-study/golfbreaks-leverages-contentstacks-ai-accelerator-for-78-faster-time-to-market?utm_campaign=&amp;utm_medium=paid-affiliate&amp;utm_source=cms-critic&amp;utm_content=smarter-content-management-with-an-ai-cms">Learn more about Golfbreaks' success</a> with Contentstack’s AI.<h2 id="faq-section">FAQ section</h2> <h4 id="what-is-the-difference-between-a-headless-cms-and-an-ai-cms?">What is the difference between a headless CMS and an AI CMS?</h4>A headless CMS is a type of CMS where the architecture separates content from its presentation. So, you have a backend that you can connect to any front-end framework via APIs. An AI CMS is a CMS with built-in AI integration to automate and enhance content creation, personalization, and management. <h4 id="is-an-ai-cms-secure-for-enterprise-use?">Is an AI CMS secure for enterprise use?</h4>An AI CMS is considered secure if it features enterprise-grade security, role-based permissions, audit logging, and compliance capabilities. The security of an intelligent CMS also depends on how AI integrations are configured and whether they comply with privacy laws. <h4 id="what-skills-do-teams-need-to-work-with-an-ai-cms?">What skills do teams need to work with an AI CMS?</h4>Content teams should understand content strategy, governance rules, and how to review AI outputs for accuracy and compliance. Technical teams may need to understand AI prompts, workflow automation, and how to manage AI integrations.<h3 id="learn-more">Learn more</h3>AI CMS platforms are redefining enterprise content management. They automate repetitive work, improve personalization and support data-driven decision-making. However, most CMS platforms only support AI integration — they are not truly AI-powered in the real sense.This is where Contentstack stands out. With native AI integrations, you get an intelligent CMS right out of the box. You do not need extra configurations or endless integrations with third-party AI solutions. If you are serious about leveraging AI for smarter content management, then Contentstack offers the best solution in the market today. <a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/request-demo?utm_campaign=&amp;utm_medium=paid-affiliate&amp;utm_source=cms-critic&amp;utm_content=smarter-content-management-with-an-ai-cms">Talk to us</a> today to get started.

The intelligent CMS: Smarter content management with an AI CMS

contentstack

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/dan-drapeau">Dan Drapeau </a>is Managing Director at <a target="_blank" rel="noopener noreferrer" href="https://dxpcatalyst.com/">DXP Catalyst Consulting</a> and a CMS Critic contributor. <hr /> Composable architecture is now firmly part of mainstream enterprise conversations. Suite vendors have become more modular, and headless platforms have expanded their native capabilities, in several cases evolving into full DXPs through acquisition. AI capabilities, including emerging agentic workflows, are embedded across most major offerings. The competitive landscape has converged across architectural models.Evaluation approaches have not evolved at the same pace.Many organizations still assess DXPs through a single-track process that emphasizes feature breadth, demo cohesion, and tightly integrated product narratives. That structure naturally favors pre-composed suites and can disadvantage ecosystem-driven models before architectural tradeoffs are fully examined.This is not another debate about composable versus monolithic technology. It is a practical evaluation framework designed to ensure that platform capability and ecosystem architecture are assessed with equal rigor.By “pre-composed,” I refer to suite-style platforms that deliver a bundled set of tightly integrated products from a single vendor. While components may be licensed independently, the underlying architecture assumes close internal coupling across core capabilities.Evaluating composable and pre-composed approaches fairly requires structural changes to how selection and architectural review are conducted.<h3 id="why-a-single-evaluation-track-creates-structural-bias">Why a Single Evaluation Track Creates Structural Bias</h3>Traditional evaluations follow a single-track model: RFP issuance, vendor demos, stakeholder scorecards, and aggregate scoring. Functional breadth and demo cohesion often dominate.That structure works when all vendors provide tightly integrated suites. It becomes problematic when some vendors operate as orchestration layers or depend on ecosystem components for search, DAM, CMP, or CDP.In those scenarios, the evaluation model itself shapes the outcome. Vendors showcasing native breadth in a single interface frequently score higher than vendors demonstrating integration patterns, even when the latter may offer stronger long-term flexibility.Separating platform capability from ecosystem architecture mitigates this bias.<h3 id="the-two-track-evaluation-model">The Two-Track Evaluation Model</h3>A more balanced approach separates platform evaluation from ecosystem architecture by running two structured tracks in parallel: <h4 id="track-1.-core-platform-evaluation">Track 1. Core Platform Evaluation</h4>The first track evaluates the DXP as a product:<ul><li>Functional capability across CMS, personalization, experimentation, and adjacent experience services</li><li>Operational and governance maturity</li><li>Architectural alignment with existing systems</li><li>Non-functional readiness – including performance, security, and compliance</li><li>Licensing structure and cost trajectory</li><li>Vendor profile and strategic direction</li></ul>This clarifies what adopting the platform as the core DXP means over a multi-year horizon. <h4 id="track-2.-ecosystem-and-composability-evaluation">Track 2. Ecosystem and Composability Evaluation</h4>The second track evaluates the broader architecture independently of the platform.Rather than asking whether a DXP bundles search, CMP, or CDP as native products, this track examines how those capabilities function within the proposed architecture and whether the DXP can realistically serve as the coordination layer for a broader ecosystem. It evaluates:<ul><li>Data and analytics architecture, including warehouse alignment and experimentation visibility</li><li>Sequencing strategy across ecosystem capabilities such as CDP, personalization, and search</li><li>Search strategy, including conversational and LLM-driven experiences</li><li>AI capabilities, automation patterns, and governance controls</li><li>DAM and content asset strategy</li><li>Hosting and front-end flexibility</li><li>Integration maturity and connector quality</li></ul>The objective is to assess not only what the platform includes today, but whether it enables durable evolution over time. Best-of-breed services should integrate without architectural strain, and new capabilities should be introduced without creating lock-in, rework, or hidden dependencies.CDP strategy illustrates why this separation matters. Evaluation should focus on where customer data is modeled and how activation occurs within the architecture. In warehouse-centric environments, introducing a suite-coupled CDP can shift the system of record and create unnecessary duplication. Understanding whether activation depends on the DXP’s native data layer or can remain decoupled reveals how tightly the ecosystem is structured. Similar substitution questions apply across search, DAM, and AI.<h3 id="operationalizing-the-two-track-model">Operationalizing the Two-Track Model</h3>Separating ecosystem architecture from platform scoring ensures both models are assessed on equal footing.In practice, this model typically unfolds over 5-7 weeks. Vendors prepare and deliver platform demonstrations while ecosystem discovery and architectural modeling occur in parallel. Weighting across both tracks should be defined before demos begin and documented explicitly, since bias can re-enter through weighting decisions even when intent is neutral.<h3 id="the-complexity-of-running-parallel-tracks">The Complexity of Running Parallel Tracks</h3>Parallel tracks introduce rigor and practical complications.Differences in native coverage complicate comparison. If CMP, search, or CDP are weighted heavily but not natively provided by all vendors, those capabilities should move into the ecosystem track rather than penalizing the platform score. Foundational capabilities such as CMS remain in the platform track, while optional or externally delivered services belong in ecosystem evaluation.Vendors may bring partners into demos to illustrate integration. That can be appropriate, but evaluation should focus on architectural feasibility, operational ownership, and governance responsibility rather than demo choreography.When multiple DXP vendors recommend the same ecosystem component, such as a shared search or data platform, that element should be evaluated independently so that differences in governance, scalability, and integration maturity remain visible.Without disciplined separation, weighting decisions can distort outcomes even when intent is neutral.<h3 id="synthesizing-the-results">Synthesizing the Results</h3>Synthesis is not about averaging scores.Track 1 produces weighted scoring across functional, operational, architectural, and non-functional criteria. Track 2 evaluates whether the platform can realistically serve as the hub of a broader ecosystem.For composable-oriented platforms, this means assessing how cleanly external products plug in for search, CDP, DAM, or CMP, and what governance or integration overhead that introduces. For pre-composed suites, it means pressure-testing substitution claims. If a component can be replaced, what constraints exist in practice? Does personalization depend on a native CDP? Does experimentation assume native analytics?Review both outputs side by side and reconcile tensions. A platform may score highly in functional breadth yet limit ecosystem flexibility. A composable option may offer architectural openness while introducing additional governance responsibility.Leadership must articulate what the organization is optimizing for: time-to-value, long-term flexibility, operational simplicity, or ecosystem optionality. Without clarity, decisions default to demo cohesion.Sequencing also becomes part of synthesis. Organizations may defer CDP activation or advanced orchestration. The selected architecture should support phased rollout without creating integration debt or future re-platforming risk.Shortlisting 2 vendors from an initial field of 4-5 keeps reconciliation manageable while preserving competitive tension. The final phase shifts toward structured stress testing under realistic growth and governance scenarios.<h3 id="from-validation-to-stress-testing">From Validation to Stress Testing</h3>Finalist discussions should test structural durability.Evaluate governance scalability as experimentation and personalization expand across properties. Test how the architecture performs in a multi-site or multi-brand environment with shared components and localized control. Examine data portability if strategic direction shifts. Assess how AI-generated content is governed, reviewed, and audited. Confirm that advanced capabilities can be deferred without requiring architectural rework or creating hidden dependencies.This stage focuses less on feature confirmation and more on alignment with long-term operating models.<h3 id="the-critical-checklist-for-dxp-evaluation">The Critical Checklist for DXP Evaluation</h3>A disciplined evaluation model should answer:<ol><li>Have you separated platform evaluation from ecosystem design?</li><li>Is weighting across both tracks defined before demos begin?</li><li>Does the architecture align with your current operational maturity and support the governance structure you will require as scale increases?</li><li>Does the vendor’s roadmap and acquisition pattern preserve your architectural autonomy over time?</li><li>Can phaseable capabilities such as CDP be introduced deliberately, and does the architecture support evolving personalization and flexibility across vendor solutions?</li><li>Have non-functional realities and full ecosystem costs been modeled early?</li></ol>Composable and pre-composed DXPs represent architectural strategies along a spectrum. A structured two-track evaluation approach ensures that whichever model is selected, it is chosen for structural alignment and long-term outcomes rather than surface cohesion. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. And connect with fellow Joomla enthusiasts, developers, and professionals from across the world.<a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/"> Book your seats today.</a> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Composable vs. Pre-Composed DXPs in 2026: A Two-Track Evaluation Framework for Modern DXP Selection

dan-drapeau

AI ROI? A-OK: MACH Alliance Report Says Enterprises with Composable Foundations are Netting Returns

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/dserrano">Geetha Rajan</a> is a strategy executive advising Fortune 500 companies on AI adoption, AI transformation, and organizational change, and a CMS Critic contributor. <hr /> <a target="_blank" rel="noopener noreferrer" href="https://www.media.mit.edu/groups/nanda/overview/">MIT’s NANDA Initiative</a> dropped a number last year that made a lot of people uncomfortable: <a target="_blank" rel="noopener noreferrer" href="https://www.forbes.com/sites/jasonsnyder/2025/08/26/mit-finds-95-of-genai-pilots-fail-because-companies-avoid-friction/">95% of generative AI pilots deliver zero measurable impact on the P&amp;L.</a> Not “underperform.” Zero. Based on 150 executive interviews and analysis of 300 public deployments, the picture is clear: billions spent with little measurable impact.Then <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/agentic-panic-new-study-finds-ai-agents-in-production-face-infrastructure-and-reliability-challenges">Cleanlab’s survey</a> of nearly 1,900 tech executives and engineers added another layer: only 5% had AI agents in production, and 60–70% were changing their entire AI stack every three months. Not iterating. Replacing.If you’re building on platforms like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/vercel">Vercel</a> or shipping with AI-assisted tools like <a target="_blank" rel="noopener noreferrer" href="https://cursor.com/">Cursor</a> and <a target="_blank" rel="noopener noreferrer" href="https://github.com/features/copilot">GitHub Copilot,</a> these numbers should stop you cold. The instinct in the development ecosystem is to treat this as a technical problem—bad models, immature tooling, infrastructure that can’t keep up. Those things are real. But they’re not what’s killing your projects.<h3 id="the-misdiagnosis">The Misdiagnosis</h3>Here’s what the MIT data shows when you look past the headline. The 5% that succeeded weren’t using better models. They were operating within organizations that had solved a different set of problems—problems unrelated to code.Successful deployments shared three traits: they empowered line managers to drive adoption, integrated tools into existing workflows rather than requiring wholesale changes, and built distinct enablement strategies for different parts of the organization. They treated AI adoption as an organizational problem, not a technical one.This is the core premise behind Pilots to Scale™: scaling AI is not about model performance, but about aligning people, workflows, and metrics so experimentation becomes sustained execution.This distinction matters in software development. Consider<a target="_blank" rel="noopener noreferrer" href="https://v0.app/"> Vercel’s v0,</a> now used by over 3.5 million people. The tool is impressive—describe what you want, and the agent plans, builds, and deploys. But even Vercel has acknowledged the emerging challenge: vibe coding is quickly becoming “the world’s largest shadow IT problem.” Employees ship security flaws alongside features, credentials get copied into prompts, and company data goes public with no audit trail.That’s not a Vercel problem. That’s what happens when powerful tools get adopted faster than organizations can absorb them.<h3 id="where-engineering-teams-actually-get-stuck">Where Engineering Teams Actually Get Stuck</h3>Across hundreds of organizations in the Pilots to Scale™ research, a consistent pattern emerges: the failure point lies between the tool and the team. Organizations fail to recognize that their workforce doesn’t adopt new technology as a monolith. Across any organization—including engineering teams—you find roughly four segments with fundamentally different relationships to AI tools.<ul><li>Champions (about 20%) are already experimenting. They’ve been using Copilot since day one. </li><li>Explorers (about 40%) are curious but stuck. They’ve seen the demos but don’t know how to go from “that’s cool” to “this is how I work now.” </li><li>Skeptics (about 25%) aren’t irrational. They’ve watched previous tooling waves come and go, and they’re waiting for proof. </li><li>Experts (about 15%) have deep technical fluency but may focus on custom builds when off-the-shelf tools would scale faster. </li></ul>Recognizing and enabling these segments differently is one of the central design principles of Pilots to Scale™. It’s also where most enterprise rollouts quietly fail.Most engineering leaders treat all four groups the same. Universal rollouts. One training program. A single Slack channel. Then they wonder why adoption stalls at 15%—exactly the size of the group that was going to adopt anyway.The 40% in the middle—the Explorers—is where scale comes from. Reaching them requires structured experimentation with guardrails, protected time to learn, and clear definitions of success beyond “ship faster.” Exhibit 1: The four workforce segments that determine AI adoption outcomes. Most organizations treat their teams as a single population. The Pilots to Scale™ research identifies four distinct cohorts—each requiring a different enablement strategy. The 40% in the middle is where scale breaks through or stalls.<figure class="image image_resized" style="width:78.99%"><img src="https://cmscritic.com/ms-content/uploads/2026/02/image-1771348091753.png" /></figure>Source: Independent research by Geetha Rajan, including quantitative survey data (n=100) and in-depth interviews (n=200) with operational leaders responsible for AI implementation.<h3 id="what-the-5%-do-differently">What the 5% Do Differently</h3>The organizations that successfully scale AI build three capabilities that have nothing to do with model selection or infrastructure.First, they translate AI capabilities into actual workflow changes. They don’t bolt Copilot onto existing processes and hope for improvement. They redesign how work gets done—code review, testing, deployment—around what AI makes possible. Most teams skip this entirely.Second, they mandate cross-functional coordination. AI-powered development touches security, compliance, product, and design. Successful deployments had cross-functional governance from day one, not bolted on after a security incident. As <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/cgnorthcutt/">Cleanlab’s CEO, Curtis Northcutt </a>put it: the moment you think you’ve figured it out is the moment you fall behind. That’s an organizational insight, not a technical one.Third, they invest in segment-specific enablement. Champions become peer coaches. Explorers get structured 30-day experiments with weekly check-ins. Skeptics are paired with champions who demonstrate concrete value. One enterprise software company I studied segmented its team this way and saw adoption jump from 12% to 73% in one quarter. Same tools. Same org. Different strategy.<h3 id="the-agentic-refactoring-loop">The Agentic Refactoring Loop</h3>Cleanlab’s data about constant stack refactoring is real—and it creates a vicious loop. Teams build an agent; it breaks on messy enterprise data. They refactor. A better LLM drops. They rebuild. Workflows shift. They refactor again. Between 60% and 70% of executives surveyed were swapping out their entire AI stack every three months. That’s not iteration. That’s a treadmill.The organizations that break out of this loop aren’t the ones with more stable technology. They’re the ones that built organizational infrastructure to absorb churn—teams that evaluate, adopt, and sunset tools in structured ways. When your people trust that AI adoption is being managed, not just mandated, they refactor faster and flag problems earlier. The constraint isn’t the technology’s speed. It’s the organization’s ability to metabolize it.<h3 id="the-bottom-line">The Bottom Line</h3>The tools are here. Vercel’s v0, Cursor, Copilot, <a target="_blank" rel="noopener noreferrer" href="https://windsurf.com/">Windsurf</a>—capable and improving rapidly. The 95% failure rate isn’t a verdict on the technology. It’s a verdict on how organizations adopt it.If you’re a development leader wondering why your team’s AI adoption looks great in demos and stalls in production, stop looking at the stack. Start looking at your people—who they are, what they need, and whether you’re building the organizational muscle to let them actually use these tools. The code problem is largely solved. The organizational problem is just getting started. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. And connect with fellow Joomla enthusiasts, developers, and professionals from across the world.<a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/"> Book your seats today.</a> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Why AI-Powered Development Tools Fail After Launch

geetha-rajan

Shopify - The global commerce platform

Build your business with Shopify to sell online, offline, and everywhere in between.

The global commerce platform

#ffffff

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/dserrano">Daniel Serrano</a> is the CEO of <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/griddo">Griddo</a> and a CMS Critic contributor. <hr /> Most universities don't have one website. They have dozens – sometimes over a hundred. Engineering has its own site. So does Business. Admissions runs campaign landing pages while Alumni Relations maintains a separate portal. Each school, department, and initiative accumulates its own digital presence over time.Managing this ecosystem with legacy tools isn't just an operational headache. It's costing institutions students.<h3 id="the-hidden-cost-of-digital-fragmentation">The Hidden Cost of Digital Fragmentation</h3>The root cause is structural: universities are decentralized by design. Different schools control their own budgets and naturally select their own technology. Over the years, this has produced a patchwork of WordPress instances, aging Drupal installations, and department-specific tools that don't communicate with each other.For IT teams, this means maintaining multiple platforms, each with its own security requirements, update cycles, and vendor relationships. For marketing teams, it means duplicated effort, inconsistent messaging, and constant requests to IT for changes that should take minutes but take weeks <a target="_blank" rel="noopener noreferrer" href="https://www.caylor-solutions.com/data-silos-stop-hoarding/">(Caylor Solutions).</a>But the real damage shows up in the student experience. Recent data from <a target="_blank" rel="noopener noreferrer" href="https://www.educause.edu/">Educause</a> reveals the scale of the problem:<ul><li>57% of students report that their institution's digital experience causes them stress at least "sometimes"</li><li>47% have missed a critical deadline – a payment, registration, or assignment – because they couldn't find the information they needed across siloed systems</li><li>41% say this confusion negatively affects their ability to learn or succeed academically</li><li>60% spend more than five minutes trying to locate essential items</li></ul>These aren't minor inconveniences. Missed payment deadlines affect revenue. Missed registration deadlines affect retention. And when nearly half of students struggle to navigate the institution's digital presence, that's a brand problem with enrollment implications.<h3 id="why-traditional-multisite-approaches-fall-short">Why Traditional Multisite Approaches Fall Short</h3>The conventional response to this fragmentation has been multisite architectures – spinning up WordPress or Drupal instances from a shared codebase. This gives institutions limited scale and no governance.You can deploy 50 sites from a central installation. But ensuring brand consistency across all of them? That still requires manual oversight, style guide enforcement, and expensive agency rework when departments inevitably drift. The underlying content remains siloed. The user experience remains fractured.Meanwhile, according to <a target="_blank" rel="noopener noreferrer" href="https://www.cbord.com/">Transact + CBORD (soon to be Illumia)</a>, 44% of higher education leaders cite implementation complexity as their biggest technology challenge when modernizing. Generic CMS platforms weren't designed for the specific governance requirements of higher education, where you need centralized control over brand and data while preserving departmental autonomy over content.<h3 id="a-different-architectural-approach">A Different Architectural Approach</h3>Solving this problem requires rethinking the relationship between governance and autonomy. The goal isn't to centralize everything — that would create bottlenecks and kill the agility that departments need. The goal is to centralize what must be consistent (brand, data, security) while decentralizing what should be autonomous (content creation, campaign execution).This is the approach we took when building <a target="_blank" rel="noopener noreferrer" href="https://griddo.io/en/">Griddo</a>. The platform emerged from <a target="_blank" rel="noopener noreferrer" href="https://www.secuoyas.com/en/">Secuoyas</a>, an agency with 18 years of experience working with institutions like IE University. That experience revealed a consistent pattern: universities needed a "connective tissue" that could wrap around their existing systems while providing governance at the ecosystem level.Two architectural decisions proved essential: Embedded Design Systems: Brand Consistency Without BottlenecksThe most visible symptom of fragmentation is inconsistent brand appearance. Even when institutions have comprehensive brand guidelines, enforcement across dozens of sites maintained by different teams is nearly impossible with traditional tools.Griddo addresses this by incorporating a fully brand-tailored Design System directly into the platform core. This isn't a style guide that teams reference – it's a structural constraint that makes brand drift architecturally impossible. Departments get full autonomy over their content while working within components that guarantee visual consistency.The result: marketing teams stop policing brand compliance and start focusing on strategy. Centralized Multi-Site Governance: One Dashboard, Full VisibilityFor institutions managing large ecosystems – some of our clients operate 45+ websites – administrative overhead compounds quickly. Updates that should be instantaneous require coordination across multiple platforms and teams.Griddo's architecture provides a single administrative layer across the entire ecosystem. Marketing campaigns, news, events, faculty profiles, and institutional data can be managed from one location and deployed instantly across every relevant site. This centralization works because of an API-first architecture (MACH: Microservices, API, Cloud, Headless) that integrates with existing university systems – Student Information Systems, CRMs, ERPs – rather than replacing them.<h3 id="measured-results">Measured Results</h3>This isn't theoretical. IE University, operating a complex multi-site ecosystem across multiple languages and programs, has documented concrete outcomes:<ul><li>40% reduction in site management overhead – time previously spent on coordination and maintenance is now redirected to marketing activation</li><li>70% reduction in infrastructure costs – consolidating from multiple platforms to a unified architecture eliminated redundant licensing, hosting, and maintenance expenses</li></ul>These metrics matter because they translate directly to capacity. A 40% reduction in management overhead means the existing team can execute more campaigns, respond faster to market opportunities, and focus on strategic work rather than platform maintenance.<h3 id="the-strategic-imperative">The Strategic Imperative</h3>Digital fragmentation in higher education isn't a technical inconvenience – it's a strategic liability. When students can't find information, they miss deadlines. When they miss deadlines, institutions lose revenue, and retention suffers. When brand presence is inconsistent across dozens of sites, institutional reputation erodes.The solution isn't more platforms or more manual oversight. It's an architecture designed specifically for the governance requirements of higher education: centralized control where it matters, decentralized autonomy where it counts. <figure class="image image-style-align-center image_resized" style="width:68.13%"><img src="https://cmscritic.com/ms-content/uploads/2026/02/griddo-daniel-serrano-article-featured.jpg" alt="A person holding a tablet PC with Griddo software on it. In the background, there's a university campus." /></figure><h3 id="see-centralized-governance-in-action">See Centralized Governance in Action</h3>If your institution is managing multiple websites with inconsistent technology, fragmented data, and brand drift across departments, the complexity won't resolve itself.To see how a purpose-built DXP handles multi-site governance across a real university ecosystem, request a demo at <a target="_blank" rel="noopener noreferrer" href="https://griddo.io/">griddo.io</a>  <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. And connect with fellow Joomla enthusiasts, developers, and professionals from across the world.<a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/"> Book your seats today.</a> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Why Universities With 50 Websites Are Losing Students – And What to Do About It

dserrano

A Tale of Two Phils: Exploring Umbraco’s Open Source Vision for AI, MCP, and the Agentic Future of CMS

Flying the Agentic Skies: easyJet’s Paul Curtis on Taking Off with Agents and Soaring with MACH

Putting the Human Touch on Hosting: Kinsta’s Matt Reid on Powering the Future of WordPress

<hr /> No doubt about it: 2025 was a BIG year of change for CMS. Agentic AI raged across the digital experience stack, and context was front and center. Platforms transformed before our eyes, but one thing remained the same: the passion and creativity of practitioners. Every day, marketers, editors, and developers rely on the tools they love to get the job done. And, as every year, we take the opportunity to celebrate the continued innovation and hard-fought loyalty of CMS and DX vendors in supporting their customers, partners, and communities. With that in mind… You nominated some amazing platforms for our 14th Annual CMS Critic Awards!Once again, your participation was off the charts. We had some big names make the grade, but a few challengers stirred things up. We had loads of individual suggestions across all of our categories – from CMS to DXP, e-Commerce to CDP – and now YOU get to pick the winners from the top five contenders! Now's your chance: You have until February 27th, 2026 to cast your vote! So get out there and share the news! Activate your communities and bring the rain. Most of all, have fun celebrating the incredible contributions coming from all corners of our industry. Keep reading for the nominee list, or start picking your winners at <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/vote">www.cmscritic.com/vote </a> <figure class="media"><div data-oembed-url="https://youtu.be/e2tAX1XiSro"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/e2tAX1XiSro" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure> <h3 id="the-nominees">The Nominees</h3>Raise the curtains…. <h4 id="best-free-cms">Best Free CMS</h4><ul><li>Joomla </li><li>Statamic </li><li>TYPO3 </li><li>Umbraco </li><li>Wagtail </li></ul> <h4 id="best-enterprise-cms">Best Enterprise CMS</h4><ul><li>Joomla </li><li>Sitecore </li><li>Storyblok </li><li>TYPO3 </li><li>Umbraco </li></ul> <h4 id="best-headless-cms">Best Headless CMS</h4><ul><li>Contentstack </li><li>Sitecore </li><li>Statamic </li><li>Storyblok </li><li>Umbraco </li></ul> <h4 id="best-open-source-cms">Best Open Source CMS</h4><ul><li>Joomla </li><li>Statamic </li><li>TYPO3 </li><li>Umbraco </li><li>Wagtail </li></ul><h4 id="-"> </h4><h4 id="best-flat-file-cms">Best Flat File CMS</h4><ul><li>11ty </li><li>Grav </li><li>Hugo </li><li>Kirby </li><li>Statamic </li></ul> <h4 id="best-enterprise-content-management-(ecm)">Best Enterprise Content Management (ECM)</h4><ul><li>Adobe Experience Manager (AEM) </li><li>Alfresco </li><li>Box </li><li>Microsoft SharePoint </li><li>OpenText </li></ul> <h4 id="best-digital-experience-platform-(dxp)">Best Digital Experience Platform (DXP)</h4><ul><li>Contentstack </li><li>Kentico </li><li>Optimizely </li><li>Sitecore </li><li>Umbraco  </li></ul> <h4 id="best-website-builder">Best Website Builder</h4><ul><li>SP Page Builder </li><li>uSkinned </li><li>Webflow </li><li>Wix </li><li>YOOtheme </li></ul> <h4 id="best-content-marketing-platform-(cmp)">Best Content Marketing Platform (CMP)</h4><ul><li>Contentstack </li><li>HubSpot </li><li>Optimizely </li><li>Sitecore </li><li>Umbraco </li></ul> <h4 id="best-digital-asset-management-(dam)-system">Best Digital Asset Management (DAM) System</h4><ul><li>Cloudinary </li><li>Contentstack </li><li>Optimizely </li><li>Sitecore </li><li>Umbraco </li></ul> <h4 id="best-product-information-management-(pim)-system">Best Product Information Management (PIM) System</h4><ul><li>Akeneo </li><li>DynamicWeb </li><li>Optimizely </li><li>Pimcore </li><li>Struct </li></ul> <h4 id="best-customer-data-platform-(cdp)">Best Customer Data Platform (CDP)</h4><ul><li>Contentstack </li><li>Microsoft Dynamics 365</li><li>Optimizely </li><li>Segment </li><li>Sitecore </li></ul> <h4 id="best-e-commerce-solution">Best e-Commerce Solution</h4><ul><li>HikaShop </li><li>Shopify </li><li>Sitecore </li><li>Umbraco </li><li>VirtueMart </li></ul> <h4 id="best-development/hosting-platform">Best Development/Hosting Platform</h4><ul><li>Azure </li><li>e-Base </li><li>Laravel Forge </li><li>Netlify </li><li>Vercel </li></ul> <h4 id="best-ai-solution">Best AI Solution</h4><ul><li>Contentstack</li><li>Optimizely </li><li>Sitecore</li><li>Storyblok</li><li>Umbraco</li></ul><h3 id="ready-to-vote-your-heart-out?-">Ready to vote your heart out? </h3>It's you voice, your choice! Tell us which platforms you really love – and who should take home the prize. Remember, you have until February 27th to get your votes in!Do it today at <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/vote">www.cmscritic.com/vote </a> <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. And connect with fellow Joomla enthusiasts, developers, and professionals from across the world.<a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/"> Book your seats today.</a> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Vote your heart out! Pick the winners for the 14th Annual CMS Critic Awards

cms-critic-staff

Power your CMS on AWS

Manage your websites & apps in the most trusted cloud.

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/chad-gilbert">Chad Frederick Gilbert</a> is Vice President of Content Marketing at <a target="_blank" rel="noopener noreferrer" href="https://npdigital.com/">NP Digital </a>and a CMS Critic contributor.<hr />People are changing the way they search for information online. Previously, they would launch their browser and enter a phrase or keyword into a search engine, then review the list of search results, looking for the most relevant source that met their needs. Sometimes, this process required a substantial amount of time.With the advent of AI, all that has changed. People now explain what they need to large language models (LLMs) and ask them to search, comb through the results, and produce executive summaries. This enables users to locate information simply by having a conversation. As a result, the new science of <a target="_blank" rel="noopener noreferrer" href="https://neilpatel.com/blog/generative-engine-optimization-geo/">Generative Engine Optimization (GEO)</a> has emerged, in which marketers craft content to appeal to LLMs. Showing up in those conversations can create new leads, drive traffic to the website, and ultimately lead to increased revenue.Here’s how these changes are affecting content teams, their content management systems (CMSs), digital experience platforms (DXPs), and the types of tools businesses should consider incorporating to improve their GEO results.<h3 id="what-today’s-llms-want">What today’s LLMs want</h3>Marketers now have a new goal: not only attracting AI models to their website but also having AIs cite it in responses to user queries. Publishing content that achieves this requires a different approach.First and foremost, today’s <a target="_blank" rel="noopener noreferrer" href="https://arxiv.org/abs/2402.19421">AIs prioritize content that is accessible</a> and offers clear value to the audience. They evaluate pages for the accuracy, reliability, and trustworthiness of their content through fact-checking. They also consider the site’s cybersecurity, transparency, and honesty. Any deceptive tactics or misinformation count against websites.Another element that current AIs are looking for is substance. Today’s <a target="_blank" rel="noopener noreferrer" href="https://arxiv.org/abs/2509.14436">AI models still like SEO keywords</a> and phrases, but only when they are used in a natural way. Attractive content also demonstrates the depth and richness of true mastery. It not only covers the fundamentals clearly and concisely but also answers common follow-up questions.In addition, authority arguably matters more now. Today’s <a target="_blank" rel="noopener noreferrer" href="https://neilpatel.com/blog/llm-seeding/">AI models consider the source</a>. Authors who have official credentials or qualifications to back up their position, or some kind of lived experience with the topic, have an advantage. The same is true for sources who have been quoted in top-tier publications. If a site has no clear authorship, LLMs recognize this as a bad sign, which has ramifications for the kinds of content that businesses need to produce today.<h3 id="how-to-attract-today’s-ai-models">How to attract today’s AI models</h3>AI models pull from sites that offer authoritative content presented in a clear, structured way that addresses users’ needs. For this reason, content teams now <a target="_blank" rel="noopener noreferrer" href="https://www.techtarget.com/searchcontentmanagement/tip/How-to-integrate-GEO-with-an-SEO-strategy">organize information differently</a> so AI can interpret it more easily. For instance, it’s advisable to use more headings and subheadings, as well as lists marked off with bullet points. It’s also a good idea to use a question-and-answer format or include a Frequently Asked Questions (FAQ) section.To meet the criteria for thoroughness, the text should be thorough, detailed, and concrete. Include definitions of key terms, as well as real-world or hypothetical examples. Backing claims up with supporting evidence is also important, as it reinforces trust. LLMs also appreciate content that explains its own reasoning.To establish authority, use your content to showcase your business leaders, their credentials, and any relevant lived experience. Pursue a PR strategy of earning media coverage in reputable publications to build visibility and credibility. Embed external URLs only from high-quality, disinterested sources like academic studies or industry research in your content.<h3 id="how-ai-makes-marketing-easier">How AI makes marketing easier</h3>While the demands of producing such high-level content might seem daunting, today’s AI technologies also alleviate some of the burden from human staff. Content teams that have implemented AI assistance can work faster and more effectively than ever. AI resources can conduct research, generate ideas, perform quality checks, and even provide preliminary drafts of potential content.The good news is that it’s often not necessary to invest in a whole new CMS or DXP to stay abreast of these changes. Supporting tools that help businesses improve their digital presence are readily available on the market.<h3 id="what-tools-improve-geo">What tools improve GEO</h3>Most businesses don’t need the most advanced CMS or DXP to succeed. They just need a tech stack that supports the production of high-quality content, provides telling insights about the audience, and can measure real-world performance.Here are the tools that most business leaders should incorporate into their workflows:<ul><li>AI-driven content tools: These AIs help produce content, from conducting the underlying research to generating possible outlines and even coming up with potential copy. They can scale your existing content quickly while ensuring consistency and a positive consumer experience.</li><li>GEO optimization tools: These resources optimize your content for today’s LLMs. They find good URLs — both external and internal — to embed in your copy and suggest appropriate metadata and tags. They also analyze the structure of your content and propose improvements, ensuring the page is easy for both humans and AIs to understand. This not only improves the customer experience but also boosts the business’s online visibility.</li><li>Audience insights and analytics platforms: These help you understand your audience. They track how users engage — or fail to engage — with your website. They also sense the patterns that underlie the conversions your business makes. Moreover, they can tell you what your ideal customers search for, steering you toward the right messages.</li><li>Quality-control tools: AI models’ ability to process large amounts of information quickly enables them to spot problems with your content’s quality or consistency. For instance, they can identify broken links and other issues on your website and suggest practical solutions.</li></ul>Having a suite of such tools would help future-proof your enterprise, even as the next AI iteration promises further changes.<h3 id="position-your-business-for-the-future">Position your business for the future</h3>While GEO requires content teams to rethink their approach, having the right resources enables them to create compelling content for humans and AIs alike at scale. By delivering clarity, substance, authority, and trust, marketers can position their organizations to dominate the future. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. And connect with fellow Joomla enthusiasts, developers, and professionals from across the world.<a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/"> Book your seats today.</a> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

How Generative Engine Optimization (GEO) and AI are Transforming Content and Human Strategies

chad-gilbert

Hotjar - Spot what confuses

Spot what confuses your users with Hotjar & AI

Explore a wide range of informative articles, insights, and industry updates. Stay informed and ahead of the curve with our diverse collection of news and posts covering the latest trends and developments in the industry. 