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Big Bang ROI: Sitecore XM Cloud Delivers 371% Return on Investment as it Powers the Agentic Future

matt-garrepy

Sitecore Partners with Microsoft to Launch Industry’s First AI Innovation Lab for Marketers 

<hr /> <a target="_blank" href="https://www.fedramp.gov/">FedRAMP</a> is one of those squashed-together government acronyms that most laypeople will never be privy to. It stands for the Federal Risk and Authorization Management Program, which empowers agencies to use modern cloud technologies to securely handle federal information – which, as you can imagine, is some of the most sensitive data in the world. FedRAMP has been somewhat of an enigma for CMS and DXP software solutions and how they’re hosted. Don’t get me wrong, there are a plethora of compliance requirements platforms already wrestle with satisfying (think about the rise of <a target="_blank" href="https://oag.ca.gov/privacy/ccpa">CCPA</a> or <a target="_blank" href="https://www.hhs.gov/hipaa/index.html">HIPAA</a>). However, as more federal agencies are requiring FedRAMP for specific applications, platforms are having to weigh the challenges of attaining this benchmark against the potential rewards of serving federal customers. Speaking of rewards, it’s worth noting that the U.S. federal government is the <a target="_blank" href="https://www.epa.gov/greenerproducts/selling-greener-products-and-services-federal-government">world's largest single purchaser of goods and services</a>, clocking in at almost $700 billion. IT represents a big piece of that pie, <a target="_blank" href="https://www.statista.com/statistics/605501/united-states-federal-it-budget/">almost $80 billion</a> (not including the DoD). And it’s growing rapidly, particularly as more agencies modernize and digitize their legacy systems with cloud-based technologies. Earning FedRAMP status is an exceedingly arduous process, requiring meticulous documentation, third-party audits and assessments, and continuous monitoring once achieved. From an investment perspective, the cost of compliance can range from tens of thousands to millions of dollars – and take up to a year or more to complete. Ugh. Not for the faint of heart.So what’s driving this drift to FedRAMP? It’s simple: federal agencies want the same best-of-breed solutions and access to cutting-edge services. Sure, the goals might differ from commercial entities; the public sector’s motive is to support critical functions for constituents like emergency response in the aftermath of a hurricane. But the opportunity is huge, particularly as federal agencies build applications that leverage open source technologies like <a target="_blank" href="https://www.docker.com/">Docker</a>, <a target="_blank" href="https://kubernetes.io/">Kubernetes</a>, and other scalable frameworks.Here's a quick primer on FedRAMP, and you can find a library of resources from the agency on its <a target="_blank" href="https://www.youtube.com/@FedRAMP">YouTube channel</a>:<figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=I_3YFkmGTt4"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/I_3YFkmGTt4" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure>FedRAMP’s requirements might seem draconian to some, but there’s a lot at stake. Just ask the Department of Defense about its security clearance protocols. It’s a perilous world with lots of bad actors, so cloud solutions trusted by the federal government have to be put through the wringer – things like 3PAO readiness and <a target="_blank" href="https://csrc.nist.gov/pubs/fips/199/final">FIPS 199 assessments</a> that govern how data is stored and transmitted. It’s not very glamorous stuff, but nonetheless crucial to safeguarding government data and maintaining operations.With such high expectations – and potentially high costs – it’s no wonder that enterprise vendors are typically the platforms to achieve FedRAMP status. There are certainly a few methods for fast-tracking the journey, but larger DXPs are in a class that enables them to attain these standards. Consequently, it creates a smaller pool of available options, making it a key differentiator for winning long-term contracts that can be, in a word, lucrative. To meet these opportunities head-on, <a target="_blank" href="http://www.acquia.com/">Acquia</a> just announced that its <a target="_blank" href="https://www.acquia.com/blog/introducing-acquia-cloud-next-kubernetes-native-drupal-hosting-platform">Acquia Cloud Next</a> has achieved FedRAMP Authorized status. With this benchmark, the open digital experience platform has reinforced its commitment to serve the public sector as the only commercial <a target="_blank" href="https://cmscritic.com/products/drupal">Drupal</a> hosting company to meet U.S. federal government security standards.“Acquia is fully committed to delivering the industry’s strongest assurances around Drupal security, scalability, and performance for our federal customers,” said <a target="_blank" href="https://www.linkedin.com/in/robertformer/">Robert Former</a>, Chief Information Security Officer at Acquia. “At the same time, upholding the industry’s most stringent information security and reliability standards benefits all organizations who operate on Acquia technologies, whether in the public or private sector, that require the highest levels of security.”<h3 id="enterprise-grade,-kubernetes-native-drupal-hosting">Enterprise-grade, Kubernetes-native Drupal hosting</h3>Acquia Cloud Next is an enhanced, Kubernetes-powered version of <a target="_blank" href="https://www.acquia.com/products/acquia-cloud-platform">Acquia Cloud Platform</a>, a market-leading Drupal hosting platform. It synthesizes Acquia’s innovation with key technologies powered by <a target="_blank" href="https://cmscritic.com/products/aws">Amazon Web Services (AWS)</a>. Built for speed, security, and resilience, Acquia Cloud Next sports a self-healing infrastructure that continuously and automatically monitors application uptime and performance. No matter the size or breadth of an enterprise's demands, Acquia Cloud Next provides a number of key benefits, including fast dynamic auto-scaling to handle traffic spikes. It also detects failures, reroutes traffic, and dynamically scales experiences to deliver optimal application performance – with no need for human intervention.With Kubernetes in the mix, Acquia Cloud Next leverages container orchestration that enables maximum scalability, security, and resilience to mitigate unexpected risks. By partnering with AWS security experts, the Cloud Next infrastructure is automatically patched and routinely scanned to maintain the highest levels of protection for applications – a key requirement for FedRAMP. <h3 id="now-available-in-the-fedramp-marketplace">Now available in the FedRAMP Marketplace</h3>One of the benefits of achieving FedRAMP status is being listed on the exclusive <a target="_blank" href="https://marketplace.fedramp.gov/#/products?sort=productName">FedRAMP Marketplace</a>, a browsable repository of approved cloud services available for federal government use. FedRAMP Marketplace supports the operational resilience needs of dozens of federal agencies, giving buyers a portal to confidence when evaluating software solutions. You can now find Acquia Cloud Next in the Marketplace, joining a fraternity of authorized solutions. Since its founding in 2011, an adage has emerged within the FedRAMP lexicon: “Do once, use many times.” In the spirit of this axiom, the FedRAMP framework strives to provide a standardized approach to security assessment – meaning that once an organization has been authorized, other federal agencies can use the same assessment results for rapid and cost-effective procurement of information systems and services.Acquia has long invested in the concerns of modern security practices, working diligently to stay ahead of threats and give content ops teams greater confidence in their technology. In addition to FedRAMP, Acquia’s information security program also helps customers operate in a cloud environment that complies with a wide array of industry standards and regulations. This includes ISO 27001, HIPAA, SSAE18/SOC 1/ISAE-3402, SOC 2, and PCI-DSS.<h3 id="why-it-matters">Why it matters</h3>Government agencies are notorious for implementing regulatory and compliance hurdles, often in reaction to a crisis (vis-à-vis <a target="_blank" href="https://en.wikipedia.org/wiki/Sarbanes%E2%80%93Oxley_Act">Sarbanes Oxley</a>). These hurdles create headaches for vendors but also opportunities. As security and data privacy continue to be weak links in the chain for technologies of every kind – including <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management</a> and DXP platforms – reinforcing standards and best practices is critical.While <a target="_blank" href="https://cmscritic.com/products/wordpress">WordPress</a> certainly has a footprint within the U.S. public sector, Drupal is <a target="_blank" href="https://www.webfirst.com/blogs/why-drupal-10-optimal-platform-federal-websites">more widely used</a> among federal agencies. There are several reasons for this, like an abundance of highly performant modules or security designed to protect personally identifiable information. Above all, it’s open source, meaning the licensing is free and flexible. These have all made it an attractive go-to for websites and applications. Of course, it needs to be hosted somewhere reliable, and using highly scalable solutions is a basic tenet in a world where traffic can spike on a dime during a crisis. This is where Acquia has excelled, partnering with a trusted cloud provider like AWS – which has invested heavily in federal compliance around its own services – to provide an innovative hosting environment to meet this mission-critical benchmark.And by embracing a container-based framework powered by Kubernetes, Acquia is meeting the needs of agencies <a target="_blank" href="https://www.cncf.io/blog/2020/05/07/with-kubernetes-the-u-s-department-of-defense-is-enabling-devsecops-on-f-16s-and-battleships/">like the U.S. Navy</a>, which has been hyper-focused on leveraging cloud solutions with an open source stack built on Kubernetes, Docker, and other highly scalable services. In fact, they're using this mix to power other exotic initiatives like DevSecOps on F-16s and battleships. I'd say that's as mission-critical as you can get.   Government data can be just as vulnerable as commercial, and solutions with a FedRAMP status bring peace of mind to the evaluation and purchasing process for agencies. In a competitive field, offering FedRAMP solutions has also become a key differentiator, one where a DXP like Acquia can establish a stronger case for hosting Drupal workloads and accessing its services. At the end of the day, it also reinforces the core federal policy foundation of achieving efficiency, transparency, and innovation through reusable and open source software.To learn more about Acquia’s solutions for government agencies, <a target="_blank" href="https://www.acquia.com/solution-by-industry/government.">click here</a>. <hr /> <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-2025"><a href=" https://www.boye-co.com/conferences/cmskickoff25">CMS Kickoff 2025</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">so secure your tickets today.</a>

Acquia Cloud Next Achieves FedRAMP Authorized Status

<hr /> <a target="_blank" href="https://en.wikipedia.org/wiki/Artificial_intelligence">Artificial intelligence</a> keeps steamrolling almost every part of the tech conversation. Even as litigation heats up around copyright issues – with authors like Margaret Atwood and Dan Brown <a target="_blank" href="https://www.techtarget.com/searchenterpriseai/news/366544611/A-look-at-writers-battle-to-get-AI-vendors-to-pay-them">demanding</a> <a target="_blank" href="https://openai.com/">OpenAI</a> (and others) stop training on their content – the AI machine is full speed ahead. And it makes sense: there are already numerous provable benefits to AI, namely around automation at scale. This is an area where <a target="_blank" href="https://cmscritic.com/products/solodev">Solodev</a>, a cloud platform for developers with CMS products, has frequently run ahead of the pack. Working closely with <a target="_blank" href="https://cmscritic.com/products/aws">AWS</a>, they have a history of deploying specialized services from the Amazon AI/ML stack, including a <a target="_blank" href="https://aws.amazon.com/personalize/">cloud-based recommendation engine</a>. Today, the company announced a new offering called <a target="_blank" href="https://www.solodev.com/platform/ai/">Solodev AI</a> – a cloud platform for building, training, and hosting custom AI apps and foundation models in one place. From search to chat and beyond, Solodev AI enables organizations to start their AI journey with customizable off-the-shelf apps from an AI marketplace or host their existing AI apps in a secure, scalable cloud environment powered by AWS. One of the big challenges with building custom AI apps is figuring out where it put it. Scalability is a big concern, but so too is security. Without understanding the unique DevOps requirements, the cloud can get awfully expensive. Solodev AI seems to be easing these challenges for AI developers, promising the right resources to connect almost any Large Language Model (LLM) – including <a target="_blank" href="https://www.globenewswire.com/Tracker?data=mZZscIvHdlJxNZw0eGA31GfGh3Gvs35hVYsktUsJPk0XW-RMzILYUFuTHux6COjtSfHMQwtz7uEpmAuvA6isMA==">GPT-4</a>, <a target="_blank" href="https://www.globenewswire.com/Tracker?data=s76p5OKjo-A7PPxq5gykSabnUQJDbjYS78S_y9dCJoycsf8EsQsq2EFY8CgYToPumy0Vi4kOg40iAyLOEBJDqq1TARa6uV54UqBchBOq8yA=">OpenLLaMA</a>, <a target="_blank" href="https://www.globenewswire.com/Tracker?data=_LROvpsAF9KnzbJ0VGofMc-MvQoXiwM2MQxs3mBlK-XDSXA25MOIuzE0ICM3gPjKuo8_BArcc8FzzpMRy5B8-1HnK46nhl9gJ68oVuvczCM=">Amazon Titan</a>, and more – so users and organizations can train their apps all in one place.While almost anyone can play in the sandbox on OpenAI or jump into <a target="_blank" href="https://huggingface.co/">Hugging Face</a>, there are numerous considerations when going custom, and much of it depends on where you're at in your AI journey. Along with its platform features, Solodev offers consulting and professional services to help set up, manage, and support early-stage or advanced AI app strategies with experienced AI engineers and cloud solution architects at the ready.<h3 id="demand-for-ai-apps-is-driving-growth-in-the-cloud">Demand for AI apps is driving growth in the cloud</h3>We already know that AI has taken the world by storm. From <a target="_blank" href="https://openai.com/">ChatGPT</a> to <a target="_blank" href="https://gemini.google.com/">Google Gemini</a> to <a target="_blank" href="https://www.midjourney.com/home">Midjourney</a>, AI-powered apps are being harnessed by millions of users across every business sector. Generative AI is on target to become a <a target="_blank" href="https://www.globenewswire.com/Tracker?data=vyln-fRIcorWP8muYo98topGkbSU7h8NStKWzis6KaMN_QWerIqHstjQrgeJVI3Jxl1RP6s69TIh4Omwxvat1VWRb5lRBBCYCbK97l6tVr1hyN3IcKVow8Ht4Gc5uLvwl4v0zurP2SJguASGIKqlqXGrirdUzgOnVFBwkPkKWuxqnCAr9LSBr0Cr3eULG1_zoiP04oWXzCw0Z1954cwKcwp67gZFF8q0wEddCAm3v0c=">$1.3 trillion market by 2032</a>, with a CAGR of 42% over the next decade. As organizations look to build their own solutions, like custom chatbots and search assistants, the market is expecting compounded growth of 38.3% in the AI app sector through 2028. This is why dizzying levels of investment are still saturating this tech segment. While developing custom apps is a primary goal, developers and companies struggle with the requirements to deploy, build, and maintain their AI strategy. Picking the right model can be challenging given the breadth of choices, and few model options offer dedicated support. Further, training a foundation model requires a significant amount of compute resources to process large datasets via deep learning algorithms – and although cloud solutions exist, the cost of hosting and leveraging AI services can be exorbitant. Many organizations are feeling the combined pinch and, in some cases, abandoning AI initiatives due to cost and a lack of demonstrable value. <h3 id="a-cloud-platform-for-powering-ai-app-strategies">A cloud platform for powering AI app strategies</h3>Solodev AI provides a complete, cloud-based platform for building and training AI apps with total control. That begins with everything being hosted in a developer's or organization's own AWS account as opposed to a closed system. As previously noted, Solodev AI offers a blend of advanced cloud technologies and expert resources to guide and scale an AI app – regardless of where a customer might be in their cloud journey. The engagement is process-driven, starting with a consultative discovery session with a team of AI and cloud architects, working to understand an app's purpose and vision. From here, Solodev outlines the essential cloud DevOps and services, including containers and serverless technologies, that will be required. Solodev’s AI engineers also help recommend the right LLM for an app’s features and functionality, from leading models like OpenLLaMA – an open reproduction of Meta’s LLaMA – to up-and-coming solutions like <a target="_blank" href="https://www.globenewswire.com/Tracker?data=PYEM7VGvITQOnpTmiO1R0baluzzY7MZrI7GRHgAvhaRQB6jgZFjzIF578EuCxe0HfvNj5SEwstuWfalniASCQA==">Mistral</a>.Even if you “bring your own model,” Solodev delivers a turnkey setup of automated tuning and monitoring to train a selected LLM in the cloud and optimize the required compute resources. They also provide access to a dedicated global AI help desk.For organizations that are just starting out and don’t have an existing app, Solodev AI includes a marketplace of basic AI “shells” to deploy with. These include handy features like chat, search, and even a custom app option.Solodev also offers consulting services to help map out an AI strategy. Regardless of where a company might be in its development or execution, Solodev's team of experienced engineers can add AI services to an existing app – including the most advanced stack of solutions from AWS – or help explore and develop a go-to-market strategy for an emerging concept.“If your business doesn’t have an AI strategy, you might not have a business in the future,” said <a target="_blank" href="https://www.globenewswire.com/Tracker?data=WogXmFMMvQRwxO_zTb9S8W5CRHgIzEF5LhDVbez3fzoD8wDUOgQ3TA7lHBvYWo4efk6G7HO5HBbXi6LKswmNLw_wTC-ZwLSZbXtOtnUpZ4Q=">Shawn Moore</a>, CTO at Solodev. “Now is the time to get on board, and Solodev AI is the answer. We’re helping forward-thinking developers and organizations harness the power of AI for a wide range of apps and use cases – including mobile, metaverse, blockchain, and IoT. It’s an AI world, and we’re here to help you navigate it successfully.”From a pricing perspective, Solodev AI includes cloud technology and services, one-time setup fees, and ongoing support.  <hr /><h3 id="upcoming-conferences">Upcoming conferences</h3> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-connect-2024-logo.png" alt="CMS Connect 24 logo" /><h4 id="cms-connect-24"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect24">CMS Connect 24</a></h4>August 6-7, 2024 – Montreal, CanadaWe are delighted to present our first annual summer edition of our prestigious international conference dedicated to the global content management community. Join us this August in Montreal, Canada, for a vendor-neutral conference focused on CMS. Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">CMS Kickoff 25</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, so secure your tickets today.

Solodev Launches New AI Cloud Platform for Building, Training, and Hosting Custom AI Apps and Models

cms-critic-staff

<hr /> I got the Salesforce Blues… Even Slack can't pick me up… I got the Salesforce Blues… Is Informatica outta luck?Oh, <a target="_blank" href="https://cmscritic.com/products/salesforce">Salesforce</a>. Even legendary blues disciple <a target="_blank" href="https://en.wikipedia.org/wiki/Robert_Johnson">Robert Johnson</a> couldn’t pen a sadder tune about these troubled waters. What did you ever do to deserve this reaction?Before we discuss any “deals with the devil” or take riders to Rosedale, let’s review what we know (and don’t know). Things started brewing last Friday when the <a target="_blank" href="https://www.wsj.com/tech/salesforce-in-advanced-talks-to-buy-informatica-ba9ec09c?mod=tech_lead_pos3">Wall Street Journal</a> first reported that the CRM giant was in early talks to buy <a target="_blank" href="https://www.informatica.com/">Informatica</a>, a leader in the data management software space. For context: Informatica’s tools provide advanced data quality and integration capabilities, helping businesses enhance the value of their data for business, IT, marketing, and commerce applications. This includes stuff like APIs, cloud modernization, Customer 360 solutions, and a whole lot more.On Monday, when word hit the street, <a target="_blank" href="https://qz.com/salesforce-informatica-deal-11-billion-1851411069">Salesforce stock tumbled 7.3%</a>. Informatica, likewise, was off by 6.5%. Salesforce recovered a bit today, but the axe fell deep – and swiftly. But it's too early to draw conclusions. It's no secret that Salesforce has been expanding and diversifying its ecosystem. When I reflected last week on <a target="_blank" href="https://cmscritic.com/is-google-adding-the-letters-crm-to-its-alphabet-soup-ask-hubspot">Google’s dalliance with buying HubSpot</a>, I also noted how Salesforce is entangled in the gravitational influence of the leading cloud providers – where <a target="_blank" href="https://cmscritic.com/products/aws">AWS</a>, <a target="_blank" href="https://cmscritic.com/products/microsoft-azure">Microsoft</a>, and <a target="_blank" href="https://cmscritic.com/products/google-cloud-platform">GCP</a> present a celestial three-body problem.Over the years, Salesforce has evolved CRM through its own sales lens, adding tools like marketing automation, commerce, CMS, analytics, and a whole host of technologies that make its cloud more attractive and “sticky” to enterprises. Central to it all is data, the currency of business, and an area that’s being threatened by the <a target="_blank" href="https://www.forbes.com/sites/forrester/2024/01/16/google-commits-to-third-party-cookies-deprecation-in-2024/?sh=a8d8e14245af">deprecation of cookies</a> and an evolving consumer privacy landscape. When it comes to an acquisition of this scale (at $38.48 a share, the Informatica price tag would be in the billions) there are a lot of underlying forces at play. But what presumably makes this worth all the “B’s” to Salesforce is the exploding value of AI. This is why the hunt for platforms like Informatica could be key to accelerating the injection of AI-powered capabilities into the mix. Both Salesforce and Informatica have been charging up their existing products with artificial intelligence for quite some time but really ramping up since the introduction of <a target="_blank" href="https://openai.com/">Open AI</a> and LLMs. Earlier this year, Salesforce released <a target="_blank" href="https://www.salesforce.com/news/press-releases/2024/02/27/einstein-copilot-news/">Einstein Copilot</a>, a generative conversational AI assistant for its CRM that delivers more trusted responses trained on your company’s data. Around this time last year, Informatica also released its AI-powered <a target="_blank" href="https://www.informatica.com/about-us/news/news-releases/2023/05/20230509-informatica-expands-its-intelligent-data-management-cloud-with-innovations-led-by-claire-gpt-industrys-first-generative-ai-powered-data-management-platform.html">Intelligent Data Management Cloud</a>, which included its novel <a target="_blank" href="https://www.informatica.com/about-us/claire.html">CLAIRE GPT</a> – providing the industry’s first generative AI solution within a data management platform. And so here we are, waiting to see if Salesforce starts Travis-picking with another big gamble. The talks are merely at the advanced stage, but they could represent a major move for both companies and send ripples across the CRM and cloud landscape.  <h3 id="so-why-are-investors-singin’-the-blues?-">So why are investors singin’ the blues? </h3>Play it again, Sam…It’s a song as old as time, because Salesforce has been around forever – and given its track record with its most recent acquisitions, it’s clear that the street is feeling a bit uneasy about another big-ticket purchase that doesn’t pay off in big dividends. Just to jog your memory: when Salesforce touted its breathtaking $28 billion acquisition of Slack in 2020, CEO Mark Benioff proclaimed it was a <a target="_blank" href="https://www.theinformation.com/articles/how-slacks-marriage-to-salesforce-crumbled">“match made in heaven.”</a> It didn’t take long for things to sour – from a visible rift between Benioff and Slack CEO Stewart Butterfield, to real skepticism that sales could be increased by bundling and integrating Slack with other products.To be clear, there are multiple Slack integrations with Salesforce, from basic connectors for admins to Service Cloud and Tableau. You can also build custom notifications, which is pretty handy. OK, so it works. But by all measures, it hasn’t been a windfall. And paying 26 times Slack’s future revenue was just one painful reality playing out over the last two years. The other was fighting the <a target="_blank" href="https://cmscritic.com/is-google-adding-the-letters-crm-to-its-alphabet-soup-ask-hubspot">growing “Cloud War” with Microsoft</a>, its former rival for Slack and persona non grata around Salesforce HQ. As competition betwixt Dynamics 365 and other downstream systems ensued, Salesforce was feeling pressure to innovate, scale, and make up ground for a colossal misstep. And things are getting precarious from an accountability perspective. <a target="_blank" href="https://www.reuters.com/technology/salesforce-is-advanced-talks-buy-informatica-wsj-reports-2024-04-13/">According to Reuters</a>, Salesforce has been under the gun since early last year, when a pod of activist investors – including ValueAct Capital and Elliott Management – started raising flags around the company’s strategy. This included a quest for changes in management, but it might also be the fire that lit leadership into action around the company's next strategic venture.Buying Informatica at the proposed price will make this the biggest acquisition for Salesforce since the Slack debacle. Not to say that all previous purchases have missed the mark. <a target="_blank" href="https://qz.com/salesforce-informatica-deal-11-billion-1851411069">According to Quartz</a>, Salesforce has purchased over 70 companies since 2006. Some of those must have turned out to be winners, right? Right?Well, that’s exactly what investors are weighing. Even though 2023 was a year of austerity for the CRM king’s unabated “expansion by acquisition,” some major purchases prior to Slack are still rattling the market’s rib cage. In 2019, it went hog-wild with Tableau – spending <a target="_blank" href="https://www.bloomberg.com/news/articles/2023-01-05/salesforce-crm-guts-tableau-after-spending-15-7-billion-in-2019-deal">$15.7 billion</a> for the analytics visualization platform. A year earlier, it dropped <a target="_blank" href="https://groovetechnology.com/blog/why-did-salesforce-acquire-mulesoft/">$6.5 billion</a> for Mulesoft – arguably the leading API development and integration platform. On the surface, these purchases seemed to serve ostensibly ambitious goals: Salesforce wanted to enrich customer data and expand its marketplace with API-powered interoperability. But just as with Slack, Salesforce gutted both platforms after the deals were closed, laying off sizeable portions of their respective teams. With Tableau, a major reorg last year signaled that the acquisition might not be living up to its expectations. Maybe not the best way to handle your multi-billion-dollar purchases. But that’s another song on the record. <h3 id="why-it-matters">Why it matters</h3>As the tale goes, Robert Johnson <a target="_blank" href="https://www.rockhall.com/inductees/robert-johnson#:~:text=Legend%20has%20it%20that%20Robert,the%20first%20ever%20rock%20star.">sold his soul</a> to the devil at a crossroads in Cleveland, Mississippi in exchange for a mastery of the guitar. Regardless of what you believe, his talent was unrivaled at the time – and he might have been the first rock star ever. Like the blues legend, Salesforce was unquestionably the first rock star of CRM. Sure, it was flanked by contemporary pioneers like <a target="_blank" href="https://www.goldmine.com/">Goldmine</a> and <a target="_blank" href="https://www.maximizer.com/">Maximizer</a>, but it was Mark Benioff’s vision of “The End of Software” that really blew people’s minds and established a revolutionary foothold for the category. And it was rock 'n roll all the way to the top.It’s true what they say: some stars burn bright and fade into obscurity. That’s not the case here, but market-leading entities like Salesforce do lose their luster as innovators and disruptors when the accouterments of success begin to weigh things down. There’s no doubt that Salesforce has made some, shall we say, miscalculations when feeding its voracious M&amp;A appetite. That might seem obvious on the frontend relative to the inflated price tag for Slack. But the real misstep is the mismanagement of the potential. Reorgs and layoffs aside, it seems that no one had a real plan for what to do after it won the race.Still, Salesforce got to its Gleaming Tower on the Bay because it has continued to nurture its core business – and I’m certain it has a few more tricks up its sleeve. Case in point: aligning with AWS to build a beachhead against Microsoft via its Marketplace. The Informatica acquisition could also be more tacitly aligned with Salesforce, building on market longevity and proven enterprise relationships. Like Salesforce, Informatica’s no spring chicken – it was founded in 1993, six years before Benioff left Oracle to build his new kingdom.Also on the plus side: it looks like a good buy from a revenue and market share perspective. Informatica’s stock has been performing well since the launch of its AI features, up 43% this year. With 5,000 active customers and 6,000 employees, it could present a more profitable catch – as long as the multipliers hold steady.At the end of the day, the cloud plays big in any decision, for reasons already mentioned (vis-à-vis the "Cloud Wars”). The next big hurdle in cloud adoption and management is optimization, fueled by actionable data insights. If Salesforce can complement its core services with greater access to data innovation and cloud modernization services – coupled with even greater API integration and data quality capabilities – it might have a real winner on its hands.And of course, there’s AI. Informatica’s CLAIRE GPT leverages unified metadata intelligence to enhance data discovery up to 100x faster and unlock new levels of productivity. Automation is becoming increasingly important as brands amass huge amounts of data across billions of transactions and data integration jobs. This is work humans can’t do – and its CRM ecosystem could certainly benefit from. After a long drought of M&amp;A activity, 2024 is looking to be a year of potentially epic dealmaking. This move by Salesforce is a clear signal that sentiment is improving. That said, Jamie Dimon of JPMorgan <a target="_blank" href="https://finance.yahoo.com/news/jpmorgan-ceo-dimon-says-market-181040250.html">maintains caution</a> as the outlook is compounded by a confluence of outside factors – namely a Presidential election in the U.S. and continued global conflicts that could impact supply chains. In other words, we just don’t know. It’s hard to weigh in fully on speculation, but with so much percolating across the tech sector, it’s important to keep our eyes on what’s really happening. Salesforce is a critical part of almost every enterprise stack, and a key one for CMS and DXP platforms (heck, Salesforce has shown up as a DXP for Gartner). Improving data management could be a pro for customers on multiple levels. Of course, the Blues can be unpredictable – and sometimes, you don’t start singin' 'til the deal is done. Let’s hope the devil isn’t involved.   <hr /><h3 id="upcoming-conferences">Upcoming conferences</h3> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-connect-2024-logo.png" alt="CMS Connect 24 logo" /><h4 id="cms-connect-24"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect24">CMS Connect 24</a></h4>August 6-7, 2024 – Montreal, CanadaWe are delighted to present our first annual summer edition of our prestigious international conference dedicated to the global content management community. Join us this August in Montreal, Canada, for a vendor-neutral conference focused on CMS. Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">CMS Kickoff 25</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, so secure your tickets today.

The Salesforce Blues? Why investors are singing a sad song about a deal to buy Informatica 

<hr /> <a target="_blank" href="https://cmscritic.com/products/sitecore">Sitecore</a>, a global leader in end-to-end digital experience software, recently unveiled some new offerings as part of its robust, cloud-based digital experience platform. The new solutions, <a target="_blank" href="https://www.sitecore.com/products/xm-cloud-plus">XM Cloud Plus</a> and <a target="_blank" href="https://www.sitecore.com/knowledge-center/digital-marketing-resources/introducing-sitecore-accelerate">Sitecore Accelerate</a>, are designed to help brands speed up and simplify their move to the cloud by making it easier than ever before to embark on the journey to SaaS and leverage solutions with robust enterprise capabilities.According to the company's press release, cloud-based solutions deliver faster integrations, regular technology updates with little downtime, and more engaging customer experiences. Yet, there remains a perception that switching is both complex and challenging. XM Cloud Plus and Sitecore Accelerate are specifically designed to help remove these obstacles by providing the knowledge, tools, and support needed to make it easier to migrate to Sitecore’s leading cloud-based composable offerings.Both solutions were announced at the company's Sitecore DX 2023 conference in Minneapolis. <h3>XM Cloud Plus builds on SaaS success</h3>In 2022, Sitecore launched its XM Cloud, the industry’s first fully-native cloud CMS solution – and it quickly became the company’s fastest-selling SaaS product with over 100 major brand adoptions. Today, Sitecore is expanding the capabilities of XM Cloud with the launch of XM Cloud Plus: an extended digital-experience solution that brings together content management, AI-powered search, personalization, customer data management, and analytics.XM Cloud Plus is designed to answer the needs of Sitecore XP customers who have enjoyed a powerful solution in a single product and are ready to make their transition to the cloud, and for brands that want to leverage a composable technology stack but use a proven product combination to simplify deployment and accelerate time to value.“XM Cloud marked a significant moment in Sitecore’s journey when we launched it a year ago," said <a target="_blank" href="https://www.linkedin.com/in/tzikakis/">Steve Tzikakis</a>, CEO of Sitecore. "Our first-to-market experience offering a cloud-based composable solution resulted in rapid adoption and was the culmination of three years of development with extensive customer input. Today, we expand the XM Cloud offering with XM Cloud Plus, bringing together a proven set of products that gives brands broader capabilities to offer an unrivaled customer experience, while simplifying and accelerating their move to the cloud, and delivering a powerful solution for the thousands of Sitecore XP customers that want additional enterprise capabilities.”Key features of <a target="_blank" href="https://www.sitecore.com/products/xm-cloud-plus">XM Cloud Plus</a> include:<ul><li>Content Creation and Management: User-friendly tools allow teams to efficiently produce, optimize, and deliver captivating content to the right audience at the right time.</li><li>AI-Powered Search and Content Recommendations: Includes dynamic personalization and targeting strategies, offering omnichannel personalization, intelligent search recommendations, and access to an extensive array of personalization development tools.</li><li>Omnichannel Content Center: Teams can now efficiently manage all digital customer touchpoints from a single, unified content repository that ensures brand consistency and streamlined workflows.</li><li>Seamless Integrations and Connectivity: XM Cloud Plus can be easily implemented within an existing tech stack to create connected, immersive customer experiences across all channels.</li><li>Intuitive Form Builder: Our drag-and-drop form builder for XM Cloud and XM Cloud Plus, provides customers with an easy way to add data capture forms to their pages and components.</li></ul><h3>Speeding brands to the cloud with Sitecore Accelerate</h3>Companies often retain on-premises solutions due to the perceived difficulty of moving to the cloud. To address this, Sitecore has launched Sitecore Accelerate, a dedicated program to guide Sitecore XM and Sitecore XP customers to either XM Cloud or XM Cloud Plus and XC customers to OrderCloud. Sitecore Accelerate gives teams the knowledge, resources, tools, and human support needed to unlock the full potential of a SaaS-based future.“We are at an inflection point where mature cloud technology is combining with AI computing to empower brands like never before,” added Tzikakis. “To leverage this opportunity, brands need guidance, reassurance and actual step-by-step, proven assistance from knowledgeable peers and partners to make their DXP stack operate to full capacity and capability.” By giving brands the support they need with Sitecore Accelerate, they can tap into the full power of Sitecore’s solutions simply and easily. It is such a critical moment for online experiences, and we want to be the partner brands turn to when they want to build a better proposition.”<h3>Generative AI comes to Sitecore's composable DXP</h3>At DX Minneapolis 2023, new Generative AI features were announced that enhance content creation, management, and delivery of digital experiences. “Sitecore introduced native machine learning features across our platform and composable DXP in 2019," said <a target="_blank" href="https://www.linkedin.com/in/daveof/">Dave O’Flanagan</a>, Chief Product Officer, Sitecore. "With our ongoing focus on R&amp;D, we are excited to bring the next level of AI to our customers. These additions accelerate the speed at which brands build content and experiences with Sitecore solutions, open new ways to empower marketing, and heighten the level of insight brands get from their data."With Accelerate, brand marketers can:<ul><li>Generate text and images in Content Hub One that are consistently on-brand to achieve a new level of hyper-personalization for customer-facing content</li><li>Author and edit brand content in Content Hub DAM (Digital Asset Management) to ensure it aligns with content models and brand consistency</li><li>Deploy advanced Search that understands user intent to answer queries faster</li><li>Leverage Visual Search from Content Hub to easily discover content and incorporate images into brand assets via similar image suggestions</li></ul>“This is only the first step to embed AI deep into our SaaS DXP so our customers can continue to build better experiences for their customers," O'Flanagan added. "We are actively working on new ways to improve marketer workflows through automatic improvements, and further down the line, AI will be able to optimize the digital experience with limited manual oversight.”Sitecore will begin rolling out its new AI capabilities in the coming weeks.

Sitecore's Accelerate and XM Cloud Plus Promise Brands a Faster Path to Cloud Transformation

There's no doubt that data is gold to every enterprise. But analyzing mountains of it to divine actionable insight is becoming more challenging by the day. This is where innovators like <a target="_blank" href="https://www.cmscritic.com/amplitude-announces-new-testing-and-analytics-tools-for-making-smarter-product-decisions-at-scale/">Amplitude</a> – a leading digital analytics platform – are proving essential to unlocking data-driven decisions.Now, Amplitude has announced another breakthrough with the launch of Snowflake-native Amplitude, a Snowflake Native App that utilizes Snowpark Container Services – currently available in a private preview. Snowflake-native Amplitude allows joint customers to access self-serve behavioral insights directly within their Snowflake instance.The news was announced at Snowflake Summit 2023, the cloud data warehouse provider's annual user conference. Amplitude is one of a select group of partners developing Snowflake Native Apps that utilize Snowpark Container Services, and the new capability builds upon Amplitude and Snowflake’s partnership and data-sharing integration. This application marks Amplitude’s first warehouse-native offering. Warehouse-native Amplitude will help more organizations uncover the behavioral insights they need to make better product decisions without leaving their data platform of choice.Amplitude also announced several new capabilities, including AI-assisted data governance and automated instrumentation and reporting, to help teams access clearer insights faster. <h2>Unlocking the power of the enterprise data cloud</h2>Based on IDC data, only 32% of the data within an enterprise is being used. Additionally, with the deprecation of third-party cookies, marketers are looking to their data teams to drive more value from their first-party data stored in their data warehouse. Snowflake-native Amplitude unlocks the ROI of data in the data cloud. Joint customers can now mine additional value from their data by empowering their entire organization with access to self-serve insights from Amplitude — all without leaving their Snowflake instance. Snowflake-native Amplitude also simplifies data governance by using existing Snowflake security and access controls and eliminating the need to store or duplicate data in multiple places.“Today, siloed data makes it difficult for teams to get the insights they need to drive their business forward,” said Justin Bauer, Chief Product Officer at Amplitude. “We want to make it easier for teams to seamlessly and securely integrate customer and product insights with their Snowflake data. Now every Snowflake customer can unlock the benefits of self-service analytics to better understand each step in the customer journey so they can drive active user growth, increase retention, and improve monetization.”<h2>New features including AI and partner integrations</h2>Snowflake announced the launch of Snowpark Container Services to expand the scope of Snowpark. This was designed to help organizations run third-party software and full-stack applications – all within their account. By accessing and running commercial software and apps directly in Snowflake, customers can seamlessly enhance the value of their data using cutting-edge tools without moving or compromising security.“We continue to invest in our expansive partner ecosystem, accelerating how users build in the Data Cloud by reimagining what they can run within Snowflake, without tradeoffs,” said <a target="_blank" href="https://www.linkedin.com/in/chrischild/">Chris Child</a>, Senior Director of Product Management, Snowflake. “With the launch of Snowpark Container Services, we’re making this a reality. Amplitude’s proven track record of helping teams measure and understand customer behavior to improve customer experiences combined with the ease of use, scalability, and unified governance of the Snowflake Data Cloud will help us deliver more value for our joint customers.”This news comes alongside Amplitude’s announcement of several new capabilities to help technical and non-technical teams gain self-serve access to trusted data and clearer insights. With user experience improvements and automated insights, it’s never been easier to get started with Amplitude. New capabilities and integrations include:<ul><li>Automated instrumentation &amp; reporting: Instantly track user activity and baseline metrics like daily active users, average session length, and geolocation with Amplitude’s enhanced SDK so teams can start reporting on day one.</li><li>Industry-specific reporting templates: Customers can quickly discover product insights tailored to their business with new reporting templates that include industry-specific key metrics.</li><li>AI-assisted data governance: Maintain and continually improve data quality with automation and intelligent suggestions.</li><li>Expanded partner integrations: Quickly and easily send data to other parts of your stack with new and expanded integrations with Braze, Hubspot, Intercom, Marketo, and more.</li></ul>“As the amount of customer data within data platforms continues to grow, self-serve access to insights is a must-have,” said <a target="_blank" href="https://www.linkedin.com/in/davidmwallace/">David Wallace</a>, research director of customer data and analytics at IDC. “Snowflake-native Amplitude will allow teams to quickly and easily access more of their customer data while maintaining the security and governance benefits within their Snowflake instance.”As previously noted, Snowflake-native Amplitude is available in preview, and users can sign up for an Early Access Program.<h2>Q&amp;A with Justin Bauer</h2>Following the announcement, we had a chance to connect further with Justin Bauer, Chief Product Officer at Amplitude, to ask a few questions about the new service.  <hr />CMS Critic: How big of a deal are the AI capabilities mentioned in the announcement? AI-related features are leading most of the news cycle, and we're curious about how strategic the innovation is, and how it might provide a competitive edge for Amplitude.Justin Bauer: Amplitude has been early to the AI/ML Game. We have one of the most unique and comprehensive datasets on product and customer behavior, which allows us to develop powerful models that will impact how companies develop digital products. We already incorporate a number of ML capabilities to help our customers identify issues early, predict behaviors and personalize campaigns.With new advancements in Generative AI, we're looking to help our customers maintain &amp; improve their data quality more easily, generate analysis faster, and even summarize recommendations from their insights. Our new data governance capabilities are just an early example of that. We are also piloting a new feature in beta that uses conversational AI to dramatically shorten the time it takes for Amplitude users to answer questions. They can simply type “How many active users per day?” or “How many users are new versus returning?” into the analysis search bar and generate suggested analyses that help users analyze, explore, and learn.This is still early days, but we think AI has the potential to accelerate growth in the digital analytics category.<hr />CMS Critic: When will the new service be GA?Justin Bauer: Snowflake-native Amplitude will be GA in Q1 2024, but all of Amplitude's other new features are being rolled out this week. <hr />CMS Critic: Is there a cost advantage or economic optimization that might be a selling point?Justin Bauer: Snowflake-native Amplitude has some big cost benefits for organizations because there’s no need for you to export data to Amplitude or build new data pipelines. We run SQL queries directly on the data in an organization's warehouse and provide insights right from their source of truth. Maintaining and managing all of this data directly in Snowflake drives down costs for our joint customers. This process also eliminates the need to move data between systems, so teams can minimize data drift, which is what we call the divergence of two data sets over time. If data drift isn't prevented, it can create big data quality problems down the line. Another benefit is that we're making it easier for teams to manage data access controls, security, privacy, and governance directly in their warehouse. This means they can lift and shift over to Snowflake more easily, while keeping existing security and privacy controls intact.<hr />CMS Critic: Are the integrations one-click or require additional setup?Justin Bauer: We can't claim one-click, but how about 3-5? We do everything we can to make these integrations easy to get set up. And they're all configuration based, meaning you click instead of code to get them up and running.<hr /><h2>About Amplitude</h2>Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. Almost 2,200 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s 2023 Summer Report.

Amplitude Announces Snowflake-native Amplitude App: Q&A with Justin Bauer, Chief Product Officer

<a href="https://the.machalliance.org/" target="_blank">The MACH Alliance</a> has announced the finalists of its <a href="https://machalliance.org/mach-impact-awards" target="_blank">2023 MACH Impact Awards</a>, highlighting innovative and impactful technology projects that utilize a MACH (microservices-based, API-first, Cloud native SaaS, Headless) strategy.
The finalists were narrowed down from hundreds of entries and judged by an independent panel of judges with expertise in applying MACH technologies.
The awards finalists represent global brands that impact thousands of consumers across various industries. The winners will be announced at the MACH Alliance annual <a href="https://www.cmscritic.com/mach-alliance-announces-speakers-for-mach-two-conference-in-amsterdam-june-13-14/">MACH TWO</a> conference in Amsterdam on June 13 - 14.
<h2>2023 MACH Impact Awards Finalists</h2>
Best Retail Project
<ul>
<li>Primark</li>
<li>John Lewis Partnership</li>
<li>River Island</li>
</ul>
Best B2B Project
<ul>
<li>Wavin</li>
<li>MKM Building Supplies</li>
<li>Sonepar</li>
</ul>
Best Digital Experience
<ul>
<li>Paul Smith</li>
<li>Anheuser Busch</li>
<li>Dutch Railway</li>
</ul>
Best Health/Pharma Project
<ul>
<li>Bulk Nutrients</li>
<li>Thommen Medical</li>
<li>Integria Health</li>
</ul>
Best Hospitality Project
<ul>
<li>Just Eat</li>
<li>Gordon Ramsay Restaurants</li>
</ul>
Best Overall Change Project
<ul>
<li>American Bath Group</li>
<li>WWF</li>
<li>Mars</li>
<li>Primark</li>
<li>Belcorp</li>
<li>Alamy</li>
</ul>
Contributor of the Year
<ul>
<li><a href="https://www.linkedin.com/in/paulhornby/" target="_blank">Paul Hornby</a>, The Very Group</li>
<li><a href="https://www.linkedin.com/in/justin-thomas8/" target="_blank">Justin Thomas</a>, Kraft Heinz</li>
</ul>
Team of the Year
<ul>
<li>TaxFix</li>
<li>Mars</li>
</ul>
<h2>Register for MACH TWO</h2>
If you’d like to get a closer view of the MACH Impact Award finalists, it’s not too late to register for <a href="https://the.machalliance.org/machtwo/#about" target="_blank">MACH TWO</a> at the DeLaMar Theater in Amsterdam on June 13 and 14. The conference is free to attend and promises 48 hours of solid instruction, workshops, speakers, and more all centered around MACH technologies.
With multiple tracks that fit your goals, chances to network with like-minded peers and plenty of opportunities to hear from the brightest MACH practitioners in the game, MACH TWO is the premier annual event of the year.
<a href="https://the.machalliance.org/machtwo/#register" target="_blank">Register here</a>
<h2>About the MACH Alliance</h2>
The MACH Alliance is a [501(c)(6)] non-profit organization governed by an independent board and does not endorse specific vendors, members, or otherwise. The Alliance was formed in June 2020 to help enterprise organizations navigate the complex modern technology landscape. It aims to guide and show the business advantage of open tech ecosystems that are Microservices based, API-first, Cloud-native SaaS, and Headless. All MACH Alliance members meet certification principles that are published on the website. The MACH Alliance welcomes technology companies and individual industry experts with the same vision for the future. Learn more at machalliance.org, read here about MACH certification, and follow us on <a href="https://twitter.com/MACHAlliance" target="_blank">Twitter</a> and <a href="https://www.linkedin.com/company/machalliance/" target="_blank">LinkedIn</a>.

MACH Alliance Announces 2023 MACH Impact Awards Finalists

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MACH Alliance Awards imagery - stacked award

Hotjar - Spot what confuses

Spot what confuses your users with Hotjar & AI

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Over the last two years, we've covered a lot of insights published by the <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3749828-1&amp;h=1474142029&amp;u=http%3A%2F%2Fwww.machalliance.org%2F&amp;a=MACH+Alliance" target="_blank">MACH Alliance</a> as it continues to chart the course for composable.
While the Alliance represents a group of independent tech companies advocating for open, best-of-breed technology ecosystems, it has also become a trusted source for data and trends impacting the trajectory of MACH (Microservices, API-first, Cloud-native SaaS, Headless). This is driven by a cabal of thought leaders and industry experts tracking the movement of everything from <a href="https://www.cmscritic.com/top-free-headless-cms-platforms/">headless CMS</a> to the emergence of <a href="https://www.cmscritic.com/is-the-birth-of-dxc-the-death-of-dxp-a-conversation-with-darren-guarnaccia-president-at-uniform/">DXC</a>.
This week, the MACH Alliance published the results of its third-annual <a href="https://machalliance.org/assets/pdf/mach-global-research%202023.pdf" target="_blank">Enterprise MACHified research</a> conducted by independent firm <a href="https://melresearch.co.uk/" target="_blank">MEL Research</a> in December and January. The charter was clear: gain a deeper understanding of how MACH investments have accelerated over the past 12 months and how these investments impact organizations as they face the headwinds of a challenging economy – or even the specter of a global recession.  
The study surveyed 500 tech leaders from Australia, France, Germany, the U.K., and the U.S. The research indicates an urgency to innovate in a rapidly changing business environment – with MACH as a key mechanism for responding to economic volatility.
<h2>MACH-advanced companies move faster</h2>
According to the research, four in five decision-makers state that economic volatility has impacted their organizational attitudes toward MACH. This has been a key driver behind a major shift in planning and technology investments, with 85 percent of organizations increasing their MACH infrastructure in the past 12 months.
These companies cite multiple benefits to MACH, including the ability to respond to market changes faster, build and implement new functionality quicker, and reduce costs. The study also reveals that they’re more likely to say their infrastructure is keeping up with customer demands and that they’re ahead of their competition than those with lower MACH adoption rates.
<h2>The US is catching up with Europe</h2>
Regarding MACH adoption, there has been an established disparity between the European and United States markets – but that appears to be shifting as the US gains ground. 
According to the research, a lack of board or leadership support is more likely to be a barrier to MACH adoption in the US than in the overall sample (32% versus 27%). This could signal that MACH faces a perception challenge in the US among non-IT professionals, indicating the need for education and awareness to highlight its value and benefits.
At the same time, US organizations that believe they are significantly ahead of their competition are more likely to have increased the proportion of MACH within their infrastructure (47 percent) than those who haven’t (26 percent).
While the survey shows a decline in the proportion of budgets that are being spent on technology upgrades since 2022 in the UK and Germany (from 39 percent to 32 percent in the UK, and from 36 percent to 31 percent in Germany), this has increased in the US (from 37 percent to 41 percent).
Companies in the US also report the largest proportion of legacy tech. On average, 41 percent of IT ecosystems are still considered legacy, establishing a clear need for tools enabling them to improve and upgrade infrastructures at greater speed.
<h2>Time and money spent on upgrades is an expensive ongoing problem</h2>
In the economic vein, the new research uncovered that not much has changed from a year ago regarding the time and money spent on upgrade projects.
Upgrading is a burden that organizations are struggling to solve, and over a quarter are running over 20 projects each year. One in five spend over half of their IT budget on upgrades, and the same number say upgrades take up over half of their IT teams’ time.
In 2021, respondents said 40 percent of their teams’ time was spent delivering front-office upgrades, indicating that the impact of operating with outdated tech is snowballing.
<a href="https://www.gartner.com/en/newsroom/press-releases/2023-01-18-gartner-forecasts-worldwide-it-spending-to-grow-2-percent-in-2023" target="_blank">Gartner has forecast that</a> global enterprises will spend about $856 billion on software in 2023. If a quarter of that was spent on upgrades, it would represent more than $200 billion that could be spent on innovation and improvement of digital experiences. 
<h2>Investment is increasingly moving from front-end to back-end</h2>
The research also found front-end solutions are still receiving the most focus for investment. However, this is changing year over year. While 54 percent prioritized front-end investment in the 2022 report, just 39 percent stated this in 2023.
“The data tells us that too many companies are stuck keeping the upgrade wheel turning," said <a href="https://www.cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen/">Casper Rasmussen</a>, MACH Alliance President. "If you add the cost of time and business stands still, the absolute cost is much higher. At the same time, fewer companies see themselves as agile early adopters, and fewer also see themselves as being ahead of the competition compared to our research a year ago."
In countries interviewed in the 2022 and 2023 reports, the proportion that believe their front-office infrastructure is ahead of the competition has fallen from 75 percent to 68 percent. Organizations with 25,000 or more employees also have the lowest adoption of MACH in their front-end infrastructure – and take a more long-term view on making MACH investments.
“The pace of transformation is relentless, but the cost of not innovating is much higher," said Rasmussen. "While transitioning to MACH is no small undertaking, continuing the status quo is an ongoing, big undertaking, especially for larger organizations, which needs addressing. We’re not going to wipe legacy out of the picture overnight. However, those moving toward MACH are better equipped to mitigate future obstacles.”
<h2>What’s ahead and methodology </h2>
The report was executed by independent market research leader MEL Research. Respondent titles included CIO, CTO, Vice President, Senior Vice President, and Senior Manager. All represent organizations with at least 5,000 employees and have a revenue of at least $500 million annually.
You can <a href="https://machalliance.org/assets/pdf/mach-global-research%202023.pdf" target="_blank">download the full report</a> and review a detailed <a href="https://machalliance.org/assets/pdf/2023-annual-research-infographic.pdf" target="_blank">infographic</a> that covers the findings.
You can also schedule a meeting with MACH Alliance leadership at <a href="https://shoptalk.com/" target="_blank">ShopTalk 2023</a> in Las Vegas to learn more about the research. The Alliance will be hosting several days of networking, educational sessions, podcasting, and more at the <a href="https://machalliance.org/machevents/mach-haus-las-vegas" target="_blank">MACH HAUS</a> located in the Delano Hotel, adjacent to Mandalay Bay where ShopTalk will take place.
Email press team member Megan Lampros to arrange a meeting: <a href="mailto:megan.lampros@machalliance.org">megan.lampros@machalliance.org</a>.
<h2>About the MACH Alliance</h2>
The MACH Alliance is a [501(c)(6)] non-profit organization, governed by an independent board and does not endorse specific vendors, members or otherwise. The Alliance was formed in June 2020 to help enterprise organizations navigate the complex modern technology landscape. It aims to guide and show the business advantage of open tech ecosystems that are Microservices based, API-first, Cloud-native SaaS and Headless. All MACH Alliance members meet certification principles that are published on the website.
The MACH Alliance welcomes technology companies and individual industry experts who share the same vision for the future. Learn more at <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3749828-1&amp;h=349526954&amp;u=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttp%253A%252F%252Fmachalliance.org%252F%26esheet%3D52478831%26newsitemid%3D20210818005487%26lan%3Den-US%26anchor%3Dmachalliance.org%26index%3D5%26md5%3Ddb9d7bdff8c8646152c1923d3ff4adc2&amp;a=%C2%A0machalliance.org" target="_blank">machalliance.org</a>, read here about <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3749828-1&amp;h=1674984232&amp;u=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttps%253A%252F%252Fmachalliance.org%252Fblogdetail%252Fbltfc0a3afbca44303e%26esheet%3D52478831%26newsitemid%3D20210818005487%26lan%3Den-US%26anchor%3DMACH%2Bcertification%26index%3D6%26md5%3Dba1c5d6e1bf42963a3a8bb59771d09da&amp;a=%C2%A0MACH+certification" target="_blank">MACH certification</a> and follow us on <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3749828-1&amp;h=3336969077&amp;u=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttp%253A%252F%252Fwww.twitter.com%252Fmachalliance%26esheet%3D52478831%26newsitemid%3D20210818005487%26lan%3Den-US%26anchor%3DTwitter%26index%3D7%26md5%3Ddfeea3f8422d14d51b860d90329a6837&amp;a=%C2%A0Twitter" target="_blank">Twitter</a> and <a href="https://www.linkedin.com/company/machalliance/" target="_blank">LinkedIn</a>.

MACH Alliance Releases Survey from Global IT Leaders Analyzing Impact from MACH Investments

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For many software application vendors, the cloud ecosystem has been a bit like baseball: no matter how you're planning to play, you're often forced to pick a team and stick with your bench.
But in the world of containers, the promise of a multi-cloud strategy is creating a new market of free agency – and letting organizations choose the infrastructure that best meets their needs.
While few CMS platforms can claim to be truly "cloud-first," most are providing hosting and infrastructure services that leverage one of the major public clouds. Because of the complexity and variability in service architectures, most vendors have picked either <a href="https://aws.amazon.com/" target="_blank" rel="noopener">Amazon Web Services (AWS)</a> or <a href="https://azure.microsoft.com/en-us/" target="_blank" rel="noopener">Microsoft Azure</a> as their "home team."
But <a href="https://www.contentstack.com/?utm_medium=press-link&amp;utm_source=prnewswire.com&amp;utm_campaign=contentstack-on-microsoft-azure-only-multi-cloud-saas-cms" target="_blank" rel="noopener">Contentstack</a> believes you shouldn't have to compromise on which cloud you launch in. Last week, the headless CMS provider announced that it will now offer its platform on Microsoft Azure – right alongside AWS. This makes Contentstack the first multi-cloud SaaS CMS on the market, giving customers the freedom to run their omnichannel content operations on the cloud of their choice. 
Here's the real power play: whether a customer spins up on Azure or AWS, they'll receive the same functionality, pricing, and packaging structure. This gives buyers greater predictability around costs while eliminating any price-based or functional preference for a specific cloud to run their Contentstack workload. 
<h2>Expanding the value of headless CMS with Microsoft Azure</h2>
From the beginning, AWS has owned the lion's share of the cloud market. But Microsoft Azure has been steadily gaining ground – and is now the <a href="https://www.forbes.com/sites/louiscolumbus/2021/02/08/10-charts-that-will-change-your-perspective-of-microsoft-azures-growth/?sh=261f89773087" target="_blank" rel="noopener">second-largest provider</a> of cloud infrastructure services. According to Contentstack's press release, 85% of the Fortune 100 and 63% of enterprises overall are running applications on Azure.
Until now, no agile CMS has offered Azure as an option for its customers. While many organizations are managing multi-cloud strategies, one of the most compelling reasons for offering an alternative to AWS is the "Amazon Effect" and its dominance in digital commerce. Many online retailers and e-commerce brands have deeply-held competitive concerns with Amazon – and as a result, Azure has become the preferred choice for running their cloud workloads.
“Azure is continuing to grow market share as a leading cloud provider and businesses are increasingly looking for CMS solutions that run on the platform,” said Nishant Patel, chief technology officer for Contentstack. “Contentstack already has the highest flexibility of cloud infrastructure options on AWS, offering public, dedicated, and private Cloud options in both North American and European instances."
Contentstack also says that a lack of cloud choice has limited many organizations from realizing the benefits of a <a href="https://machalliance.org/" target="_blank" rel="noopener">MACH</a> (Microservices, API-first, Cloud-native, <a href="https://www.cmscritic.com/top-headless-commerce-platforms/">Headless</a>) architecture. With the addition of Azure, those companies will now have access to a MACH approach, allowing them to choose the cloud provider that best suits their business needs.
"Now with added support for Azure public cloud in North America, we are meeting the high demand from retailers and consumer brands who ask for an alternative to Amazon, and large enterprises with strategic connections to Microsoft who want to replace their old-school CMS with an agile option," said Patel. "Any company looking for a future-fit CMS that allows you to run on Azure or AWS should consider Contentstack.”
<h2>Evolving CMS with SaaS and "cloud-agnostic" solutions</h2>
Unlike many monolithic CMS platforms, Contentstack is a SaaS offering that enables users to run in a cloud-agnostic manner. The company says this validates their internal architecture as being highly sophisticated and modern. 
Being cloud-agnostic also means that customers are "inoculated" against vendor lock-in, allowing them to mitigate the risk of costly replatforming. This composable nature aligns perfectly with the core values of the <a href="https://machalliance.org/" target="_blank" rel="noopener">MACH Alliance</a>, of which Contentstack is a founding member. Contentstack’s platform is built on API-first principles that are developer-friendly and support a variety of content and delivery models. 
From a technical perspective, Contentstack’s Azure offering falls under ISO27001 certification and the company is working to achieve SOC2 Type II certification by mid-2022.
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<h2>Q&amp;A with Nishant Patel, CTO of Contentstack</h2>
CMS Critic had an opportunity to connect with Nishant Patel, CTO of Contentstack. He shared some of his views on the CMS market, the value of being headless, and what his company is excited about.
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CMS Critic (CC): How are customers able to deploy in Azure? Is this similar to an AWS Marketplace listing?
Nishant Patel (NP): There is no deployment needed. AWS and Azure is a multi-tenant cloud so when customers sign up with us they select the cloud provider and the account is auto-provisioned.
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CMS Critic (CC): You mention that there are no differences in price or functionality from AWS to Azure. Can you speak to any DevOps advantages that Azure might offer for running Contentstack? What services stand out?
Nishant Patel (NP): We have made all our micro-services cloud-agnostic by writing adapters for AWS and Azure. We were able to find comparable services on Azure so migration wasn’t much of a challenge. Azure has Kubernetes as well so our containers are ported very easily from AWS to Azure.
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CMS Critic (CC): Are there plans to expand to any other specific public, private, or autonomous cloud providers?
Nishant Patel (NP): We will consider setting up Contentstack on Azure in the Europe data center as well, similar to how we have two regions currently for AWS (Europe and North America). We are not considering any other cloud provider at the moment.
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CMS Critic (CC): AWS has joined the MACH Alliance as an Enabler. How do you see Microsoft supporting the tenants of MACH now and in the future?
Nishant Patel (NP): Azure is fully capable of hosting SaaS services so I am sure there are a few vendors already in the MACH that probably are fully deployed on Azure. If a MACH vendor is selling into retail companies then they probably will get requests to deploy on non-AWS cloud. Microsoft would be a good alternative solution here.
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<h3>About Contentstack</h3>
Contentstack – the pioneering Agile Content Management System (CMS) – empowers marketers and developers to collaborate around content like never before. Together, they can orchestrate superior customer journeys and deliver dynamic digital experiences across channels, audiences, brands and regions. Companies such as Chase, Express, Holiday Inn, Icelandair, Mattel, McDonald’s, Mitsubishi, Riot Games, Sephora and Shell trust Contentstack to power their most critical content experiences. Famous for its Care Without Compromise™, Contentstack has the industry’s highest customer satisfaction. As a founder of the <a href="https://machalliance.org/" target="_blank" rel="noopener">MACH Alliance</a>, Contentstack advocates for open and composable technology that is Microservices-based, API-first, Cloud-native SaaS, and Headless. Learn more at <a href="https://www.contentstack.com/?utm_medium=press-link&amp;utm_source=prnewswire.com&amp;utm_campaign=contentstack-on-microsoft-azure-only-multi-cloud-saas-cms" target="_blank" rel="noopener">http://www.contentstack.com</a>.
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Contentstack Offers Microsoft Azure, Becomes Only Multi-Cloud SaaS CMS: Q&A with CTO Nishant Patel

Image of Contentstack logo with headshot of Nishant Patel, CTO

News travels fast – and in this case, at MACH speed.
Yesterday, the rapidly-growing MACH Alliance <a href="https://machalliance.org/newsroom/aws-joins-mach-alliance" target="_blank">announced the addition of AWS</a> to its roster of Enabler members, joining <a href="https://www.mongodb.com/" target="_blank">MongoDB</a> and <a href="https://www.netlify.com/" target="_blank">Netlify</a> at an exclusive level of visibility. This is a huge point of validation for the movement as the world's largest Cloud infrastructure provider throws its weight behind the foundational principles of MACH.
As the banner in their press release observes, "Great MACH often runs on AWS," and it certainly seems to be the case for many MACH Alliance members tapping services from the Cloud behemoth.
"Since the launch of AWS in 2006, we have espoused the importance of employing a modern architecture for retailers that facilitates rapid change and innovation," said David Dorf, Global Head of Retail Industry Solutions at AWS. "This includes the use of microservices, APIs, and a built-for-the-cloud design. Having been at the very forefront of this movement, we at AWS are proud to join the MACH Alliance to advocate for MACH as an industry standard to deliver the best digital experiences for makers and users."
In December, the MACH Alliance expanded its charter to include the Enabler membership status: a new class of ecosystem partners that are sometimes used by MACH organizations to deliver a service or technology but are not a direct MACH solution provider. To that end, they are "enabling" MACH through their services, which is a key distinction – but also an evolution of the collaborative's fierce governance around certifying members to their cabal.
"Especially in today's volatile commercial environment, businesses must arm themselves to be agile, resilient, and future-proof," said Sonja Keerl, President at MACH Alliance. "Having a flexible, digital backbone plays a critical role in all of those things, as it helps companies adapt to meet ever-changing consumer demands and deliver superior buying experiences. It's a tremendous win to have AWS on board to help champion the MACH principle and its myriad benefits for businesses of all shapes and sizes."
<h2>The monoliths versus the MACHs</h2>
Forrester's <a href="https://www.forrester.com/blogs/buy-an-integrated-platform-not-a-box-of-rocks/" target="_blank">Joe Cicman</a> fired a shot heard 'round the world when he described the <a href="https://machalliance.org/" target="_blank">MACH Alliance</a> as "the bouncers controlling the velvet rope at the entrance of the Coolest Tech in Town Club."
Sounds like a hip place to be, unless you're caught in a dance-off between the Jets and the Sharks... AKA the monoliths and the MACHs.
While the debate over the MACH Alliance's certification policies continues to be vigorous – particularly from monolithic enterprise players that don't fit their stringent criteria – there's no question that it has captured the market's attention, growing to over 40 members. These companies have all met the agile requirements of the not-for-profit's mantra: Microservices, API-first, Cloud-native, and Headless (the "MACH" acronym).
According to their website, A MACH architecture gives companies a deeper level of agility so they can deliver new features to customers faster than ever. While this architectural approach started with <a href="https://www.cmscritic.com/commercetools-acquires-frontastic-adds-composable-frontend-capabilities-to-headless-commerce/">commercetools</a> and their omnichannel approach to e-Commerce stores, it is now fundamentally changing the way enterprise software is developed and used across virtually every industry – not just commerce.
The "velvet rope" allusion could not be more apropos when describing the certification of MACH Alliance members. According to a <a href="https://machalliance.org/insights/why-only-companies-can-be-mach-certified-and-not-products" target="_blank">blog post</a> by Sonja Keerl from last October, one of the rules that helps the Alliance board determine certification is that vendors don't carry and promote legacy products along with their modern API-first and Cloud-native SaaS products. This steadfast rule keeps organizations from "MACH washing" their portfolios to achieve a level of readiness – but does not support their organization's mission or focus on the MACH philosophy.
In the same blog post, Keerl said that the MACH Alliance holds itself accountable for providing clarity to buyers, ending confusion, and guaranteeing the "future-proofness" of tech stacks. It's a bold claim, but a powerful one that seems to be resonating across the software landscape.
<h2>The composable revolution cometh</h2>
While the monolith/MACH dance-off continues, <a href="https://www.elasticpath.com/" target="_blank">Elastic Path</a> has responded to the fierce tenants of MACH, suggesting in an opinionated blog post that MACH technologies introduce additional complexity that can be challenging for organizations to manage.
Instead, the company spearheaded its own platform called the <a href="https://www.elasticpath.com/composable-commerce" target="_blank">Composable Commerce Movement</a>, an industry-wide initiative comprised of leading digital commerce technology and solution providers including Algolia, <a href="https://www.cmscritic.com/what-contentfuls-175m-investment-round-means-for-the-future-of-cms/">Contentful</a>, Amplience, <a href="https://www.cmscritic.com/bloomreach-acquires-exponea-secures-150m-investment-to-power-e-commerce-saas-expansion/">Bloomreach</a>, PayPal, and others – all with the goal of reducing the risk and complexity of using MACH-based technologies to deliver business outcomes for enterprise brands.
In addition to their industry collective, Elastic Path has also created a <a href="https://www.elasticpath.com/hub" target="_blank">Composable Commerce Hub</a> – an open exchange of composable commerce solutions. This includes a set of pre-composed solutions for B2B, B2C, and omnichannel commerce experiences. The hub also features accelerators for payment plugins, CMS and PIM integrations, and more.
<h2>What does the addition of AWS mean for the MACH Alliance?</h2>
<a href="https://aws.amazon.com/?nc2=h_lg&amp;aws-products-featured.sort-by=item.additionalFields.featuredRank&amp;aws-products-featured.sort-order=asc&amp;aws-products-analytics.sort-by=item.additionalFields.productNameLowercase&amp;aws-products-analytics.sort-order=asc&amp;aws-products-cost-mgmt.sort-by=item.additionalFields.productNameLowercase&amp;aws-products-cost-mgmt.sort-order=asc&amp;aws-products-compute.sort-by=item.additionalFields.productNameLowercase&amp;aws-products-compute.sort-order=asc&amp;aws-products-containers.sort-by=item.additionalFields.productNameLowercase&amp;aws-products-containers.sort-order=asc&amp;aws-products-databases.sort-by=item.additionalFields.productNameLowercase&amp;aws-products-databases.sort-order=asc&amp;aws-products-fe-mobile.sort-by=item.additionalFields.productNameLowercase&amp;aws-products-fe-mobile.sort-order=asc&amp;aws-products-iot.sort-by=item.additionalFields.productNameLowercase&amp;aws-products-iot.sort-order=asc&amp;aws-products-ml.sort-by=item.additionalFields.productNameLowercase&amp;aws-products-ml.sort-order=asc&amp;aws-products-network.sort-by=item.additionalFields.productNameLowercase&amp;aws-products-network.sort-order=asc&amp;aws-products-security.sort-by=item.additionalFields.productNameLowercase&amp;aws-products-security.sort-order=asc&amp;aws-products-storage.sort-by=item.additionalFields.productNameLowercase&amp;aws-products-storage.sort-order=asc" target="_blank">AWS</a> is a goliath. The mere mention of its name brings serious swagger to any brand's position – and this will pay dividends for the MACH Alliance.
While every member in the collective may not be directly tapping AWS services, there are few organizations that aren't leveraging some facet of Amazon's cloud architecture. This underscores the moniker of "enabler" when it comes to their level of commitment. It also drives greater awareness around the role of Cloud-native in the MACH delivery and how AWS supports that vision for vendors and customers.
MACH is serving a critical role in the market, shaping the voice for a free and open future in enterprise technology. Having AWS align with its principles will have a lasting impact on the organization's perception and growth.
The real test ahead: how current members remain true and steadfast to the core requirements – and avoid plunging into a more monolithic posture based on future acquisitions.
<h2>About the MACH Alliance</h2>
The MACH Alliance is a [501(c)(6)] non-profit organization, governed by an independent board and does not endorse specific vendors, members, or otherwise. The Alliance was formed in June 2020 to help enterprise organizations navigate the complex modern technology landscape. It aims to guide and show the business advantage of open tech ecosystems that are Microservices based, API-first, Cloud-native, and Headless. All MACH Alliance members meet certification principles that are published on the website.
The MACH Alliance welcomes technology companies and individual industry experts who share the same vision for the future. Learn more at <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3414374-1&amp;h=965007050&amp;u=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttp%253A%252F%252Fmachalliance.org%252F%26esheet%3D52478831%26newsitemid%3D20210818005487%26lan%3Den-US%26anchor%3Dmachalliance.org%26index%3D5%26md5%3Ddb9d7bdff8c8646152c1923d3ff4adc2&amp;a=machalliance.org" target="_blank">machalliance.org</a>, read here about <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3414374-1&amp;h=2369115186&amp;u=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttps%253A%252F%252Fmachalliance.org%252Fblogdetail%252Fbltfc0a3afbca44303e%26esheet%3D52478831%26newsitemid%3D20210818005487%26lan%3Den-US%26anchor%3DMACH%2Bcertification%26index%3D6%26md5%3Dba1c5d6e1bf42963a3a8bb59771d09da&amp;a=MACH+certification" target="_blank">MACH certification</a>, and follow us on <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3414374-1&amp;h=2025488620&amp;u=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttp%253A%252F%252Fwww.twitter.com%252Fmachalliance%26esheet%3D52478831%26newsitemid%3D20210818005487%26lan%3Den-US%26anchor%3DTwitter%26index%3D7%26md5%3Ddfeea3f8422d14d51b860d90329a6837&amp;a=Twitter" target="_blank">Twitter</a> and <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3414374-1&amp;h=1575511374&amp;u=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttps%253A%252F%252Fwww.linkedin.com%252Fcompany%252Fmachalliance%26esheet%3D52478831%26newsitemid%3D20210818005487%26lan%3Den-US%26anchor%3DLinkedIn%26index%3D8%26md5%3Da1db2958e174d041221c1705e694b6f0&amp;a=LinkedIn" target="_blank">LinkedIn</a>.
<h2>About AWS</h2>
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully-featured services from data centers globally. Millions of customers – including the fastest-growing startups, largest enterprises, and leading government agencies – are using AWS to lower costs, become more agile, and innovate faster.

AWS Joins MACH Alliance as Enabler Member, Reflects Growth of Cloud-Native Solutions

Just before Christmas, <a href="https://www.optimizely.com/" target="_blank">Optimizely</a> – a leading digital experience platform (DXP) provider – delivered a gift that we're still unwrapping: an integrated version of its <a href="https://www.optimizely.com/products/commerce/b2b/" target="_blank">B2B Commerce Cloud</a> and <a href="https://www.optimizely.com/products/content/" target="_blank">Content Cloud</a> products.
OK... so maybe the other schwag under your tree had a bit more pizzazz. But this tidy pairing brings some real power to brands, particularly those looking to reach audiences with sophisticated content strategies and digital experiences. The new integration also has to potential to help large marketing teams collaborate more effectively around their content – providing a more complete ecosystem of services.
According to Optimizely, the integration leverages its B2B Commerce Cloud as a <a href="https://www.cmscritic.com/top-headless-commerce-platforms/" target="_blank">headless commerce</a> API, making B2B data and capabilities available in Content Cloud. The coupling enables users to access B2B-specific features in the Commerce Cloud while using Content Cloud CMS to manage all the pages, templates, content, and assets of their website. Content Cloud also lets marketers build and manage multiple sites while leveraging shared data for customers, products, and orders in B2B Commerce Cloud.
Another key feature of the integrated solution is a combined out-of-the-box search engine, allowing users to search products in the B2B Commerce catalog as well as the Content Cloud – and return combined results. Users can also manage their product catalog in B2B Commerce and have them available in Content Cloud.
“Optimizely Content Cloud has a long history of providing marketers with extensive tools for content publication and creation of exceptional digital experiences,” said Justin Anovick, Chief Product Officer of Optimizely. “With the integration of B2B Commerce Cloud, businesses can extend these tools to B2B customers, enabling the delivery of optimal digital experiences across audiences.”
<h2>Powering buying experiences with B2B Commerce Cloud</h2>
To be clear, Optimizely's B2B Commerce Cloud and Content Cloud have been stand-outs in their own right. The former has carved a decent niche as a one-stop commerce solution, decreasing the complexity of a brand's online commerce stack by collectively managing catalogs, quotes, orders, product configurations, and more – all with one holistic view. It also boasts personalization capabilities, leveraging data-driven recommendations to power custom digital commerce experiences.
Optimizely has focused its B2B Commerce Cloud on manufacturers and distributors, helping them configure custom solutions that meet their specific brand requirements. Additionally, the solution has made the connections with an organization's ERP, PIM, and other backend systems more efficient, allowing them to scale their growth across their stack. Those connections are key, and so is maintaining the security of a brand's data; to that end, Optimizely has achieved ISO certifications in its pursuit of assuring the highest standards of data security with B2B Commerce Cloud.
<h2>Create once, publish everywhere with Content Cloud CMS</h2>
On the other side of the integration equation is Optimizely's Content Cloud, a shadow of the former Episerver (which, as you know, <a href="https://www.cmscritic.com/episerver-to-acquire-optimizely-the-worlds-leading-experience-optimization-platform/">purchased Optimizely in 2020</a> and consolidated under its banner). Content Cloud has been enabling marketing teams to leverage an industry-leading content management system to distribute content across channels with a coupled, headless, or hybrid CMS model – or via Optimizely's global network.
Content Cloud boasts a wide berth of rich features including personalized media management, drag-and-drop layouts and authoring, custom workflows, and more. The system also enables users to create and target personalized content and commerce experiences based on dynamic audience segments. The personalization features come out of the box at a rules-based level but can be upgraded through their <a href="https://www.optimizely.com/optimization-glossary/hyper-personalization/" target="_blank">AI-powered 1:1 personalization</a> with <a href="https://www.optimizely.com/products/intelligence/recommendations/" target="_blank">Content Recommendations.</a>
<h2>Providing sample resources and implementation support</h2>
One thing Optimizely consistently does well is listen to customers. This has been most evident following the large-scale acquisitions of Episerver and <a href="https://www.cmscritic.com/optimizely-acquires-customer-data-platform-zaius/">Zaius</a>, where users needed both training and vision to build confidence around the company's roadmap. This is just one contributing factor to the company's leadership positions on <a href="https://www.cmscritic.com/key-takeaways-from-gartners-2021-magic-quadrant-for-digital-experience-platforms/">Gartner's 2021 Magic Quadrant for DXPs</a>, as well as the <a href="https://www.optimizely.com/company/press/optimizely-named-a-leader-in-agile-content-management-systems/" target="_blank">Forrester Wave for Agile Content Management Systems</a>.
To help customers get the most from this new integration, Optimizely is releasing a B2B-specific sample site packed with Content Cloud templates and blocks – giving users a pipeline of resources to accelerate their builds. In its press release, the company said that the sample site will answer the "time-to-market metric" variables that many B2B customers weigh when selecting technology vendors. Once again, evidence that Optimizely is listening to the voice of the customer and thinking ahead.
Additionally, Optimizely has named <a href="https://www.nishtech.com/">Nishtech</a> – a full-service digital experience and e-commerce consultancy – as a preferred implementation partner to support the B2B Commerce Cloud/Content Cloud integration. Nishtech is an Optimizely Platinum Partner that has first-hand experience with the new integration and can be contracted to guide customers and their agencies through setting up and utilizing the new integration.
<h2>About Optimizely</h2>
<a href="http://www.optimizely.com/">Optimizely</a> is on a mission to help people unlock their digital potential. With their leading digital experience platform (DXP), they equip teams with the tools and insights they need to create and optimize in new and novel ways. Now, companies can operate with data-driven confidence to create hyper-personalized experiences. Building sophisticated solutions has never been simpler. Optimizely’s 900+ partners and 1100+ employees in offices around the globe are proud to help more than 9,000 brands, including Toyota, Santander, eBay, KLM, and Mazda, enrich their customer lifetime value, increase revenue and grow their brands.

Optimizely Integrates B2B Commerce Cloud and Content Cloud, Combines Headless Commerce with CMS

Optimizely logo against a black background

Just as we're recovering from a Thanksgiving turkey coma, the cloud is served with all the trimmings at the annual <a href="https://reinvent.awsevents.com/" target="_blank" rel="noopener">AWS re:Invent</a> conference in Las Vegas.
If you haven't attended their annual "winter wonderland" of new services, it's an early Christmas delivery of new technologies from the reigning cloud leader. This includes everything from new AI and IoT services to satellite "<a href="https://aws.amazon.com/ground-station/" target="_blank" rel="noopener">ground station-as-a-service</a>" capabilities (which can presumably track Santa as he traverses the globe).
While much of the fare at re:Invent is the domain of developers and DevOps professionals, the <a href="https://aws.amazon.com/marketplace" target="_blank" rel="noopener">AWS Marketplace</a> has grown to include a much deeper bench of digital experience players – specifically in their new <a href="https://aws.amazon.com/marketplace/campaigns/dcx/" target="_blank" rel="noopener">DCX (digital customer experience) category</a>. This collection of marketing and advertising technologies includes a stack of content, ad tech, CRM, customer 360, and other platform providers that fill a business app void that AWS has struggled to fill. Now, it seems that lump of coal is producing a few diamonds.
At re:Invent, content management and digital experience platforms aren't typically the focus of attention. But the first day featured an innovative new offering with just a handful of launch partners – and among them was <a href="https://www.solodev.com/" target="_blank" rel="noopener">Solodev</a>, an enterprise CMS and cloud app platform built for AWS. The company announced that customers can now procure <a href="https://aws.amazon.com/marketplace/pp/prodview-s7tpcn3m7fuf6?ref_=srh_res_product_title" target="_blank" rel="noopener">Solodev CMS for Kubernetes</a> – its popular enterprise content management system – in the AWS Marketplace as part of Amazon's new "Containers Anywhere" program. 
According to Solodev, the new contract pricing provides customers with greater choice over their infrastructure options, allowing them to quickly and easily subscribe to Solodev’s CMS software and deploy in their own AWS account or in a pre-existing on-premises Kubernetes cluster. This helps reduce the cost and friction associated with purchasing a cloud-first enterprise content management system regardless of the infrastructure – whether it’s a Kubernetes cluster on AWS or a pre-existing infrastructure such as HP or VMware. 
By providing a more seamless buying experience in AWS Marketplace, Solodev now offers an easier way to add their CMS almost anywhere – giving marketing teams rich tools for building websites, apps, and API-driven solutions for running omnichannel content operations at enterprise scale.
<h2>Containers continue to drive digital transformation</h2>
As both commercial and public sector organizations invest in digital transformation, the cloud represents a significant opportunity for enhancing security, scalability, and redundancy while modernizing legacy systems. However, due to regulatory governance and other persistent requirements, some software must remain on-premises to meet compliance.
Containers have presented a new channel for making software more transportable to different environments, starting with local and moving to production in clusters. But developers and organizations need more – and with cloud providers like AWS, this has been a challenge with on-prem customers who want the ease of purchasing software in the AWS Marketplace while spinning up container images wherever they want.
Now, administrators can procure Solodev CMS for Kubernetes – a fully-containerized solution that customers can deploy to Amazon Elastic Kubernetes Service (EKS), Amazon EKS Anywhere, or any Kubernetes cluster – and manage their subscription through AWS Marketplace in the environment of their choice.
For a CMS player, Solodev has been pioneering a lot of innovation in both containers and serverless. Recently, the company <a href="https://www.cmscritic.com/solodev-selected-as-cloud-consulting-partner-of-the-2022-special-olympics-usa-games/" target="_blank" rel="noopener">announced the deployment of a completely serverless infrastructure</a> built on AWS for the 2022 Special Olympics USA Games, which will power a fan engagement app that serves thousands of concurrent users next June. Solodev's container solution leverages <a href="https://aws.amazon.com/fargate/" target="_blank" rel="noopener">Amazon Fargate</a> and other services to enable a stateless app to run on multiple containers without virtual instances – reducing the overall costs while enabling unprecedented scalability.
<h2>Managing software licenses in the cloud at scale</h2>
According to Solodev, the new contract pricing in the AWS Marketplace is facilitated by its Solodev License Manager for AWS. This is a new product that's powered by the <a href="https://aws.amazon.com/license-manager/" target="_blank" rel="noopener">AWS License Manager</a> and helps customers gain control over their cloud app license management – which helps reduce costs and provide governance over usage.  
Solodev CMS for Kubernetes will also deliver more predictable monthly pricing. Users can procure either cloud or on-premises options per node, with contract pricing in four tiers: monthly, annual, 24-month, or 36-month terms. This marks a significant shift in AWS utilization pricing for container products, which have only been available in hourly or annual options. The new pricing model gives administrators greater visibility around their budgeting and planning, aligning with more traditional models for procuring enterprise software.
“The new contract pricing in AWS Marketplace makes self-service enterprise CMS a reality,” said Shawn Moore, Chief Technology Officer at Solodev. “Offering Solodev CMS in-cloud or on-prem puts the power back in the hands of our customers, giving them a CMS that works anywhere and is built on container technology that’s designed to scale. We’re excited to add this incredible service to our AWS Marketplace listings, where enterprise and public sector organizations can procure everything on their own terms and build amazing websites, applications, and digital experiences.”
<h2>From content to crypto</h2>
Solodev’s new product joins a host of options available in the AWS Marketplace, including their <a href="https://aws.amazon.com/marketplace/seller-profile?id=8e11c912-6253-41b8-b065-bf32bd27911b" target="_blank" rel="noopener">Solodev CMS Lite, Professional, and Enterprise Editions</a>. All three are available with free trials and can be spun up in an AWS account in minutes via AWS Cloudformation. 
The evolution of Solodev as a pure CMS platform to a "cloud app ecosystem" has been more pronounced as of late. The company still appearsto be focused on supporting its core content management system and enabling users to build digital experiences with a <a href="https://www.magnolia-cms.com/blog/what-is-a-headless-cms.html" target="_blank" rel="noopener">headless hybrid</a> set of features. However, the evolution continues with the launch of its new <a href="https://www.solodev.com/marketplace" target="_blank" rel="noopener">Solodev Marketplace</a> in 2021 – an e-Commerce-like shopping experience that features a deep bench of cloud and digital marketing services that can be procured and connected in one place.
The new Solodev Marketplace also features <a href="https://www.solodev.com/news/solodev-now-offers-managed-blockchain-for-cardano-and-ethereum-for-building-high-utility-blockchain-and-crypto-apps-in-the-cloud.stml" target="_blank" rel="noopener">blockchain and crypto services for Cardano and Ethereum</a>, two new additions that appear to signal their push into utility-based apps for smart contracts and custom cryptocurrencies. 
Solodev's launch in the AWS Marketplace for Containers Anywhere was announced at AWS re:Invent, and represents the company’s continued innovation in both product development and cloud infrastructure. As an AWS Advanced Technology Partner, Solodev has previously announced launch partnerships at re:Invent for the AWS Marketplace for Containers, as well as the <a href="https://www.solodev.com/news/solodev-achieves-aws-public-safety-disaster-response-competency-status.stml" target="_blank" rel="noopener">AWS Public Safety and Disaster Response Competency</a>.
For more details, <a href="mailto:matt@solodev.com" target="_blank" rel="noopener">contact Solodev today</a>.  
<h2>About Solodev</h2>
Solodev is an enterprise CMS and digital ecosystem for building custom cloud apps, from content to crypto. With Solodev, developers and organizations can launch amazing customer experiences, power omnichannel strategies, build and deploy blockchain apps, and collaborate on digital transformation. Solodev also provides DevOps, training, managed services, and 24/7 human support to help users succeed on their cloud journey. Solodev products – including CMS, Kubernetes, and Personalize – can be purchased on-demand in AWS Marketplace, through State and Federal contract vehicles, or online at <a href="http://www.solodev.com">www.solodev.com</a>

Solodev CMS for Kubernetes Now Available with Contract Pricing in AWS Marketplace for Containers Anywhere

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