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Is ‘evidence-based creativity’ the must-have marketing skill for the age of AI? Contentful’s research says yes

matt-garrepy

Put on a happy CMS face: Storyblok's facial coding experiment reveals how AI is sparking joy 

<hr /> If you’re as old as I am, you might remember that the biggest hit on <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/Use_Your_Illusion_I">Guns N’ Roses’ Use Your Illusion</a> was the iconic rock ballad, “November Rain.” It was cold. It was sweet. And that Slash solo? Fire. It was the soundtrack of 1991.What you might not recall (or choose to forget) was that the same album offered a cover of the McCartney/Wings ode to James Bond, <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/Live_and_Let_Die_(song)#Guns_N'_Roses_version">Live and Let Die.</a> It turned out to be a sleeper hit, ranking near the top of a double album that went platinum seven times. I bring this up because, sometimes, there’s no logic to predicting human behavior. It’s an illusion. You can try to explain why a cover of a weird post-Beatles tune – soaked with an appropriate layer of pre-Grunge acid – appealed to the kids of my generation. But it ended up being one of the most popular songs on an album that sold 39 million copies. <a target="_blank" rel="noopener noreferrer" href="https://www.apple.com/">Apple</a> also knows a lot about music. And phones. And movies. Heck, they seem to have all media caught in their intrepid net of tech domination. Case in point: At their annual <a target="_blank" rel="noopener noreferrer" href="https://developer.apple.com/wwdc25/">Worldwide Developers Conference (WWDC)</a> – which kicked off today and runs through June 13th – they introduced some stunning enhancements across nearly every one of their products.I watched most of the opening, and I could spend a lot of time conveying how breathtaking the new Vision Pro UI is, how it brings flat 2D images to life with dramatic depth. I could wax philosophically about the emergence of spatial content, and how Apple is altering the fabric of reality with drag-to-life capabilities for retail products (try adding a couch to your living room from a web page and seeing it appear IRL).Instead, I’m going to zero in on everyone’s favorite subject: AI. Because there’s not enough fatigue around a subject that everyone wants to bank their future roadmaps on. If I sound cynical, it’s because I’m subjected to a lot of demos in our CMS and DXP corner of the software world, and I’m always trying to splice the hype from the hope. So here's the deal: Coinciding with WWDC, <a target="_blank" rel="noopener noreferrer" href="https://machinelearning.apple.com/research/illusion-of-thinking">Apple just released some new research</a> that casts doubt on advanced AI models. The study sharply reveals a truth that many have already suggested: AI isn’t that smart, and it’s a long way from pulling any sentient, Skynet-level shenanigans.Good news? Maybe for those who were concerned about its propensity to go all self-aware Terminator on us. But for hype machines promoting AI’s grand promise of higher-order thinking and logic, this might sour the apples, so to speak. The research paper, <a target="_blank" rel="noopener noreferrer" href="https://machinelearning.apple.com/research/illusion-of-thinking">The Illusion of Thinking: Understanding the Strengths and Limitations of Reasoning Models via the Lens of Problem Complexity</a>, is a comparative study of <a target="_blank" rel="noopener noreferrer" href="https://medium.com/@fahey_james/large-reasoning-models-lrms-an-overview-19837b72540f">Large Reasoning Models (LRMs).</a> It validates that they show promise on a variety of reasoning benchmarks, and there's clear evidence of that. But when the rubber meets the road, their limitations are, as Apple surmises, “insufficiently understood.”Said another way: Not good. In the open salvo of the research, the authors explain how they have systematically investigated the gaps that exist around mathematical and coding constraints, which impact the accuracy of a model’s output as the challenges become more difficult. Through some extensive experimentation, they arrived at a core problem:LRMs face a complete accuracy collapse beyond certain complexities. Wow. And a deeper dive into the paper's content – a 30-page railgun of diagrams comparing failure tracks along a horizon of problem complexity – fires a cannon of chaos, illuminating just how real these limitations might be.<h3 id="bad-apples">Bad Apples</h3>BTW, that’s actually a song title on Use Your Illusion I. So, what’s all the fuss about this research? Well, if you believe the doomsayers, it describes a “total collapse” scenario, suggesting that leading frontier LRMs from <a target="_blank" rel="noopener noreferrer" href="https://openai.com/">OpenAI</a>, <a target="_blank" rel="noopener noreferrer" href="https://www.anthropic.com/">Anthropic</a>, and DeepSeek (there's a <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/trust-and-verify-when-internet-drama-meets-ai-reality">great article on that one here</a>) fall apart when trying to solve really complex problems – and they don’t yield any remarkable benefits over LLMs that operate downstream.This scenario is based on the paper’s conclusion that these models aren’t, in fact, able to “think” or reason for themselves. They’re simply mimicking whatever they’ve been trained on. When given new and highly complex problems, even the most advanced LRMs perform less reliably than the standard LLMs on basic tasks. This is a “big pause” moment given the untamed investment in LRMs, which claim superior logic and reasoning for solving mathematical proofs, making decisions, and processing diverse data types with multi-modal capabilities. We’ve known about their heftier computational requirements – more tokens, slower response times – but those limitations were poopooed in light of their potential to handle higher-order problems.  To conduct its tests, Apple employed a series of “puzzles” that allowed for greater control over the granularity of complexity dimensions (they also designed them to minimize contamination that’s common in other relative benchmarks). It then compared reasoning-level responses from LRMs (such as o3-mini, DeepSeek-R1, Claude-3.7-Sonnet-Thinking) against a non-reasoning LLM. The paper provides more specifics, but what they discovered is that frontier LRMs experience a “complete accuracy collapse,” which results in a kind of logic bedlam. As observed, there were surprising limitations in the LRMs’ ability to perform exact computations, including a failure to benefit from explicit algorithms and their inconsistent reasoning across the different puzzle types.There’s a weird phenomenon at play here. Given the increased complexity of the puzzles, the models should have engaged in more detailed chain of thought computations, thus consuming more resources. But instead, they consumed less, effectively giving up. Throwing in the towel, so to speak.Not knowing the “why” in this case is particularly harrowing. As Apple states in the paper, they believe the lack of systematic analyses investigating these questions is due to “limitations in current evaluation paradigms.” In other words, we don’t even know how to test for the problem. And that’s a problem.<h3 id="knockin’-on-heaven’s-door?">Knockin’ on Heaven’s Door?</h3>This all might seem a little morose, but no one’s saying the future of AI is DOA. Well, not me, anyway. Still, the plague of inaccuracies has been scaling as of late, and Apple has been at the center of it. In January, shortly after launching its shiny new <a target="_blank" rel="noopener noreferrer" href="https://www.apple.com/apple-intelligence/?cid=wwa-us-kwgo-features-AIBrand-AppleIntellligence--AppleIntelligence-Brand-AppleIntelligence-apple%20intelligence&amp;aosid=p240&amp;ken_pid=go~cmp-21372186377~adg-168674639212~ad-757331429164_kwd-833708590225~dev-c~ext-~prd-~mca-~nt-search&amp;token=f8ed3188-10e0-4de1-9527-7c1db3c81d53">Apple Intelligence</a> feature on late-model iPhones, the company temporarily pulled the feature after the technology <a target="_blank" rel="noopener noreferrer" href="https://www.cnn.com/2024/12/19/media/apple-intelligence-news-bbc-headline/index.html">produced fake and misleading</a> summaries of news headlines that appeared almost identical to regular push notifications. The reversal was jarring, given the heavy holiday marketing they had done to promote their new AI capabilities. But this isn’t just an Apple problem. AI hallucinations are as prevalent as ever. A <a target="_blank" rel="noopener noreferrer" href="https://www.arxiv.org/abs/2407.17468">July 2024</a> study from Cornell, the University of Washington, and the University of Waterloo revealed that top AI models still can’t be fully trusted, given their propensity for making stuff up.No doubt, the timing of this research release was carefully orchestrated. With so many new product upgrades and announcements – and a gnarly video of <a target="_blank" rel="noopener noreferrer" href="https://www.apple.com/leadership/craig-federighi/">Craig Federighi</a>, Apple’s SVP of Software Engineering, circling the roof of the Cupertino saucer in a Formula 1 racer – there was ample cover. This was comms strategy at its finest, stimulating just the right amount of public discourse.There are, of course, those who might suggest Apple’s delayed arrival in the “Big AI Game” might be a key motivator. While Apple has forged a reputation for innovation, they have also been known to lag on trends like TV, autonomous vehicles, and other initiatives that fizzled. Given every player’s struggles with AI accuracy, a vilification of LRMs might provide cannon fodder to blow up the competitive matrix in an already tight race.So was it an illusion? Was this the LRM hype machine in overdrive, with Slash shredding outside the chapel on a dusty plain? I think we can safely say that some of it was. And herein lies the problem: With AI, we’re moving to product so quickly, we don’t always have the answers. We’re often not even asking the right questions. This research might be the best example of that.For the CMS and DXP industries, Apple is blazing some interesting trails with its portal to spatial content. There's a lot to unpack regarding the storage and structure of that content and expressing it in three dimensions, and that's exciting stuff that companies like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/first-look-cloudinarys-new-ai-vision-brings-brand-safe-gen-ai-capabilities-to-its-dam">Cloudinary</a> are already preparing for. At the same time, this AI research is offering us a moment of clarity that can't be overstated. As I said earlier this year in my <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/in-a-fast-and-furious-tech-world-cms-kickoff-25-was-a-love-letter-to-slow-down">CMS Kickoff 25 wrap,</a> we need to slow down and be more thoughtful in this race to harness AI. The risks and consequences are simply too great, and the accuracy of content is in the crosshairs. Maybe we can use the illusion as a signal – and find better pathways to test, analyze, and validate what we’re building.Slowing down is hard advice to follow, especially in this hyperactive digital marketplace. But it might be the best prescription for writing the next hit. That – and making sure Slash gets his solo.  <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Lose Your Illusion: Apple Sings a Sad Ballad About the Limitations of Reasoning Models

<hr /> It wouldn’t be December without a Christmas story that warms your heart. Especially if it’s three sizes too small. Of course, every good holiday tale needs a protagonist who experiences some magnificent transformation. So let’s start with a little Scrooging before pouring the spiked egg nog.Our merry friends at <a target="_blank" href="https://cmscritic.com/products/storyblok">Storyblok</a>, a headless CMS that has positioned itself simply as a “content management system,” recently published some sobering survey data. The big takeaway: 93% of marketers and developers say their current CMS is falling short of expectations, and a lot of the frustration stems from integrations.To that end, the consensus among survey participants is that platform integration failures could impact revenue this holiday season, a time when brands and retailers are banking on digital commerce to stuff their annual stockings. ‘Twas the nightmare before Christmas? Indeed. And it's likely to result in an urgent call-to-action to improve reliance on the stack – specifically the CMS layer – in 2025. Ho, ho, hold on a minute. It’s not to say that cheeks aren’t rosy in other areas of the digital marketing machine. The study indicated that businesses are spending an average of over $453,000 on martech per year. That’s healthy by any measure, but the effectiveness of that investment could be in jeopardy if <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management systems</a> aren’t living up to their fullest potential. So what’s a brand to do? It’s not as simple as asking Santa for a solution. According to <a target="_blank" href="https://cmscritic.com/storyblok-is-writing-its-next-chapter-with-an-80m-series-c-heres-why-it-matters">Storyblok’s CEO Dominik Angerer</a>, whom I’ve spoken to multiple times this year, the core challenges can be traced back to legacy systems that lack flexibility and interoperability – and a move to headless could turn that lump of coal into a diamond.“This survey shows that many companies are hitting the limits of their current CMS,” he said. “They are dreaming of a CMS that’s keeping all their systems in sync without constant workarounds.”And dreaming of sugar plum fairies who deliver an easy transition, right? Therein lies part of the problem: moving to a new CMS can be costly and time-consuming, and embracing composable architectures (more the domain of large enterprises) can take years to fully realize. Time is also tight, and organizations need to move quickly, especially when the holiday blitz is a 'Blitzen. This is why many platforms have embraced a multi-CMS ecosystem – with a strong reliance on headless platforms – to roadmap a more holistic solution. But is headless really the panacea for all these challenges? Let’s unwrap some of the data that Storyblok left under the tree.<h3 id="deck-the-halls-with-integration-frustration">Deck the halls with integration frustration</h3>With customers like Adidas, Netflix, and Disney on its roster, Storyblok has cultivated deep insights around use cases and patterns for headless CMS at a global enterprise level. That was clearly a benefit when conducting the research, which reflects how some of the world’s biggest brands feel stymied by outdated legacy tech stacks that can’t keep pace with their evolving needs.For the research itself, Storyblok surveyed 300 IT and marketing leaders at global businesses, a third of which had stated revenues of over $100 million. Participants were asked a range of questions about their company’s CMS with an explicit focus on the arc for integrating new tools and applications as part of their existing tech stack. One important note, which speaks to the reality of the enterprise market and a smidge of headless bias: all surveyed companies in the report use monolithic CMSes. That’s not a shocker, but it’s a relevant assumption that the data might be telegraphed around inherent criticisms of large enterprise CMS and DXP platforms. To that end, 93% of respondents aired grievances, specifically around the limited integration options with other services and tools in their tech stack. Two in five also stated that they are constantly in need of a better integration experience, while a quarter found integrations “difficult,” illustrating the urgency for more flexible solutions.So much for the “seamlessly integrates” tagline that often accompanies the marketing around many platforms in the ecosystem. Humbug.<h3 id="all-i-want-for-christmas-is-up-to-date-content">All I want for Christmas is up-to-date content</h3>Outdated content is an epidemic, particularly for highly distributed global organizations – and it’s not just at the CMS layer. Maintaining up-to-date digital assets has been a precarious function as well, which is why we’ve seen significant investments in <a target="_blank" href="https://cmscritic.com/cloudinary-assets-brings-new-ai-powered-features-to-its-api-first-intelligent-dam">AI-powered capabilities across DAMs and PIMs</a>. As Dominik Angerer stated in <a target="_blank" href="https://cmscritic.com/storyblok-is-writing-its-next-chapter-with-an-80m-series-c-heres-why-it-matters">one of our previous interviews</a>, “A CMS can’t just be a place where your content is sent to die." And yet, it often is for so many companies – something the research also manages to codify. According to the study, frustration over outdated content continues to be a widespread problem. Most respondents reported that 20% to 30% of their CMS content is no longer relevant, with only one-third updating content on a monthly basis – or less. To make matters worse, 37% admitted to not having an audit or update process that works for them. Translation: there’s no reliable governance, which can result not only in poor experiences for users but also financial and even legal liabilities. <h3 id="jingling-with-marketers-and-developers">Jingling with marketers and developers</h3>The elves aren’t playing nicely in the workshop – a fact we’ve been abundantly aware of for quite some time. As headless CMS platforms rose in popularity, marketers were left in the cold, becoming more reliant on developers to modify their digital experiences. At the same time, monolithic CMS and DXP platforms inherited more complexity (often through acquisitions), resulting in a similar paradigm.I’ve been chatting about this with <a target="_blank" href="https://cmscritic.com/uniforms-enterprise-visual-workspace-unifies-content-data-ai-and-technology-in-a-single-cloud-for-marketers">industry leaders like Darren Guarnaccia</a> for the last few years. In 2023, he noted that while composable headless technologies are a boon for developers and technical audiences, “it’s been kind of horrible for the businesses.” This reality underscored the mad rush to add visual building, previewing, and editing capabilities to CMS tooling – from <a target="_blank" href="https://cmscritic.com/optimizely-introduces-new-saas-cms-with-visual-builder-for-marketers">Optimizely</a> to <a target="_blank" href="https://cmscritic.com/agility-cms-web-studio-aims-to-streamline-content-creation-and-collaboration">Agility</a> – and nearly every platform now has it as an expected feature. But these new capabilities are still catching up, and technology isn’t the only sore spot. According to Storyblok’s research, the collaboration between marketers and developers continues to be strained, with 40% saying it’s either “ineffective” or “nonexistent.” That’s a big number, and likely reflects some of the cultural challenges that exist between marketing and IT functions.What’s at the core of this rift? Basic stuff, really. For example, a marketer might want to update a post or make fast edits across multiple pages. Unfortunately, in many legacy CMS deployments, that might require the help of a developer each time (Darren referred to these instances as “tickets,” which those of us with support experience know all too well). This is because certain types of changes in a CMS are often complex and can ripple across an entire site. Of course, this back-and-forth can create huge bottlenecks and delays, utlimately adding months and potentially extra zeroes to the cost of a project. But Dominik feels this is where a modern headless CMS can differentiate and solve the problem. “A headless CMS can eliminate these holdups,” he said. “These flexible, integration-friendly systems meet the needs of both marketers and developers.”<h3 id="last-christmas,-i-gave-you-my-content…">Last Christmas, I gave you my content…</h3>And the very next day? Well, at least some users start a slow, downward slide toward CMS regret. In fairness, the honeymoon might last a little longer. But when you’re sold on the potential of “seamless integrations,” only to find that things aren’t so seamless, it feels like Krampus coming down the chimney. At this time of the year, brands are under increased pressure to drive conversions and sales. Clearly, some teams are disillusioned by their experiences and most of the blame lands in the boots of the tech stack. And yet, the problems persist. Storyblok published a previous study that revealed almost half of all businesses are literally “embarrassed” by their website. Ouch. That same report also found that business leaders estimate a poor website UX leads to $72,000 in lost sales each year.To be sure, there’s some predictable marketer’s lament in all of this (every brand pro is on a quest for what they don’t have). But it does codify how disappointing a legacy CMS experience can be for many users and organizations – despite spending all that previously mentioned cheddar on martech. Looking ahead, integration will continue to scale in importance. This is due to the accelerating growth of new technologies and the persistent need to manage data from multiple systems. According to Storyblok, this must be prioritized – because what’s at stake is the continued erosion of time, money, and resources.There are many choices when it comes to CMS platforms. Most are solid in their own way, and it’s usually not just the architecture or functionality that makes them naughty or nice – it’s how they’re applied as part of a broader stack. In some cases, headless is an ideal solution. But when a decision about any CMS isn’t carefully approached, it can result in a less-than-satisfying outcome.In terms of reaching the limitations, some practitioners might be approaching their problems from the wrong vector – and certain strategies could be employed to resolve the bottlenecks and challenges. In this case, headless CMSes have an advantage when it comes to integrating with other solutions that displace the issues or extend capabilities in the right way. That said, large enterprise DXPs have made significant headway when it comes to delivering more modular solutions for their customers, which can offer some of the same benefits of interoperability and API-driven integration. Do you mine a lump of coal, hoping it keeps burning? Or do you make the leap to something new? This realm of optimization is something that many organizations will be wrestling with as they assess the 2024 holiday season and beyond. The good news: we’re talking about the challenges, and working to overcome them.Who knows? Maybe next Christmas will bring some cheerier numbers. Until then, we'll be making our list and checking it twice. <hr /><h4 style="text-align:center" id="looking-for-guidance-on-storyblok?--talk-to-us.-">Looking for guidance on Storyblok?  <a target="_blank" href="https://cmscritic.com/contact">Talk to us. </a></h4><hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-2025"><a href=" https://www.boye-co.com/conferences/cmskickoff25">CMS Kickoff 2025</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaMeet industry leaders at our third annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">so secure your tickets today.</a> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a>

Legacy CMS leaving a lump of coal in your stacking? Research says the best gift could be headless

<hr /> When you deconstruct the word “research,” it literally connotes that one is searching – again. For the past three years, that’s precisely what the <a target="_blank" href="https://cmscritic.com/mach-alliance-publishes-first-annual-report-showcases-industry-impact-and-plans-for-2024">MACH Alliance</a> has been doing: “re” searching its communities of influence to establish the patterns and trends that define the direction of MACH.Each year, the group of independent tech companies advocating for open, best-of-breed technology ecosystems has published the results of a global survey it conducts, focusing on IT decision-makers and the role of MACH and composable. Over time, the trend lines have become clearer. This week, the Alliance presented its fourth edition of the annual study, and the findings underscore two key realities: MACH is growing – and it’s delivering a tangible ROI for companies that are adopting it. According to the MACH Alliance, the new survey reveals a heightened level of leadership support for MACH (Microservices, API-first, Cloud native SaaS, Headless). The report states that 91% of IT decision-makers say MACH and composable technology will be instrumental to their success in the next five years – and 85% see “clear evidence” that they are achieving ROI in their MACH investments.In the heated race to modernize and expand, brands have poured the gas on their digital investments over the last few years, due in part to the elevated force of a pandemic. Now, as the report notes, economic volatility and uncertainty have become factors – but MACH adoption continues to see stable growth despite the drag of market conditions. "MACH technologies are critical to ensuring resilience and agility for businesses navigating swift market changes now and in the future," said <a target="_blank" href="https://cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen">Casper Rasmussen</a>, President of the MACH Alliance. "Sustained adoption is remarkable in an economic climate that at large has put substantial IT projects on hold. The outcomes of this year's survey confirm a steady pivot towards scalable, composable systems that cater to evolving end-user requirements, and those companies are seeing tangible payoffs from their investments in MACH.”’It's worth noting the methodology of the survey, which was completed by 551 IT decision-makers of director level and above. 37% we C-Suite executives. The sample included respondents from the U.S., U.K., Germany, and France, and represented enterprises with at least 5,000 employees.<h3 id="u.s.-pulls-ahead-of-europe-in-pace-of-adoption">U.S. pulls ahead of Europe in pace of adoption</h3>At last year’s <a target="_blank" href="https://cmscritic.com/mach-two-conference-wrap-six-takeaways-from-the-composable-event-of-the-year">MACH Two Conference in Amsterdam</a>, I spoke at length with members of the MACH Alliance leadership team. At the time, it was well-established that Europe was still ahead of North America in terms of MACH adoption. But even then, many saw the U.S. and its total addressable market as a sleeping giant.Fast forward to now, and Goliath is stirring. While the pace of MACH adoption is broadly demonstrating stable adoption, the pace in the United States has slightly surpassed that of Europe. From 2023 to 2024, respondents stated that they had increased the percentage of MACH across their IT infrastructure from 85% to 88% in the U.S., compared to 85% to 86% in Europe. From an industry perspective, it’s clear that retail is the big winner, showing the highest investment in MACH. Retail and commerce have long been the stronghold for MACH applications, with large brands illustrating the benefits through several use cases at last year’s MACH Two Conference. It’s worth noting that both professional and financial services categories were right behind retail in the adoption rankings, evidence that the benefits of MACH are being experienced beyond the core of retail and commerce. <h3 id="leadership-leads-the-way-to-growth">Leadership leads the way to growth</h3>As with all new technologies, consensus is key to adoption. The shift to composable has been met with varying degrees of friction given the cost and complexity for many enterprises – particularly those reliant on legacy systems with siloed data.   But that might be starting to change. According to the MACH Alliance survey, there’s been a notable reduction of internal resistance to adopting MACH architectures. Based on feedback from respondents, there’s been a sizable decline from 33% in 2023 to 26% in 2024. Meanwhile, leadership resistance is eroding. Today, only 18% of respondents cite the lack of board or leadership support as a barrier, as compared to 28% in 2023. What’s driving this shift? As the MACH Alliance report surmises, it could be attributed in part to the realization of sizeable ROI from MACH investments. Additionally, more IT leaders view MACH as a key differentiator and a competitive advantage for improving customer experience and innovating faster. A growing proportion also see MACH as a way to improve their competitive posture, with almost half of all respondents making this observation versus just 39% in 2023.The survey also revealed a number of additional benefits of MACH adoption, with respondents claiming their processes have become more streamlined while increasing revenue. They also pinpointed soft benefits such as increased “volume of achievement,” customer satisfaction, and employee productivity.<h3 id="navigating-the-obstacles-">Navigating the obstacles </h3>The MACH Alliance has taken its fair share of lumps over the last few years. Market watchers have often been critical of its austere criteria for membership, and a persistent lack of transparency has drawn ire. That said, the organization has been fervently committed to responding to feedback – and has deftly managed these challenges as it continues to advocate for composable architectures and practices. One of the biggest obstacles to MACH adoption continues to be education. This is not limited to the core fundamentals of MACH architectures but to the trade-offs between upfront costs and realizing the future benefits of a MACH investment. According to the survey, respondents also voiced concerns about end user and customer resistance to change, as well as reliance on vendors to ensure continuous business operations. These represent key barriers to adoption. To address these issues, the MACH Alliance is rolling out an education program in Q2 of 2024 to help companies face these challenges head-on and mitigate the risk. <h3 id="why-it-matters">Why it matters</h3>The MACH Alliance is more than a cabal of like-minded technologies. From the beginning, it has been committed to building awareness and driving visibility for the MACH movement – and doing so by investing in education and market research.  The data in this survey helps validate the continued motion toward composable and MACH solutions. With four years of data – albeit across relatively modest samples – the trend lines are solidifying. This further reinforces what <a target="_blank" href="https://www.linkedin.com/in/kellygoetsch/">Kelly Goetsch</a>, former president of the MACH Alliance, <a target="_blank" href="https://cmscritic.com/mach-two-conference-wrap-six-takeaways-from-the-composable-event-of-the-year">observed at the MACH Two Conference</a>: “MACH now feels like the default.”Why is this important? Because it serves as a barometer for broad change. Clearly, more businesses are paying attention, studying the potential benefits, and weighing the risks and rewards that come with the composable journey. For those already on the path, the results are paying off. This is where the numbers help tell the story. In my year-end wrap with Casper Rasmussen, we discussed his predictions for 2024, which included the concepts of “continuous everything” and composable M&amp;A (<a target="_blank" href="https://cmscritic.com/whats-ahead-for-mach-in-2024-read-these-3-predictions">you can read about them here</a>). Both are gaining visibility, but the one I’ve reflected on most as it relates to this research is the notion of MACH expanding to new industries. In this year’s research, retail continues to have the strongest magnetic pull toward MACH. But the emergence of professional and financial services as close contenders underscores demonstrable growth in novel areas. Casper sees MACH evolving beyond retail and CPG in a big way, particularly in sectors that are not driven by commerce or transactional activities – including automotive.Research is vital to every organization, and we can’t always do it alone. We rely on proven authorities to help augment our understanding of the patterns and trends, and we put our trust in established bodies with a clear commitment to advancing the industry as a whole. Composable may not be the right choice for every business, but education can help leaders better understand what’s at stake and make the best decisions. Instead of resisting, we should be researching. And this is where the MACH Alliance continues to deliver value to its members – and the market.

On Your MACH, Get Set, Grow: New Research Reveals Expanding Support, ROI for MACH

<hr /> Humans love to muse about the future. And why not? It’s veiled in mystery, replete with speculation, and full of plot twists. That makes it both exciting and terrifying. Like… a horror movie.Along those lines, a word in the composable lexicon conjures some of the same exhilaration and fear: future-proof. While fairly intuitive, it's all about anticipating what might happen and developing strategies to minimize the shocks and stresses of possible future events.It sounds great, but it also presents a bit of a quantum entanglement. How can tools or processes remain malleable enough to adapt to unpredictable changes? How do organizations accurately predict and avoid the pitfalls (and classic horror movie tropes)?This is where the past and the present can help untangle the uncertainty, and it's precisely why software platforms conduct research: to help guide a future-proof strategy and thwart any potential nightmares. To that end, <a target="_blank" href="https://hygraph.com/">Hygraph</a>, a headless CMS known for its content federation, recently published an insightful survey on the state of <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management</a> and what the future might look like. There are some terrific data points, and here's the big one: according to the report, 84% of organizations believe their existing CMS limits their ability to unlock the full value of their data and content. It further suggests that only 35% of current data and content is being used effectively. If this translates to a larger scale (the sample includes 400 engineering and product professionals in the US, UK, and Germany), the numbers represent a stagnant dissatisfaction with current CMS deployments. But these figures are just scratching the surface.I recently spoke to <a target="_blank" href="https://cmscritic.com/content-management-for-a-new-reality-a-conversation-with-hygraph-ceo-michael-lukaszczyk">Michael Lukaszczyk</a>, co-founder and CEO of Hygraph, about the findings. It’s all part of what his company calls the “Future of Content” report, which pulls back the curtain on CMS challenges many businesses face when delivering modern digital experiences. The survey includes real-world input from tech leaders and prescribes a few strategies for overcoming some of the industry’s key obstacles.  While no one has the exact prescription for tomorrow, Hygraph’s report provides critical insights around trends and patterns, which might prove invaluable when selecting a CMS that’s future-proofed for what’s ahead – and maybe make things a little less scary.<h3 id="siloed-data-and-content-are-major-limitations">Siloed data and content are major limitations</h3>I asked Michael what he gleaned from the “Future of Content” research, specifically around the impact of value on organizations. Most of us in the content management field recognize a ubiquitous perception of the grass always being greener when users are asked about their satisfaction with a tool or stack. “We had 84% of people being dissatisfied with the current architecture and stack,” he codified.  “Well, it's been like this forever, and we want to change it. But a lot of companies and larger organizations struggle with the change management.”In that sense, the real challenge lies in the escape vector. Stakeholders might be keenly aware of the issues but are held back by the risks associated with implementation or migration. Along with this general malaise around unlocking value from their existing setup, Hygraph’s report also indicates that 92% of organizations say their content and data sources are siloed – with nearly 40% describing it as “very siloed.” As we’ve discussed in many previous articles, data from diverse sources and legacy systems have resulted in expensive and laborious integration code, which presents a drag on growth and innovation. This is where composable strategies and technologies are emerging as solutions – with many vendors, Hygraph among them, participating in the ecosystem as members of the <a target="_blank" href="https://cmscritic.com/mach-alliance-publishes-first-annual-report-showcases-industry-impact-and-plans-for-2024">MACH Alliance</a>. <h3 id="custom-software-is-an-innovation-bottleneck">Custom software is an innovation bottleneck</h3>It’s always easy to blame the CMS. It is, after all, the elder statesman of the stack – and a relatively broad target due to its essential role across a myriad of systems and requirements. While any given CMS might perform a wide range of duties out of the box, it will inevitably fall short in some areas, forcing it to be stretched in different directions based on architectural dependencies. One of the biggest obstacles has been the need to tap multiple content and data sources. To that end, the “Future of Content” report revealed that 77% of respondents need to build and manage custom software to connect diverse content and data sources with their existing CMS. The survey respondents also concurred en masse that these integrations – which, as we know, can be very complex – create an innovation bottleneck with potentially severe consequences. <h3 id="cms-challenges-negatively-impact-productivity-and-revenue">CMS challenges negatively impact productivity and revenue</h3>With just a third of respondents stating that their CMS is effective at “underpinning new digital services,” there’s clearly a gap around readiness. But the report digs deeper into the details. According to the research, over three-quarters of respondents say that the difficulty of exposing and using existing data and content in their digital services has restricted their revenue opportunities. This is where the buck stops, shining a light on the most tangible result of a limited CMS. From a productivity perspective, 76% of respondents also say that technology constraints prevent them from empowering more content creators within their organization. At the CMS level, this is just as pronounced, with almost half of respondents saying that changes can only be made by a few users with essential skills. Michael noted that these limitations underscore the need for content federation, one of the key tenets of Hygraph’s position in the headless CMS market. He said this approach – alongside a headless CMS – could accelerate both innovation and revenue opportunities.“To compete in the content economy, organizations need to unlock value from content without bottlenecks or migration and duplication issues,” he said. “Content federation leverages all data sources across business infrastructure, and delivers it exactly where needed.”<h3 id="future-proofing-cms-for-a-world-of-content-rich-applications">Future-proofing CMS for a world of content-rich applications</h3>As Michael indicated, many of the existing challenges can be rolled up to having the right tool for the right use case, particularly as the market evolves to include more content-rich applications beyond websites. In his opinion, this shapes how users and organizations choose the platforms to build, manage, and ultimately future-proof their needs. “In the ‘Future of Content’ report, I observe two main trends [in the CMS market],” he explained. “The first is that headless CMSs are being reverted to become way more visual again. That is sort of the Storyblok and the Uniform stake, and this is to try and catch the demand of the business personas. It's really the static experiences that you build at the end of the day, like websites. But there's also the other direction, such as hybrid CMSs, that are more complex in data modeling and help you build really content-rich applications.” But how are content-rich applications evolving the charter? The example Michael gave is <a target="_blank" href="https://www.onepeloton.com/">Peloton</a>, which has two key properties in its digital ecosystem. The first is the corporate website, which is most likely owned by a marketer – someone who prefers a static build experience. But Peloton is chiefly experienced through its app, where users engage on stationary bikes and treadmills in video-based classes. These experiences also need a layer of content management.“Over the past couple of years, there’s been an increasing demand for this, and we see more and more companies with requirements for content management in their applications,” Michael said. “One of my predictions is that this will become more important. And if you want to build a more complex, content-rich application, then you wouldn't build the workout application of a Peloton with a website builder using a visual component. It's an application.”<h3 id="leveraging-the-benefits-of-content-federation">Leveraging the benefits of content federation</h3>Hygraph’s evangelizing of content federation cuts through clearly and continues to be one of its unique market differentiators. Its federated content platform represents what it calls the “next generation of content management,” evolving beyond a headless CMS to help power a many-to-many relationship between different content sources and devices. With Hygraph, you can effectively federate data from various sources, streamline content processes, and eliminate the need for a separate experience composition solution or custom middleware. This is also made possible through Hygraph's robust <a target="_blank" href="https://graphql.com/">GraphQL</a> content APIs.In an increasingly dense field of headless players, Michael and his team have trumpeted the benefits of content federation via real-world use cases, specifically around the ever-present challenge of migrating legacy content and data – and tapping composable capabilities to realize the potential.“Our recommendation is not to do a one-off migration, but rather replacing pieces out of the stack and modernizing step by step what you can,” he said. “If you use content federation with Hygraph, you can plug in a few of the systems that exist within your stack while the rest live in this monolithic scope. But they can live side by side – and then, as time goes on, you pull more and more pieces out of the old world into the new. So if you use tooling or have this layer that allows you to be the middleware – which is content federation – and it's a much safer migration path.”<h3 id="why-this-report-matters">Why this report matters</h3>It's a sure bet that any vendor-sponsored research will position its own platform as the go-to solution. This is, after all, a function of marketing at some level. But Hygraph’s report provides clear and relevant metrics in the right places while weaving in guidance from technology leaders. It’s worth noting that the survey was commissioned by Hygraph but conducted independently by <a target="_blank" href="https://www.colemanparkes.com/">Coleman Parkes Research</a> in the summer of 2023.Along with the raw numbers, the “Future of Content” report also provides guidance around eliminating bottlenecks, adopting best practices, and future-proofing your content strategy to achieve optimal performance. These additional benefits highlight the report’s emphasis on education across every facet of an organization, from technical to business – which Michael sees as critical for building consensus around the modernization investment.“I think it takes a lot of education for tech leads and architects,” he expressed. “They need to get the message that the technical depth in the stack is holding them back from achieving the business results they want. But if you talk to people who are more on the business side of things about technical depth, they don't see an internal rework as necessarily positive – they see it as pricey. It takes six months to rework all this, [so] they don't push those projects forward. But the report shows that there's also education needed for owners of those architectures, so they understand that modernization will pay off. It takes some time but it will pay off – big time.”And that sounds like a future worth fighting for. To download the full report, visit <a target="_blank" href="https://hygraph.com/resources/future-of-content">https://hygraph.com/resources/future-of-content</a> <hr /><h3 id="upcoming-conferences">Upcoming conferences</h3> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-connect-2024-logo.png" alt="CMS Connect 24 logo" /><h4 id="cms-connect-24"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect24">CMS Connect 24</a></h4>August 6-7, 2024 – Montreal, CanadaWe are delighted to present our first annual summer edition of our prestigious international conference dedicated to the global content management community. Join us this August in Montreal, Canada, for a vendor-neutral conference focused on CMS. Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">CMS Kickoff 25</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, so secure your tickets today.

Is your CMS holding you back? Hygraph’s survey reveals insights about the future of content

Over the last two years, we've covered a lot of insights published by the <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3749828-1&amp;h=1474142029&amp;u=http%3A%2F%2Fwww.machalliance.org%2F&amp;a=MACH+Alliance" target="_blank">MACH Alliance</a> as it continues to chart the course for composable.
While the Alliance represents a group of independent tech companies advocating for open, best-of-breed technology ecosystems, it has also become a trusted source for data and trends impacting the trajectory of MACH (Microservices, API-first, Cloud-native SaaS, Headless). This is driven by a cabal of thought leaders and industry experts tracking the movement of everything from <a href="https://www.cmscritic.com/top-free-headless-cms-platforms/">headless CMS</a> to the emergence of <a href="https://www.cmscritic.com/is-the-birth-of-dxc-the-death-of-dxp-a-conversation-with-darren-guarnaccia-president-at-uniform/">DXC</a>.
This week, the MACH Alliance published the results of its third-annual <a href="https://machalliance.org/assets/pdf/mach-global-research%202023.pdf" target="_blank">Enterprise MACHified research</a> conducted by independent firm <a href="https://melresearch.co.uk/" target="_blank">MEL Research</a> in December and January. The charter was clear: gain a deeper understanding of how MACH investments have accelerated over the past 12 months and how these investments impact organizations as they face the headwinds of a challenging economy – or even the specter of a global recession.  
The study surveyed 500 tech leaders from Australia, France, Germany, the U.K., and the U.S. The research indicates an urgency to innovate in a rapidly changing business environment – with MACH as a key mechanism for responding to economic volatility.
<h2>MACH-advanced companies move faster</h2>
According to the research, four in five decision-makers state that economic volatility has impacted their organizational attitudes toward MACH. This has been a key driver behind a major shift in planning and technology investments, with 85 percent of organizations increasing their MACH infrastructure in the past 12 months.
These companies cite multiple benefits to MACH, including the ability to respond to market changes faster, build and implement new functionality quicker, and reduce costs. The study also reveals that they’re more likely to say their infrastructure is keeping up with customer demands and that they’re ahead of their competition than those with lower MACH adoption rates.
<h2>The US is catching up with Europe</h2>
Regarding MACH adoption, there has been an established disparity between the European and United States markets – but that appears to be shifting as the US gains ground. 
According to the research, a lack of board or leadership support is more likely to be a barrier to MACH adoption in the US than in the overall sample (32% versus 27%). This could signal that MACH faces a perception challenge in the US among non-IT professionals, indicating the need for education and awareness to highlight its value and benefits.
At the same time, US organizations that believe they are significantly ahead of their competition are more likely to have increased the proportion of MACH within their infrastructure (47 percent) than those who haven’t (26 percent).
While the survey shows a decline in the proportion of budgets that are being spent on technology upgrades since 2022 in the UK and Germany (from 39 percent to 32 percent in the UK, and from 36 percent to 31 percent in Germany), this has increased in the US (from 37 percent to 41 percent).
Companies in the US also report the largest proportion of legacy tech. On average, 41 percent of IT ecosystems are still considered legacy, establishing a clear need for tools enabling them to improve and upgrade infrastructures at greater speed.
<h2>Time and money spent on upgrades is an expensive ongoing problem</h2>
In the economic vein, the new research uncovered that not much has changed from a year ago regarding the time and money spent on upgrade projects.
Upgrading is a burden that organizations are struggling to solve, and over a quarter are running over 20 projects each year. One in five spend over half of their IT budget on upgrades, and the same number say upgrades take up over half of their IT teams’ time.
In 2021, respondents said 40 percent of their teams’ time was spent delivering front-office upgrades, indicating that the impact of operating with outdated tech is snowballing.
<a href="https://www.gartner.com/en/newsroom/press-releases/2023-01-18-gartner-forecasts-worldwide-it-spending-to-grow-2-percent-in-2023" target="_blank">Gartner has forecast that</a> global enterprises will spend about $856 billion on software in 2023. If a quarter of that was spent on upgrades, it would represent more than $200 billion that could be spent on innovation and improvement of digital experiences. 
<h2>Investment is increasingly moving from front-end to back-end</h2>
The research also found front-end solutions are still receiving the most focus for investment. However, this is changing year over year. While 54 percent prioritized front-end investment in the 2022 report, just 39 percent stated this in 2023.
“The data tells us that too many companies are stuck keeping the upgrade wheel turning," said <a href="https://www.cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen/">Casper Rasmussen</a>, MACH Alliance President. "If you add the cost of time and business stands still, the absolute cost is much higher. At the same time, fewer companies see themselves as agile early adopters, and fewer also see themselves as being ahead of the competition compared to our research a year ago."
In countries interviewed in the 2022 and 2023 reports, the proportion that believe their front-office infrastructure is ahead of the competition has fallen from 75 percent to 68 percent. Organizations with 25,000 or more employees also have the lowest adoption of MACH in their front-end infrastructure – and take a more long-term view on making MACH investments.
“The pace of transformation is relentless, but the cost of not innovating is much higher," said Rasmussen. "While transitioning to MACH is no small undertaking, continuing the status quo is an ongoing, big undertaking, especially for larger organizations, which needs addressing. We’re not going to wipe legacy out of the picture overnight. However, those moving toward MACH are better equipped to mitigate future obstacles.”
<h2>What’s ahead and methodology </h2>
The report was executed by independent market research leader MEL Research. Respondent titles included CIO, CTO, Vice President, Senior Vice President, and Senior Manager. All represent organizations with at least 5,000 employees and have a revenue of at least $500 million annually.
You can <a href="https://machalliance.org/assets/pdf/mach-global-research%202023.pdf" target="_blank">download the full report</a> and review a detailed <a href="https://machalliance.org/assets/pdf/2023-annual-research-infographic.pdf" target="_blank">infographic</a> that covers the findings.
You can also schedule a meeting with MACH Alliance leadership at <a href="https://shoptalk.com/" target="_blank">ShopTalk 2023</a> in Las Vegas to learn more about the research. The Alliance will be hosting several days of networking, educational sessions, podcasting, and more at the <a href="https://machalliance.org/machevents/mach-haus-las-vegas" target="_blank">MACH HAUS</a> located in the Delano Hotel, adjacent to Mandalay Bay where ShopTalk will take place.
Email press team member Megan Lampros to arrange a meeting: <a href="mailto:megan.lampros@machalliance.org">megan.lampros@machalliance.org</a>.
<h2>About the MACH Alliance</h2>
The MACH Alliance is a [501(c)(6)] non-profit organization, governed by an independent board and does not endorse specific vendors, members or otherwise. The Alliance was formed in June 2020 to help enterprise organizations navigate the complex modern technology landscape. It aims to guide and show the business advantage of open tech ecosystems that are Microservices based, API-first, Cloud-native SaaS and Headless. All MACH Alliance members meet certification principles that are published on the website.
The MACH Alliance welcomes technology companies and individual industry experts who share the same vision for the future. Learn more at <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3749828-1&amp;h=349526954&amp;u=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttp%253A%252F%252Fmachalliance.org%252F%26esheet%3D52478831%26newsitemid%3D20210818005487%26lan%3Den-US%26anchor%3Dmachalliance.org%26index%3D5%26md5%3Ddb9d7bdff8c8646152c1923d3ff4adc2&amp;a=%C2%A0machalliance.org" target="_blank">machalliance.org</a>, read here about <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3749828-1&amp;h=1674984232&amp;u=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttps%253A%252F%252Fmachalliance.org%252Fblogdetail%252Fbltfc0a3afbca44303e%26esheet%3D52478831%26newsitemid%3D20210818005487%26lan%3Den-US%26anchor%3DMACH%2Bcertification%26index%3D6%26md5%3Dba1c5d6e1bf42963a3a8bb59771d09da&amp;a=%C2%A0MACH+certification" target="_blank">MACH certification</a> and follow us on <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3749828-1&amp;h=3336969077&amp;u=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttp%253A%252F%252Fwww.twitter.com%252Fmachalliance%26esheet%3D52478831%26newsitemid%3D20210818005487%26lan%3Den-US%26anchor%3DTwitter%26index%3D7%26md5%3Ddfeea3f8422d14d51b860d90329a6837&amp;a=%C2%A0Twitter" target="_blank">Twitter</a> and <a href="https://www.linkedin.com/company/machalliance/" target="_blank">LinkedIn</a>.

MACH Alliance Releases Survey from Global IT Leaders Analyzing Impact from MACH Investments

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