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Sitecore Rocks and Rolls in Music City: The Top 5 Tracks from Symposium 2024

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Sonic Boom: Sitecore Surges Past $500M in ARR. Here’s Why It Matters

<hr /> Big changes are afoot at the very top of <a target="_blank" href="https://cmscritic.com/products/sitecore">Sitecore</a>. The global leader in end-to-end digital experience management software recently announced that <a target="_blank" href="https://www.linkedin.com/in/daveof/">Dave O'Flanagan</a> has been appointed as Interim CEO, replacing incumbent <a target="_blank" href="https://www.linkedin.com/in/tzikakis/">Steve Tzikakis</a> – who held the role for the last three and half years.Prior to the promotion, O'Flanagan served as Sitecore's Chief Product Officer. According to the company's press release, O'Flanagan's focus on technology and customers will drive a deeper investment in <a target="_blank" href="https://www.sitecore.com/">Sitecore's Digital Experience Platform (DXP)</a>. This includes advancing its operational capabilities and better enabling its partner ecosystem to help users of its software to effectively differentiate, innovate, and grow. Tzikakis will remain as a special advisor to the Sitecore Board and support O'Flanagan through the transition.<h3 id="a-seasoned-ceo-with-sitecore-lineage">A seasoned CEO with Sitecore lineage</h3>O'Flanagan himself is no stranger to the Chief Executive role, having led <a target="_blank" href="https://cmscritic.com/sitecore-acquires-boxever-and-four51">Boxever</a> – a customer data platform (CDP) – before it was acquired by Sitecore in 2021. This was a milestone moment for Sitecore, as the Boxever purchase was completed at the same time as the acquisition of commerce platform <a target="_blank" href="https://cmscritic.com/sitecore-acquires-boxever-and-four51">Four51</a>.“I am honored to lead Sitecore into this next wave of growth,” said O'Flanagan. "We have a compelling product that delivers digital experiences that our peers simply cannot match; our commitment to composability and choice further differentiates us in how our customers buy; and simply put, we have the most innovative solutions, respected partners and committed workforce I could ask for. Our success is driven by our customers' success, and everything we do moving forward will focus on ensuring our current and future customers can extract maximum value from their investment in Sitecore."In addition to the switch in the captain's seat, Sitecore announced that <a target="_blank" href="https://www.linkedin.com/in/roosdarren/">Darren Roos</a> has been appointed as its new Chairman of the Board. Roos is a proven technology leader with a track record for transforming and rapidly scaling global software businesses. He previously served as CEO at <a target="_blank" href="https://www.linkedin.com/company/ifs/">IFS</a> – an ERP vendor – where he also serves as Chairman of the Board. “I would like to thank both Steve Tzikakis and Jonas Persson, former Chair of the Board, for their incredible passion and hard work which has brought Sitecore to this point,” said Roos. “Reaching the milestone of over €450m in ARR makes Sitecore one of the largest software leaders in the world, trusted by the world's largest and most respected brands. On behalf of everyone at Sitecore we wish them the very best for the future. I look forward to partnering with Dave and the broader Sitecore team as we push on to become the dominant leader in this market.”<h3 id="why-it-matters">Why it matters</h3>As Roos noted, Sitecore has certainly achieved a compelling level of ARR during an unprecedented run. The company's investment in technologies like Boxever and Four51 helped advance its completeness of vision, and its channel continues to be an important part of its continued growth – and upholding its household name status in the CMS and DXP industry.At the same time, competition is increasing both up and downstream. Challenges from other players on the <a target="_blank" href="https://cmscritic.com/the-dxp-kerfuffle-finding-the-big-chords-in-the-2024-gartner-magic-quadrant">Gartner MQ for DXP</a> (where Sitecore saw a shift from the Leaders to the Visionaries quadrant) are creating significant headwinds for enterprise players. The drive to embrace a more composable posture is also creating an urgency to evolve – all underpinned by a deafening volume around AI innovation that proves value to users, brands, and organizations.Additionally, a possible <a target="_blank" href="https://www.bloomberg.com/news/articles/2023-06-13/eqt-is-said-to-weigh-sale-of-2-billion-danish-software-maker">sale by majority stakeholder EQT</a> has been volleyed publicly and could affect the optics – and confidence – for both existing customers and buyers. “Unifying and leveraging data to deliver compelling digital experiences is a high priority for all growing brands,” said <a target="_blank" href="https://www.linkedin.com/in/christian-shin-h%C3%B8egh-andersen-1199051/">Christian Shin Høegh Andersen</a>, partner at EQT. “The work Sitecore has already done to advance its Digital Experience Platform beyond that of its peers lays great foundations for what's to come. I recognize the leadership of Steve Tzikakis in achieving this and am pleased he will continue to work with the Board. Moving forward, we have full confidence in Dave O'Flanagan stepping up as Interim CEO, and with his product background, he is ideally placed to ensure customers make the most of the powerful AI capabilities that are being rolled out across the Sitecore platform.”An interim CEO typically suggests that a change was sudden and unexpected, leaving an abundance of speculation. As the company conducts its search for a longer-term Chief Executive, O'Flanagan will likely be in the running, but much of that will be based on the coming weeks and months. One thing is certain: Sitecore continues to be a market force. It's hard to read the tea leaves, but it's clear that 2024 is presenting new challenges and opportunities for the DXP – and it will be interesting to track the transformation as the company looks to its new leadership to provide direction.  <hr /><h3 id="upcoming-conferences">Upcoming conferences</h3> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-connect-2024-logo.png" alt="CMS Connect 24 logo" /><h4 id="cms-connect-24"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect24">CMS Connect 24</a></h4>August 6-7, 2024 – Montreal, CanadaWe are delighted to present our first annual summer edition of our prestigious international conference dedicated to the global content management community. Join us this August in Montreal, Canada, for a vendor-neutral conference focused on CMS. Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">CMS Kickoff 25</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, so secure your tickets today.

Big Shift at Sitecore: Dave O'Flanagan Takes the Helm as Interim CEO

<hr /> This week, <a target="_blank" href="https://cmscritic.com/products/sitecore">Sitecore</a> – a leading digital experience platform (DXP) – welcomed <a target="_blank" href="https://www.linkedin.com/in/kathiecjohnson/">Kathie Johnson</a> to its leadership team as Chief Marketing Officer. Johnson assumes the new role at a pivotal time for Sitecore as the company rides a wave of growth and product innovation. In early October 2023, the company announced the launch of <a target="_blank" href="https://cmscritic.com/sitecores-accelerate-and-xm-cloud-plus-promise-brands-a-faster-path-to-cloud-transformation">XM Cloud Plus</a>, an extended digital experience solution that combines <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management</a>, AI-powered search, personalization, customer data management, and analytics. This followed the unveiling of XM Cloud, the industry's first fully-native cloud CMS solution, which quickly became the company's fastest-selling SaaS product with over 100 major brand adoptions. As the company looks to mine continued growth in key areas, marketing will be central to the strategy – which is where a strong CMO comes in. With over 25 years of experience building brands in the B2B technology sector, Johnson brings deep knowledge and insight from an industry perspective. This will undoubtedly benefit Sitecore as it looks to unlock the full potential of a composable, SaaS-based future."Kathie's track record as a marketing leader speaks for itself," said <a target="_blank" href="https://www.linkedin.com/in/tzikakis/">Steve Tzikakis</a>, CEO of Sitecore. "Her formidable background securing brand expansion and delivering incredible digital experiences will massively contribute to Sitecore's efforts to disrupt, accelerate and innovate digital experience delivery. Sitecore's compelling message offering SaaS-based, composable solutions will be greatly aided by this wonderful addition to our leadership. On behalf of Sitecore, we are thrilled to welcome Kathie to our team."Johnson will drive Sitecore's marketing efforts from the company's San Francisco headquarters. <h3>A marketing leader with proven industry experience</h3>Johnson's marketing chops are second to none, honed over decades of focus in the digital space. Most recently, she served as CMO for <a target="_blank" href="https://www.talkdesk.com/">Talkdesk</a>, a leading global contact center platform. During her tenure, Johnson led the firm's marketing organization through a transformative growth period, taking the company from #66 in the Forbes Cloud100 list in 2019 to #8 in 2022 and 2023. As Talldesk's first CMO, Kathie helped create and launch a vertical approach as part of the company's evolving marketing strategy. She also supported its expansion into EMEA, APAC, and Latin American countries while extending the product portfolio.Prior to her time at Talkdesk, Johnson spent almost four years at CRM giant <a target="_blank" href="https://cmscritic.com/products/salesforce">Salesforce</a> as Senior Vice president of Marketing. In this role, she was responsible for driving significant gains in revenue across the full marketing funnel for seven key industries, including Financial Services, Healthcare Life Sciences, Retail Consumer Goods, Manufacturing, Automotive &amp; Energy, Public Sector, Communications &amp; Media, and Travel, Transportation &amp; Hospitality – which were also comprised of 18 subverticals. Before leading industries for Salesforce, Johnson also served as VP of Marketing for Salesforce's Commerce Cloud."I am excited to join Sitecore because of its innovative technology that is a true game changer for CMOs and CDOs who seek to differentiate their companies through superior digital experiences," said Kathie Johnson, CMO of Sitecore. “Sitecore is a leader in its space and continues to innovate by prioritizing a roadmap focused on SaaS-based, cloud native tools built on composable architecture. I am thrilled to be part of Sitecore's journey and look forward to working with our customers, partners, and employees around the globe.”

Sitecore Names Kathie Johnson as CMO, Focuses on Growth in Composable and Commerce Offerings

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<hr /> <a target="_blank" href="https://cmscritic.com/products/sitecore">Sitecore</a>, a global leader in end-to-end digital experience software, recently unveiled some new offerings as part of its robust, cloud-based digital experience platform. The new solutions, <a target="_blank" href="https://www.sitecore.com/products/xm-cloud-plus">XM Cloud Plus</a> and <a target="_blank" href="https://www.sitecore.com/knowledge-center/digital-marketing-resources/introducing-sitecore-accelerate">Sitecore Accelerate</a>, are designed to help brands speed up and simplify their move to the cloud by making it easier than ever before to embark on the journey to SaaS and leverage solutions with robust enterprise capabilities.According to the company's press release, cloud-based solutions deliver faster integrations, regular technology updates with little downtime, and more engaging customer experiences. Yet, there remains a perception that switching is both complex and challenging. XM Cloud Plus and Sitecore Accelerate are specifically designed to help remove these obstacles by providing the knowledge, tools, and support needed to make it easier to migrate to Sitecore’s leading cloud-based composable offerings.Both solutions were announced at the company's Sitecore DX 2023 conference in Minneapolis. <h3>XM Cloud Plus builds on SaaS success</h3>In 2022, Sitecore launched its XM Cloud, the industry’s first fully-native cloud CMS solution – and it quickly became the company’s fastest-selling SaaS product with over 100 major brand adoptions. Today, Sitecore is expanding the capabilities of XM Cloud with the launch of XM Cloud Plus: an extended digital-experience solution that brings together content management, AI-powered search, personalization, customer data management, and analytics.XM Cloud Plus is designed to answer the needs of Sitecore XP customers who have enjoyed a powerful solution in a single product and are ready to make their transition to the cloud, and for brands that want to leverage a composable technology stack but use a proven product combination to simplify deployment and accelerate time to value.“XM Cloud marked a significant moment in Sitecore’s journey when we launched it a year ago," said <a target="_blank" href="https://www.linkedin.com/in/tzikakis/">Steve Tzikakis</a>, CEO of Sitecore. "Our first-to-market experience offering a cloud-based composable solution resulted in rapid adoption and was the culmination of three years of development with extensive customer input. Today, we expand the XM Cloud offering with XM Cloud Plus, bringing together a proven set of products that gives brands broader capabilities to offer an unrivaled customer experience, while simplifying and accelerating their move to the cloud, and delivering a powerful solution for the thousands of Sitecore XP customers that want additional enterprise capabilities.”Key features of <a target="_blank" href="https://www.sitecore.com/products/xm-cloud-plus">XM Cloud Plus</a> include:<ul><li>Content Creation and Management: User-friendly tools allow teams to efficiently produce, optimize, and deliver captivating content to the right audience at the right time.</li><li>AI-Powered Search and Content Recommendations: Includes dynamic personalization and targeting strategies, offering omnichannel personalization, intelligent search recommendations, and access to an extensive array of personalization development tools.</li><li>Omnichannel Content Center: Teams can now efficiently manage all digital customer touchpoints from a single, unified content repository that ensures brand consistency and streamlined workflows.</li><li>Seamless Integrations and Connectivity: XM Cloud Plus can be easily implemented within an existing tech stack to create connected, immersive customer experiences across all channels.</li><li>Intuitive Form Builder: Our drag-and-drop form builder for XM Cloud and XM Cloud Plus, provides customers with an easy way to add data capture forms to their pages and components.</li></ul><h3>Speeding brands to the cloud with Sitecore Accelerate</h3>Companies often retain on-premises solutions due to the perceived difficulty of moving to the cloud. To address this, Sitecore has launched Sitecore Accelerate, a dedicated program to guide Sitecore XM and Sitecore XP customers to either XM Cloud or XM Cloud Plus and XC customers to OrderCloud. Sitecore Accelerate gives teams the knowledge, resources, tools, and human support needed to unlock the full potential of a SaaS-based future.“We are at an inflection point where mature cloud technology is combining with AI computing to empower brands like never before,” added Tzikakis. “To leverage this opportunity, brands need guidance, reassurance and actual step-by-step, proven assistance from knowledgeable peers and partners to make their DXP stack operate to full capacity and capability.” By giving brands the support they need with Sitecore Accelerate, they can tap into the full power of Sitecore’s solutions simply and easily. It is such a critical moment for online experiences, and we want to be the partner brands turn to when they want to build a better proposition.”<h3>Generative AI comes to Sitecore's composable DXP</h3>At DX Minneapolis 2023, new Generative AI features were announced that enhance content creation, management, and delivery of digital experiences. “Sitecore introduced native machine learning features across our platform and composable DXP in 2019," said <a target="_blank" href="https://www.linkedin.com/in/daveof/">Dave O’Flanagan</a>, Chief Product Officer, Sitecore. "With our ongoing focus on R&amp;D, we are excited to bring the next level of AI to our customers. These additions accelerate the speed at which brands build content and experiences with Sitecore solutions, open new ways to empower marketing, and heighten the level of insight brands get from their data."With Accelerate, brand marketers can:<ul><li>Generate text and images in Content Hub One that are consistently on-brand to achieve a new level of hyper-personalization for customer-facing content</li><li>Author and edit brand content in Content Hub DAM (Digital Asset Management) to ensure it aligns with content models and brand consistency</li><li>Deploy advanced Search that understands user intent to answer queries faster</li><li>Leverage Visual Search from Content Hub to easily discover content and incorporate images into brand assets via similar image suggestions</li></ul>“This is only the first step to embed AI deep into our SaaS DXP so our customers can continue to build better experiences for their customers," O'Flanagan added. "We are actively working on new ways to improve marketer workflows through automatic improvements, and further down the line, AI will be able to optimize the digital experience with limited manual oversight.”Sitecore will begin rolling out its new AI capabilities in the coming weeks.

Sitecore's Accelerate and XM Cloud Plus Promise Brands a Faster Path to Cloud Transformation

<h4>Snapshot</h4><ul><li>Sitecore announced that it will continue to add artificial intelligence features across its products</li><li>This follows the recent launch of the company's AI-based Content Cloud</li><li>The DXP previously announced complete generative AI integration via ChatGPT and Azure Open AI</li></ul><hr /> Let's get to the core of it: <a target="_blank" href="https://cmscritic.com/products/sitecore">Sitecore</a> is going all-in on AI.The global, industry-leading DXP recently announced ongoing plans to infuse artificial intelligence features across its suite of content and commerce offerings.While the announcement was made at its<a target="_blank" href="https://www.sitecore.com/dx-events/sydney"> Sitecore DX 2023 </a>event in Sydney last week, the company has been blazing a trail across the AI/ML frontier for some time, having already embedded AI capabilities into its content cloud and personalization software.The event – which featured Sitecore CEO <a target="_blank" href="https://www.linkedin.com/in/tzikakis/">Steve Tzikakis</a> – aimed to demonstrate to brands and partners that they can quickly deploy new AI-powered digital content and commerce offerings, underpinned by machine learning software.<h3>Building on proven AI and personalization </h3>Generative AI might still be considered nascent, but Sitecore has been innovating with artificial intelligence for a number of years. In fact, in 2020, the <a target="_blank" href="https://www.sitecore.com/company/newsroom/press-releases/2020/10/sitecore-makes-ai-powered-auto-personalization-a-standard">company introduced</a> its Sitecore AI Auto Personalization as a standard feature of its DXP.“The future of marketing technology and brand experience will be AI-fuelled due to the sheer power of machine learning tools,” said Tzikakis.As AI continues to steamroll the market with undeniable hype, Sitecore has been doubling down on high-utility applications that benefit enterprise customers at scale, most recently with the launch of its AI-based Content Cloud. This complements its Automated Personalization platform, which enables brands to gain insights from previous website visitors. <h3>Adding ChatGPT to meet demand for generative AI</h3>Earlier this year, Sitecore conducted a survey of four hundred marketers in the US, revealing that generative AI is seen as a pivotal, game-changing advancement for brand marketers – specifically for those seeking rapid-fire personalization for delivering intuitive and engaging digital experiences to customers. In April, <a target="_blank" href="https://www.sitecore.com/company/newsroom/press-releases/2023/04/sitecore-introduces-openai-generative-ai-integration-functionality-to-its-fully-composable-software">Sitecore announced</a> that Open AI's <a target="_blank" href="https://chat.openai.com/">ChatGPT</a> functionality was now available across its array of fully composable software solutions. This integration, powered by <a target="_blank" href="https://azure.microsoft.com/en-us/products/ai-services/openai-service">Microsoft Azure OpenAI Service</a>, provides marketers the ability to integrate generative AI functionality into their Sitecore-powered marketing technology stack to supercharge efficiency, personalization, and content production at scale across Sitecore’s entire range of composable solutions.According to Tzikakis, generative AI developments are moving incredibly fast. “In fact, while 77% of US marketers feel their technology can handle AI demands, 45% are concerned by the significant costs they perceive will be required to maintain growth.”<h3>Leveraging composable and AI</h3>When it comes to differentiators in the AI spectrum, Sitecore’s unique, fully composable offering provides maximum flexibility to marketers. Users can essentially “build their own solution” by bringing their own AI to integrate via open APIs and configurable UIs. “Our generative AI offering has been created to integrate with our composable strategy,” Tzikakis said. “Businesses will need to move away from legacy software stacks, and infuse AI systems into composable software approaches that enable true flexibility and the ability to provide their customers with personalized and rich experiences.”Examples of this in action include the integration of ChatGPT into <a target="_blank" href="https://www.sitecore.com/products/xm-cloud">Sitecore XM Cloud CMS</a> to create near-instant translations, and leveraging ChatGPT to rephrase marketing copy created in Content Hub to better target specific segments and destination channels. Additionally, Sitecore customers can use Dall-E to generate image variants for omnichannel campaigns being managed across Sitecore's Content Cloud.While generative AI is accelerating at an unprecedented pace, Sitecore is using its composable posture to alleviate the concerns noted about the costs of harnessing AI.“Sitecore’s composable platform helps combat this fear by giving Sitecore customers the ability to leverage our unique, composable offering,” Tzikakis stated, "which allows brands to control when and how much spend they can invest depending on customer needs.”

Sitecore Plans to Expand AI Across its Content and Commerce Offerings

<a href="https://www.cmscritic.com/sitecore-updates-experience-platform-and-experience-commerce-releases-new-sitecore-content-hub/">Sitecore</a> is holding its popular <a href="https://www.sitecore.com/company/news-events/events/2022/11/ldn/symposium-takeaway-sessions-2022" target="_blank">Symposium Takeaway Sessions</a> in Europe as a follow-up to its <a href="https://symposium.sitecore.com/" target="_blank">Sitecore Symposium 2022</a> in Chicago – with a keen focus on the topic of composability.
The sessions look promising, as they include live networking, customer presentations, and lively discussions with Sitecore leadership. 
The digital experience platform (DXP) leader is welcoming back live audiences in three locations next month:
<ul>
<li><a href="https://www.sitecore.com/company/news-events/events/2022/11/ldn/symposium-takeaway-sessions-2022" target="_blank">November 3 – London, UK</a></li>
<li><a href="https://www.sitecore.com/company/news-events/events/2022/11/dk/symposium-takeaway-sessions-2022" target="_blank">November 15 – Copenhagen, Denmark</a></li>
<li>November 17 – Stockholm, Sweden</li>
</ul>
<h2>From the Sitecore DXP roadmap to customer success stories</h2>
While each of the Symposium Takeaway Sessions offers something unique (aside from the locale), each will feature a mix of Sitecore's thought leaders. The core presentations will be led by <a href="https://www.linkedin.com/in/jacqueline-baxter/" target="_blank">Jaqueline Baxter</a>, Senior Digital Strategist at Sitecore, who will provide practical key learnings, informative tips, and takeaways from Symposium 2022 – which will be held in Chicago from October 17-20.
The UK session will feature a presentation by <a href="https://www.linkedin.com/in/michael-tidmarsh-7b3871/" target="_blank">Michael Tidmarsh</a>, Olgilvy's Global CTO, as he shares the agency's experience with emerging technologies. He will touch on blockchain, NFTs, AR, and other "fringe" innovations that are making the transition to be business-ready – and the goldmine that awaits. 
In Copenhagen, attendees will have a chance to hear from LB Insurance about its use of composable architectures and automated DevOps with the Sitecore platform, allowing the firm to orchestrate and evolve business value and technology at different speeds to meet demands. 
Stockholm will feature a presentation by leading global agency <a href="https://www.cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen/">Valtech</a>, which is pioneering innovation in the composable space. 
<h2>About Sitecore</h2>
Sitecore delivers a digital experience platform that empowers the world's smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Leading companies, including American Express, ASOS, Kimberly-Clark, L'Oréal, and Volvo Cars, rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3311724-1&amp;h=2070543467&amp;u=https%3A%2F%2Fwww.sitecore.com%2F&amp;a=Sitecore.com" target="_blank">Sitecore.com</a>.

Sitecore Symposium Takeaway Sessions 2022 Coming to London, Copenhagen, Stockholm

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These days, if you're not beating the DXP drum of "composable" and "scalable," you might seem out of step with the direction of the market. That's been a challenge for traditionally monolithic platforms that have invested in a vision of completeness for enterprise customers, but still want to be perceived as flexible amidst a growing stack of services. 
In an effort to MACHify (more on that in a minute), <a href="https://www.sitecore.com/" target="_blank">Sitecore</a> is evolving its own monolithic legacy position by adapting its fully-integrated platform of solutions. At last week's <a href="https://symposium.sitecore.com/en/world-tour/London" target="_blank">Sitecore Symposium World Tour</a> in London, the company outlined a composable product portfolio, showcasing customers delivering digital experiences at scale with its own composable offerings. 
<h2>Driving DXP growth through strategic acquisitions</h2>
In case you missed the barrage of stories we covered, Sitecore has been making headlines since announcing its <a href="https://www.cmscritic.com/sitecore-embarks-on-1-2b-investment-plan-to-accelerate-growth/" target="_blank">$1.2 billion capital investment</a> last year – which, at the time, was unprecedented in the industry. 
As part of its growth plan, the company went on an acquisition spree. In just one year, it purchased four technologies that addressed key gaps in its DXP strategy: <a href="https://www.cmscritic.com/sitecore-acquires-ai-powered-search-platform-reflektion/" target="_blank">Reflektion</a>, an AI-powered digital search solution; <a href="https://www.cmscritic.com/sitecore-acquires-moosend-adds-ai-powered-email-marketing-automation/" target="_blank">Moosend</a>, an e-mail marketing automation, and campaign management platform; <a href="https://www.cmscritic.com/sitecore-acquires-boxever-and-four51/" target="_blank">Boxever</a>, a SaaS-based Customer Data Platform (CDP); and <a href="https://www.cmscritic.com/sitecore-acquires-boxever-and-four51/" target="_blank">Four51</a>, a digital commerce platform for e-Commerce B2B marketplace solutions. 
According to the company, these platforms are now fully integrated into Sitecore, achieving a significant milestone in delivering a complete, SaaS-based DXP.
<h2>MACH vs. monolith... or can we all just get along?</h2>
We've talked a lot about <a href="https://www.cmscritic.com/mach-alliance-releases-study-on-adoption-of-mach-technologies-by-tech-leaders-qa-with-sonja-keerl/">MACH</a>-based composable architectures and how they're being adopted at a wild pace, particularly as brands look to scale faster and faster. Following the seismic shift in digital transformation following the Covid-19 pandemic, many CMS and DXP companies doubled down on a composable market posture – and Sitecore was among the enterprise crop that announced its intentions to invest in a more composable DXP position.
Sitecore's product updates have been fundamental to expanding its advanced, SaaS-enabled capabilities, which do align with several principles of MACH architectures (which stands for Microservices, API-first, Cloud-native SaaS, and Headless). Sitecore says that its suite of capabilities will enable brands to provide real-time, personalized digital experiences across every touchpoint, from content to commerce – powered by the cloud. 
One of the key challenges for vendors in the MACH space is the ability to prove their "MACH centricity" under the tenants established by the <a href="https://www.cmscritic.com/mach-alliance-releases-study-on-adoption-of-mach-technologies-by-tech-leaders-qa-with-sonja-keerl/">MACH Alliance</a>. The industry organization has become a bellwether for all things MACH and established strict requirements for members that reinforce the underlying fundamentals of the movement – all in an effort to help companies invest in the most composable solutions on the market.  For platforms like Sitecore, this has become an opportunity to tout the benefits of its broader market offerings while future-proofing products like <a href="https://www.sitecore.com/blog/headless/what-is-mach-architecture" target="_blank">Sitecore OrderCloud as "MACH Certified."</a> 
"For brands to truly meet the moment, it has never been more crucial than it is now to adopt technology that offers choice, flexibility, and speed," said Dave O'Flanagan, Chief Product Officer at Sitecore. "Sitecore is committed to delivering a composable DXP that meets the continuously changing needs of brands – unifying content, experience, and commerce, enabling them to offer exceptional customer experiences while continuing to innovate for whatever demands are around the corner. Ambitious brands have outgrown the one-size-fits-all vendors, and they will not settle for piecemeal point solutions – they need a stack of best-in-class features that work in harmony together – and this is what Sitecore delivers."
Here are more details on the updates to Sitecore's product offerings, which all build on innovation via their acquisitions:
<h2>Sitecore OrderCloud</h2>
<a href="https://ordercloud.io/" target="_blank">Sitecore OrderCloud</a> is an API-first, headless cloud platform for B2B, B2C, and B2X. This capability comes from the Four51 acquisition, which originally designed the platform. The new updates expand OrderCloud's marketplace support capabilities with the release of new order routing flexibility, supplier empowerment, and pricing flexibility. And as mentioned, OrderCloud is powered by a MACH architecture, giving it greater flexibility within the Sitecore stack.  
In addition, OrderCloud released a new Inventory Records feature to provide management flexibility that enables manufacturers, distributors, and retailers with seamless operational and commerce capabilities.
"With Sitecore OrderCloud, we are excited about the possibilities of connecting our customers with products they need and want to play sports and have fun," said Jason McConnell, Director of Product at NBC Sports Next. "We picked Sitecore OrderCloud because we're impressed with its composable developer-first functionality, which should give us all the flexibility needed to seamlessly weave commerce into our existing technology platforms." 
<h3>Sitecore Send</h3>
<a href="https://www.sitecore.com/products/send" target="_blank">Sitecore Send</a> is an e-mail marketing automation tool that evolved from the Moosend acquisition. Sitecore's updates include six additional languages: Spanish, French, German, Greek, Japanese, and Portuguese. Sitecore also announced a new pricing plan with a 30-day free trial for the full range of Send's enterprise-level features.
<h3>Sitecore Discover</h3>
<a href="https://www.sitecore.com/products/discover" target="_blank">Sitecore Discover</a> is an AI-powered product search and merchandising solution that came with the acquisition of Reflektion. It helps understand and predict an individual shopper's purchase intent based on patterns, context, and needs – all of which help convert browsers into buyers.
The updates provide Sitecore Discover's Commerce Engagement Console (CEC) with a revamped appearance library and editor, providing a better user experience and more control over merchandising. It also improves its widgets with type filters and rule exports, adding more convenience for users.
<h3>Sitecore Personalize</h3>
<a href="https://www.sitecore.com/products/sitecore-personalize" target="_blank">Sitecore Personalize</a> is an AI-driven, cloud-native solution for delivering tailored experiences to every customer. The product stems from the acquisition of Boxever, a SaaS-based Customer Data Platform (CDP) that provides decisioning and experimentation capabilities.
As part of the update package, Sitecore Personalize has completed its integration with Sitecore Experience Manager, offering channel diagnostic testing and real-time personalization that complements Sitecore's market-leading CMS – and is all delivered in the cloud.
<h3>Expanded integrations for Salesforce and more</h3>
Sitecore also published several new connectors on its Sitecore Marketplace for several product integrations, including Salesforce Marketing Cloud, Responsys, and Klaviyo. The company also added new AI-powered product discovery capabilities to support a broad range of commerce-related use cases, including intelligent search, product listing pages, and product recommendations.
<h2>Ramping up the competition</h2>
Sitecore has been a consistent Leader on <a href="https://www.gartner.com/en/webinars/4005210/the-gartner-magic-quadrant-for-digital-experience-platforms" target="_blank">Gartner's Magic Quadrant for Digital Experience Platforms</a>. However, in the most recent 2022 assessment, the platform has fallen slightly behind its chief competitors, Acquia and Optimizely, while Adobe continues to maintain its dominance.  
<img style="max-width:800px" src="https://cmscritic.com/ms-content/uploads/2022/03/gartner-dxp-mq-2022-graphic.webp" alt="Gartner Magic Quadrant for DXPs graphic 2022" />
According to Gartner, the <a href="https://www.gartner.com/smarterwithgartner/gartner-keynote-the-future-of-business-is-composable" target="_blank">future of business is composable</a>, and Sitecore's journey towards composability and the cloud illustrates its commitment to the market. The analyst firm noted that Sitecore's efforts to convert its core applications into SaaS – and acquiring SaaS vendors with complementary capabilities in AI, CDP, and search, among others – is a strength. 
While the company may have slipped against its competitors, it certainly appears ready to do battle in the Composable Revolution. 
<h2>About Sitecore</h2>
Sitecore delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Leading companies including American Express, ASOS, Carnival Cruise Lines, Kimberly-Clark, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at <a href="https://www.sitecore.com/">Sitecore.com</a>.

Sitecore Announces Updates to Product Suite, Enhances Composable Features and Innovation from Acquisitions

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Sitecore’s epic <a href="https://www.cmscritic.com/sitecore-embarks-on-1-2b-investment-plan-to-accelerate-growth/" target="_blank">$1.2 billion growth plan</a> keeps bearing its fruits, this time with the addition of a new SaaS DXP. Sitecore yesterday <a href="https://www.sitecore.com/company/news-events/press-releases/2021/10/sitecore-announces-the-future-of-the-digital-experience-platform" target="_blank">announced</a> Sitecore Experience Manager Cloud – the first entirely cloud-native CMS offering the design flexibility, integration-friendliness, and authoring experience for business users to create and deliver personalized digital experiences. 
Sitecore’s new SaaS DXP, which is available for customers from today in most regions globally, is built on a composable architecture, so end users can buy best-of-breed products or an integrated platform that scales to support high volume content, visitor, and data processing needs. The composable approach enables brands to capitalize on Sitecore’s 1,200+ strong partner ecosystem, extensive developer network, and deep-rooted expertise in helping enterprise businesses manage and enhance the customer experience across all industries and regions.
The company also announced a range of new product updates that integrate recent acquisitions and the launch of a subscription-based learning resource. <a href="https://symposium.sitecore.com/" target="_blank">Sitecore Symposium</a>, the biggest annual Sitecore event, was full of announcements, including a range of new product updates that integrate recent acquisitions and the launch of a subscription-based learning resource, all accompanied by John Legend’s singing performance. 
Sitecore’s $1.2B investment last year has been the largest capital investment in the martech space. The investment spurred a series of acquisitions of <a href="https://www.cmscritic.com/sitecore-acquires-boxever-and-four51/" target="_blank">Boxever, Four51</a>, <a href="https://www.cmscritic.com/sitecore-acquires-moosend-adds-ai-powered-email-marketing-automation/" target="_blank">Moosend</a>, and, lastly, <a href="https://www.cmscritic.com/sitecore-acquires-ai-powered-search-platform-reflektion/" target="_blank">Reflektion</a>.
With the new SaaS DXP, customers can now configure and connect products through APIs as needed to gain faster time to value and have the ability to flex their creativity to create differentiation in the market faster than the competition. With microservices-based, cloud-native technology, the option to scale up or down and quickly change content across different channels is possible.
<blockquote>“Today’s announcement confirms our ambition to disrupt the market and help brands stay ahead with cutting-edge technology. Our recent acquisitions have been fundamental to building the most advanced composable platform available today, something we see as the future of DXP. Customer expectations are everchanging, so it is essential brands are empowered to work in real-time, adapting experiences to keep up with the demand. We’re supporting them with the technology to make this possible. By bringing our portfolio together in the cloud, brands can achieve this and enjoy a truly integrated, flexible, and scalable platform – delivering personalized experiences for their customers, whatever the channel.”
- Steve Tzikakis, Sitecore CEO</blockquote>
Below you can find a list of updates to Sitecore’s offering:
<h4>Sitecore Discover</h4>
Following the acquisition of Reflektion in September, <a href="https://www.sitecore.com/products/discover" target="_blank">Sitecore Discover</a> empowers commerce businesses by adding individualized search and merchandising capabilities. 
With 93% of all online experiences starting with search, this is an essential update empowering brands to offer end-to-end, personalized experiences using AI-powered technology that understands and predicts customer patterns, context, and needs.
With Site Discover, you can deliver a 1:1 shopping experience with tailored search results and recommendations driven by AI in real-time.
<h4>Sitecore Personalize</h4>
Sitecore yesterday announced its new SaaS Personalization Engine powered by technology from the company’s Boxever acquisition. Boxever, a SaaS-based Customer Data Platform (CDP) providing decisioning and experimentation, allows Sitecore to enhance customer intelligence with AI-driven personalization tools. Personalize allows brands to experiment and be agile to customers’ evolving digital behaviors. The AI-based technology empowers digital leaders to deliver next-level, real-time experiences, optimize their conversion funnels and engage customers with relevant content and offers.
<h4>Sitecore Health Cloud</h4>
Sitecore Health Cloud is an offering of Sitecore Experience Platform in Microsoft Azure that caters to the specific intricacies of the U.S. healthcare market. The technology, which is scheduled to be HIPAA ready in Spring 2022, will empower providers to offer engaging and personalized patient experiences using data, delivering great healthcare services in a secure and compliant manner.
<h4>Sitecore Learning</h4>
Sitecore also announced three new tiered learning subscriptions – Essentials, Professionals, and Advanced – to help more professionals across the industry become Sitecore certified. Created to meet the demand for education that matches the speed of Sitecore’s DXP updates and additions, the resource will enable users to learn about products from online courses and instructor-led tutorials. They will also allow professionals to learn about other Sitecore products, opening up possibilities to expand and enhance their capabilities and address the challenge of siloed teams. To find out more about Sitecore’s learning resource, visit: <a href="https://www.sitecore.com/knowledge-center/getting-started/training" target="_blank">learning.sitecore.com</a>
<h2>About Sitecore</h2>
Sitecore delivers a digital experience platform that empowers the world's smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Leading companies, including American Express, ASOS, Kimberly-Clark, L'Oréal, and Volvo Cars, rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at <a href="https://www.sitecore.com/" target="_blank">Sitecore.com</a>.

Sitecore Announces the Future of the Digital Experience Platform, Launching Industry’s First Enterprise SaaS Offering

In the battle for digital domination, search reigns supreme – and brands are stepping up their search game.According to a survey by SearchNode, 68% of eCommerce industry leaders are improving their search functionality in 2021 and expanding the lens of their magnifying glasses. That plays directly into today's news that digital experience platform provider <a target="_blank" href="https://www.sitecore.com/">Sitecore</a> is acquiring San Mateo-based <a target="_blank" href="https://reflektion.com/">Reflektion,</a> an AI-powered digital search solution that understands and predicts patterns, context, and needs – so brands can convert more shoppers into buyers.The addition of Reflektion's technology will enable Sitecore to better engage, educate, and empower shoppers to make purchase decisions faster – increasing buyer confidence, long-term revenue, and overall customer satisfaction and loyalty.The acquisition – a continuation of Sitecore’s epic <a target="_blank" href="https://www.cmscritic.com/sitecore-embarks-on-1-2b-investment-plan-to-accelerate-growth/">$1.2 billion growth plan</a> – will help marketers solve the information overload that is characteristic of traditional search solutions, which can impede a customer's ability to find and select the products they're looking for.When <a target="_blank" href="https://www.webfx.com/seo/statistics/#:~:text=When%20people%20go%20online%20to,search%20engine%20to%20guide%20them.">93% of all online experiences start with search</a>, it's fair to say that it's essential to the customer buying journey. Reflektion elevates the value of search by transforming it into a conversational, guided experience that provides more personal, accessible, and tailored answers for the customer. “Search is about more than just entering words into a box and hoping for the right results – it is the cornerstone of a digital experience," said <a target="_blank" href="https://www.linkedin.com/in/tzikakis/">Steve Tzikakis</a>, CEO, Sitecore. "With Reflektion, a brand can add various types of search including personalized search, preview search, conversational search, and voice search. This reduces customers’ effort and anxiety to find exactly what they need – with more convenience and speed – and leads to increased customer satisfaction with more conversions and revenue. Acquiring Reflektion reinforces Sitecore’s position as the leader in digital experience technologies that meets customers at the moment with more relevant, intuitive, and human experiences.”<h2>Elevating the E-commerce Experience with AI</h2>Reflektion brings an array of complementary commerce, AI, and personalization capabilities to Sitecore, which will further augment the DXP's acquisition of <a target="_blank" href="https://www.cmscritic.com/sitecore-acquires-boxever-and-four51/">Four51,</a> <a target="_blank" href="https://www.cmscritic.com/sitecore-acquires-boxever-and-four51/">Boxever</a>, and <a target="_blank" href="https://www.cmscritic.com/sitecore-acquires-moosend-adds-ai-powered-email-marketing-automation/">Moosend</a>. Together, this nexus of data and deep learning technologies will allow Sitecore to seamlessly deliver intelligent, personalized, real-time information across channels.Four51’s API-first, headless e-commerce solution enables organizations to quickly and easily deliver engaging shopping experiences, helping them improve customer satisfaction, loyalty, and advocacy. Four51’s feature set complements their existing B2C commerce capabilities while the Customer Data Platform (CDP) Boxever enhances customer intelligence with AI-driven personalization tools – making it easy to capture, unify and activate customer data and deliver personalized experiences at scale.With a robust stack powering their growth across data and digital commerce, search presents an ideal channel for connecting and expanding Sitecore's breadth of capabilities – and Reflektion delivers on that vision.“Since its inception eight years ago, Reflektion has become recognized for its unique approach to search-product discovery technology," said Amar Chokhawala, Founder and Chief Executive Officer at Reflektion. "Our technology uses AI to adjust each consumer’s digital experience, in the moment, based on diverse data from multiple channels. I am proud of the passionate team at Reflektion who has been successful in bringing our AI-first approach to many site-search deployments for large e-commerce and retailers’ websites. With Sitecore, the Reflektion team and customers will be able to continue to leverage the enhancement of digital experiences, leading to continued growth and results for all.”The acquisition is expected to close in September 2021.<h2>Ramping Up the Competition</h2>Sitecore fired a "shot heard 'round the DXP world" last January when it announced its ambitious $1.2 billion growth strategy – which brewed speculation amongst competitors and analysts alike.While the mature market player celebrated its fourth year in a row as a Leader on <a target="_blank" href="https://www.cmscritic.com/key-takeaways-from-gartners-2021-magic-quadrant-for-digital-experience-platforms/">Gartner’s Magic Quadrant for DXPs</a>, it fell slightly behind both Acquia and Episerver (now Optimizely). <img src="https://cmscritic.com/ms-content/uploads/2021/01/gartner-magic-quadrant-for-digital-experience-platforms-2021.png" alt="Gartner Magic Quadrant for Digital Experience Platforms-2021" /><a target="_blank" href="https://www.contentful.com/resources/forrester-wave-agile-cms-2021-report/">Forrester’s Q1 Wave Report for Agile CMSes</a> paints a similar picture. Since 2019, Sitecore has elevated its Strong Performer status, now straddling the fence of the Leaders circle with a wider market presence. But like the Gartner MQ, they are lagging behind Acquia and Optimizely.With the acquisition of Boxever, Four51, Moosend, and now Reflektion, Sitecore seems poised to pounce. As competition heats up at the highest level of the enterprise, CMS and DXP players are accelerating their investment in innovation – and buying up the missing pieces to their platform puzzle. With consumers relying more on AI-driven voice assistants like Siri and Alexa, the channel opportunities for search are expanding in dynamic ways. Sitecore's bid to stay top-of-mind and top-of-market will require more than acquisitions. But their stack is looking more like a vision – and that's what every platform is searching for.<h2>About Sitecore</h2>Sitecore delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Leading companies including American Express, ASOS, Kimberly-Clark, L’Oréal and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at <a target="_blank" href="https://www.sitecore.com/">Sitecore.com</a>.<h2>About Reflektion</h2>Reflektion’s Digital Commerce Experience Platform for eCommerce and Retail listens to the behaviors of each individual shopper, utilizes <a target="_blank" href="https://reflektion.com/glossary/artificial-intelligence-ai/">Artificial Intelligence</a> to calculate their preferences and intent, and then responds to every moment-to-moment interaction by displaying the most relevant content and products in real-time and across the digital touchpoints that matter most—including preview and site search, product recommendations, category and <a target="_blank" href="https://reflektion.com/glossary/landing-page/">landing pages</a>, and email.Leading retail brands such as Skechers, Ulta, Reeds, Petco, Ascena and RiteAid rely on Reflektion’s platform.Founded by pioneers in Artificial Intelligence and awarded both the Best eCommerce Solution and Best Overall Business Technology Solution by SIIA in 2019, Reflektion combines individual shopper insights, product intelligence, and <a target="_blank" href="https://reflektion.com/glossary/artificial-intelligence-ai/">AI</a> to create more relevant and impactful eCommerce experiences.

Sitecore Acquires AI-Powered Search Platform Reflektion

It would appear that the cows have come home: in a surprising move, Sitecore yesterday that it has entered into a definitive agreement to acquire <a href="https://moosend.com/">Moosend</a>, an e-mail marketing automation and campaign management platform used by a diverse set of customers. This includes leading brands such as Domino’s, Interpublic Group, and Sephora, among others. The acquisition is expected to close by the end of May. 
“Moosend perfectly complements Sitecore’s industry-leading core offering to create a personalization powerhouse for modern enterprises," said <a href="https://www.linkedin.com/in/tzikakis/" target="_blank">Steve Tzikakis</a>, the CEO of Sitecore. "Moosend’s state-of-the-art marketing automation and AI-powered customer engagement features will streamline Sitecore’s ability to engage, nurture, and convert customer relationships to deliver personalized experiences across every channel. The combined offering will make it easier for marketers to deploy and measure campaigns and automate workflows across the entire customer journey – a game-changer for <a href="https://www.bcg.com/publications/2020/responsible-marketing-with-first-party-data" target="_blank">the majority</a> of brands not yet set up for lifecycle marketing.” 
Acquisitions have become almost commonplace among the leaders in the CMS and DXP categories, particularly with solutions that expand a platform's capabilities around data. According to Sitecore, this move was driven by the ongoing shifts in data-driven personalization – and the risks and challenges posed by privacy. While data is essential to personalization, there are mounting concerns around privacy due to breaches caused by problematic data collection methods. This, along with other factors, have businesses questioning the value of personalization at scale. 
In fact, back in 2019, Gartner <a href="https://www.gartner.com/en/newsroom/press-releases/2019-12-02-gartner-predicts-80--of-marketers-will-abandon-person" target="_blank">predicted</a> that 80% of marketers would abandon personalization efforts by 2025 due to the increased complexity and a lack of consumer trust. It was a gloomy outlook for both marketers and technology vendors, but clearly on point in a world of scaling data privacy governance. 
Consumers are often unaware of how and when their data is being collected and where it is used. They’re also experiencing overload from increasingly cluttered inboxes and mobile notifications, causing them to ignore even the most carefully customized message. The resulting conundrum has left CMS and DXP platforms struggling with how to serve personalized experiences while meeting the consumer expectation of privacy and trust across multiple dimensions. 
“It’s a paradox of modern times," said Tzikakis. "Consumers expect brands to cater to them as unique individuals, providing a consistent experience everywhere and rewarding loyalty in deeper ways; at the same time, they want privacy first – more control over data, less confusion on how it’s used, and an end to creepy targeting and algorithmically garbled messaging that only a bot would love.” 
Recognizing the depth of the privacy problem, Sitecore aims to facilitate both the modern art and science of earning customer relationships through experiences – to make consenting to data-sharing an afterthought. If they can deliver on this vision, they may have a significant advantage in shaping the future of the industry.
The acquisition of Moosend is just the latest move in Sitecore’s ambitious $1.2 billion growth plan. In a highly publicized purchase less than two months ago, the DXP leader <a href="https://www.cmscritic.com/sitecore-acquires-boxever-and-four51/" target="_blank">acquired</a> two companies on the same day: Boxever, a SaaS-based Customer Data Platform (CDP) providing decisioning and experimentation, and Four51 – a digital commerce pioneer that powers custom, highly scalable e-commerce B2B marketplace solutions. With the addition of Moosend, it appears that Sitecore has amassed everything it needs to deliver a complete, end-to-end SaaS-based digital experience platform – and elevate their competitive posture. 
<h3>About Sitecore</h3>
Sitecore delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Leading companies including American Express, ASOS, Carnival Cruise Lines, Kimberly-Clark, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at <a href="https://www.sitecore.com/">Sitecore.com</a>.

Sitecore Acquires Moosend, Adds AI-Powered Email Marketing Automation

Another week, another big twist in the enterprise CMS and DXP battle for market dominance.
This time, it’s Sitecore making waves, proving there’s only one thing better than acquiring a strategic company – and that’s buying two at the same time.
Just weeks after unveiling a <a href="https://www.cmscritic.com/sitecore-embarks-on-1-2b-investment-plan-to-accelerate-growth/">$1.2 billion investment plan</a> to fund innovation and accelerate growth, Sitecore <a href="https://www.sitecore.com/company/news-events/press-releases/2021/03/sitecore-acquires-boxever-and-four51">announced</a> it has entered into definitive agreements to acquire <a href="https://www.boxever.com/">Boxever</a>, a SaaS-based Customer Data Platform (CDP) providing decisioning and experimentation, and <a href="https://four51.io/">Four51</a>, a digital commerce pioneer that powers custom, highly scalable e-commerce B2B marketplace solutions.
When Sitecore originally announced its daring yet elusive investment plan in mid-January, there was a great deal of speculation about their strategy. Very little was revealed about how the funds would be used, or if any acquisitions were on the horizon.
With this move, Sitecore has answered a big part of the market's questions – and positioned themselves to better compete at the top with the likes of <a href="https://www.cmscritic.com/acquia-digital-commerce-unifies-data-content-commerce-and-digital-merchandising/">Acquia</a>, <a href="https://www.cmscritic.com/episerver-to-acquire-optimizely-the-worlds-leading-experience-optimization-platform/">Optimizely</a> (formerly Episerver), and <a href="https://www.cmscritic.com/adobe-experience-cloud-adds-new-headless-cms-capabilities-updates-to-commerce-integration/">Adobe</a>.
<h3>Adding Customer Data Platform (CDP) capabilities</h3>
One of the gaps that every CMS and DXP is racing to address exists around customer data. As brands and organizations demand greater personalization to optimize value and loyalty throughout the buying cycle, customer data is fueling the experience management engine – and having a CDP strategy is no longer a luxury, but a necessity.
Boxever has been on a roll with its CDP offering. The platform provides a rich, 360-degree view of customers with advanced segmentation, real-time decisioning, and experimentation capabilities. The system acts as the “brain” within an organization’s marketing stack, rendering every customer interaction more relevant and engaging.
With Boxever’s multi-dimensional capabilities, Sitecore will be able to enhance customer intelligence with AI-driven personalization tools, making it easy to capture, unify and activate customer data and deliver personalized experiences at scale.
<h3>Elevating headless e-commerce</h3>
As the Covid-19 pandemic accelerated digital transformation, brands discovered <a href="https://www.historyofheadlesscommerce.com/">headless commerce</a> – and leaned on its extensible framework to rapidly power their omnichannel strategies.
Four51’s API-first, headless e-commerce solution enables organizations to quickly and easily deliver engaging shopping experiences, helping them improve customer satisfaction, loyalty, and advocacy.
According to Sitecore, Four51’s feature set will complement their existing B2C commerce capabilities, enabling them to define the digital experience market in new ways. Additionally, the combined offering will require less upfront investment, with a horizon of continuous innovation and a dramatically shorter time to value.
<h3>Competing in a growing field of Digital Experience Platforms</h3>
For Sitecore, the pandemic has highlighted the need for a flexible and modern Digital Experience Platform (DXP) to provide organizations with both agility and intelligence to keep pace with changing demands.
While CMS platforms have begun to migrate their capabilities to meet the definition of a DXP, the goalposts continue to move – driven by rapidly accelerating innovation and consolidation.
Like its competitors, Sitecore recognizes the gaps and is making bold moves to shore them up. By integrating Boxever and Four51 with their proven suite of capabilities, Sitecore will be positioned to deliver a true content-to-commerce, SaaS-based DXP.
The resulting solution would enable businesses to deliver real-time, personalized digital experiences across every touchpoint, including the full buying cycle from order fulfillment to service beyond the sale. Technical organizations will also get an open stack built for modern architectures, with applications that are more intelligent, agile and always up-to-date.
<h3>Buyer’s remorse?</h3>
In their announcement, Sitecore acknowledged the skepticism surrounding the recent trend of acquisitions and consolidations in the marketing technology sector.
Still, the CDP train seems unstoppable. Gartner has <a href="https://www.gartner.com/en/documents/3983209/market-guide-for-customer-data-platforms">predicted</a> that “70% of independent CDP vendors will be acquired by larger marketing technology vendors or will diversify through M&amp;A of their own to enter adjacent categories such as personalization, multichannel marketing, consent management, and/or MDM for customer data.”
But is all this activity paying off? Unfortunately, the data suggests that most of these strategic acquisitions have left customers feeling disappointed with the feature sets, particularly around personalization.
In fact, Gartner has further <a href="https://www.gartner.com/en/newsroom/press-releases/2019-12-02-gartner-predicts-80--of-marketers-will-abandon-person">predicted</a> that 80% of marketers who have invested in personalization will abandon their efforts due to the lack of ROI and distrust from consumers due to growing privacy issues. <a href="https://www.cnbc.com/2021/03/03/google-says-it-wont-track-you-directly-in-the-future-as-it-phases-out-cookies.html">Google’s recent news</a> that it will phase out browser cookies for ads is the latest sign that the data privacy landscape is changing rapidly, and the impact on personalization will continue to evolve.
<h3>Consistent positioning from Gartner and Forrester</h3>
With the acquisition of Boxever and Four51, Sitecore is hoping to do more than just stay in the game – they clearly want to uplevel it. Perhaps these two pieces to the puzzle will prove highly advantageous to their near and long-term goals by offering a SaaS-based, API-first Digital Experience Platform that expands the breadth of their data and commerce capabilities.
<figure class="kg-card kg-image-card"><img style="max-width:600px" src="https://cmscritic.com/ms-content/uploads/2021/01/gartner-magic-quadrant-for-digital-experience-platforms-2021.png" alt="Gartner Magic Quadrant for Digital Experience Platforms-2021" /></figure>
Recently, both Gartner and Forrester issued their 2021 reports for enterprise DXP and CMS. While Sitecore celebrated its fourth year in a row as a Leader on <a href="https://www.cmscritic.com/key-takeaways-from-gartners-2021-magic-quadrant-for-digital-experience-platforms/">Gartner’s Magic Quadrant for DXPs</a>, it fell slightly behind both Acquia and Episerver (now Optimizely).
<a href="https://www.contentful.com/resources/forrester-wave-agile-cms-2021-report/">Forrester’s Q1 Wave Report for Agile CMSes</a> paints a similar picture. Since 2019, Sitecore has elevated its Strong Performer status, now straddling the fence of the Leaders circle with a wider market presence. But like the Gartner MQ, they are lagging behind Acquia and Optimizely – with Adobe maintaining its clear dominance in the category.
<h3>The impact of the CDP revolution</h3>
The recent announcement from Sitecore codified one thing: that CMS and DXP platforms are feverishly racing to add CDP to their core offerings.
According to <a href="https://learn.segment.com/customer-data-platform-report-2021/">Segment’s industry report</a> released last month, 73% of companies reported that a CDP will be critical to their customer experience, and integrating that capability can enhance the value of a content management or digital experience platform.
As a side note, <a href="https://www.cmscritic.com/twilio-acquires-segment-for-3-2b-adds-market-leading-cdp-for-building-data-driven-apps/">Segment was acquired by Twilio</a> in November 2020 for $3.2 billion. This move further demonstrates that CDPs are broadly viewed as a strategic acquisition for a multitude of technology platforms – particularly in a COVID-19 world where organizations require more access to data-driven tools to grow and compete.
The explosive growth in this category is made abundantly clear in the graph below:
<img style="max-width:700px" src="https://cmscritic.com/ms-content/uploads/2021/03/segment-cdp-report-data-1024x695.png" alt="Segment cdp report data" />
<h3>What’s next for Sitecore?</h3>
They say timing is everything. When Sitecore announced their ambitious investment plan, it was just the latest in a high-intensity cycle of headlines from across the martech stack – and may have been perceived as a response to other newsworthy activities.
Unlike their rivals, the lack of clarity around their $1.2 billion investment stirred questions about their market goals, compounded by growing competitive friction and setbacks. But behind the scenes, they clearly had their sights set on key acquisitions that would accelerate their growth and address the aforementioned gaps in their strategy.
With the integration of Boxever and Four51, Sitecore can now deliver what the market needs: industry-leading content and customer data management, omnichannel delivery, headless commerce, testing, journey optimization, and more. With these capabilities in their toolkit, they are better positioned to compete at the top of the market.
The acquisitions are expected to close before the end of March 2021, and financial terms are not being disclosed. Upon completion, the CEOs of both Boxever and Four51 will take on leadership roles – and Sitecore expects to invest and expand in both Boxever's Dublin, Ireland and Four51’s Minneapolis, Minnesota locations.
Now, which marketing technology vendor is bold enough to score a hat trick... and buy three companies at once?
<h3>About Sitecore</h3>
Sitecore delivers a digital experience platform (DXP) that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Leading companies including American Express, ASOS, Carnival Cruise Lines, Kimberly-Clark, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at <a href="https://www.sitecore.com/">Sitecore.com</a>.

Sitecore Acquires Boxever and Four51

Image of hand tapping on a mobile phone with Sitecore, Boxever, and Four51 logos on the front

The last year has seen a number of jaw-dropping moves by CMS and DXP vendors, from strategic acquisitions to major expansions. Yesterday, <a href="https://www.sitecore.com/">Sitecore</a> elevated the noise to a whole new level with the largest martech investment deal ever.
The digital experience platform provider <a href="https://www.sitecore.com/company/news-events/press-releases/2021/01/sitecore-embarks-on-1_2b-investment-plan-to-accelerate-growth">announced</a> that it received backing on $1.2 billion in capital investment – just five months after <a href="https://www.cmscritic.com/sitecore-names-steve-tzikakis-as-chief-executive-officer/">Steve Tzikakis</a> took the reins as CEO.
While the announcement was relatively soft on specifics, Sitecore did say that the investment would be focused on accelerating product innovation, doubling their go-to-market presence, expanding their team, growing their global footprint, and launching a brand campaign.
One thing we do know is that Sitecore appears to be well-positioned for growth, achieving record revenues over the last three quarters. Much of this can be attributed to accelerated demand for digital transformation due to the pandemic. According to <a href="https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/how-covid-19-has-pushed-companies-over-the-technology-tipping-point-and-transformed-business-forever">McKinsey</a>, the industry jumped years ahead in consumer and business adoption of digital in just a matter of weeks. This has created numerous opportunities in the eCommerce, web, mobile, and digital experience categories.
“An investment of this magnitude in our industry is unprecedented,” said Steve Tzikakis, Sitecore's CEO. “As companies and consumers search for more seamless ways to communicate, coordinate, and collaborate during this momentous period, Sitecore’s investment will supercharge product innovation in order to better enable deeper and more engaging experiences across the entire customer journey.”
There's no question that Covid-19 forced businesses to shift their focus to digital. Sitecore has already been very agile in responding to these unprecedented market shifts, investing heavily in the transformation of their products and services. Less than 6 months ago, Sitecore pushed a <a href="https://www.cmscritic.com/sitecore-updates-experience-platform-and-experience-commerce-releases-new-sitecore-content-hub/">major release to its flagship products</a> – Sitecore Experience Platform (XP) 10 and Sitecore Experience Commerce (XC) 10 – with the main goal of bringing marketing and IT teams together and allowing them to work more efficiently.
“Global Markets today are undergoing monumental shifts, and the need for digital experiences that fabricate and define Human Connections are becoming more important,” <a href="https://www.linkedin.com/posts/tzikakis_today-is-a-very-special-day-on-my-journey-activity-6706590350095523840-ndmi">said</a> Tzikakis, when he joined Sitecore. “Our customers and partners can expect to see us accelerate our global expansion plans and innovation of more market-leading cloud and SaaS solutions, while further increasing our customer-centric DNA.”
With Tzikakis at the helm, Sitecore has focused its strategy on expanding global reach and elevating brand awareness. This $1.2 billion investment is a testament to their growing momentum, as well as their confidence around market demand for their products and services. With increasing competition up and down the stack, this news is a clear signal that we can expect more innovation from the DXP leader in the months and years to come.
<h3 id="about-sitecore">About Sitecore</h3>
Sitecore delivers a digital experience platform (DXP) that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Leading companies including American Express, ASOS, Carnival Cruise Lines, Kimberly-Clark, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at <a href="https://www.sitecore.com/">Sitecore.com</a>.

Sitecore Announces $1.2B Investment to Accelerate Growth

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