Articles

W3C Article

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/amit-aggarwal">Amit Aggarwal </a>is the founder and principal consultant at <a target="_blank" rel="noopener noreferrer" href="https://accessibilitypartners.ca/">Accessibility Partners Canada,</a> and a CMS Critic contributor. <hr /> In today’s digital world, accessibility isn't just a legal requirement – it’s a vital part of creating an inclusive online experience. Selecting the right content management system that aligns with the <a target="_blank" rel="noopener noreferrer" href="https://www.w3.org/TR/WCAG21/">Web Content Accessibility Guidelines (WCAG)</a> is a key step toward achieving this goal. A well-chosen CMS makes accessibility an integrated feature rather than something added later.However, choosing the best CMS can be a complex process, especially when balancing functionality, design flexibility, and compliance. That’s why many organizations work with experienced<a target="_blank" rel="noopener noreferrer" href="https://accessibilityinnovations.com/website-accessibility-consultant/"> web accessibility consultants</a> to ensure their CMS selection supports accessibility from the start, saving time and resources while making their website inclusive for all users.In this guide, we’ll explore the key factors to consider when selecting a WCAG-compliant CMS so you can confidently choose the best system for your website.<h3 id="understanding-wcag-compliance">Understanding WCAG Compliance</h3>WCAG compliance refers to following a set of guidelines developed by the <a target="_blank" rel="noopener noreferrer" href="https://www.w3.org/">World Wide Web Consortium (W3C).</a> These guidelines outline best practices for creating web content that is accessible to people with disabilities, including those with vision, hearing, cognitive, and mobility impairments.The WCAG standards are organized around four key principles (sometimes referred to as <a target="_blank" rel="noopener noreferrer" href="https://accessibility.umich.edu/basics/concepts-principles/pour">POUR</a>), and your choice of CMS can play a critical role in meeting these principles effectively:<ul><li>Perceivable: Information and user interface components must be presented intelligibly.</li><li>Operable: User interface components and navigation must be accessible by all users.</li><li>Understandable: Information and operation of the user interface must be clear and concise.</li><li>Robust: Content must be robust enough to be interpreted reliably by various user agents, including assistive technologies.</li></ul><h3 id="key-factors-to-consider-when-choosing-a-wcag-compliant-cms">Key Factors to Consider When Choosing a WCAG-Compliant CMS</h3> 1. Built-In Accessibility FeaturesA WCAG-compliant CMS should come with built-in accessibility features, reducing the burden of manual adjustments. These features often include (but are not limited to):<ul><li>Semantic HTML structure</li><li>ARIA landmarks</li><li>Keyboard navigability</li><li>Screen reader compatibility</li><li>Accessible forms and multimedia</li><li>Color contrast options</li></ul>Check to ensure whether the CMS actively supports WCAG standards and whether its core architecture is designed with accessibility in mind. Some platforms offer integrations with accessibility tools that address some of these requirements, but it's important to understand the interoperability of these products when delivering a compliant solution.  2. Customizability Without Breaking ComplianceA CMS should allow customization without breaking accessibility standards. While templates and plugins can enhance functionality, they can also introduce accessibility barriers if not built correctly. Choose a system that enables developers to integrate accessibility features directly into custom designs and templates without significant rework. 3. Accessibility Auditing and ToolsSome CMS platforms offer built-in <a target="_blank" rel="noopener noreferrer" href="https://accessibilityinnovations.com/website-accessibility-testing-services/">accessibility testing</a> and auditing tools. These tools allow developers and content managers to assess whether their content meets WCAG guidelines before publishing. Having such tools within the CMS can save time and ensure ongoing compliance. 4. Responsive Design CapabilitiesWCAG compliance also requires responsive design to accommodate various devices and screen sizes. Ensure your CMS supports responsive design principles and allows for adaptive adjustments without compromising accessibility. 5. Ongoing Accessibility SupportWeb accessibility is not a one-time task—it’s an ongoing commitment. Choose a CMS vendor that offers continuous updates and accessibility support. Accessibility standards evolve, and your CMS should adapt accordingly.<h3 id="tips-to-ensure-wcag-compliance-after-choosing-a-cms">Tips to Ensure WCAG Compliance After Choosing a CMS</h3>Selecting the right CMS is just the first step. Implementing and maintaining accessibility is a continuous process. Here’s a simple roadmap:<ul><li>Work with experts: Collaborate with web accessibility consultants with a proven track record to audit your current site and guide your CMS selection.</li><li>Choose accessibility-ready themes and templates: If you're working with a theme, make sure that it already meets WCAG standards and test it thoroughly to validate.</li><li>Train your content creators: Ensure your team understands accessibility best practices for creating inclusive content. Provide them with access to ongoing learning resources.</li><li>Test regularly: Use automated accessibility tools and manual testing to ensure ongoing compliance.</li><li>Stay up to date: WCAG standards evolve; your CMS and processes should adapt accordingly.</li></ul><h3 id="benefits-of-a-wcag-compliant-cms">Benefits of a WCAG-Compliant CMS</h3>Choosing the right CMS and maintaining accessibility offers significant benefits:<ul><li>Legal compliance: Avoid lawsuits and penalties related to accessibility laws.</li><li>Wider audience reach: Make your website usable for all visitors, including those with disabilities.</li><li>Improved SEO: Accessibility features often enhance search engine optimization.</li><li>Better user experience: Accessibility improvements benefit all users, not just those with disabilities.</li></ul><h3 id="final-thoughts">Final Thoughts</h3>Picking a WCAG-compliant CMS is a strategic investment in accessibility, user experience, and legal compliance. By focusing on features such as built-in accessibility tools, responsive design capabilities, and ongoing support, businesses can create inclusive digital environments that serve everyone.Early collaboration with web accessibility consultants can guide the CMS selection process and ensure that accessibility is embedded from the ground up. This not only benefits users with disabilities but also improves the overall quality and reach of your website. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.61%" src="https://cmscritic.com/ms-content/uploads/2025/08/storyblok-joyconf-2025-logo.jpg" /><h4 id="storyblok-joyconf-2025"><a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Storyblok JoyConf 2025</a></h4>November 4, 2025 – New York, NY November 6, 2025 – Los Angeles, CAJoin us at JoyConf 2025, where the future of content meets the people shaping it. 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How to Pick a WCAG-Compliant Content Management System for Your Website

amit-aggarwal

By Janus Boye, <a href="https://boye-co.com">Boye &amp; Co</a>
There’s a million different ways to select a new content management system and having been a part of the marketplace for the past two decades, I thought I had almost seen them all.
Still, the recent CMS selection as a part of the <a href="https://w3.org">World Wide Web Consortium</a> (W3C) redesign project was a different one. A project done out in the open, with a controversial tool selection and an emphasis on accessibility.
Given the public profile of the W3C, this naturally led to increased attention among agencies, analysts, vendors and other industry pundits alike.
<a href="https://craftcms.com/">Craft CMS</a> came out the winner, but let’s take a step-by-step look at what happened and see what others might be able to use in their own selection processes.
<h2 id="finding-a-modern-and-accessible-cms-starts-by-getting-some-help">Finding a modern and accessible CMS starts by getting some help</h2>
A good place to start to get an overview of this process is the <a href="https://www.w3.org/2019/11/website-redesign-rfp.html">W3C website redesign phase 1 RFP</a>. This was issued back in November 2019 and as you see, W3C asked for help with more than selecting a CMS. To quote from the project summary
<blockquote>“W3C is looking to incrementally redesign its Website and revise the information architecture”</blockquote>
As the customer, W3C asked for cost estimates on services like design, SEO, development and consulting on things like migration strategy. Objectives included:
<ul>
<li>Solidify brand authority, consistent design, uniform appearance</li>
<li>Create an engaging and easy to navigate experience</li>
<li>Increase engagement</li>
<li>Create a long-lasting partnership with a web design agency to continue to work with us as our needs and organization evolve</li>
</ul>
The specific requirements included this bullet with three sub bullets:

<ul>
<li>Provide advice on a modern replacement for the custom CMS used for the current site
<ul>
<li>We need a CMS that is long-lived and easy to maintain, because we run our systems for decades.</li>
<li>Full change histories identifying who made each change.</li>
<li>The CMS may need to enable collaborative editing</li>
</ul>
</li>
</ul>

Finally, the RFP also included this sentence on budget:
<blockquote>“The average cost estimate of $200,000 is based on figures given by people who are in the ecosystem. We would like vendors to propose what they recommend even if it exceeds $200,000.”</blockquote>
Several agencies responded during December, including UK-based <a href="https://www.studio24.net/">Studio 24</a>.
Studio 24 which was awarded the contract in early February. Although slightly delayed by a few weeks, given the holidays, that’s not a much longer response time than many other projects.
If you look at the project tweets from W3C, you can see a more detailed timeline for selection
<figure class="kg-card kg-embed-card">
<blockquote>
Our W3C Website redesign RFP has now concluded. 
We awarded the project to <a href="https://twitter.com/studio24?ref_src=twsrc%5Etfw">@studio24</a> who we are very much looking forward to working with. 
Thanks to the 31 other bidders for the excellent quality of their proposals.<a href="https://t.co/RCtmGY6VBn">https://t.co/RCtmGY6VBn</a>
— W3C (@w3c) <a href="https://twitter.com/w3c/status/1225796276555567105?ref_src=twsrc%5Etfw">February 7, 2020</a></blockquote>
</figure>
You might also want to see the <a href="https://lists.w3.org/Archives/Public/public-website-redesign/2019Dec/att-0024/W3C_Website_redesign_RFP_Proposal_Studio_24.pdf">winning proposal from Studio 24</a> (PDF)
My take:
Nothing out of the ordinary in the opening. A high-profile customer. A reasonable budget to relaunch a notable website. The project pretty much looks like any other website redesign including a new CMS to power the website. Also worth mentioning, that a customer showing an ability to make decisions at the beginning is a good starting point.
<h2 id="cms-strategy-to-inform-the-selection">CMS strategy to inform the selection</h2>
The project kicked off in mid-March and following user group research and design discussions, then moved onto CMS strategy and requirements in May.
This led to the creation of a comprehensive <a href="https://w3c.studio24.net/docs/cms-strategy-and-requirements/">CMS strategy and requirements document</a>. This covers technical requirements, accessibility, content editing, forms, search and much more. 
There’s also a section on licensing models. To quote:
<blockquote>“W3C has a strong preference for an open-source license for the CMS platform.”</blockquote>
And later in the same chapter:
<blockquote>“We will consider commercial software that fits the requirements for W3C.”</blockquote>
The document also outlines questions to be answered for each potential system as well as a section on headless CMS and static site generators.
My take:
While there’s no set formula for how a CMS strategy should look like and any rules on required chapters, I found the work done here comprehensive and understandable, also by non CMS experts.
From the perspective of an analyst or customer, I would also consider the importance of the ecosystem around the system and the quality of the documentation. Depending on who you ask, some might also consider a look at company/community vision and roadmap. Are they aligned with what you want to achieve?
<h2 id="narrowing-down-the-shortlist">Narrowing down the shortlist</h2>
As the project moved forward, the time also came to narrow down the list of potential systems.
Given the public nature of the project, you can read more in this document: <a href="https://w3c.studio24.net/docs/w3c-cms-selection-process-update/">W3C CMS platform selection - full status update</a>. To quote from the chapter on shortlisting:
<blockquote>“We then looked at a series of CMSes from a high level. We looked at their marketing material to understand their philosophy and their main features; got a sense of the level of activity of their development team and community; scanned their user and developer documentation.
Based on this first review, we for example excluded all static site builders (e.g. Gatsby, Jekyll). Jekyll and Gatsby can have performance issues when building large sites, which we would rather avoid. Others such as Hugo are built on technology we are not familiar with in the studio.”</blockquote>
This led to a shortlist of three candidates, all based on the PHP technology stack familiar to the W3C:
<ul>
<li>Craft CMS</li>
<li>Statamic</li>
<li><a href="https://www.boye-co.com/vendors/wordpress">WordPress</a></li>
</ul>
Later in the document, there’s strengths and weaknesses with each of the three finalists. To me they looked balanced, but I in particular noticed this sentence on WordPress:
<blockquote>“Because we have a lot of experience with WordPress, we are also very much aware of its limitations in the context of a project of this size and longevity.”</blockquote>
My take:
This is a phase of the project, which can be either extremely difficult without outside help or left to random circumstances. Working with an agency with real implementation experiences like Studio 24 provides valuable insights to finding the right system.
It’s refreshing to read how marketing material provides a starting point for understanding the systems. In other processes, industry analysts like Forrester, Gartner or Real Story Group are also pulled in to provide insights to making the technology decision. Either via their reports or through their analyst services.
According to Simon Jones, the Gartner Magic Quadrant was reviewed as a part of the process, although this wasn’t noted in the project documentation.
As a part of our conversation for this article, Simon also mentioned that the PHP technology stack was a big decider on limiting CMS choice. Using the tech stack to narrow down the list is quite common.
<h2 id="not-selecting-wordpress">Not selecting WordPress</h2>
Judging from the outside, it looks like the most controversial part of the process was removing WordPress from the final three.
In the <a href="https://w3c.studio24.net/docs/w3c-cms-selection-process-update/#the-review-process">CMS selection review process</a>, Studio 24 wrote this about the process they used to test the finalists:
<blockquote>“This is how we tested Craft and Statamic (we didn’t submit WordPress to that test as we already have extensive experience working with it).”</blockquote>
And later in the document this quote:
<blockquote>“We have already rejected the use of Gutenberg in the context of this project due to accessibility issues.”</blockquote>
A few weeks later in the <a href="https://w3c.studio24.net/updates/weeknotes-11-sept/">CMS selection project weeknotes from 11 Sept</a>, there’s this sentence:
<blockquote>“We have shortlisted two CMS platforms at present.”</blockquote>
In other words: WordPress was out.
This created quite some debate in the community. Let’s look at the timeline:
<ul>
<li>24 September: WordPress Tavern - <a href="https://wptavern.com/w3c-drops-wordpress-from-consideration-for-redesign-narrows-cms-shortlist-to-statamic-and-craft">W3C Drops WordPress from Consideration for Redesign, Narrows CMS Shortlist to Statamic and Craft</a></li>
<li>25 September: Web consultant focusing on standards and accessibility Adrian Roselli expanded a Twitter thread to this post:  <a href="https://adrianroselli.com/2020/09/gutenberg-accessibility-costs-wordpress-the-w3c-work.html">Gutenberg Accessibility Costs WordPress the W3C Work</a></li>
<li>26 September: Member of the WordPress Accessibility Team Amanda Rush - <a href="https://www.customerservant.com/w3c-is-prioritizing-accessibility-over-its-open-source-licensing-preferences-why-is-that-a-bad-thing-again/">“W3C Is Prioritizing Accessibility Over Its Open Source Licensing Preferences”. Why is that a bad thing again?</a></li>
<li>27 September: Accessibility consultant and WordPress contributor Joe Dolson was cited in the WordPress Tavern article and published this piece as a response: <a href="https://www.joedolson.com/2020/09/the-w3c-drops-wordpress-from-consideration/">The W3C Drops WordPress from Consideration</a>.</li>
<li>29 September: WordPress Tavern with this update - <a href="https://wptavern.com/w3c-selects-craft-cms-for-redesign-project">W3C Selects Craft CMS for Redesign Project</a></li>
</ul>
Simon Jones from Studio 24 also responded with <a href="https://w3c.studio24.net/updates/on-not-choosing-wordpress/">a separate update on not choosing WordPress</a>. This post includes chapters on the challenges of Gutenberg. Specifically, the issue with Gutenberg for agencies that create bespoke websites is the development process. To quote Marie Manandise from Studio 24:
<blockquote>“It is very difficult to create custom blocks and make it profitable. And that is due to the necessity of using React for making any changes, including simple ("front-end") changes to the markup rendered by Gutenberg.”</blockquote>
In the post, Simon also addressed the topic of licensing and the different types of open source.
This tweet also sums up the issues around front-end complexity or “Reactification of frontend development.”
<figure class="kg-card kg-embed-card">
<blockquote>
"The use of React complicates frontend build. We have very talented frontend developers, however, they are not React experts - nor should they need to be. I believe frontend should be built as standards-compliant HTML/CSS with JavaScript used to enrich functionality" <a href="https://twitter.com/simonrjones?ref_src=twsrc%5Etfw">@simonrjones</a>
— Ben Furfie (@frontendben) <a href="https://twitter.com/frontendben/status/1310137650955911168?ref_src=twsrc%5Etfw">September 27, 2020</a></blockquote>
</figure>
My take:
It’s far from unusual for vendors or even champions of open source projects to respond negatively to not making the final cut. As a customer it’s good to be prepared for this and the tactics tend to come in different shapes and sizes.
In the case of a very public project done out in the open, it’s no surprise that the discussion made it to Twitter, <a href="https://news.ycombinator.com/item?id=24596769">Hacker News with 100s of comments</a>, and other websites. Simon from Studio 24 spent quite a bit of time responding to different questions and comments.
To quote Simon Jones:
<blockquote>“it's not easy working in the open but it's a really good thing to do.”</blockquote>
Finally, it is worth noting that while the WordPress community came out loud, the Drupal community responded much more understandingly and with positive feedback, even though they were also not on the final shortlist.
<h2 id="the-importance-of-accessibility">The importance of accessibility</h2>
As is now clear, accessibility became a major theme in this selection process. Still, accessibility was not more of a decisive a factor as the development process for example.
According to Studio 24:
<blockquote>“The reason we had to spend so much time looking into accessibility is because information about the level of accessibility of software is very hard to come by. CMS developers themselves are often not in a good position to give that information. It requires a lot of time and niche expertise to make that assessment. And also because none of the CMSes out there fit the bill, we had to be creative in coming up with a solution to meet the accessibility requirement.”</blockquote>
There’s now also an <a href="https://www.w3.org/WAI/atag/report-tool/">ATAG Report Tool</a>, which was released in June. The tool helps evaluators report on the accessibility of authoring tools and guides you through the Authoring Tool Accessibility Guidelines (ATAG) requirements.
The Web Accessibility Initiative (a working group in W3C) are trying to use this tool to help create a list of accessible authoring tools (e.g. CMSs). This list doesn't exist yet since they don't have enough data.
In a recent talk on <a href="https://talks.hiddedevries.nl/2AxSl2/advancing-authoring-tool-accessibility">advancing authoring tool accessibility</a> by Hidde de Vries he looks at how better “authoring tools” can improve accessibility (for content editors and for web users), and share some of the new resources that the W3C’s Web Accessibility Initiative (WAI) is working on.
My take:
These days, it’s far from unusual for accessibility to be a topic when it comes to website design, also due to government regulations. Still, it’s quite rare that editor accessibility is such a decisive factor in selecting which platform to choose.
When we covered this case study in our recent <a href="https://www.boye-co.com/groups/cms-experts">CMS Expert group</a> meeting, we talked about accessibility not being high enough on the list for most customers.
Kudos to W3C as a standards organization for raising the topic!
<h2 id="final-thoughts-improving-the-cms-marketplace">Final thoughts: Improving the CMS marketplace</h2>
In our conversation with the CMS Experts, several vendors said that their clients are asking more and more for an accessible CMS. This increased focus on accessibility is now visible on roadmaps and will hopefully lead to tangible improvements soon.
On the agency side, one of the Boye members had to switch the CMS at the last minute in order to use an accessible tool.
As a community, we are big fans of this type open of sharing and reflection. While vendors move quickly and clearly keep innovating, more openness about the process can help us all push the marketplace forward.

What can we learn from the W3C CMS selection process

janus-boye

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