Articles

wcag Article

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/amit-aggarwal">Amit Aggarwal </a>is the founder and principal consultant at <a target="_blank" rel="noopener noreferrer" href="https://accessibilitypartners.ca/">Accessibility Partners Canada,</a> and a CMS Critic contributor. <hr /> In today’s digital world, accessibility isn't just a legal requirement – it’s a vital part of creating an inclusive online experience. Selecting the right content management system that aligns with the <a target="_blank" rel="noopener noreferrer" href="https://www.w3.org/TR/WCAG21/">Web Content Accessibility Guidelines (WCAG)</a> is a key step toward achieving this goal. A well-chosen CMS makes accessibility an integrated feature rather than something added later.However, choosing the best CMS can be a complex process, especially when balancing functionality, design flexibility, and compliance. That’s why many organizations work with experienced<a target="_blank" rel="noopener noreferrer" href="https://accessibilityinnovations.com/website-accessibility-consultant/"> web accessibility consultants</a> to ensure their CMS selection supports accessibility from the start, saving time and resources while making their website inclusive for all users.In this guide, we’ll explore the key factors to consider when selecting a WCAG-compliant CMS so you can confidently choose the best system for your website.<h3 id="understanding-wcag-compliance">Understanding WCAG Compliance</h3>WCAG compliance refers to following a set of guidelines developed by the <a target="_blank" rel="noopener noreferrer" href="https://www.w3.org/">World Wide Web Consortium (W3C).</a> These guidelines outline best practices for creating web content that is accessible to people with disabilities, including those with vision, hearing, cognitive, and mobility impairments.The WCAG standards are organized around four key principles (sometimes referred to as <a target="_blank" rel="noopener noreferrer" href="https://accessibility.umich.edu/basics/concepts-principles/pour">POUR</a>), and your choice of CMS can play a critical role in meeting these principles effectively:<ul><li>Perceivable: Information and user interface components must be presented intelligibly.</li><li>Operable: User interface components and navigation must be accessible by all users.</li><li>Understandable: Information and operation of the user interface must be clear and concise.</li><li>Robust: Content must be robust enough to be interpreted reliably by various user agents, including assistive technologies.</li></ul><h3 id="key-factors-to-consider-when-choosing-a-wcag-compliant-cms">Key Factors to Consider When Choosing a WCAG-Compliant CMS</h3> 1. Built-In Accessibility FeaturesA WCAG-compliant CMS should come with built-in accessibility features, reducing the burden of manual adjustments. These features often include (but are not limited to):<ul><li>Semantic HTML structure</li><li>ARIA landmarks</li><li>Keyboard navigability</li><li>Screen reader compatibility</li><li>Accessible forms and multimedia</li><li>Color contrast options</li></ul>Check to ensure whether the CMS actively supports WCAG standards and whether its core architecture is designed with accessibility in mind. Some platforms offer integrations with accessibility tools that address some of these requirements, but it's important to understand the interoperability of these products when delivering a compliant solution.  2. Customizability Without Breaking ComplianceA CMS should allow customization without breaking accessibility standards. While templates and plugins can enhance functionality, they can also introduce accessibility barriers if not built correctly. Choose a system that enables developers to integrate accessibility features directly into custom designs and templates without significant rework. 3. Accessibility Auditing and ToolsSome CMS platforms offer built-in <a target="_blank" rel="noopener noreferrer" href="https://accessibilityinnovations.com/website-accessibility-testing-services/">accessibility testing</a> and auditing tools. These tools allow developers and content managers to assess whether their content meets WCAG guidelines before publishing. Having such tools within the CMS can save time and ensure ongoing compliance. 4. Responsive Design CapabilitiesWCAG compliance also requires responsive design to accommodate various devices and screen sizes. Ensure your CMS supports responsive design principles and allows for adaptive adjustments without compromising accessibility. 5. Ongoing Accessibility SupportWeb accessibility is not a one-time task—it’s an ongoing commitment. Choose a CMS vendor that offers continuous updates and accessibility support. Accessibility standards evolve, and your CMS should adapt accordingly.<h3 id="tips-to-ensure-wcag-compliance-after-choosing-a-cms">Tips to Ensure WCAG Compliance After Choosing a CMS</h3>Selecting the right CMS is just the first step. Implementing and maintaining accessibility is a continuous process. Here’s a simple roadmap:<ul><li>Work with experts: Collaborate with web accessibility consultants with a proven track record to audit your current site and guide your CMS selection.</li><li>Choose accessibility-ready themes and templates: If you're working with a theme, make sure that it already meets WCAG standards and test it thoroughly to validate.</li><li>Train your content creators: Ensure your team understands accessibility best practices for creating inclusive content. Provide them with access to ongoing learning resources.</li><li>Test regularly: Use automated accessibility tools and manual testing to ensure ongoing compliance.</li><li>Stay up to date: WCAG standards evolve; your CMS and processes should adapt accordingly.</li></ul><h3 id="benefits-of-a-wcag-compliant-cms">Benefits of a WCAG-Compliant CMS</h3>Choosing the right CMS and maintaining accessibility offers significant benefits:<ul><li>Legal compliance: Avoid lawsuits and penalties related to accessibility laws.</li><li>Wider audience reach: Make your website usable for all visitors, including those with disabilities.</li><li>Improved SEO: Accessibility features often enhance search engine optimization.</li><li>Better user experience: Accessibility improvements benefit all users, not just those with disabilities.</li></ul><h3 id="final-thoughts">Final Thoughts</h3>Picking a WCAG-compliant CMS is a strategic investment in accessibility, user experience, and legal compliance. By focusing on features such as built-in accessibility tools, responsive design capabilities, and ongoing support, businesses can create inclusive digital environments that serve everyone.Early collaboration with web accessibility consultants can guide the CMS selection process and ensure that accessibility is embedded from the ground up. This not only benefits users with disabilities but also improves the overall quality and reach of your website. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.61%" src="https://cmscritic.com/ms-content/uploads/2025/08/storyblok-joyconf-2025-logo.jpg" /><h4 id="storyblok-joyconf-2025"><a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Storyblok JoyConf 2025</a></h4>November 4, 2025 – New York, NY November 6, 2025 – Los Angeles, CAJoin us at JoyConf 2025, where the future of content meets the people shaping it. Built for developers, marketers, and digital innovators, this free conference goes way beyond product updates or yet another strategy playbook. It’s where you’ll get inspired, get real, and get connected – to ideas, to the community, and to what’s possible when you build joyfully. Whether you're building lightning-fast frontends or launching cross-channel campaigns, this is where content becomes connection and collaboration becomes second nature. Come for the talks. Stay for the community. Leave with joy. <a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Save your spot.</a> <img style="width:28.9%" src="https://cmscritic.com/ms-content/uploads/2025/08/sitecore-symposium-2025.jpg" /><h4 id="sitecore-symposium-2025"><a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium 2025</a></h4>November 3-5, 2025 – Orlando, FLAt Sitecore Symposium, you’ll learn how to meet your customers where they are – across channels, moments, and touchpoints that didn’t exist a year ago. You’ll hear how the boldest brands in the world are transforming content into outcomes and creating experiences that are fast, relevant, and human. Join 1,500 marketers, digital leaders, and technologists in Orlando to see what’s possible when personalization scales, AI accelerates creativity, and trust becomes your competitive edge. This is the Third Wave of the Internet. And this is your moment to lead in it. <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Get your tickets today.</a> <figure class="image image-style-block-align-left image_resized" style="width:28.08%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1759840698475.png" /></figure><h4 id="raise:-lifting-content-into-the-future-with-agentic-cms"><a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">RAISE: Lifting Content into the Future with Agentic CMS</a></h4>November 11, 2025 – London, UKJoin Kontent.ai at RAISE: Lifting Content into the Future with Agentic CMS, a premier free event for forward-thinking marketing and technology leaders shaping the way today’s most ambitious brands create and deliver content. Expect bold ideas, discover innovative strategies, engage with industry leaders, and gain insights that will lift your content strategy to new heights. At RAISE, you'll learn how to deliver faster, more engaging content experiences while AI does the busywork of audits, compliance, and localization with Agentic CMS, built to give you and your teams more time on creativity that matters. <a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">Reserve your seat today.</a> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2025/10/image-1761136749603.png" /><h4 id="live-webinar:-can-we-ever-get-composable-without-complexity?"><a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/webinar-cmscritic">Live Webinar: Can We Ever Get Composable Without Complexity?</a></h4>November 20, 2025 – 6 PM (CET) / 5 PM (GMT) / 12 PM (EST)Composable architecture promised to simplify digital experience creation by giving organizations the flexibility to combine the technologies that met their needs. But for many enterprises, it’s done the opposite, which has led to complex integrations, spiraling costs, and what some are now referring to as composable regret. In this live conversation, Umbraco CEO Mats Persson joins Matt Garrepy, Chief Content Officer at CMS Critic, for a candid exploration of what went wrong in the first wave of composable and what needs to change. <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/webinar-cmscritic">Register for the webinar.</a> <img style="width:29.08%" src="https://cmscritic.com/ms-content/uploads/2025/10/image-1761594434824.png" /><h4 id="typo3-conference-2025"><a target="_blank" rel="noopener noreferrer" href="https://t3con.typo3.com/">TYPO3 Conference 2025</a></h4>November 25–27, 2025 – Düsseldorf, GermanyT3CON is the premier annual event for web professionals, developers, marketers, and decision-makers. Much more than just a TYPO3-focused conference, T3CON spotlights the latest trends, innovations, and leaders shaping the future of content management, covering everything from grassroots initiatives to new technologies, strategies, and success stories. The event is designed to empower businesses and organizations with the knowledge and tools they need to thrive in the evolving digital landscape. The conference culminates in an awards ceremony celebrating the best TYPO3 projects across various industries. <a target="_blank" rel="noopener noreferrer" href="https://t3con.typo3.com/">Get your ticket.</a> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a>

How to Pick a WCAG-Compliant Content Management System for Your Website

amit-aggarwal

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/ran-ronen">Ran Ronen</a><a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/amit-aggarwal"> </a>is co-founder and CEO at <a target="_blank" rel="noopener noreferrer" href="https://www.equally.ai/">Equally AI</a><a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/storyblok"> </a>and a CMS Critic contributor. <hr /> WordPress powers over <a target="_blank" rel="noopener noreferrer" href="https://wordpress.org/about/features/">43% of the web,</a> making it the most influential platform in shaping how people experience digital content. That scale carries great responsibility because when accessibility is overlooked, millions of users are shut out from the information, services, and communities they rely on. And with the <a target="_blank" rel="noopener noreferrer" href="https://commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/union-equality-strategy-rights-persons-disabilities-2021-2030/european-accessibility-act_en">European Accessibility Act (EAA)</a> fully enforced, rising ADA lawsuits, and customer demand for accessible websites by default, the stakes are about to get much higher.Yet too many site owners still rely on “quick fixes” like free plugins, widget overlays, and AI tools that promise instant compliance. These don’t just fail; they often worsen accessibility and put a legal target on your site. <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/wordpress">WordPress</a> accessibility isn’t a bolt-on feature. It starts with the basics: accessible themes, vetted plugins, and continuous testing. This checklist shows where most WordPress sites fail, and practical steps to make them accessible, compliant, and future-proof.<h3 id="1.-start-with-an-accessible-theme">1. Start with an accessible theme</h3>Your WordPress theme defines not just how your site looks, but how people can use it. A poorly built theme can block screen reader users, break keyboard navigation, and make entire sections of your site inaccessible. Even worse, if you don’t own or control the theme, a single update can undo any accessibility fixes you’ve made.The WordPress repository includes an “Accessibility Ready” tag for themes like <a target="_blank" rel="noopener noreferrer" href="https://wordpress.org/themes/twentytwentyfour/">Twenty Twenty-Four</a>, <a target="_blank" rel="noopener noreferrer" href="https://wordpress.com/theme/mayland">Mayland</a>, and <a target="_blank" rel="noopener noreferrer" href="https://wordpress.org/themes/arbutus/">Arbutus</a>, signaling support for basics such as skip links, keyboard navigation, and <a target="_blank" rel="noopener noreferrer" href="https://developer.mozilla.org/en-US/docs/Web/Accessibility/ARIA/Reference/Roles/landmark_role">ARIA landmarks. </a>But this tag isn’t a guarantee of full accessibility. Many themes still fail with issues like missing focus indicators, skipped or misused headings, non-semantic markup, and custom menus that break keyboard navigation.To avoid these issues:<ul><li>Choose a modern, accessibility-ready theme, but never assume the label equals compliance. Always test it with a <a target="_blank" rel="noopener noreferrer" href="https://support.microsoft.com/en-us/topic/use-a-screen-reader-to-explore-and-navigate-different-keyboard-and-text-tools-in-windows-50ac2817-f297-4fdc-9880-e1a843b0e1c1">keyboard and a screen reader </a>before launch.</li><li>Keep all accessibility tweaks in a child theme, and document them so they aren’t lost in future updates.</li><li>If your theme isn’t accessible and you can’t replace or control it, I’d highly recommend using an AI-powered accessibility widget to automatically resolve recurring issues after updates.</li></ul><h3 id="2.-choose-accessible-plugins-and-page-builders-wisely">2. Choose accessible plugins and page builders wisely</h3>Plugins and page builders power WordPress’s flexibility, but they’re also a major source of accessibility failures, especially in critical user flows like navigation, forms, and checkouts. Common issues include missing labels or error messages in <a target="_blank" rel="noopener noreferrer" href="https://wordpress.org/plugins/contact-form-7/">Contact Form 7,</a> <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/woocommerce">WooCommerce</a> galleries that block keyboard use, cookie banners that trap focus, SEO org gallery plugins that override alt text, and <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/CAPTCHA">CAPTCHAs</a> without accessible alternatives.Page builders such as <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/elementor">Elementor,</a> <a target="_blank" rel="noopener noreferrer" href="https://www.elegantthemes.com/gallery/divi/">Divi,</a> and <a target="_blank" rel="noopener noreferrer" href="https://wpbakery.com/">WPBakery</a> add another layer of risk, generating deeply nested, non-semantic code, styling headings visually instead of coding them correctly, exposing decorative icons to screen readers, and shipping sliders or carousels that ignore focus and keyboard controls.Best practices for managing plugins and builders on WordPress include:<ul><li>Auditing plugins and page builders before use, especially those tied to navigation, media, or forms.</li><li>Testing with a keyboard and a screen reader to confirm all interactions work.</li><li>Choosing lightweight, well-maintained plugins over bloated feature packs.</li><li>Re-testing critical flows like signups, checkouts, and bookings after every update.</li></ul><h3 id="3.-structure-content-semantically-">3. Structure content semantically </h3>WordPress’s block editor, <a target="_blank" rel="noopener noreferrer" href="https://wordpress.org/gutenberg/">Gutenberg,</a> was designed to make content more semantic, but users leverage it more like a design tool – stacking Paragraph blocks instead of using headings, pasting lists as plain text, or using Custom Post Types that output raw divs. The result may look fine visually, but it’s often unreadable to screen readers. This mostly happens in blog posts and <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/woocommerce">WooCommerce</a> product descriptions, where non-technical authors ignore the hierarchy tools.To keep content accessible in the WordPress Gutenberg block editor, follow these tips. Some of this might seem basic, but it's always a good refresher:<ul><li>Use one h1 for the page title, then structure sections with h2 and h3 (Gutenberg’s Outline panel makes this easy to check).</li><li>Convert bullet points into List blocks and numbered steps into Ordered List blocks for proper ul and ol markup.</li><li>Don’t use Paragraph blocks in place of headings or lists.</li><li>For <a target="_blank" rel="noopener noreferrer" href="https://www.advancedcustomfields.com/">Advanced Custom Fields (ACF)</a> and other Custom Post Types, configure fields to output semantic HTML, and audit with the <a target="_blank" rel="noopener noreferrer" href="https://wordpress.com/plugins/wp-accessibility">WP Accessibility plugin.</a></li></ul><h3 id="4.-fix-wordpress-navigation-flaws">4. Fix WordPress navigation flaws</h3>Navigation is a frequent failure point. Out-of-the-box blog archives often generate dozens of identical “Read More” links that screen readers announce in sequence without context, forcing users to guess their destination. Custom menu walkers can also break keyboard navigation, and some themes strip landmarks like main or nav, and inconsistent footers or sidebars often disorient screen reader users. Some helpful tips for addressing navigation in WordPress:<ul><li>Replace “Read More” with descriptive links (e.g., Read more about [Post Title]). The link text should be concise but informative.</li><li>Add skip links in headers so users can jump directly to content.</li><li>Ensure main, nav, and footer landmarks appear in all templates.</li><li>Keep menus, sidebars, and footers consistent across the site.</li><li>Check custom menu walkers for keyboard support and visible focus states.</li></ul><h3 id="5.-test-and-monitor-continuously">5. Test and monitor continuously</h3>Accessibility isn’t a one-and-done task. It’s a continuous process because WordPress sites evolve constantly, and every change carries the risk of introducing new issues. To maintain accessibility over time:<ul><li>Start by running an automated scan using <a target="_blank" rel="noopener noreferrer" href="https://chromewebstore.google.com/detail/wave-evaluation-tool/jbbplnpkjmmeebjpijfedlgcdilocofh">WAVE </a>(it’s one of the most popular accessibility testing tools). Install the Chrome extension, scan your site’s key pages, fix every flagged error, and aim for a zero-error score as a baseline.</li><li>Go further with manual testing: try navigating your entire site using only a keyboard (no mouse) to confirm all interactive elements work, navigation is logical, and there is a visible focus ring on each element. </li><li>Integrate accessibility into publishing and QA workflows. Re-test after updates, redesigns, and content changes to avoid regression</li></ul><h3 id="looking-ahead">Looking Ahead</h3>The WordPress community continues to advance accessibility, with improvements in Gutenberg and ongoing collaboration through initiatives like <a target="_blank" rel="noopener noreferrer" href="https://wpaccessibility.day/">WP Accessibility Day.</a> At the same time, global standards are evolving, with <a target="_blank" rel="noopener noreferrer" href="https://www.w3.org/TR/wcag-3.0/">WCAG 3.0</a> on the horizon and regulators already enforcing stricter expectations through the EAA and ADA.The reality is that accessibility will increasingly be written into client contracts, RFPs, and agency deliverables as a baseline requirement. For WordPress site owners, this means accessibility isn’t just about avoiding lawsuits, it’s about ensuring your site is usable by everyone – and keeping pace with how the web itself is changing. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.61%" src="https://cmscritic.com/ms-content/uploads/2025/08/storyblok-joyconf-2025-logo.jpg" /><h4 id="storyblok-joyconf-2025"><a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Storyblok JoyConf 2025</a></h4>November 4, 2025 – New York, NY November 6, 2025 – Los Angeles, CAJoin us at JoyConf 2025, where the future of content meets the people shaping it. Built for developers, marketers, and digital innovators, this free conference goes way beyond product updates or yet another strategy playbook. It’s where you’ll get inspired, get real, and get connected – to ideas, to the community, and to what’s possible when you build joyfully. Whether you're building lightning-fast frontends or launching cross-channel campaigns, this is where content becomes connection and collaboration becomes second nature. Come for the talks. Stay for the community. Leave with joy. <a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Save your spot.</a> <img style="width:28.9%" src="https://cmscritic.com/ms-content/uploads/2025/08/sitecore-symposium-2025.jpg" /><h4 id="sitecore-symposium-2025"><a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium 2025</a></h4>November 3-5, 2025 – Orlando, FLAt Sitecore Symposium, you’ll learn how to meet your customers where they are – across channels, moments, and touchpoints that didn’t exist a year ago. You’ll hear how the boldest brands in the world are transforming content into outcomes and creating experiences that are fast, relevant, and human. Join 1,500 marketers, digital leaders, and technologists in Orlando to see what’s possible when personalization scales, AI accelerates creativity, and trust becomes your competitive edge. This is the Third Wave of the Internet. And this is your moment to lead in it. <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Get your tickets today.</a> <figure class="image image-style-block-align-left image_resized" style="width:28.08%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1759840698475.png" /></figure><h4 id="raise:-lifting-content-into-the-future-with-agentic-cms"><a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">RAISE: Lifting Content into the Future with Agentic CMS</a></h4>November 11, 2025 – London, UKJoin Kontent.ai at RAISE: Lifting Content into the Future with Agentic CMS, a premier free event for forward-thinking marketing and technology leaders shaping the way today’s most ambitious brands create and deliver content. Expect bold ideas, discover innovative strategies, engage with industry leaders, and gain insights that will lift your content strategy to new heights. At RAISE, you'll learn how to deliver faster, more engaging content experiences while AI does the busywork of audits, compliance, and localization with Agentic CMS, built to give you and your teams more time on creativity that matters. <a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">Reserve your seat today.</a> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a>

The Complete WordPress Accessibility Checklist for 2026

ran-ronen

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/amit-aggarwal">Amit Aggarwal </a>is the founder and principal consultant at <a target="_blank" rel="noopener noreferrer" href="https://accessibilitypartners.ca/">Accessibility Partners Canada,</a> and a CMS Critic contributor. <hr /> In today’s digital-first world, a website is far more than a marketing tool—it’s a gateway for customers, clients, and employees. Yet, many brands still overlook a critical component of user experience: web accessibility. While organizations invest heavily in design, functionality, and content, accessibility often remains an afterthought, creating both reputational and financial risks.Accessibility isn’t just about compliance; it’s about ensuring that everyone, regardless of ability, can fully engage with your brand online. Ignoring it can mean excluding millions of potential users, limiting your reach, and ultimately impacting your bottom line.<h3 id="the-hidden-costs-of-ignoring-accessibility">The Hidden Costs of Ignoring Accessibility</h3>The consequences of overlooking accessibility go beyond simple usability issues. Non-compliance with accessibility standards such as the <a target="_blank" rel="noopener noreferrer" href="https://www.ada.gov/">Americans with Disabilities Act (ADA</a>) in the U.S., or the <a target="_blank" rel="noopener noreferrer" href="https://www.ontario.ca/laws/statute/05a11">Accessibility for Ontarians with Disabilities Act (AODA) in Canada</a>, can lead to legal actions and costly settlements.Beyond legal implications, inaccessible websites create hidden business costs:<ul><li>Lost revenue opportunities: Users who encounter barriers will leave your site and turn to competitors, resulting in missed conversions and sales.</li><li>Reduced search engine visibility: <a target="_blank" rel="noopener noreferrer" href="https://searchengineland.com/website-matters-ai-age-458829">Even in the age of AI,</a> SEO fundamentals are critical. Many accessibility practices, like proper use of headings and alt text, also improve SEO. Ignoring these can hurt your organic search rankings.</li><li>Brand reputation damage: Accessibility issues can lead to negative publicity or social media backlash, affecting customer trust and loyalty.</li><li>Increased maintenance costs: Fixing accessibility issues reactively is far more expensive than incorporating accessibility from the beginning of a project.</li></ul>Even seemingly minor oversights—like unlabeled buttons or poor color contrast—can have a large cumulative impact, reducing engagement and frustrating users.<h3 id="common-accessibility-oversights">Common Accessibility Oversights</h3>Brands often underestimate the scope of accessibility, assuming it’s only about “adding alt text” or “making the site navigable with a keyboard.” In reality, accessibility spans a wide range of elements, including visual, auditory, cognitive, and motor accessibility. Some of the most common oversights include:<ul><li>Missing alt text for images: This prevents screen readers from conveying important information to visually impaired users.</li><li>Poor color contrast: Users with low vision or color blindness may find your content difficult to read.</li><li>Non-descriptive link text: Phrases like “click here” or “read more” don’t provide context for users relying on screen readers.</li><li>Inaccessible forms: Forms without labels or clear error messages create barriers for users filling out applications, signing up for newsletters, or making purchases.</li><li>PDFs and multimedia content: Many organizations upload documents or videos without captions, transcripts, or proper tagging, excluding users from accessing critical information.</li></ul>These oversights aren’t always obvious to organizations, which is why proactive planning and testing are essential.<h3 id="real-world-examples">Real-World Examples</h3>Consider a government agency website that publishes essential public health information. If critical updates are embedded in inaccessible PDFs, individuals who rely on screen readers may miss vital information. Similarly, e-commerce platforms that don’t implement accessible checkout processes risk losing a significant portion of potential buyers—millions of users with disabilities who represent a considerable market.Even tech giants have faced lawsuits over accessibility issues. These cases illustrate that no brand, regardless of size, is immune to the risks of neglecting accessibility.<h3 id="the-role-of-expertise">The Role of Expertise</h3>Addressing accessibility effectively requires both technical knowledge and strategic planning. Many organizations partner with<a target="_blank" rel="noopener noreferrer" href="https://accessibilitypartners.ca/"> accessibility consultants</a> to navigate the complex landscape of compliance standards, assistive technology testing, and inclusive design practices.Accessibility consultants help brands:<ul><li>Conduct audits and identify barriers across all digital assets.</li><li>Train teams to implement accessibility best practices.</li><li>Integrate accessibility into content creation, development, and design processes.</li><li>Ensure ongoing compliance through periodic monitoring and updates.</li></ul>By working with experts, organizations can save costs in the long run, improve user experience, and reduce the risk of legal challenges.<h3 id="accessibility-as-a-competitive-advantage">Accessibility as a Competitive Advantage</h3>Beyond compliance, accessibility can drive business growth. Accessible websites:<ul><li>Reach a broader audience, including users with disabilities and older adults.</li><li>Improve overall usability, benefiting all users, not just those with impairments.</li><li>Enhance SEO and mobile experience.</li><li>Strengthen brand reputation and demonstrate corporate responsibility.</li></ul>Brands that integrate accessibility into their digital strategy often find that it complements other business goals, such as improving conversion rates, reducing customer support queries, and fostering loyalty among diverse user groups.<h3 id="steps-brands-can-take-today">Steps Brands Can Take Today</h3>To make accessibility a core part of your digital strategy, organizations can take actionable steps immediately:<ol><li>Conduct an accessibility audit: Evaluate your website and digital content against <a target="_blank" rel="noopener noreferrer" href="https://www.w3.org/TR/WCAG21/">WCAG (Web Content Accessibility Guidelines)</a> standards.  </li><li>Involve users with disabilities in testing: Real feedback highlights practical issues that automated tools may miss.  </li><li>Provide ongoing training: Equip both technical and non-technical teams with knowledge to maintain accessibility standards.  </li><li>Integrate accessibility into project workflows: Treat accessibility as a requirement, not an afterthought, in design and development cycles.  </li><li>Partner with experts: Collaborating with accessibility consultants ensures compliance, efficiency, and a strategic approach to inclusivity.</li></ol><h3 id="conclusion">Conclusion</h3>Web accessibility is no longer optional—it’s a business imperative. Brands that overlook it risk legal issues, lost revenue, and reputational damage. Conversely, those who embrace accessibility gain a competitive advantage, improve user experience, and demonstrate social responsibility.Investing in accessibility today isn’t just about avoiding costs—it’s about creating digital experiences that are inclusive, engaging, and valuable for everyone. By prioritizing accessibility and working with experts when needed, brands can build a stronger, more resilient digital presence that truly welcomes all users.  <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.61%" src="https://cmscritic.com/ms-content/uploads/2025/08/storyblok-joyconf-2025-logo.jpg" /><h4 id="storyblok-joyconf-2025"><a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Storyblok JoyConf 2025</a></h4>October 14-15, 2025 – Amsterdam, Netherlands November 4, 2025 – New York, NY November 6, 2025 – Los Angeles, CAJoin us at JoyConf 2025, where the future of content meets the people shaping it. Built for developers, marketers, and digital innovators, this free conference goes way beyond product updates or yet another strategy playbook. It’s where you’ll get inspired, get real, and get connected – to ideas, to the community, and to what’s possible when you build joyfully. Whether you're building lightning-fast frontends or launching cross-channel campaigns, this is where content becomes connection and collaboration becomes second nature. Come for the talks. Stay for the community. Leave with joy. <a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Save your spot.</a> <img style="width:28.9%" src="https://cmscritic.com/ms-content/uploads/2025/08/sitecore-symposium-2025.jpg" /><h4 id="sitecore-symposium-2025"><a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium 2025</a></h4>November 3-5, 2025 – Orlando, FLAt Sitecore Symposium, you’ll learn how to meet your customers where they are – across channels, moments, and touchpoints that didn’t exist a year ago. You’ll hear how the boldest brands in the world are transforming content into outcomes and creating experiences that are fast, relevant, and human. Join 1,500 marketers, digital leaders, and technologists in Orlando to see what’s possible when personalization scales, AI accelerates creativity, and trust becomes your competitive edge. This is the Third Wave of the Internet. And this is your moment to lead in it. <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Get your tickets today.</a> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a>

What Brands Overlook About Web Accessibility (and Why It’s Costly)

Siteimprove.ai Redefines Accessibility and Performance with Unified Agentic Content Intelligence Platform

matt-garrepy

<hr /> <a target="_blank" href="https://accessibility.day/">Global Accessibility Awareness Day (GAAD)</a> is an annual event that focuses on access and inclusion. Each year, it draws attention to the vital role of digital accessibility, encouraging communities to think and discuss its impact on the one billion people worldwide with disabilities and impairments. GAAD will take place on May 16th, enshrining this as “Digital Accessibility Month.” Many organizations use this opportunity to promote and reinforce their efforts to support accessibility, so the channels are aflutter with messaging. Heightened awareness is a good thing. It's also a stark reminder that we're still struggling with digital equality. Case in point: In 2020, <a target="_blank" href="https://webaim.org/">WebAIM</a> – a not-for-profit practice within the <a target="_blank" href="https://idrpp.usu.edu/">Institute for Disability Research, Policy &amp; Practice</a> at <a target="_blank" href="https://www.usu.edu/">Utah State University</a> – analyzed one million website homepages for accessibility issues. According to its report, over 98% of the scanned sites had at least one failure based on the World Wide Web Consortium's (W3C) internationally recognized <a target="_blank" href="https://www.w3.org/WAI/standards-guidelines/wcag/">Web Content Accessibility Guidelines (WCAG).</a>The causes of the compliance errors were broad, but the biggest offenders were low-contrast text and missing ALT tags for images. Very basic issues that could be addressed in a matter of seconds without complex coding or refactoring. And therein lies the problem: developers and content creators still don't fully prioritize the importance of ensuring digital equality – nor are they incentivized to do so. Further, the momentary nature of “compliance” remains a challenge, as web content isn't always persistent. As such, a site can lose its error-free status with the addition of a single blog post. It would be easy to blame the tools, but we have a plethora to choose from and several are exceedingly good. Spotting most (if not all) of the critical errors can be fully automated and reports produced with a predictable cadence. And while humans are required to remediate many of the issues, we wouldn't have as many to correct if we simply took the right steps from the beginning. No, the problem lies with us. The builders. The creators. The practitioners. For too long, we've stoked a culture of disregard for embracing accessibility at a foundational level and de-prioritized education and awareness. We shouldn't be thinking about it on just one day every year; accessibility must be elemental to how we create and care for every experience in our digital ecosystem. The good news is that we're making progress, and not just as a result of <a target="_blank" href="https://accessibe.com/blog/knowledgebase/ada-website-lawsuits">class-action lawsuits</a>. We have better systems and structural processes than ever before. More institutional guidance is emerging, and the WCAG standards are continuing to evolve and expand. The GAAD Foundation (part of Global Accessibility Awareness Day) has also been on a mission to disrupt the culture of technology and digital product development to include accessibility as a core requirement. The policy landscape is shifting, too, as more governance enters the equation. Europe's <a target="_blank" href="https://digital-strategy.ec.europa.eu/en/policies/web-accessibility">Web Accessibility Directive</a> has been in force since 2016 but was reviewed in 2022 following the pandemic's unprecedented acceleration of digital commerce. It complements the broader European Accessibility Act, which is similar to the <a target="_blank" href="https://www.ada.gov/">U.S. Americans with Disabilities Act</a>, but provides deeper monitoring and reporting of websites and digital properties. Of course, there's still confusion. And while some litigation has been “settled” (see: <a target="_blank" href="https://adasoutheast.org/court/robles-v-dominos-pizza-llc/#:~:text=Robles%20sued%20Domino's%20Pizza%2C%20LLC,did%20not%20have%20fair%20notice.">Robles v. Domino's Pizza</a>), private businesses still aren't hitting the mark. There's also the emergence of AI tools, which promise to streamline scanning and automatically generate ALT tags. That's cool – but even in light of these advances, there's still a major gap to backfill.Here's the bottom line: we have an ethical and moral obligation to reinforce accessibility. It's the right thing to do, and will ultimately impact everyone (it's true that with age, a great deal of us will likely develop one or more disabilities or impairments). But as I heard from many attendees at <a target="_blank" href="https://cmscritic.com/from-accessibility-to-ai-and-beyond-five-key-takeaways-from-acquia-engage-boston">Acquia Engage</a> last fall – just after the DXP announced its acquisition of <a target="_blank" href="https://cmscritic.com/acquia-tackles-accessibility-and-optimization-as-it-completes-monsido-buy">Monsido</a>, a best-of-breed web accessibility and optimization platform – there's a business imperative as well: people with disabilities are customers, and experiences that aren't accessible will almost certainly drive them to another brand.<a target="_blank" href="http://www.acquia.com/">Acquia</a> made accessibility a core theme of its annual conference in 2023, and it's continuing to provide users with the knowledge and resources to be successful. In fact, they just announced that Monsido now offers support for WCAG 2.2, the latest set of web content accessibility guidelines recommended by the W3C. By using its signature Accessibility Module in Monsido, Acquia customers can automatically scan their websites, obtain an accessibility score, and receive actionable recommendations to help ensure the accessibility of their digital content for individuals with disabilities. By reducing the friction and making it part of the flow, Monsido is helping to ensure accessibility. “WCAG 2.2 stands as the globally recognized benchmark for digital accessibility, and marks a pivotal step toward a more accessible and inclusive digital world,” said <a target="_blank" href="https://cmscritic.com/acquia-and-the-art-of-the-possible-interview-with-chief-market-officer-jennifer-griffin-smith">Jennifer Griffin Smith</a>, Chief Market Officer at Acquia. “Keeping pace with the latest guidelines as they emerge is a major challenge but a necessary one."Necessary indeed. As Jennifer cited, 51% of consumers are willing to pay more to companies committed to digital accessibility while 41% are willing to pay up to 10% more. “Monsido simplifies this process,” she said, "making it easy to identify and proactively fix accessibility issues, avoid penalties for non-compliance, and most importantly maximize the return on marketing investments by improving the digital experience for all users to ensure wider reach and more audience engagement.” <h3 id="evolving-with-the-wcag-standards">Evolving with the WCAG standards</h3>If you're not familiar with the WCAG, it's worth noting that the guidelines have been developed through the <a target="_blank" href="https://www.w3.org/WAI/standards-guidelines/w3c-process/">W3C process</a> in cooperation with individuals and organizations around the world. The goal is simple: provide a single shared standard for web content accessibility that meets the needs of individuals, organizations, and governments internationally.The WCAG documents explain how to make web content more accessible to people with disabilities, ensuring they are perceivable, operable, understandable, and robust (the guidelines get more granular from here). Web “content” generally refers to the information in a web page or web application, including natural information – such as text, images, and sounds – as well as code or markup that defines structure, presentation, and other variables.WCAG 2.1 addressed key accessibility issues for individuals with blindness, deafness, and mobility requirements, improving upon its previous benchmarks. WCAG 2.2 builds on these efforts, adding new criteria to make the web more productive for those with low vision and cognitive disabilities, as well as those using tablets and other mobile devices. New device form factors present challenges for the WCAG; as mobile and IoT continue to evolve, the guidelines must also adapt to how users interface with new kinds of hardware. With so many factors at play – and so much content across channels – brands and organizations are seeking solutions like Monsido to address the scope and scale of managing an accessibility strategy. Having best-of-breed technology that's integrated with their DXP makes the entire process easier and faster, but also more trustworthy. “Customers who see accessibility as a foundation for digital experience want a solution that’s a core part of their DXP provider’s portfolio, not a tool off to the side as an ad-hoc consideration,” Jennifer said, “We’re seeing increased adoption because we’re putting our customers in a position to address digital accessibility proactively as part of a broader effort to create digital experiences that are also frictionless, relevant, and safe – or, as we often say, productive.”The Monsido platform addresses common accessibility issues against these latest WCAG guidelines and enables errors to be filtered by the desired level of compliance (e.g. A, AA, or AAA) for easy prioritization. Comprehensive reports explain how to resolve issues, and the <a target="_blank" href="https://www.acquia.com/products/monsido/features/accessibility">Accessibility Fast Track</a> feature empowers teams to instantly fix repetitive errors across multiple pages. This includes elements such as links, images, and text. It also addresses accessibility issues in bulk – all with the touch of a button.For additional support, teams will also have access to Acquia's <a target="_blank" href="https://help.monsido.com/en/articles/4891170-accessibility-help-center">Accessibility Help Center</a>, which breaks down the more technical WCAG 2.2 checks in plain language. This is key, as accessibility still requires human support to help unpack and remediate certain issues like keyboard tabbing for focusable elements. <h3 id="spotlighting-the-importance-of-digital-accessibility">Spotlighting the importance of digital accessibility</h3>Acquia’s stated mission is to help customers build a better digital future – one that's more inclusive, accessible, and sets new benchmarks for performance and innovation. With GAAD just a few days away, Acquia is using this month to spotlight digital accessibility as a critical element of every organization’s digital practices.  “We’re seeing a real shift in organizations who acknowledge that digital accessibility is a priority, which is wonderful because it never should have been seen as a nice-to-have," Jennifer shared. “Of course, there are varying states of maturity here. For some, increased regulatory pressure is still the forcing function. But more often, we’re seeing more business leaders who want to embed digital accessibility into their marketing programs because they recognize that’s the clearest pathway to maximizing the business benefits. And that’s ultimately what differentiates Monsido.” Throughout May, Acquia will offer opportunities for technology and marketing professionals to learn about the state of digital accessibility and get inspired to make meaningful improvements. This includes a host of webinars on subjects like “The Hidden Cost of Ignoring Digital Accessibility,” “The Digital Accessibility Dilemma,” and "<a target="_blank" href="https://www.acquia.com/events/webinars/achieving-near-perfect-web-accessibility-salvation-army-story">Achieving Near Perfect Web Accessibility</a>, which features a use case with the Salvation Army. Collaborative workshops at <a target="_blank" href="https://www.acquia.com/engage/london-2024">Acquia Engage London</a> and <a target="_blank" href="https://www.acquia.com/engage/paris-2024">Paris</a> – as well as <a target="_blank" href="https://www.acquia.com/drupalcon">DrupalCon Portland</a> – will give attendees the opportunity to learn accessibility fundamentals and how to apply them in website design and development. Acquia is also promoting daily accessibility facts across its social channels and even offering downloadable animated American Sign Language emojis for Slack and social media. <h3 id="why-it-matters">Why it matters</h3>Simply put: because people matter. Every one of us. We all deserve dignity and respect, and accessing digitally equitable experiences should be a basic, fundamental expectation. By all accounts, brands and organizations are waking up to this, albeit slowly. Governments have been exerting pressure, but not evenly or in all places. There's also the persistent lack of understanding around digital accessibility, and whether customers have choices or options to utilize other channels (vis-à-vis making a call versus using an app). At these moments, we should remind ourselves of the impact that ramps and accessible bathrooms have had on our culture, allowing people with disabilities to know a level of freedom and independence they are entitled to. Should we not demand the same from digital experiences?There are great tools out there, and Monsido is certainly among the top of the list. At the same time, it would be shortsighted to pin all hope and responsibility on the tool. Companies need to instill a culture of accessibility at the foundational level – and for those vendors building websites, we need to think about accessibility first and not treat it like an afterthought. Not only will it deliver better results all around, but it will save money in the long run by avoiding labor-intensive remediation or costly fines.A quick side note: We spend a lot of time talking about website accessibility, but native mobile apps should also meet the same benchmarks as places of public accommodation. Not all tools are capable of crawling and identifying issues within mobile apps, but several options, like <a target="_blank" href="https://www.deque.com/">Deque</a>, offer a blend of AI-powered technologies and professional services for mobile app accessibility testing. What's clear is that Acquia is making good on its own commitment to accessibility. The Monsido acquisition was a sage investment, but the company has influenced its optimization strategy by infusing it with accessibility, which brings a cadre of structural standards that can improve a website's SEO health and performance. Keeping in lockstep with the WCAG's evolving standards is another example of how they are delivering greater confidence for customers. And of course, good accessibility is good business – and making Monsido an easy add-on within its DXP ecosystem helps solve problems faster and more efficiently. Jennifer gave us a clue that more of this interoperability and ease of integration is driving Acquia's future roadmap. “Looking ahead, we’ll soon have other announcements that make Monsido even more connected and easy to use in <a target="_blank" href="https://cmscritic.com/products/drupal">Drupal</a> implementations," she said, "as well as integrations that provide customers with more flexibility and extend our compliance with global accessibility guidelines.”Finally, I'll leave you with this: at Acquia Engage Boston, I had the opportunity to see <a target="_blank" href="https://www.linkedin.com/in/habengirma/">Haben Girma</a> give a presentation called The Univeral Benefits of Inclusive Design. As the first deafblind graduate of Harvard Law School, Haben has long been a champion for digital accessibility. During her session, she stood in front of a crowded room and delivered a powerful talk – all without seeing or hearing the audience. This would have been impossible without the physical cache of accessible resources, but equally so without digital assistive capabilities.Using her braille keyboard, she shared how technology has unlocked so much for her, even though most tech is developed with non-disabled users in mind. “Disability sparks innovation,” she said. “It spurs creativity that ends up helping everyone.” So the next time you need to add an ALT description to an image, remember that you're not just doing your part to help one person – you're helping one billion.  <hr /><h3 id="upcoming-conferences">Upcoming conferences</h3> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-connect-2024-logo.png" alt="CMS Connect 24 logo" /><h4 id="cms-connect-24"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect24">CMS Connect 24</a></h4>August 6-7, 2024 – Montreal, CanadaWe are delighted to present our first annual summer edition of our prestigious international conference dedicated to the global content management community. Join us this August in Montreal, Canada, for a vendor-neutral conference focused on CMS. Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">CMS Kickoff 25</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, so secure your tickets today.

Acquia Enhances Website Accessibility with Monsido, Now Supports WCAG 2.2 Guidelines

Best Scanning Tools for Digital Accessibility

paris-tuzun

Call Tracking + AI 

Call Tracking + AI that Turns Calls into Leads

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