Geetha Rajan is a strategy and operations leader focused on building the operational backbone behind scale – execution systems, business models, and growth motions that adapt as complexity increases. She is the creator of the Pilots to Scale™ framework, developed through independent research with operational leaders across Fortune 500 companies, and serves as a judge and mentor for university innovation programs and startup accelerators. The views expressed here are her own and do not represent those of her employer.

Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
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