ExperienceOne is a new integrated portfolio of cloud-based and on premise offering that brings together marketing, sales and service practices, enabling organizations to create deeper, more valuable customer engagements.
The International Business Machines Corporation (IBM) is an American multi-national technology and consulting corporation. Currently, seven out of the top ten commercial banks, financial services companies and U.S. retailers today use IBM’s world renowned customer engagement solutions.
Using their vast experiences through working with over 8,000 organizations worldwide, IBM's newly released ExperienceOne delivers a set of pre-defined engagement solutions delivered with IBM consulting services.
Craig Hayman, General Manager, Industry Cloud Solutions, IBM, had this to say about the news:
“Smarter Commerce is about helping clients continuously reinvent themselves around the customer experience. IBM ExperienceOne provides a secure and simplified portfolio – including innovation from more than 1,200 partners – to help clients design and deliver more valuable customer engagements. With cloud, on premise and hybrid options, IBM ExperienceOne quickly scales to engage every customer in the moment while protecting their privacy.”
ExperienceOne is delivered with market-leading consulting, agency and system integration services from the IBM Interactive Experience practice, as well as the company’s $100 million investment to open 10 IBM Interactive Experience labs and add 1,000 employees to help clients deepen engagement through data-driven design.
In addition to this news, IBM introduced enhanced software capabilities that support three of the new engagement solution sets:
Furthermore, IBM added three new cloud business solutions to give clients more flexibility in how they purchase and deploy IBM ExperienceOne. These solutions combine consulting services, IBM ExperienceOne software and cloud infrastructure powered by SoftLayer, an IBM company. They include:
Find out more about IBM ExperienceOne.