Both platforms are a part of OpenText Cloud Editions (CE) and were unveiled during the keynote address at the OpenText World Europe event. CE provides customers with greater choice, enabling them to run their software anywhere – off-cloud, in a private cloud, in a public cloud, or through cloud API services.
OpenText Cloud Editions are cloud-native, helping users to accelerate innovation and simplify app management. The two new content services join CE’s AppsWorks, AI and Analytics, Customer Experience, eDiscovery, and Security solutions.
“The future of the workplace is digital. Organizations today need digital business process solutions that are quick and simple to deploy, configure, govern, and use,” said Mark J. Barrenechea, OpenText CEO & CTO. “Core Content and Core Case Management deliver the strong records management, case management, API’s, and integration into leading applications that OpenText is recognized for – all delivered as a simple-to-deploy, multi-tenant cloud application.”
Within OpenText Cloud Editions 21.2, OpenText Core Content and OpenText Core Case Management are multi-tenant cloud offerings that are quick and easy to deploy – and can be tailored to address unique lines of business, departmental, and industry needs.
OpenText Core Content offers robust content management capabilities and key integrations with leading business applications like the SAP S/4HANA Cloud and its intelligent ERP system. Some key attributes of OpenText Core Content include:
You can learn more about OpenText Core Content here.
With OpenText Core Case Management, users get a no-code SaaS application that empowers workers to make better decisions – and create, adjust, and monitor workflows and tasks in real-time while improving stakeholder visibility.
If you’re wondering what “Case Management” is, here’s a bit of context. According to the Association for Intelligent Information Management, a “case” is any project, transaction, service or response that is “opened” and “closed” over a period of time to achieve resolution of a problem, claim, request, proposal, development, or other complex activity. It is likely to involve multiple persons inside and outside of the organization, with varying relationships to each other, as well as multiple documents and messages.
A simple example of a case is car insurance. It involves many types of information from many sources such as accident reports, body shop quotes, and more. All of this information is collected, analyzed, and summarized to help find a resolution.
OpenText Core Case Management helps businesses by:
You can learn more about OpenText Core Case Management here.
OpenText has been included in the Leaders quadrant of the 2020 Gartner Magic Quadrant for Content Services Platforms (CSP) – marking its 17th consecutive year. Being one of Canada’s largest software companies, OpenText has a big global presence and a strong ecosystem of over 600 international partners to implement and support multinational clients. Its deep partnership with SAP and its strategy of in-market acquisition have made it number one in the overall CSP market share.
OpenText is a leading Enterprise Information Management (EIM) company that enables organizations to gain insight through market leading information management solutions, powered by OpenText Cloud Editions. OpenText software applications manage content or unstructured data for large companies, government agencies, and professional service firms. OpenText aims its products at addressing information management requirements, including management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.