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Digital Transformation Article

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/eric-feige">Eric Feige</a><a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/dan-drapeau"> </a>is Managing Director, Strategy at <a target="_blank" rel="noopener noreferrer" href="https://www.vshift.com/">VShift</a> and a CMS Critic contributor. <hr /> Digital transformations are about business reinvention. Success requires aligned leadership, cultural adaptation, implementable strategy, and constant evolution. Disconnect between functional leaders (e.g., CFOs, CIOs, and CMOs) and their consultants, systems integrators, and agencies is a key reason why digital transformations fail.Often, we find that organizations are unable to quickly launch new sites or digital products required for growth and prioritized as urgent by leadership. Their content supply chain is bottlenecked and incapable of supporting personalized content experiences. And their customer data is just not usable despite years of marketing technology investment. If only there were a magic cure that could turn back time and ensure that strategies are implementable, digital technologies flexible, and campaigns effective – and able to drive growth at scale.Strategies created by management consultants with little to no digital program implementation experience yield “pie in the sky” roadmaps. Digital ecosystems implemented by global systems integrators and shaped by outdated IT principles deliver monolithic technologies that make business stakeholders dependent on vendor-certified consultants. Go-to-market (GTM) campaigns deployed by marketing specialists can only be launched by using non-enterprise MarTech (aka “shadow tech”) that circumvents blockers. Many organizations struggling to execute are increasingly self-aware that misalignment and lack of integration between strategy, technology, and marketing have left them with what developers call “a ball of mud” – a mess of an operating model that is hard to understand, difficult to maintain or evolve, and resistant to change.Can AI magically address organizational and third-party consultant dysfunction? Could a team of skilled AI agents, instead of humans, possess enough depth of specialized knowledge to seamlessly develop implementable strategies, flexible digital platforms, and winning GTM campaigns? No. AI will not be a magic cure – particularly if it is divorced from people, culture, and processes. That said, AI-enabled and integrated strategy, technology, and marketing will deliver business reinvention outcomes and will help course-correct transformations that have gone awry. <h3 id="ai-enabled-organizations-will-lead-the-way">AI-enabled organizations will lead the way</h3>According to IDC, <a target="_blank" rel="noopener noreferrer" href="https://my.idc.com/getdoc.jsp/?containerId=prUS52305724">$3.9 trillion will be spent</a> on digital transformation by 2027. Now is an opportune time to utilize AI – along with the right team of associates and consultants – to AI-enable and align key aspects of digital strategy, technology, and marketing so these four key issues are addressed:<ol><li>Lack of leadership support </li><li>Ineffective cross-functional governance</li><li>Stakeholders not being “on the same page”</li><li>Expanding the scope broadly rather than narrowing the focus</li></ol>Instead of executing a traditional management consultant strategy, AI-enabled organizations can shorten expensive multi-month strategy projects into mere days by systematically conducting competitive analysis, by ingesting stakeholder feedback and other relevant input into large language models, and by leveraging synthetic users for CX research and solution validation. Furthermore, AI tooling can render transformation roadmaps along with solution models to help stakeholders and cross-functional governance team members develop a common, aligned vision.<h3 id="the-benefits-of-a-composable-ai-approach">The benefits of a composable AI approach</h3>Rather than putting all your IT investments in a single vendor's digital technology, AI tools can help compose and intelligently assemble diverse digital experience modules. This way, the aligned vision can be progressively launched into production, with the more important aspects of the roadmap taking priority. Modularity and componentization are key in this new world of AI-supported development and integration. GTM leaders can more easily and flexibly trial-run digital technology using AI while platforms are not yet in production – a clever way of eliminating “shadow” systems.Lastly, by using AI to match customer profiles and critical needs, creative team members can more quickly fill the content supply chain with relevant copy/messages, images, videos, and tools to increase open rates, click-throughs, time-on-page engagement, and ultimately campaign conversion. AI can bridge the divide between strategy, technology, and growth, which are currently major impediments to successful digital transformation. By integrating AI enablement into these domains, sustained business reinvention is made possible while rewarding functional leadership for collaboration and for driving innovation and reinvention forward. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Aligning and Integrating Strategy, Technology, and Market Growth with AI

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<a href="http://www.progress.com" target="_blank" rel="noopener">Progress</a> is making progress.
And that says a lot given their long history in the business applications marketplace. Founded in 1981, it’s fair to say that the software vendor has “seen it all” and helped shape the current BA landscape. But such longevity can result in a paleolithic perception, especially when technology "years" are measured in days.
But that hasn't been the case for Progress. More recently, the company has focused on deepening its innovation across an expanding digital experience portfolio – starting with its acquisition of <a href="https://www.progress.com/blogs/progress-software-announces-agreement-of-intent-to-acquire-telerik" target="_blank" rel="noopener">Telerik’s Sitefinity CMS</a> in 2014.
With the accelerated pace of digital transformation felt throughout the Covid-19 pandemic, Progress has experienced steady growth, even <a href="https://www.zdnet.com/article/progress-software-stock-surges-as-fiscal-q3-results-crush-expectations-raises-year-view/" target="_blank" rel="noopener">crushing analyst expectations</a> for Q3 2021. This comes on the heels of another key <a href="https://www.globenewswire.com/news-release/2021/09/23/2302618/0/en/Progress-Announces-Acquisition-of-Kemp-Adding-Application-Experience-to-Industry-Leading-Product-Portfolio.html" target="_blank" rel="noopener">acquisition of Kemp</a>, a leader in the burgeoning Application Experience (AX) space, for a tidy sum of $258 million in cash.
Progress, yes. But not just for the sake of progress. There’s a plan in play, and there’s nothing “old guard” about this market leader’s vision for the future.
<h2>A shifting digital experience platform (DXP) marketplace</h2>
While Progress evolves their broader BA stack, Sitefinity continues to be a bellweather brand in the CMS and DXP storm of fragmentation and consolidation. This has been a critical advantage given the seismic shifts rippling across the DXP market.
As people and businesses move to more digital-first and contactless solutions (again, a by-product of Covid-19), having a solid digital strategy is essential. The demand for partners with proven experience and digital maturity has helped accelerate the pivot by streamlining technology adoption, reducing operational complexities, and eliminating many IT and compliance challenges.
This has been true for the entire DXP sector, which has experienced unprecedented growth.
But it’s not all rosy: Progress’ <a href="https://www.progress.com/campaigns/sitefinity/whitepapers/dxp-needs-to-be-less-complicated" target="_blank" rel="noopener">recent research</a> shows that 35% of organizations haven’t implemented a DXP solution because the products on the market are too complex, expensive, and monolithic – resulting in underutilized features that add to a bloated pricetag.
<h2>What to expect from Sitefinity DX 14.0 </h2>
With the release of <a href="https://www.progress.com/sitefinity-cms/dxp" target="_blank" rel="noopener">Sitefinity DX 14.0</a>, the company is injecting greater agility, flexibility, and extensibility into their digital experience platform (DXP) – providing a host of new capabilities for low-code integration, chat-driven engagement, and enhanced headless content delivery.
“As the core of a composable DXP, Sitefinity DX 14.0 puts pieces of the puzzle in place, giving organizations a powerful solution – without being overly complex or costly – for creating digital experiences that drive businesses forward,” said John Ainsworth, SVP, Core Products, Progress. “Organizations can be confident that through integrated content and commerce, combined with advanced marketing insights and headless experience delivery, they can create omnichannel experiences that deliver the right content, at the right time, on the right channel. This is no longer a choice, but a must for those who want to stay competitive.”
Along with the aforementioned enhancements, Sitefinity DX 14.0 will enable integrated, tailored experiences delivered and managed at scale. In that sense, organizations can fashion their own unique DXP solution by choosing which functionalities meet their unique business goals and challenges – and empower them to create composable digital experiences.
<h2>Sitefinity DX 14.0 features</h2>
With the new release, users will be able to:
<ul>
<li>Execute strategic, data-driven marketing: Create and execute marketing campaigns that are informed by interaction history via comprehensive touchpoint attribution modeling to drive more conversions and increased ROI.</li>
<li>Capitalize every channel in less time with multichannel experience management: Engage visitors across every stage of the funnel and customer lifecycle. With the hybrid content management capabilities of Sitefinity DX, comprising its headless content-as-a-service API framework, marketers can seamlessly execute a consistent and personalized experience across audiences’ key touchpoints. Additionally, organizations can drive visitors to positive outcomes by incorporating Progress’ powerful AI-driven chatbot platform, NativeChat®, into their Sitefinity experiences.</li>
<li>Boost efficiency through simplified system integration with low-code tools: Automate marketing operations and reduce implementation efforts through expanded connectivity between the systems necessary to deliver a well-orchestrated omnichannel experience. Leverage simplified workflows, service hooks, and low-code integration with components of existing tech stacks.</li>
<li>Scale global content and campaign delivery: Deliver content quickly and efficiently across channels with enhanced content synchronization capabilities. Improve content governance for multisite experiences across several business departments, units, locations, and brands with comprehensive multisite user group management.</li>
<li>Ensure delivery of a smooth page experience: Ensure an engaging and pleasant visitor experience and optimize SEO rankings, user engagement, and conversion. Marketers can get dedicated, out-of-the-box support for the newest Google Page Experience requirements.</li>
</ul>
<h2>Forging a leadership role in the DXP space</h2>
The last two years have seen a constant battle for enterprise dominance in the digital experience platform space. While both <a href="https://www.cmscritic.com/key-takeaways-from-gartners-2021-magic-quadrant-for-digital-experience-platforms/">Gartner</a> and Forrester have incrementally shifted the players on the board, few disruptors have made the treacherous climb to compete with the likes <a href="https://www.cmscritic.com/adobe-experience-cloud-adds-new-headless-cms-capabilities-updates-to-commerce-integration/">Adobe</a>, <a href="https://www.cmscritic.com/acquia-widens-its-dxp-stack-with-widen-acquires-dam-and-pim-capabilities/">Acquia</a>, <a href="https://www.cmscritic.com/episerver-rebrands-as-optimizely-following-acquisition/">Optimizely</a>, and <a href="https://www.cmscritic.com/sitecore-acquires-boxever-and-four51/">Sitecore</a>.
Still, there’s lots of room for growth in the DX market. <a href="https://www.statista.com/statistics/870924/worldwide-digital-transformation-market-size/#:~:text=In%202022%2C%20spending%20on%20digital,almost%207%20trillion%20U.S.%20dollars." target="_blank" rel="noopener">According to Statista</a>, global spending on digital transformation is projected to reach $1.78 trillion next year – and between 2020 and 2023, that number balloons to almost $7 trillion.
Those figures are driving more opportunities for platforms to “progress,” and that certainly seems to be the case with Progress as they launch a broader vision of completeness around their DXP offering. This began with CMS many moons ago and has hence evolved into a confluence of marketing and optimization capabilities.
Sitefinity has managed to adapt and thrive throughout the course of these changes and seems poised to continue its growth. While it hasn’t shed its mantle of being a core CMS, the DXP moniker – and its now composable nature – should provide greater control to users and businesses as they tackle the unrelenting needs of digital transformation.
"Content management was the underlying piece of any DX platform until organizations realized that it alone wasn't enough,” said Paul Nashawaty, senior analyst at Enterprise Strategy Group. "The increasing need for flexibility and integration with other systems led to the emergence of the composable DX platform. What makes this technology powerful is the flexibility it provides – organizations can integrate only the components and systems they need and customize them as consumer behavior and market trends change."
In the past year, Sitefinity DX has earned multiple recognitions and reviews. Most recently, it was named a “Leader” in <a href="https://www.progress.com/campaigns/sitefinity/whitepapers/dxp-grid-report" target="_blank" rel="noopener">G2’s Spring 2021 Grid® Report for Digital Experience Platforms</a>. The recognition was based on a variety of factors, including features and functionality, market presence, and customer satisfaction. Sitefinity DX was also named a “Major Contender” in Everest Group’s Digital Experience Platform (DXP) PEAK Matrix® Assessment 2021.
You can check out Sitefinity DX 14.0 at <a href="https://www.progress.com/sitefinity-cms" target="_blank" rel="noopener">https://www.progress.com/sitefinity-cms</a>.
<h2>About Progress</h2>
<a href="http://www.progress.com" target="_blank" rel="noopener">Progress</a> (NASDAQ: PRGS) provides the leading products to develop, deploy and manage high-impact business applications. Our comprehensive product stack is designed to make technology teams more productive, and we have a deep commitment to the developer community, both open source and commercial alike. With Progress, organizations can accelerate the creation and delivery of strategic business applications, automate the process by which apps are configured, deployed and scaled, and make critical data and content more accessible and secure – leading to competitive differentiation and business success. Over 1,700 independent software vendors, 100,000+ enterprise customers, and a three-million-strong developer community rely on Progress to power their applications.

Progress Launches Sitefinity DX 14.0, Enhances Digital Experience Delivery with Global Scale

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Progress Sitefinity logo with 14.0 version number

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Aligning and Integrating Strategy, Technology, and Market Growth with AI

Progress Launches Sitefinity DX 14.0, Enhances Digital Experience Delivery with Global Scale