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News about Customer Journey 

<hr /> 100 billion. It’s a big number. Hang on. A little context makes it even bigger: It would take a human approximately 9,513 years to count that high. Assuming they could recite one number every 3 seconds, non-stop, 24 hours a day.For <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/auxia">Auxia</a> – the customer journey orchestration platform that delivers AI-powered, hyper-personalized customer experiences – that figure is a reality. The company just announced that it has delivered 100 billion cumulative decisions on behalf of its customers. Even more impressive? Auxia’s AI agents now power roughly 400 million autonomous decisions every day, handling tasks like content selection, optimization timing, and determining next-best actions for individual users across channels like web, app, email, and more – all while processing 200 petabytes of first-party data annually.Not bad for a scale-up that’s only been around since 2022. But these numbers are more than just an expression of performance. They’re a clear signal that enterprise marketing teams are successfully breaking through the failures of early Gen AI projects – which have persistently plagued organizations – and deploying stable and scalable agentic systems that deliver revenue.  <figure class="image image_resized" style="width:37.86%"><img src="https://cmscritic.com/ms-content/uploads/2026/03/image-1773341679320.png" /></figure>Auxia CEO and co-founder Sandeep Menon. Source: LinkedIn When I spoke to Auxia’s CEO and co-founder <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/sandeep-menon-1087901/">Sandeep Menon</a> last October, he was fired up about the opportunity to bridge the gap that marketers have between content and context, and how Auxia enables teams to harness their first-party data and seamlessly orchestrate 1:1, adaptive, hyper-personalized customer journeys. As he framed it, agentic AI was the key to the next wave.“We’re really trying to be an agentic customer journey orchestration platform,” he told me. “We are going from the ‘Old World,’ which is about static, rule-based systems, to one that is much more dynamic.”Auxia has been on a steady tear since 2024, adding several Fortune 1000 clients and delivering stellar results. That led to a <a target="_blank" rel="noopener noreferrer" href="https://venturebeat.com/ai/auxia-raises-23-5-million-to-tackle-enterprise-marketings-reacquisition-treadmill">$23.5 million Series A</a> funding round. With cash in hand and an executive heritage from Google and Meta, the company has made significant gains towards its agentic ambitions, where AI is truly impacting outcomes.“We thought, wouldn't it be great if we kind of reimagined how a marketer's workflow should be in the age of AI?” he said previously. “The way it would work, in our perspective, is that you would always have a set of agents working in the background for you and surfacing insights. And then you – as a marketer – can go and look at those insights and then direct other agents to determine what action needs to be taken.”This vision sounds great. But herein lies the challenge: most enterprises are still stuck with legacy marketing stacks that limit their AI agility. There’s fatigue, cognitive overload, and a real hunger for more automation to lighten the load without compromising success. This is where Auxia is providing a pathway to an agent-powered “promised land” with real, quantifiable results. “Enterprise leaders are replacing rigid, rules-based marketing stacks with intelligent agents that optimize customer value in real time,” Sandeep said. “One hundred billion decisions is not just a scale milestone – it is proof that agentic AI delivers measurable top-line impact, not just operational efficiency.”<h3 id="real-impact-and-measurable-business-outcomes">Real impact and measurable business outcomes</h3>Customer journey orchestration (CJO) platforms help businesses to manage, automate, and personalize customer interactions across multiple touchpoints in real-time, using data-driven insights to improve engagement. The tighter integration of communication channels and dynamic personalization can enrich those touchpoints across previously fragmented interactions, so you can proactively guide customers to a conversion from any point in the lifecycle.Like every other segment of software, AI has been changing the game. Auxia’s AI-native solution autonomously determines the best experience for customers by orchestrating cross-channel, real-time journeys across web, app, email, and SMS while optimizing for business goals like activation, retention, cross-sell, and lifetime value. CJO stalwarts like Braze, Insider One, HubSpot, and Salesforce Marketing Cloud are all moving in the agentic direction, but Auxia is taking a unique approach as a challenger.Even today, only a small number of enterprises have what we could call “sustainable” agentic systems. According to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/agentic-panic-new-study-finds-ai-agents-in-production-face-infrastructure-and-reliability-challenges">research by Cleanlab</a>, these systems face significant hurdles, in part because change is fluid. And aside from <a target="_blank" rel="noopener noreferrer" href="https://modelcontextprotocol.io/docs/getting-started/intro">MCP (Model Context Protocol),</a> large-scale industry standards don’t yet exist.Said another way: We’re still in the early days, and many organizations are still struggling to get their GenAI initiatives to production, let alone their agent ecosystems.But Auxia’s growth might be an indicator that the conditions are changing. As Sandeep told me last year, the company’s focus on delivery has been key to its growth, and is reflected in how they engage with enterprise customers – even from a pricing perspective.“We are very focused on outcomes,” he said. “So a typical engagement would involve going deep into one specific marketing journey or use case that the enterprise wants to transform. Once we identify the use case, then we deploy our system, and the pricing is based on the volume of decisions they take and the usage there.”There were certainly some notable use cases of Auxia’s success in 2025. In one example, a single enterprise deployment generated $12 million in incremental revenue impact within its first year on the platform. Customers also saw CTRs increase by 5x and cross-sell lifetime value rise 84% compared to prior rules-based systems – with implementations completed in weeks, not months.<a target="_blank" rel="noopener noreferrer" href="https://www.auxia.io/blog/100-billion-decisions-and-counting">According to Auxia,</a> one customer even achieved a stunning 50x increase in new sign-ups after replacing a rules-based personalization stack with Auxia’s agent-driven approach. Impressive.Auxia is now powering solutions across the Fortune 500, Global 2000, and industry leaders in media, SaaS, insurance, mobile, and entertainment. In terms of brands, the company has added visible industry leaders like Atlassian, Assurant, The Guardian, Comcast, Mercari, and more to its roster. <h3 id="continued-product-innovation,-scale,-and-growth">Continued product innovation, scale, and growth</h3>Auxia has been steadily advancing its global ambitions. To meet the shifting policy and regulatory landscape, the platform has been built with enterprise-grade security, privacy, and reliability at a core level. This includes SOC 2 Type II certification, GDPR compliance, and more. While its agentic roadmap has also been rapidly evolving, Auxia has been innovating for quite some time. Last July, it released an enhanced version of its AI <a target="_blank" rel="noopener noreferrer" href="https://www.businesswire.com/news/home/20250709871181/en/Auxia-Announces-New-AI-Analyst-Agent-to-Help-Marketing-Teams-Convert-Campaign-Data-Into-Revenue-Insights">Analyst agent,</a> which uses a natural language interface to provide marketing teams with high-speed insights into campaign performance. Before, it was hard to know why AI-powered campaigns were succeeding or failing without complex data analysis. Now, marketers can just ask Auxia’s agent for the answers, effectively giving them a dedicated data scientist. <img style="width:84.68%" src="https://cmscritic.com/ms-content/uploads/2025/10/auxia-featured-2.jpg" alt="Auxia screenshot" />Auxia UX. Source: Auxia Towards the end of last year, they also introduced <a target="_blank" rel="noopener noreferrer" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fcmscritic.com%2Fone-ux-to-rule-them-all-auxia-powers-customer-journeys-with-ai-agents-in-new-unified-experience&amp;esheet=54444340&amp;newsitemid=20260311815297&amp;lan=en-US&amp;anchor=a+unified+interface&amp;index=3&amp;md5=c116cb4cb0570b1e9841ffecf1c444ca">a new unified interface</a> that brings decisioning, content generation, and insights into a single view, enabling marketing teams to manage AI-driven campaigns without technical resources.As Sandeep explained to me during the launch, the new UX also introduced the concept of a “Spark” – a moment of insight that agents uncover and proactively surface for marketers inside a unified dashboard, where it is ranked based on overall confidence. Campaigns are also organized into core marketing workflows called Journeys that align with customer needs. Under it all, Auxia has also expanded its infrastructure capabilities, scaling the platform to handle over 10 billion events per day, with peak loads of 15,000 queries per second. That reflects a 3x increase in capacity since early 2025.According to Auxia’s press release, there’s been rapid customer adoption and expansion. The product has been deployed across more teams, channels, and use cases, growing monthly decisions per customer to 6x year-over-year, and generating a heathy 176% net dollar retention (NDR) rate.Along with expanding its global footprint to include offices in Palo Alto, Tokyo, and Bangalore, Auxia has also quadrupled its headcount with several key hires. Clearly a sign that it’s bullish about the opportunities ahead.<h3 id="why-it-matters">Why it matters</h3>As I noted last year, AI-powered customer journey orchestration is unlocking key benefits for marketers as they look to scale hyper-personalization. Auxia’s vision has drawn real interest and vigor, and they’ve secured the funding to drive the company’s roadmap towards its agentic ambitions.We’re seeing the fruits of those labors – and not just in Auxia’s net gains. The platform’s surpassing of 100 billion autonomous decisions is a clear signal that AI agents are performing with real outcomes.As I said previously, I like the composable, agnostic nature of the product. As Sandeep explained in our last conversation, they work natively at the cloud layer, and they’re able to play with CMS and enhance 1:1 personalization with content decisioning via their agents.“We connect to content management systems, where you can use our agents to determine what is the right content to showcase to somebody at a point in time in their journey to get them to the objective,” he said. My recommendation: Auxia offers a great market alternative with a clear AI-forward motion towards an agentic marketing platform. Like all CJO products, you’ll want to request a demo and play close attention to how data sources are handled, the usability of workflows, and what native channels you’ll want to use now – and in the future. Customer journey tools are all about experimentation, so you’ll need real-world stakes to fully test and optimize, but you can get a sense in a demo of how granular the personalization is and how you can tailor it. Definitely worth a closer look as you explore options.<a target="_blank" rel="noopener noreferrer" href="https://www.auxia.io/demo">You can request a demo here.</a> <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. 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Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

100 Billion Autonomous Decisions? Auxia’s AI Agents Signal a Big Shift for Enterprise Marketing

matt-garrepy

<hr /> When I recently connected with <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/sandeep-menon-1087901/">Sandeep Menon</a>, we talked a lot about the customer journey. In many ways, it's a perilous trek for marketers. Kind of like scaling Mount Doom in The Lord of the Rings.But good prevails in that epic tale – and there's hope for downtrodden teams that are trapped by monstrous hoards of data. As co-founder and CEO at <a target="_blank" rel="noopener noreferrer" href="http://auxia.io/">Auxia</a>, Sandeep spends a lot of time thinking about ways to improve the marketer's magic across a growing expanse of channels and touchpoints. Auxia is part of that solution: an AI-powered platform that enables enterprise marketing and product teams to harness their first-party data to seamlessly orchestrate 1:1, adaptive, hyper-personalized customer journeys. Built by former <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/google-cloud-platform">Google</a> and <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/Meta_Platforms">Meta</a> engineers and leaders, the Auxia platform is giving marketing teams the ability to unlock hidden signals from their data, fueling a flexible suite of intelligent growth models that automate months of data science and engineering work.Customer Journey Orchestration – or often just “Journey Orchestration” – has become a fixture in DXPs, marketing clouds, and CDPs. It’s a concept that’s found its way into myriad features, enabling brands to identify audiences throughout the buying cycle and connect relevant marketing campaigns that align with their behaviors.At the center of it all is data, the Gold Standard in digital currency that fuels the tailoring of customer experiences with real-time, AI-driven personalization. It also enables meaningful cross-channel coordination that can send proactive alerts or actions based on specific signals. This is where agents entered the conversation with Sandeep, because they’re having a profound impact on how Auxia is evolving the space. As he explained, his tool combines advanced infrastructure with agentic AI to seamlessly orchestrate hyper-personalized customer journeys. <figure class="image image-style-align-center image_resized" style="width:33.88%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1761791281990.png" /></figure>Auxia co-founder and CEO Sandeep Menon. Source: LinkedIn “We’re really trying to be an agentic customer journey orchestration platform,” he said. “We are going from the ‘Old World,’ which is about static, rule-based systems, to one that is much more dynamic.”Now, Auxia is taking a major leap forward with its marketing platform, launching a new AI-native interface for marketers that brings decisioning, insights, and content generation together in one unified experience. The new interface addresses a central challenge for marketers that we’ve been talking a lot about recently: cognitive overload. The transformative design replaces complexity with clarity, so marketers can see their ideas, data, and creative work come together in a visual manner. Armed with enhanced strategic and holistic control, they can manage disjointed campaigns and design, optimize, and analyze every customer journey in a unified space. Auxia’s agentic capabilities are key to this, but it all feels streamlined and thoughtfully crafted, more like a ride-along co-pilot and less like another tool in the toolbox. And for marketers, less chaos means more calm. They don't need another unruly dragon to ride – but they do want the power to rule it all. <h3 id="harnessing-the-potential-of-ai-for-marketers">Harnessing the potential of AI for marketers</h3>Since launching in early 2024, Auxia has been on a meteoric rise. The scale-up has added several Fortune 1000 clients and delivered some astounding results. That led to <a target="_blank" rel="noopener noreferrer" href="https://venturebeat.com/ai/auxia-raises-23-5-million-to-tackle-enterprise-marketings-reacquisition-treadmill">$23.5 million Series A</a> funding round to tackle a huge gap in the marketing ecosystem: transforming raw data into personalized customer experiences.AI has been a core pillar for Auxia since its inception. When I spoke to Sandeep a few months ago, they were on the cusp of introducing new agents that were focused on enhancing various dimensions of the marketing experience. At that time, marketing teams were still dealing with fragmented experiences that lacked intuitiveness – where campaigns, assets, and insights were piled together without clear guardrails based on use case or objective.Like many modern enterprise software platforms, AI capabilities have been historically reactive in nature. Marketers needed to ask the right questions, rather than having an AI system that could proactively anticipate their needs. Again, this exacerbated the cognitive load – especially for teams juggling multiple campaigns.As Sandeep explained, the ideas for Auxia’s agents sprang from the needs of real marketers who have been hamstrung by these challenges, specifically the “black box” areas where data science needed to shine a light on the missing insight. Back in July, the company released an enhanced version of its <a target="_blank" rel="noopener noreferrer" href="https://www.businesswire.com/news/home/20250709871181/en/Auxia-Announces-New-AI-Analyst-Agent-to-Help-Marketing-Teams-Convert-Campaign-Data-Into-Revenue-Insights">AI Analyst agent.</a> Using a natural language interface, it provides marketing teams with high-speed insights into campaign performance. Before, it was hard to know why AI-powered campaigns were succeeding or failing without complex data analysis. Now, marketers can just ask Auxia’s agent for the answers.“One of my frustrations as a marketer was that I would launch, and I would have these systems doing stuff on my campaigns,” he said. “And then if I wanted to go back and determine what worked, or what didn't work, I had to rely on a data scientist or spend endless hours playing with Excel to find out. Now, imagine you can get those answers within a platform through a natural language interface. That's what prompted us to launch our Analyst agent, where you, as a marketer, can go in and interact with the data set and gain deep insights. So you don't need to rely on a data scientist or data engineer. We do it.”With Auxia’s new interface, teams have these agent resources in arm’s reach through a more unified experience, powered by agentic AI that’s helping them move from idea to execution with less friction. Built from the ground up with native AI capabilities, the console is designed to think and act alongside marketers – surfacing insights, suggesting actions, and automating complexity behind the scenes.<h3 id="a-unified-experience-that-streamlines-everything">A unified experience that streamlines everything</h3>One thing that immediately pops up for me is the elegance of Auxia’s new UX. It’s lightweight, intuitive, and makes it incredibly simple for marketers to navigate the ecosystem. You can access its agentic capabilities – like the Decisioning or Analyst agents – from one consistent, chat-based interface that modifies content based on your query. And rather than waiting for prompts, Auxia’s AI is humming constantly in the background, anticipating what you might need next. It surfaces insights and content recommendations automatically, cutting through the noise and reducing cognitive load.The console offers a reimagined home screen experience that brings campaign health, performance trends, and creative recommendations into a single view, helping teams take action faster. There’s also this concept of a “Spark,” which is a lightning moment of insight that agents uncover and proactively surface for marketers. You can review the insight daily from the dashboard, where it is ranked based on overall confidence. <figure class="image image-style-align-center image_resized" style="width:84.6%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/auxia-featured-2.jpg" alt="" /></figure>Auxia home screen featuring Sparks. Source: Auxia “One big shift that we are making is this whole idea of a Spark,” Sandeep described. “You have our Analyst agent working in the background, trying to understand and highlight insights that they are seeing. It will take an analyst team maybe days, if not weeks, to come up with insights like these, and then they would also need to know what to look for. Our agents are constantly working in the background, trying to determine what insights are relevant based on the current campaigns you're managing.”Drilling into the insights also provides recommendations, and you have the persistent presence of the “Ask Auxia” copilot for targeting natural language queries. <figure class="image image-style-align-center image_resized" style="width:84.97%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1761772811781.png" alt="A screenshot of a computer

AI-generated content may be incorrect." /></figure>Detail view from a Spark. Source: Auxia Campaigns are now organized into core marketing workflows called Journeys that align with customer needs. This includes Evergreen journey, which are always-on journeys optimized for continuous AI decisioning – and Burst journey, which are time-bound campaigns where marketers can override and steer based on their desired experiences.<h3 id="availability-and-pricing">Availability and pricing</h3>Auxia’s new console is already rolling out to select enterprise partners, with general availability planned for Q4 2025 – so any time now. If you’re interested in early access or live demos, you can visit<a target="_blank" rel="noopener noreferrer" href="https://auxia.io/"> auxia.io</a>I asked Sandeep about pricing, which is a bit of an enigma. That said, this isn’t a standard model. As he explained, a typical engagement would involve going deep into a specific marketing journey or use case that an enterprise wants to transform, and pricing is based on the calculated volume of decisions and usage. In other words, it’s highly custom – so you’ll need to connect with their team for details.<h3 id="the-verdict">The verdict</h3>Customer Journey Orchestration is becoming an elevated imperative as marketers look for new ways to optimize and enhance their campaign performance. Enterprises are hungry to get personalization right – and the stakes have never been higher. Journey orchestration is bridging the gap, but AI is making it more effective than ever. Auxia’s pure-play solution is challenging some of the built-in features of other platforms. From a first-party data standpoint, it’s been handling security and privacy from day one with GDPR compliance and other features that help ensure governance. Sure, pricing is vague, but that’s part of the discovery process. That said, if you can fill the role that data scientists play to divine insights and automate decisioning, it could be worth its weight in gold. One thing I do like is the composable, agnostic nature of the product. As Sandeep indicated, they work natively at the cloud layer, and they’re able to play with CMS and enhance 1:1 personalization with content decisioning via their agents.“We connect to content management systems, where you can use our agents to determine what is the right content to showcase to somebody at a point in time in their journey to get them to the objective,” he said. The redesigned UX is something to marvel at. It’s clean, concise, and delivers the unified experience that Auxia was aiming for. For marketers, reducing those “swivel chair” moments and crushing cognitive overload is key – especially in a dark landscape drowning in data and apps. If that sounds a bit like Mordor, relax. Auxia might just be your one UX to rule them all.  <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.61%" src="https://cmscritic.com/ms-content/uploads/2025/08/storyblok-joyconf-2025-logo.jpg" /><h4 id="storyblok-joyconf-2025"><a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Storyblok JoyConf 2025</a></h4>November 4, 2025 – New York, NY November 6, 2025 – Los Angeles, CAJoin us at JoyConf 2025, where the future of content meets the people shaping it. Built for developers, marketers, and digital innovators, this free conference goes way beyond product updates or yet another strategy playbook. It’s where you’ll get inspired, get real, and get connected – to ideas, to the community, and to what’s possible when you build joyfully. Whether you're building lightning-fast frontends or launching cross-channel campaigns, this is where content becomes connection and collaboration becomes second nature. Come for the talks. Stay for the community. Leave with joy. <a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Save your spot.</a> <img style="width:28.9%" src="https://cmscritic.com/ms-content/uploads/2025/08/sitecore-symposium-2025.jpg" /><h4 id="sitecore-symposium-2025"><a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium 2025</a></h4>November 3-5, 2025 – Orlando, FLAt Sitecore Symposium, you’ll learn how to meet your customers where they are – across channels, moments, and touchpoints that didn’t exist a year ago. You’ll hear how the boldest brands in the world are transforming content into outcomes and creating experiences that are fast, relevant, and human. Join 1,500 marketers, digital leaders, and technologists in Orlando to see what’s possible when personalization scales, AI accelerates creativity, and trust becomes your competitive edge. This is the Third Wave of the Internet. And this is your moment to lead in it. <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Get your tickets today.</a> <figure class="image image-style-block-align-left image_resized" style="width:28.08%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1759840698475.png" /></figure><h4 id="raise:-lifting-content-into-the-future-with-agentic-cms"><a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">RAISE: Lifting Content into the Future with Agentic CMS</a></h4>November 11, 2025 – London, UKJoin Kontent.ai at RAISE: Lifting Content into the Future with Agentic CMS, a premier free event for forward-thinking marketing and technology leaders shaping the way today’s most ambitious brands create and deliver content. Expect bold ideas, discover innovative strategies, engage with industry leaders, and gain insights that will lift your content strategy to new heights. At RAISE, you'll learn how to deliver faster, more engaging content experiences while AI does the busywork of audits, compliance, and localization with Agentic CMS, built to give you and your teams more time on creativity that matters. <a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">Reserve your seat today.</a> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2025/10/image-1761136749603.png" /><h4 id="live-webinar:-can-we-ever-get-composable-without-complexity?"><a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/webinar-cmscritic">Live Webinar: Can We Ever Get Composable Without Complexity?</a></h4>November 20, 2025 – 6 PM (CET) / 5 PM (GMT) / 12 PM (EST)Composable architecture promised to simplify digital experience creation by giving organizations the flexibility to combine the technologies that met their needs. But for many enterprises, it’s done the opposite, which has led to complex integrations, spiraling costs, and what some are now referring to as composable regret. In this live conversation, Umbraco CEO Mats Persson joins Matt Garrepy, Chief Content Officer at CMS Critic, for a candid exploration of what went wrong in the first wave of composable and what needs to change. <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/webinar-cmscritic">Register for the webinar.</a> <img style="width:29.08%" src="https://cmscritic.com/ms-content/uploads/2025/10/image-1761594434824.png" /><h4 id="typo3-conference-2025"><a target="_blank" rel="noopener noreferrer" href="https://t3con.typo3.com/">TYPO3 Conference 2025</a></h4>November 25–27, 2025 – Düsseldorf, GermanyT3CON is the premier annual event for web professionals, developers, marketers, and decision-makers. Much more than just a TYPO3-focused conference, T3CON spotlights the latest trends, innovations, and leaders shaping the future of content management, covering everything from grassroots initiatives to new technologies, strategies, and success stories. The event is designed to empower businesses and organizations with the knowledge and tools they need to thrive in the evolving digital landscape. The conference culminates in an awards ceremony celebrating the best TYPO3 projects across various industries. <a target="_blank" rel="noopener noreferrer" href="https://t3con.typo3.com/">Get your ticket.</a> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a>

One UX to rule them all: Auxia powers customer journeys with AI agents in new unified experience

Explore a wide range of informative articles on Customer Journey , insights, and industry updates. Stay informed and ahead of the curve with our diverse collection of news and posts covering the latest trends and developments in the industry. 