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customer relationship management Article

No More Kicking the CMS Tires: As Salesforce Acquires Contentful, Can it Keep the Wheels on the AI Road?

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HubSpot Puts Context on the Spot, Enhancing AEO and Agents to Help Marketers Win AI Search

<hr /> Your <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/what-is-a-content-management-system-cms">Content Management System (CMS)</a> is a core element of your online presence. However, a CMS is only one part of your digital marketing toolbox. To unlock its full potential, you need to integrate email marketing tools that help:<ul><li>Reach out to new audiences</li><li>Engage visitors and turn them into customers </li><li>Track the performance of your campaigns</li></ul> In this post, we'll highlight platforms that integrate with <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/wordpress">WordPress</a> and other CMSs.<h3 id="moosend"><a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/moosend">Moosend</a></h3> <figure class="image image-style-align-center image_resized" style="width:92.15%"><img src="https://cmscritic.com/ms-content/uploads/2025/06/image-1750083711805.png" alt="Picture" /></figure> <a target="_blank" rel="noopener noreferrer" href="https://moosend.com">Moosend</a> is an easy-to-use email marketing and marketing automation platform with a short learning curve and powerful tools. Its key features include:<ul><li>Built-in AI tools</li><li>Website tracking and segmentation</li><li>Ready-made automation flows</li></ul>Moosend integrates natively with WordPress and <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/drupal">Drupal</a>, but it's also possible to integrate the email marketing platform with any headless CMS through third-party tools.The email marketing platform lets you set up automated campaigns, segment your audience, and track performance, all from an intuitive dashboard. Connect your CMS with Moosend to automatically group your audience based on their interactions with your website, share content like blog posts, product updates, and promotions, and deliver a consistent user experience across channels. Best for: Small to mid-size businesses looking for an <a target="_blank" rel="noopener noreferrer" href="https://moosend.com/blog/cheap-email-marketing/">affordable email marketing platform</a> that carries powerful features without enterprise-level complexity.<h2 id="constant-contact"><a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/constant-contact">Constant Contact</a></h2> <figure class="image image-style-align-center image_resized" style="width:92.51%"><img src="https://cmscritic.com/ms-content/uploads/2025/06/image-1750083711640.png" alt="Picture" /></figure> One of the oldest and most popular email tools in the email marketing space, <a target="_blank" rel="noopener noreferrer" href="https://constantcontact.com">Constant Contact</a> is a go-to for businesses like nonprofits and event organizers due to core features that include:<ul><li>Event registration and ticketing options</li><li>Donation tracking tools to manage your data as a non-profit</li><li>RSVP tracking</li></ul>Its drag-and-drop email builder and powerful automations make it a well-rounded choice. You can connect it to popular CMS platforms via plugins or API, making it easy to capture subscribers and launch campaigns.Best for: Organizations that need to combine email with events, surveys, and social media in one place.<h3 id="mailchimp"><a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/mailchimp">Mailchimp</a></h3> <img style="width:93.9%" src="https://cmscritic.com/ms-content/uploads/2025/06/image-1750083711715.png" alt="Picture" />  <a target="_blank" rel="noopener noreferrer" href="https://mailchimp.com/">Mailchimp</a> is a popular newsletter tool that can help you craft beautiful email campaigns, improve brand visibility, and influence your <a target="_blank" rel="noopener noreferrer" href="https://attrock.com/blog/website-traffic-case-study/">website traffic</a> with more visitors and a better CTR. Whether you're running a blog or an eCommerce brand, this platform can help you go beyond email marketing with analytics tools that track the metrics that shape your content strategy, such as:<ul><li>Open and click-through rates</li><li>Deliverability</li><li>Unsubscribes</li></ul>Most CMS platforms support Mailchimp, and the setup is quite straightforward.Best for: Businesses and marketers who want deep insights into subscriber behavior and email performance.<h3 id="brevo"><a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/brevo">Brevo</a></h3> <figure class="image image-style-align-center image_resized" style="width:93.26%"><img src="https://cmscritic.com/ms-content/uploads/2025/06/image-1750083711667.png" /></figure> <a target="_blank" rel="noopener noreferrer" href="https://brevo.com">Brevo</a> is a robust all-in-one email marketing platform that helps you engage your audiences through SMS and email marketing campaigns. Its strength lies in delivering the right message at the right time using: <ul><li>A no-code email builder</li><li>Advanced segmentation and personalization options</li><li>Dynamic content</li></ul>Brevo integrates smoothly with most CMS platforms like WordPress, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/woocommerce">WooCommerce</a> and <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/elementor">Elementor</a>, making it easy to launch targeted campaigns based on user behavior.Best for: SMBs, growth-focused businesses that need a scalable solution.<h3 id="aweber"><a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/aweber">AWeber</a></h3> <img style="width:65.49%" src="https://cmscritic.com/ms-content/uploads/2025/06/image-1750083711798.png" /> <a target="_blank" rel="noopener noreferrer" href="https://www.aweber.com/">AWeber</a> is an email marketing tool marketed towards SMBs and content creators who want a powerful platform that can scale with them. The interface is user-friendly and feature-packed, including:<ul><li>Advanced behavioral targeting</li><li>Split testing</li><li>AI-powered content creation tools</li></ul>AWeber also supports rich media, so incorporating visuals like GIFs or links and thumbnails that lead to <a target="_blank" rel="noopener noreferrer" href="https://www.veedyou.com/video-animation-cost/">animated videos</a> in your emails is seamless. AWeber integrates with various CMS platforms (WordPress, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/wix">Wix</a>, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/shopify">Shopify</a>) through pre-built connectors and plugins.Best for: Creators and entrepreneurs looking for simple yet powerful tools to engage subscribers and grow their reach.<h3 id="boost-the-effectiveness-of-your-cms">Boost the effectiveness of your CMS</h3>Your CMS is only as effective as the ecosystem around it. By integrating tools like Moosend, Constant Contact, and other email marketing platforms, you can craft beautiful emails, enhance your brand's presence, and make data-driven decisions. That way, you can optimize your email campaign strategy and boost both performance and engagement. <hr /><a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/tealia">Téa Liarokapi</a> is a Senior Content Writer for Moosend and a CMS Critic contributor.  <h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

The 5 best email tools to integrate with your CMS in 2025

tealia

Is Google adding the letters 'CRM' to its Alphabet soup? Ask HubSpot

We all know it: CRM can get really complex. That's why many organizations turn to implementation partners to help unlock the maximum value of their CRM investment, from purchase to practice. 
To meet this demand head-on, <a href="https://www.sugarcrm.com/">SugarCRM</a> – the innovator of time-aware CX – has acquired W-Systems, Sugar’s North America Reseller of the Year in 2020 and one of the company’s largest global implementation partners. 
With this move, Sugar is expanding its ability to provide turnkey implementation services for its time-aware, AI-powered sales, marketing and service software – designed to help companies deliver a "high-definition" customer experience. In addition, W-Systems has developed numerous add-ons that are in high-demand by Sugar customers including document management, calendar enhancements, file storage, messaging services, and more. 
“We are excited to have the team at W-Systems, with their deep expertise and dedication to customer success, join Sugar to help fuel our continued growth in the North America region,” said Craig Charlton, CEO of SugarCRM. “W-Systems’ exceptional track record with more than 300 successful Sugar implementations and robust development of strategic add-ons perfectly aligns with our commitment to helping companies improve their business outcomes and achieve a high-definition view of their customers.”
The rapid growth of remote and distributed workforces and their reliance on digital – <a href="https://www.mckinsey.com/featured-insights/future-of-work/what-800-executives-envision-for-the-postpandemic-workforce">a by-product of the COVID-19 pandemic</a> – has accelerated the need for easy-to-deploy technologies. However, for many organizations, CRM continues to be a challenge to implement and adopt – particularly for distributed teams. By adding W-Systems to their portfolio, it appears that Sugar is doubling-down on its value as a trusted advisor.
“Speed and expertise are critical factors for companies looking to compete on CX,” said Brent Leary, founder and principal analyst at CRM Essentials. “SugarCRM’s acquisition of  W-Systems, a firm with long and deep commitment to serving the Sugar customer community, addresses a growing need for mid-market companies who want a trusted advisor that can help them navigate and succeed in their adoption of next-generation CRM and marketing automation environments.”
According to <a href="https://www.gartner.com/smarterwithgartner/top-cx-trends-for-cios-to-watch/">Gartner</a>, organizations are struggling to keep up with the growth of customer insight data. The speed and precision of artificial intelligence (AI) technologies and analytics, in addition to human insight, will provide the intelligence needed for the CX of the future. SugarCRM has been focused on innovation in all of these key areas, but adding W-Systems may help translate the complexity of bleeding-edge technologies like AI into practical, business-focused applications that validate the impact on CX.  
Much like <a href="https://www.salesforce.com/">Salesforce</a>, Sugar has also been diversifying their platform services to enhance value and compete more effectively. Most recently, <a href="https://www.sugarcrm.com/press-releases/sugarcrm-acquires-salesfusion/">they acquired Salesfusion</a>, a SaaS marketing automation solution, and Node – an AI platform that leverages CRM data. 
<h3 id="sugarcrm-and-w-systems-what-to-expect">SugarCRM and W-Systems: What to Expect</h3>
Sugar is on the path to becoming more than just a CRM. They are clearly evolving into a unified customer data platform that provides deep intelligence and insights across every facet of CX. Now, armed with marketing automation, personalization, and turnkey implementation services, they have more of the right tools to compete at the top of the market. 
W-Systems has been a long-time partner of SugarCRM, and they are fluent in the platform and its deployment. As previously mentioned, W-Systems has developed a number of custom add-ons for Sugar, which continue to be in high-demand amongst customers. These add-ons directly increase the utility and usability of Sugar Sell and Sugar Market (formerly Salesfusion), so we should expect to see more integration around those features. 
You can request a demo of the SugarCRM <a href="https://www.sugarcrm.com/request-demo/">here</a>.
<h3 id="about-sugarcrm">About SugarCRM</h3>
<a href="https://www.sugarcrm.com/">SugarCRM</a>’s time-aware sales, marketing, and service software helps companies deliver a high-definition (HD-CX) customer experience. For mid-market companies and anyone that wants a CX-driven platform, Sugar gives teams the time-aware customer data they need to achieve a clear view of the customer and reach new levels of business performance and predictability, and increase customer lifetime value. More than 4,500 companies in over 120 countries rely on SugarCRM. 
<h3 id="about-w-systems">About W-Systems</h3>
<a href="https://www.w-systems.com/" rel="noreferrer nofollow noopener">W-Systems</a>, acquired by SugarCRM, delivers sales and marketing solutions on a foundation of CRM to help customer-facing teams increase revenue and solve business problems.

SugarCRM Acquires Reseller W-Systems to Meet Demand for CRM Implementation Services

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CMS Summit 26

Find out at Open Source CMS 26, October 20-21 in Utrecht, Netherlands

What's ahead for Open Source CMS?

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