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<hr /> If you don’t have a membership card in your wallet or purse, you probably have a letter in your mailbox from an organization or association you belong to.  Example: I've supported the <a target="_blank" rel="noopener noreferrer" href="https://www.sierraclub.org/">Sierra Club</a> for years. I'm still fighting off the <a target="_blank" rel="noopener noreferrer" href="https://www.aarp.org/">AARP</a>, but I sense it coming. I’ve heard they offer some pretty great discounts.There are thousands of these bodies across the globe, composed of millions of people from all walks of life. This includes trade and professional associations, labor organizations, social enterprises – the list goes on.As such, these communities of interest are big. So big, in fact, that there’s an organization dedicated to supporting, connecting, and providing the category “glue” for membership-based entities. It’s called <a target="_blank" rel="noopener noreferrer" href="https://memberwise.org.uk/">MemberWise</a>, an independent network for international membership and association professionals. It’s free to become a member of MemberWise (making the whole thing a little meta), and it currently represents over 8,000 individuals working from more than 2,500 UK membership organizations and associations. This includes the British Medical Association, the Royal College of Nursing, and the IET. From a mission perspective, MemberWise enriches its community with access to best-practice guidance, expert knowledge, resources (like webinars), and networking events designed to help professionals improve member engagement, retention, and growth. It also features a <a target="_blank" rel="noopener noreferrer" href="https://memberwise.org.uk/how-to-become-a-memberwise-recognised-supplier/">Recognized Supplier Directory</a> with over 170 technology and service providers.Every few years, the MemberWise Network conducts its <a target="_blank" rel="noopener noreferrer" href="https://memberwise.org.uk/dx/">Digital Excellence Research Project,</a> a survey-based initiative that offers relevant perspectives on the digital tools, activities, and strategies being employed within the membership and association sector. The research, which is independently written by the network and contains statistically significant findings, is published in its Digital Excellence Report – delivering a clear view of new and emerging trends that can help drive organizational goals. The facts and figures are often used to bolster business cases and increase internal support when facilitating operational or strategic changes. <img style="width:70.51%" src="https://cmscritic.com/ms-content/uploads/2026/02/image-1772055247658.jpeg" alt="A close-up of a logo

AI-generated content may be incorrect." />Source: MemberWise website <a target="_blank" rel="noopener noreferrer" href="https://memberwise.org.uk/dx/">The 2026 edition was just released</a>, and it reveals some interesting data points about content management systems for membership bodies and associations. For robust entities, having a secure, scalable, and reliable CMS is vital to powering communication and engagement through various channels – specifically an association’s website.For the fifth consecutive year, <a target="_blank" rel="noopener noreferrer" href="http://www.umbraco.com/">Umbraco</a> was cited as the number one web content management system platform cited by medium and large membership organizations for developing websites and digital experiences, specifically to support their efforts in retaining and attracting new members and growing revenue. That last piece is critical, and the 2026 report doubles down on the compelling need for the sector to engage, retain, and grow memberships. It also highlights the challenge of rising costs and the mandate to counter it, so membership bodies can continue delivering services both online and offline. <figure class="image image_resized" style="width:43.7%"><img src="https://cmscritic.com/ms-content/uploads/2026/02/image-1772055247861.png" alt="A person with short hair wearing a blue shirt

AI-generated content may be incorrect." /></figure>Jacob Howell. Source: LinkedIn “We’re delighted to see that the majority of medium and large membership organizations continue to choose the Umbraco CMS platform to support their member acquisition, engagement, and revenue growth,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/howelljacob/">Jacob Howell,</a> Umbraco’s UK Partner Manager.According to the report’s author and MemberWise Network Founder and Chair <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/memberwise/">Richard Gott,</a> growth is now a requirement for all membership bodies – and it’s increasingly dependent on delivering engaging and value-driven digital journeys and experiences. <img style="width:43.21%" src="https://cmscritic.com/ms-content/uploads/2026/02/image-1772055247878.png" alt="A close-up of a person smiling

AI-generated content may be incorrect." />Richard Gott. Source: LinkedIn “This is why the report focuses on the performance of websites, digital publications, apps, and the technologies that membership organizations and their digital agencies are selecting to create those experiences,” he said. “Over the past five years, we have observed membership organizations and associations adopting more sophisticated content management systems to optimize – and increasingly personalize – online member journeys, engagement, experiences, and purchases.”<h3 id="key-findings">Key findings</h3>The 2026 MemberWise Digital Excellence Report was based on survey responses from 480 individuals across the UK membership and association sector. Segments were defined around subscription revenue, from small to medium to large. The figures are available in the report.There were some notable findings in this year’s research. For example, new member acquisition, engagement, and growth continue to be key priorities for membership organizations, along with increasing revenue from non-subscription activities such as conferences and continuous professional development.Additionally, the <a target="_blank" rel="noopener noreferrer" href="https://memberwise.org.uk/influence100/">largest 100 membership bodies in the UK</a> are now spending almost $340 million (£250 million) per year on digital technologies and web-based solutions – a massive investment that gives this market vertical real buying power. As stated, Umbraco is the CMS most commonly used by medium and large membership bodies. But here’s the kicker: more organizations than ever stated that they are satisfied with their CMS (+18%) and are now spending between 2% and 5% of total annual budgets on related technologies.Other layers of the stack are feeling the lift. For example, association management systems and focused industry CRMs are continuing to see increased website integration (+5%), and the path to integration is accelerating. Additionally, a greater number of membership bodies are measuring engagement via website and member portal activity, suggesting that analytics and insights are becoming a central imperative.59% of respondents also said that they’re using their CMS to personalize digital experiences for online members. In tandem, more organizations are personalizing content based on qualifying data such as areas of interest or geographic location. Finally, AI is becoming a more visible mandate. According to the research, adoption of AI-powered website functionality has increased by 21% over the past two years, suggesting that more associations are trusting AI in their digital workflows and operations – and that trend is likely to grow.<h3 id="umbraco’s-agency-partners-activate-growth-and-success">Umbraco’s agency partners activate growth and success</h3>One of the key pillars of Umbraco’s success is its hard-earned, highly-engaged community of more than 250,000 developers and users – buoyed by its well-established global partner network of digital agencies. These diverse shops offer both vertical and horizontal specializations, and several have implemented solutions for membership organizations and associations. According to Jacob Howell, Umbraco’s performance in the 2026 Digital Excellence Report is a testament to the company’s digital agency partners, including <a target="_blank" rel="noopener noreferrer" href="https://www.cantarus.com/">Cantarus</a>, <a target="_blank" rel="noopener noreferrer" href="https://www.wearewattle.com/clients/clients/">Wattle</a>, <a target="_blank" rel="noopener noreferrer" href="https://www.teambluelight.com/case-studies/?page=1">Bluelight</a>, and <a target="_blank" rel="noopener noreferrer" href="https://www.msqdx.co.uk/en/about">MSQ DX</a>.As he said, these teams have turned ambitious digital strategies into exceptional digital experiences, powered by Umbraco. “We’re proud to provide them with an open-source platform that gives them flexibility to integrate additional technologies, whenever required, while offering an intuitive interface for content editors at membership organizations.” <figure class="image image_resized" style="width:83.5%"><img src="https://cmscritic.com/ms-content/uploads/2026/02/screenshot-2026-02-25-at-4.png" /></figure>Source: Cantarus website's membership section Cantarus, Umbraco’s first transatlantic Platinum partner, has been an official part of the MemberWise Network for over a decade. The agency often shares thought leadership, success stories, and best practices for building websites and digital solutions that help organizations to engage and retain members. Boasting more than seventy membership organizations as clients, Cantarus is considered a market leader in the sector, having built websites and digital experiences for The Royal College of Physicians, British Computer Society, and The Law Society of England and Wales.“We’ve been heavily invested in the membership sector for over a decade, and it’s now our most important individual sector,” said Cantarus CEO <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/leeadams/">Lee Adams.</a> “When you’re responsible for the performance, stability, and security of a membership organization’s site, it’s important to have full confidence in the technologies selected to build it.” <figure class="image image_resized" style="width:42.83%"><img src="https://cmscritic.com/ms-content/uploads/2026/02/image-1772055247926.png" alt="A person in a suit

AI-generated content may be incorrect." /></figure>Lee Adams. Source: LinkedIn Adams went on to explain how Umbraco allows digital agencies like Cantarus to build websites and digital experiences that are tailored to the immediate requirements of membership organizations – with the flexibility and scalability to extend the platform as they grow. In essence, it’s future-proofing for a shifting landscape.“Because Umbraco is a powerful open source platform, we can tap into that creative ecosystem to offer clients a lower-cost implementation with no risk of vendor lock-in,” he continued, “and without limiting their technology options as members’ digital preferences evolve.”Complementing the report is MemberWise’s signature event, the <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/showcase/digitalexcellence2026/posts/?feedView=all">2026 Digital Excellence Conference &amp; Exhibition</a>, which exclusively focuses on the membership and association sector.<h3 id="why-it-matters">Why it matters</h3>As “The Friendly CMS,” it’s no surprise that Umbraco is a go-to CMS for organizations that focus on building and engaging with vibrant communities. At a granular level, this is a testament to Umbraco’s flexibility, reliability, and ease of use – as well as its end-to-end features for enabling rich functionality across modern digital experiences. Memberships and associations might seem like a niche market, but it’s a much larger segment than you might have realized. Clearly, Umbraco has endeavored to unpack the member journey and elevate the experience in a way that’s endearing to both its partner agencies and end customers – allowing them to build greater retention and loyalty while powering marketing strategies to attract new members.My recommendation: If you’re a membership or association, take a look at this MemberWise research and use it as a point of validation. While this is a regionally specific study, the data regarding content management and digital experiences is extensible. There are many CMSes that could potentially meet diverse requirements, but Umbraco and its partners have invested deeply in the goals and outcomes for this segment, and continue to push forward in areas like AI and personalization. As an open source platform, Umbraco also brings its own community to the table as a resource for innovation and democratized thinking. In this way, it reflects the mission and values of open communities. When you book your demo, ask for adjacent examples of CMS modules and workflows being utilized by similar associations as your own. This also includes transactional features, such as commerce for membership dues, etc. If you’re based in the UK and EU, Umbraco is already meeting data privacy and other compliance requirements, and has a strong sustainability strategy – so it checks many of the big boxes. It would be wise to put them on your shortlist. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. And connect with fellow Joomla enthusiasts, developers, and professionals from across the world.<a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/"> Book your seats today.</a> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Wise Choice: New Survey from MemberWise Puts Umbraco CMS on Top for Membership Organizations

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A Tale of Two Phils: Exploring Umbraco’s Open Source Vision for AI, MCP, and the Agentic Future of CMS

Orchestrate and Create: Umbraco Compose Streamlines Integration of New Technologies and Agentic AI

<hr /> Security will always be a critical pillar for modern software, particularly as more threats permeate the perimeter. But security is more than just a technology consideration, and requires the fortification of best practices and policies to complete the picture. As an open source content management system with multiple products in its ecosystem, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/umbraco">Umbraco</a> continues to invest in bolstering its own security posture – and just announced that it has achieved the globally recognized <a target="_blank" rel="noopener noreferrer" href="https://www.iso.org/standard/27001">ISO/IEC 27001:2022</a> certification.According to Umbraco CEO <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/the-right-person-to-lead-umbraco-appoints-mats-persson-as-ceo-reflecting-growth-ahead">Mats Persson</a>, this certification reflects the CMS’s growth and adoption by larger, multinational enterprises and organizations operating in highly regulated industries. It also enhances an already strong foundation of security-focused benchmarks that the company has attained.  <figure class="image image-style-align-center image_resized" style="width:36.25%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1769732833624.png" /></figure>Umbraco CEO Mats Persson “We already implement robust information security processes to comply with the NIS2 Directive and EU Cyber Resilience Act,” Persson said. “ISO 27001 certification provides our global partners and customers with the reassurance that Umbraco follows international best practices governing the way that our products process, store, and protect sensitive data.”<h3 id="setting-a-higher-bar-for-security">Setting a higher bar for security</h3>ISO – the <a target="_blank" rel="noopener noreferrer" href="https://www.iso.org/standard/27001">International Organization for Standardization</a> – maintains a rigorous process for achieving ISO/IEC 27001 accreditation. It’s well-regarded as the world's best-known standard for information security management systems (ISMS), and defines the core requirements it must meet.The ISO/IEC 27001 standard provides companies of any size – from all sectors of activity – with guidance for establishing, implementing, maintaining, and continually improving an information security management system.ISO 27001 provides a proven framework for several key requirements, starting with identifying and managing security risks and ensuring consistent and documented security practices are in place. Recipients of the certification must also support accountability and transparency across their teams, and continuously review and update their security systems and practices as their products and organizations evolve.Meeting ISO/IEC 27001 means Umbraco has instituted a system to manage risks related to the security of data that is owned or handled by the company, and that its system respects all the best practices and principles outlined in this standard.<h3 id="enhancing-security-to-support-the-partner-ecosystem">Enhancing security to support the partner ecosystem</h3>The ISO/IEC 27001 certification applies specifically to Umbraco’s product organization and follows an extensive audit of its people, processes, and technologies by an independent security specialist. It validates the company's fierce commitment to maintaining the confidentiality, integrity, and availability of sensitive data within its products.While the accreditation is a technical achievement, the investment in the process was also part of Umbraco’s ongoing support for its digital agency partners, which are increasingly winning deals with global enterprises – particularly brands and organizations with large workloads handling sensitive data. This includes complex websites and e-commerce sites.“Gaining the ISO 27001 certification shows that independent auditors have scrutinized the processes used to develop, operate, and maintain Umbraco products, and confirmed that the company reviews and manages security risks on an ongoing basis,” Persson added. “This is a milestone on a continuous security journey.”<h3 id="why-it-matters">Why it matters</h3>Umbraco is already demonstrating its ambitions for global growth, and this ISO certification is further evidence of its drive towards the enterprise layer. Having already complied with the <a target="_blank" rel="noopener noreferrer" href="https://www.google.com/search?q=NIS2+Directive&amp;rlz=1C5CHFA_enUS763US764&amp;oq=NIS2+direct&amp;gs_lcrp=EgZjaHJvbWUqDAgAEAAYQxiABBiKBTIMCAAQABhDGIAEGIoFMgYIARBFGDkyBwgCEAAYgAQyBwgDEAAYgAQyBwgEEAAYgAQyBwgFEAAYgAQyBwgGEAAYgAQyBwgHEAAYgAQyDAgIEAAYQxiABBiKBTIHCAkQABiABNIBCDMyMTFqMGo3qAIAsAIA&amp;sourceid=chrome&amp;ie=UTF-8&amp;ved=2ahUKEwiYhOmJg7KSAxV-1fACHXraPBYQgK4QegYIAQgAEAM">NIS2 Directive</a> (the comprehensive, EU-wide cybersecurity legislation that strengthens security for critical infrastructure and digital services) as well as the <a target="_blank" rel="noopener noreferrer" href="https://digital-strategy.ec.europa.eu/en/policies/cyber-resilience-act">EU Cyber Resilience Act,</a> Umbraco is well-positioned to sell into regulated industries with the most important product of all: trust. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. And connect with fellow Joomla enthusiasts, developers, and professionals from across the world.<a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/"> Book your seats today.</a> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Umbraco Lands ISO 27001 Certification, Bolstering Its Security Posture

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<hr /> Umbraco is opening a new gift in this post-holiday season: a new office in Melbourne, Australia.This is just the latest in the open source CMS vendor’s global ambitions, beginning with the opening of a US office in Charlotte back in August of 2020. Since then, the company has expanded its regional hosting for <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/products/umbraco-cloud/">Umbraco Cloud</a> users in both Australia and Canada – and most recently established a UK office in September of 2025.This is another big move, demonstrating Umbraco’s confidence as it looks to grow across multiple markets in the Asia-Pacific region. To get the job done, the company has tapped <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/emmanueltissera/">Emmanuel Tissera</a> to create and lead a team of dedicated professionals tasked with supporting Umbraco’s partners and enterprise customers in Australia, New Zealand, and the APAC territory. <figure class="image image-style-align-center image_resized" style="width:37.85%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1767719899828.png" /></figure>Umbraco's Head of APAC Emmanuel Tissera. Source: Umbraco Tissera comes from solid Umbraco stock. As the previous Technical Director at <a target="_blank" rel="noopener noreferrer" href="https://www.luminary.com/about">Luminary</a>, the first of <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/partners/find-a-solution-partner/?skill=&amp;sector=&amp;country=australia&amp;level=platinum">three digital agencies in Australia</a> to achieve Umbraco Platinum Partner status, he led and grew a team of developers building digital experiences for enterprise clients. He was also instrumental in establishing Umbraco’s regional hosting in 2023 to provide data residency for Umbraco Cloud users in Australia and New Zealand.“I’m genuinely excited about taking on this new role, which is the culmination of fifteen years working with the Umbraco CMS on both the client and agency side,” Tissera said. As the company framed in its announcement, a growing number of APAC partners are building highly scalable digital experiences on the Umbraco CMS platform for a wide range of organizations with enterprise-grade requirements. This includes <a target="_blank" rel="noopener noreferrer" href="https://www.calicoagency.com.au/our-work/zoos-victoria/">Zoos Victoria</a> (which serves 2.25 million visitors a year), <a target="_blank" rel="noopener noreferrer" href="https://www.koben.com.au/projects/australia-for-unhcr">Australia for UNHCR</a>, and <a target="_blank" rel="noopener noreferrer" href="https://www.remade.org.au/">ReMade in Australia</a>. To provide partners with essential local support for RFPs, technical demos, and PoCs, Umbraco decided to open an office in Melbourne's central business district.According to <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/mats-persson-296a66/">CEO Mats Persson</a>, the addition of Tissera is a key part of the success quotient, providing seasoned leadership and broad industry expertise – all underscored by a strong Umbraco foundation.“We are thrilled to have someone with Emmanuel’s depth of technical expertise, business acumen, community involvement, and interpersonal skills to lead, grow, and strengthen the Umbraco APAC team,” Persson said. “He brings more than two decades’ experience of guiding strategy, implementing technology, and shaping solutions architecture for leading enterprises. Clients, colleagues and the community can be reassured that they are in safe hands.<h3 id="a-deep-heritage-of-cms-expertise">A deep heritage of CMS expertise</h3>As a member of Umbraco's Management team reporting directly to Persson, Tissera will lead the strategy and execution for growing the Umbraco footprint across the Asia-Pacific region, focusing on the development of high-value relationships with partners, clients, and the open-source community. Leveraging his breadth of hands-on experience – crystallized by earning Umbraco MVP status six years in a row – Tissera plans to demonstrate the power of Umbraco as a scalable, performant, and friendly CMS for businesses and developers in the region. During his decade-long tenure at Luminary, he built enterprise-scale websites for leading Australian brands, including Snooze, Metricon, and the Melbourne Airport. He also provided solutions architecture for Schneider Electric and Netwealth, and led discovery projects for the New South Wales Government and UNICEF.Tissera brings proven insight to this new role. For the last 23 years, he has worked as a software engineer, building experience across the market’s leading content management systems. From the client perspective, he has worked with a bevy of notable organizations, including Emirates in Dubai and the Australian Associated Press. Tissera’s success is built on a solid Umbraco foundation, and he credits the company for helping to unlock his personal journey into the development field. He continues to pay that forward as a highly regarded contributor to the open source community, organizing regular meetups with fellow Umbraco developers across the APAC region. “My Umbraco expertise helped me to land my first web developer role in Australia, and I’ve been organizing developer meetups for the past eight years,” Tissera said. “The opening of the Melbourne office demonstrates Umbraco HQ’s commitment to APAC. I’m proud to be leading and growing the team to provide boots on the ground for Umbraco partners, enterprise customers, and the wider Umbraco community in Australia, New Zealand, and the Asia-Pacific region.”<h3 id="the-verdict-">The verdict </h3>Umbraco is opening 2026 with a strong commitment to its global strategy, building methodically and mindfully. By tapping a proven talent with Tissera, the company is leaning on a local expert with a worldwide reputation – someone who can help frame the benefits of the open source platform and its roadmap as it edges further into AI, orchestration, MCP, and other initiatives. There’s wind in Umbraco’s sails, and for good reason. In my <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/the-right-person-to-lead-umbraco-appoints-mats-persson-as-ceo-reflecting-growth-ahead">previous conversations</a> with Persson – including a <a target="_blank" rel="noopener noreferrer" href="https://www.youtube.com/watch?v=r3EYipUWEPc&amp;t=102s">recent webinar we co-hosted</a> on the future of composability – the company is harnessing its differentiated value to enable enterprises with a complete ecosystem of capabilities. Much of the innovation and traction is coming from its highly engaged community of more than 250,000 open-source contributors and an international network of digital agency partners, with trust being reinforced by the Umbraco commercial organization – which ensures the platform remains supported, updated, and resilient.As 2026 blossoms, agentic AI will undoubtedly be a critical requirement for enterprises. But it must demonstrate value. Umbraco’s roadmap continues to drive innovation in key areas, and its open source posture gives it a unique angle when it comes to customization and experimentation. Further, as digital sovereignty becomes a more central topic for organizations, having options for localized cloud hosting provides an added dimension of confidence and trust. These are all points in its value equation. Umbraco has always been smart, patient, and intentional with its strategy, and this latest expansion demonstrates an intelligent focus on reinforcing support for people and partnerships – which is always the best place to activate growth. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a>

Umbraco Accelerates Global Growth with New Melbourne Office, Appoints Emmanuel Tissera Head of APAC

<hr /> When <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/umbraco">Umbraco’s</a> community talks, its HQ listens – and <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/bolette-kern-2436ab57/">Bolette Kern</a> helps turn those transactions into action. As Senior Product Manager for the legendary open source vendor, Bolette is at the front line with users, embodying what makes Umbraco “The Friendly CMS.” In fact, when news broke that <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/blog/umbraco-17-lts-release/">Umbraco 17</a> was being released last week, she joined me for a call from a partner summit. She’s busy. And rightly so. Umbraco has been blazing trails recently, going back to this year’s <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/sowing-the-seeds-of-love-umbracos-codegarden-2025-celebrates-20-years-of-community-and-innovation">CodeGarden event</a> – where everything from a <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/blog/unveiling-umbraco-mcp-server/">new MCP server</a> to orchestration features via <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/products/umbraco-compose/">Umbraco Compose</a> were unveiled.But one of the jewels in the crown has been the hotly anticipated, long-term supported (LTS) version 17 of Umbraco, which Bolette calls a “major and milestone release.” As she noted, it follows the predictable six-month cadence for releases. But it’s also the realization of a two-year journey that began with its new backoffice architecture in Umbraco 14. Now, all of the pieces have aligned in this latest LTS, including a mature backoffice experience, a modernized content platform, and a concurrent ecosystem – from extension APIs to package compatibility. As Bolette said, this LTS version is an ideal fit for agencies and organizations craving stability, longevity, and growth. Making the move will give developers a host of new capabilities and essential updates, which is what makes this leap so critical.“It's really important that we have people moving forward with us on this new LTS, because we’ve introduced quite a lot of necessary changes in 14,” she said. “Going from 13 up to 17, we have a job of making sure that people are joining us on this journey into a more modern platform that also supports what Umbraco is best at, which is being the most extendable and ‘Friendly CMS’ that's out there.”While Umbraco sees this LTS as evolutionary, it still reflects the core pillars of freedom and flexibility, allowing developers to work with their preferred technologies and frameworks to build and customize their digital experiences. It’s the embodiment of a truly composable posture, allowing its community to build in almost any direction.One of the big benefits of this LTS is the glide path to upgrade, and how Umbraco has reduced the friction associated with the move. “Organizations that have built projects on Umbraco 13, our previous LTS version, will have a direct upgrade path to Umbraco 17,” Bolette said. Customers upgrading to Umbraco 17 LTS will also benefit from its new backoffice architecture, extensibility, security, headless capabilities, scalability, and performance enhancements brought into the core CMS over the past two years.Part of the impetus for upgrading is having a future-proofed foundation. As Bolette pointed out, the underlying <a target="_blank" rel="noopener noreferrer" href="https://learn.microsoft.com/en-us/dotnet/core/whats-new/dotnet-10/overview">.NET 10</a> is also an LTS version of Microsoft’s software. As such, customers will be on the latest .NET version – ensuring that any optimizations and improvements at the Microsoft layer are also reflected in Umbraco 17. “Both are LTS versions, which means that your Umbraco 17 projects will be future-proofed for at least three years,” she stated.One really great attribute worth elevating: Umbraco has been focused on delivering an accessible backoffice throughout 2025, engaging with an accessibility consultant to review and improve its editor-facing workflows against <a target="_blank" rel="noopener noreferrer" href="https://www.w3.org/WAI/">WCAG standards.</a> According to Bolette, most issues flagged in the audit have been remediated in 17, or are targeted for 17.1.<h3 id="what’s-new-in-umbraco-17">What’s new in Umbraco 17</h3>Overall, there’s a lot. And if you’re up for a deeper technical review of repository caching or system date migration, I suggest reviewing this <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/blog/release-candidate-umbraco-17/">Release Candidate blog post</a>. It’s a fantastic granular accounting of everything, from small upgrades to big features. Here's a video segment that unpacks the biggest improvements in Umbraco 17, featuring <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/lottepitcher/">Lotte Pitcher,</a> Head of Developer Relations, <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/niels-lyngs%C3%B8-01b159272/">Niels Lyngsø,</a> Technical Product Manager, and Senior Developers on the CMS team – <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/laura-neto/">Laura Neto</a> and Nikolaj E. Lauridsen: <figure class="media"><div data-oembed-url="https://youtu.be/EfC9jWUaIXk"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/EfC9jWUaIXk" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure> What really stands out in Umbraco 17 is the introduction of comprehensive backoffice load balancing and enhanced search functionality. While both features will appeal to a range of use cases, they further reflect Umbraco’s tacit focus on growing its enterprise portfolio, especially in the addressable North American market. As Bolette explained, many of the new features in Umbraco 17 are tailored to enterprises, offering advanced capabilities that are fit for large-scale organizations and global teams.“There’s wind in the sails for moving upmarket right now,” she said. “So everything we do, including some of the features that we’re introducing in Umbraco 17, is catering to the more enterprise-scale projects. For example, load balancing in the backoffice really caters to projects that have 100-plus editors.” <h4 id="backoffice-load-balancing">Backoffice Load Balancing</h4>Without question, the ability to <a target="_blank" rel="noopener noreferrer" href="https://docs.umbraco.com/umbraco-cms/fundamentals/setup/server-setup/load-balancing">load balance the backoffice</a> in Umbraco is a major step forward – and a big win for enterprise workloads. Previously, only a public-facing website could run across multiple servers, while the backoffice was restricted to a single machine. This killed performance for larger teams that swarmed one server for all content creation and media management, severely impacting scalability and resilience.Now, with Umbraco 17, you have one unified application that can scale horizontally to meet your needs. Effectively, your entire backoffice can run across multiple servers – just like a front-end website. This gives content teams greater confidence over performance, improved resilience by eliminating a single point of failure, and a simpler infrastructure to worry about.Load balancing provides the elasticity that enterprises rely on for performance, particularly in high-volume editorial workflows. The benefit to large, distributed teams and organizations is clear, hence why <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/filip-larsen">Umbraco CTO Filip Bech Larsen</a> called it a “game-changer for enterprises” that have multiple content editors working on their website at the same time. <h4 id="enhanced-search">Enhanced Search</h4>Semantic search is driving a large share of the customer engagement across digital experiences. By some accounts, as much as <a target="_blank" rel="noopener noreferrer" href="https://www.coveo.com/blog/what-is-site-search/">43% of website visitors opt for the site search</a>, with a clear preference for natural language.Umbraco’s enhanced search is helping to meet this demand. The feature arose from digital agency partners who were tasked with adding semantic search to customer sites. Obviously, there are numerous tools across the market that provide site search, and with Umbraco 17, you can plug in abstractions that deliver those capabilities via your preferred search provider. <h4 id="mcp,-cloud,-and-more">MCP, Cloud, and more</h4>I already alluded to the additional granular features of the updated backoffice, specifically as it relates to the new load balancing capability. On top of that, the Umbraco 17 LTS also benefits from a <a target="_blank" rel="noopener noreferrer" href="https://learn.microsoft.com/en-us/aspnet/core/performance/caching/hybrid?view=aspnetcore-10.0">HybridCache feature</a> that optimizes content loading and multi-site support features introduced in Umbraco 15. Further reflecting the enterprise focus, there are Block Level Variations that enable global organizations to make local language content changes while maintaining their core brand standards with consistency. There’s also role-based permissioning that’s accessible via the Client Credentials feature.Another big change worth noting is the replacement of <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/tinymce">TinyMCE</a> with a new open-source rich text editor, <a target="_blank" rel="noopener noreferrer" href="https://tiptap.dev/product/editor">TipTap</a>. The transition is designed to improve not only the content editing experience, but also handle license compliance out of the box. <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/tinymce-releases-2025-state-of-rich-text-editors-report-and-cms-use-cases-are-fading-why-it-matters">I recently wrote</a> about how CMS use cases for RTEs are diminishing, and open source options like this do offer clear advantages.I mentioned MCP earlier, but it’s a vital part of the growing agentic strategy for Umbraco. The final version of the <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/blog/umbraco-cms-developer-mcp-for-umbraco-16/">Developer MCP is live,</a> which delivers full API parity with Umbraco’s Management API and a host of refinements. While the Developer MCP is largely designed for technical folks, forthcoming capabilities will be focused on weaving AI across everyday editorial workflows. This includes enhancements like Tools Collections, an Editor MCP, and more.With the rebrand of uMarketing Suite complete, 17 now aligns its backoffice experience with <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/blog/introducing-umbraco-engage/">Umbraco Engage,</a> which introduces Deploy support – making it easier to transfer configs like segments, personas, and more while maintaining analytics data in each environment. Umbraco 17 is also available on <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/products/umbraco-cloud/">Umbraco Cloud</a> immediately and provides some key enhancements for enterprises. This includes a Custom Identity Provider support for the Cloud Portal that centralizes authentication and daily bandwidth insights to improve operational visibility and capacity planning.<h3 id="maintaining-openness">Maintaining openness</h3>Umbraco 17 might be a technical evolution, but the company hasn’t changed its fierce commitment to community. Maintaining engagement and supporting open source contributions remain at the heart of Umbraco’s strategy, which firmly roots the trust that users and enterprises rely on. I asked Bolette how the changes in this latest version – or any version for that matter – are telegraphed with the community to build consensus and adoption. “I think it really comes down to being very honest and transparent about what it is that we see as the key benefits,” she said. “When we say we’re the most friendly and most extensible CMS, that’s really true to the bone. Being very transparent about what we do is helping us along the way to get this message out.”The last few years have seen solid growth and expansion for Umbraco. As it looks ahead, partnerships will be a critical ingredient in the recipe for success. As such, the company is focused on reinforcing its relationships to fuel innovation and opportunities.“It’s really been such a great experience seeing how this started in the community,” Bolette said. “Now, we’re sitting in conversations with partners that are building things on top of MCP, and they’re just so proud of showing off what they have built. Having that super close connection to what our ecosystem and what our partners and the community are doing is key.”Like all software, CMS platforms are in a constant state of improvement. What makes Umbraco different is its open source community and the ideation and innovation it brings to the evolutionary track. The resulting DNA offers stronger bonds, passing down the best traits of human thinking, connection, and inspiration – even as technology continues to change. With Umbraco, you're not just leveraging a product or an LTS. You're investing in the people behind it. And that core of community is one of its greatest assets. You can get more details on <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/blog/umbraco-17-lts-release/">Umbraco 17 here.</a>  <hr /><h4 style="text-align:center" id="looking-for-more-guidance-on-umbraco?-talk-to-an-expert.">Looking for more guidance on Umbraco? <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /> <h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a>

Umbraco 17 Energizes Digital Experiences with Enterprise Load Balancing, Enhanced Search, and More

Combatting Composable Regret in 2026

filip-larsen

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<hr /> When I spoke to <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/filipbech/">Filip Bech-Larsen</a> before Umbraco’s <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/sowing-the-seeds-of-love-umbracos-codegarden-2025-celebrates-20-years-of-community-and-innovation">2025 Codegarden event,</a> he was ecstatic about a lot of things. And rightly so. The open source content management system – which has long been dubbed<a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/about-us/values/why-the-friendly-cms/"> "The Friendly CMS”</a> – was on a roll. Along with a years-long stretch of remarkable growth and an expanding ecosystem of offerings, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/umbraco">Umbraco</a> was plotting an ambitious course in the evolving landscape of AI.Of course, as an open source vendor in a landscape of proprietary solutions, Filip reminded me why Umbraco’s approach to AI was markedly different from other commercial solutions.  “Our strategy is a little bit different to most of our competitors, and it basically comes down to Umbraco being a platform that you build on top of, instead of being the tool that does everything for you,” he explained. “Like the Lego bricks metaphor, we give you the base plate, and all the blocks, and then you build whatever you want on top of that. And since we're open source, we can't really take a commercial dependency and just integrate directly with ChatGPT because that's not how open source licensing works. So we have a few different tracks around this.”And the primary vehicle for accessing these tracks is the <a target="_blank" rel="noopener noreferrer" href="https://marketplace.umbraco.com/">Umbraco Marketplace,</a> which features a wide range of artificial intelligence plugins, from translators to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/tinymce-brings-advanced-ai-to-cms-text-editing-interview-with-fredrik-danielsson-elise-bentley">TinyMCE’s</a> premium package that includes a super handy accessibility checker. He went deeper into the details, which you can <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/sowing-the-seeds-of-love-umbracos-codegarden-2025-celebrates-20-years-of-community-and-innovation">read about here.</a> Along with these advancements, Filip also shared the first glimpse of <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/blog/unveiling-umbraco-mcp-server/">Umbraco’s new MCP server,</a> crystallizing the company’s bold steps into the realm of agentic AI. In fact, since Codegarden, MCP has exploded in adoption, with <a target="_blank" rel="noopener noreferrer" href="https://modelcontextprotocol.io/docs/getting-started/intro">thousands of options</a> now available across a multitude of servers. Now, with MCP reaching a fever pitch and becoming a central part of the agentic horizon, Umbraco is doing what it has done over the past twenty years: looking to its open source community. There have already been sparks of AI innovation from across Umbraco’s 250,000 contributors and its international network of digital agency partners. Now, the company’s core team has brought dedicated talent to its inner circle to accelerate the MCP frontier. Effective today, <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/phil-whittaker-82481716/">Phil Whittaker</a> has been appointed Senior Software Engineer at Umbraco, where he will be focused on the continued development of its MCP server and the maturing of its overall AI strategy.  <figure class="image image-style-align-center image_resized" style="width:77.21%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1760413085606.png" alt="" /></figure>Phil Whittaker. Source: LinkedIn With over 25 years of experience, Phil brings a deep resume to the role, having held positions as a software developer, digital agency founder, CTO, and lead engineer. He’s also worked extensively with Umbraco, <a target="_blank" rel="noopener noreferrer" href="https://ucommerce.net/">uCommerce</a>, and other platforms to build complex, highly integrated websites and digital experiences. Phil is also a prominent fixture within Umbraco’s open source software ecosystem, sharing his knowledge with fellow developers and organizing Umbraco user meetups. His commitment to the community has earned him an <a target="_blank" rel="noopener noreferrer" href="https://community.umbraco.com/mvp-program/current-mvps/">Umbraco MVP</a> five times. “Being part of the Umbraco open-source community over the past fourteen years has made a huge difference to me professionally and personally,” he said. “I’m delighted to join a team of people whose work I have admired for many years.”“Phil Whittaker is a major contributor within our open-source community and is at the very heart of Umbraco MCP Server development,” said Filip Bech-Larsen. “We’re excited to be able to work alongside him at Umbraco HQ to support organizations as they learn how to harness the power of agentic AI, while retaining full control and transparency over its operation.”<h3 id="focused-on-mcp">Focused on MCP</h3>A quick reminder if you’re new to MCP: <a target="_blank" rel="noopener noreferrer" href="https://modelcontextprotocol.io/docs/getting-started/intro">Model Context Protocol</a> is an open standard that enables large language models to connect and communicate with external tools, data sources, and other services. Think of it as a USB-C port for AI, providing a vehicle for LLMs to access and share information. This, in turn, enables the development of rich AI agents that can be enlisted to perform complex, real-world actions – and that runs the gamut from ecommerce transactions to wildly imaginative tasks.Despite all the fervor, the phenomenon of MCP is still pretty fresh. In fact, the standard was <a target="_blank" rel="noopener noreferrer" href="https://www.anthropic.com/news/model-context-protocol">launched by Anthropic</a> in November of 2024 and made available as an open source framework. But it caught on quickly, and by spring of this year, the buzz around agentic commerce was palpable – and MCP was seen as a gateway for expanding the agent-to-agent vision.As Phil explained, he was already developing AI apps and harnessing AI for content generation and coding before ChatGPT was launched. This gave him more of a solid foundation as MCP came on the scene. “I started experimenting with Model Context Protocol at the start of this year and was hugely impressed by its potential when combined with a CMS,” he said. “This led me to the development of an MCP Server for Umbraco. It’s incredibly powerful, while providing strong control. We’ve built the right tool in the right way at exactly the right time. As a developer, you don’t come across anything this momentous more than once or twice in your career.”In September, Phil wrote about the beta release of the <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/blog/announcing-the-beta-release-of-the-developer-mcp-server-for-umbraco-cms/">Developer MCP Server for Umbraco CMS,</a> which provides a pathway to AI-powered content management capabilities directly in the Umbraco CMS workflow. This was a milestone moment in the continued development of Umbraco’s MCP strategy, signaling his future role in shaping the continued trajectory. <h3 id="why-it-matters">Why it matters</h3>MCP is a clear game-changer as we move full throttle into the era of agentic AI. For CMS and DXP vendors, having an MCP server has become a strategic imperative, and Umbraco is taking a sage course by elevating an experienced AI pioneer from its own community to shape the next steps of its MCP evolution.Umbraco continues to enjoy a unique position within the CMS category as the most widely-used open source content management system built on .NET. The platform is trusted by well-established global enterprises like Rubbermaid, but is also a go-to for public sector organizations – reflecting its secure, scalable, and future-proof posture. Umbraco’s commitment to accessibility and sustainability is also a testament to its culture, and further reinforces the loyalty of its highly-engaged community of users and developers – clearly one of its strongest attributes. It has also made some smart moves with the rollout of its <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/">Umbraco Cloud</a> strategy, which features enterprise-grade scalability and regional hosting. While Umbraco is cementing its position as a CMS with MCP capabilities, it’s important to understand your own agentic goals as you evaluate solutions. What I like about the elevation of Phil to the UmbracoHQ team is his proven track record of documenting the value of these tools through a legacy of proven Umbraco experience – and that should translate into greater confidence. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.61%" src="https://cmscritic.com/ms-content/uploads/2025/08/storyblok-joyconf-2025-logo.jpg" /><h4 id="storyblok-joyconf-2025"><a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Storyblok JoyConf 2025</a></h4>October 14-15, 2025 – Amsterdam, Netherlands November 4, 2025 – New York, NY November 6, 2025 – Los Angeles, CAJoin us at JoyConf 2025, where the future of content meets the people shaping it. Built for developers, marketers, and digital innovators, this free conference goes way beyond product updates or yet another strategy playbook. It’s where you’ll get inspired, get real, and get connected – to ideas, to the community, and to what’s possible when you build joyfully. Whether you're building lightning-fast frontends or launching cross-channel campaigns, this is where content becomes connection and collaboration becomes second nature. Come for the talks. Stay for the community. Leave with joy. <a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Save your spot.</a> <img style="width:28.9%" src="https://cmscritic.com/ms-content/uploads/2025/08/sitecore-symposium-2025.jpg" /><h4 id="sitecore-symposium-2025"><a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium 2025</a></h4>November 3-5, 2025 – Orlando, FLAt Sitecore Symposium, you’ll learn how to meet your customers where they are – across channels, moments, and touchpoints that didn’t exist a year ago. You’ll hear how the boldest brands in the world are transforming content into outcomes and creating experiences that are fast, relevant, and human. Join 1,500 marketers, digital leaders, and technologists in Orlando to see what’s possible when personalization scales, AI accelerates creativity, and trust becomes your competitive edge. This is the Third Wave of the Internet. And this is your moment to lead in it. <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Get your tickets today.</a> <figure class="image image-style-block-align-left image_resized" style="width:28.08%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1759840698475.png" /></figure><h4 id="raise:-lifting-content-into-the-future-with-agentic-cms"><a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">RAISE: Lifting Content into the Future with Agentic CMS</a></h4>November 11, 2025 – London, UKJoin Kontent.ai at RAISE: Lifting Content into the Future with Agentic CMS, a premier free event for forward-thinking marketing and technology leaders shaping the way today’s most ambitious brands create and deliver content. Expect bold ideas, discover innovative strategies, engage with industry leaders, and gain insights that will lift your content strategy to new heights. At RAISE, you'll learn how to deliver faster, more engaging content experiences while AI does the busywork of audits, compliance, and localization with Agentic CMS, built to give you and your teams more time on creativity that matters. <a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">Reserve your seat today.</a> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a>

Umbraco Accelerates AI Transformation by Appointing Senior Software Engineer to Focus on MCP

Sowing the Seeds of Love: Umbraco's Codegarden 2025 Celebrates 20 Years of Community and Innovation

<hr /> What does sustainability mean to you?For those of us in the digital experience industry, it means being more responsible about our carbon footprint and rethinking our web strategies to reduce the impact on the planet. But it's also a word that expresses a deep concern about the future – and how our efforts today can translate into a more stable and fruitful world tomorrow. In early April of this year, Umbraco published its <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/about-us/impact-report/">third annual Impact Report</a>, transparently documenting its vision for sustainable action and its holistic culture to activate change at a global level. Among its peers in the broader industry, Umbraco has long exemplified how a business can tap profitability, build loyalty, and scale to new heights while embracing sustainable practices. In my analysis of the report, I noted how Umbraco synthesized the company’s business and financial performance with its commitment and responsibility to the CMS industry and the world at large. Taken together, it crystallized Umbraco’s successful investment in sustainable strategies and told an inspiring story about how a business can do good in our world.As a next step in shepherding its vision for the year ahead, the open-source .NET CMS provider has revealed the members of its 2025 Sustainability Team, who were culled from its 250,000-strong global community of web developers, designers, content managers, and business leaders.I had a chance to connect with <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/martin-w%C3%BClser-larsen-72a6733/">Martin Wülser Larsen</a>, Umbraco’s Business Excellence Manager and new Sustainability Team steward, about Umbraco’s focus on sustainability. He brings a self-described role of “sustainability enthusiast” to his resume, and is squarely centered on managing and supporting this community-based team.<h3 id="why-such-a-deep-conviction-to-sustainability?">Why such a deep conviction to sustainability?</h3>“There is no long-term upside to not focusing on sustainability,” Martin said. “Working sustainably has, for good reason, become a demand from clients, partners, and employees alike.”As Martin indicated, there are compelling forces at play. Some of the need is driven by EU legislation being rolled out (albeit later than first anticipated) with its omnibus initiative. As such, legislative demand for transparency within the supply chain needs to be met. “But that's not the main driver for Umbraco,” he continued. “We believe in creating a sustainable company in the broadest understanding of the word, focusing on the people, planet, and profitability of our company because we believe this is the type of company people would like to engage with as part of the community, do business with, and work at.”As I’ve covered previously, sustainability is a topic many companies are telegraphing to the market. Some are taking authentic actions, others are “greenwashing” for media exposure. I asked Martin how Umbraco isn’t just standing out from the crowd, but leading the way. As you might expect, it comes down to the power of people. “I think a main differentiator is that we’re in a great position to influence a large part of the industry through the Umbraco community and our partnerships with some of the world's leading web agencies,” he reflected. “What we create and share can be utilized by a much larger audience than just our own company, and it’s part of our open source DNA to collaborate and share great ideas.”Much of Umbraco’s current sustainability planning is based on a legacy of interest in this area. The company has long promoted its focus on being more carbon-conscious and taken clear action. Much of its success orbits the early decision to adopt an open source posture and build a strong community of interest.“When it comes to sustainability, I can’t think of a better foundation for having a positive impact than continuing along the open source path that we have been on from the very beginning of Umbraco’s history,” Martin said.<h3 id="sustainability:-a-team-sport-with-agency-players">Sustainability: A team sport with agency players</h3>The Umbraco Sustainability Team was first established in March 2023 as a community-led task force. The collective’s mission was to identify practical ways to reduce the carbon footprint of websites and digital experiences developed on the Umbraco CMS platform. As the world’s most widely used open-source .NET CMS, Umbraco has adopted an internal sense of responsibility to reduce its impact on the environment. To expand the message faster and further, Umbraco is collaborating with digital agency partners and its developer community to make a bigger impact. To achieve a unified front, the Sustainability Team has assembled a bench of people with solid technical experience in developing professional websites using Umbraco or who have the management expertise to guide clients to more sustainable business choices.While technical solutions are key to this initiative, both messaging and education are essential pillars. As such, team members work alongside Umbraco HQ to write blogs, present talks, and host webinars on the latest carbon-conscious web design practices. <h3 id="building-actionable-tools-with-real-world-impact">Building actionable tools with real-world impact</h3>The inaugural Sustainability Team has already made great strides. I asked Martin what tools or resources from their efforts have really resonated with him thus far.“My personal favorite out of the team’s contributions to date is the <a target="_blank" rel="noopener noreferrer" href="https://docs.umbraco.com/sustainability-best-practices">Sustainability Best Practices</a>, where they utilized their experience building web solutions and their knowledge of sustainability to create detailed documentation on how to reduce the carbon footprint of web solutions,” he said. “This documentation is available for anyone to use free of charge, and will not only help reduce emissions from web solutions, but could also reduce hosting costs as more energy-efficient solutions are cheaper to host.”The Sustainability Team is also developing a package that provides web content editors with sustainability insights within the Umbraco CMS back office. They also provided technical input to the Umbraco Cloud team during the development of its <a target="_blank" rel="noopener noreferrer" href="https://docs.umbraco.com/umbraco-cloud/getting-started/the-umbraco-cloud-portal/sustainability-dashboard">Sustainability Dashboard, </a>which allows web developers to show clients the volume of greenhouse gases generated from running Umbraco Cloud projects – and explain how and where digital operations can be optimized.Giving these tools to agency partners demonstrates their strategic role in executing Umbraco’s big vision. But as Martin suggests, bringing their team members closer to the initiative is another way that Umbraco is reinforcing the importance of community in developing new ways to expand sustainability. “Agencies are getting directly involved by letting their employees participate as members of the team,” he explained. “That alone is testimony that we are doing something right when inviting the people and organizations who are building a business around our products to collaborate with us.”As someone who votes with my own dollars for products and services that meet specific environmental standards, I understand the importance of branding a company’s participation in goodwill initiatives. It raises awareness for programs and potentially motivates further involvement. To that end, I asked Martin how agency partners can communicate their efforts in a positive channel through badging or credentialing. He noted that Umbraco already has a robust <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/partners/become-an-umbraco-solution-partner/gold/contributing-platinum-gold-partners/">Contributing Partner</a> and <a target="_blank" rel="noopener noreferrer" href="https://community.umbraco.com/mvp-program/">MVP program</a>, but liked the idea of granulating it further and enabling the partners to highlight their involvement in creating a more sustainable web industry. <h3 id="the-2025-umbraco-sustainability-team-members">The 2025 Umbraco Sustainability Team members</h3>As Martin noted, the inaugural members of the Sustainability Team have lent tremendous effort over the past two years, illustrating how the Umbraco community has pulled together to share sustainable digital practices with enterprise clients – all with the goal of measurably reducing the web's emissions.The new members of the 2025 Sustainability Team are:<ul><li>Dennis Adolfi, Head of Technology at Danish digital agency <a target="_blank" rel="noopener noreferrer" href="https://knowitexperience.com/about">Knowit Experience</a></li><li>Peter Solow, Lead Developer at Knowit Experience</li><li>Imran Haider, Head of Development at London digital agency <a target="_blank" rel="noopener noreferrer" href="https://www.wearecogworks.com/">Cogworks</a></li><li>Helen Chaplin, Community Services executive at Manchester digital agency <a target="_blank" rel="noopener noreferrer" href="https://www.cantarus.com/">Cantarus</a></li></ul>Existing members remaining on the Sustainability team include:<ul><li>James Hobbs, Head of Technology at Wiltshire digital agency <a target="_blank" rel="noopener noreferrer" href="https://aerstudios.co.uk/">aer Studios</a></li><li>Rick Butterfield, Lead Software Engineer at Bristol and London agency <a target="_blank" rel="noopener noreferrer" href="https://www.wearewattle.com/">Wattle</a></li><li>Thomas Morris, Senior Software Engineer at roadside rescue and insurance company <a target="_blank" rel="noopener noreferrer" href="https://www.rac.co.uk/">RAC</a></li><li>Amy Czuba, Account Director at Macclesfield and Cambridge agency <a target="_blank" rel="noopener noreferrer" href="https://nexergroup.com/uk/nexer-digital/">Nexer Digital</a></li><li>Neil Clark, Head of Sustainability at global agency and B-Corp, <a target="_blank" rel="noopener noreferrer" href="https://www.msqpartners.com/">MSQ Partners</a> (also a member of the BIMA Sustainability Council)</li></ul> <figure class="image image_resized" style="width:87.67%"><img src="https://cmscritic.com/ms-content/uploads/2025/05/image.jpeg" alt="A collage of a group of people

AI-generated content may be incorrect." /></figure>Members of Umbraco’s 2025 Sustainability Team. Source: Umbraco. In addition to Martin serving as the new Sustainability Team Steward, this year’s Umbraco HQ team members include Karita Kostiainen and Mikulas Tomanka.<h3 id="what’s-next?">What’s next?</h3>According to Martin, Umbraco has seen increased interest in its Impact Reports over the years, both from agencies and end clients. This seems to indicate that more organizations from across the market are seeking guidance – and ways to take action – to create a more sustainable web.Of course, a big part of realizing this vision is having the right leadership in place. For Martin and Umbraco, that begins with the Sustainability Team. And while the new players have just arrived, he seems ready to hit the ground running. “We’ve only just held our first ‘meet and greet’ with the new members of the 2025 Sustainability Team,” he said. “Now the real work begins.”As Martin explained, it’s important that the Sustainability Team be given latitude in setting goals and establishing relevant benchmarks. He wants to build on the work that’s already been started, bring in new ideas, and ultimately evaluate where the team’s efforts will have the biggest impact.“The inaugural team created a package for Umbraco that allows people to track and reduce emissions from their solutions,” he said. “I expect that we will likely see additions to that, or maybe even new packages, as we have some skilled engineers on the team who are eager to create new solutions.”As part of its ongoing efforts to educate the web community, the Umbraco Sustainability Team just <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/webinar-sustainability-2025/">hosted a webinar</a> with sustainability champion <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/mikebernerslee/">Mike Berners-Lee</a> on Thursday, May 22nd, at 3 p.m. UK time. If you're not familiar with Mike, he's the author of a groundbreaking series of books on sustainability, including A Climate of Truth: Why We Need It and How To Get It, There is No Planet B, and How Bad are Bananas? Mike was also one of the first researchers to calculate that the IT industry’s greenhouse gas emissions were equivalent to those of the aviation industry. <h3 id="why-it-matters">Why it matters</h3>I personally believe that doing good in the world is good for business – and that it’s indeed possible to be a good steward of the planet while pursuing growth. To that end, I asked Martin how the broader sustainability efforts are translating for Umbraco’s prospects. Is the messaging resonating with customers – particularly at a time when certain markets are deprecating ESG and DEI regulations and setting back previous policies to address climate change? And how can partners and the Sustainability Team support a beneficial trajectory?“During procurement processes, we see that there's already a demand for data about ESG and sustainability efforts from the market,” he said. “Legislation is making it necessary for more and more businesses to better understand and put demands on the suppliers in their supply chains. The team helps us provide just that."For Martin, the big benefit comes from working openly and collaboratively with agencies and having them well-represented within the makeup of the Sustainability Team. As he pointed out, it ensures that Umbraco gets the necessary “outside-in” perspective to align with what the agencies and end-clients prioritize when looking for new vendors.Umbraco has always marched to the beat of its own drum, and this is another example of how the company isn’t just motivated to improve digital experiences – but our planet as well. I can’t think of a better mission. <hr /><h4 style="text-align:center" id="looking-for-guidance-on-umbraco?-talk-to-an-expert.">Looking for guidance on Umbraco? <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /> <h3 id="upcoming-events">Upcoming Events</h3> <img style="width:33.07%" src="https://cmscritic.com/ms-content/uploads/2025/05/contentcon25-logo-1747412490394.png" /><h4 id="contentstack-contentcon-25"><a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/contentcon">Contentstack ContentCon 25</a></h4>June 3-5, 2025 – Chicago, USAThe future of digital is waiting for you! Contentstack presents ContentCon, the premier event for digital teams and industry leaders who are reimagining the future of digital experiences. Join us for two days of transformative presentations and workshops designed to help you put personalization and AI strategies into action. <a target="_blank" rel="noopener noreferrer" href="https://contentcon2025.site.zuddl.com/">Register today! </a> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Umbraco Reinforces Commitment to Global Impact with 2025 Sustainability Team

Umbraco Shines on Sustainability and Growth in Third Annual Impact Report

<hr /> What does it mean to be “The Friendly CMS”?I don’t ask to be coy or sarcastic. This tagline has reached legendary status at <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/umbraco">Umbraco</a>, permeating its messaging for years. There’s clearly something sticky about it. In the most reductive sense, one might conclude it’s a <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management system</a> that’s easy to use. Or, as the mantle suggests, “user-friendly.” But that’s too one-dimensional. Lots of platforms could claim user-friendliness. That’s why Umbraco has infused this tagline with more gusto, and <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/about-us/values/why-the-friendly-cms/">there’s an origin story</a> that sheds more light on the subject. According to mythology, “The Friendly CMS” was conceived by one of Umbraco’s community members, Hudson Maul, back in 2006 (almost two decades if we’re keeping score). He included the now-famous moniker in his mockups for a new Umbraco.com website. When asked about it, he reflected: “Everything about Umbraco is friendly. The UX, the community, and the pricing.” Simple. Elegant. Universally understood. That’s what makes it sticky.I’ve followed Umbraco for many years – they’ve certainly stood the test of time – and this idea of being friendly goes far beyond the confines of its open source .NET technology. Which, by the way, continues to be a novel arrow in its quiver.Here’s the deal: being “The Friendly CMS” has as much to do with its global spirit and fiercely passionate community as its products. From what I’ve observed, Umbraco has consistently committed to being a people company first – one that endeavors to democratize its innovation, support its builders, and make a positive impact in our world.This impact is crystallized in the company’s <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/umbraco-publishes-annual-impact-report-reinforcing-commitments-to-sustainability-and-community">2024 Annual Impact Report</a>, published in April. It illustrates a fervent internal and external focus on achieving measurable strides in sustainability while nurturing a culture of diversity and inclusion at a global level. It certainly helps cement the case for being “friendly” in a palpable way. But as Hudson Maul codified, their CMS is about people, too. It’s engineered with purpose and provides a clean, clear, intuitive experience that still wins hearts and minds. For all these reasons, finding the right person to lead the next chapter of Umbraco’s story is clearly vital to its future. And it seems that <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/mats-persson-296a66/">Mats Persson</a> is, indeed, that person.  The timing couldn’t be more apropos. Umbraco has experienced triumphant growth over the last few years. With a stellar reputation, it now counts itself among the top web CMS platforms serving the UK public sector, and among <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/best-software-companies/emea">G2’s Top 50 EMEA Companies</a>. Perhaps more importantly, Umbraco is an open source CMS, competing in a landscape of large proprietary enterprise systems, composable DXPs, and a mele of headless platforms. As it turns out, Umbraco offers solutions that can go toe-to-toe across the market, like its <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/products/umbraco-heartcore/">Heartcore Headless CMS</a> and <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/products/umbraco-cloud/">Umbraco Cloud</a> – all connected to a wellspring of open source to provide support, innovation, and more.As Persson steps into his new role, he faces headwinds in every direction: shrinking IT budgets, shaky economic signals, and shifting buying patterns (to name a few). And of course, there’s the continued challenge of helping buyers see the forest through the composable trees and weed out confusion. Setting the negative acoustics aside, the evolving preference for open source solutions at an enterprise level could be a real game changer for Umbraco. Being open is, after all, its bread and butter. But the real key here is Umbraco’s partners, who have closed more enterprise opportunities with its products – and Persson has his sights set on the channel to amplify growth. <h3 id="a-fond-farewell-to-the-kim-years">A fond farewell to the Kim Years</h3>There’s something about a bow tie that exudes class. And <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/umbraco-cms-acquired-by-software-investor-monterro-interview-with-ceo-kim-sneum-madsen">Kim Sneum-Madsen</a>, famous for sporting this overlooked fashion accouterment, is a class act all around.As Umbraco’s previous head of state, Sneum-Madsen embodied the friendliest attributes that have defined the company’s ethos. Since 2016, he has served as Umbraco’s eponymous “Chief Friend Maker” and provided ambassadorial duties to the community at large. In 2019, he took the reins as CEO, navigating Umbraco through the unprecedented challenges of a pandemic and its subsequent digital acceleration – a tumultuous period across the tech frontier. At that time, Umbraco had just 56 employees. In the years that followed, Sneum-Madsen grew the company substantially, tripling the headcount while focusing on scalable processes and products. This included the development of Umbraco Cloud and regional hosting services situated around the globe. During his tenure, Sneum-Madsen also facilitated several key acquisitions that strengthened Umbraco’s product offerings and developed a robust partner network. The growth spurt was also fueled by a Westward drift to the larger U.S. market, supported by a beachhead in Charlotte, NC. Fear not: Kim will remain on Umbraco’s board of directors, lending his continued knowledge to a company that is imprinted with his DNA. “Umbraco has achieved consistent, strong growth over the past two years,” said Martin Henricson, Chairman of the Board at Umbraco and Managing Director at <a target="_blank" rel="noopener noreferrer" href="https://www.monterro.com/">Monterro</a> (an investment firm that <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/blog/swedish-software-growth-investor-monterro-acquires-a-majority-stake-in-umbraco/">acquired a majority stake</a> in Umbraco in 2021. “Kim believes that now is the right time to hand over the baton.”<h3 id="from-ad-tech-to-cms">From ad tech to CMS</h3>Persson will marshal thirty years of leadership experience into his new job as CEO. With a Master’s degree in computer science and a Bachelor’s in economics, he brings a unique combination of technology and financial considerations that can generate value and create sustainable growth for both early-stage and established companies.  Persson comes to Umbraco from <a target="_blank" rel="noopener noreferrer" href="https://www.cavai.com/products">Cavai</a>, where he was CEO for just over two years. An award-winning global interactive advertising cloud, Cavai works with agencies, publishers, advertisers, and other platforms across ten markets and three continents. It specializes in conversational ad tech like banners, video, and commerce solutions with a clear focus on privacy.Persson’s resume includes impressive stints in senior leadership positions at IBM and PWC, but one of his longest tenures was at <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/company/adform/">Adform</a> – an established leader in online advertising media services. As SVP, he helped shepherd a 50% ARR and the expansion from 5 to 18 offices worldwide from 2011 to 2017, a period of accelerated growth, innovation, and rising compliance and privacy considerations in the ad tech field. <h3 id="building-on-the-open-source-advantage-">Building on the open source advantage </h3>As Umbraco’s new CEO, Persson will undoubtedly blend his extensive experience and leadership with the company’s teams, community, and partners. Based on the company’s recent traction, his roadmap will likely build on Umbraco’s diverse solutions and global expansion – all reinforced by its open-source posture. “This is a really exciting time to be joining the company,” Persson said in the company’s press release. “Umbraco has steadily grown to 150 people, with its international presence reinforced by a well-established partner network and a global community of highly-engaged open-source software contributors. Over the past thirty years of working in this industry I’ve seen that once a company reaches this size, that’s when it really gains momentum in the market.”Persson also pointed to the growing adoption of open-source software within the enterprise and public sector as an opportunity for Umbraco – specifically to build on the growth achieved in the past year and increase its international expansion. “I’ve spent decades working with proprietary software enterprises and start-ups, so I am looking forward to applying my experience within an open source CMS company that allows digital organizations the freedom to build exactly what they need,” he said. “Umbraco is also a truly international company and that’s where I bring particular value, having worked in the UK, US, and Nordics.”Along with its vigorous open source community, Persson sees Umbraco’s digital agency partner network as a force multiplier for its ambitions, and that leveraging its footprint and ability to deliver local support as decisive attributes.“Umbraco already has partners and customers throughout the EU, UK, US, Australia and New Zealand, India, Vietnam, and Nepal and I’m looking forward to helping the company to build on that global presence,” he said. “The open-source CMS platform is also highly flexible and scalable, giving customers the freedom to build digital experiences that meet evolving business needs. When we support our partners and help them to grow their business with solutions that solve customers’ problems, increase transactions, and enable transformation, everyone profits.”<h3 id="why-it-matters">Why it matters</h3>In my recent keynote Q&amp;A with <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/buytaert/">Dries Buytaert</a> (the acclaimed founder of <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/drupal">Drupal</a>) at the Boye &amp; Company <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect Conference</a> in Montreal, we discussed open source at length. One of the biggest questions on the docket: why industry analysts continue to look past these CMS platforms when surveying the market for their various grids and waves (you know of whom I speak). There isn’t one answer to this conundrum. Yes, there's an explicit formula based on revenue and other metrics. But the fact is, enterprise software platforms spend big bucks to engage with analysts, thus reinforcing their visibility and, perhaps, their preference. It’s impossible to eliminate all the biases. We are, after all, only human.But open source has come a long way, and the dominance of OSS (open source software) platforms like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/wordpress">WordPress</a> is simply undeniable. When I last spoke to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/drupal-joomla-typo3-and-wordpress-join-forces-in-new-open-website-alliance">Mathias Bolt Lesniak of the Open Alliance</a>, we discussed the ripple effect of the Swiss government’s EMBAG legislation – a law that requires public sector entities to provide their apps as OSS. EMBAG was not without controversy, and some of the biggest opponents gumming up the works were proprietary platforms. This predilection towards OSS is also manifesting in a broader movement across enterprises as more companies begin to reassess the pros of open source – instead of the entrenched cons around stability, scalability, and, of course, security. The fact is, open source tools are being used across tech stacks: Kubernetes, Docker, MySQL, Linux… the list goes on. You can read more about these considerations <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/the-swiss-dont-miss-on-open-source-how-switzerlands-embag-law-is-evolving-the-oss-landscape">in my recent article</a> about the EMBAG law and its implications.Persson has a unique opportunity on his hands. Umbraco is an established and well-respected brand with a solid European footprint. As it looks West, there are opportunities to snare more of the addressable U.S. market – and building a stronger partner network could be key to its success. But if it can harness the market winds as they shift towards open source, there could be bigger fish on the line. Bringing on a new CEO is also a bold statement to the market, establishing Umbraco's intentions to shake things up. Culling a candidate with a strong background in digital advertising, media, and agency-focused services is a smart move, sending a further signal that Umbraco is focused on enriching its partnerships. In terms of his leadership style, Umbraco’s press release highlighted Persson's proclivity towards trusting and empowering his teams, which should gel nicely with Umbraco’s existing culture.“Umbraco is branded as ‘The Friendly CMS,’” he said. “Those core values of making things easy for users, and taking care of its partners, open-source community, and people, are demonstrated at every level of the organization.”That's what makes Umbraco so friendly: the right people.And of course, the right person to help lead the way.  <hr /> <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-2025"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">CMS Kickoff 2025</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">so secure your tickets today.</a>

The Right Person to Lead: Umbraco Appoints Mats Persson as CEO, Reflecting Growth Ahead

<hr /> Ah… personalization. Like it or not, it’s still the Holy Grail. And we’re still in search of its full potential. While the promise of scalable personalization remains a bit elusive for many companies (there are a bevy of reasons for this), CMS and DXP platforms have discovered some finely cut diamonds in the rough – making it much more attainable. Some of that success can be credited to the force-multiplying effects of <a target="_blank" href="https://www.mckinsey.com/featured-insights/mckinsey-explainers/what-is-generative-ai">generative AI</a> on things like variant testing. But it’s also due to having more of the right tooling, analytics, and best practices in place to shepherd the journey. The impact of AI can't be understated. At some point, it seems entirely feasible that we'll arrive at completely autonomous hyper-personalization, so every customer has a fully curated experience without batting an eyelash. For now, we’ll settle for the incremental gains – and how a new breed of innovative tools is helping marketers achieve success with their personalization efforts. Case in point: <a target="_blank" href="https://cmscritic.com/products/umbraco">Umbraco</a>, an open-source .NET <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management system</a> provider, recently announced the general availability of <a target="_blank" href="https://umbraco.com/products/add-ons/engage/">Umbraco Engage</a>. Born three months after the company’s acquisition of the Dutch-based <a target="_blank" href="https://www.umarketingsuite.com/">uMarketingSuite</a>, Engage is a new add-on for Umbraco CMS that instantly provides organizations with meaningful analytics around visitor interactions with web content.At its core, Umbraco Engage enables marketers to take a “learn, adapt, convert” approach to personalizing their digital experiences and optimizing content to boost conversion rates and improve ROI across their digital platforms. It has the potential to help businesses create dynamic digital content that’s continuously informed by real customer interactions. Engage is packed with power in all the right channels. It provides server-side analytics and customer 360° profiling to surface deep insights, stats, and heatmaps on critical metrics like pageviews. It also provides real-time A/B testing, enabling teams to adapt content to the needs of diverse audience segments. Having this layer of intelligence right at your fingertips will undoubtedly give marketers quick and relevant data around content engagement, allowing them to optimize more fluidly.“Engage provides businesses with intuitive tools, all within their familiar CMS platform, and we’re thrilled to now offer this powerful set of content optimization tools as a first-party solution,” said <a target="_blank" href="https://www.linkedin.com/in/mats-persson-296a66/">Mats Persson</a>, CEO at Umbraco. “This launch brings immediate value for our partners and end-clients, empowering them to meet the growing demand for tailored digital experiences. Personalization and content optimization, that work in practice, are now essential for driving conversion rates and ROI – a trend we’re excited to support with Umbraco Engage.”<h3 id="powering-personalization-for-marketing-teams">Powering personalization for marketing teams</h3>The benefits of personalization – and its impact on customer experience – are ubiquitously evident, and there's ample research to support a brand's investment in personalization technologies and strategies. A <a target="_blank" href="https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/the-value-of-getting-personalization-right-or-wrong-is-multiplying">McKinsey &amp; Company study</a> found that 76% of consumers were more likely to purchase from brands that personalize their experiences, and 78% were more likely to refer friends and family to those brands. Beyond the tangible effects on purchase conversion, personalization can also improve other business and financial dimensions for brands. In fact, the same study found that personalization can reduce customer acquisition costs by up to 50%, lift revenues from 5% to 15%, and increase marketing ROI by 10% to 30%. McKinsey also reported that digitally native direct-to-consumer brands – ones that own the customer transaction and put first-party data at the heart of their marketing decision-making – derived approximately 25% of their revenue from personalization. Not too shabby. Umbraco is clearly driving more focus and attention around personalization based on the company’s innovation roadmap. As noted, the launch follows the announcement of Umbraco’s acquisition of uMarketingSuite, a content personalization tool that has become popular in key industries like financial services, healthcare, and the public sector, where privacy regulations restrict the use of third-party data. Existing uMarketingSuite customers will continue to benefit from the product's A/B testing, 360° profiling, analytics, and content personalization. Because Engage is now part of Umbraco, organizations also have the confidence and reassurance that ongoing product development and support will be delivered by a larger team at Umbraco HQ.According to <a target="_blank" href="https://www.linkedin.com/in/hemraker/">Rune Strand</a>, Umbraco’s Product Communications Manager, marketing teams can immediately gain value from these new content personalization and optimization tools within its CMS.“As soon as Engage is installed on existing or new sites, marketing teams can instantly see how well web content is performing,” he said. “Pageview analytics and statistics are all at their fingertips within the Umbraco CMS interface. Being able to see heat maps that show precisely how users interact with your site can be game-changing for identifying which content is working well and which needs to be retired, refreshed, or personalized.”<h3 id="out-of-the-box-insights">Out-of-the-box insights</h3>Umbraco has scored a win by making this level of data more accessible to marketing professionals, content editors, and CRO specialists. With the add-on, users can gain actionable insights based on interactions with existing content and more effectively personalize and optimize information for new and returning website visitors and customers.Additionally, teams will be able to make data-informed decisions and take swift marketing actions within the Umbraco editing environment. They can proactively improve content performance using the tool’s real-time A/B content variant testing to improve digital experiences and boost conversion with more relevant, custom-tailored content. <figure class="image image-style-align-center image_resized" style="width:85.09%"><img src="https://cmscritic.com/ms-content/uploads/2024/11/umbraco-engage-screenshots.png" alt="" /></figure>Umbraco Engage provides clear analytics and performance metrics “People who create web content should be able to see how well it performs and make necessary tweaks, all within the CMS,” said <a target="_blank" href="https://www.linkedin.com/in/leondewildt/">Leon de Wildt</a>, the Commercial Product Manager for Umbraco Engage and the founder of uMarketingSuite. “Umbraco Engage is designed to help organizations tailor digital experiences in response to their own interaction data. Using the in-app reports, marketing teams can make changes that measurably improve engagement. Businesses can use Umbraco Engage to continuously improve the digital experience and boost conversion rates, whether that means more people filling out a form, buying a product, engaging with content or signing up for a webinar.”Umbraco is also addressing regulatory and data privacy considerations – something the company has long been a fierce proponent of. With Engage, marketers will be able to use server-side analytics and first-party data to satisfy compliance with data and privacy laws while accessing the platform's benefits.Umbraco Engage works out-of-the-box with other platform add-ons like <a target="_blank" href="https://umbraco.com/products/add-ons/forms/">Umbraco Forms</a> and <a target="_blank" href="https://umbraco.com/products/add-ons/commerce/">Umbraco Commerce</a>. For example, integrating Umbraco Commerce and Umbraco Engage enables digital marketers to view order history on the visitor profile level. This can help power eCommerce sites that recognize returning customers, serve personalized product information, and interact immediately with abandoned shopping carts to help boost sales. Umbraco Engage is available now, and Umbraco digital agency partners can access discounts, exclusive webinars, and free demo licenses based on their partnership agreements. If you’re a uMarketingSuite customer, there’s also a path for upgrading to Engage by February 24th, 2025. <a target="_blank" href="https://umbraco.com/products/add-ons/engage/">You can learn more about Umbraco Engage here</a>. <h3 id="why-it-matters">Why it matters</h3>Umbraco continues to drive a unique position as an open-source .NET content management system. With a fervent community of over 220,000 active members worldwide, they’re benefitting from a wide bench of innovation as more contributors participate in advancing the CMS and its capabilities.Personalization remains a challenge for all parties, from vendors to customers. It’s no longer the “undiscovered country,” but it needs to be defined around a brand’s specific goals. Further, there are many challenges associated with executing and maintaining a successful strategy. Having access to the right tooling – specifically around analytics and insights – can help provide a solid foundation for marketers and deliver better outcomes. AI will further disrupt the landscape, but Umbraco has a distinct advantage with a proven and “friendly” brand that will be key to cementing loyalty. By all accounts, the uMarketingSuite acquisition was a smart move as it looks to expand features, remain in competitive parity, and drive greater agility for marketing teams. UX is also pivotal. Having meaningful data closer to the CMS – and integrated within the editing workflow – will enable users with more control and faster decision-making, which could ultimately improve conversions and grow the bottom line.And that’s the real Holy Grail. <hr /><h4 style="text-align:center" id="looking-for-guidance-on-umbraco?--talk-to-us.-">Looking for guidance on Umbraco?  <a target="_blank" href="https://cmscritic.com/contact">Talk to us. </a></h4><hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-2025"><a href=" https://www.boye-co.com/conferences/cmskickoff25">CMS Kickoff 2025</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">so secure your tickets today.</a> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a>

Umbraco Engage Enhances Digital Personalization to Drive Higher Conversion Rates

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