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News about Analytics

<hr /> <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/contentsquare">Contentsquare</a> has never fit into a round hole. The leading digital experience analytics vendor has been innovating along a very clear horizon, building a robust ecosystem around meaningful insights across the customer journey. This includes the <a target="_blank" rel="noopener noreferrer" href="https://www.crunchbase.com/acquisition/content-square-acquires-hotjar--df2a8f88">acquisition of HotJar</a> in 2021, an analytics tool that gives website owners greater clarity around user behavior via heatmaps and session recordings. I’ve long been a fan of this product, and I thought this was a shrewd move at the time.<a target="_blank" rel="noopener noreferrer" href="https://www.cooley.com/news/coverage/2023/2023-09-28-contentsquare-agrees-to-acquire-heap">Heap followed two years later</a>, representing Contentsquare’s largest acquisition to date. This tool really injected the customer journey layer to the overall analytics composition, giving Contentsquare a complete vision – and stronger market position against competitors like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/replay-it-again-sam-amplitudes-session-replay-everywhere-rocks-with-analytics-visualizations">Amplitude</a>, which we’ve followed extensively over the years. Now, Contentsquare has signed a definitive agreement to acquire <a target="_blank" rel="noopener noreferrer" href="https://loris.ai/">Loris AI</a>, a leading conversation intelligence platform. This acquisition brings together two innovative companies with one shared goal: to give business leaders a deeper, more accurate view of the full customer journey, from click to conversation. “Customer experience is shifting fast, and conversations are becoming an essential part of how people interact with businesses,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/jonathancherki/">Jonathan Cherki</a>, CEO &amp; Founder of Contentsquare. “With Loris, we’re giving our customers the capabilities they need to lead this transformation – to understand and optimize conversations, and connect them to the broader digital journey. It’s not just about improving support: it’s about giving brands the competitive edge in a world where conversations are the next frontier of customer experience.”<h3 id="ai-powered-insight-at-the-conversational-layer">AI-powered insight at the conversational layer</h3>The Loris acquisition comes at a time when AI-powered interactions are becoming essential to the customer journey. According to <a target="_blank" rel="noopener noreferrer" href="https://www.gartner.com/en/newsroom/press-releases/2025-02-10-traditional-customer-service-channels-are-losing-ground-to-mobile-and-ai-innovations#:~:text=As%20GenAI%20becomes%20further%20embedded,built%20into%20their%20mobile%20devices.">Gartner</a>, by 2028, 70% of customer interactions will begin and end within conversational, third-party assistants. It’s abundantly clear that conversations are fast becoming the new interface of brand engagement. That said, most companies still lack visibility into these critical exchanges. Loris fills that gap by analyzing 100% of interactions to help improve both AI and human agent performance, reduce friction, and deliver more seamless, personalized experiences at scale. “That’s the most exciting aspect about combining Loris and Contentsquare, the ability to connect digital interactions, AI responses, and customer conversations seamlessly with real business outcomes like satisfaction, retention, and lifetime value," said Etie Hertz, CEO of Loris AI. This predictive intelligence can transform how businesses understand and optimize their customer experience.” <figure class="image image_resized" style="width:27.42%"><img src="https://images.ctfassets.net/gwbpo1m641r7/581Hcwj5BmBYmgohc5xGk2/0c182bde334595fc1539fc3edb794886/1706497479673.jpeg?w=1920&amp;q=100&amp;fit=fill&amp;fm=avif" alt="Etie Hertz - CEO - Loris.ai" srcset="//images.ctfassets.net/gwbpo1m641r7/581Hcwj5BmBYmgohc5xGk2/0c182bde334595fc1539fc3edb794886/1706497479673.jpeg?w=828&amp;q=100&amp;fit=fill&amp;fm=avif 1x, //images.ctfassets.net/gwbpo1m641r7/581Hcwj5BmBYmgohc5xGk2/0c182bde334595fc1539fc3edb794886/1706497479673.jpeg?w=1920&amp;q=100&amp;fit=fill&amp;fm=avif 2x" width="800" /></figure>Etie Hertz, CEO, Loris.ai Loris combines proprietary AI models and large language models to surface sentiment, intent, and quality signals that generic tools miss. It was designed specifically for analyzing customer engagement across conversation-based interactions, giving CX, product, tech, and support teams a deeper view into every conversation. Armed with this visibility and automation, Loris enables users to more easily spot performance patterns, catch emerging issues early, predict trends, and make smarter decisions across the customer journey. <h3 id="why-it-matters">Why it matters</h3>AI is driving almost every technology decision across the stack. While Contentsquare has been steadily investing in AI innovation to drive insights for over 1.3 million websites and 3,700 customers, the addition of Loris brings an added dimension of functionality that reflects the consumer’s behavioral shift to conversational engagements.Customer feedback and support interactions are gold. By capturing insights from these rich sources – fueled by the power and scale of AI – Loris adds a critical new intelligence layer to Contentsquare’s digital analytics suite, bridging traditional web journeys and human and AI-powered conversations.Contentsquare already enjoys a top spot in the analytics landscape, serving large-scale global customers like Toyota, Visa, and Bose. Its experience analytics, voice of the customer, and product analytics panels are all dynamite and rich with features. From a usability perspective, it sports an intuitive UX and easy-to-harness capabilities that can juice any team at almost any stage in their lifecycle. It's hard to predict how Loris' features might be integrated or if it will maintain its own sub-brand identity (like HotJar and Heap). We'll also be looking for guidance on pricing. It’s worth noting that Contentsquare offers a free starter plan, all the way up to an enterprise package for large-scale organizations, and its other products provide independent pricing. <hr /><h4 style="text-align:center" id="looking-for-guidance-on-contentsquare?-talk-to-an-expert.">Looking for guidance on Contentsquare? <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /> <h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaSee Agility CMS at the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Contentsquare ‘Squares Up’ to Acquire Loris AI, Expanding AI Agent Analytics and Conversational Intelligence 

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Replay it again, Sam: Amplitude’s ‘Session Replay Everywhere’ rocks with analytics visualizations

<hr /> Data is, without question, the most valuable currency to any business. That said, digital analytics have taken on a pronounced role in making data actionable and impactful to an enterprise – particularly when it comes to its products and experiences.<a target="_blank" href="https://cmscritic.com/products/amplitude">Amplitude</a> has long established itself as a leading platform in the digital analytics space, due in no small part to its scope and range. It enables organizations to build better products by tracking and translating user behavior, allowing stakeholders to gain deeper insights into critical facets like engagement, retention, and revenue. One thing that sets Amplitude apart is its elegant, event-based analytics capabilities, which transmit in-product interactions and behaviors in real time. This is especially valuable for organizations mapping the user journey across digital experiences powered by CMS or marketing automation tools. To that end, Amplitude recently launched a set of new and expanded integrations that will make it easier for businesses to understand customer activity and leverage analytics to maximize the potential and performance of their experiences. Among the new tools is a <a target="_blank" href="https://cmscritic.com/products/contentful">Contentful</a> plug-in for marketers that provides no-code testing features, as well as an enhanced <a target="_blank" href="https://cmscritic.com/products/hubspot">HubSpot</a> integration designed to improve email campaign results and analysis. There’s also a new <a target="_blank" href="https://cmscritic.com/products/wordpress">WordPress</a> plug-in that ingests website data into Amplitude with just one click – powering faster, data-driven website decisions. The company also announced the availability of a new <a target="_blank" href="https://amplitude.com/docs/partners/integration-portal">Integration Portal</a>, designed to speed up and simplify integration development. Now, technology partners will have access to a range of tools and resources – including documentation, code samples, and best practices – to enable their teams throughout the integration process.“We want to provide our customers with the most flexible platform on the market. This means meeting them where they are so they can get the most out of their existing investments,” said <a target="_blank" href="https://www.linkedin.com/in/francoisajenstat/">Francois Ajenstat</a>, Chief Product Officer at Amplitude. “Our expanded partner ecosystem gives customers even more choice to integrate and extend Amplitude to meet their unique needs. Our new integration portal provides the resources teams need to easily and seamlessly build on top of our platform.”<h3 id="enhancing-data-based-decisions-with-contentful">Enhancing data-based decisions with Contentful</h3>With personalization becoming a key objective for marketing teams, having nimble tools that allow for rapid, iterative testing and analysis is paramount. The new <a target="_blank" href="https://amplitude.com/blog/experiment-contentful-integration">Contentful integration</a> is a great example of how a headless CMS and content platform can leverage Amplitude’s analytics to enhance the personalization of digital content – and ultimately improve customer experiences. One major benefit of a composable platform like Contentful is the capacity to build world-class omnichannel strategies. Juicing this with customer data gives marketing and growth teams access to all their content so they can easily build variants for their A/B tests. This also makes it simple to organize and reuse content, which means they have a nearly inexhaustible supply of options for each test variant. <figure class="image image-style-align-center image_resized" style="width:83.25%"><img src="https://cmscritic.com/ms-content/uploads/2024/06/amplitude-contentful-1.png" alt="" /></figure>Creating a new experiment in Amplitude for a homepage hero banner in Contentful Using Amplitude, a company’s web, growth, and marketing teams can run no-code tests using <a target="_blank" href="https://streaklinks.com/B__ewgkSEs1pVgGBMAmfaPnh/https%3A%2F%2Famplitude.com%2Famplitude-experiment">Amplitude Experiment</a> and Contentful. With Amplitude Experiment, teams get the guidance they need to set up tests accurately. Meanwhile, Contentful can build out new messaging and page layouts with just a few simple clicks.  <figure class="image image-style-align-center image_resized" style="width:81.96%"><img src="https://cmscritic.com/ms-content/uploads/2024/06/amplitude-contentful-2.png" alt="" /></figure>Analytics results from a new Contentful hero banner test in Amplitude Amplitude's rich analytics provide a much deeper review of an experiment's performance. Unlocking no-code experimentation also empowers teams can drive growth and ROI faster by executing more tests – and directly impacting their acquisition, monetization, and retention results."A growing number of our customers want to build personalized experiences. But to pull this off, they need to be able to quickly A/B test different headlines, CTAs, page layouts, and more,” said <a target="_blank" href="https://www.linkedin.com/in/krrau/">Karthik Rau</a>, CEO at Contentful. “Our integration with Amplitude makes this process so much easier. Without any help from engineering, our customers can set up an experiment in Amplitude using content they already have in Contentful. Once the test is complete, they can roll out the right experience to the right group of users. It not only helps teams move faster, it empowers them to make more informed, data-based decisions." <h3 id="an-expanding-ecosystem-of-integrations">An expanding ecosystem of integrations</h3>Amplitude has been doubling down on its integration strategy and enriching its breadth of offerings. With more than 130 integrations currently available, including the recently announced <a target="_blank" href="https://streaklinks.com/B__ewhR3t-oOryrAPwbtjQ1x/https%3A%2F%2Famplitude.com%2Fpress%2Fsnowflake-native-amplitude-GA">warehouse-native offering with Snowflake</a>, Amplitude provides customers with a wide range of choices for getting data into – and insights out of – its platform. Along with the Contentful features, Amplitude also launched an enhanced, two-way integration for HubSpot. The plug-in allows companies to bring user cohort data from Amplitude into HubSpot to easily tailor email campaigns or bring HubSpot data into Amplitude for deeper analysis of campaign performance.  From an open source perspective, Amplitude now offers a <a target="_blank" href="https://streaklinks.com/B__ewgsiYg3R8Qy_owjA9zC9/http%3A%2F%2Famplitude.com%2Fblog%2Fwordpress-plugin">new free plug-in</a> for WordPress – the world’s most popular <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management system</a> that powers over 400 million websites. With the new integration, customers can bring website data from any WordPress page into Amplitude in just one click, allowing marketing teams to quickly gain insights into user behavior to boost engagement and increase conversion rates.Additionally, Amplitude now offers integrations for:<ul><li><a target="_blank" href="https://movableink.com/">Movable Ink</a>: Using artificial intelligence, Movable Ink develops creative content for every customer touchpoint. With the new integration, users can send data from Amplitude to Moveable Ink and automatically generate custom marketing content tailored to each user's preferences.</li><li><a target="_blank" href="https://www.humanic.ai/">Humanic.ai</a>: A marketing automation platform that utilizes AI to unlock growth for product-led companies, Humanic.ai leverages data from Amplitude to give teams the ability to deliver hyper-personalized content that drives higher activation and adoption.</li><li><a target="_blank" href="https://www.unitq.com/">unitQ</a>: Using the AI solutions in unitQ, companies can better understand and take action on user feedback, enabling teams to uncover behavioral insights alongside customer feedback channels to improve onboarding, A/B testing, feature road mapping, and more.</li></ul><h3 id="why-it-matters">Why it matters</h3>Data's true potential is realized when it's made actionable. Deeper insights are essential to every modern data strategy, and leveraging a secure, trusted resource for meaningful and relevant analytics is a mandate for any modern enterprise.Amplitude continues to prove itself a leader and an innovator in the analytics space. Expanding its scope of available integrations and its capabilities for building custom integrations via its new portal makes it more extensible than ever. Given the other analytics tools on the market, few deliver this kind of control, flexibility, and customization.From a CMS perspective, Amplitude’s new plug-ins for Contentful and WordPress provide an indispensable asset for delivering more personalized content at scale. It further supports the enterprise charter to optimize processes, improve conversions, and enhance the value of one-to-one experiences.Also, by providing both Contentful and WordPress options (and presumably more in the future), Amplitude is delivering greater choice for organizations leveraging best-of-breed enterprise or open source CMS platforms.The more you know, the more you grow. It might sound cliché, but that's the promise of good analytics. <hr /><h3 id="upcoming-conferences">Upcoming conferences</h3> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-connect-2024-logo.png" alt="CMS Connect 24 logo" /><h4 id="cms-connect-24"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect24">CMS Connect 24</a></h4>August 6-7, 2024 – Montreal, CanadaWe are delighted to present our first annual summer edition of our prestigious international conference dedicated to the global content management community. Join us this August in Montreal, Canada, for a vendor-neutral conference focused on CMS. Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">CMS Kickoff 25</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, so secure your tickets today.

Amplitude Launches New Analytics Integrations for Contentful, HubSpot, WordPress and More

<hr /> <a target="_blank" href="https://cmscritic.com/amplitude-expands-platform-capabilities-with-session-replay-and-simplified-pricing">Amplitude</a> continues to prove its value as a go-to product analytics platform, especially around its <a target="_blank" href="https://cmscritic.com/amplitude-introduces-snowflake-native-amplitude-app-with-new-snowpark-container-services">Snowflake</a> applications. To that end, the company just announced the general availability of its <a target="_blank" href="https://amplitude.com/warehouse-native">Snowflake native offering</a>, which allows organizations to leverage Amplitude’s product analytics capabilities without their data ever leaving Snowflake. The result: accelerated and streamlined insights around what customers are doing – allowing teams to build better products and drive growth. The new offering really features the best of both platforms, enabling companies to leverage Amplitude’s product analytics capabilities to understand user journeys across every touchpoint. With centralized data storage, there are fewer security concerns, making the investment more valuable for businesses. Amplitude’s direct connection also means that all queries are run within Snowflake, removing the need to store or copy data to multiple places – which reinforces privacy, security, and compliance best practices.One of the biggest benefits is getting valuable data insights into the hands of more customers for free. As early-stage and enterprise organizations look to adopt warehouse-native analytics, Amplitude is including up to five free seats of Warehouse-native Amplitude in every plan. “We want to provide our customers with the most choice and flexibility to leverage their data their way,” said <a target="_blank" href="https://www.linkedin.com/in/francoisajenstat/">Francois Ajenstat</a>, chief product officer at Amplitude. “Now, customers can harness the power of Snowflake in Amplitude without their data ever leaving Snowflake. With the best of Amplitude and Snowflake together, teams can now focus on what matters most: creating amazing customer experiences that drive business growth.”The announcement was made at <a target="_blank" href="https://www.snowflake.com/summit/">Snowflake Data Cloud Summit 2024</a>, where Amplitude is an attendee with a booth in tow.<h3 id="bringing-the-power-of-product-analytics-to-snowflake">Bringing the power of product analytics to Snowflake</h3>Amplitude helps businesses capitalize on their investments by centralizing data in Snowflake. By leveraging Amplitude’s direct connection, all queries are run within Snowflake, removing the need to store or copy data to multiple places.The combined power of Amplitude and Snowflake also makes it easier and faster than ever for companies to integrate product and customer insights. With data that's trusted, secure, and always up-to-date, teams can make smarter product decisions while maintaining privacy, security, and compliance requirements. As more companies look to adopt Snowflake native analytics, Amplitude is sweetening the deal by including its new offering for free in every plan. Regardless of an organization's size, every team can get started with up to five seats for free. When it comes to their data, Amplitude is committed to meeting customers wherever they are. With integrations to over 130 data sources, Amplitude provides the most choice and flexibility for leveraging data anywhere in their digital ecosystem. While other solutions on the market force customers to choose between native and non-native connections, Amplitude provides a hybrid option to help businesses optimize data access and performance according to their unique needs.“We want to help every user quickly and easily build in the AI Data Cloud so they can deliver immediate business impact. Our continued investments with Amplitude allow us to do that at a greater scale,” said <a target="_blank" href="https://www.linkedin.com/in/chrischild/">Chris Child</a>, VP and head of worldwide sales engineering at Snowflake. “Amplitude is well known for providing self-serve product analytics. With this new application, customers can better understand user behavior and gain critical behavioral insights without their data ever leaving Snowflake.”By building on Snowflake, product and engineering teams can develop, scale, and manage their apps without operational burden, delivering differentiated products to their customers. This also gives organizations access to resources that help them design, market, and operate their applications in the Data Cloud. <h3 id="why-it-matters">Why it matters</h3>We've been following the innovation track between Amplitude and Snowflake, and this realization of native functionality is a critical achievement. The unified approach empowers users to personalize experiences, optimize marketing campaigns, and ultimately drive growth – all with the security and governance you expect from Snowflake. With Snowflake Native Amplitude, teams can similarly bring their financial and enterprise data alongside rich behavioral data to truly correlate digital product engagement with business growth.As Francois Ajenstat suggested in a recent blog, you can have your cake and eat it too.The extent of the native capabilities is certainly evolutionary. If you consider the traditional model for analyzing behavioral and financial data, the entire process has been disjointed, with enterprise data residing in Snowflake and behavioral data in Amplitude. But Snowflake Native Amplitude effectively breaks down these silos, allowing teams to easily combine both data sets within Snowflake to better understand the business impact of user behavior. “Picture a user abandoning their cart,” Ajenstat said. “Previously, you might only see this as a missed sale. But with Snowflake Native Amplitude, you can combine behavioral data with the user's purchase history, demographics, or other information stored in Snowflake.”From a trust perspective, Snowflake Native Amplitude makes security and privacy easy for organizations. This is a big one for enterprises, particularly as data becomes more vulnerable across so many applications. The answer here is that the data itself never leaves the Snowflake Data Cloud, mitigating the risks associated with data movement, drift, and duplication to strengthen your compliance posture. You can also leverage your existing Snowflake security and privacy policies to reinforce data protection and simplify compliance management to all of your specific industry regulations.As product analytics take a more pronounced role for brands and enterprises, having reliable integration across the analytics plane and where it lives is key. Amplitude and Snowflake have now achieved the highest order of alignment with their capabilities, giving the market a critical asset for improving customer insights.   <hr /><h3 id="upcoming-conferences">Upcoming conferences</h3> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-connect-2024-logo.png" alt="CMS Connect 24 logo" /><h4 id="cms-connect-24"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect24">CMS Connect 24</a></h4>August 6-7, 2024 – Montreal, CanadaWe are delighted to present our first annual summer edition of our prestigious international conference dedicated to the global content management community. Join us this August in Montreal, Canada, for a vendor-neutral conference focused on CMS. Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">CMS Kickoff 25</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, so secure your tickets today.

Amplitude Amps Up Snowflake AI Data Cloud with Product Analytics

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<hr /> As 2024 begins to take shape, digital optimization is becoming paramount for organizations as they focus on the ever-elusive goal of growth. With increasing competition across digital properties, brands seek new ways to understand customer behavior and create personalized experiences that allow them to attract, engage, and retain customers.The tools are getting better – and <a target="_blank" href="https://cmscritic.com/amplitude-introduces-snowflake-native-amplitude-app-with-new-snowpark-container-services">Amplitude</a> continues to lead with innovation. The company recently announced the expansion of its Digital Analytics Platform to include Session Replay, new experimentation capabilities, and simplified event tagging. With Session Replay, Amplitude now combines qualitative and quantitative data to help companies understand the “why” behind user behavior. The platform will also offer new Experiment capabilities to help teams build personalized websites and campaigns. Additionally, a visual tag editor will effectively lower the barrier to entry for companies getting started with data collection and instrumentation. “Understanding customer behavior is the key to building successful products and enabling businesses to thrive," said <a target="_blank" href="https://www.linkedin.com/in/francoisajenstat/">Francois Ajenstat</a>, Amplitude’s Chief Product Officer. "With these new capabilities, we’re bringing the next generation of digital analytics to market, combining qualitative and quantitative insights and simplifying how companies get started with Amplitude. With a single platform that is easy to use and easy to scale, every company can deliver better customer experiences that drive growth.”Alongside redesigned pricing options to meet the needs of organizations of all sizes, these new capabilities will help companies see everything their customers do, understand what drives growth, and build better products – all in one place.<h3 id="multiple-platform-enhancements">Multiple platform enhancements</h3>The new features of Amplitude’s platform include:<h4 id="session-replay">Session Replay</h4>With Session Replay, companies can visualize the user journey through the product, showing what customers like and where they get stuck. Integrated with Amplitude Analytics, organizations can access qualitative and quantitative insights to fix issues, drive greater conversion, and, ultimately, improve the customer experience. Session Replay is generally available today.<h4 id="experiment-for-web">Experiment for web</h4>Deliver personalized experiences with Amplitude's new web experimentation capabilities. Easily test multiple landing pages to optimize web and campaign performance. Paired with Amplitude Analytics, teams can gain a holistic understanding of what impacts customer behavior and how to deliver experiences that drive growth. Experiment for web will be generally available in the first half of 2024.<h4 id="visual-tag-editor">Visual tag editor</h4>Visual tag editor automates the data collection and instrumentation process to help teams intuitively track website or app activity. Visual tag editor will be generally available in the first half of 2024. With plans for organizations of all sizes, companies can get all the tools they need at once or start small and scale as their business grows. Plans include Free, Plus, Growth, and Enterprise, and can be explored on the Amplitude website. <hr /><h3 id="upcoming-conferences">Upcoming conferences</h3> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-connect-2024-logo.png" alt="CMS Connect 24 logo" /><h4 id="cms-connect-24"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect24">CMS Connect 24</a></h4>August 6-7, 2024 – Montreal, CanadaWe are delighted to present our first annual summer edition of our prestigious international conference dedicated to the global content management community. Join us this August in Montreal, Canada, for a vendor-neutral conference focused on CMS. Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">CMS Kickoff 25</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, so secure your tickets today.

Amplitude Expands Platform Capabilities with Session Replay and Simplified Pricing

There's no doubt that data is gold to every enterprise. But analyzing mountains of it to divine actionable insight is becoming more challenging by the day. This is where innovators like <a target="_blank" href="https://www.cmscritic.com/amplitude-announces-new-testing-and-analytics-tools-for-making-smarter-product-decisions-at-scale/">Amplitude</a> – a leading digital analytics platform – are proving essential to unlocking data-driven decisions.Now, Amplitude has announced another breakthrough with the launch of Snowflake-native Amplitude, a Snowflake Native App that utilizes Snowpark Container Services – currently available in a private preview. Snowflake-native Amplitude allows joint customers to access self-serve behavioral insights directly within their Snowflake instance.The news was announced at Snowflake Summit 2023, the cloud data warehouse provider's annual user conference. Amplitude is one of a select group of partners developing Snowflake Native Apps that utilize Snowpark Container Services, and the new capability builds upon Amplitude and Snowflake’s partnership and data-sharing integration. This application marks Amplitude’s first warehouse-native offering. Warehouse-native Amplitude will help more organizations uncover the behavioral insights they need to make better product decisions without leaving their data platform of choice.Amplitude also announced several new capabilities, including AI-assisted data governance and automated instrumentation and reporting, to help teams access clearer insights faster. <h2>Unlocking the power of the enterprise data cloud</h2>Based on IDC data, only 32% of the data within an enterprise is being used. Additionally, with the deprecation of third-party cookies, marketers are looking to their data teams to drive more value from their first-party data stored in their data warehouse. Snowflake-native Amplitude unlocks the ROI of data in the data cloud. Joint customers can now mine additional value from their data by empowering their entire organization with access to self-serve insights from Amplitude — all without leaving their Snowflake instance. Snowflake-native Amplitude also simplifies data governance by using existing Snowflake security and access controls and eliminating the need to store or duplicate data in multiple places.“Today, siloed data makes it difficult for teams to get the insights they need to drive their business forward,” said Justin Bauer, Chief Product Officer at Amplitude. “We want to make it easier for teams to seamlessly and securely integrate customer and product insights with their Snowflake data. Now every Snowflake customer can unlock the benefits of self-service analytics to better understand each step in the customer journey so they can drive active user growth, increase retention, and improve monetization.”<h2>New features including AI and partner integrations</h2>Snowflake announced the launch of Snowpark Container Services to expand the scope of Snowpark. This was designed to help organizations run third-party software and full-stack applications – all within their account. By accessing and running commercial software and apps directly in Snowflake, customers can seamlessly enhance the value of their data using cutting-edge tools without moving or compromising security.“We continue to invest in our expansive partner ecosystem, accelerating how users build in the Data Cloud by reimagining what they can run within Snowflake, without tradeoffs,” said <a target="_blank" href="https://www.linkedin.com/in/chrischild/">Chris Child</a>, Senior Director of Product Management, Snowflake. “With the launch of Snowpark Container Services, we’re making this a reality. Amplitude’s proven track record of helping teams measure and understand customer behavior to improve customer experiences combined with the ease of use, scalability, and unified governance of the Snowflake Data Cloud will help us deliver more value for our joint customers.”This news comes alongside Amplitude’s announcement of several new capabilities to help technical and non-technical teams gain self-serve access to trusted data and clearer insights. With user experience improvements and automated insights, it’s never been easier to get started with Amplitude. New capabilities and integrations include:<ul><li>Automated instrumentation &amp; reporting: Instantly track user activity and baseline metrics like daily active users, average session length, and geolocation with Amplitude’s enhanced SDK so teams can start reporting on day one.</li><li>Industry-specific reporting templates: Customers can quickly discover product insights tailored to their business with new reporting templates that include industry-specific key metrics.</li><li>AI-assisted data governance: Maintain and continually improve data quality with automation and intelligent suggestions.</li><li>Expanded partner integrations: Quickly and easily send data to other parts of your stack with new and expanded integrations with Braze, Hubspot, Intercom, Marketo, and more.</li></ul>“As the amount of customer data within data platforms continues to grow, self-serve access to insights is a must-have,” said <a target="_blank" href="https://www.linkedin.com/in/davidmwallace/">David Wallace</a>, research director of customer data and analytics at IDC. “Snowflake-native Amplitude will allow teams to quickly and easily access more of their customer data while maintaining the security and governance benefits within their Snowflake instance.”As previously noted, Snowflake-native Amplitude is available in preview, and users can sign up for an Early Access Program.<h2>Q&amp;A with Justin Bauer</h2>Following the announcement, we had a chance to connect further with Justin Bauer, Chief Product Officer at Amplitude, to ask a few questions about the new service.  <hr />CMS Critic: How big of a deal are the AI capabilities mentioned in the announcement? AI-related features are leading most of the news cycle, and we're curious about how strategic the innovation is, and how it might provide a competitive edge for Amplitude.Justin Bauer: Amplitude has been early to the AI/ML Game. We have one of the most unique and comprehensive datasets on product and customer behavior, which allows us to develop powerful models that will impact how companies develop digital products. We already incorporate a number of ML capabilities to help our customers identify issues early, predict behaviors and personalize campaigns.With new advancements in Generative AI, we're looking to help our customers maintain &amp; improve their data quality more easily, generate analysis faster, and even summarize recommendations from their insights. Our new data governance capabilities are just an early example of that. We are also piloting a new feature in beta that uses conversational AI to dramatically shorten the time it takes for Amplitude users to answer questions. They can simply type “How many active users per day?” or “How many users are new versus returning?” into the analysis search bar and generate suggested analyses that help users analyze, explore, and learn.This is still early days, but we think AI has the potential to accelerate growth in the digital analytics category.<hr />CMS Critic: When will the new service be GA?Justin Bauer: Snowflake-native Amplitude will be GA in Q1 2024, but all of Amplitude's other new features are being rolled out this week. <hr />CMS Critic: Is there a cost advantage or economic optimization that might be a selling point?Justin Bauer: Snowflake-native Amplitude has some big cost benefits for organizations because there’s no need for you to export data to Amplitude or build new data pipelines. We run SQL queries directly on the data in an organization's warehouse and provide insights right from their source of truth. Maintaining and managing all of this data directly in Snowflake drives down costs for our joint customers. This process also eliminates the need to move data between systems, so teams can minimize data drift, which is what we call the divergence of two data sets over time. If data drift isn't prevented, it can create big data quality problems down the line. Another benefit is that we're making it easier for teams to manage data access controls, security, privacy, and governance directly in their warehouse. This means they can lift and shift over to Snowflake more easily, while keeping existing security and privacy controls intact.<hr />CMS Critic: Are the integrations one-click or require additional setup?Justin Bauer: We can't claim one-click, but how about 3-5? We do everything we can to make these integrations easy to get set up. And they're all configuration based, meaning you click instead of code to get them up and running.<hr /><h2>About Amplitude</h2>Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. Almost 2,200 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s 2023 Summer Report.

Amplitude Announces Snowflake-native Amplitude App: Q&A with Justin Bauer, Chief Product Officer

"Toto, I've a feeling we're not in Kansas anymore..."
Those words uttered in the 1939 film <a href="https://en.wikipedia.org/wiki/The_Wizard_of_Oz_(1939_film)" target="_blank">The Wizard of Oz</a> have come to mean a lot of things, but chief among them is “we’ve entered unfamiliar territory.” And while we’re not in a strange new land somewhere over the rainbow, there are certainly huge changes coming to the largest data analytics platform in the world – and that might leave a lot of people clicking their heels and wishing for home.
The story begins last year when Google announced it would sunset <a href="https://www.rootandbranchgroup.com/google-analytics-4-vs-universal-analytics/" target="_blank">Universal Analytics (UA)</a> and require users to migrate to <a href="https://support.google.com/analytics/answer/10089681?hl=en" target="_blank">Google Analytics 4 (GA4)</a>. Now, as we approach the zero-day reality of the mandated change, holdouts are being told that if they don't make the move, Google will do it for them. 
<h2>Follow the Yellow Brick Road... or else</h2>
Back in the halcyon days of 2014, <a href="https://www.eonline.com/news/1071481/remember-when-apple-forced-a-u2-album-on-us-all" target="_blank">Apple and U2</a> shipped a copy of their album Songs of Innocence to every iTunes account on the planet. They saw it as a gift, but it became a touchpoint about data privacy and corporate overreach. 
In some ways, the recent announcement by Google to forcibly move a customer's account evokes the same sentiment. Sure, users and businesses have the option to drop Google Analytics and turn to different platforms like <a href="https://www.semrush.com/" target="_blank">Semrush</a> or <a href="https://www.cmscritic.com/unlocking-the-power-of-products-and-people-a-conversation-with-amplitudes-new-cmo-tifenn-dano-kwon/">Amplitude</a>. But how practical is that when you've been tracking everything on Google for years? 
If you're not familiar with the nitty gritty: in March 2022, Google first announced its flagship UA would be <a href="https://support.google.com/analytics/answer/11583528?hl=en#:~:text=On%20July%201%2C%202023%2C%20standard,Google%20Analytics%204%20going%20forward." target="_blank">“going away,”</a> leaving many people in the dark about what to expect. Shortly after, it introduced GA4 – which offered some intriguing new features and capabilities.
Google also informed customers they could continue using and collecting data in UA until July 1, 2023. At that point, they would have an additional six months to export their legacy data, which can't be migrated into GA4. 
While Google has been proactively communicating with its users, many have delayed or resisted the call for change. As the end date approaches, these users are in danger of losing their legacy data and missing out on collecting sufficient data in the new GA4. 
Google's solution? We'll take care of it for you – whether you like it or not.
The search giant announced its intentions in <a href="https://searchengineland.com/make-the-switch-to-ga4-or-google-will-do-it-for-you-392612" target="_blank">an email</a> informing users that any accounts without an established GA4 property by March 2023 would have one configured for them by reusing existing site tags.
GA4 might be the Emerald City, but forcing users down the Yellow Brick Road feels more like the work of the Wicked Witch. It's true that many customers could stand to lose a lot of valuable data if they don’t make the switch before July – and the new GA4 has certainly received positive praise from some users (a whole lot of negative, too). But even Steve Jobs and Bono weren't considering the sacred trust that exists between customers and brands when it comes to the power of choice. 
<h2>Pay no attention to the man behind the curtain</h2>
In the film adaptation of The Wizard of Oz, Dorothy and her newfound friends journey to see a wizard that will grant them their greatest wishes. Upon closer inspection, they discover the deity they sought was just an ordinary man complicit in deceiving people.
Not to drag out the metaphor, but it might be worth taking a closer look at what’s behind the GA4 curtain as well, and that's the Google Cloud.
Unlike data storage with UA, GA4 only allows access to user and event data <a href="https://support.google.com/analytics/answer/7667196?hl=en" target="_blank">for up to 14 months</a> – then it's deleted on a rolling monthly basis. Once the retention period has expired, users will have limited options for accessing their data unless they buy storage in a Google data warehouse.
Since UA users have always had the option to access their legacy data indefinitely, this represents a huge change. In effect, it forces users to assimilate to the Google Cloud and pay a lot more to access data they've always had for free.
<h2>Privacy matters</h2>
One of the primary reasons Google introduced GA4 was to comply with austere data privacy measures impacting Europe. Because UA did not meet regulations such as <a href="https://gdpr.eu/" target="_blank">GDPR</a>, the new GA4 was deployed to help meet those requirements. But lingering questions remain about legacy data being forced onto Google Cloud products without user consent.
To access large chunks of this data, users will need to use <a href="https://cloud.google.com/bigquery-ml/docs" target="_blank">BigQuery</a> – a serverless, ML-powered data warehouse platform in the Google Cloud. It comes at a hefty price for small businesses or individual users who have not had to pay until the forced GA4 migration. This added cost could have a chilling effect on Google's customer base, and perhaps have them seeking alternatives. 
Regarding complexity, many users who have switched to GA4 say it requires more developer-focused knowledge of analytics, as it’s a completely new way of gathering data. This could mean even more costs associated with migration, especially if your team isn't prepared to handle the changes.
In the epic "Battle of the Clouds," things are heating up for Google, which currently trails it two largest rivals. According to <a href="https://www.statista.com/chart/18819/worldwide-market-share-of-leading-cloud-infrastructure-service-providers/" target="_blank">Statista</a>, Amazon Web Services (AWS) dominates the market share at 34 percent, with Azure well behind at 21 percent. By further integrating its analytics with its cloud property, Google could strengthen its relative position and drive more adoption by default.
The search king has always reigned over the analytics market, and if GA4 users want to expand their data resources, it seems like Google is shouting from the rooftops, “there’s no place like home.”

Who’s Behind the Curtain? GA4’s Takeover of Universal Analytics

Yellow brick road with Google Analytics logo in the sky in the distance.

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