Articles

Acquia Article

<hr /> <a target="_blank" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.acquia.com%2F&amp;esheet=53562233&amp;newsitemid=20230926081541&amp;lan=en-US&amp;anchor=Acquia&amp;index=1&amp;md5=46b436eac75e045c3943e4b32780e2c2&amp;_gl=1*gg94ok*_ga*MTYzMDUzNjQ4Ni4xNjk1NzYxODcz*_ga_ZQWF70T3FK*MTY5NTc2MTg3My4xLjAuMTY5NTc2MTg3My42MC4wLjA.">Acquia</a>, a leading digital experience platform (DXP), just announced the launch of its new integration hub, <a target="_blank" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.acquia.com%2Fintegrations&amp;esheet=53562233&amp;newsitemid=20230926081541&amp;lan=en-US&amp;anchor=Acquia+Exchange&amp;index=2&amp;md5=ac3e2ee75d2d4bbb36f68483690c60c0">Acquia Exchange</a> – a solution aimed at enhancing the flexibility and extensibility of its digital experience platform. Acquia Exchange offers customers a single destination to discover integrations, connectors, and modules that enhance Acquia solutions and connect them to those of other technology providers. This intuitive hub makes it easier for organizations to extend the power of their DXP using proven technology from Acquia’s ecosystem of SaaS partners.“Acquia’s DXP provides a platform that can easily integrate with products from other providers, so customers can create the solutions that best meet their needs,” said <a target="_blank" href="https://www.linkedin.com/in/deannaballew/">Deanna Ballew</a>, Senior Vice President of DXP Products at Acquia. “With Acquia Exchange, customers can take their Acquia products further, expand on the foundations of their martech stack, and connect those tools within their preferred digital ecosystem. Because Acquia solutions are open and connections already exist with leading martech products, our customers can maximize use of their data and content across their own digital experience platforms.”<h3>Leading the evolution in the composable era of DXPs</h3>As an open and composable DXP, Acquia allows for integrations with a wide range of third-party marketing, sales, and digital technologies. This enables customers to build the most productive digital experiences that meet the precise requirements of their own audiences. Now, with Acquia Exchange, customers can explore integrations by company name, technology category, or Acquia product.Acquia Exchange helps customers discover three different types of integrations:<ul><li>Native: Developed and supported by Acquia. For example, customers may tap into a native integration to connect multiple affiliated Brightcove accounts with the Acquia digital asset management platform (Acquia DAM) to better manage video content.</li><li>Partner: Developed and supported by an Acquia technology partner or a solution partner. For instance, customers who want to use Yext with Acquia Open DXP can sync core entity types such as articles, places, events, people, and pages from Drupal into Yext using connectors.</li><li>Community: Developed and supported by a third-party vendor. For example, customers can deploy analytics from a web-based user interface to collect data about their Drupal website’s traffic and activity, and then send it to the Google Analytics platform.</li></ul><h3>Tapping the power of partners</h3>Acquia Exchange is an enhancement to the Acquia Technology Alliance Partner program, allowing an easier way for partners to promote their solutions and connect with customers.“As a technology vendor, I hear ‘partnering’ everywhere these days; the word has become so overused it almost has no meaning,” said <a target="_blank" href="https://www.linkedin.com/in/fulmeric/">Eric Fulmer</a>, CEO of ShotFlow and Acquia Technology Alliance Program partner. “The difference when partnering with Acquia is a true commitment to [solving] client problems. Partnering is a long-term strategy to create better solutions for our mutual clients, and it’s baked into the Acquia culture.”

Acquia Launches Acquia Exchange, Adding an Integration Hub to its Open and Composable DXP

cms-critic-staff

<hr /> AI continues to dominate the news cycle across the digital experience ecosystem, and Digital Asset Management (DAM) solutions are no exception. While many platforms are harnessing LLMs to enhance productivity and ease the content workflow, <a target="_blank" href="https://cmscritic.com/acquia-dam-bolsters-search-share-and-analytics-capabilities">Acquia</a> is also leveraging AI for high-utility applications within its <a target="_blank" href="https://www.acquia.com/products/acquia-dam">Acquia DAM</a>. Last week, the DXP announced new integrations between its signature DAM (formerly Widen) and industry-leading generative AI solutions <a target="_blank" href="https://chat.openai.com/">ChatGPT</a> and <a target="_blank" href="https://www.clarifai.com/">Clarifai</a>, enabling new capabilities for generating product and image descriptions.CMS Critic spoke with <a target="_blank" href="https://www.linkedin.com/in/holmesnathan/">Nathan Holmes</a>, Manager, Product Marketing at Acquia, about the new features. <h3>Why it matters</h3>According to Acquia's press release, the new integrations will enable creative and marketing professionals who use Acquia DAM to create on-brand, search-engine-optimized product descriptions and image alt text via generative AI. The features will reduce the burden of creating these content elements, accelerating time to market while enhancing accessibility. It's worth noting that Acquia DAM can be utilized as a standalone solution or with content management systems such as Drupal. It can also be used with other products available in the Acquia Digital Experience Platform (Acquia DXP).“Using generative AI, marketers and creatives can improve the searchability, usability, and accessibility of their product content and asset metadata,” said <a target="_blank" href="https://www.linkedin.com/in/jakeathey/">Jake Athey</a>, Vice President, Go-To-Market, DAM at Acquia. “These new integrations… enable organizations to create compelling content that improves search results and drives conversions – in less time.” <h3>Built for creative and marketing pros</h3>As previously noted, the new generative AI integrations are targeted at creatives and marketers, helping them to be faster and more productive with their digital assets. The combination of both ChatGPT and Clarifai integrations delivers a complete solution that automates the generation of both product and image descriptions.With native integration between Acquia DAM and ChatGPT, product marketers can quickly create compelling product listings on their own websites and popular commerce sites such as Walmart, commerce platforms like <a target="_blank" href="https://cmscritic.com/image-relay-launches-shopify-integration-streamlining-product-and-digital-asset-workflows-for-brands">Shopify</a>, and more. This solution enables teams to create on-brand content for their entire product line much faster, based on product attributes in Acquia DAM, reducing time to market and ensuring accuracy across digital channels. Teams can also use target keywords as inputs for the AI-generated description to optimize for search.Digital content managers using Acquia DAM may now leverage the native integration with Clarifai for keywords and ChatGPT to create alt text descriptions placed in a metadata field for images. Alt text is important to use because it enables images to be both search engine friendly and accessible to people with visual impairments. As an organization’s image library grows, the integration monitors all new or newly versioned image assets, ensuring no assets fall through the cracks. This advancement further supports <a target="_blank" href="https://www.acquia.com/accessibility">Acquia’s commitment to accessibility</a> and enabling digital experience creation for all.<h3>Introduced at Henry Stewart DAM New York</h3>Acquia made the announcement at the <a target="_blank" href="https://www.henrystewartconferences.com/events/dam-new-york-2023">Henry Stewart DAM New York</a> event last week, where attendees saw 40+ DAM tools in action along with the latest product innovations at the world’s leading exhibition of DAM providers.Also at the conference, Acquia and Velir, a full-service digital agency and preferred Acquia partner, presented a session on the topic of digital asset management and generative AI called <a target="_blank" href="https://www.henrystewartconferences.com/events/dam-new-york-2023/session/events-dam-new-york-2023-day-1-track-3-techlab-metadata-ai-and-chatgpt-what%E2%80%99s-dam-got-do-it">“TechLab: Metadata, AI, and ChatGPT: What’s DAM got to do with it?”</a>“Marketers in all industries are actively exploring ways to integrate and utilize AI to streamline processes and meet ever-changing consumer needs,” said <a target="_blank" href="https://www.linkedin.com/in/dave-valliere-4b44571/">Dave Valliere</a>, CEO of Velir. “The ChatGPT module built for Drupal is another example of how marketers can use AI to create efficiencies from a content perspective. This will free up time for teams to spend on impactful digital marketing strategies such as personalization, audience analysis, and segmentation that are proven to drive business outcomes.”<h3>Q&amp;A with Nathan Holmes</h3>CMS Critic connected with Acquia's Nathan Holmes for some additional details about the new integrations. CMS Critic (CC): How long has this feature been in development?Nathan Holmes (NH): Acquia has had this feature in development for about four months. We moved on it very quickly once we determined it would be of high value to our customers. Most digital asset management platforms use computer vision to generate keyword metadata. The new integration between Acquia DAM's computer vision technology and the large language model goes a step further to generate alt text descriptions. This saves content managers another step in making their images optimized for search in the DAM, as well as when it's embedded on the web.CC: How are users responding to it? Do you have test feedback that’s encouraging thus far?(NH): Customer response to the new integrations between Acquia DAM and generative AI technologies has been strong. Several are interested in adopting the integration and are moving to test it.It’s appealing because marketers and creatives don’t generally have the time to write alt text descriptions for their images. We think of it as "No alt text left behind." All marketers know it's important to help web visitors who use screen readers, and that image alt text is crawled by search engines, which can help improve your page rankings. Yet, with the volume of content assets being created, it can be hard to keep up. So this can be a huge time saver for teams and greatly improve their search experience. In turn, this can help them get content and digital experiences to their own customers, citizens, or students faster.Also, by doing it in the DAM, instead of waiting to apply it in the CMS, the alt text can be used on other websites or social media posts.CC: How are humans able to validate the alt text and meta descriptions in any AI-generated fields?(NH): Humans are able – and encouraged – to review and edit the alt text and metadata descriptions in the AI-generated fields. This can be done during the upload process, or using the Paths feature in Acquia DAM, [where] content managers can set up automated emails to notify subject matter experts of new assets with metadata for their review.CC: Is there an additional cost for this capability?(NH): The AI-generated keywords capability is included with all Acquia DAM subscriptions. AI-generated alt text is an additional cost for the native integration with OpenAI’s ChatGPT.

Acquia DAM Introduces New Generative AI Integrations for Product and Image Descriptions

<a href="https://www.cmscritic.com/shock-and-awe-adobe-to-acquire-ui-design-platform-figma-for-20-billion/">Adobe</a>, <a href="https://www.cmscritic.com/acquia-and-the-art-of-the-possible-interview-with-chief-market-officer-jennifer-griffin-smith/">Acquia</a>, and <a href="https://www.cmscritic.com/optimizely-integrates-b2b-commerce-cloud-and-content-cloud-combines-headless-commerce-with-cms/">Optimizely</a> are Leaders in the latest <a href="https://www.forrester.com/report/the-forrester-wave-tm-content-management-systems-q3-2023/RES178520" target="_blank">Forrester Wave: Content Management Systems, Q3 2023</a> – a quarterly report published by one of the most prestigious and respected analyst firms in the technology industry.
The report, published today, provides a glimpse of where CMS platforms are positioned. Forrester ranks companies on a visual graph across several concentric strata: Challengers, Contenders, Strong Performers, and Leaders. A CMS platform’s position is then determined based on criteria reflecting its offering strength, strategy, and market presence.
<h2>Leading the CMS category </h2>
According to a <a href="https://www.businesswire.com/news/home/20230822212172/en/Acquia-Named-a-Leader-in-Content-Management-Systems-Report-by-Independent-Research-Firm" target="_blank">press release from Acquia </a>– one of the three platforms in the Leader category – the Q3 Forrester Wave report evaluated 10 CMS providers based on 26 criteria, focusing on the aforementioned criteria.
The report cited that “Acquia performs the strongest in low-code/no-code, translations for global content deliveries, and back-end extensibility – all supported by strong practitioner and developer programs.” The company earned the highest possible scores in the architecture (extensibility and configuration), practitioner and developer communities, partner ecosystem, and global delivery strategy criteria.
Optimizely, another Leader, also <a href="https://www.prnewswire.com/news-releases/optimizely-named-a-leader-in-content-management-systems-by-industry-research-firm-301908245.html" target="_blank">issued a press release</a> about its position. The Forrester report stated that the platform "performs very well in personalization, A/B testing, and translation and localizations."
Additionally, the report indicated Optimizely's CMS "excels at depth of content and audience analytics off the shelf (no additional licensing) and a strong ability to scale content delivery through its partnership with <a href="https://www.cmscritic.com/contentstack-offers-microsoft-azure-becomes-only-multi-cloud-saas-cms-qa-with-cto-nishant-patel/">Microsoft Azure</a> and its cloud-native architecture."
<h2>Contentstack drives strong performance</h2>
While the Leader category remains the domain of large enterprise DXPs, <a href="https://www.cmscritic.com/top-free-headless-cms-platforms/">headless</a> CMS players are gaining ground. Case in point: <a href="https://www.cmscritic.com/contentstack-raises-57-5-million-in-series-b-round-qa-with-ceo-neha-sampat/">Contentstack</a>.
Buoyed by its <a href="https://www.cmscritic.com/new-mach-alliance-maturity-assessment-tool-helps-organizations-evaluate-their-mach-readiness/">MACH</a> (Microservices, APIs, Cloud-native SaaS, Headless) focus and composable approach – along with best-in-class, turnkey, no-code integrations – the company is leading the Strong Performer category in the Forrester Wave report.
According to an article on the <a href="https://www.contentstack.com/resources/report/forrester-wave-report-2023?utm_medium=email-newsletter&amp;utm_source=marketo&amp;utm_campaign=2023-23-08-august-monthly-newsletter&amp;mkt_tok=NDg5LVdOSS0zODMAAAGNwg2flcZin6FEq-r-0_FcJUMeWdg_wzl49C_gzpN1gvxH7TnAnUakU4Mp4aFsa52WTa2dI1bZs97lBpqwBgmvq3Ivq1I0p0AUV9BkNOClolY" target="_blank">Contentstack website</a>, the report stated that “Contentstack performs well in several categories but shines in its ease of back-end extensibility through turnkey integrations, coupled with global deployments.”
Along with its MACH posture, the report also noted that “as a founding member of the <a href="https://www.cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen/">MACH Alliance,</a> it excels in innovation, global delivery, and a straightforward pricing model.”
<a href="https://www.cmscritic.com/what-contentfuls-175m-investment-round-means-for-the-future-of-cms/">Contentful</a>, another headless platform, also scored as a Strong Performer in the report.
<h2>A broad CMS field from headless to open source</h2>
While a presumed crop of DXPs dominated the top of the mountain, headless players and managed open source platforms like <a href="https://www.cmscritic.com/cms-monthly-recap-wordpress-acquires-parse-ly-siteimprove-releases-upgraded-accessibility-product-twilio-segment-releases-2021-cdp-report-and-more/">WordPress VIP</a> provided some variance in the landscape.
As the downstream vendors look to contend and challenge the market, it’s clear that composable is becoming a more important part of the mix – and helping to propel those CMSes to the front of the line.

Adobe, Acquia, Optimizely Top Latest Forrester Wave for Content Management Systems

Hotjar - Spot what confuses

Spot what confuses your users with Hotjar & AI

#ffffff

<a href="https://www.cmscritic.com/acquia-widens-its-dxp-stack-with-widen-acquires-dam-and-pim-capabilities/">Acquia</a> – the digital experience platform built with open source <a href="https://www.drupal.org/" target="_blank">Drupal</a> at its core – continues to innovate around its award-winning digital asset management (DAM) capabilities.
Yesterday, it announced new enhancements have been added to its <a href="https://www.acquia.com/products/acquia-dam">Acquia DAM</a> (formerly <a href="https://www.cmscritic.com/acquia-widens-its-dxp-stack-with-widen-acquires-dam-and-pim-capabilities/">Widen</a>), empowering marketing and creative leaders to find and collaborate on digital assets faster.
The new capabilities – which revolve around search, sharing, and analytics – are slated to help marketing and creative teams maximize the value of their content investments across brands, regions, campaigns, and personas, even as budgets are squeezed. 
“Marketing and creative teams turn to DAM systems to rein in content chaos and gain insight into how their content performs, particularly across global brand portfolios,” said <a href="https://www.cmscritic.com/acquia-and-the-art-of-the-possible-interview-with-chief-market-officer-jennifer-griffin-smith/">Jennifer Griffin Smith</a>, Chief Market Officer at Acquia. “The new Acquia DAM updates empower teams to create, find, and share assets faster, giving them better control over revenue-generating digital marketing campaigns and the ability to ensure better brand consistency.” 
<h2>Giving marketers and creatives more DAM power </h2>
As Acquia outlined in its press release, marketing and creative teams are responsible for building and maintaining increasingly larger and more complex catalogs of digital assets. They need to be able to find assets quickly so they can get campaigns and products to market faster, understand which content performs best so they can use it again (or create more content like it), and drive brand consistency.
The new updates to Acquia DAM help customers rise to these challenges with:
<ul>
<li>Enhanced search experience: A redesigned search experience presents teams with more relevant results and filtering capabilities, enabling them to find the assets they need faster so they can launch campaigns and products faster. Redesigned cards on the search page display file naming conventions, making asset identification simpler and clearer.</li>
<li>More options for sharing assets: Teams can now share results for common searches to support better cross-team collaboration, so colleagues can see asset options in real time, regardless of their location. Users can copy and paste a link to search results, which includes search terms, sort, pagination, and filters applied. Also, new asset share links give the recipient the choice to pick the size and format they need.</li>
<li>Keyword and tag improvements: Teams can leverage tags for improved keyword search, making assets simpler to find. Entry of keywords now uses a familiar tag UI, with clickable tags on each asset, directing users to a search results page with all assets sharing the same tag. Admins retain editing control over these tags. This feature can help teams more efficiently manage very large collections of content assets.</li>
<li>Increased analytical insights: Acquia DAM analytics enhancements give teams faster access to asset usage and performance insights via an improved backend data pipeline. New asset insight charts provide more options to filter and group asset data. Asset insights now has API endpoints to connect with other marketing data in a data warehouse or business intelligence tool. This directly supports marketers who want to understand how content is being used and how well it’s performing so they can focus on the best-performing assets.</li>
</ul>
<h2>A modular, composable platform</h2>
Acquia DAM is available standalone or within Acquia DXP, and supports composable strategies through integrations with other Acquia and third-party marketing products. It is foundational to the industry’s only open digital experience platform, which brings together content and data to create world-class customer experiences. 
You can learn more about <a href="https://www.acquia.com/products/acquia-dam">Acquia DAM,</a> view the new <a href="https://www.acquia.com/blog/acquia-dam-search">Acquia DAM search experience</a>, and explore how customers are using Acquia DAM – including <a href="https://www.acquia.com/resources/case-studies/crayola">Crayola</a>, <a href="https://www.acquia.com/resources/case-studies/livewire">LiveWire</a>, <a href="https://www.acquia.com/resources/case-studies/novavax">Novavax</a>, and <a href="https://www.acquia.com/resources/case-studies/san-francisco-international-airport">San Francisco International Airport</a> 
<h2>About Acquia</h2>
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that leverage their content and data assets to engage customers personally and at scale, enhance conversions, and help businesses stand out. Learn more at <a href="https://www.acquia.com/">https://acquia.com</a>.

Acquia DAM Bolsters Search, Share, and Analytics Capabilities

Weglot - The easiest way to translate a website

The easiest way to translate a website

#18164c

This week, <a href="https://www.cmscritic.com/acquia-and-the-art-of-the-possible-interview-with-chief-market-officer-jennifer-griffin-smith/">Acquia</a> announced that its open digital experience platform, Acquia DXP, has been positioned by <a href="https://aragonresearch.com/" target="_blank">Aragon Research</a>, Inc. as a Leader in The Aragon Research Globe™ for Content Experience Platforms (CXP), 2023.
Aragon Research analysts evaluated 17 providers of content experience platforms. These platforms enable enterprises to shift web experiences to intelligent, dynamic journeys that can be delivered on any device and to personalize them with tools such as <a href="https://www.cmscritic.com/from-chatbots-to-contentops-how-ai-is-coming-to-your-cms-whether-you-like-it-or-not/">generative AI</a> and chat.
Providers were ranked based on strategy, performance, and reach. 
“We believe being positioned as a Leader in The Aragon Research Globe for Content Experience Platform, 2023 highlights the strength of our capabilities in areas such as AI, low-code development, and support for experiences across all digital channels,” said <a href="https://www.cmscritic.com/acquia-and-the-art-of-the-possible-interview-with-chief-market-officer-jennifer-griffin-smith/">Jennifer Griffin Smith</a>, Chief Market Officer at Acquia. “By endeavoring to provide the industry’s most open DXP, we enable marketers to leverage all of their content and customer data to create high-impact experiences — faster, more cost-effectively, and while maintaining brand consistency.” 
To access the full report, <a href="https://aragonresearch.com/globe-for-content-experience-platforms-2023/" target="_blank">click here</a>.
<h2>About Acquia</h2>
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that leverage their content and data assets to engage customers personally and at scale, enhance conversions, and help businesses stand out. Learn more at <a href="https://www.acquia.com/">https://acquia.com</a>.
<h2>About Aragon Research</h2>
Aragon Research is an independent research and advisory firm that provides business and IT executives with the actionable insights they need to navigate technology's ever-evolving impact on business. Headquartered in Morgan Hill, CA, Aragon Research works with executives at every major level of the business and across industries to give them the tools they need to make more informed technology and strategy decisions. Aragon delivers high-impact advisory, research, and consulting services, and has a proven team of veteran analysts. For more information, visit <a href="https://aragonresearch.com/" target="_blank">www.aragonresearch.com</a>.
Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind.
“The Aragon Research Globe™ for Content Experience Platforms, 2023” by Jim Lundy, July 2023. © 2023 Aragon Research, Inc. and/or its Affiliates. All Rights Reserved.

Acquia Positioned as a Leader in The Aragon Research Globe for Content Experience Platforms (CXP), 2023

It turns out an “ING” can be quite a thing.
Case in point: the role of a Chief Marketing Officer. For most of us, the word “Marketing” in this mantle concisely explains the individual’s responsibilities.
But drop the “ING,” and it’s a different story. Well… sort of.
In my conversation with <a href="https://www.linkedin.com/in/jennifergriffinsmith/" target="_blank">Jennifer Griffin Smith</a>, Acquia’s new Chief Market Officer, we discussed the distinction between these titles, and why the leading DXP added her – and this new role – to its roster.
We also covered what she sees on the roadmap for <a href="https://www.cmscritic.com/acquia-taps-its-modular-open-source-legacy-to-drive-the-composable-future/">Acquia</a>, how composable is shifting the conversation, and why she’s excited about showing customers the “art of the possible.”
<h2>A marketing trailblazer in tech</h2>
Jennifer joined me via Zoom from a comfortable, unassuming home office. Originally from Europe, she’s been in the States for quite some time.
“As you can tell by the accent, I'm British,” she said. “We came for two years, and here we are 14 years later.”
For more than two decades, Jennifer has focused her superpowers on marketing for technology companies, with a deep focus on go-to-market strategies for both public and private companies. In her previous stints, she served as Chief Marketing Officer at <a href="https://www.cmscritic.com/hyland-acquires-alfresco-focuses-on-cloud-and-global-expansion-of-enterprise-cms/">Alfresco</a> (acquired by Hyland), Software AG, and <a href="https://www.cmscritic.com/progress-launches-sitefinity-dx-14-0-enhances-digital-experience-delivery-with-global-scale/">Progress Software</a> – which owns the Sitefinity CMS.
In her most recent CMO gig at <a href="https://www.cmscritic.com/brightcove-video-connector-will-bring-video-content-to-sitecore/">Brightcove</a>, Jennifer led the video streaming platform’s global marketing organization. This included product marketing and strategy, customer GTM programs, and new business, brand, and marketing communications. 
Given her legacy of leadership at content and digital experience vendors, I asked her what made the Acquia opportunity so enticing.
“I've spent some time with Acquia as a consumer, not just as a marketer or a business person,” she said. “I'm fascinated by the changes in how we want to purchase, learn, and engage with content. And I think, the way I live – my life – has changed so drastically in the last five years. Most of that is obviously through the pandemic, but just in my own need for time, and levels of service I expect, whether I'm researching a college, purchasing a shirt, or a car. Whatever it is, my expectation has changed. Then I look at the demographic of my 12-year-old son and the younger generation, and it will change again. I'm genuinely fascinated by digital experiences, and how we can bring it together as a consumer.”
<h2>From Chief Marketing Officer to Chief Market Officer</h2>
Getting down to brass tacks, I wanted to understand the new role of Acquia’s Chief Market Officer. How did Jennifer see it – and more importantly, what signal is Acquia sending with this expansion to its C-Suite?
First, it’s worth noting that the rise of the Chief Market Officer is a relatively new phenomenon, much like Chief Experience Office, Chief Revenue Officer, and Chief Growth Office. In a <a href="https://www.forbes.com/sites/kimberlywhitler/2020/06/06/a-new-c-suite-role-the-chief-market-officer/?sh=7325514b6d9c">2020 Forbes article</a>, Christine Heckart – then the CEO of Scalyr – noted that “heads of marketing must, first and foremost, be chief MARKET officers, not marketing.”
Jennifer reflected on my question but started with a caveat: “Each CMO position is unique, and it's based on where the company is, and what the board and the CEO feel like they need. So it's hard to compare, because companies are different. But in my experience, most of what’s required in marketing is about the execution, right? And it gets into ‘how do we get the best return on our spend? What's your CAC? What's your ROI?’”
Again, the “ING” is the key here – and for most organizations that have embraced the Chief Market Officer role, it delineates the focus on tactical marketing execution from the strategic market objectives and KPIs that drive growth.
“Now look,” she continued, “everything results in pipeline, bookings, revenue – however you want to measure it. But I think over the years, we’ve become too focused on the execution piece. When we first had our conversations, I loved that Acquia reflected what I've learned in my many CMO roles: you cannot be successful in any of your program execution if you don't understand your market.”
The relentless creep of the marketing team ecosystem also stymies this execution. To Jennifer's point, we’ve accrued a range of discretely focused areas like product marketing, communications, brand, field marketing – and most are solely concerned with execution. And as Jennifer pointed out, most of these marketing professionals have never consumed the product, nor understand what a customer does with it.
So back to the question at hand: what does it mean to be a Chief Market Officer at Acquia?
“For me, the Chief Market Officer is hyper-focused on the market and the customer and how we can really help them,” Jennifer said. “But then it spans a much bigger role across connecting different teams all for the outcome of the customer, and making sure everybody understands what we're building. Because we're not building it for us.”
What seems clear about Acquia’s decision to hire a Chief Market Officer is that it has reached a pivotal point in its growth – one that demands a deeper commitment to the market while maintaining the execution of its marketing. With Jennifer, they get the winning balance of a seasoned marketer with an analytical mind geared toward growth.
<h2>Riding the composable wave </h2>
Jennifer assumes her role at a precarious time in the digital experience industry. The term “composable” has become a bit of a hot potato as <a href="https://www.cmscritic.com/top-free-headless-cms-platforms/">headless content management systems</a> align with other technologies to provide flexible, best-of-breed solutions to build their own DXPs. Organizations like the <a href="https://www.cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen/">MACH Alliance</a> have gained traction by providing a membership ecosystem of pure MACH (Microservices, APIs, Cloud Native SaaS, Headless) solutions – partially in response to “headless hybrid” platforms and all-in-one monoliths.
At the same time, enterprise DXPs have endeavored to position their offerings as more composable, taking a product-based approach powered by robust APIs. Acquia’s open source <a href="https://www.drupal.org/" target="_blank">Drupal</a> heritage already embraces tenants of the <a href="https://dri.es/the-assembled-web" target="_blank">modular assembled web</a>. So it may have a key advantage in the market mele.
I asked Jennifer what she sees as the biggest challenges for Acquia as it positions itself within this narrative.
“Composable to me, in my world, just means flexible, right?” she said. “It means I can build something that will be unique to me. But some of our customers of a certain size would be frightened off by that because they don't have the resources to build it – and they want something that is very easy to use, secure, and scalable, but gives them the solution right there.”
Jennifer also explained that utility is essential, and data is the key to everything. This applies to the broader tech stack of integrations that Acquia is building value around, from CMS to CDP. “I love our CDP,” she noted, “because it goes way further than any other marketing campaign reporting analytics tool that I've used and seen.”
Knowing she’s new to the job, I probed gingerly around the topic of <a href="https://www.cmscritic.com/from-chatbots-to-contentops-how-ai-is-coming-to-your-cms-whether-you-like-it-or-not/">AI</a> – which is firing like a bullet heard 'round the DX world. While she said Acquia is pioneering more solutions on its open source roadmap, she reinforced the litmus test around value.
“How do we offer a usable AI technology that makes a difference to [customers]? What do they need to move their business, right? What do they need today, and what will it be tomorrow? And not in a way that is so futuristic that we just talk about it. We need to deliver something that brings value to them.”
<h2>Showing customers the “art of the possible”</h2>
If there’s one thing that Jennifer is resoundingly enthusiastic about, it’s community – from employees to customers to partners. In her short time at Acquia, she’s already experienced how Acquia is differentiating in the service category.
“Honestly – and I'm not just saying this – I've never been in a company where I've met so many customers and partners, and not had a complaint,” she said. “I went to my first customer and partner event in London, and I got to sit and talk to so many different people, and just hear what's important for them. Everything from a financial services company to a software company, even a university – and they actually shared what they've learned more broadly with other customers."
Quite a testament, and something that Jennifer is looking to build on. In her mind, this positive community feedback is manifesting into momentum for the company, demonstrating how they can support customers in attaining the impossible – and realizing the “art of the possible.”
“I'm excited about using our community and our customers to really tell these stories,” she expressed eagerly. “And unlike some of our bigger competitors, we can do it nimbly – and make it real, quicker.”
<h2>Building a culture of diversity and inclusion</h2>
At the recent <a href="https://www.cmscritic.com/mach-two-conference-wrap-six-takeaways-from-the-composable-event-of-the-year/">MACH Two</a> event, I was inspired by the emphasis the <a href="https://www.cmscritic.com/mach-alliance-expands-advisory-board-launches-new-mach-book-resource/">MACH Alliance</a> places on diversity and inclusion as core values. Technology companies have often embraced a more progressive stance, but it’s one thing to say it – and quite another to lead by example.
As a woman who has served in multiple C-Suite positions, Jennifer continues to shatter the silicon ceiling in the DX industry. She was quick to point out the importance of “talking the talk and walking the walk,” but this has always been an important focus of her work, and she’s managed to blend her corporate responsibilities with the growth and advancement of her teams on a human level.
“At one of my jobs, I was Chief Marketing and Culture Officer, because myself and the CEO had a fundamental belief that brand is inside out,” she said. “This was an open source company, and if we couldn't build a culture of people excited about what we're doing – if we couldn't nurture a community internally – we had no hope of building it externally.”
Jennifer also talked about Acquia’s focus on its people. This includes a Day One program where Acquia plants a tree for every new employee. It's just one of the company's many commitments to ESG initiatives, personal development, and nurturing diversity across its team.
We also reflected a bit on the impact of the pandemic on the work environment, and how Acquia is preparing for its next growth phase with a distributed team across the globe. Jennifer shared how Covid put everyone on equal footing, allowing people to achieve greater balance in their personal and professional lives.
“Acquia is a fully hybrid working environment, and my team is all around the world. I love that we can work very well virtually. Don’t get me wrong – I like seeing people face-to-face, too. But I really believe that Acquia walks the walk. And because of that, people are open. We might not all agree on everything, but we just have this culture of being in it together, which is so refreshing. It really is.”
Refreshing indeed. With an “ING.”

Acquia and the Art of the Possible: Interview with Chief Market Officer Jennifer Griffin Smith

matt-garrepy

Headshot of Jennifer Griffin Smith next to the Acquia logo

Semrush - Be an SEO hero

Be an SEO hero with Semrush

This week, <a href="https://www.cmscritic.com/acquia-taps-its-modular-open-source-legacy-to-drive-the-composable-future/">Acquia</a>, a leading digital experience platform, announced new features in its digital asset management software, <a href="https://www.acquia.com/products/acquia-dam" target="_blank">Acquia DAM</a> (Widen Collective). The main attraction: an artificial intelligence chatbot that can assist users in creative workflows.
Acquia's new AI Assistant is integrated into the comments functionality of its review and proofing tool, <a href="https://www.acquia.com/products/marketing-cloud/dam/workflows" target="_blank">Workflow</a>. The feature allows users to collaborate on a piece of content or gather new ideas from the chatbot by asking questions in a conversational manner. The chatbot responds in seconds, helping users create and edit content faster, and receive feedback across the Workflow tool.
In the <a href="https://www.acquia.com/newsroom/press-releases/acquia-digital-asset-management-dam-drives-creative-collaboration-ai" target="_blank">news release</a> announcing the new features, Acquia provided several use cases for the new chatbot. These include copy suggestions for improving the written style of a project; ideas for visual design, imagery, or video; recommendations based on audience segmentation around interest or behavior; or even analyzing a competitor's content to help ensure differentiation.
“Great content is at the heart of every exceptional digital experience,” said <a href="https://www.linkedin.com/in/matthewgonnering/" target="_blank">Matthew Gonnering</a>, SVP and GM, Acquia DAM. “Adding generative AI to the creative review process is an idea accelerator for marketers and designers. The new capabilities we’re introducing make it easier for content teams and marketing organizations to take full advantage of the amazing images, videos, copy, and more that they already have, to ensure consistency, and to spur creativity. We’re pleased to deliver these innovations, which are just the latest in a steady stream that distinguish Acquia DAM as the system of choice for creatives, content pros, and marketers across industries.”
<h2>What else is included?</h2>
Along with its AI assistant, Acquia announced several additional features and integrations for its DAM product:
<ul>
<li><a href="https://www.cmscritic.com/canva-button-gives-cms-users-integrated-graphic-design-tools-for-visual-content/">Canva</a>: Connects Canva's graphic design tools to Acquia DAM, allowing users to leverage thousands of designs and images – or create their own.</li>
<li><a href="https://www.atlassian.com/software/jira" target="_blank">Jira</a>: Automatically syncs content and metadata from Jira to Acquia DAM to improve team workflow.</li>
<li><a href="https://www.dropbox.com/" target="_blank">Dropbox</a>: Integrates with cloud storage and sharing software to access content shared with colleagues or collaborators.</li>
<li><a href="https://www.marq.com/" target="_blank">Marq</a>: Enables organizations using brand asset management software to connect to Acquia DAM and keep all brand assets in one place.</li>
<li><a href="https://www.cmscritic.com/reviews/salesforce-cms-review-evolving-a-crm-powerhouse-into-a-dxp-challenger/">Salesforce</a>: A new two-way sync with Salesforce saves customers time by allowing them to stay within Acquia DAM while uploading new content from Salesforce and automatically syncs assets and metadata from the DAM system to Salesforce to ensure consistency.</li>
</ul>
<h2>AI continues to evolve </h2>
With the emergence of large language models that power generative AI like ChatGPT, it's clear that search and conversational AI have become the norm.
Earlier this month, one of our critics chatted with Acquia's SVP of Product, <a href="https://www.linkedin.com/in/deannaballew/" target="_blank">Deanna Ballew</a>, and Director of Product, <a href="https://www.linkedin.com/in/margaretschroeder94/" target="_blank">Maggie Schroeder</a>, and touched on the subject of AI. Both said the open source Drupal community had been working for months to create and improve AI functionality and design innovative solutions that are ahead of the curve. These new features in Acquia DAM clearly align with the company's goal of delivering high-utility applications that impact the user experience. 
<h2>About Acquia</h2>
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that leverage their content and data assets to engage customers personally and at scale, enhance conversions, and help businesses stand out. Learn more at <a href="https://www.acquia.com/" target="_blank">https://acquia.com</a>.

Acquia DAM Introduces AI Chatbot, New Features to Enhance Creative Workflows

Acquia AI chatbot - robot floating over light with laptops on the left and right side.

When I first hopped on Zoom with <a href="https://www.linkedin.com/in/deannaballew/" target="_blank">Deanna Ballew</a>, Senior Vice President of Product at <a href="https://www.cmscritic.com/acquia-upgrades-open-dxp-capabilities-to-expand-composable-enterprise-features/">Acquia</a>, we bantered casually about her home near Madison, Wisconsin – and the dark beauty of Midwestern thunderstorms.
At the time, we were both being treated to unstable spring weather, mine of the Southeastern U.S. variety but equally temperamental. It was an apropos reflection of what’s happening in the technology market as fears of recession and the specter of AI loom menacingly across the horizon.
But there's opportunity in that tornadic frenzy. As composable strategies continue to rain across the legacy landscape, DXPs have been repositioning their offerings in a bid to be more, well… composable in an increasingly omnichannel world. Heck, last year, Salesforce unveiled a new service called <a href="https://www.salesforce.com/news/stories/salesforce-headless-commerce-composable-storefront/" target="_blank">Composable Storefront</a> – a fully headless commerce solution that features an ecosystem of integrations.
Does this make Salesforce a “composable” platform? Maybe. Maybe not. But it’s a bit of a misnomer, really, when you consider that all DXPs were essentially composed to begin with.
Such is the case with Acquia. Over the years, it has expanded beyond its <a href="https://www.drupal.org/" target="_blank">Drupal</a>-powered CMS to comprise an ecosystem of integrated technologies, including cloud services, CDP, a marketing studio, and other goodies. By all accounts, the company fits the monolithic bill.
But as co-founder and CTO <a href="https://www.linkedin.com/in/buytaert/" target="_blank">Dries Buytaert</a> described in his <a href="https://www.acquia.com/blog/composable-digital-experience-manifesto" target="_blank">Composable DXP Manifesto</a>, Acquia has been evangelizing modular architectures that align with Drupal’s concept of the <a href="https://dri.es/the-assembled-web" target="_blank">Assembled Web</a> for over a decade. In that sense, they’re not newcomers to the composable game. In fact, in 2021, the <a href="https://www.cmscritic.com/acquia-upgrades-open-dxp-capabilities-to-expand-composable-enterprise-features/">company expanded</a> its open capabilities by introducing a set of composable enterprise features.
Still, Acquia seems focused on the sum of its DXP parts to help customers grow. Most recently, it purchased <a href="https://www.widen.com/plans?utm_term=widen%20dam&amp;utm_campaign=US+-+Brand+-+New&amp;utm_source=adwords&amp;utm_medium=ppc&amp;hsa_acc=4148602931&amp;hsa_cam=19965617942&amp;hsa_grp=151430066111&amp;hsa_ad=656770360925&amp;hsa_src=g&amp;hsa_tgt=aud-2053871145734:kwd-23382924646&amp;hsa_kw=widen%20dam&amp;hsa_mt=e&amp;hsa_net=adwords&amp;hsa_ver=3&amp;gad=1&amp;gclid=CjwKCAjw04yjBhApEiwAJcvNoRz0NfJzgGc3qeATnNzF5WrjQs4GtIXBa8j5R7dCSXE3d_haybCWyhoCIi4QAvD_BwE" target="_blank">Widen</a>, a digital asset management (DAM) solution that is proving to be a key activator in its completeness of vision (it’s worth noting that the service can be procured separately). Deanna, who came along for the ride from Widen as its Chief Innovation Officer, is now working across the Acquia portfolio on the company’s vision and M&amp;A strategy.
Given all this, where does Acquia fit on the composable spectrum? Lately, I’ve been listening to many voices across the industry use this term in different ways, and I wanted to hear from a platform with a long-established leadership role in the DXP topology – and one striving to be more modular than monolithic. 
Deanna and I were also joined by <a href="https://www.linkedin.com/in/margaretschroeder94/" target="_blank">Maggie Schroeder</a>, Acquia’s Director of Product Marketing. We talked at length about composable, the hyperbolic explosion of AI, and the importance of their “Acquian” community as accelerators of innovation and success.
<h2>Finding growth as a Gartner Magic Quadrant Leader </h2>
For those who don't consult the analyst reports, Acquia held firm to its Leader position in the 2023 <a href="https://www.acquia.com/blog/acquia-named-leader-2023-gartner-magic-quadrant-digital-experience-platforms" target="_blank">Gartner Magic Quadrant for DXPs</a>, trailing only behind <a href="https://www.cmscritic.com/optimizely-partners-with-google-cloud-to-take-experimentation-to-the-next-level/">Optimizely</a> and <a href="https://www.cmscritic.com/adobe-experience-cloud-adds-new-headless-cms-capabilities-updates-to-commerce-integration/">Adobe</a>. The triad has persistently battled it out over several cycles in a bid to dominate the space, although Adobe – a much larger competitor – continues to wear the crown. 
So how did Acquia join this exclusive league of leaders? It's been a long road, and community and innovation played a big part. But it doesn't hurt that the company was <a href="https://techcrunch.com/2019/09/24/vista-equity-partners-buys-acquia-for-1b/" target="_blank">purchased by Vista Equity Partners</a> in 2019 for $1 billion, boosting its quest to build market presence. 
While these rivals all deliver industry-leading foundational technologies (CMS, CX, CDP, analytics, personalization, customer journey management, and more), Gartner highlighted Acquia’s synergy between its product innovations and acquisitions, as well as its uncommon support for intranet and employee portal applications. There was also a footnote about Acquia’s <a href="https://www.acquia.com/products/acquia-site-factory" target="_blank">Site Factory</a> toolset, which eases the burden of scaling deployments.
Analyst observations aside, I asked Deanna what was putting the wind in Acquia’s sails (or sales, n'est-ce pas?) in 2023.
“One of the core pieces to why we’re winning is that we continue to thrive and focus on content and data,” she said. “The foundation and flexibility of Drupal as our CMS delivers us over 46,000 modules, and by combining our CMS with Acquia Cloud, we can now give our customers the ultimate balance of enterprise security, stability, and scalability. And that's kind of the sweet spot where they can start small and grow, or they can start big and really scale up. So that's where we've grown.”
Deanna also underscored the impact of the Widen acquisition, and how pairing an award-winning DAM with Acquia’s ML-powered CDP – formerly <a href="https://www.acquia.com/newsroom/press-releases/acquia-acquire-agilone-deliver-powerful-customer-experiences" target="_blank">AgilOne</a> – is at the heart of the company’s composable promise to provide an open set of solutions that play well with other technologies.
“I think that's really key to what we're seeing with composability,” she explained. “You can't do everything with a single vendor. It has to work within our customers’ current systems and technologies when they need it and scale and grow as it goes.”
Maggie also touched on Acquia’s commitment to helping customers make technology work for them, suggesting it all comes back to the ease of use the company is building into its products.
“We’re providing low code capabilities for marketers, but also really advanced tools for our developers who we know are at the core of creating experiences – so those who are less technical and those who are very technical can work together to create experiences that are outcome-driven.”
<h2>What’s the best roadmap? Open source, of course</h2>
As a well-established open source vendor, Acquia’s community has been a wellspring for continuous innovation. I asked Maggie how the heritage of Drupal is impacting the company’s plans for the future.
“Drupal is at our core, and it’s part of the beginnings of Acquia,” she said. “We've really stayed true to that, throughout the duration of Acquia’s existence.”
But enhancing that legacy has been a key focus, and Maggie noted a series of very strategic acquisitions and innovations that have complemented the open source engine. For example, the <a href="https://www.acquia.com/newsroom/press-releases/acquia-acquires-cohesion#:~:text=BOSTON%20and%20BRIGHTON%2C%20England%20%E2%80%93%20September,low%2Dcode%20Drupal%20website%20builder." target="_blank">purchase of Cohesion</a> in 2019 and its subsequent transformation to Site Studio has made Drupal more accessible to low-code business users – what Dries calls an “ambitious site builder.” As Deanna echoed, the goal has been making things easier for users across the collective community.
“We put a lot of emphasis into content and really making that experience as seamless as possible. And then of course, giving our customers that foundation helps them get even closer to leveraging data and more complex use cases as well.”
As for that community, it’s quite expansive: <a href="https://www.acquia.com/drupal/why-drupal" target="_blank">according to the company’s website</a>, Acquia boasts more than 800 customers and over a million users worldwide, buoyed by a Drupal footprint that includes one in eight enterprise websites and over 10,000 active community contributors. Oh, and there’s also those 46,000 modules to boot.
While open source brings its own set of challenges from security to stability, it offers key benefits that are attractive in a composable world – like no vendor lock-in. But there’s more to it: this open community is helping Acquia and its customers jump ahead and drive delivery on their own terms.
“They don’t have to wait for our roadmap,” Deanna said. “And that's a really key thing to be able to do what you need to on your own timeline.”
<h2>AI: Acquia Intelligence</h2>
It’s a no-brainer to ask about the new brain driving this hype cycle: <a href="https://chat.openai.com/" target="_blank">ChatGPT</a>. It’s undeniable. In less than six months, countless platforms across the digital experience and martech stack have harnessed <a href="https://www.openai.com/" target="_blank">OpenAI’s</a> generative service to improve content operations and workflows.
While Acquia is already leveraging machine learning and predictive models in its CDP, I asked how this latest permutation of AI is transforming the strategy. Once again, it came back to the community.
“We see that even with all the AI stuff going on right now, our community and customers are doing it themselves,” Deanna said. “They're making it work when they want to do it.”
To that end, the Drupal community has already launched an <a href="https://www.drupal.org/project/openai" target="_blank">OpenAI initiative</a> that aims to provide a suite of modules and an API foundation for ChatGPT, <a href="https://github.com/features/copilot" target="_blank">GitHub CoPilot</a>, and more. This would include a bevy of features for powering generative text, content editing, audio transcribing, text prompts, and more.
“All of our sales engineers are enabled to leverage the Drupal OpenAI module as part of their demo to show ‘the art of the possible’ with ChatGPT,” Maggie explained. “It can create anything from text content, images, content analysis – there’s a lot. And this goes back to having the power of the Drupal community behind us, really helping our customers get ahead of the trends. So while others in the market are waiting for additions or integrations to ChatGPT, the Drupal community was, I'd say, first to market with the ChatGPT integration.”
<h2>A hybrid approach to omnichannel and headless</h2>
During my recent trip to the <a href="https://www.boye-co.com/groups/cms-experts/" target="_blank">Boye &amp; Company</a> CMS Experts summit in New York City, there was an epic debate about headless CMS and the challenges that exist with visualization. While <a href="https://www.cmscritic.com/wrestling-with-category-confusion-in-the-dxc-slackdown/">DXC platforms</a> like <a href="https://www.cmscritic.com/is-the-birth-of-dxc-the-death-of-dxp-a-conversation-with-darren-guarnaccia-president-at-uniform/">Uniform</a> are providing an answer for pure headless solutions, traditional CMS platforms are espousing the value of their APIs to reinforce the value of a hybrid play. This comes at a time when even WordPress is offering a <a href="https://wpengine.com/resources/headless-cms-and-wordpress/" target="_blank">headless backend</a> to power any kind of frontend framework.
With Acquia’s Drupal CMS falling into the traditional CMS and DXP column, I asked Maggie how omnichannel fits into Acquia’s strategy, and how it stacks up to purely headless contenders.
“First of all, I love that you're saying ‘omnichannel’ and you're not leading with headless, because headless is the technology that makes omnichannel possible,” she said. “However, something I want to acknowledge is that not all experiences we talk about are truly omnichannel, right? Omnichannel implies these experiences are connected and they're consistent across all the channels where you're delivering content. And I think that is where we've really stepped in to provide differentiation.”
As Maggie explained, business users are often seen as a “pain point” for pure-play headless competitors in the market. Acquia’s ability to supply both low code business features – as well as a completely headless experience to frontend developers – gives users the freedom to choose whatever framework they prefer.
“We see a lot of our customers adopting a hybrid approach to omnichannel,” Maggie said. “They’re asking, ‘What is the outcome we're looking to drive with the experience? Is it really going to be content dependent? And is it owned by, say, a marketing team?’”
A great example she cited: marketing campaign pages. A stakeholder probably doesn’t want to be dependent on a developer to update the content, especially if it needs to be changed frequently. This is different from a digital sign, which is highly dependent on a frontend developer to create.
“We want to give freedom to all the different contributors who are working on the same team to deliver experiences. I think those are really the two key differentiating factors for us: enabling the whole team and then also having the ability to provide low code and headless.”
<h2>Partnering on the composable journey </h2>
Dovetailing on the hybrid versus headless discussion, Maggie shared the importance of aligning with a customer’s goals and growing with them over time. Having a more composable approach seems to benefit this on multiple levels, particularly when a large migration or transformation is part of the program. But it also requires the right mindset – which Acquia champions for its users.
“Instead of painting this picture of ‘oh, you have to rip and replace everything,’ we say, ‘let's do this one at a time, let's focus on content first,” or ‘let's focus on your digital assets first,’ or ‘let's focus on product inventory first.’ I think that’s a huge benefit for our new and existing customers.”
From a roadmap perspective, Maggie said the various products and capabilities that Acquia offers can be rolled out over time, making the journey less overwhelming. For example, year one could include CMS, followed by year two with DAM, and year three with CDP and personalization. This is where the benefits of a composable DXP come into play.
Maggie also shared a customer use case for Anheuser-Busch/InBev, which pushed the limits of a composable approach to create new experiences. Working with Acquia, they created decoupled components for a game application, allowing any marketer to add it to new sites. The entire experience is low code and completely composable.
I asked Maggie where these high-touch professional services fit in the business model, and if Acquia plans to invest more in that level of relationship.
“I think being consultative is kind of end-to-end for Acquians,” she said, conjuring the mantle reserved for its team and community members. “Our sales team is very well versed in having those conversations. We try to go in as more of a trusted advisor.”
<h2>Consulting the crystal ball for 2023</h2>
In today’s macroeconomics, there’s no telling if we’re at the precipice of a global recession or knee-deep in a soft landing. While the pandemic resulted in a buying spree for Acquia and its contemporaries, the last 12 months have seen a softening in IT budgets and <a href="https://www.forbes.com/sites/bernardmarr/2023/01/30/the-real-reasons-for-big-tech-layoffs-at-google-microsoft-meta-and-amazon/?sh=1218f5612b67" target="_blank">layoffs</a> from the likes of Google, Meta, and Amazon. 
So does Acquia see 2023 through rose-colored glasses? I asked Deanna to weigh in.
“In the environment we’re in with the recession – are we in it or are we not – we’re really leaning into our existing customers to ensure they have great CX,” she said. “We’re seeing an increased focus on the customer journey, on CDPs. Focusing on customer retention and customer upsell has been a key trend.”
“I think we’re in a really great position because we’re empowering teams,” Maggie added. “I think the question that everyone is asking themselves is, ‘how do we do more with the same?’ Or maybe even ‘more with even less’ budget or team resources. We’ve really maximized what their team can do instead of bogging them down with maintenance and other types of menial tasks. They can get straight to the value and the mission they set forth.”
As we rounded the corner to the end of our conversation, I asked what’s on the horizon – and what gets this team excited about the prospects ahead. Deanna jumped in, and once again focused on the importance of community.
“I think about 40 percent of our customers now have a TAM – technical advisor manager – to help them grow in year one, year two, year three, and advise them along the way,” she said enthusiastically. “But I’m most excited about launching a broader Acquia community. Not only do we help them, but our customers help each other, giving [each other] ideas and advice to help them grow along the way. That’s really exciting for me.”
Exciting indeed. And even if 2023 turns into a Midwestern thunderstorm, Acquia seems well positioned to ride it out.

Acquia Taps its Modular, Open Source Legacy to Drive the Composable Future

Acquia logo with inset images of Deanna and Maggie in shapes of the Drupal logo icon - a water droplet.

This week, <a href="https://www.acquia.com/" target="_blank">Acquia</a> – a leading digital experience platform (DXP) – announced a strategic partnership with global consulting firm <a href="http://www.kpmg.com/us" target="_blank">KPMG</a>.
Together, the companies plan to deliver the Acquia Open Digital Experience Platform to enterprise customers across the industries and clients served by KPMG. The combined capabilities will enable marketing, content, and IT teams to scale secure digital experiences.
“As pressure intensifies on marketers to win customers and keep them engaged, they’re looking for a platform to bring together insights from first-party customer data and content,” said <a href="https://www.linkedin.com/in/jasondgalloway/" target="_blank">Jason Galloway</a>, US Marketing Consulting Practice Lead at KPMG. “We’ve already worked with Acquia to provide their customer data platform to support data-driven marketing. Moving forward, we anticipate Acquia DXP will become a key offering for KPMG clients looking to leverage customer insights and content across touchpoints.”
<h2>Acquia continues to lead in DXP</h2>
Last month, Acquia DXP was listed as a Leader in the <a href="https://www.acquia.com/resources/report/acquia-named-leader-2023-gartner-magic-quadranttm-dxp" target="_blank">Gartner Magic Quadrant</a> for Digital Experience Platforms for the fourth consecutive year. The report established the relative market position of Acquia and 13 other DXP vendors across B2B, B2C, B2E.
In a <a href="https://www.acquia.com/newsroom/press-releases/acquia-named-leader-2023-gartner-magic-quadrant-digital-experience" target="_blank">news release</a> announcing the ranking, Acquia provided areas of focus they considered instrumental in maintaining their Leader status, including:
<ul>
<li>the release of Acquia Code Studio to provide a complete DevOps environment for <a href="https://www.cmscritic.com/what-do-industry-experts-expect-for-the-drupal-10-launch-heres-what-they-told-us/">Drupal</a></li>
<li>the launch of a new developer portal and Drupal starter kits to accelerate time-to-value</li>
<li>the introduction of speed and scalability enhancements to Acquia Cloud Platform, Acquia CDP, and other products</li>
<li>the creation of a unified data layer across Acquia CDP and the company's personalization solution, giving organizations the power to track unknown to known customers and enhancing first-party data strategies</li>
<li>the integration of Acquia DAM capabilities into Acquia DXP, making it simpler for customers to manage a boom in digital content</li>
</ul>
<h2>Alliance with KPMG provides the opportunity to expand to more enterprise businesses</h2>
With the new KPMG alliance, clients can expect tailored products from Acquia, including its open source content management system powered by Drupal, the Acquia Cloud, a customer data platform, personalization capabilities, and a digital asset management system (DAM). Through the Acquia DXP, these products can be used individually or together, helping customers design the exact customer experience that works for their organization and customers.
“KPMG’s focus on guiding marketing and IT teams to create solutions that meet their precise business needs makes them an ideal collaborator for Acquia,” said <a href="https://www.linkedin.com/in/stephen-reny-0a2a0a163/" target="_blank">Steve Reny</a>, President and CEO of Acquia. “Acquia DXP’s openness enables organizations to not only better connect with customers, but to maximize the value of investments in other martech, e-commerce, and productivity tools. This alliance brings the power of data-driven customer insights and best-in-class digital experience creation and management to marketers.”
<h2>About KPMG LLP</h2>
KPMG LLP is the U.S. firm of the KPMG global organization of independent professional services firms providing audit, tax and advisory services. The KPMG global organization operates in 143 countries and territories and has more than 265,000 people working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients. Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities. KPMG is widely recognized for being a great place to work and build a career. Our people share a sense of purpose in the work we do, and a strong commitment to community service, inclusion and diversity and eradicating childhood illiteracy. Learn more at <a href="http://www.kpmg.com/us" target="_blank">www.kpmg.com/us</a>.
<h2>About Acquia</h2>
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that leverage their content and data assets to engage customers personally and at scale, enhance conversions, and help businesses stand out. Learn more at <a href="https://www.acquia.com/" target="_blank">https://acquia.com</a>.

Acquia and KPMG Form Strategic Alliance to Scale Digital Experiences

This week, <a href="https://www.cmscritic.com/?s=acquia"> Acquia</a> – a leading open source digital experience platform – rolled out an enhanced version of its digital asset management (DAM) platform, offering customers new integrations and API connectivity to further boost their digital experiences.
“Content is at the core of any exceptional digital experience,” said <a href="https://www.linkedin.com/in/jakeathey/" target="_blank">Jake Athey</a>, VP of Sales and Marketing for Acquia DAM and PIM. “Acquia DAM enables organizations of all sizes to maximize the value of their content by connecting to other software solutions, including a DXP, via built-in integrations or API. Our newest integrations with widely used tools as Shopify, Asana, and Monday.com make content more secure, extensible, accessible, and trackable across a brand’s digital properties.”
<a href="https://www.acquia.com/platform/digital-asset-management" target="_blank">Acquia DAM</a> works within the <a href="https://www.acquia.com/platform/acquia-dxp" target="_blank">Acquia DXP</a> (powered by the <a href="https://www.cmscritic.com/acquia-introduces-composable-enterprise-features-in-latest-version-of-dxp/">Drupal Cloud and Marketing Cloud</a> ecosystem) to push out content across many different channels. With many of today's marketers utilizing images, audio files, and video files for the majority of their content creation, housing those large file assets in the DAM makes searching and accessing them much easier, especially for marketing teams that might be located in different offices.
<h2>What to expect from Acquia DAM</h2>
With the new enhancements, Acquia DAM is now able to integrate with the following:
<ul>
<li>Airtable: Enables customers to use DAM assets to build collaborative applications in Airtable.</li>
<li>Asana: Adds finished assets to the DAM once projects are completed.</li>
<li>Google Sheets: Allows customers to connect their DAM with Google Sheets to capture and use metadata about content, such as when an asset was published and by whom.</li>
<li>HubSpot: New or updated assets in Acquia DAM can be copied into HubSpot. Customers may also choose to set security in HubSpot for all assets or groups of assets managed by the DAM.</li>
<li>Monday.com: Adds finished assets to Acquia DAM once projects are completed.</li>
<li>Optimizely: Connects the DAM to Optimizely content management systems (CMS).</li>
<li>Shopify: Syncs content assets and metadata from Acquia DAM, as well as all product details from Acquia’s product information management (PIM) system to Shopify to support e-commerce deployments.</li>
<li>Slack: Permits users to access Acquia DAM files from their Slack messaging platform.</li>
<li>Smartsheet: Connects Smartsheet and Acquia to automatically sync new or updated assets and metadata from Smartsheet to the DAM.</li>
<li>Templafy: Allows access to brand-approved assets from Acquia DAM within the Templafy document generation platform.</li>
</ul>
<h2>Built on the legacy Widen DAM</h2>
In September 2021, <a href="https://www.cmscritic.com/acquia-widens-its-dxp-stack-with-widen-acquires-dam-and-pim-capabilities/">Acquia announced</a> it would acquire Widen, a DAM vendor. Widen had strong brand recognition among enterprise-level organizations and a well-established following, making it a great addition to Acquia's expanding digital experience platform.
After rebranding to Acquia DAM, Acquia has continued to make improvements and provide additional API connectivity for its DAM system.
<h2>Other enhancements to Acquia DXP</h2>
In late December 2022, <a href="https://www.businesswire.com/news/home/20221222005228/en/Acquia-Launches-Enhancements-to-Market-Leading-Customer-Data-Platform" target="_blank">Acquia also released enhancements</a> to its customer data platform, including a unified data layer, an integration with Acquia DAM, and direct SQL access. In that news release, <a href="https://www.linkedin.com/in/jimidelson/" target="_blank">Jim Idelson</a> – vice president of product for Acquia CDP – promised additional integrations, which are now coming to fruition.
“A key tenet of any composable digital experience strategy is ability to work with data across systems,” said Idelson. “We look for every opportunity to expand integrations between Acquia CDP and other martech systems, and to make it easy for organizations to make full use of their data while respecting the privacy and preferences of their own customers. In 2023, you’ll see additional enhancements from Acquia designed to support customer self-service and broader integrations.”
Acquia’s updates in the last several years have brought its DXP into <a href="https://www.acquia.com/resources/report/gartner-dxp-magic-quadrant" target="_blank">the Leader category</a> of the Gartner Magic Quadrant, along with the likes of <a href="https://www.cmscritic.com/adobe-experience-cloud-adds-new-headless-cms-capabilities-updates-to-commerce-integration/">Adobe</a>, <a href="https://www.cmscritic.com/optimizely-partners-with-google-cloud-to-take-experimentation-to-the-next-level/">Optimizely</a>, and <a href="https://www.cmscritic.com/sitecore-announces-updates-to-product-suite-enhances-composable-features-and-innovation-from-acquisitions/">Sitecore</a>.  
<h2>About Acquia</h2>
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that leverage their content and data assets to engage customers personally and at scale, enhance conversions, and help businesses stand out. Learn more at <a href="https://acquia.com" target="_blank">https://acquia.com</a>.

Acquia Announces New Integrations as Part of Its Enhanced Digital Asset Management System

mk-patterson

<a href="https://www.acquia.com/">Acquia's</a> putting the pedal to the metal in the headless race. 
Recently, the digital experience platform provider released an open source headless starter kit within the company’s <a href="https://www.acquia.com/platform/content-management-systems">content management system, Acquia CMS</a>. The kit expands existing Acquia CMS offerings, which empower organizations to accelerate the building of traditional Drupal-based applications.
Dubbed the "Acquia CMS Headless Starter Kit," the new solution gives developers a powerful set of tools to speed time to market, reduce operational costs, and gain flexibility in launching new digital initiatives quickly. Acquia introduced the new kit to developers at its customer and partner event, <a href="https://www.acquia.com/engage">Acquia Engage</a>.
<h2>Building on the growth of headless and hybrid Drupal apps</h2>
According to the company's press release, Acquia has many customers who have already built <a href="https://www.cmscritic.com/top-free-headless-cms-platforms/">headless</a> and hybrid Drupal applications to create innovative digital experiences. Headless and hybrid architecture makes it possible for organizations to deliver content to more than just a traditional web browser. With a headless CMS architecture, organizations can deliver content to digital signage, wearable devices, chatbots, mobile applications, kiosks, and more.
The Acquia CMS Headless Starter Kit gives organizations the tools they need to build a modern headless or hybrid application up to 50% faster, with Drupal as the backend that powers one or more frontends. Existing Drupal users can also leverage the Headless Starter Kit to extend their existing Drupal application. 
“Managing content across current and emerging channels and devices is a major challenge for many organizations,” said Dries Buytaert, creator of Drupal and co-founder and CTO of Acquia. “As an accelerator for developing hybrid and headless applications, the Acquia CMS Headless Starter Kit offers out-of-the-box optimizations to reduce time to market with new and innovative digital experiences. This flexibility makes it possible for developers to use the components of Acquia CMS and Drupal that they need most—with the ultimate goal of getting the right content to the right user in the right channel at the right time.”
A headless approach works well for organizations that want to provide content through multiple API endpoints and modern JavaScript frontends. Others may prefer a hybrid approach, which provides similar API access for developers while empowering business users with low-code and no-code tools for application building. Acquia CMS provides the best of both worlds, giving organizations the freedom to choose the right path for their needs.
<h2>Leveraging Next.js to power frontend experiences</h2>
As headless strategies power more of the <a href="https://www.cmscritic.com/top-jamstack-static-site-generators-for-2021/">JAMstack</a>, companies are turning to static site generators to deliver faster websites that are decoupled from a traditional CMS. To complement the Acquia CMS Headless Starter Kit, Acquia has also released a <a href="https://www.cmscritic.com/top-jamstack-static-site-generators-for-2021/">Next.js</a> Starter Kit to help accelerate the build of frontend applications that display content created in the headless CMS. This combo gives organizations the ability to support both the front and backend of their digital content experiences. 
"Headless and hybrid CMSes give organizations the freedom to use the newest frontend technology, while retaining their investment in their legacy systems and content backend,” said Marci Maddox, Research Vice President, Digital Experience Strategies, IDC. “This could be particularly attractive for commerce users, such as retailers, CPG companies, and others where brand managers require full control over the content that appears across multiple sites, or want the flexibility to change things such as site navigation or product categorization over time. The Acquia CMS headless starter kit can help organizations experience the benefits of a headless CMS; bringing together developers and content creators in a modern environment."
<h2>Key features of the Acquia CMS Headless Starter Kit</h2>
Here are a few of the noteworthy features in the Acquia CMS Headless Starter Kit:
<ul>
<li>Specialized Headless Developer Role: Frontend developers have a dedicated role inside the CMS for accessing API docs and managing access for frontend applications connecting to the CMS.</li>
<li>Marketer-friendly Content Preview: Users can preview content through their Next.js application from inside the CMS.</li>
<li>Omni-channel Made Easy: Connect content to multiple frontends that communicate across multiple channels.</li>
<li>Robust API Dashboard: A dedicated dashboard for frontend developers to manage all headless integration aspects with the CMS.</li>
<li>Flexible Headless and Hybrid UI Modes: Users can operate in a pure headless mode or in hybrid mode where Drupal is still used to render a frontend.</li>
<li>Simplified Data Modeling: Revamped admin navigation brings all the data modeling controls under a single menu that makes sense in a purely headless CMS.</li>
</ul>
The open source Acquia CMS Headless Starter Kit is freely available for download. To learn more about Acquia CMS, visit <a href="https://www.acquia.com/products/drupal-cloud/acquia-cms">https://www.acquia.com/products/drupal-cloud/acquia-cms</a>.
<h2>About Acquia</h2>
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Learn more at <a href="https://www.acquia.com/">https://acquia.com</a>.

Acquia DXP Releases Open Source Headless CMS Accelerator

It's been a long, hot summer. Everywhere. So it goes without saying that September is a welcome sign of cooler months ahead.
Speaking of cool, we followed some notable news throughout the month of August. We started with Storyblok's <a href="https://www.cmscritic.com/storyblok-launches-new-cms-experience-to-shape-the-future-of-digital-storytelling/">launch of a new CMS experience</a> that aims to reshape the future of digital storytelling. We also dug into the <a href="https://www.cmscritic.com/salesforce-unveils-composable-storefront-a-digital-commerce-solution-to-help-retailers-go-headless-fast/">Salesforce Composable Storefront</a>, a new digital commerce solution designed to help retailers go headless faster than ever – and another signal that the composable movement is continuing to build steam. 
Finally, we had an <a href="https://www.cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen/">exclusive interview</a> with Casper Rasmussen, the new president of the MACH Alliance. He sat down with Matt Garrepy, one of our contributors, to chat about the future of composable, the role of headless, and what's next for the MACH Alliance and its 60+ members. 
As with all things "autumn," change is in the air. Economic forecasts remain uncertain, and many organizations are looking to 2023 with trepidation. While the M&amp;A cycle may have been a little quieter over the summer months, we're still tracking innovation and growth across the CMS and DXP market sectors – and we'll be featuring a number of exclusive interviews with industry leaders over the coming months.
Let's bid summer adieu with a few newsworthy nuggets to read with your pumpkin-spiced latte:
<h2>WordPress Homepage Gets a Fresh New Design</h2>
OK, so maybe this isn't a groundbreaking piece of news. But a redesign of a website is always an opportunity for a brand or company to "clear its throat" before it has something to say. 
That might be the case for <a href="https://wordpress.org/" target="_blank">WordPress</a>, which has certainly done its share of innovating over the past few years – especially with the introduction of <a href="https://www.cmscritic.com/gutenberg-2-years-later-is-wordpress-better-off/">Gutenberg</a>. Now, the open source juggernaut will be greeting us with a <a href="https://make.wordpress.org/design/2022/07/08/project-kickoff-wordpress-org-homepage-and-download-page-redesign/" target="_blank">fresh, new jazzy design</a> on its WordPress.org website. 
<img style="max-width:1000px" src="https://cmscritic.com/ms-content/uploads/2022/08/wordpress-new-design.webp" alt="WordPress new design" />
The <a href="https://wordpress.org/" target="_blank">new homepage</a> brings more attention to WordPress's benefits and experience while highlighting the community and resources to get started on the platform. Meanwhile, the <a href="https://wordpress.org/download/" target="_blank">new download page</a> greets visitors with a keen layout that simplifies the flow and presents both the download and hosting options right at the top.
Overall, a pretty sharp design solution. And no surprise: it's powered by WordPress. 
<h2>Optimizely Presents Opticon 2022: Applying the Science of Growth to Digital Experience Creation</h2>
<img style="max-width:1000px" src="https://cmscritic.com/ms-content/uploads/2022/08/opticon22_savethedate_ads_teaser_1200x628.png" alt="Opticon 2022 Teaser" />
Looking for the optimal conference to attend this fall?
Optimizely, a leading digital experience platform (DXP) provider, announced its first in-person annual user conference, <a href="https://www.optimizely.com/opticon/" target="_blank">Opticon 2022</a>. The event will take place October 3-5 in scenic San Diego (if you're in town, make sure you hit the <a href="https://sandiegozoowildlifealliance.org/" target="_blank">Zoo</a> - it's spectacular). Opticon will showcase how customers and partners are continuously "optimizing" their digital experiences across all channels to drive customer intimacy and business growth.
According to Optimizely, the stakes have never been higher when it comes to competing for customer attention. Businesses need sound strategies to navigate evolving market complexities, advance digital journeys, and elevate future-forward solutions to inspire teams and supercharge growth – resulting in strong, lasting customer relationships. Attendees at Opticon 2022 will hear from marketers, digital leaders, and developers who are achieving these outcomes by leaning into powerful experimentation and frictionless creativity to drive better brand experiences and accelerate revenue growth.
"To be competitive today, marketers need to do more than 'business as usual.' In a rapidly changing world, complexity is the enemy of digital marketing and great digital experiences," said Alex Atzberger, CEO at Optimizely. "To meet your customers every day and adapt, you need data and knowledge about your audience, what resonates with them, when they want to engage, and how they want to be marketed to. Great digital experiences, backed by experimentation and data-driven insights, are what enable continuous possibilities and lead to long-term growth. At Opticon 2022, we're excited to bring leading innovators, marketers, and entrepreneurs to the stage to showcase how applying a scientific method allows you to stay ahead of the curve, amidst an ever-evolving state of customer expectations."
If that content doesn't sound enticing enough, Optimizely is going for the slam-dunk with its celebrity keynote by Earvin "Magic" Johnson, who will share his experiences on what it takes to succeed in a digital-first, customer-centric business landscape. As an NBA legend and advocate for Black entrepreneurship, Johnson will explore how his lifelong commitment to dreaming big has pushed his off-court endeavors to new heights — and how leaders in digital, marketing, and growth can meet this pivotal moment with similar courage to unlock boundless innovation.
To learn more about the keynote session, or to register, visit: <a href="https://www.optimizely.com/opticon/#registration" target="_blank">Opticon 2022</a>.
<h2>Acquia Announces New Digital Asset Management (DAM) Integration with Drupal</h2>
<img style="max-width:1000px" src="https://cmscritic.com/ms-content/uploads/2021/11/acquia_composable.jpg" alt="Acquia logo against a composite background of Tetris-like pieces fitting together, reinforcing the concept of composable DXP" />
<a href="https://www.acquia.com/" target="_blank">Acquia</a>, a leading DXP platform, has <a href="https://www.acquia.com/newsroom/press-releases/acquia-announces-new-digital-asset-management-dam-integration-drupal" target="_blank">announced</a> a new Drupal integration with the company's digital asset management (DAM) solution, <a href="https://www.acquia.com/products/marketing-cloud/dam" target="_blank">Acquia DAM</a> (previously Widen DAM). The solution is aimed at speeding time-to-market for content. 
Using the open source integration, content authors can now leverage Acquia DAM embed codes and manage versioning through the Media Library in Drupal – which has been extended to help users easily find their digital assets via search, metadata, and categories. Acquia DAM makes it simpler to organize and control assets, as well as achieve brand consistency through a centralized, cloud-based library. 
"Content is at the heart of any standout digital experience," said Dries Buytaert, Co-Founder and CTO of Acquia. "With a variety of asset types stored across disparate systems, many content authors struggle to maintain brand consistency as they build digital properties and create campaigns. The new Acquia DAM integration with Drupal makes it easier and faster to leverage brand-approved content, so content authors can focus on launching content rather than hunting down digital assets."
<h2>DigitalOcean to Acquire Cloudways</h2>
<img style="max-width:1000px" src="https://cmscritic.com/ms-content/uploads/2022/08/digitalocean-cloudways-acquisition.jpg" alt="DititalOcean Cloudways logos" />
DigitalOcean is riding a wave of success, and this latest move is a testament to its growth. 
Billing itself as the cloud for developers, startups, and SMBs, <a href="https://www.cmscritic.com/headless-cms-strapi-now-available-on-the-digitalocean-marketplace/">DigitalOcean</a> has carved a strong and loyal niche in the market – particularly as large public cloud providers have continued to dominate the space. Now, with an agreement to acquire <a href="https://www.cloudways.com/en/" target="_blank">Cloudways</a>, a leading managed cloud hosting and software as a service (SaaS) provider for SMBs, its ocean is about to expand. 
According to the company, DigitalOcean's acquisition promises to simplify workflows for small to medium-sized businesses that are looking for easier ways to create and scale their digital businesses. Cloudways will provide simple onboarding and day-to-day management that is purpose-built for certain SMBs looking to outsource their on-ramp to the internet, helping them offload the complexities of cloud infrastructure so they can spend more time running and scaling their businesses. 
The acquisition of Cloudways expands DigitalOcean’s serviceable market within global SMBs and increases options for digital agencies, eCommerce sites, bloggers, freelance developers, and builders hosting on WordPress, PHP and Magento. WordPress is the most popular content management system (CMS) – and according to <a href="https://twitter.com/w3techs?lang=en" target="_blank">W3Techs</a>, it powers 43% of all websites on the internet.
Entrepreneurs and SMBs already choose Cloudways to optimize the performance, value, support, reliability and flexibility of their infrastructure and application management. As a result, they can save time and money while they grow their businesses. Cloudways provides a differentiated offering with an open and flexible platform, an incredible price-to-performance ratio, and superior customer experience.
DigitalOcean and Cloudways have been close partners since 2014. Cloudways currently relies on DigitalOcean infrastructure to power approximately 50% of its customers. Cloudways serves an international and growing customer base with an industry-leading NPS score of 71. Together, DigitalOcean and Cloudways will serve over 124,000 customers paying over $50 per month, representing approximately 84% of the pro forma company’s total revenue.
“SMBs represent more than 50% of global gross domestic product (GDP) and spend $70 billion on cloud infrastructure today. With this acquisition, we are making it easier to launch, build and scale a business on DigitalOcean,” said Yancey Spruill, CEO at DigitalOcean. “Cloudways and DigitalOcean share values around simplicity, community, openness and support that are vital attributes to how we differentiate in the marketplace. Together, we will be focused on providing a simple, easy, intuitive, and trusted platform to better serve SMBs so they can build their businesses and pursue their dreams of entrepreneurship.”
In addition to expanding DigitalOcean’s technology and tooling, the acquisition of Cloudways will also increase DigitalOcean’s global employee base by 30% — adding expertise in key growth areas that will continue to drive productivity and performance across the platform.

CMS Monthly Recap: WordPress Homepage Gets a New Design, Optimizely Announces Opticon 2022, Acquia Introduces DAM Integration, and More

paris-tuzun

Above image of a car driving through an autumn forest, with foliage in a wide spectrum of colors.

It's July, and the world feels like it's melting. Literally. 
As entire continents experience <a href="https://www.axios.com/2022/06/21/heat-wave-records-europe-north-america-summer" target="_blank">record-breaking summer temperatures</a> in the Northern Hemisphere, we're doing what we can to stay cool – and bring you cooler stories from across the CMS and DXP landscape.
This month was hot for a lot of reasons, including <a href="https://www.cmscritic.com/wix-to-host-first-ever-developers-conference-wix-devcon-2022/">Wix's DevCon 2022</a> – the company's first-ever developer's conference – and of course, the annual epic that is <a href="https://www.cmscritic.com/reflections-on-wordcamp-europe-2022/">WordPress WordCamp Europe</a>. Cool stuff indeed.
On the ever-present investment side of the ledger, we covered <a href="https://www.cmscritic.com/kontent-ai-raises-40-million-to-bring-the-power-of-ai-to-content-management/">Kentico's spinoff of Kontent.ai</a> – and the new company's stellar raise of $40 million. Kontent plans to use the funds to further juice its platform with AI innovation, which has been a key focus area since its inception. We also covered <a href="https://www.cmscritic.com/storyblok-launches-1-5m-partner-fund-to-help-agencies-shape-the-future-of-digital-storytelling/">Storyblok's launch</a> of a $1.5 million partner fund to help agencies shape the future of digital storytelling and GraphCMS' announcement that it is <a href="https://www.cmscritic.com/graphcms-rebrands-to-hygraph-launches-new-federated-content-platform/">rebranding to Hygraph</a> and what this means for its future growth. 
Just under the wire for July, Magnolia sent a thunderous boom across the CMS market with news that <a href="https://www.cmscritic.com/genui-acquires-majority-stake-in-magnolia-and-invests-in-future-growth/">GENUI is acquiring a majority stake</a> in its company, with plans to inject significant growth capital. While details were thin, GENUI has forged quite a reputation over the years as a growth engine for technologies, so we'll be watching as things unfold. 
There are a few other stories from July that you might have missed – so turn down the air conditioning and settle in more for more cool stuff. 
<h2>dotCMS Launches Enterprise Cloud Hosting for Single Page Applications</h2>
<img style="max-width:1000px" src="https://cmscritic.com/ms-content/uploads/2022/07/dotcms-interface.webp" alt="dotCMS interface" />
<a href="https://www.cmscritic.com/?s=dotcms" target="_blank">dotCMS</a>, an enterprise <a href="https://www.dotcms.com/blog/post/migrating-headless-cms-hybrid-headless-cms" target="_blank">hybrid-headless CMS</a>, has <a href="https://www.dotcms.com/company/news/dotcms-launches-enterprise-cloud-hosting-for-single-page-applications" target="_blank">announced</a> that <a href="https://www.dotcms.com/videos/enterprise-spa-hosting" target="_blank">the enterprise cloud SPA hosting</a> feature will be available as part of its standard <a href="https://www.dotcms.com/product/dotcms-cloud" target="_blank">dotCMS Cloud</a> offering.
For businesses running multi-channel content-driven sites, one challenge when spinning up a new single-page application (SPA) is where to host it. By leveraging dotCMS' Enterprise SPA hosting, based on AWS Amplify and backed by the global <a href="https://www.dotcms.com/company/news/dotcms-announces-dotcdn" target="_blank">dotCDN</a>, enterprises can speed up development and content delivery for global marketing campaigns without being forced to contract with a third-party vendor.
dotCMS' cloud offering includes features such as:
<ul>
<li>24/7 critical care</li>
<li>Annual core dotCMS upgrades</li>
<li>Up to 99.98% uptime</li>
<li>No API-rate limiting or throttling</li>
<li>Automated security fixes</li>
<li>Native Web Application Firewall (WAF)</li>
<li>Native dotCDN Content Delivery Network to mitigate DDoS attacks</li>
<li>Secure access with Oauth or SAML-based authentication and with IP Whitelisting</li>
</ul>
"We are providing organizations with a way to quickly deliver their content applications to customers around the world," said CTO of dotCMS, Will Ezell. "This latest offering exemplifies our commitment to security and scalability."
With enterprise SPA hosting, development teams can focus on innovation and building engaging applications to support the business outcomes instead of managing the underlying infrastructure. Enterprises can leverage the new service to save hundreds of thousands of dollars annually that they would otherwise spend on administrative and hosting costs.
<h2>Acquia Partners with Workato to Power Enterprise Connectivity to Acquia CDP, Adds Data Subject Deletion Request Features</h2>
<a href="https://www.acquia.com/" target="_blank">Acquia</a>, a leading digital experience company, has made several important updates to its CDP this month. 
First, they <a href="https://www.acquia.com/newsroom/press-releases/acquia-partners-workato-power-enterprise-connectivity-acquia-cdp" target="_blank">announced</a> a partnership with the integration and workflow automation platform <a href="https://www.workato.com/" target="_blank">Workato</a> to power enterprise connectivity to Acquia Customer Data Platform (CDP). They also added new data subject deletion request features that will help their customers comply with the GDPR regulations and privacy laws. Using a new self-service interface, organizations can rapidly process "Right to Erasure" (otherwise known as "Right to be Forgotten") requests associated with regulations such as GDPR, CCPA, and more from their customers. 
Partnership with Workato 
Acquia's partnership with Workato will allow organizations to integrate Acquia CDP with hundreds of external cloud services via secure, enterprise-grade APIs through out-of-box connectors. As the company noted: "The connectivity powered by Workato will help customers achieve even faster time-to-value by reducing the time it takes to get their data from their preferred cloud services into and out of Acquia CDP."
Workato is a leading enterprise automation platform that enables businesses, and IT teams to integrate their apps and automate their business workflows. It has been <a href="https://discover.workato.com/gartner-ipaas-mq/p/1" target="_blank">selected as a Leader in Gartner's Magic Quadrant for Enterprise Integration Platform as a Service</a> for 4th year in a row.
"We're pleased to partner with Workato to add hundreds of integrations between Acquia CDP and marketing, analytics, and commerce applications," said Mark Picone, SVP and General Manager, Marketing Cloud, at Acquia. "The connectivity powered by Workato will help customers achieve even faster time-to-value by reducing the time it takes to get their data from their preferred cloud services into and out of Acquia CDP."
As a part of the <a href="https://www.cmscritic.com/acquia-launches-new-open-digital-experience-platform/" target="_blank">Acquia Marketing Cloud platform</a>, Acquia CDP enables marketers to aggregate and activate data from technologies of their choice into a unified, 360-degree customer profile. From there, marketers can use Acquia CDP to orchestrate personalized, AI-powered campaigns across the entire omnichannel customer journey.
"We're seeing a continued trend around the growing needs for SaaS connectivity, and our partnership with Acquia will allow their communities of partners and customers to keep up with the accelerated demand," said Bhaskar Roy, CMO at Workato. "Not only will they be able to build and leverage robust connectors to their preferred applications, but they will also be able to connect to these applications and automate workflows across them. We're excited to be partnering with Acquia, who has become a leading force in the future of digital experiences by embracing the power of automation."
David Wallace, Research Director, Customer Intelligence and Analytics at IDC, commented: "Digital-first brands must focus on quality, speed-to-value, and agility to deliver the personalized experiences expected by their customers. Customer data platforms help brands achieve their goals not only with productized integrations and APIs but also enterprise-grade, pre-built connectors across an array of digital channels for the flexibility for multiple use cases. Acquia, through its partnership with Workato and inherent low-code tooling enables this increased flexibility."
New Regulatory Compliance Features
Soon after the partnership with Workato, Acquia also <a href="https://www.acquia.com/newsroom/press-releases/acquia-adds-data-subject-deletion-request-features-acquia-cdp" target="_blank">announced</a> they added new regulatory compliance features that help organizations using <a href="https://www.acquia.com/products/marketing-cloud/customer-data-platform" target="_blank">Acquia Customer Data Platform (CDP)</a> to comply with data subject requests and privacy laws in general. 
"This feature for legal and compliance workflows is the latest in a series of self-service updates we're making to Acquia CDP," said Janessa Worrell, Director of Product Management at Acquia. "Our goal is to make it simple for organizations using Acquia CDP to process deletion requests from their own customers, ensuring that these requests are handled quickly. Customers can expect more self-service features in the coming months, removing friction and making common Acquia CDP workflows simpler to execute."
Other recent self-service updates include secure credentials management for Acquia CDP out-of-the-box connectors. Organizations can now generate and manage their own credentials for pre-built connectors to external services such as Facebook or Google.
<h2>WordCamp US 2022 Tickets Sold Out, All Sessions to be Livestreamed</h2>
Two months after the most popular WordPress event, <a href="https://www.cmscritic.com/reflections-on-wordcamp-europe-2022/" target="_blank">WordCamp Europe</a>, has ended, WordCamp US will be hosting its two-day event in San Diego, California, from September 9 through September 11. Like WordCamp Europe, this will be the first in-person event since 2019. 
With the COVID-19 still looming and to allow for adequate social distancing, this year's WordCamp US event is designed as a smaller event - limited to 650 attendees - compared to the previous years. Since it is the first in-person event in two years, the demand was extremely high, and the <a href="https://us.wordcamp.org/2022/tickets/" target="_blank">tickets</a> are already sold out but don't worry. You can watch all the WCUS 2022 sessions <a href="https://us.wordcamp.org/2022/livestream/" target="_blank">online </a>without having to purchase any tickets.
WCUS has also begun<a href="https://us.wordcamp.org/2022/speakers/" target="_blank"> announcing its speakers</a>. This year they are making an increased effort to give more opportunities to underrepresented speakers. 
The opening remarks will begin at 9:00 am on Friday and Saturday, and the sessions will run from 9:15 am to 5:30 pm. The last day of the event will be the "Contributor Day" on Sunday.
You can follow the updates via the <a href="https://paper.dropbox.com/?q=%23WCUS" target="_blank">#WCUS</a> hashtag on Twitter.
<h2>Sitecore Experience Manager Cloud (XM Cloud) Now Available</h2>
<img style="max-width:1000px" src="https://cmscritic.com/ms-content/uploads/2022/07/xmcloud-ui.jpg" alt="SiteCore XM Cloud user interface " />
<a href="https://www.sitecore.com/" target="_blank">Sitecore</a>, a global leader in end-to-end digital experience software, <a href="https://www.sitecore.com/company/news-events/press-releases/2022/07/sitecore-experience-manager-cloud-now-available" target="_blank">announced</a> that it has released its <a href="https://www.sitecore.com/products/xm-cloud" target="_blank">Sitecore Experience Manager (XM) Cloud</a>. This latest product release will provide brands with unrivaled speed to market in implementing customer experiences, simplifying design and deployment, eliminating upgrades, and dramatically decreasing ownership costs. With XM Cloud, marketers can instantly create, manage and deliver engaging omnichannel experiences with an industry-leading enterprise-ready CMS.
According to a <a href="https://www.sitecore.com/company/news-events/press-releases/2022/05/us-brand-authenticity-report" target="_blank">recent survey by Sitecore</a>, online interactions play an outsized role in driving engagement between brands and customers. The digital experience, while valued by consumers, creates a scalability issue for marketers to meet demand. <a href="https://www.sitecore.com/products/xm-cloud" target="_blank">Sitecore XM Cloud</a> provides a comprehensive SaaS CMS for the Enterprise solution for brands by overcoming global scaling problems, including variable traffic, supporting multi-brand architectures, and site security.
For business users, <a href="https://www.sitecore.com/products/xm-cloud" target="_blank">XM Cloud</a> offers the ability to build pixel-perfect digital experiences via a WYSIWYG authoring experience that can access content anywhere, with embedded testing, personalization, and integrated visitor analytics. For developers, <a href="https://www.sitecore.com/products/xm-cloud" target="_blank">XM Cloud</a> can be used with headless development techniques, working with modern frontend frameworks and supporting all deployment scenarios.
"Consumer behavior has changed rapidly over the past two years. Audiences have become very digitally savvy and have an expectation from brands to deliver highly personalized customer experiences," said Dave O'Flanagan, chief product officer, Sitecore. "This puts marketers in the unenviable position of trying to meet this expectation, but with tools and solutions that don't deliver, and in some cases hamstring, the needed agility to meet demand. Sitecore XM Cloud provides marketers with a truly end-to-end, SaaS-based solution that not only helps brands meet consumer expectations but also delivers a best-of-class omnichannel customer experience."
Through <a href="https://www.sitecore.com/products/xm-cloud" target="_blank">Sitecore XM Cloud</a>, the company's entire <a href="https://www.sitecore.com/products/sitecore-experience-platform" target="_blank">Digital Experience Platform</a> can now be delivered through a modern cloud architecture, providing brands and marketers with:
<ul>
<li>Continued innovation – new features and capabilities will be automatically delivered and integrated</li>
<li>Elastic scaling – "set-and-forget" traffic volume demands</li>
<li>Composability – all of Sitecore's platform solutions can now be purchased independently and will fit in a best-of-breed marketing technology stack</li>
<li>On-the-Fly Engagement – rapidly create experiences to meet constantly evolving market needs</li>
<li>Multi-channel content management - create content once and reuse across any channel and experience</li>
<li>Simplicity for marketers – business-focused tools and intuitive content authoring workflows</li>
<li>Agility for developers – customized builds with modern frameworks</li>
</ul>

CMS Monthly Recap: dotCMS Launches Enterprise Cloud Hosting, Acquia Partners with Workato, Sitecore Releases Experience Manager Cloud, and More

Image of beach with CMS Critic Monthly Recap logo over water

Explore a wide range of informative articles on Acquia, insights, and industry updates. Stay informed and ahead of the curve with our diverse collection of news and posts covering the latest trends and developments in the industry

News

Spot what confuses your users with Hotjar & AI

The easiest way to translate a website

Be an SEO hero with Semrush