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Amplitude Article

There's no doubt that data is gold to every enterprise. But analyzing mountains of it to divine actionable insight is becoming more challenging by the day. This is where innovators like <a target="_blank" href="https://www.cmscritic.com/amplitude-announces-new-testing-and-analytics-tools-for-making-smarter-product-decisions-at-scale/">Amplitude</a> – a leading digital analytics platform – are proving essential to unlocking data-driven decisions.Now, Amplitude has announced another breakthrough with the launch of Snowflake-native Amplitude, a Snowflake Native App that utilizes Snowpark Container Services – currently available in a private preview. Snowflake-native Amplitude allows joint customers to access self-serve behavioral insights directly within their Snowflake instance.The news was announced at Snowflake Summit 2023, the cloud data warehouse provider's annual user conference. Amplitude is one of a select group of partners developing Snowflake Native Apps that utilize Snowpark Container Services, and the new capability builds upon Amplitude and Snowflake’s partnership and data-sharing integration. This application marks Amplitude’s first warehouse-native offering. Warehouse-native Amplitude will help more organizations uncover the behavioral insights they need to make better product decisions without leaving their data platform of choice.Amplitude also announced several new capabilities, including AI-assisted data governance and automated instrumentation and reporting, to help teams access clearer insights faster. <h2>Unlocking the power of the enterprise data cloud</h2>Based on IDC data, only 32% of the data within an enterprise is being used. Additionally, with the deprecation of third-party cookies, marketers are looking to their data teams to drive more value from their first-party data stored in their data warehouse. Snowflake-native Amplitude unlocks the ROI of data in the data cloud. Joint customers can now mine additional value from their data by empowering their entire organization with access to self-serve insights from Amplitude — all without leaving their Snowflake instance. Snowflake-native Amplitude also simplifies data governance by using existing Snowflake security and access controls and eliminating the need to store or duplicate data in multiple places.“Today, siloed data makes it difficult for teams to get the insights they need to drive their business forward,” said Justin Bauer, Chief Product Officer at Amplitude. “We want to make it easier for teams to seamlessly and securely integrate customer and product insights with their Snowflake data. Now every Snowflake customer can unlock the benefits of self-service analytics to better understand each step in the customer journey so they can drive active user growth, increase retention, and improve monetization.”<h2>New features including AI and partner integrations</h2>Snowflake announced the launch of Snowpark Container Services to expand the scope of Snowpark. This was designed to help organizations run third-party software and full-stack applications – all within their account. By accessing and running commercial software and apps directly in Snowflake, customers can seamlessly enhance the value of their data using cutting-edge tools without moving or compromising security.“We continue to invest in our expansive partner ecosystem, accelerating how users build in the Data Cloud by reimagining what they can run within Snowflake, without tradeoffs,” said <a target="_blank" href="https://www.linkedin.com/in/chrischild/">Chris Child</a>, Senior Director of Product Management, Snowflake. “With the launch of Snowpark Container Services, we’re making this a reality. Amplitude’s proven track record of helping teams measure and understand customer behavior to improve customer experiences combined with the ease of use, scalability, and unified governance of the Snowflake Data Cloud will help us deliver more value for our joint customers.”This news comes alongside Amplitude’s announcement of several new capabilities to help technical and non-technical teams gain self-serve access to trusted data and clearer insights. With user experience improvements and automated insights, it’s never been easier to get started with Amplitude. New capabilities and integrations include:<ul><li>Automated instrumentation &amp; reporting: Instantly track user activity and baseline metrics like daily active users, average session length, and geolocation with Amplitude’s enhanced SDK so teams can start reporting on day one.</li><li>Industry-specific reporting templates: Customers can quickly discover product insights tailored to their business with new reporting templates that include industry-specific key metrics.</li><li>AI-assisted data governance: Maintain and continually improve data quality with automation and intelligent suggestions.</li><li>Expanded partner integrations: Quickly and easily send data to other parts of your stack with new and expanded integrations with Braze, Hubspot, Intercom, Marketo, and more.</li></ul>“As the amount of customer data within data platforms continues to grow, self-serve access to insights is a must-have,” said <a target="_blank" href="https://www.linkedin.com/in/davidmwallace/">David Wallace</a>, research director of customer data and analytics at IDC. “Snowflake-native Amplitude will allow teams to quickly and easily access more of their customer data while maintaining the security and governance benefits within their Snowflake instance.”As previously noted, Snowflake-native Amplitude is available in preview, and users can sign up for an Early Access Program.<h2>Q&amp;A with Justin Bauer</h2>Following the announcement, we had a chance to connect further with Justin Bauer, Chief Product Officer at Amplitude, to ask a few questions about the new service.  <hr />CMS Critic: How big of a deal are the AI capabilities mentioned in the announcement? AI-related features are leading most of the news cycle, and we're curious about how strategic the innovation is, and how it might provide a competitive edge for Amplitude.Justin Bauer: Amplitude has been early to the AI/ML Game. We have one of the most unique and comprehensive datasets on product and customer behavior, which allows us to develop powerful models that will impact how companies develop digital products. We already incorporate a number of ML capabilities to help our customers identify issues early, predict behaviors and personalize campaigns.With new advancements in Generative AI, we're looking to help our customers maintain &amp; improve their data quality more easily, generate analysis faster, and even summarize recommendations from their insights. Our new data governance capabilities are just an early example of that. We are also piloting a new feature in beta that uses conversational AI to dramatically shorten the time it takes for Amplitude users to answer questions. They can simply type “How many active users per day?” or “How many users are new versus returning?” into the analysis search bar and generate suggested analyses that help users analyze, explore, and learn.This is still early days, but we think AI has the potential to accelerate growth in the digital analytics category.<hr />CMS Critic: When will the new service be GA?Justin Bauer: Snowflake-native Amplitude will be GA in Q1 2024, but all of Amplitude's other new features are being rolled out this week. <hr />CMS Critic: Is there a cost advantage or economic optimization that might be a selling point?Justin Bauer: Snowflake-native Amplitude has some big cost benefits for organizations because there’s no need for you to export data to Amplitude or build new data pipelines. We run SQL queries directly on the data in an organization's warehouse and provide insights right from their source of truth. Maintaining and managing all of this data directly in Snowflake drives down costs for our joint customers. This process also eliminates the need to move data between systems, so teams can minimize data drift, which is what we call the divergence of two data sets over time. If data drift isn't prevented, it can create big data quality problems down the line. Another benefit is that we're making it easier for teams to manage data access controls, security, privacy, and governance directly in their warehouse. This means they can lift and shift over to Snowflake more easily, while keeping existing security and privacy controls intact.<hr />CMS Critic: Are the integrations one-click or require additional setup?Justin Bauer: We can't claim one-click, but how about 3-5? We do everything we can to make these integrations easy to get set up. And they're all configuration based, meaning you click instead of code to get them up and running.<hr /><h2>About Amplitude</h2>Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. Almost 2,200 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s 2023 Summer Report.

Amplitude Announces Snowflake-native Amplitude App: Q&A with Justin Bauer, Chief Product Officer

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Sometimes, the best place to begin is at the end.
Case in point: at the terminus of my conversation with <a href="https://www.linkedin.com/in/tifenndano/" target="_blank">Tifenn Dano Kwan</a>, she offered an impassioned promulgation.
“We can’t put people in boxes.”
The same could be said of Tifenn. To simply label her as a high-performing CMO in the technology industry would be boxing out the unique qualities that make her a remarkable leader and a compassionate, empathetic human.
Regarding people and how she cultivates both business and personal relationships, she further declared that “we need to be careful and open, always.”
Sage advice to be sure, but not the kind I was expecting from an interview that was primarily focused on analytics. And yet, these words seemed to crystallize our entire discussion, framing Tifenn’s disposition as a person who, at her core, is designed to give. At the same time, she creates a sort of sacred container for receiving, one that guided our conversation from beginning to end.
If there’s one truth that shone through our recent meeting, it’s that Tifenn Dano Kwan is undeniable. A brilliant maverick that exudes confidence, wisdom, and piercing energy. It’s easy to see why <a href="https://www.cmscritic.com/winning-the-analytics-game-an-interview-with-adam-greco-product-evangelist-at-amplitude/">Amplitude</a>, a leading digital and product analytics platform, has chosen her to shape the company’s vision and lead it forward.
It won’t be easy. As she settles into her role as Chief Marketing Officer, Amplitude faces an uncertain market. With the specter of economic recession peering through the veil for 2023, technology companies are relying on marketing and sales to become strategic engines for growth despite shrinking budgets.
Even amid these torrid times, Tifenn seems immeasurably cool, calm, and collected. This is how she rolls – and that became evident over the course of our discussion. At the same time, Tifenn is pumped about her plans at Amplitude. We talked about what she sees as the biggest opportunities, and what makes this role different from her previous CMO gigs at <a href="https://www.collibra.com/us/en" target="_blank">Collibra</a> and <a href="https://www.dropbox.com/" target="_blank">DropBox</a>. We also discussed Amplitude’s 2022 Product Report and the nuggets of wisdom she gleaned from the research.
Finally, we got personal, talking about her advocacy for the LGBTQ+ community and her focus on diversity. It’s another example of how she leads with both mind and heart – and refuses to put people in boxes.
<h2>From digital marketer to team builder</h2>
The CMO mantle was an almost predictable zenith for Tifenn, who caught the marketing bug early in her career and never looked back. Her journey began in the early 2000s, bouncing around traditional communications and media before settling into the tech field and cutting her teeth within partner and channel organizations.
“The objectives were always revenue and AR, yet I saw everything through the lens of marketing, from campaign services to vendors,” she said. “But I really found my sweet spot in organizing teams, processes, and programs.”
Maybe that’s why people call her a fixer. As she describes it, her prowess lies with mid-sized companies in a hyper-growth stage that are struggling to scale. She effectively threads the needle and brings it all together, typically managing teams of 50 to 60 people to get there.
She’s done this successfully time and again, most recently as CMO at Collibra – a leading data intelligence platform. During her tenure, she facilitated a data-driven transformation of the company’s marketing functions, helping build a category-leading brand. Prior to this, she held the CMO role at DropBox, the eponymous storage platform, where she drove revenue growth through customer centricity.
When it comes to her unrivaled “people powers,” it’s worth noting that she has a proven track record of minting CMOs. In fact, three of her previous direct reports have become Chief Marketing Officers, two at leading global organizations. This speaks volumes about her capacity to mentor and elevate her peers to the highest levels of performance.
<h2>An inflection point for marketing</h2>
Over the decades, Tifenn has nurtured a deep passion for harnessing the power of technology and DX to help teams reach their potential. In many ways, this has become her guiding mantra. Experience has clearly been a great teacher, informing her perspective on the value of marketing teams and how they directly accelerate growth.
Peering through the Zoom screen wearing a slick blazer, she prognosticated a bit about the future – and what makes this a pivotal moment of change.
“Marketing is going through a fundamental transformation,” she said. “And it’s also a consequential one where product teams and CFOs are working better together.”
This isn’t the first time we’ve heard this. In a recent <a href="https://www.cmscritic.com/mach-alliance-roundtable-focuses-on-composability-and-innovation-as-economic-activators-in-2023/">MACH Alliance board meeting</a> I was invited to, several vendors and ISVs within the community spoke about the growing alignment between technology leaders and CFOs as they look to invest in composable strategies.   
She went on to suggest that this enhanced connectivity is an essential part of the growth roadmap, and that leadership – from CFOs to CIOs – must be coordinated actors in achieving digital transformation to bring products to market faster.
“If there’s not GTM [go to market] synchronicity, then we’re missing something,” she added. “The next level of impact is to create more collaboration.”
<h2>Aiming for growth at Amplitude</h2>
While still fresh to the helm, Tifenn’s course is clear: lead Amplitude's marketing strategy to expand its best-in-class digital analytics platform and oversee its corporate, product, and revenue marketing teams.
This comes on the heels of positive customer reviews that appear to reinforce Amplitude’s focus on customer experience. The company was ranked #1 across nine categories in the <a href="https://info.amplitude.com/Digital-Asset-G2-Report_Fall-2022-G2" target="_blank">G2 Fall 2022 Grid Report</a> – including dual achievements as the #1 Product Analytics solution for the ninth quarter in a row and the #1 Mobile App Analytics solution for the fourth quarter in a row. 
Analysts are also tracking the company’s position with favor. In a recent Wave report, <a href="https://amplitude.com/press/customer-analytics-report-q2-22" target="_blank">Forrester</a> said that Amplitude was “born a digital product analytics vendor, but in a world where digital interactions make up the lion's share of customer interactions, the vendor has embraced the pivot into customer analytics." 
Aside from the positive traction from customers and market watchers, I asked Tifenn what made her choose Amplitude as her next act.
“They're at a big stage,” she said. “They want to be a multi-billion-dollar company, and I’m helping to create the integrated marketing strategy to get us there.”
But there’s more to the story, and it came in the form of a personal epiphany: throughout her career, she had been cultivating expertise in digital marketing and executing successfully. That said, she had never been what she described as an “expert” in the products she was promoting. Given her breadth of knowledge and keen focus on data and analytics, Amplitude presented an opportunity for her to breed a deeper authority over a product she believed in – and even demo its value and impact.
“When I heard about Amplitude, I was magically connected to its processes,” she said. “The business world is becoming product-lead, and I wanted to be able to talk about this product as an expert.”
<h2>Letting products guide the customer experience</h2>
I asked Tifenn to expand on Amplitude’s evolving position as a data analytics platform, and how its focus on product and customer data is different from the ubiquitous Google Analytics. Despite being the internet’s de facto standard, Google has <a href="https://searchengineland.com/ga4-isnt-all-its-cracked-up-to-be-what-would-it-look-like-to-switch-385105" target="_blank">faced criticism</a> over its chaotic move from Universal Analytics to GA4, prompting users to search for alternative solutions.
“As marketers, we need to shift to the metrics that matter most,” she explained. “The GA problem is that marketers don’t just care about the return on AR spend – they also care about the product. We retain them as customers in the product.”
I continued probing around this notion of learning about and ultimately retaining customers in the product. Why weren’t more companies going deeper into their product experiences to activate growth?
Tifenn expanded on this, tapping her own evidence-based experience. “The sooner customers interact with a product, the sooner we can convert them,” she said. “This became very clear for me at Collibra when we launched test drives and trials. This became our #1 tactic and asset because everything happens in the product.”
There it was again: in the product. It was like an affirmation echoing across our call. As a marketer, she said people don’t want to read eBooks and reports – they want to experience something meaningful that helps inform their decision in a more tangible way.
“This is where you start understanding the self-service motion and connecting the dots.”
On the topic of product-led growth, she went on to say that it’s not just a sales motion, it’s a mindset. “We need to meet customers where they are in the product and think about the funnel and the journey [from that perspective].”
To get there, it’s clear that the marketers of the future will need to be more connected through the product experience than ever before.  
<h2>Highlights from the Amplitude 2022 Product Report</h2>
I also asked Tifenn about a recent report published by Amplitude Labs, the company’s research and thought leadership arm. Dubbed “<a href="https://amplitude.com/product-report-2022" target="_blank">The Product Report 2022,”</a> it features exclusive data about the trends, industries, strategies, and products dominating the digital landscape – including the 30 “Next Hottest Products" to watch. 
According to Tifenn, the report has garnered significant interest from the market. “Within 48 hours [of publishing the report], we had already hit our quarterly goals for leads,” she said. “There is genuine interest and thirst for this data and insights.”
There were quite a few compelling points that Amplitude uncovered in its research. For example, digital product usage increased by 16% in 2022 – a double-digit gain, but a far cry from the 54% increase the previous year. This marked deceleration is likely a post-Covid phenomenon, following two years of unprecedented digital transformation.
Among the 12 industries that Amplitude analyzed in the report, the most significant growth was in HR/staffing and educational/upskilling categories. This could be the proverbial “canary in the coalmine” – an indicator that the economic downturn may be prompting workers to enhance their skillsets or seek new opportunities.
There’s also some data codifying that the “SaaS crash” many prognosticators feared was overblown. While SaaS growth did slow in the early part of 2022, things picked up later in the year, demonstrating the resilience of many platforms. Meanwhile, the company’s survey placed a spotlight on the complicated landscape of crypto-related products, which saw a meteoric acceleration in 2021. This year reflected modest gains, but the recent <a href="https://www.sec.gov/news/press-release/2022-219" target="_blank">FTX fallout</a> may have a chilling effect on 2023’s outlook.
The report also featured a survey from product leaders across industries about their plans for driving growth during a recession. There are several nuggets of wisdom here that are well worth the read. 
Tifenn also shared that Amplitude’s ranking of the next hottest companies was of great interest, prompting the report to go viral. The list includes up-and-coming apps in categories like healthtech and fitness, with brands like <a href="https://www.usemotion.com/" target="_blank">Motion</a>, <a href="https://mercdev.com/portfolio/tonal" target="_blank">Tonal</a>, and <a href="https://www.gong.io/blog/mobile-app/" target="_blank">Gong</a> populating the company’s top 10 in North America.
“What the product report validates are the elements in the economy,” Tifenn said. “It shows how technology companies have a voice in what’s going on. When those companies deliver a great product, customers respond. And the ones that really bet on their product make it to the list because it meets the needs of customers.”
<h2>A champion for diversity and advocacy </h2>
As our conversation drew to a close, I asked Tifenn about her open advocacy of the LGBTQ+ community, and her work to expand diversity within the technology sector.
“I’m an advocate by design,” she said, reflecting a bit about her wife and their bi-racial marriage, and how she built her confidence on that rock. Drawing on her personal and leadership strengths, she models advocacy and diversity in the workplace without forcing it, and it's evident that Amplitude's culture is conducive to supporting those bridges. 
Originally from France, Tifenn gave me a passionate account of the social and cultural conservatism that colored her upbringing. She came out while living in Singapore, where LGBTQ+ people have <a href="https://en.wikipedia.org/wiki/LGBT_rights_in_Singapore" target="_blank">struggled for equality</a> under a tacitly austere judicial system. In fact, prior to 2022, same-sex activities of any kind were illegal under a British colonial-era law called <a href="https://en.wikipedia.org/wiki/Section_377A_of_the_Penal_Code_(Singapore)" target="_blank">Section 377A</a>, which has now been repealed.
In a moving personal account, Tifenn shared a story about a cousin that was fiercely opposed to gay marriage. This family member ultimately chose not to attend her wedding. Rather than hold a grudge, Tifenn held steadfast to love and compassion over the years, which later lead to a reconciliation.
“When you show people kindness, they come around,” she said.
Indeed. We can all agree the world could use more kindness right now. And more leaders like Tifenn.
While the outlook for 2023 appears increasingly unsettled, Amplitude is focusing on the right people to face the challenges ahead. Maybe that's the right play. As an organization, they seem to understand that it's not just about the technology, but the people behind it – and the people it serves. 
I’ll end where I began by repeating Tifenn’s observation: we can’t put people in boxes. Perhaps by being careful and open, just as she suggests, we can unlock the real power of people to build better products and digital experiences.
And, if we're lucky, a better world.  
 
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Unlocking the Power of Products and People: A Conversation with Amplitude’s New CMO Tifenn Dano Kwan

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Composite headshot of Tifenn Dano Kwon with Amplitude logo

In physics, the word "amplitude" is defined as the maximum extent of a vibration or oscillation measured from the position of equilibrium.
OK. Unless you're a math nut, that might sound a little heady. But factor out the quantum mechanics and "amplitude" is really just a means of analyzing the range of quality for a process or phenomenon. 
In that sense, it's as relatable to measuring points on a wave as it is to tracking digital interactions. 
When <a href="https://www.linkedin.com/in/adamgreco/" target="_blank">Adam Greco</a> joined <a href="https://amplitude.com/" target="_blank">Amplitude</a> as a Product Evangelist in 2020, he saw a wave of displacement across the digital analytics industry – a seismic shift from a marketing to a product mindset, all in pursuit of broader customer analytics. He describes this moment as a new "digital divide" that centers around a much larger question: where exactly should digital analytics live in an organization?
I had a chance to chat with Adam just before Amplitude – a leading analytics and digital optimization platform – announced that it was named a "Strong Performer" in the Q2 <a href="https://amplitude.com/press/customer-analytics-report-q2-22" target="_blank">Forrester Wave report</a> for Customer Analytics Technologies. The timing was apropos as the company has wind in its sails. 
Adam might well be a quantum physicist in the field of digital analytics. For over two decades, he's advised hundreds of organizations on the practice of analytics and authored over 300 blogs and one "definitive" book on Adobe Analytics. He is often a featured speaker at industry events and has served on the board of the Digital Analytics Association. 
"I've been through more than anyone on planet." That's how Adam described his 25 years in the Adobe Analytics world – which included the early days of <a href="https://molzana.com/blog/adobe-analytics-a-decade-after-acquiring-omniture/" target="_blank">Omniture</a>. As Adobe's undisputed reign over the digital experience space expanded, he consulted around the AEM product and continued to roadmap the critical role of analytics.  
What's interesting about Adam is how he grounds a complex narrative with simplicity. In a <a href="https://amplitude.com/blog/adam-greco-joins-amplitude?utm_source=linkedin_organic&amp;utm_medium=Social&amp;utm_campaign=adam-greco" target="_blank">blog post</a> from late last year, he conjured Ted Lasso as a muse for his analytics journey, adding humorous anecdotes to help shape his story. In that sense, he's as much a physicist as a coach, which made for a great conversation around the convergence of digital analytics – and how Amplitude is helping to drive what's next. 
<h2>The Evolution of CDP and the Value of Data</h2>
Industry veterans always bring the gift of wisdom to technology organizations. Not to "age" Adam, but his two decades of work across the analytics landscape has provided him with unrivaled knowledge. To that end, he has some strong views on the role of customer data – and how organizations have had a traditionally siloed approach to managing and analyzing it. 
"We're really bringing disparate technologies together," he said. "CDP, analytics, personalization – all converging to build better customer experiences. As we moved from web to mobile to marketing, CDP, in particular, has been 'ungirding' all of this."
As Adam pointed out, many customers are using CDP just to collect data and then send it to analytics platforms. Part of his goal is to help move more organizations directly into Amplitude so they're not paying twice for their data – what he affectionately calls the "CDP Tax."
"CDPs should be more insights and analytics-driven, capable of looking at problems in experiences," Adam said. "Every vendor will need a CDP of some kind because they want to collect data from every touchpoint: mobile apps, OTT, web, etc. Pulling it all together and creating action is key."
What's clear to Adam is the critical role of analytics in the advancing data morass. He predicts that in five years, CDP will be unified with analytics and personalization, providing more of the actionable insight that organizations demand.
<h2>Expanding the Role of Customer Analytics</h2>
While still relatively fresh to his role at Amplitude, Adam's history and perspective have been key to shaping what's next for the field of analytics. He noted that companies are more interested than ever in using data to improve digital product experiences and understand customer behavior – and that product analytics, as a category, have been enabling product teams to be nimbler and more responsive.
According to Adam, Amplitude has had a head start in the analytics game because of its customer focus. He says that one of the biggest complaints is that organizations are having to use five or six different vendors to get what they need – from using <a href="https://analytics.google.com/analytics/web/provision/#/provision" target="_blank">Google Analytics</a> on their website, Amplitude for the mobile apps, and <a href="https://www.cmscritic.com/optimizely-partners-with-google-cloud-to-take-experimentation-to-the-next-level/" target="_blank">Optimizely</a> for testing. 
"That's a lot of tech," he said. "How do you build an audience with so much data going back and forth?"
<h2>Analytics in the Age of the App</h2>
Another factor that's weighing on Adam is the complexity of digital experiences and how apps are becoming the norm. The example he gave to me was of dropping your child off at college and realizing that they need three different apps to navigate schedules, calendars, transportation, and more. No websites – just apps. This shift can be generally positive for the user experience, but it's also creating challenges for tracking data.
"Google Analytics just isn't cutting it anymore," Adam said. "We're beyond websites. And websites aren't static anymore." He sees how even smart TVs, IoT, and other endpoints are displacing websites and how the younger generation seems to prefer apps over websites. He believes this trend may challenge legacy marketing products that track sessions and attribution. This includes the dependency on legacy vanity metrics like total users, downloads, and website visits – which are no longer enough to provide insights into the complete customer journey. 
Conflating all of this is the expectation that technologies will "just work." Companies are demanding advanced, out-of-the-box customer analytics and democratized access to data insights. As digital analytics markets converge, Amplitude is delivering a real-time, all-in-one analytics solution that equips companies with critical customer insights around all experience layers, including apps. 
<h2>Privacy and Legislation</h2>
One big thing Adam emphasized was the "earthquake" of change in customer data privacy. While <a href="https://gdpr-info.eu/" target="_blank">GDPR</a> and <a href="https://oag.ca.gov/privacy/ccpa" target="_blank">CCPA</a> have been codified, he said the legislation landscape is rapidly evolving, and business policies are shifting in lockstep. Case in point: Google, which continues to throw wrenches in the works.
"With Universal Analytics sunsetting and being replaced by <a href="https://www.solodev.com/blog/digital-marketing/how-to-make-the-leap-from-universal-analytics-to-google-analytics-4.stml" target="_blank">Google Analytics 4</a>, [Google] realized they were in the wrong field," he said. "Companies are upset." This is creating an opportunity for Amplitude as the market winds shift and organizations look to address new policies and requirements as it relates to their analytics data.
<h2>The Shift from Marketing Teams to Product Teams</h2>
Part of what's driving Amplitude's strategy is the notable shift of marketing professionals to the product side of organizations. As CMOs come to grips with expanding endpoints of user interactions, Adam said that marketing leaders are realizing they need more emphasis on product analytics than ever before. With Amplitude, these professionals are now getting a suite of marketing analytics and data management tools in one place, reflecting the convergence around measuring and delivering customer value at scale. 
As product teams become nimbler, arming them with more insight is essential. Amplitude's efforts to close the "data-to-insights-to-action" loop has been a core attribute, enabling users to test with continuous experience optimization. Amplitude's <a href="https://amplitude.com/digital-optimization-system" target="_blank">Digital Optimization System</a> is what enables these capabilities, providing both technical and non-technical product teams to tap behavioral insights to improve CX with greater speed and efficacy. 
<h2>A Thriving Community of Analytics Fans</h2>
Community is essential to the success of any company, particularly in technology. When a user event or conference materializes, it's a throat-clearing signal that a brand has achieved visibility and loyalty within its markets of interest. To that end, I asked Adam about the recent <a href="https://amplitude.com/amplify" target="_blank">Amplify Conference</a> that was held in Las Vegas this past May. 
"We were all a little nervous given the pandemic," he said. "We had about 1,500 people in person and many more online, but I could see that people were just excited to be with other people again."
Adam said that Amplify is a little different from other conferences in that it leans on expertise from across the analytics field. Even if attendees don't use Amplitude, he feels that the real value is creating access to analytics leaders and providing more relevant, "snackable" content through a wide range of sessions. 
Outside the conference, Adam said that the Amplitude community has always been connected through their love for the platform. "We're the coolest company for product people that no has heard of before. People who use us are passionate [about our platform]. We've even launched programs like Amplitude Academy that don't just focus on products, but highlight how our users are successful."
<h2>What's Next?</h2>
Adam's channeling of Ted Lasso seems apropos, as he's very adept at his "coaching role" as an evangelist. He's excited about the direction of the company and his continued efforts to learn, reflect, and share his knowledge as an analytics expert – and a fierce customer advocate. 
"I'm listening to a lot of sales calls and meeting with customers, trying to find common problems," he said. That sounds a lot like Coach Lasso: a leader that's truly empathizing with his players and working to understand the root problems. 
As for Amplitude, the company appears on a roll as it drives the shift to even broader customer analytics. According to the aforementioned <a href="https://amplitude.com/press/customer-analytics-report-q2-22" target="_blank">Forrester Wave</a>, "Amplitude was born a digital product analytics vendor, but in a world where digital interactions make up the lion's share of customer interactions, the vendor has embraced the pivot into customer analytics." 
As Ted Lasso once said, "you could fill two internets with what I don't know about football." The same might be said for many marketers and digital leaders as they face the growing complexity of customer data. But with Adam evangelizing Amplitude's innovation, they might have the right team to help businesses win the analytics game.

Winning the Analytics Game: An Interview with Adam Greco, Product Evangelist at Amplitude

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The month of May is a wrap, and it was in full bloom with events – both live and virtual. In the last 30 days, we saw a bevy of industry meetings, product user groups, and lively sessions that seemed to coordinate around the same four-week period.
Talk about spring conference fever. 
In the mele, there were two that really stood out for our staff. The first was <a href="https://www.cmscritic.com/netlify-to-host-headless-commerce-summit-for-talks-on-building-world-class-e-commerce-experiences/">Netlify's Headless Commerce Summit</a>, where e-Commerce on the Jamstack was front and center.
We also took in a few sessions from Sanity's new <a href="https://www.cmscritic.com/sanity-to-host-structured-content-2022-conference-in-u-s-europe-and-online/">Structured Content 2022 Conference</a>, where a few thousand content fans assembled across the globe to discuss... well, content. Structured Content was particularly interesting as it positioned itself as a "movement" within the industry, intently focused on educating and inspiring the cross-disciplinary community of people who work on digital experiences. 
Elsewhere, we tracked a story from <a href="https://www.cmscritic.com/amplitude-announces-new-testing-and-analytics-tools-for-making-smarter-product-decisions-at-scale/">Amplitude</a> as they announced new testing and analytics tools for making smarter product decisions at scale. Spoiler alert: we have some additional news from Amplitude in this recap, as they seem to be on a roll. 
We also tracked a big <a href="https://www.cmscritic.com/civicplus-enters-into-agreement-to-acquire-optimere/">announcement from CivicPlus</a> – an integrated tech platform that powers websites for local governments. In a stunning move, the company announced an agreement to buy Optimere, the parent company of Monsido (among others). The purchase will expand CivicPlus' capabilities by adding Monsido's accessibility scanning resources to its ecosystem. The added suite of features should provide public sector organizations with a one-stop solution for managing ADA-compliant web experiences. 
Before you turn your spring fever into summer blues, check out a few other stories we noted from across the digital experience landscape.
<h2>Contentstack launches its no-code Automation Hub, making composable content experiences easier to build</h2>
<a href="https://www.contentstack.com/" target="_blank">Contentstack</a>, a leader in the new headless CMS Content Experience Platform (CXP) category, unveiled its industry-first Automation Hub. Aimed at simplifying the deployment of composable architectures at any scale, Automation Hub allows marketing and IT to overcome the technical and operational hurdles of adopting a composable architecture. 
Contentstack launched the new capability on stage at its inaugural customer conference, <a href="https://info.contentstack.com/online-registration-contentcon-2022.html" target="_blank">ContentCon</a>, which featured presentations from Levi’s, Dawn Foods, Golfbreaks, and other leading brands. Automation Hub is available now as part of Contentstack’s Platform Beta Program, with General Availability scheduled for late Summer 2022.
Composable architectures (or stacks) are emerging as the next evolutionary step for enterprises, allowing companies to create digital experiences faster while responding to rapidly-changing market demands and business threats. In a <a href="https://www.gartner.com/en/documents/3994550" target="_blank">recent report by Gartner,</a> the analyst firm predicted that by 2023, organizations that adopt an intelligent, composable approach will outpace competitors by 80 percent when it comes to new feature implementation. 
Moving away from legacy monolithic systems often introduces technical complexity and operational challenges. Contentstack’s Automation Hub addresses both of these issues head-on by infusing simple, no-code business logic into the front-end of a composable stack.
“Using best-in-breed technologies is the only way to stay competitive, but enterprises often end up bogged down in integration hell," said Conor Egan, VP of product and engineering at Contentstack. "Implementing business logic today involves writing code that is often slow, brittle, and requires constant maintenance. Our Automation Hub solves this by allowing teams to build complex, cross-vendor connections visually without code. It is a true game-changer.” 
Contentstack is also championing the mantra of  "Connect without Compromise." This has become the centerpiece of a new program that combines Automation Hub with Contentstack’s Blueprints – a library of best practices and expert guides for composable experiences – and its recently launched <a href="https://www.prnewswire.com/news-releases/contentstack-launches-new-marketplace-to-accelerate-composable-digital-experience-innovation-from-weeks-to-minutes-301492844.html" target="_blank">Marketplace</a>. Now, businesses of all sizes can fully embrace composable architectures at any scale with confidence, choosing either a ready-made composable solution based on industry best practices or leveraging the foundation to easily customize to their unique business needs. 
Contentstack's "Connect without Compromise" program is also a complement to its "<a href="https://www.contentstack.com/company/press/contentstack-expands-customer-support-launch-industry-first-cross-vendor-service-commitment-program/" target="_blank">Care Without Compromise</a>" program – a multi-vendor ecosystem designed to ensure cross-vendor support in composable environments. Through "Care without Compromise," Contentstack and its Catalyst partners cooperate, communicate, and cross-train support staff to ensure seamless delivery of joint solutions to customers globally. Now with both programs, businesses of all sizes can move to composable architectures at scale and with ease.
"At Contentstack, we are committed to organizations who choose to challenge the status quo and adopt a modern, composable approach to power their digital experiences," said Neha Sampat, founder and CEO of Contentstack. "Combining 'Connect without Compromise' and 'Care without Compromise' embodies this commitment. We take on the burden of making it easy to work across multiple vendors – from both a support and integration perspective – so you don't have to."
<h2>Amplitude announces new customer data platform, industry’s first "insights-driven CDP"</h2>
<a href="https://amplitude.com/" target="_blank">Amplitude</a>, Inc., a leader in digital optimization, announced the launch of Amplitude CDP, the first insights-driven customer data platform (CDP). Unlike other CDPs that require connecting to third-party analytics solutions, Amplitude CDP both collects and analyzes event data with its natively integrated industry-leading product analytics solution. 
With Amplitude CDP, product and marketing teams can proactively improve data quality, analyze and discover new audiences, and sync data across their marketing and data stack. Amplitude’s CDP – coupled with analytics – helps customers become more operationally efficient and enables better, faster decision-making to increase customer engagement.
The goal of a CDP is to collect data that lead to insights – and ultimately enable data-driven decision-making that improves customer experiences. After working with thousands of companies and analyzing over 1 trillion customer data points per month, Amplitude discovered critical unsolved challenges in the CDP market, which is currently estimated to reach $20.5 billion by 2027. 
Data that is not proactively managed reduces the quality of insights. The various teams that collect, analyze, and take action on customer data struggle to collaborate across multiple solutions – and maintaining both a CDP and Product Analytics solution leads to duplicative costs and implementations. With Amplitude CDP, customers now have an integrated suite to turn high-quality data into actionable insights.
Key benefits of Amplitude’s insights-driven CDP include:
<ul>
<li>Improved data quality: Data planning and governance are built-in to help data and engineering teams proactively maintain trust and quality.</li>
<li>Better audience discovery: Many CDPs move right from data collection to activation, offering segmentation but assuming companies know what audiences to target. Now, deep segmentation combined with analytics helps teams discover audiences based on insights, putting audience discovery before audience activation for maximum engagement.</li>
<li>Reduced costs and redundancies: With analytics natively integrated within Amplitude CDP, Amplitude eliminates duplicative costs for customers by providing a single platform that serves as the foundation for data, the engine for insights, and the driver for action.</li>
<li>Accelerated time-to-insights: Built-in analytics unites product, growth, and marketing around shared data to unlock insights and actions anywhere in the stack.</li>
</ul>
“Customer data platforms entered the market with the promise of making personalization a reality, but aggregating data is only step one," said Spenser Skates, CEO, and co-founder of Amplitude. "As companies look to provide tailored product experiences, they need trusted data that provides insights about their existing audiences and helps them identify new ones, all without unnecessary costs for their business. At Amplitude, we have spent the last few years helping customers solve the problems that existing CDPs in the market were unable to. With the launch of Amplitude CDP, we are now providing customers with the ability to provide meaningful, personalized experiences all from a single platform.”
For years, Amplitude has been introducing capabilities that help teams collect, manage, and activate customer data. More than 50% of Amplitude customers currently send data from Amplitude to other tools in their stack and Amplitude’s integration ecosystem has grown to more than 65 out-of-the-box connectors. Today, customers like Kahoot!, Hex, InvoiceSimple, Marco Polo, and Thrive Market are already using Amplitude CDP and have access to expanded capabilities to drive accurate, actionable insights.
Key innovations include:
<ul>
<li>Unified user interface (UI): Create a single taxonomy for all digital analytics use cases to collect and capture consistent data in one UI.</li>
<li>Event streaming: Federate data to martech, ad, and attribution vendors as well as data pipelines like Amazon Kinesis and Google Pub/Sub through a no-code configurable UI in the Data Connections catalog.</li>
<li>Real-time audience syncing: Match the cadence of marketing campaigns and use customer behavior to drive in-the-moment engagement with real-time syncs that refresh audience lists every minute.</li>
<li>Developer toolkit: Proactively collaborate with developers to define tracking plans with a best-in-class developer toolkit that saves engineers time and helps automate data validation with tracking libraries – no more typos, forgotten properties, or inconsistent naming conventions.</li>
</ul>
A <a href="https://www.cdpinstitute.org/learning-center/what-is-a-realcdp/" target="_blank">RealCDP-certified</a> solution, Amplitude CDP is available to Amplitude customers in the early access program today and will be generally available later this year. Amplitude CDP will be free of charge for customers streaming fewer than 10 million events per month, an offer more than 10 times better than some of the leading CDPs in the market. 
<h2>Agility CMS expands composability through its marketplace</h2>
<a href="https://agilitycms.com/" target="_blank">Agility CMS</a>, a headless content management platform for creating powerful Enterprise ready digital experiences, has announced the expansion of its composability offerings – specifically through the launch of its new marketplace and the redevelopment of its app framework to support its marketplace applications.
By introducing these changes, the headless platform aims to simplify how users integrate with third-party APIs and how developers build new applications. Agility has also enhanced the user interface and editor experience of its CMS and added several new integrations, APIs, and pre-built models – all designed to help enterprises get up and running faster than ever.
More than ever, organizations are moving their products and services online. However, each company has its own unique requirements. To meet these needs, Agility CMS embraces the best-of-breed concepts of <a href="https://www.cmscritic.com/mach-alliance-releases-study-on-adoption-of-mach-technologies-by-tech-leaders-qa-with-sonja-keerl/">MACH architecture and composability,</a> providing customers with a future-proof design that allows them to iterate and swap components as the customer journey evolves.
“High-growth companies rely on multiple cloud-based tools to help them solve problems quickly," said Agility CMS CTO Joel Varty. "As these businesses evolve, Agility CMS’ microservices architecture enables them to swap out the tools for what can better serve them at each new stage. We don’t want our customers to feel like they need to change how they do things. Instead, our composable approach enhances your business, helping to increase profits in the long term."
“We’ve noticed that customers are looking at their previous monolithic systems and recognizing that it can’t do everything they want it to, and it’s slow to roll out,” said Jon Voigt, CEO of Agility CMS. “We’ve always believed that customers should be able to tie together best-of-breed solutions as they see fit, and we’re happy that the industry and businesses today are recognizing the value of this approach,” he added.
Agility CMS’ long-standing position as a hybrid headless CMS with an intuitive content authoring experience has enticed forward-thinking brands from various industries, resulting in doubled sales in 2021.

CMS Monthly Recap: Contenstack Launches No-Code Hub for Composable Content Experiences, Agility CMS Expands Composability, and More

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<a href="https://amplitude.com/" target="_blank">Amplitude</a>, a digital optimization platform trusted by leading brands like Ford and Walmart, today announced the launch of two new tools: Experiment Results, a new feature of <a href="https://amplitude.com/amplitude-experiment" target="_blank">Amplitude Experiment</a>, and new innovations within the <a href="https://amplitude.com/?utm_source=adwordsb&amp;utm_medium=ppc&amp;utm_campaign=Search_AMER_US_EN_Brand&amp;utm_content=branded_split_home0522&amp;utm_term=amplitude%20analytics&amp;gclid=CjwKCAjwp7eUBhBeEiwAZbHwkRQ_RMbM6I-uLvu9QVZPRkzRvt7RV7IQ45IXedOoauMiA92YUdF36xoCZ_kQAvD_BwE" target="_blank">Amplitude Analytics</a> suite – including Campaign Reporting. These new tools will enhance Amplitude's insights around digital optimization and growth performance. 
We've been following Amplitude's rise across market segments for quite some time, and it continues to challenge the staple offerings with its rich mix of analytics features. Companies are finding significant value in Amplitude's behavioral insights, which help organizations to devise new strategies for improving user engagement, retention, and revenue. With the addition of these new tools, Amplitude seems poised to elevate its value for product and marketing teams – and give competitive platforms a run for their money. 
<h2>Accelerating and streamlining A/B testing with Experiment Results</h2>
A/B testing has become a powerful resource for understanding how the market is reacting to products and services. With the right insights into customer behavior and sentiment, organizations can optimize content, pricing, and other dimensions of their offerings to enhance conversions and sales. 
OK... so what's the downside?
The fact is (and we can corroborate this), most testing solutions and processes are incredibly time-consuming. Further, many conventional platforms focus on "vanity metrics" that don't fully reveal whether customers are happy with a product, service, or experience. According to Amplitude, Experiment Results will accelerate and streamline experimentation, empowering companies to make more informed product decisions, accelerate innovation, and drive business outcomes. 
Experiment Results allows teams to plan, track, and analyze experiments to make smarter decisions while using their existing feature flagging system. Product and data science teams can now dramatically scale experimentation with Amplitude's powerful self-service experimentation analysis – all built on the industry's #1 product analytics solution. Amplitude says that Experiment Results will deliver the right data and analytics for teams to set goals, determine if experiments reach a required level of statistical significance, and automatically provide recommended next steps.
<img src="https://cmscritic.com/ms-content/uploads/2022/05/pr-54-experiment-results-t-test-results.png" alt="Experiment Results - T-test Results" />Experiment Results - T-Test Results
The top product teams test all new features – often running tens of thousands of experiments to understand the impact of each product change. The biggest barrier to scaling product experimentation is having data and analytics to analyze the results of experiments. Many companies already have infrastructure to deliver new experiments, but rely heavily on data science teams and homegrown infrastructures to formulate the results and provide recommendations on what to do next. 
Experiment Results effectively removes those bottlenecks with self-service experimentation – so more teams can run more experiments quickly and efficiently. Starting today, companies can pair their existing feature flagging infrastructure with Amplitude's sophisticated experimentation analysis capabilities to inform product decisions, accelerate innovation, and drive revenue.  
"Winning product leaders use data-driven insights to determine what product changes to make. With Experiment Results, customers can exponentially increase the number of experiments they run, and get recommended next steps on their experiments," said Justin Bauer, SVP of product at Amplitude. "This means non-technical teams can make smarter decisions faster at scale and ultimately deliver the right features that drive value for their customers and growth for their organizations." 
Key innovations from the company's announcement include:
<ul>
<li>Multi-Metric Causal Analysis: Experiment Results helps teams determine the causal, statistically significant outcomes of experiments – like identifying if users increased their average order spend due to the product change. It reduces the effort to define metrics, analyze data, and present results, supporting both sequential testing and t-test analysis within the Amplitude Experiment product.</li>
<li>Downstream Analysis for Experiments: With predefined metrics and pre-populated charts, Experiment Results moves teams from experimentation to decision-making stages faster. Amplitude's easy-to-understand dashboards enable cross-functional leaders to quickly share experiment results for accessible downstream analysis.</li>
<li>Automated Goals and Recommendations: Experiment Results also guides users to set the right goals, automatically uncovers whether tests are statistically significant, and provides recommended next steps in a quick snapshot.  </li>
</ul>
<img src="https://cmscritic.com/ms-content/uploads/2022/05/pr-54-experiment-results-create-metric.png" alt="Experiment Results - Create Metric" />Experiment Results - Create Metric
<img src="https://cmscritic.com/ms-content/uploads/2022/05/pr-54-experiment-results-dashboad-distribution.png" alt="Experiment Results - Dashboad Distribution" />Experiment Results - Dashboard Distribution
<h2>Campaign Reporting, Metrics, and Data Tables in Amplitude Analytics </h2>
With <a href="https://amplitude.com/amplitude-analytics" target="_blank">Amplitude Analytics</a> — Amplitude’s #1 ranked product analytics solution — marketing and product teams can measure campaign and channel performance alongside downstream product metrics like user engagement and retention. Now, with the addition of Campaign Reporting, those same teams will have unprecedented visibility into metrics across the entire funnel, all in a single system. 
Additional new features in Amplitude Analytics include outcome-focused Metrics and Data Tables. These enhancements will empower teams to discover how their marketing programs and product usage meaningfully affect key business outcomes such as sales and revenue. Together, these tools enable cross-functional teams to quickly close the insights-to-action loop and make better business decisions.
Traditionally, there’s been a disconnect between product and campaign data. Organizations leverage product analytics for visibility into customer behaviors and product changes, but struggle to connect marketing performance metrics like attributing user growth to specific channels. For the first time, Amplitude is bringing both marketing and product teams together in a single system to understand how their investments drive growth.
Key innovations in Amplitude Analytics include:
<ul>
<li>Campaign Reporting: With Amplitude’s new Campaign Reporting capabilities, businesses can see which acquisition channels users are coming from across organic and paid sources, understand how marketing programs impact product KPIs using built-in attribution modeling, and understand cross-channel return on ad investments with brand new integrations into their advertising data platforms. </li>
<li>Metrics: With new outcome-based Metrics from Amplitude, product and marketing teams can quickly create a standard set of metrics that make it easy to connect behaviors with outcomes such as sales or revenue. Teams can now align around common definitions for the metrics that matter most to their business and make faster decisions with trusted insights. </li>
<li>Tables: With new Data Tables, customers can measure multiple KPIs in a single view in order to compare and make decisions about their business. Data tables allow for more flexible reporting so marketing and product can have a side-by-side analysis of metrics across the entire customer journey.</li>
</ul>
“Traditionally, marketing, product, and analytics teams have all relied on separate tools to do their jobs, but today, this siloed approach is no longer effective as organizations seek to understand how every decision and action impacts their most important metrics,” said Justin Bauer, Chief Product Officer at Amplitude. “With these customer needs in mind, we’re doubling down on digital analytics and investing in new tools that will provide holistic product insights faster. The introduction of campaign reporting, outcome metrics, and data tables make it easier for teams to consolidate their analytics solutions while expanding the types of metrics they can track across the end-to-end customer journey.”
You can learn more about Amplitude Analytics <a href="https://amplitude.com/blog/new-digital-analytics" target="_blank">here</a> or watch a <a href="https://info.amplitude.com/watch-amplitude-demo" target="_blank">demo</a>. If you're interested, Amplitude is currently hosting <a href="https://amplitude.com/amplify" target="_blank">Amplify 2022</a>, its product and growth conference, through May 26, 2022. You can <a href="https://web.cvent.com/event/6b55d27c-9646-4126-86af-bd79f33821fe/regProcessStep1:ee30c3a1-0f30-4fee-ba8c-32147f226758?refid=linkedin_organic&amp;rp=f066f728-f047-4d92-a561-ec9cf275401b" target="_blank">live stream</a>, follow on <a href="https://twitter.com/Amplitude_HQ" target="_blank">Twitter</a>, and read the <a href="https://amplitude.com/blog/" target="_blank">Amplitude blog</a> for more updates. 
<h2>About Amplitude</h2>
Amplitude is the pioneer in digital optimization software. More than 1,700 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude to help them innovate faster and smarter by answering the strategic question: "How do our digital products drive our business?" The Amplitude Digital Optimization System makes critical data accessible and actionable to every team — unifying product, marketing, developers, and executive teams around a new depth of customer understanding and common visibility into what drives business outcomes. Amplitude is the best-in-class product analytics solution, ranked #1 in G2's 2022 Spring Report. Learn how to optimize your digital products and business at <a href="https://amplitude.com/" target="_blank">amplitude.com</a>.

Amplitude Announces New Testing and Analytics Tools for Making Smarter Product Decisions at Scale

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