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OPEN SOURCE Article

Not All Heroes Wear Capes. Here's Why CMS Is Your 'Unsung Hero' in 2025

janus-boye

<hr /> <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/wagtail">Wagtail</a> is literally for the birds. Because everything about it is fly.If you haven’t tried it, you’re in for a treat. First, it’s <a target="_blank" rel="noopener noreferrer" href="https://www.python.org/">Python-based,</a> which is universally popular and offers a fun framework for creative play. In minutes, you can use their starter kit to spin up a virtual environment, isolate your dependencies, and install the <a target="_blank" rel="noopener noreferrer" href="https://github.com/wagtail">CMS package from GitHub.</a> <a target="_blank" rel="noopener noreferrer" href="https://docs.wagtail.org/en/stable/index.html">The docs</a> are clean and easy to follow, and there are simple templates for kicking things off. Oh, and there’s a great community backing things up via <a target="_blank" rel="noopener noreferrer" href="https://wagtailcms.slack.com/join/shared_invite/zt-32p71hq4n-FC9dYEwKlKdEdgDX5u~tjA#/shared-invite/email">Slack</a> (and more). Like it said, it’s fly.As a former builder who sometimes pines for Dreamweaver and still gets giddy at the sight of code, Wagtail is a great open source tool for managing content at enterprise scale. It’s trusted by tens of thousands of organizations worldwide, including visible brands like NASA, Google, and MIT. It’s also earned nearly 20,000 stars on GitHub. So it’s fun – but it’s also fully equipped to power some serious sites. From a usability perspective, Wagtail brings a clean, intuitive, and inviting UX to the table, offering some nice bells and whistles to make the editing experience a breeze. Everything is within arm's reach, so you can really stretch your wings when managing pages, editing blogs, and more.  <figure class="image image-style-align-center image_resized" style="width:86.81%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image.png" /></figure>Creating and editing a blog in Wagtail CMS. Source: Wagtail YouTube channel. Wagtail appeals to a diverse range of organizations, from governments to businesses to cultural organizations. As an open source project, it has carved a unique niche in the landscape, often as an alternative to more established staples like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/wordpress">WordPress</a> or <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/drupal">Drupal</a>. It also focuses keenly on accessibility as a foundational tenet.  What’s in a name? The word is the bird. The brainchild of UK-based <a target="_blank" rel="noopener noreferrer" href="https://torchbox.com/">Torchbox</a> – a global agency that offers digital marketing solutions for charities and public sector organizations – the identity was fashioned after the charming <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/Wagtail">Wagtail bird.</a> These avians were fixtures on the lawn outside the company’s offices, and reflected the light, easy, and delightful sensibilities of the software.Torchbox is part of that rare breed of mission-focused businesses. It’s employee-owned, <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/B_Corporation_(certification)">B Corp Certified,</a> and has cultivated a culture that’s dedicated to making a difference in the world. They have an inspiring story, and Wagtail is just one chapter of it. Wagtail has flown into our <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/cms-critic-awards">CMS Critic Awards</a> over the last few years, rallying its global community to participate. It’s clear that the platform has amassed a loyal “flock” of users, and that’s a tribute to its flexibility and ease of use. Along with its Django-style models for customizing data structures and functions, Wagtail’s CMS has some great features in its 7.0 release. I spoke to <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/meagenvoss/">Meagen Voss,</a> a member of the Wagtail Core Team and the Partnership and Community manager at Torchbox, and she shared some of the latest “chirps” from the platform. From workflow enhancements to its <a target="_blank" rel="noopener noreferrer" href="https://docs.wagtail.org/en/stable/topics/streamfield.html">Streamfield</a> updates that power improved previews, you can get a tight overview of what’s taking flight in this latest version: <figure class="media"><div data-oembed-url="https://youtu.be/r5RbV7TveFU"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/r5RbV7TveFU" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure><h3 id="learn-more-at-wagtail-space-2025">Learn more at Wagtail Space 2025</h3>Whether you’re a veteran user or new to Wagtail, you can get the lowdown on current innovation and what’s ahead at <a target="_blank" rel="noopener noreferrer" href="https://wagtail.org/wagtail-space-2025/">Wagtail Space 2025</a> – the organization’s annual shindig. It’s a free virtual event designed for creators aiming to learn more about the platform or level up their Wagtail skills. The event is happening next week from October 8 – 10, and is drawing a collective of educators, publishing professionals, developers, open source evangelists, and digital leaders from across the globe. The format offers an array of talks from community members, some dynamite use cases, and networking with fellow Wagtailians. Highlights include sessions like The State of Wagtail with <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/thibaudcolas/">Thibaud Colas</a> of the Wagtail Core Team, Matt Westcott on Where Next for Wagtail Search?, and Juan Aguayo sharing the Bogotá Digital Library’s Wagtail success story. With AI being a central focus across the CMS industry (and everywhere else), Wagtail Space is weaving it into the conversation. Sage Abdullah and Tom Usher will lead a session called Wagtail: Responsible Innovation for Content Editors, while Trish Thomas will share strategies for creating connections between stories and objects using AI.Other talks dive into AI-driven content editing, government design systems, and innovative approaches to publishing. You can check out the <a target="_blank" rel="noopener noreferrer" href="https://wagtail.org/wagtail-space-2025/schedule/">full schedule here.</a>If you’ve been curious about Wagtail, this might be a good “first flight” in a friendly formation. The community is fun and welcoming, which is one of the great benefits of open source projects like this. It’s also a breeze to get started, so I encourage checking it out. Interested in joining the flock? Learn more and register <a target="_blank" rel="noopener noreferrer" href="https://wagtail.org/wagtail-space-2025/">on the event website.</a> <hr /><h4 style="text-align:center" id="looking-for-guidance-on-wagtail?-talk-to-an-expert.">Looking for guidance on Wagtail? <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.61%" src="https://cmscritic.com/ms-content/uploads/2025/08/storyblok-joyconf-2025-logo.jpg" /><h4 id="storyblok-joyconf-2025"><a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Storyblok JoyConf 2025</a></h4>October 14-15, 2025 – Amsterdam, Netherlands November 4, 2025 – New York, NY November 6, 2025 – Los Angeles, CAJoin us at JoyConf 2025, where the future of content meets the people shaping it. Built for developers, marketers, and digital innovators, this free conference goes way beyond product updates or yet another strategy playbook. It’s where you’ll get inspired, get real, and get connected – to ideas, to the community, and to what’s possible when you build joyfully. Whether you're building lightning-fast frontends or launching cross-channel campaigns, this is where content becomes connection and collaboration becomes second nature. Come for the talks. Stay for the community. Leave with joy. <a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Save your spot.</a> <img style="width:28.9%" src="https://cmscritic.com/ms-content/uploads/2025/08/sitecore-symposium-2025.jpg" /><h4 id="sitecore-symposium-2025"><a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium 2025</a></h4>November 3-5, 2025 – Orlando, FLAt Sitecore Symposium, you’ll learn how to meet your customers where they are – across channels, moments, and touchpoints that didn’t exist a year ago. You’ll hear how the boldest brands in the world are transforming content into outcomes and creating experiences that are fast, relevant, and human. Join 1,500 marketers, digital leaders, and technologists in Orlando to see what’s possible when personalization scales, AI accelerates creativity, and trust becomes your competitive edge. This is the Third Wave of the Internet. And this is your moment to lead in it. <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Get your tickets today.</a> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a>

Birds of a Feather: Wagtail Space 2025 Offers 3 Days of Open Source Exploration

matt-garrepy

Sowing the Seeds of Love: Umbraco's Codegarden 2025 Celebrates 20 Years of Community and Innovation

Can we heal the ‘open sores’ in open source? For WordPress, Karim Marucchi has a prescription

Umbraco Shines on Sustainability and Growth in Third Annual Impact Report

<hr /> There's no denying that 2024's Wicked is an Oscar-worthy flick. In fact, it's already been <a target="_blank" href="https://www.forbes.com/sites/conormurray/2024/12/17/oscars-shortlists-announced-emilia-prez-and-wicked-lead/">shortlisted for multiple categories.</a>But hey, we think CMS is pretty wicked, too. And there are a few platforms that might be spellbinding enough for a trophy or two. Of course, it’s not up to us – at least not during the annual <a target="_blank" href="https://cmscritic.com/cms-critic-awards">CMS Critic Awards</a>. During this contest, we put you in the judge’s seat, so you can tell us what CMS and related DX tools really defied gravity in 2024.Keep scrolling for more background and the house rules, but here's how it works: Make your nominations at <a target="_blank" href="https://cmscritic.com/nominate">www.cmscritic.com/nominate.</a> We take the top five contenders across a range of categories, open that up to general voting, and announce the victors in late February.Hollywood can have its glam and glitz, but it doesn’t hold a candle to schema and workflows. Content is the real star of this musical, and the CMS Critic Awards is an opportunity for you to sing the praises of the platforms that power your digital experiences. <figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=Ew02JL1FcZg"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/Ew02JL1FcZg" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure><h3 id="it's-all-about-community">It's all about community</h3>If you’re not familiar, the CMS Critic Awards is an institution in the content management industry. It unites rabid fans across the globe to rally around the tools they love – no small feat in today’s fleeting technology landscape. But CMS is its own sort of bewitching ecosystem. With well-established enterprise vendors and a plethora of open source platforms, CMS enjoys some of the most loyal user communities in the tech pantheon. That’s why we’ve had such incredible participation over the past 12 years, making ours one of the longest-running awards programs in our industry (you can check out<a target="_blank" href="https://cmscritic.com/cms-critic-awards"> all the previous winners here</a>).While CMS is our Emerald City, we also make space for the expanded ecosystem of products. Over the last decade, we've seen the tornadic rise of digital experience technologies, from pure-play to fully integrated. To that end, we include categories for e-commerce, digital asset management, and even product information management. If it's a system that manages content, we want to celebrate it.In a land where technology can feel like it’s riding a broomstick, the CMS Critic Awards is proof that loyalty still lives – and people make all the difference.<h3 id="what-to-expect-with-this-year’s-categories">What to expect with this year’s categories</h3>2024. Man, what a whirlwind. This was the year <a target="_blank" href="https://cmscritic.com/wp-engine-wins-an-injunction-against-automattic-is-the-wordpress-scorched-earth-campaign-over">WordPress turned open source upside down</a>. The drama surrounding Matt Mullenweg’s contentious and public battle with <a target="_blank" href="https://cmscritic.com/products/wp-engine">WP Engine</a> took the tech world by storm, and the future feels decidedly unsettled. That said, WordPress still represents a crucial part of the market, and we want to know what your favorite tools are in this category, from <a target="_blank" href="https://cmscritic.com/products/drupal">Drupal</a> to proprietary platforms with free and open source versions of their software.This was also the year that many platforms “moved to the middle.” Traditionally headless players like Contentstack <a target="_blank" href="https://cmscritic.com/seeing-in-a-headless-world-contentstack-introduces-new-visual-building-capabilities-for-marketers">introduced visual builders</a> and preview capabilities, evolving into composable CMSes and DXPs. Meanwhile, pre-composed DXPs continued adding <a target="_blank" href="https://cmscritic.com/optimizely-introduces-new-saas-cms-with-visual-builder-for-marketers">headless capabilities and SaaS options</a> to become… well, more composable. From a category perspective, 2024 was a critical tipping point – and one that created more features and greater flexibility for buyers and customers. What does this mean for this year’s Awards categories? When nominating, the spectrum for “Best Headless CMS” can certainly be applied to more than just the pure play platforms – and likewise, a DXP can be inclusive of previous headless players that have advanced their feature sets. Tell us what you think.There were also a lot of moves in the DAM world, with <a target="_blank" href="https://cmscritic.com/canto-pim-unites-dam-and-product-information-management-streamlining-asset-and-data-workflows">Canto gobbling up Image Relay</a> and Cloudinary adding <a target="_blank" href="https://cmscritic.com/cloudinary-assets-brings-new-ai-powered-features-to-its-api-first-intelligent-dam">more AI-powered capabilities</a>. Still, there are DXPs with built-in DAMs that can hold their own – and now with greater composable flexibility (think <a target="_blank" href="https://cmscritic.com/acquia-widens-its-dxp-stack-with-widen-acquires-dam-and-pim-capabilities">Acquia’s acquisition of Widen</a>). To that end, you can nominate your favorite pure play or composed solution. And we’ve even made space for your top PIM picks, whether they’re part of a combined DAM/PIM solution or a standalone product. CMS and DXP platforms offer multiple features and capabilities. As always, if you feel a single vendor can live in more than one category, it’s your choice to nominate it. During last year's CMS Critic Awards, we had a huge showing in our “Best Composable Solution” and “Best AI Solution” categories. They're back again, so feel free to nominate any vendor in our space that delivered the most innovative composable or generative AI experience. <h3 id="a-note-about-integrity">A note about integrity</h3>The CMS Critic Awards are intended to be fun and friendly. But they do, at times, get a little fiery. Every year, we receive thousands of ballots. Users come together like wolfpacks, championing the platforms they love. We also intercept a number of, shall we say, “passionate” pleas, demanding to know why certain platforms were in a specific category, or why their tool wasn’t in the running. As always, we try to operate in a space of respect and integrity. Obviously, if a platform isn’t truly open source, it won’t be considered for “Best Open Source CMS.” But now more than ever, we're blurring the proverbial lines – and let’s face it, the analysts are also compounding the problem. So, our editorial team endeavors to stay out of the nominating process. As a reminder, we only take the top five in each category by nomination count, so anything below that won’t be featured in the final voting. <h3 id="how-to-make-your-nominations-for-the-2024-cms-critic-awards-">How to make your nominations for the 2024 CMS Critic Awards </h3>Drum roll… nominations for the 2024 CMS Critic Awards are officially open! Here’s how you can participate:<ol><li>Visit <a target="_blank" href="http://www.cmscritic.com/nominate">www.cmscritic.com/nominate</a></li><li>Fill out the required fields and enter the names of your nominees in each category. You don't have to include a nomination for every category – only complete the fields that you care about, and your ballot will be counted. Remember that you can nominate the same vendor in multiple categories.</li><li>Once completed, click the “Submit” button at the bottom of the form. </li><li>You can only nominate once, and companies or brands that offer incentives of any kind will be disqualified.</li><li>Spread the word! Remember to share and encourage others to participate, especially across your social channels.</li></ol>Nominations close on January 24, 2025, so get out there and rally your communities! Once we tabulate the results, we’ll announce the top five for general voting in early February via email and social. Don’t be green with envy. Show us how wicked your communities really are – and make your nominations today! <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-2025"><a href=" https://www.boye-co.com/conferences/cmskickoff25">CMS Kickoff 2025</a></h4>January 14-15, 2025 – St. Petersburg, FloridaJoin industry leaders at our third annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">so secure your tickets today.</a> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a>

Your Voice, Your Choice: Nominations are Open for the 2024 CMS Critic Awards

cms-critic-staff

<hr /> If you haven't heard, there was some legal news yesterday. Big news.I’m not talking about the <a target="_blank" href="https://www.npr.org/2024/12/10/nx-s1-5224170/infowars-alex-jones-the-onion-bankruptcy-judge">failed bid by satirical media site The Onion</a> to buy Alex Jones’ far-right empire, including the defrocked Infowars website. Yesterday, a bankruptcy judge squashed the deal, ruling that the auction process was unfair. No, I’m speaking of the other statutory quagmire weighing down the CMS world: the ongoing drama betwixt <a target="_blank" href="https://automattic.com/">Automattic</a>, the parent company of <a target="_blank" href="https://wordpress.com/">WordPress.com</a>, and <a target="_blank" href="https://cmscritic.com/products/wp-engine">WP Engine</a> – a third-party WordPress hosting platform.Conjunction injunction, will WordPress function… for WP Engine? Despite the scorched earth ruckus that’s been playing out, it will – at least based on Tuesday’s ruling. <a target="_blank" href="https://www.theverge.com/2024/12/10/24318350/automattic-restore-wp-engine-access-wordpress/">According to The Verge</a> (which has done yeoman’s work covering this blusterous saga), a California district judge ordered Automattic to cease blocking WP Engine’s access to <a target="_blank" href="https://wordpress.org/">WordPress.org</a>. This includes removing the <a target="_blank" href="https://wordpressenginetracker.com/">“WP Engine Tracker”</a> that Automattic deployed, listing the number of sites that have left the hosting platform since the start of the dispute – which has fallen precipitously since September 21st – and tearing down the now <a target="_blank" href="https://www.theverge.com/2024/10/9/24266426/the-latest-volley-in-the-wordpress-beef">infamous checkbox</a> on the WordPress login that asks users to verify they’re not affiliated with WP Engine. <img style="width:79.97%" src="https://cmscritic.com/ms-content/uploads/2024/12/wordpress-wpengine-tracker.png" alt="" />The WordPress WP Engine Tracker, as of December 11, 2024. Image: CMS Critic Further, Automattic and its <a target="_blank" href="https://www.linkedin.com/in/mattm/">CEO Matt Mullenweg</a> will have to relinquish their control of WP Engine’s <a target="_blank" href="https://www.advancedcustomfields.com/">Advanced Custom Fields (ACF) plugin</a>, a popular WordPress resource that allows developers to create custom content fields for websites. In many ways, this was the hot potato in the proverbial oven, as many WP Engine customers were furious about the uncertainty surrounding its status.<h3 id="just-to-recap-the-backstory">Just to recap the backstory</h3>After the initial action from Automattic, WP Engine <a target="_blank" href="https://www.theverge.com/2024/10/3/24261016/wordpress-wp-engine-lawsuit-automattic-matt-mullenweg">filed a lawsuit accusing</a> Automattic and Mullenweg of doing “irreparable harm” to its business, asking the court to intercede and restore WP Engine’s access to <a target="_blank" href="http://wordpress.org/">WordPress.org</a>. That court filing led to a contentious and very public campaign against WP Engine, in which Mullenweg called out WP Engine for misuse of the WordPress trademark. Perhaps in a more scathing rebuke, he also suggested the company had not been good stewards of the WordPress open source community, failing to sufficiently contribute to the platform’s ongoing innovation.For the record, I tried reaching out to multiple sources since the beginning of the drama. This includes trusted open source community members and people on the inside from both ends of the spectrum. Unfortunately, given the legal sensitivities, no one was willing to comment at the time. Now that a ruling has materialized – albeit preliminary – there might be more transparent reflection from all parties. We’ll see.Has this entire episode shaken the confidence of WordPress developers and practitioners? No doubt about it. Just read the tirade of social media comments that criticized both parties. Additionally, there’s been mounting negativity from contributors who have been vocal about their perception of the situation – a signal that things could be shifting in the future as developers assess the aftermath of this episode. The dispute has also exposed a fragile vulnerability that perhaps rivals zero-day open source security exploits, demonstrating how the human factor (vis-à-vis the politics of ego and the pursuit of profit) might present unforeseen risks to WordPress agencies, businesses, and the ocean of community developers.<h3 id="so-what-happens-next?-">So what happens next? </h3>Historians might be grappling with this chapter of web legacy for years to come. A lot depends on the fallout. There has been direct and collateral damage, to be sure – and given the visible personalities involved, we can probably expect further action. Does that mean more bellicose rhetoric? We’ll have to wait and see. From a more existential framework, I would contend that WordPress isn’t projecting the same level of gravitas it once did. To be clear, I spent a season of my career building, managing, and migrating to and from this CMS. I know it well. Maybe too well. Heck, the previous version of this blog was powered by WordPress and hosted on WP Engine and I rarely had any issues. It was stable and reliable. Sure, I had to facilitate updates and manage our custom-built plugins. But having that level of control was part of the fun, part of the magic that is website design and development. Maybe the operative question is: will WordPress continue to be a place where fresh minds and ambitious young developers flock to? Today, it still powers the largest share of websites on the open web, but is it in danger of becoming less relevant? Is a situation like this serving as a lynchpin for change – or a stark reminder that it is no longer the up-and-coming disruptor that it once was?I believe in open source. We all use it up and down the stack, from Linux to Docker. It is fundamental to how we code and create. On the CMS level, I’ve vocally advocated for the analyst community to give open source platforms the fair shake they deserve in the scope of their grids. I’ve also written about the efforts of organizations like the <a target="_blank" href="https://cmscritic.com/drupal-joomla-typo3-and-wordpress-join-forces-in-new-open-website-alliance">Open Web Alliance</a> and <a target="_blank" href="https://cmscritic.com/the-swiss-dont-miss-on-open-source-how-switzerlands-embag-law-is-evolving-the-oss-landscape">countries like Switzerland</a> that are embracing open source in meaningful ways. At the same time, users and practitioners ought to have material opportunities for generating equitable revenue by using open source software as part of their business strategy. As these platforms aired their dirty laundry on a very public stage, they've been influencing the decision-making for new and existing developers and businesses, perhaps deepening the rift and raising questions about the solvency of building in this ecosystem. Will that manifest in slowing growth? Again, the historians will love unpacking this. If you visit Automattic’s website, the first thing you’ll read is a very simple mission statement: “We are passionate about making the web a better place.” If that’s true, then maybe tearing down the oligarchical power structures is the first step. And that’s not directed towards one side of the field. There’s plenty that can be done to reinforce better standards, greater transparency, and generally “good karma” from both Automattic and WP Engine. Both parties have beneficial attributes, and both had solvent points to make in this dispute.Regardless of the outcome, we can agree that leaving builders and businesses in limbo is the least constructive way to maintain trust. Hopefully, we can leave the scorched earth behind – and focus on green fields.  <hr /><h4 style="text-align:center" id="looking-for-guidance-on-wordpress-or-wp-engine?--talk-to-us.-">Looking for guidance on WordPress or WP Engine?  <a target="_blank" href="https://cmscritic.com/contact">Talk to us. </a></h4><hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-2025"><a href=" https://www.boye-co.com/conferences/cmskickoff25">CMS Kickoff 2025</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaMeet industry leaders at our third annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">so secure your tickets today.</a> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a>

WP Engine wins an injunction against Automattic. Is the WordPress 'scorched earth' campaign over?

<hr /> Ah… personalization. Like it or not, it’s still the Holy Grail. And we’re still in search of its full potential. While the promise of scalable personalization remains a bit elusive for many companies (there are a bevy of reasons for this), CMS and DXP platforms have discovered some finely cut diamonds in the rough – making it much more attainable. Some of that success can be credited to the force-multiplying effects of <a target="_blank" href="https://www.mckinsey.com/featured-insights/mckinsey-explainers/what-is-generative-ai">generative AI</a> on things like variant testing. But it’s also due to having more of the right tooling, analytics, and best practices in place to shepherd the journey. The impact of AI can't be understated. At some point, it seems entirely feasible that we'll arrive at completely autonomous hyper-personalization, so every customer has a fully curated experience without batting an eyelash. For now, we’ll settle for the incremental gains – and how a new breed of innovative tools is helping marketers achieve success with their personalization efforts. Case in point: <a target="_blank" href="https://cmscritic.com/products/umbraco">Umbraco</a>, an open-source .NET <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management system</a> provider, recently announced the general availability of <a target="_blank" href="https://umbraco.com/products/add-ons/engage/">Umbraco Engage</a>. Born three months after the company’s acquisition of the Dutch-based <a target="_blank" href="https://www.umarketingsuite.com/">uMarketingSuite</a>, Engage is a new add-on for Umbraco CMS that instantly provides organizations with meaningful analytics around visitor interactions with web content.At its core, Umbraco Engage enables marketers to take a “learn, adapt, convert” approach to personalizing their digital experiences and optimizing content to boost conversion rates and improve ROI across their digital platforms. It has the potential to help businesses create dynamic digital content that’s continuously informed by real customer interactions. Engage is packed with power in all the right channels. It provides server-side analytics and customer 360° profiling to surface deep insights, stats, and heatmaps on critical metrics like pageviews. It also provides real-time A/B testing, enabling teams to adapt content to the needs of diverse audience segments. Having this layer of intelligence right at your fingertips will undoubtedly give marketers quick and relevant data around content engagement, allowing them to optimize more fluidly.“Engage provides businesses with intuitive tools, all within their familiar CMS platform, and we’re thrilled to now offer this powerful set of content optimization tools as a first-party solution,” said <a target="_blank" href="https://www.linkedin.com/in/mats-persson-296a66/">Mats Persson</a>, CEO at Umbraco. “This launch brings immediate value for our partners and end-clients, empowering them to meet the growing demand for tailored digital experiences. Personalization and content optimization, that work in practice, are now essential for driving conversion rates and ROI – a trend we’re excited to support with Umbraco Engage.”<h3 id="powering-personalization-for-marketing-teams">Powering personalization for marketing teams</h3>The benefits of personalization – and its impact on customer experience – are ubiquitously evident, and there's ample research to support a brand's investment in personalization technologies and strategies. A <a target="_blank" href="https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/the-value-of-getting-personalization-right-or-wrong-is-multiplying">McKinsey &amp; Company study</a> found that 76% of consumers were more likely to purchase from brands that personalize their experiences, and 78% were more likely to refer friends and family to those brands. Beyond the tangible effects on purchase conversion, personalization can also improve other business and financial dimensions for brands. In fact, the same study found that personalization can reduce customer acquisition costs by up to 50%, lift revenues from 5% to 15%, and increase marketing ROI by 10% to 30%. McKinsey also reported that digitally native direct-to-consumer brands – ones that own the customer transaction and put first-party data at the heart of their marketing decision-making – derived approximately 25% of their revenue from personalization. Not too shabby. Umbraco is clearly driving more focus and attention around personalization based on the company’s innovation roadmap. As noted, the launch follows the announcement of Umbraco’s acquisition of uMarketingSuite, a content personalization tool that has become popular in key industries like financial services, healthcare, and the public sector, where privacy regulations restrict the use of third-party data. Existing uMarketingSuite customers will continue to benefit from the product's A/B testing, 360° profiling, analytics, and content personalization. Because Engage is now part of Umbraco, organizations also have the confidence and reassurance that ongoing product development and support will be delivered by a larger team at Umbraco HQ.According to <a target="_blank" href="https://www.linkedin.com/in/hemraker/">Rune Strand</a>, Umbraco’s Product Communications Manager, marketing teams can immediately gain value from these new content personalization and optimization tools within its CMS.“As soon as Engage is installed on existing or new sites, marketing teams can instantly see how well web content is performing,” he said. “Pageview analytics and statistics are all at their fingertips within the Umbraco CMS interface. Being able to see heat maps that show precisely how users interact with your site can be game-changing for identifying which content is working well and which needs to be retired, refreshed, or personalized.”<h3 id="out-of-the-box-insights">Out-of-the-box insights</h3>Umbraco has scored a win by making this level of data more accessible to marketing professionals, content editors, and CRO specialists. With the add-on, users can gain actionable insights based on interactions with existing content and more effectively personalize and optimize information for new and returning website visitors and customers.Additionally, teams will be able to make data-informed decisions and take swift marketing actions within the Umbraco editing environment. They can proactively improve content performance using the tool’s real-time A/B content variant testing to improve digital experiences and boost conversion with more relevant, custom-tailored content. <figure class="image image-style-align-center image_resized" style="width:85.09%"><img src="https://cmscritic.com/ms-content/uploads/2024/11/umbraco-engage-screenshots.png" alt="" /></figure>Umbraco Engage provides clear analytics and performance metrics “People who create web content should be able to see how well it performs and make necessary tweaks, all within the CMS,” said <a target="_blank" href="https://www.linkedin.com/in/leondewildt/">Leon de Wildt</a>, the Commercial Product Manager for Umbraco Engage and the founder of uMarketingSuite. “Umbraco Engage is designed to help organizations tailor digital experiences in response to their own interaction data. Using the in-app reports, marketing teams can make changes that measurably improve engagement. Businesses can use Umbraco Engage to continuously improve the digital experience and boost conversion rates, whether that means more people filling out a form, buying a product, engaging with content or signing up for a webinar.”Umbraco is also addressing regulatory and data privacy considerations – something the company has long been a fierce proponent of. With Engage, marketers will be able to use server-side analytics and first-party data to satisfy compliance with data and privacy laws while accessing the platform's benefits.Umbraco Engage works out-of-the-box with other platform add-ons like <a target="_blank" href="https://umbraco.com/products/add-ons/forms/">Umbraco Forms</a> and <a target="_blank" href="https://umbraco.com/products/add-ons/commerce/">Umbraco Commerce</a>. For example, integrating Umbraco Commerce and Umbraco Engage enables digital marketers to view order history on the visitor profile level. This can help power eCommerce sites that recognize returning customers, serve personalized product information, and interact immediately with abandoned shopping carts to help boost sales. Umbraco Engage is available now, and Umbraco digital agency partners can access discounts, exclusive webinars, and free demo licenses based on their partnership agreements. If you’re a uMarketingSuite customer, there’s also a path for upgrading to Engage by February 24th, 2025. <a target="_blank" href="https://umbraco.com/products/add-ons/engage/">You can learn more about Umbraco Engage here</a>. <h3 id="why-it-matters">Why it matters</h3>Umbraco continues to drive a unique position as an open-source .NET content management system. With a fervent community of over 220,000 active members worldwide, they’re benefitting from a wide bench of innovation as more contributors participate in advancing the CMS and its capabilities.Personalization remains a challenge for all parties, from vendors to customers. It’s no longer the “undiscovered country,” but it needs to be defined around a brand’s specific goals. Further, there are many challenges associated with executing and maintaining a successful strategy. Having access to the right tooling – specifically around analytics and insights – can help provide a solid foundation for marketers and deliver better outcomes. AI will further disrupt the landscape, but Umbraco has a distinct advantage with a proven and “friendly” brand that will be key to cementing loyalty. By all accounts, the uMarketingSuite acquisition was a smart move as it looks to expand features, remain in competitive parity, and drive greater agility for marketing teams. UX is also pivotal. Having meaningful data closer to the CMS – and integrated within the editing workflow – will enable users with more control and faster decision-making, which could ultimately improve conversions and grow the bottom line.And that’s the real Holy Grail. <hr /><h4 style="text-align:center" id="looking-for-guidance-on-umbraco?--talk-to-us.-">Looking for guidance on Umbraco?  <a target="_blank" href="https://cmscritic.com/contact">Talk to us. </a></h4><hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-2025"><a href=" https://www.boye-co.com/conferences/cmskickoff25">CMS Kickoff 2025</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">so secure your tickets today.</a> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a>

Umbraco Engage Enhances Digital Personalization to Drive Higher Conversion Rates

Hotjar - Spot what confuses

Spot what confuses your users with Hotjar & AI

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<hr /> In the pantheon of DAM solutions, AI has been an undeniable game changer. Along with enhancing search and impacting overall productivity, it’s also proving valuable from a generative content perspective. The latest example of AI innovation in the “DAMsphere” is from <a target="_blank" href="http://www.acquia.com/">Acquia</a>, which has been steadily infusing artificial intelligence into its platform, with a keen focus on its <a target="_blank" href="https://www.acquia.com/products/acquia-dam">Acquia DAM</a> solution.At <a target="_blank" href="https://cmscritic.com/from-accessibility-to-ai-and-beyond-five-key-takeaways-from-acquia-engage-boston">last year’s Engage conference</a> in Boston, I saw first-hand how AI was force-multiplying the potential for Acquia DAM and taking its core Widen capabilities – <a target="_blank" href="https://cmscritic.com/acquia-widens-its-dxp-stack-with-widen-acquires-dam-and-pim-capabilities">which it purchased in 2021</a> – to the next level. Since then, there have been continual improvements, reinforcing Acquia’s best-of-breed posture in a competitive market of DAM and PIM products. This includes other DXPs and even headless CMS or PaaS platforms with built-in offerings. Acquia’s new AI enhancements, announced just last month, are focused on video and images – and they're pretty slick. By all accounts, they should boost the productivity of creatives and marketers while enabling them to extract greater value from their digital content. Here’s a quick breakdown (there's even some video to watch):<h3 id="acquia-video-creator">Acquia Video Creator</h3>Video is already a full-time resident in the house of the DAMs, particularly as brands increase their reliance on interactive and immersive content. <a target="_blank" href="https://www.wyzowl.com/video-marketing-statistics/">Nearly 90% of consumers</a> say that they want more video, and social platforms like TikTok and Instagram have become the go-to channels for reaching new customers.Additionally, <a target="_blank" href="https://offers.hubspot.com/consumer-trends?hubs_signup-url=blog.hubspot.com/marketing/how-video-consumption-is-changing&amp;hubs_signup-cta=Consumer%20Trends%20Report&amp;hubs_post=blog.hubspot.com/marketing/how-video-consumption-is-changing&amp;hubs_post-cta=Consumer%20Trends%20Report&amp;_gl=1*iyn9mk*_gcl_au*MTAyMzg3NDcxOC4xNzMwOTA3MTk4*_ga*MTUzNjQ3OTAzNi4xNjg1OTEyNTQ3*_ga_LXTM6CQ0XK*MTczMDkwNzE5OC4yLjAuMTczMDkwNzE5OC42MC4wLjA.&amp;_ga=2.165247679.1431422928.1730907198-1536479036.1685912547">almost 40% of buyers</a> have cited a preference for product discovery through short-form video. Consequently, brands are ramping up their production, publication, and management resources to serve up video-centric content and campaigns at scale – and looking for platforms that provide greater automation. With the new <a target="_blank" href="https://www.acquia.com/products/acquia-dam/video-creator">Acquia Video Creator</a>, marketers have a dynamite tool for meeting these demands. Powered by AI, the Video Creator allows users to easily produce professional-quality, brand-compliant videos via a simple drag-and-drop interface. Videos are composed of existing content in a company's digital asset library, and users can access features like customizable templates and a vast cache of graphics, animations, and video clips. Here's a quick overview of the features: <figure class="media"><div data-oembed-url="https://youtu.be/aq7v00IH64E"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/aq7v00IH64E" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure> It’s worth reinforcing that this isn’t just a video editor. It is, indeed, a creator, giving professional video editors a canvas for generating templates with customizable zones for things like product promos. The UX is fairly robust, delivering a complete video interface with scene layers and timelines. The functionality evokes the familiarity of <a target="_blank" href="https://cmscritic.com/products/adobe-experience-manager">Adobe After Effects</a>, or even some elements of <a target="_blank" href="https://cmscritic.com/products/webflow">Webflow</a> relative to the granular styling capabilities – but without feeling too overwhelming. Bottom line: it’s enough tooling to assemble a solid experience.   <figure class="image image-style-align-center image_resized" style="width:83.01%"><img src="https://cmscritic.com/ms-content/uploads/2024/11/acquia-video-creator.png" alt="" /></figure>Composing a video with customizable zones in the Acquia Video Creator From here, marketing team members (or almost anyone for that matter) can use the simple drag-and-drop editor to add content, transitions, and animations – as well as audio tracks or music from your library or other integrated sources. You can also pop in a transcript with ease.  <figure class="image image-style-align-center image_resized" style="width:82.81%"><img src="https://cmscritic.com/ms-content/uploads/2024/11/acquia-video-creator-templates-screen.png" alt="" /></figure>Selecting templates in the Acquia Video Creator One of the big benefits is the presence of “guardrails” to help keep content on brand. We’ve seen this in other CMS and DXP platforms with restricted learning pipelines or knowledge bases that train only on a company’s content or licensed IP. This AI governance helps democratize video creation across an organization while ensuring that large, distributed teams stay on brand.The other key value is acceleration. In minutes, you can create entirely new projects, edit existing videos, and use the Video Creator’s AI features to generate scripts, voiceovers, subtitles, and even translations. There are also collaboration tools for internal sharing and review, so organizations can rapidly create, approve, and deliver videos across websites, e-commerce channels, social media, events, and more.Acquia Video Creator is powered by <a target="_blank" href="https://www.moovly.com/">Moovly</a>, and is currently available as an add-on module to both the Acquia DAM and PIM solutions.<h3 id="ai-video-transcription-and-automated-color-filtering">AI Video Transcription and Automated Color Filtering</h3>Along with the Video Creator, Acquia also introduced a new AI Video Transcription feature directly within its DAM, making it easier to manage, find, and share video and image assets. This is a super-handy resource and one that should complement every DAM. It enables users to add an AI-generated video transcript that is stored on the video’s asset digest page, eliminating the need to send videos to a separate transcription service (this can be a real hassle factor). What’s cool is that the transcripts are all time-stamped and available via general and advanced searches within the DAM. They can also be downloaded – another perk that can prove to be invaluable when utilizing transcripts in multiple places.Acquia’s new Automated Color Filtering is also a new AI-powered boon to productivity. It removes human error that can arise in manual tagging by using AI to analyze an image's color profile. It then provides filtering and search of specific HEX (hexadecimal) color values without any administrator work required.<h3 id="why-it-matters">Why it matters</h3>When it comes to harnessing AI in CMS, DXP, and other digital experience tools, the value quotient has been all over the spectrum. I’ve watched AI features blossom from the end of 2022 as vendors scrambled to remain in parity, and there have been hits and misses. In my opinion, DAMs have been a shining example of where AI has paid dividends and brought order to the data chaos. They synthesize AI's tangible benefits, applying them to high-utility services like search and filtering. They also enable automation that delivers a more scalable and uniform experience for marketers. Within the landscape of platform choices, Acquia has been pushing the innovation edge – and making Acquia DAM a jewel in its expanding digital crown. It offers an elegant, team-oriented solution that elevates collaboration. Their streamlined approach and drag-and-drop interfaces also enable marketers to be more responsive, productive, and prolific while staying on brand.Video is a key part of the content ecosystem, and Acquia’s new features are enhancing both creation and access in profound ways. AI has been essential to the amplification, but the DXP has clearly put its ear to the ground and listened to both customers and community – particularly at the enterprise level. This is where the growth of Content Marketing Platforms (CMPs) is accelerating, which assembles the assets and digital tools for managing large-scale integrated campaigns. It’s worth noting that Acquia participated in <a target="_blank" href="https://cmscritic.com/optimizely-leads-gartners-2024-mq-for-content-marketing-platforms-as-more-dxps-join-the-game">Gartner’s 2024 Magic Quadrant for CMPs</a>, presenting as a Challenger. Of course, there's also the net benefit of having the Acquia <a target="_blank" href="https://cmscritic.com/products/drupal">Drupal</a> community as part of the testing and feedback loop. As with previous AI ventures within the Acquia DXP, much of the early gains came from Drupal community engagement and nascent plugins for ChatGPT that accelerated the marketable innovation. As <a target="_blank" href="https://www.linkedin.com/in/buytaert/">Dries Buytaert</a> shared during our Keynote at the <a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect Conference</a> last August, Drupal and Acquia were at the forefront of AI in the CMS realm, well before the generative explosion.According to <a target="_blank" href="https://www.linkedin.com/in/jakeathey/">Jake Athey</a>, Vice President of Go-To-Market and Sales for Acquia DAM &amp; PIM, this is just the beginning of the innovation cycle.“AI creates new opportunities for creatives, content authors, and marketers to drive efficiency and create immersive digital experiences that drive greater customer engagement,” he said. “Our latest innovations accelerate campaign delivery by empowering teams to create content more easily, organize assets more accurately, and find relevant assets more quickly. They are just the start of a steady stream of forthcoming innovations that distinguish Acquia DAM for its ability to consistently increase business value.”<hr /><h4 style="text-align:center" id="looking-for-guidance-on-acquia-or-acquia-dam?--talk-to-us.-">Looking for guidance on Acquia or Acquia DAM?  <a target="_blank" href="https://cmscritic.com/contact">Talk to us. </a></h4><hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-2025"><a href=" https://www.boye-co.com/conferences/cmskickoff25">CMS Kickoff 2025</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">so secure your tickets today.</a>

Acquia Introduces New AI-Powered Video and Image Features for Acquia DAM

<hr /> What does it mean to be “The Friendly CMS”?I don’t ask to be coy or sarcastic. This tagline has reached legendary status at <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/umbraco">Umbraco</a>, permeating its messaging for years. There’s clearly something sticky about it. In the most reductive sense, one might conclude it’s a <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management system</a> that’s easy to use. Or, as the mantle suggests, “user-friendly.” But that’s too one-dimensional. Lots of platforms could claim user-friendliness. That’s why Umbraco has infused this tagline with more gusto, and <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/about-us/values/why-the-friendly-cms/">there’s an origin story</a> that sheds more light on the subject. According to mythology, “The Friendly CMS” was conceived by one of Umbraco’s community members, Hudson Maul, back in 2006 (almost two decades if we’re keeping score). He included the now-famous moniker in his mockups for a new Umbraco.com website. When asked about it, he reflected: “Everything about Umbraco is friendly. The UX, the community, and the pricing.” Simple. Elegant. Universally understood. That’s what makes it sticky.I’ve followed Umbraco for many years – they’ve certainly stood the test of time – and this idea of being friendly goes far beyond the confines of its open source .NET technology. Which, by the way, continues to be a novel arrow in its quiver.Here’s the deal: being “The Friendly CMS” has as much to do with its global spirit and fiercely passionate community as its products. From what I’ve observed, Umbraco has consistently committed to being a people company first – one that endeavors to democratize its innovation, support its builders, and make a positive impact in our world.This impact is crystallized in the company’s <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/umbraco-publishes-annual-impact-report-reinforcing-commitments-to-sustainability-and-community">2024 Annual Impact Report</a>, published in April. It illustrates a fervent internal and external focus on achieving measurable strides in sustainability while nurturing a culture of diversity and inclusion at a global level. It certainly helps cement the case for being “friendly” in a palpable way. But as Hudson Maul codified, their CMS is about people, too. It’s engineered with purpose and provides a clean, clear, intuitive experience that still wins hearts and minds. For all these reasons, finding the right person to lead the next chapter of Umbraco’s story is clearly vital to its future. And it seems that <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/mats-persson-296a66/">Mats Persson</a> is, indeed, that person.  The timing couldn’t be more apropos. Umbraco has experienced triumphant growth over the last few years. With a stellar reputation, it now counts itself among the top web CMS platforms serving the UK public sector, and among <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/best-software-companies/emea">G2’s Top 50 EMEA Companies</a>. Perhaps more importantly, Umbraco is an open source CMS, competing in a landscape of large proprietary enterprise systems, composable DXPs, and a mele of headless platforms. As it turns out, Umbraco offers solutions that can go toe-to-toe across the market, like its <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/products/umbraco-heartcore/">Heartcore Headless CMS</a> and <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/products/umbraco-cloud/">Umbraco Cloud</a> – all connected to a wellspring of open source to provide support, innovation, and more.As Persson steps into his new role, he faces headwinds in every direction: shrinking IT budgets, shaky economic signals, and shifting buying patterns (to name a few). And of course, there’s the continued challenge of helping buyers see the forest through the composable trees and weed out confusion. Setting the negative acoustics aside, the evolving preference for open source solutions at an enterprise level could be a real game changer for Umbraco. Being open is, after all, its bread and butter. But the real key here is Umbraco’s partners, who have closed more enterprise opportunities with its products – and Persson has his sights set on the channel to amplify growth. <h3 id="a-fond-farewell-to-the-kim-years">A fond farewell to the Kim Years</h3>There’s something about a bow tie that exudes class. And <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/umbraco-cms-acquired-by-software-investor-monterro-interview-with-ceo-kim-sneum-madsen">Kim Sneum-Madsen</a>, famous for sporting this overlooked fashion accouterment, is a class act all around.As Umbraco’s previous head of state, Sneum-Madsen embodied the friendliest attributes that have defined the company’s ethos. Since 2016, he has served as Umbraco’s eponymous “Chief Friend Maker” and provided ambassadorial duties to the community at large. In 2019, he took the reins as CEO, navigating Umbraco through the unprecedented challenges of a pandemic and its subsequent digital acceleration – a tumultuous period across the tech frontier. At that time, Umbraco had just 56 employees. In the years that followed, Sneum-Madsen grew the company substantially, tripling the headcount while focusing on scalable processes and products. This included the development of Umbraco Cloud and regional hosting services situated around the globe. During his tenure, Sneum-Madsen also facilitated several key acquisitions that strengthened Umbraco’s product offerings and developed a robust partner network. The growth spurt was also fueled by a Westward drift to the larger U.S. market, supported by a beachhead in Charlotte, NC. Fear not: Kim will remain on Umbraco’s board of directors, lending his continued knowledge to a company that is imprinted with his DNA. “Umbraco has achieved consistent, strong growth over the past two years,” said Martin Henricson, Chairman of the Board at Umbraco and Managing Director at <a target="_blank" rel="noopener noreferrer" href="https://www.monterro.com/">Monterro</a> (an investment firm that <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/blog/swedish-software-growth-investor-monterro-acquires-a-majority-stake-in-umbraco/">acquired a majority stake</a> in Umbraco in 2021. “Kim believes that now is the right time to hand over the baton.”<h3 id="from-ad-tech-to-cms">From ad tech to CMS</h3>Persson will marshal thirty years of leadership experience into his new job as CEO. With a Master’s degree in computer science and a Bachelor’s in economics, he brings a unique combination of technology and financial considerations that can generate value and create sustainable growth for both early-stage and established companies.  Persson comes to Umbraco from <a target="_blank" rel="noopener noreferrer" href="https://www.cavai.com/products">Cavai</a>, where he was CEO for just over two years. An award-winning global interactive advertising cloud, Cavai works with agencies, publishers, advertisers, and other platforms across ten markets and three continents. It specializes in conversational ad tech like banners, video, and commerce solutions with a clear focus on privacy.Persson’s resume includes impressive stints in senior leadership positions at IBM and PWC, but one of his longest tenures was at <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/company/adform/">Adform</a> – an established leader in online advertising media services. As SVP, he helped shepherd a 50% ARR and the expansion from 5 to 18 offices worldwide from 2011 to 2017, a period of accelerated growth, innovation, and rising compliance and privacy considerations in the ad tech field. <h3 id="building-on-the-open-source-advantage-">Building on the open source advantage </h3>As Umbraco’s new CEO, Persson will undoubtedly blend his extensive experience and leadership with the company’s teams, community, and partners. Based on the company’s recent traction, his roadmap will likely build on Umbraco’s diverse solutions and global expansion – all reinforced by its open-source posture. “This is a really exciting time to be joining the company,” Persson said in the company’s press release. “Umbraco has steadily grown to 150 people, with its international presence reinforced by a well-established partner network and a global community of highly-engaged open-source software contributors. Over the past thirty years of working in this industry I’ve seen that once a company reaches this size, that’s when it really gains momentum in the market.”Persson also pointed to the growing adoption of open-source software within the enterprise and public sector as an opportunity for Umbraco – specifically to build on the growth achieved in the past year and increase its international expansion. “I’ve spent decades working with proprietary software enterprises and start-ups, so I am looking forward to applying my experience within an open source CMS company that allows digital organizations the freedom to build exactly what they need,” he said. “Umbraco is also a truly international company and that’s where I bring particular value, having worked in the UK, US, and Nordics.”Along with its vigorous open source community, Persson sees Umbraco’s digital agency partner network as a force multiplier for its ambitions, and that leveraging its footprint and ability to deliver local support as decisive attributes.“Umbraco already has partners and customers throughout the EU, UK, US, Australia and New Zealand, India, Vietnam, and Nepal and I’m looking forward to helping the company to build on that global presence,” he said. “The open-source CMS platform is also highly flexible and scalable, giving customers the freedom to build digital experiences that meet evolving business needs. When we support our partners and help them to grow their business with solutions that solve customers’ problems, increase transactions, and enable transformation, everyone profits.”<h3 id="why-it-matters">Why it matters</h3>In my recent keynote Q&amp;A with <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/buytaert/">Dries Buytaert</a> (the acclaimed founder of <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/drupal">Drupal</a>) at the Boye &amp; Company <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect Conference</a> in Montreal, we discussed open source at length. One of the biggest questions on the docket: why industry analysts continue to look past these CMS platforms when surveying the market for their various grids and waves (you know of whom I speak). There isn’t one answer to this conundrum. Yes, there's an explicit formula based on revenue and other metrics. But the fact is, enterprise software platforms spend big bucks to engage with analysts, thus reinforcing their visibility and, perhaps, their preference. It’s impossible to eliminate all the biases. We are, after all, only human.But open source has come a long way, and the dominance of OSS (open source software) platforms like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/wordpress">WordPress</a> is simply undeniable. When I last spoke to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/drupal-joomla-typo3-and-wordpress-join-forces-in-new-open-website-alliance">Mathias Bolt Lesniak of the Open Alliance</a>, we discussed the ripple effect of the Swiss government’s EMBAG legislation – a law that requires public sector entities to provide their apps as OSS. EMBAG was not without controversy, and some of the biggest opponents gumming up the works were proprietary platforms. This predilection towards OSS is also manifesting in a broader movement across enterprises as more companies begin to reassess the pros of open source – instead of the entrenched cons around stability, scalability, and, of course, security. The fact is, open source tools are being used across tech stacks: Kubernetes, Docker, MySQL, Linux… the list goes on. You can read more about these considerations <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/the-swiss-dont-miss-on-open-source-how-switzerlands-embag-law-is-evolving-the-oss-landscape">in my recent article</a> about the EMBAG law and its implications.Persson has a unique opportunity on his hands. Umbraco is an established and well-respected brand with a solid European footprint. As it looks West, there are opportunities to snare more of the addressable U.S. market – and building a stronger partner network could be key to its success. But if it can harness the market winds as they shift towards open source, there could be bigger fish on the line. Bringing on a new CEO is also a bold statement to the market, establishing Umbraco's intentions to shake things up. Culling a candidate with a strong background in digital advertising, media, and agency-focused services is a smart move, sending a further signal that Umbraco is focused on enriching its partnerships. In terms of his leadership style, Umbraco’s press release highlighted Persson's proclivity towards trusting and empowering his teams, which should gel nicely with Umbraco’s existing culture.“Umbraco is branded as ‘The Friendly CMS,’” he said. “Those core values of making things easy for users, and taking care of its partners, open-source community, and people, are demonstrated at every level of the organization.”That's what makes Umbraco so friendly: the right people.And of course, the right person to help lead the way.  <hr /> <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-2025"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">CMS Kickoff 2025</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">so secure your tickets today.</a>

The Right Person to Lead: Umbraco Appoints Mats Persson as CEO, Reflecting Growth Ahead

<hr /> If there’s a song lyric that captures the ethos of Switzerland, this one comes to mind from <a target="_blank" href="https://www.youtube.com/watch?v=ozl3L9fhKtE">Fleetwood Mac</a>: “You can go your own way…”This classic was spinning on turntables and jukeboxes in the mid-1970s, but the Swiss have been rockin’ to the beat of their own drum for over 500 years – back when the country first established its venerated stance on neutrality. With a rich history of non-conformist geopolitical leanings, it’s not surprising that Switzerland is embracing open source software (OSS) with greater purpose and intention, while much of the West remains hesitant – particularly in government circles. Just how serious are the Swiss about OSS? Last year, the country passed what it calls the <a target="_blank" href="https://joinup.ec.europa.eu/collection/open-source-observatory-osor/news/new-open-source-law-switzerland">Federal Law on the Use of Electronic Means for the Fulfillment of Government Tasks</a> (EMBAG for short), a law requiring public sector entities to provide their software as open source. This applies to any code or applications they’ve developed (or had developed by a third party) provided it doesn’t compromise any rights or create security issues. While many of the tenets are still being implemented, the Swiss government and its contractors must release their software code under an OSS license, promising an entirely new level of transparency around government practices. A year after the law’s final adoption, EMBAG continues to challenge existing perceptions of OSS across the EU, and might just be the model for the future. That may sound wildly ambitious to some – foolhardy to others – but it also makes perfect sense. Like the Swiss, OSS is steeped in a deep legacy of democratic and social idealism, embodying the spirit of freedom and community.But in a world where trust can be easily exploited, is it a good idea for government agencies to be so open about their software?I recently caught up with <a target="_blank" href="https://www.linkedin.com/in/mathias-bolt-lesniak/">Mathias Bolt Lesniak</a>, an open source evangelist at <a target="_blank" href="https://www.toujou.com/">toujou</a> (a SaaS website building platform based in Norway) and Project Ambassador at the <a target="_blank" href="https://www.linkedin.com/company/typo3-association/">TYPO3 Association</a>. We’ve spoken previously about his involvement with the <a target="_blank" href="https://typo3.org/project/press/press-releases/open-website-alliance/english">Open Web Alliance</a>, a cabal of the world’s leading open source CMSs – <a target="_blank" href="https://cmscritic.com/products/drupal">Drupal</a>, <a target="_blank" href="https://cmscritic.com/products/joomla">Joomla</a>, <a target="_blank" href="https://cmscritic.com/TYPO3">TYPO3</a>, and <a target="_blank" href="https://cmscritic.com/products/wordpress">WordPress</a> – which assembled in the wake of the <a target="_blank" href="https://digital-strategy.ec.europa.eu/en/library/cyber-resilience-act">EU’s Cyber Resilience Act</a>. The Alliance perceived this emerging policy as a threat to free and open source software like <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management systems</a>, assigning responsibility for safety and security considerations regardless of how their CMS software is being utilized or customized. Their efforts culminated in an open letter to the EU about a myriad of issues – including the financial implications – and reinforced the benefits of open source. As an expert in OSS (or “FOSS” when it's free), Mathias had some thoughts on the evolution of Switzerland’s law and what it signals about the future. While other countries in the EU are also investing in the promise of open source, governments abroad are less bullish about the prospects. WordPress, the open source CMS goliath, continues to <a target="_blank" href="https://wordpress.org/about/features/">power over 43% of all websites</a> on the planet. Despite this staggering reach, there’s much work to be done to advance OSS principles in all corners of the globe, particularly in the public sector. But EMBAG just moved the ball further down the field – and if the Swiss don't miss, it could change the game. <h3 id="the-long-road-to-open-source">The long road to open source</h3>The adoption of EMBAG was certainly a legal milestone, and more than a decade in the making. Over that period, the Swiss government was embroiled in lengthy political and legal battles. There were numerous questions about existing agreements and the weight of international law. But in the end, the Swiss government achieved cooperation, applying radical changes to its e-government practices – specifically as it relates to the free reuse of its open source code.Unlike other legislation efforts, EMBAG also breaks new ground by mandating the release of broader government data. While this precludes personal or highly secure information, its Open Government Data (OGD) model goes beyond transparency – easing the friction around reusing data for other applications and encouraging greater innovation and collaboration between government agencies. <h3 id="an-alignment-of-democratic-ideals">An alignment of democratic ideals</h3>I asked Mathias about the promises and pitfalls of EMBAG, and where the potential of success – or failure – might exist. He had some strong observations on the role of governance in the equation, and how that could influence the overall trajectory. “My primary reaction, of course, is that this is great,” he said “I'm really looking forward to seeing the results of it, because this is a project that can go really well, or it can go not so well. I think it depends on the governance aspect of how it's actually implemented. Switzerland, of course, is one of these places that has a really strong democratic tradition – and democracy is what I usually point to when I talk about the positive things open source can bring into countries. It's a kind of ‘learning ground’ for democratic practices. And Switzerland, of course, has had this amazing, direct democracy for hundreds of years.”As Mathias codified, one might say that the Swiss were “culturally prepared” for a shift towards OSS, making it an ideal stage for employing such a groundbreaking piece of legislation. Other countries like France have professed a predilection towards open source, but none have gone this far with their public sector standards.  <hr /> <h4 style="text-align:center" id="“democracy-is-what-i-usually-point-to-when-i-talk-about-the-positive-things-open-source-can-bring-into-countries.”">“Democracy is what I usually point to when I talk about the positive things open source can bring into countries.”</h4> <hr /> The cards might be stacked against any country willing to dive this deep with open source. According to Mathias, there are several things that might help ensure positive outcomes as Switzerland looks to successfully execute this policy.“One of the things I'm looking forward to hopefully seeing is the Swiss building expertise around open source systems, as well as their small to medium supplier market,” he observed. “Open source has this ability, because it gives people the possibility to learn and use it outside of the originally intended use case.” Mathias also sees a runway for expanding the reuse of government software by other entities within Switzerland as well as outside the country. To his point, the Swiss have long cultivated a reputation for superior products and technologies (watches come to mind). As he sees it, there may be a heightened demand for Swiss OSS that far exceeds its current charter – perhaps even a “Swiss standard” for government software. To that end, Mathias sees the adoption of EMBAG as a clear signal that Switzerland recognizes the true potential of open source, widening the aperture well beyond its peers in the EU and abroad. <h3 id="the-struggle-with-security">The struggle with security</h3>Despite the palpable pros, open source has wrestled with the central challenge of trust. And it makes sense: you open your code to the world, and the question of security naturally follows. Accountability is also a major point of friction, as any issues with code or functionality often belong to a community, which can present barriers to solving critical problems.To be fair, all software is vulnerable – and we’re seeing just how vulnerable on a daily basis. Hacks and threats are becoming commonplace, and large open source systems like WordPress provide a much larger surface area for exploits. That said, proprietary software is target-rich and bountiful for likes of ransomware. Just take a quick peek at <a target="_blank" href="https://msrc.microsoft.com/update-guide/acknowledgement">Microsoft’s security update guide</a> and you’ll get a long and troubling list of vulnerabilities that have cropped up over time.No software should ever be deemed completely secure. But relative to proprietary platforms, open source can hold its own – and in some instances, might even be considered a safer bet. One example: because OSS isn’t controlled by a single vendor, anyone can monitor, locate, and remediate vulnerabilities. This can be a force multiplier for security and governance.At the end of the day, does this build enough trust for public sector agencies to open their code? Do the rewards outweigh the risks?“I think it definitely builds trust,” Mathias said. “Any country that adopts open source so fully is really a sign that its government understands all of the good stuff that you can do with it.”<h3 id="why-is-the-u.s.-less-bullish-on-open-source?">Why is the U.S. less bullish on open source?</h3>The European market teetered on the brink of recession throughout 2023. There were certainly a few bright spots, but by in large, the entire continent struggled as the U.S. boomed, losing pace in the race for AI and suffering setbacks in areas like electric vehicles. According to a <a target="_blank" href="https://www.wsj.com/economy/europe-regulates-its-way-to-last-place-2a03c21d">Wall Street Journal article</a> published in January, there is one field where the EU still leads the world – and that’s regulation. This has been a benefit in areas like controlling carbon emissions and advancing data privacy. But its penchant for draconian rulemaking has also stymied its economic agility when competing with China and the U.S.Of course, it’s not all about competition. There is this thing called humanity, and countries like Switzerland seem interested in policies that protect citizens and serve the public interest while promoting digital sovereignty and stoking innovation. Many would claim that doing good and driving economic growth aren’t mutually exclusive, but some EU companies are proving the opposite. <a target="_blank" href="https://cmscritic.com/umbraco-publishes-annual-impact-report-reinforcing-commitments-to-sustainability-and-community">A great example in the CMS world is Umbraco</a>, which is investing deeply in sustainability and DEI strategies while activating growth (it also happens to be an open source platform).We’ve already established that open source can overcome questions about its security and stability – and based on <a target="_blank" href="https://hbswk.hbs.edu/item/open-source-software-the-nine-trillion-resource-companies-take-for-granted">research from Frank Nagle</a> at the Harvard Business School, 96% of commercial programs include some form of OSS in their mix – making it absolutely critical to the global economy. Now, the Swiss are advocating open source for government at the highest level.So why has it been slow to catch on in the U.S. public sector?Well, for starters, there’s certainly support for it. Just a few years ago, the <a target="_blank" href="https://thenewstack.io/how-the-u-s-air-force-deployed-kubernetes-and-istio-on-an-f-16-in-45-days">U.S. Air Force began deploying applications</a> on F-16s utilizing a hybrid cloud strategy via Kubernetes – an open source system for pushing, scaling, and managing containerized apps. The U.S. federal government also requires agencies to release a percentage of its custom code as OSS. That said, there are no mandates like the one Switzerland has introduced – and very little incentive for public sector agencies to invest heavily in open source. I asked Mathias about this marked difference between the U.S. and Europe, and what the underlying factors might be.“I think there's a difference in tradition,” he said. “The U.S. and Europe have different ways of funding for open source projects, to be very black and white. Europe has much more of a government-centric funding model, where the public sector supports projects. The <a target="_blank" href="https://www.sovereigntechfund.de/">German Sovereign Tech Fund</a>, for example, is a government construct for capitalizing open source projects. And in the U.S., it seems that it's much more reliant on private capital. I think both of those can work as funding solutions, but governments are going to be motivated by public service to a much larger degree than private funding.”That said, the EU's well might be running dry on public funding for OSS. In July, the European Commission <a target="_blank" href="https://fossforce.com/2024/07/is-the-european-commission-dropping-support-for-important-open-source-funding/">neglected to include</a> any Next Generation Internet (NGI) programs in its budget for 2025. NGI has been fiercely committed to building a trustworthy internet by funding over a thousand open source projects through its NGI Zero Commons Fund. If this disappears, many OSS projects may come to a halt.<h3 id="opening-up-the-open-source-promise-">Opening up the open source promise </h3>While EMBAG is providing a template for other EU nations – and the world – it’s still early days. There are aspects of the policy that still need shaking out. But as Mathias observed, the news is sparking great interest around open source and its potential for continued growth.There are clear benefits for the Swiss as they embark on this journey. Aside from the foundation of greater openness and transparency, OSS eliminates inhibitors like vendor lock-in and other compromises that come with selecting proprietary software. More importantly, it drives efficiency by enabling the reuse of code and improving productivity through collaboration. As Mathias sees it, open source can provide governments with greater choice and control –  the essential ingredients for accelerating time to mission and supporting the needs of citizens and communities. Being able to share and reuse OSS code can help activate the potential. “Selecting open source doesn't have to mean you select a single model or one open source piece of software to rule them all,” he explained. “You can also create and fund a collaboration between different projects so that they can reuse the same kind of code. And I think that's an opportunity that is much more relevant when the government is participating. We share information openly, and that’s something that can benefit existing platforms and the development of new platforms for things like government ID.”Mathias is also predicting unexpected ways that open source might deliver greater impact and value.“Governments have an opportunity to support some of areas that are often forgotten, or that receive little focus from open source developers, and one of those is UX,” he said. “For example, many open source systems have been built by developers who build them in a ‘developer way.’ The first thing they think about is functionality and not UX, and governments have the possibility to fund that missing layer of making open source so usable that everyone will adopt it. If that happens, we might see open source platforms that are being compared beyond their feature sets.”We’ve had numerous discussions in the <a target="_blank" href="https://www.boye-co.com/">Boye &amp; Company CMS Experts Group</a> about Gartner’s persistent “overlooking” of open source platforms on its MQ reports. We know revenue is an obstacle (among other requirements), but there’s also a latent undercurrent of negative perception around OSS when it comes to enterprise software decisions.As the Swiss swing for the fences and once again “go their own way,” perhaps more OSS solutions will attain a new level of respect in the minds of market watchers. Of course, that shift will require a deeper understanding of the true nature of open source:It’s less about code – and more about culture.  <hr /><h3 id="upcoming-conferences">Upcoming conferences</h3> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-connect-2024-logo.png" alt="CMS Connect 24 logo" /><h4 id="cms-connect-24---sold-out"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect24">CMS Connect 24</a> - SOLD OUT</h4>August 6-7, 2024 – Montreal, CanadaWe are delighted to present our first annual summer edition of our prestigious international conference dedicated to the global content management community. Join us this August in Montreal, Canada, for a vendor-neutral conference focused on CMS. Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">CMS Kickoff 25</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, so secure your tickets today.

The Swiss Don’t Miss on Open Source: How Switzerland's EMBAG Law is Evolving the OSS Landscape

Umbraco 14 Blossoms with a Fresh Architecture, Delivering Enhanced Customization and Extensibility 

<hr /> <a target="_blank" href="https://cmscritic.com/critics/jonstewart">Jon Stewart</a> is president and co-founder of <a target="_blank" href="https://cmscritic.com/products/zensource">ZenSource</a>, and CMS Critic contributor.  Both <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">Content Management Systems</a> (CMS) and Digital Experience Platforms (DXP) play pivotal roles in the education industry. They share many of the same features, however they serve different purposes in managing and delivering digital content. The complexity arises from the overlap of functionalities, compounded by the fact that many CMS vendors have evolved into DXPs, and DXP-first platforms now include a CMS. This makes it increasingly confusing for marketers and IT professionals to decode which to use and the benefits of each. Despite this, both CMS and DXP have an important and powerful place in MarTech and higher education. But there's no need to invest in costly and complex DXP-first platforms to achieve scale. By utilizing open-source <a target="_blank" href="https://cmscritic.com/products/drupal">Drupal</a> with a composable approach to MarTech architecture, these two systems can be combined to deliver a comprehensive omnichannel marketing platform. This article aims to clarify the key differences and advantages of both tools, offering tips on building a fully open DXP.  <h3 id="the-difference-between-a-cms-and-a-dxp---">The difference between a CMS and a DXP   </h3>In short, while a CMS is primarily focused on content creation and management, a DXP extends its functionality to provide a holistic digital experience by incorporating various tools and capabilities to engage users across multiple touch points.  <h4 id="content-management-system-(cms)">Content Management System (CMS)</h4><ul><li>Focus: Primarily focuses on content creation, management, and publication. </li><li>Purpose: Designed for organizing and handling digital content such as text, images, videos, and documents. </li><li>Features: Provides tools for content creation, editing, version control, and workflow management. Typically used for websites and blogs. </li><li>User Experience: Centers around content editors and publishers who create and update content. </li></ul><h4 id="digital-experience-platform-(dxp)">Digital Experience Platform (DXP)</h4><ul><li>Focus: Encompasses a broader scope, going beyond content management to deliver a comprehensive digital experience. </li><li>Purpose: Aims to create seamless, personalized, and engaging digital experiences across various channels. </li><li>Features: Combines CMS capabilities with additional tools like customer data management, analytics, personalization, e-commerce, and more. </li><li>User Experience: Targets a wider audience, including marketers, developers, and IT professionals, to enhance overall digital experiences.    </li></ul>There doesn’t have to be a choice between a CMS and a DXP platform. Depending on the specific needs and goals of your organization and with proper planning and architectural design of your platform, a Drupal CMS can act as the base. Over time, additional features can be incorporated to create a full suite of DXP components. Shifting away from a monolithic approach to a single code base and process, IT professionals can opt for a decoupled system. This approach facilitates the gradual integration of features, ensuring smoother scalability, upgrades, and time-to-market advantages.            <h3 id="strategy-#1:-start-with-drupal-at-the-core">Strategy #1: Start with Drupal at the core</h3>Starting with Drupal at the core of the platform of your DXP offers significant benefits. Drupal is a powerful and flexible open-source CMS, particularly when used in higher education. It has gained exponential popularity for its versatility and extensibility. Drupal provides a highly flexible framework that allows developers to customize and tailor the platform to meet specific project requirements. Its modular architecture enables the creation of custom features and functionalities, making it suitable for a wide range of web applications that can be integrated over time such as behavioral analytics with personalization and marketing automation. It offers a user-friendly interface for content creators, allowing them to easily publish, edit, and organize content and the content modeling and structuring features make it efficient for managing diverse types of content.           Drupal is well-suited for projects of varying scale which is why it can be so powerful for scale across a multi-channel DXP content delivery model. Whether you are building a small website or a complex enterprise-level application, Drupal's scalability ensures that the platform can grow with your project's needs and publish content from one database to all your channels. It also offers strong support for APIs, facilitating integration with third-party services and applications which is crucial for creating interconnected systems that a DXP will rely on.The Drupal ecosystem includes a vast library of modules and extensions that extend the platform's functionality. This rich repository allows developers to leverage pre-built solutions, saving time and effort in development. Lastly, Drupal is committed to continuous innovation, regularly releasing updates and new features. This ensures that projects built on Drupal can take advantage of the latest technologies and trends in web development. Therefore, as the Drupal community actively expands its product roadmap, there are increasingly more modular components that help with creating core DXP features.           <h3 id="strategy-#2:-optimize-drupal-for-decentralized-authoring">Strategy #2: Optimize Drupal for decentralized authoring</h3>Optimizing Drupal for decentralized authoring while maintaining centralized brand consistency involves strategic planning, configuration, and the implementation of specific features. This will act as the authoring foundation for your enterprise-scale higher ed DXP, accommodating users with varying levels of access and roles as the platform extends. The key is to allow for users to grow within the system, striking the right balance between control, scalability of content and marketing activities, and the preservation of brand consistency. Starting this process involves establishing a well-defined content structure and modeling strategy, including a clear definition of content types, fields, and relationships to ensure consistency across various content creators and website sections. The design should be separated from the data structure, so that authors do not have to worry about breaking UI whether they’re creating content or setting up rules for marketing automation.        Leverage Drupal's role-based permissions capabilities to assign specific roles and permissions to different content authors. Ensure that decentralized authors have appropriate access levels based on their responsibilities while maintaining control over critical brand elements. Implement a content moderation workflow to control the content lifecycle. Define stages such as draft, review, and publish to enable centralized oversight and approval before content goes live. This ensures brand consistency and quality control.     Store brand assets (logos, images, style guides) in a centralized location within Drupal. Provide decentralized authors with easy access to these assets through a media library or asset repository to maintain brand consistency in visual elements. Develop custom content templates to guide content authors in creating consistent content. Templates can enforce standardized layouts, styles, and branding elements, ensuring a cohesive user experience across the site. Maintain consistency in categorization and tagging by using shared taxonomies and vocabularies. Centralize the management of categories to avoid content fragmentation and ensure that similar content is categorized uniformly. Using permissions, you can define which assets can be shared among users within the central Drupal instance. Lastly, provide training and ongoing support for content authors to ensure they understand and adhere to brand guidelines. Foster a collaborative environment where decentralized authors feel empowered to contribute while respecting brand consistency.                <h3 id="strategy-#3:-extend-drupal-over-apis-using-microservices-">Strategy #3: Extend Drupal over APIs using microservices </h3>Extending Drupal over APIs can transform the CMS into an open Digital Experience Platform (DXP) tailored for higher ed, providing flexibility, and delivering a seamless and personalized user experience across various channels. A major advantage of a microservices approach is the ability to scale individual services independently. By extending Drupal with microservices, you can ensure that specific components, such as authentication or search functionality, can scale horizontally based on demand, optimizing performance and resource utilization. This allows Drupal to offer personalized content recommendations, dynamic layouts, and targeted experiences based on individual user preferences and interactions. First, break down Drupal's monolithic structure into smaller, independently deployable services. Each microservice should represent a specific business capability, such as content management, user authentication, or personalization. This decomposition allows for agility and scalability, as each microservice can evolve independently. With APIs at the core, seamlessly integrate third-party services and applications into the DXP, enabling Drupal to act as a central hub orchestrating interactions and ensuring a cohesive user experience.Adopt an API-first design approach to expose microservice functionalities through well-defined APIs. Drupal, serving as the central content management microservice, provides APIs for content creation, retrieval, and modification, promoting smooth communication and data exchange with other microservices. Integrate user authentication services, recommendation engines, or analytics platforms as separate microservices, fostering a modular and extensible higher ed DXP.Implement DevOps practices for continuous integration and deployment (CI/CD), enabling independent development and faster release cycles, while also reducing the risk of system-wide failures during updates. Monitor and analyze the microservices architecture using centralized tools to gain insights into performance, reliability, and user interactions for quick issue identification and continuous improvement.Engage with the Drupal and broader higher education community, collaborating for knowledge sharing and adopting best practices. This approach ensures that the higher ed DXP remains open, extensible, and aligned with industry standards. Extending Drupal over APIs using a microservices approach enables the creation of a flexible, scalable, and personalized higher ed DXP, preserving Drupal's renowned content management capabilities.<h3 id="strategy-#4:-build-with-security-as-your-foundation">Strategy #4: Build with security as your foundation</h3>Securing your higher ed DXP is crucial in the evolving digital landscape, where cyber threats persist and grow more sophisticated. As your DXP scales, it becomes an attractive target for cyber attackers. Adopting a security-first approach ensures resilience, safeguards sensitive data, and mitigates risks.Drupal prioritizes security with a robust security model and dedicated team, following best practices and regular updates. Enhance DXP security with thorough threat modeling, incorporating secure design principles, and adopting a defense-in-depth strategy. Identify possible threats, vulnerabilities, and attack vectors specific to your solution. Understanding the potential risks allows you to proactively design security measures. Incorporate secure design principles from the outset. Embrace the principle of least privilege, implement proper data encryption, and follow the principle of defense in depth. Design your solution with security controls at multiple layers, making it more challenging for attackers to exploit vulnerabilities. Train developers in secure coding practices, conduct regular code reviews, and adhere to data protection regulations, industry standards, and legal requirements. Make sure your team stays informed about changes in compliance standards and update your security measures accordingly. Implement robust authentication and authorization mechanisms. Use strong and adaptive authentication methods, such as multi-factor authentication (MFA), to verify user identities. Define and enforce granular access controls to ensure that users and systems have the minimum necessary privileges. Perform regular security audits and penetration testing to assess the effectiveness of your security controls. Identify vulnerabilities and weaknesses through simulated attacks, allowing you to remediate issues before they can be exploited in real-world scenarios.  Develop and regularly test disaster recovery and business continuity plans. In the event of a security incident or a system failure, having a well-defined plan ensures a swift response, minimizing downtime and data loss.            Encrypt sensitive data both in transit and at rest. Use industry-standard encryption algorithms to protect data from unauthorized access. Implement secure key management practices to safeguard encryption keys. Implement robust security monitoring tools to detect and respond to security incidents in real time. Set up alerts for suspicious activities and establish an incident response plan to quickly contain and mitigate security breaches. Since Drupal requires regular module updates for security patches, deploy a dedicated team to keep up with this process. Keep all software components, frameworks, and libraries up to date.For developers, marketers, and authors of your DXP, educate them on security best practices and raise awareness about social engineering tactics. Human error is a common cause of security breaches, and a well-informed workforce is a crucial line of defense.Engage with the broader security community, participate in information-sharing forums, and stay informed about emerging threats and vulnerabilities. Collaborating with the community enhances your organization's ability to stay ahead of evolving security challenges. By integrating security into the core of your solution, you create a robust and resilient fortress against potential threats. This proactive approach not only safeguards your higher ed organization but also establishes a foundation of trust in your solution's security posture.      <hr /><h3 id="upcoming-conferences">Upcoming conferences</h3> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-connect-2024-logo.png" alt="CMS Connect 24 logo" /><h4 id="cms-connect-24"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect24">CMS Connect 24</a></h4>August 6-7, 2024 – Montreal, CanadaWe are delighted to present our first annual summer edition of our prestigious international conference dedicated to the global content management community. Join us this August in Montreal, Canada, for a vendor-neutral conference focused on CMS. Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">CMS Kickoff 25</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, so secure your tickets today.

Empowering Higher Ed: 4 Strategies to Transform your Drupal CMS into an Open Source DXP at Scale 

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