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<hr /> When I spoke to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/coremedia">CoreMedia</a> CEO <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/soerenstamer/">Sören Stamer</a> back in December, we were waxing philosophically about the year ahead. He went deep into topics like data and digital sovereignty, a persistent theme at our recent <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">Boye &amp; Company CMS Kickoff</a> conference in St. Petersburg, Florida. Along with the anticipated (and explosive) growth of AI – where Sören sees big potential for agentic commerce and AI-powered interfaces – he also talked about the next wave of personalization and its impact on experiences.“Personalization isn’t new,” he told me. “What’s new is its velocity. Hyper-personalization means connecting intent, data, and content in real time, and anticipating needs before they’re expressed.” Personalization has certainly been one of the more elusive features for digital experience tools. Or, at least, doing it right – both sustainably and at scale. As Sören said, we’ve been talking about platform-centric and third-party personalization tools for the last two decades, but AI and new experience models are finally raising the bar. To realize the promise, CoreMedia has been busy innovating – and today, it launched a major evolution of its CMS that embeds personalization and real-time experimentation directly into the content workflow. This comes at a time when enterprises are swimming in oceans of customer data but struggling to transform it into relevant experiences for consumers. Simultaneously, users are opting for personalized experiences that are clear, transparent, and capable of solving real problems. It’s at this intersection that CoreMedia powers the potential of personalization by reducing or even eliminating the friction between insight and action.With its new native features, CoreMedia will give teams the ability to create, test, and optimize personalized content variants inside its industry-leading CMS. Armed with this added flexibility and insight, brands can now respond to customer intent in the moments that matter most – and turn relevance into measurable growth.“Enterprises don’t have a data problem – they have an action problem,” Sören explained. “Customer intent shows up in real time and needs to be acted upon instantly. When marketing teams are forced to work with disconnected tools and manual processes, they often miss the chance. By making personalization and experimentation native to the CMS, CoreMedia enables teams to respond in the moment intent appears. That’s where experiences are won or lost, and where relevance turns into revenue.”CoreMedia has been actively innovating at the edge of AI for quite some time. Case in point: its <a target="_blank" rel="noopener noreferrer" href="https://www.coremedia.com/coremedia-kio">CoreMedia KIO</a> assistant brings expansive tooling for content and journey experience orchestration. As part of its integrated ecosystem, it adds a bleeding-edge dimension of functionality to help craft CX in new ways – including a conversational interface that transforms user engagement.Along with its strides to make progressive, GEO-ready capabilities part of its elemental playbook, CoreMedia continues to offer foundational CMS features that rank strongly with global retailers that are hyper-focused on delivering world-class experiences. This includes the likes of The North Face, Vans, and Timberland from VF Corporation – as well as B2B stalwarts like Emerson and Sonepar.As Sören told me, one of the big bets CoreMedia is making is that the customer experience of the future will be unified. Clearly, personalization and experimentation will be vital to delivering on that holistic vision.Here’s a bit more detail on how CoreMedia’s evolutionary new capabilities work. <h3 id="bringing-native-personalization-to-the-content-workflow">Bringing native personalization to the content workflow</h3>Often, personalization has been a mixed domain of technologies, cobbled together to deliver a complete solution. But with CoreMedia’s native approach, personalization is no longer a downstream task handled in external tools. Now, content teams can create, manage, and optimize personalized variants directly inside CoreMedia’s CMS, harnessing the same familiar workspace they utilize for content production. CoreMedia already offers an elegant UX, and users will find the addition of audience insights, targeting rules, and variant controls all within arm’s reach. This promises to help teams move seamlessly – and in real time – from creation to activation. <figure class="image image-style-align-center image_resized" style="width:68.62%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1769540029544.png" alt="Image" /></figure> Personalized content variants are created, tested, and optimized in real time directly within the CMS. Source: CoreMedia One of the biggest benefits is the speed and efficacy. Using the CMS, teams can produce tailored versions of any text block, banner, promotion, or other content asset. In seconds, they can deliver focused messages to the right audience at the right moment – all without duplicating content or managing different versions.There’s also a composable and extensible framework supporting the engine. Segments can be created directly in CoreMedia or synced from CRM, CDP, and other systems, ensuring teams work with the most complete customer profiles. CoreMedia’s targeting also supports real-time signals, including lifecycle stage, browsing behavior, or location. Personalization and performance data can be exported to stay consistent across business intelligence tools, data platforms, and the wider enterprise tech stack of tools and services. <figure class="image image-style-align-center image_resized" style="width:83.14%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1769540029597.png" alt="Image" /></figure>Segmentation and personalization are integrated directly into the content workflow. Source: CoreMedia For users and teams, having everything in one intuitive platform can ease the personalization challenges while accelerating time to market. Your content variants and targeting rules are all managed in a single, uniform workplace. This eliminates the potential for fragmentation across tools and simplifies the creation, launch, and optimization of personalized experiences at a global scale.<h3 id="a/b-testing-and-real-time-experimentation-–-right-where-content-decisioning-lives">A/B testing and real-time experimentation – right where content decisioning lives</h3>Without question, A/B testing has become a critical asset for marketers. There's a bevy of third-party tools for facilitating test paradigms, but having a solution close to your content workflows is a key advantage. That’s why CoreMedia has embedded A/B testing directly into its CMS, allowing teams to validate ideas and optimize experiences as part of their standard cadence of content production. Instead of exporting content to external testing utilities and waiting for reports, editors can compare variants, monitor performance, and act on results in real time – without ever having to leave the CMS. <figure class="image image-style-align-center image_resized" style="width:82.21%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1769540029604.png" alt="Image" /></figure>Test ideas, measure impact, and decide faster with CoreMedia’s A/B testing. Source: CoreMedia One of the clear advantages of CoreMedia’s A/B testing is having side-by-side comparisons of variant performance. With quick go-to insights, you can determine which content resonates with customers and make quick, evidence-backed decisions.Live experiment data also shows you how users interact with each variant, enabling fast adjustments when a challenger outperforms the original. There’s also continuous optimization in context, so editors can refine content directly inside the CMS. This leads to a smoother production flow and consistent momentum in experience optimization.<h3 id="semantic-search-delivers-control-and-scalability-to-content-operations-">Semantic Search delivers control and scalability to content operations </h3>We’ve already mentioned CoreMedia’s investment in AI edge innovation, and search has been a key area of focus. And rightly so: as AI accelerates content creation and personalization, enterprises are grappling with the relevance, reuse, and governance associated with rapidly expanding content libraries. Personalization is promising. But without precision, control, and clarity, it can quickly devolve into a slow and inconsistent morass. That’s where CoreMedia’s Semantic Search comes in. Leveraging a natural language interface, it helps teams find, assess, and reuse content efficiently – even as volume and complexity increase.<figure class="image image-style-align-center image_resized" style="width:80.56%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1769540029638.png" alt="Image" /></figure>Natural-language search enables teams to quickly find, assess, and reuse content directly in the CMS. Source: CoreMedia For users, this is a godsend. Imagine conducting searches using everyday phrases like “winter campaign images” – all without relying on just exact keywords. This makes discovery faster, more intuitive, and more contextual than traditional search.CoreMedia’s Semantic Search also brings a layer of calm to handle your content chaos. When prompted, it automatically surfaces similar or redundant assets, reducing clutter and reinforcing brand consistency. There’s also fierce governance surrounding discoverability, enabling teams to reuse assets, avoid duplication, and maintain structured libraries as content volumes expand.<h3 id="the-verdict">The verdict</h3>The CMS and DXP landscape is both wide and deep, but there’s a growing convergence around features – particularly those imbued with AI or agentic systems. This, in turn, is creating confusion, particularly when it comes to assessing AI features within the broader corpus of capabilities. The fact that CoreMedia is enriching its CMS with onboard personalization, experimentation, and search is building on its strong heritage of foundational features, and it's addressing the real challenges teams face with the exponential growth of content assets.While composable stacks offer an array of third-party tools for things like A/B testing, brands need to move faster than ever – and having a performant, purposefully integrated solution provides a clear advantage for enterprises that are looking to accelerate. This is another check in CoreMedia’s column as a single, accountable, and trusted source that addresses critical requirements like governance and compliance. You’re not just buying enterprise software – you’re buying trust. In my opinion, a modern CMS should offer native testing and experimentation features to leverage content provenance and link marketers closer to actionable insights. To facilitate real-time journey orchestration, speed and efficacy are paramount. As such, CoreMedia is listening to the needs of marketers by providing built-in personalization and semantic search as onboard feature sets that accelerate time to vision. At the same time, offering a composable, hybrid headless posture allows a brand to onboard adjacent integrations that expand the core feature set.My recommendation: CoreMedia already has a strong commerce focus, but this added tooling should present a welcome win for users across a myriad of industries and use cases. If you’re considering a move, CoreMedia’s CMS is a solid platform, but pay close attention to how your various data sources will be handled relative to fueling your personalization. Also, as an integrated DXP, I would consider the scope of your roadmap to see if there’s additional alignment within the ecosystem.If you’re interested in seeing more, the company is offering a <a target="_blank" rel="noopener noreferrer" href="https://u7061146.ct.sendgrid.net/ls/click?upn=u001.gqh-2BaxUzlo7XKIuSly0rC39ko2jEDIdJwxcolsDUNbznLFOa0iFUDItIE1EpE2CXIq1KKbIBA7b5SjV14h7GXA-3D-3DOgKO_LYRc62DeCgOg3NLqF-2FA1Nkc-2BB6iSCezTSr7cATVeIt7vbFxqkjj807TkbpGOsHdtP-2FHWYQ8hHG-2Bh0tJIgFVOZO69Re4Ks6syHse342AC9Gvw37kkXSVzTxWGuOeP3fGPq9EXOufW3jPOsSyNAntDgg5r76UG3z9WQ-2B4SeSP2Y8kH6B5Y36WENHz3zspHNwEaDRWiwk-2BO-2BTG1zhj7Gg2FzC7esWi6WuPWJcHfaxfp9-2BXuGLX-2FJVXfSBulQ-2B6jzs4qYy5l-2FNB-2FEN3ANt3TS1abOfO5-2F1nSYji-2B1uzrhzImhavcXNVxQhJVtjg05uNJ58INknrgYXWvk6RmDjmgdYsnJQ-3D-3D">“What’s New” Webinar</a> on January 28th. You can also request a free <a target="_blank" rel="noopener noreferrer" href="https://u7061146.ct.sendgrid.net/ls/click?upn=u001.gqh-2BaxUzlo7XKIuSly0rC39ko2jEDIdJwxcolsDUNbyskU8mw7dKQbCEOpEH5cJkd2DOv6VNuJe-2F1PSX1rYFlg-3D-3Dk5q-_LYRc62DeCgOg3NLqF-2FA1Nkc-2BB6iSCezTSr7cATVeIt7vbFxqkjj807TkbpGOsHdtP-2FHWYQ8hHG-2Bh0tJIgFVOZO69Re4Ks6syHse342AC9Gvw37kkXSVzTxWGuOeP3fGPq9EXOufW3jPOsSyNAntDgg5r76UG3z9WQ-2B4SeSP2Y8kH6B5Y36WENHz3zspHNwEaDRWiwk-2BO-2BTG1zhj7Gg2FzGmk97Kfhpo6s0O7iiDxES-2FnT64AeDLfLwh2LujHv8-2FF7mqpKpNdkb7luHlyXyxnQI9y3U9u34vRTWlFMl-2F7EAHhN6m1ZXhr3rxHa4ZBUPix0RS8yDqvq3Wu-2FvzC-2BTOzvA-3D-3D">demo</a>. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. And connect with fellow Joomla enthusiasts, developers, and professionals from across the world.<a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/"> Book your seats today.</a> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Core Value: CoreMedia Adds Native Personalization and Experimentation to its CMS

matt-garrepy

In the race to AI visibility, are AEO and GEO really delivering? 97% of digital leaders say yes 

<hr /> Traditional internet search, by many accounts, is circling the drain.Blame AI, they say.I can’t argue that SEO is getting pummeled. But not all metrics (depending on your vector) are bellicose. In fact, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/google-cloud-platform">Google’s </a>own figures – which are surely unbiased – indicate that search as we knew it is adapting and evolving, and the net impact of its own <a target="_blank" rel="noopener noreferrer" href="https://search.google/ways-to-search/ai-overviews/">AI Overviews</a> has resulted in a higher volume of queries.The tech giant also <a target="_blank" rel="noopener noreferrer" href="https://www.searchenginejournal.com/google-search-revenue-grows-14-in-q2-2024/522922/">reported a 14% increase</a> in its year-over-year revenue from search. For investors, that might soften some of the blow from its recent <a target="_blank" rel="noopener noreferrer" href="https://www.justice.gov/opa/pr/department-justice-prevails-landmark-antitrust-case-against-google">antitrust fallout </a>– a kerfuffle that should have us all questioning Google’s transparency and trustworthiness (stay tuned for an upcoming podcast on that subject).I wouldn't count Google out, but let’s face facts: <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/ai/generative-ai/">Generative AI engines</a> are stealing the search thunder, and they continue to eat a precipitous share of the Big G’s lunch. <a target="_blank" rel="noopener noreferrer" href="https://www.gartner.com/en/newsroom/press-releases/2024-02-19-gartner-predicts-search-engine-volume-will-drop-25-percent-by-2026-due-to-ai-chatbots-and-other-virtual-agents">According to Gartner,</a> traditional search engine volume will drop 25% by next year, which is faster than previous prognostications.By the numbers, Google Search is still <a target="_blank" rel="noopener noreferrer" href="https://searchengineland.com/google-search-bigger-chatgpt-search-453142">373 times bigger</a> than ChatGPT. But that margin is getting smaller and smaller. For marketers, this is creating a blind spot in the SERP soup, and SEO technologies are hustling to provide the needed visibility to address these gaps.I first wrote about products like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/as-ai-generated-search-grows-otterly-is-utterly-awesome-for-marketers-heres-why">Otterly.ai</a> at the beginning of this year, which offered a new breed of tool for the emerging field of <a target="_blank" rel="noopener noreferrer" href="https://searchengineland.com/what-is-generative-engine-optimization-geo-444418">Generative and Answer Engine Optimization</a> (GEO and AEO, respectively, because we need more acronyms). Most recently, I spoke to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/conductor-ai-revs-up-brand-discoverability-in-generative-ai-answer-engines">Conductor</a> about its platform's evolution for brand discoverability across AI answer engines.The tools are getting better at this AI visibility stuff because they have to. As a larger share of search activity shifts to bots, marketers are adapting to the impact of zero-click searches. The big challenge now is ensuring your brand is discoverable and not invisible. So how do you enable your website – and its content – to be found by answer engines? <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/optimizely">Optimizely</a> might just have the solution, and one that’s baked into its core <a target="_blank" rel="noopener noreferrer" href="https://www.optimizely.com/products/content-management/">CMS</a>. The market-leading DXP just introduced some innovative features designed to help increase discovery in the AI era, positioning its powerhouse content management system as a “GEO-Ready” CMS. With these enhancements, users can effectively transform their websites from content warehouses into visibility engines built for AI discovery – and do it all in one place.Optimizely has been rolling out new AI capabilities across its product ecosystem for some time, and with pretty solid results. I just connected with <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/optimizely-opal-gets-supercharged-for-agentic-ai-powering-infinite-use-cases-for-marketers">CEO Alex Atzberger</a> for a first-hand demo of Optimizely’s new <a target="_blank" rel="noopener noreferrer" href="https://www.optimizely.com/ai/">Opal AI</a> features, where he showed me how the product is empowering his internal teams and his own day-to-day work.“We’re transforming how marketing works,” he said during our chat. “That's the big part. That's what really matters." And now, they're expanding on that mission by addressing a compelling need for AEO and GEO features at the CMS level. <h3 id="from-invisibility-to-ai-visibility">From invisibility to AI visibility</h3>With all the motion towards generative engine search, websites owners must adapt their traditional SEO practices and embrace new strategies that serve AI bots and engines. This means structuring content so it can be surfaced, summarized, and selected by AI agents. “Your website isn’t broken – it’s just invisible,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/shafqat/">Shafqat Islam,</a> President of Optimizely. “The entire business model of the web is being upended, and how marketers generate demand or sell products is being transformed. Marketers need to make sure their websites serve two audiences: humans who demand speed and clarity, and machines that extract and summarize the content."According to Optimizely, a website’s content must be trustworthy, machine-readable, and strategically structured to compete in this new model of answer engine mechanics. Optimizely’s CMS – combined with Opal – makes the journey from invisibility to AI visibility easier by providing the onboard tooling to make your content discoverable.“If your CMS isn’t structured for AI discoverability, your content won’t be found,” Islam continued. “With the combination of our new CMS features and power of Optimizely Opal, we help brands move faster, create content smarter, and scale for a world where machines, not just people, are consuming your content.” <h3 id="being-“geo-ready”-from-optimization-to-analytics">Being “GEO-Ready” from optimization to analytics</h3>So how do these new GEO-centric features work? In a nutshell, the suite of functionality allows Optimizely’s CMS to become a sort of “visibility engine,” providing enhanced capabilities across three core areas: page optimization, site-wide optimization, and GEO analytics. Some of these structural concepts will feel very familiar to SEO experts, with a few critical differences that tap into AI agent mechanics. Here’s a breakdown of each component area: <h4 id="page-optimization-">Page Optimization </h4>As previously mentioned, showing up in AI summaries requires content to be well-structured, trustworthy, and machine-readable. To get there, Optimizely delivers enhanced page optimization with Q&amp;A field generation, which auto-generates question and answer pairs based on page content.It also provides GEO-specific metadata that populates titles, descriptions, and EEAT (Experience, Expertise, Authoritativeness, and Trustworthiness) elements for generative engines, as well as markdown summary generation, which injects page-level summaries for improved AI scanning and indexing.  <h4 id="site-optimization">Site Optimization</h4>At the global level, AI agents don’t browse. They scan. And having a top-down site structure ensures your content gets indexed, summarized, and surfaced. Optimizely simplifies this site-wide optimization with llms.txt auto-generation, which automatically signals which pages should be indexed by LLMs and bots.Optimizely also leverages GEO topic templates to generate topic-specific pages designed to rank in AI-generated summaries and bulk metadata population to add GEO metadata in bulk, including to existing content. <h4 id="geo-analytics">GEO Analytics</h4>Site performance tracking is a whole new ball game in the age of AI. Much of it has been obscured for brands and marketers, and that “black box” has been difficult to break through. When agents read content, they often do it without triggering a click, but Optimizely is bringing visibility to this hidden layer with a GEO health index that scores pages against AEO and GEO best practices.There’s also a crawl-to-refer ratio that helps measure how often AI bots crawl a brand’s site versus refer to your site, and a crawl rate by model score that indicates which LLMs are hitting a brand’s site most frequently. Taken together, marketers now have better intelligence around their site performance relative to bot activity.<h3 id="the-verdict">The verdict</h3>Optimizely’s new “GEO-Ready” features attempt to backfill the gaping hole left by AI search. By adding these features natively to its CMS, they're overcoming one of the historically persistent challenges with SEO management: a lack of prioritization. It's true. Content operations and marketing teams have long struggled with institutionalizing strong SEO practices (hence why we still have cottage agency SEO services). Leveraging automated tools within content management systems has helped improve outcomes, but Optimizely is proactively addressing this for AEO and GEO – and that’s a potentially huge benefit. In this rapidly evolving era of AI and zero-click searches, marketers need to be more intentional about their content strategies. That includes the foundational approach to AI structure. Having a CMS that helps you establish a stronger position – and to be “GEO-Ready” – could help simplify and accelerate success. This is definitely a feature set worthy of a demo. And while I expect other CMS platforms to adopt similar tools and strategies, Optimizely continues to reinforce its position as a leader with an integrated ecosystem that will benefit from these innovative steps.  <hr /><h4 style="text-align:center" id="looking-for-guidance-on-optimizely?-talk-to-an-expert.">Looking for guidance on Optimizely? <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /> <h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaSee Agility CMS at the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Welcome to the ‘GEO-Ready’ CMS: Optimizely adds new features to enhance AI-powered search

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/dan-drapeau">Dan Drapeau </a>is Managing Director at <a target="_blank" rel="noopener noreferrer" href="https://dxpcatalyst.com/">DXP Catalyst Consulting</a> and a CMS Critic contributor. <hr /> Search is changing. Instead of typing keywords and clicking through ranked pages, users increasingly expect fast, relevant answers, often delivered through conversational tools like <a target="_blank" rel="noopener noreferrer" href="https://chatgpt.com/">ChatGPT</a>, <a target="_blank" rel="noopener noreferrer" href="https://www.perplexity.ai/">Perplexity</a>, or intelligent site search. They’re landing on your website “from the side,” bypassing the homepage, and expecting to ask questions in natural language and get immediate responses.This shift, accelerated by the rise of <a target="_blank" rel="noopener noreferrer" href="https://blog.google/products/search/generative-ai-search/">Search Generative Experience (SGE)</a> and the emergence of <a target="_blank" rel="noopener noreferrer" href="https://searchengineland.com/what-is-generative-engine-optimization-geo-444418">Generative Engine Optimization (GEO),</a> is reshaping how digital platforms are selected and structured. Traditional SEO practices are no longer sufficient. Content must now be discoverable by both search engines and generative AI systems.To keep pace, organizations are reevaluating their digital architecture. Some are adopting full-featured Digital Experience Platforms (DXPs), while others are building their own solution ecosystems using best-of-breed tools like CMS, enterprise search, analytics, and more. Regardless of the approach, the same principles apply: content must be structured for reuse, delivered intelligently across channels, and trackable at every touchpoint.Here are three key areas I focus on when helping organizations evaluate the readiness of their digital experience ecosystem, which is what a modern DXP truly represents, in the era of conversational search.<h3 id="1.--structured-content-and-findability-by-design">1.  Structured Content and Findability by Design</h3>At the heart of any DXP or composable solution is the content layer, powered by a <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management system (CMS).</a> It governs how content is created, structured, and published. To support SGE and GEO, this layer must do more than manage pages. It needs to produce structured, reusable content that systems can understand and deliver in context.Generative AI tools require predictable, well-modeled inputs. Content trapped in PDFs, inconsistent formats, or unstructured blobs is unlikely to be surfaced accurately. Structured content models, semantic tagging, and field-level metadata are essential for discoverability.When evaluating a DXP or CMS, look for:<ul><li>API-accessible metadata and structured content elements</li><li>Support for semantic models and content relationships</li><li>Schema markup applied consistently across content types</li><li>Editorial workflows for FAQs, summaries, or step-by-step formats</li><li>Extensibility for AI use cases like conversational grounding or previews</li></ul>Findability starts with how content is modeled. If it cannot be accessed or interpreted by AI, it will be excluded from conversational experiences.<h3 id="2.--search-integration-that-supports-conversational-interfaces">2.  Search Integration That Supports Conversational Interfaces</h3>Conversational search is not limited to <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/what-is/chatbot/">chatbots.</a> It can be delivered through a standard search bar, as long as the system can interpret natural language, understand context, and return more tailored responses. The interface may look familiar, but the experience is far more dynamic.Delivering on that promise requires search capabilities that extend beyond CMS indexing. Your architecture should support:<ul><li>API-based indexing of structured content and product data</li><li>Multi-source search across support content, blogs, product catalogs (if applicable), and more</li><li>Fine-tuned ranking, filtering, and fallback logic</li><li>Compatibility with conversational UX, such as voice or natural language input</li></ul>Some DXPs are starting to offer search integrations with conversational overlays or even <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/what-is/retrieval-augmented-generation/">RAG (retrieval-augmented generation)</a> frameworks. Even if you’re not enabling full conversational search today, the technical foundation should be ready.<h3 id="3.--governance-and-observability">3.  Governance and Observability</h3>As generative interfaces become the first point of interaction for many users, governance and observability are no longer optional. Teams must control what is published, how it is indexed, and how it performs in real-world usage.Your CMS or DXP should provide access controls, publishing workflows, preview tools, and the ability to manage visibility through scoped indexing, robots.txt, or noindex tags. While you cannot always prevent AI from referencing public content, you can influence how and where it appears.Beyond control, your team needs visibility. Modern platforms should offer analytics that go beyond traffic and conversions to include:<ul><li>User search queries and failed results</li><li>AI interpretation of structured content</li><li>Behavioral patterns that reveal content gaps</li><li>Metadata performance insights and tuning opportunities</li></ul>These feedback loops help you identify what users are looking for, where they are not finding it, and how to improve content delivery. Observability is critical for adapting to shifting search behavior.<h3 id="what-to-do-next">What to Do Next</h3>You do not need to solve for every edge case today. But as SGE and conversational interfaces gain traction, platform evaluations must evolve.Use this checklist to guide your next discussion:<ul><li>Is your content layer structured to support AI-ready delivery?</li><li>Can your systems surface and connect that content across search, personalization, and chat interfaces?</li><li>Do you have insight into how users are interacting with content, including intent signals and discovery gaps?</li></ul>Search is no longer just a feature. It is becoming the interface between your users and your brand. Whether you are investing in a traditional DXP or building a best-of-breed composable stack, choose an architecture that is structured, discoverable, and observable – one that supports GEO from day one. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

3 Things to Look for in a DXP as Conversational Search Changes the Game

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As AI-generated search grows, Otterly is utterly awesome for marketers. Here’s why

Yo Ho! Gartner’s New Magic Quadrant for Search and Product Discovery is a Compass for CX

Hotjar - Spot what confuses

Spot what confuses your users with Hotjar & AI

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If you’re a child of the 1980s – or just a fan of <a target="_blank" href="https://www.netflix.com/title/80057281">Stranger Things</a> – you might remember the directory sign at your local mall. It was the one place you could find exactly what you were looking for in a sea of stores, and they’re still a fixture to this day.Unfortunately, most site searches can’t even get you to the food court. In many cases, you’re left sifting through a morass of results, wondering if you’ll ever find your way to that rad new pair of acid-washed jeans.Like malls, site search has been around for a long time. But now, it’s becoming an even more vital part of the digital experience. After all, <a target="_blank" href="https://www.nngroup.com/articles/search-and-you-may-find/">more than half of people are now “search dominant</a>”, meaning they will use a website’s search over the navigation to find what they’re looking for.From an SEO perspective, navigation is key. But modern search tools can add a complementary layer of insights and analytics. These cutting-edge, AI-driven technologies can energize your marketing by understanding how your customers are searching – not just what they’re searching for.One of the best site search tools we’ve seen is Swiftype, which was <a target="_blank" href="https://techcrunch.com/2017/11/09/elastic-acquires-swiftype/">purchased by Elastic in 2017</a>. This powerful SaaS platform has positioned itself as a clear leader in the site search landscape and has evolved to include app search and a host of other features.In this article, we’ll take a close look at Swiftype’s features and explore how you can customize your search results, leverage analytics, and even build marketing strategies within the platform. It’s like a mall for best-of-breed site search capabilities – and we’ll show you exactly where to shop.<h3>Goodbye, Google Search</h3>Back in the day, Google Site Search was the defacto standard. Not only was it easy to implement, but it brought the world's leading search technology down to the website level. Unfortunately, Google deprecated the service in 2018, forcing thousands of websites to scramble for a new solution.Quite a few niche players answered the call, including <a target="_blank" href="https://www.algolia.com/">Algolia</a>, <a target="_blank" href="https://www.cludo.com/">Cludo</a>, and others. Enterprise brands also muscled their way into the game, with <a target="_blank" href="https://aws.amazon.com/cloudsearch/">Amazon CloudSearch</a> and Google Search Console offering alternatives.What was missing was the best of both worlds – a cost-effective, cloud-based service that offered core site search with scalable enterprise features. That’s where Swiftype comes in.<h3>What is Swiftype?</h3>Swiftype is a cloud-based SaaS platform that enables organizations of all sizes to create and manage a tailored search experience with real-time feedback, user insight, and search trend analytics. Users are able to monitor which content visitors are searching for and which results they’re engaging with as they browse your website.<img src="https://cmscritic.com/ms-content/uploads/2023/08/swiftype-analytics-dashboard.png" />Swiftype is incredibly easy to install and customize. Once you sign up and enter your website’s address, Swiftype automatically indexes your site and renders your custom search engine in real-time. In addition to providing a “marketer friendly” no-code experience, Swiftype also gives advanced developers access to resources including their API.Swiftype offers two main products – Site Search and App Search – which can be added to websites and CMS platforms. We’ve explored both in more detail below.<h3>Swiftype Site Search</h3>Swiftype Site Search provides all the tools you need to deliver more relevant search results for your website users. It's simple to set up and use, and has some dynamite out-of-the-box features, including:<ul><li>Autocomplete: Guide users to the content, answers, or products that matter most with real-time results – right as they type.</li><li>Search Refinements: Dynamically expand on simple search, allowing your users to refine results by attributes such as date, price, author, location, or content type.</li><li>Comprehensive Documentation: Swiftype has clear and simple guides that can help you build the perfect search experience. You'll have all the materials you need to become a master of high value search experiences.</li><li>Advanced Search Algorithm: Powered by AI/ML, Swiftype Site Search is built on an advanced search algorithm that delivers relevant results for even the most complicated queries.</li></ul><img src="https://cmscritic.com/ms-content/uploads/2023/08/swiftype-site-search-features.png" /><ul><li>Search Controls and Analytics: Site Search surfaces the most important data points and performance indicators for your search. It also gives you the tools to take action and improve performance, including patented technologies that allow you to tweak your search engine’s output globally or on a per-query basis.</li></ul><img src="https://cmscritic.com/ms-content/uploads/2023/08/search-controls-and-swiftype-analytics.png" /><ul><li>Developer Tools: One of Swiftype’s strengths is its ability to appeal to marketers with a no-code experience. But it also provides a robust, developer-friendly API for creating custom record schemas, indexing data in real-time, embedding search into any user interface (such as a website or CMS), and programmatically tracking events. You can view the API documentation <a target="_blank" href="https://swiftype.com/documentation/site-search/overview">here</a>.</li><li>Real-time Search Analytics: Swiftype allows you to see what your users are searching for, clicking on, and engaging with as it happens – so you have more actionable insight about their behaviors. With its powerful real-time search analytics, you can track the highest performing content on your website or app, assess which autocomplete queries are most popular, and learn what content was most commonly chosen from autocomplete suggestions.</li></ul><img src="https://cmscritic.com/ms-content/uploads/2023/08/real-time-search-analytics.png" /><ul><li>Tracking conversions and autocompletes: Search conversions tell you where your users go after performing a search.</li></ul><img src="https://cmscritic.com/ms-content/uploads/2023/08/tracking-conversions-and-autocompletes.png" /><ul><li>Find out What Users Aren’t Finding: Swiftype shows you common searches that return no results – so you can optimize your content strategy. Swiftype’s custom result ranking feature lets you add results to these search terms to help visitors find more of what they’re looking for.</li></ul><h3>Swiftype App Search</h3><img src="https://cmscritic.com/ms-content/uploads/2023/08/swiftype-app-search.jpg" />While Site Search provides a powerful solution without a steep learning curve, Swiftype App Search goes deep with developers. You get access to a robust set of APIs that allow you to customize your search experience – all backed by the <a target="_blank" href="https://www.elastic.co/elastic-stack">Elastic Stack</a>.Swiftype App Search harnesses the power of Elasticsearch, built on the constantly improving foundation that Elastic provides. It includes features like typo-tolerance, stemming, bigram and phrase matching – as well as search customization capabilities like Curations, Weights, Boosts and Synonyms.Together, these tools help you fine-tune relevance based on your business objectives in conjunction with data from App Search’s Analytics platform.Other key features include:<ul><li>Real-time Analytics: Measure how users interact with your search engine and track everything in real-time, revealing unique insights into user behavior.</li><li>Relevance Tuning: The App Search Dashboard makes relevance tuning as simple as point-and-click. Make customizations in the web-based interface and preview their impact in real-time – all with no code.</li><li>Schemaless Indexing: App Search supports dynamic schemas and real-time reindexing. Simply send JSON to the API and Swiftype analyzes it for whatever search application you build.</li></ul>You can see the full list of App Search features <a target="_blank" href="https://swiftype.com/app-search/features">here</a>.<h3>How to Add Swiftype Site Search to Your Website</h3>One of Swiftype’s main selling points is its ease of installation – and based on our experience, it delivers as billed.Swiftype’s website claims it takes as little as five minutes, and for the essentials, that was pretty much spot on. The tools were a quick study, and the interface is clean and lightweight, making it pleasant to work in.To set up Swiftype on your website, you first need to <a target="_blank" href="https://swiftype.com/users/sign_up">create your account</a>, then an Engine (short for “Search Engine”). After beginning your Site Search trial, enter your website's URL when prompted.<img src="https://cmscritic.com/ms-content/uploads/2023/08/swiftype-create-engine.png" />Once the scan is successful, provide your Engine with a name and select its default language. You can choose from over 13 different languages, including English, French, Chinese, Japanese, Korean, Russian, and German. For the full list, see Swiftype’s documents on <a target="_blank" href="https://swiftype.com/documentation/site-search/crawler-configuration/language-optimization">language support</a>.<img src="https://cmscritic.com/ms-content/uploads/2023/08/swiftype-choose-engine-language.png" />The final step is adding the search experience to your website. Once you click on the Installation button, you’ll need to configure the design of your Search Field and Result Container. From there, you can choose how to style your results, configure autocomplete, and tune an array of options.<img src="https://cmscritic.com/ms-content/uploads/2023/08/swiftype-style-your-results-and-other-configurations.png" />Once you have the basic configuration in place, you’ll receive an embeddable JavaScript snippet. Place that snippet on each webpage to enable the search. The snippet will look like this:<img src="https://cmscritic.com/ms-content/uploads/2023/08/swiftype-javascript-snippet.png" />And that’s it. If you’re savvy and committed, it can take just a few minutes – and that’s pretty slick.<h3>How to Add Swiftype Site Search to Your CMS</h3>Content management systems often miss the mark on their own search capabilities. By adding Swiftype, you can instantly improve a CMS experience and add your CMS content automatically using Swiftype’s <a target="_blank" href="https://swiftype.com/documentation/site-search/tutorials/add_search_to_any_cms">Site Crawler</a>.On the more advanced end, you can even set up callbacks that can be used to hook into content, alerting Swiftype that new content is available to index.While the installation process is relatively straight-forward – and works well for most CMS platforms based on their documentation – there are a few more steps involved. But Swiftype offers some great <a target="_blank" href="https://swiftype.com/documentation/site-search/tutorials/add_search_to_any_cms">step-by-step guidance</a> to build out the experience.<h3>Customer Support</h3>Swiftype offers broad customer support, and <a target="_blank" href="https://www.g2.com/products/swiftype/reviews">according to the reviews</a>, it offers one of the best experiences around.Swiftype Standard and Pro support is focused on making sure your Swiftype Engine is working as expected – and is fully available. To that end, they offer:<ul><li>Analysis of the state of your engine</li><li>Actions you can perform to stabilize or tune your engine</li><li>Pointers to Swiftype documentation or forums if your question is outside the scope of the platform itself</li></ul>Elastic reported their response time and hours below:<img src="https://cmscritic.com/ms-content/uploads/2023/08/swiftype-customer-support-plans.png" />In addition, they provide a lively community of support for Swiftype users. With the community forums, you can get your more in-depth questions answered.<h3>Pricing</h3>Swiftype has two separate plans for Site Search and App Search. The Site Search plan starts at $79/month and App Search starts at $49/month.Site Search:There are three plans for site search: Standard, Pro, and Premium.The standard plan gives you all the core search features and analytics, as well as multilingual support.With the Pro plan, your website gets crawled twice a day instead of once per week. Additionally, you get cross-domain search and PDF/document indexing.The Premium plan is their enterprise-level search and security.<img src="https://cmscritic.com/ms-content/uploads/2023/08/swiftype-site-search-plans.png" />App Search:Just like the Site Search plans, Swiftype’s App Search plans offer Standard, Pro, and Premium Packages.<img src="https://cmscritic.com/ms-content/uploads/2023/08/swiftype-app-search-plans.png" /><h3>Conclusion</h3>While good navigation is important, people always seek the path of least resistance. That’s why site search is so essential: it enables more control over intent, allowing a user to search for specific content quickly and easily – and even discovering new stuff along the way. In that sense, it’s another layer in your personalization strategy.While Swiftype is easy to set up, marketer- and developer-friendly, and offers a broad range of tools, it’s not the cheapest solution on the market. But if you’re looking for a platform that makes search a more strategic part of your experience, Swiftype is at the top of the list. It offers unmatched control and scalability, and brings more power and presence to site search as a strategic asset. With world-class customer support to boot, it’s really a solid platform on every level.You can start a <a target="_blank" href="https://app.swiftype.com/signup?product=ss">free</a> trial today. Acid-washed jeans not included.<h3>About Swiftype</h3><a target="_blank" href="https://swiftype.com/">Swiftype</a> is a search and index company based in San Francisco, California, that provides search software for organizations, websites, and computer programs. Notable customers include AT&amp;T, Dr. Pepper, Hubspot and TechCrunch. Swiftype's site search can be used for faceted search, full text search, real-time search, and concept search queries. The company's plans offer on-demand and live recrawls and indexing of websites. Other features include drag-and-drop result customization, real-time analytics and adjustable weights. In an effort to further grow outside of site search, Swiftype introduced an enterprise search service in February 2017.<h3>About Elastic</h3><a target="_blank" href="https://www.elastic.co/">Elastic</a> builds software to make data usable in real time and at scale for search, logging, security, and analytics use cases. Founded in 2012, the company develops the open source Elastic Stack (Elasticsearch, Kibana, Beats, and Logstash), X-Pack (commercial features), and Elastic Cloud (a SaaS offering). Elastic is used by organizations including Cisco, eBay, Goldman Sachs, NASA, Microsoft, Mayo Clinic, The New York Times, Wikipedia, and Verizon to power mission-critical systems.

Swiftype Review: Add Powerful Elastic Search to Websites, Apps and CMS Platforms

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