Articles - Page 15

Bland Brands Beware: Optimizely’s New Identity Brings Human Creativity to its Agentic AI and AEO Ambitions

matt-garrepy

<hr /> <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/sitecore">Sitecore’s</a> annual SKO landed squarely in the summer heat of Orlando, Florida, this week – a fitting backdrop for a tempest of hot announcements. Under the hypnotic sway of palm trees and the predictable torrid of July showers, the digital experience leader continues to turn up the heat on AI innovation.To that end, the company just announced a strategic partnership with <a target="_blank" rel="noopener noreferrer" href="https://www.gradial.com/">Gradial</a>, an AI agent platform designed to accelerate the content supply chain for enterprises. The collaboration aims to speed up and simplify how marketers deliver personalized campaigns at scale while monetizing engagement – all at a fraction of the current cost. Armed with Gradial’s capabilities, Sitecore aims to evolve agents beyond baseline recommendations and suggestions, enabling them to act autonomously on the marketer’s behalf to achieve new levels of productivity. According to Sitecore, the Gradial partnership is another milestone in its innovation horizon for agentic AI, which is explored in detail at the new <a target="_blank" rel="noopener noreferrer" href="https://www.sitecore.ai/">Sitecore.ai</a> (we <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/accelerating-the-agentic-future-sitecoreai-gives-marketers-an-inspiring-roadmap-for-their-ai-journey">covered the launch</a> at the end of June). More than a website, this center of excellence illustrates how content, data, and intelligence can be synthesized to power the next era of digital engagement, and agentic AI is at the center of it.“Gradial brings a unique blend of engineering precision and marketing empathy,” said <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/sitecore-taps-veteran-eric-stine-as-ceo-to-lead-next-phase-of-growth-and-innovation">Eric Stine,</a> CEO of Sitecore. “Their AI-powered orchestration capabilities enhance Sitecore’s composable digital experience platform by automating the execution layer marketers need most to deliver the kinds of personal, predictive experiences that drive leads and revenue growth, but which historically have been costly and laborious. Together, we’re helping marketers move faster and smarter, using AI to transform delivery and stay anchored in creativity and brand purpose.”<h3 id="empowering-marketers-with-ai">Empowering marketers with AI</h3>It goes without saying that today’s marketing teams are overwhelmed. Data is fragmented and siloed, and tools are often disconnected – making the rigors of campaign management difficult under the best of circumstances. To cope with these challenges, marketers resort to extraneous apps and complicated workflows to help design, launch, deliver, and optimize campaigns. The whole rigmarole slows everything down and diverts attention from strategic initiatives and compromises time to market.According to Sitecore, the partnership with Gradial is effectively “reinventing” marketing operations. Gradial’s AI-powered orchestration platform integrates with Sitecore’s DXP to automate the execution layer, turning marketing briefs into live campaigns without the handoffs, tickets, or delays.“At Gradial, we see content operations as a systems challenge – complex, dynamic, and in need of intelligent automation,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/doug-tallmadge-14166075/">Doug Tallmadge,</a> CEO of Gradial. “Sitecore’s vision for agentic AI aligns perfectly with our mission: to build adaptive systems that do the heavy lifting, so marketers can lead with insight, not infrastructure. Together, we’re enabling a new era of marketing execution that is precise, scalable, and deeply human.”Gradial has already achieved a strong reputation as an agentic platform for the enterprise. As marketing teams struggle to deliver on-point omnichannel experiences, Gradial’s unique model automates content operations, from authoring to production – enabling organizations to leverage agents to govern site health, brand compliance, and even QA and accessibility concerns. Gradial’s agents are also being positioned as activators for enabling CX optimization and automating a host of functions that have traditionally created friction within content operations. <h3 id="new-chapter,-new-leadership">New chapter, new leadership</h3>Since assuming command in May, I’ve spoken with Sitecore CEO Eric Stine a few times. In our calls, he’s been exceedingly clear about the company’s focus on AI, and much of that vision has been crystallized in the new Sitecore.ai website.  To match the pace of change in an AI marketplace, Stine is tapping a newly appointed executive team with deep expertise in AI, cloud, and CX – all with the goal of empowering marketers to deliver the future of digital experiences. <img style="width:26.96%" src="https://cmscritic.com/ms-content/uploads/2025/07/image-1752583805404.png" /><h4 id="michael-bannon-–-president-and-chief-administrative-officer"><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/michael-bannon-077a296/">Michael Bannon – President and Chief Administrative Officer</a></h4>Bannon has been with Sitecore for less than a year, moving swiftly from CFO to the President’s chair to lead strategy, people, finance, legal, and enterprise technology. Bannon’s career spans high-growth technology companies, private equity, and investment banking with firms like Accel Starter. Previously, Bannon ran Typeform as President and CFO. With his leadership experience within high-growth environments and innovation-led organizations, he will support Sitecore’s next phase of growth. <img style="width:28.86%" src="https://cmscritic.com/ms-content/uploads/2025/07/image-1752583843497.png" /><h4 id="michelle-boockoff-bajdek-–-chief-marketing-officer"><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/michellebb/">Michelle Boockoff-Bajdek – Chief Marketing Officer</a></h4>Boockoff-Bajdek is a transformational CMO, digital storyteller, and undisputed trailblazer in AI-powered marketing. As CMO of IBM Watson, she oversaw the Watson brand, helping to translate the value of AI. As CMO at IDC, she reimagined marketing as a “strategic growth engine,” launching a new brand identity, leading the firm’s first GenAI initiatives, and aligning brand, demand, and strategy to drive global impact. A frequent speaker on marketing leadership and purpose-led growth, Michelle will advance how Sitecore communicates the transformative power of AI in marketing. <img style="width:30.04%" src="https://cmscritic.com/ms-content/uploads/2025/07/image-1752583889763.png" /><h4 id="dave-tilbury-–-chief-operating-officer"><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/davetilbury/">Dave Tilbury – Chief Operating Officer</a></h4>Tilbury brings more than 20 years of global business experience and a proven track record of driving growth, transforming commercial outcomes, and elevating customer impact. Most recently, as EVP and Chief Sales Officer at Capgemini, he led the sales, marketing, and product teams. At Sitecore, he will oversee all customer-facing functions, including sales, pre-sales, revenue operations, unified customer support, and customer value realization.<h3 id="why-it-matters">Why it matters</h3>The Gradial partnership will undoubtedly provide a more robust content marketing experience for Sitecore’s customers, giving teams more power and automation to execute campaigns faster and with more precision and insight. It’s a clear win – and a force multiplier that will enable Sitecore to compete more effectively with similar offerings. Seeing how users engage with the features will be telling, but it’s a step in the right direction.The new leadership team is a cabal of heavy hitters, each bringing a solid background of experience and forward-thinking potential. We always anticipate change when new leadership enters the top of the C-Suite, but it’s clear that Stine has been thoughtful in his selections – particularly with AI talent that will help shape the next steps in the agentic race. More will likely be revealed at <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium</a> – the company’s showcase of innovation and insight – taking place this November in Orlando. Stay tuned. <hr /><h4 style="text-align:center" id="looking-for-guidance-on-sitecore?-talk-to-an-expert.">Looking for guidance on Sitecore? <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /> <h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Sitecore Sharpens AI Focus with Strategic Partnership and New Leadership Appointments

<hr /> Online video is exploding at an unimaginable rate. Globally, <a target="_blank" rel="noopener noreferrer" href="https://siteefy.com/video-marketing-statistics/">over 90% of internet users</a> watch online videos at least once a month, and more than 50% of video marketers are now using AI tools to create or edit their videos. As you might predict, this combination will translate into more videos, more viewers, and faster delivery – especially as AI continues to disrupt production capacity. With so much content being created, brands need better tools and easier ways to glean insights from their videos. This is where AI can be a transformative resource.   To that end, <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/what-is/ai-agents/">AI agents</a> are becoming commonplace in every corner of the digital stack, bringing a host of possibilities to the table. There is, of course, a lot of hype associated with generative AI features, but there are layers where the agentic promise is tangible – and the platform investment might be paying off in a big way. That’s certainly the case when it comes to scalable automation in tools that amplify the reach of human users and teams. <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/wowza">Wowza</a> is the latest to join the agentic revolution. A trusted name in video streaming infrastructure for mission-critical applications, the platform provider is bringing intelligent, agent-based capabilities to the forefront with the recent acquisition of <a target="_blank" rel="noopener noreferrer" href="https://avaintellect.com/">AVA Intellect,</a> an AI-native startup specializing in intelligent and embedded agent technology for video platforms.I’ve been tracking Wowza for a while now (having used it extensively in customer solutions with web and CMS applications), and this acquisition aligns firmly with the company’s commitment to embed AI across the entire video lifecycle – starting with capabilities that drive immediate value for customers. According to the company’s press release, this move positions Wowza as the first established video infrastructure software company to introduce intelligent agent technology at the point of configuration and support, providing valuable innovation in a well-established market. Building on Wowza’s industry recognition as a reliable infrastructure streaming partner for mission-critical applications at scale, the acquisition of AVA also reinforces its continuous commitment to innovation. This investment will potentially be felt across its customer ecosystem – which includes broadcasters like Astral, higher ed institutions like the University of Maine, globally recognized brands like Macy's, and government agencies like NASA.  <figure class="image image-style-align-center image_resized" style="width:33.59%"><img src="https://cmscritic.com/ms-content/uploads/2025/07/image-1752534146288.png" /></figure>Krish Kumar, CEO of Wowza “AVA joins Wowza at a pivotal time as we accelerate innovation on the foundation that has made Wowza such a reliable streaming infrastructure partner for so many mission-critical applications,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/kumarkrish/">Krish Kumar,</a> CEO of Wowza. “We’re integrating AVA Intellect’s agent framework into our platform to deliver video insights and real-time configuration support that adapts to customer needs. It’s a practical step forward in making video delivery more intelligent and responsive."<h3 id="evolving-video-streaming-capabilities-with-agentic-ai">Evolving video streaming capabilities with Agentic AI</h3>Prior to the acquisition, AVA Intellect positioned itself as an AI platform for seamless enterprise collaboration, combining AI, voice, video, and automation. It offered what it called AI-powered “virtual teammates,” or agents designed to collaborate like real colleagues in a workspace – something we've seen take off recently in the banking and financial industries.  <figure class="image image-style-align-center image_resized" style="width:89.52%"><img src="https://cmscritic.com/ms-content/uploads/2025/07/ava-intellect.png" /></figure>AVA Intellect dashboard. Source: AVA Intellect website. With the integration of AVA Intellect, Wowza is trumpeting two major product innovations that could be game changers. First, AVA’s stream intelligence will detect key markers and pull real-time insights directly from video. This could prove decisive from a productivity standpoint, making it even easier to process and manage video content at scale. Second, AVA’s AI technology will be leveraged to unlock agent-powered experiences, enhancing every stage of the user journey and bringing more intelligence and automation to Wowza’s video infrastructure. This new agent resource is designed to help Wowza’s customers realize greater value by accelerating their work and exploring solutions more intuitively. Taken together, these resources could enhance usability, reduce friction, boost productivity, and elevate the overall streaming experience. Users can even access personalized support on demand, providing an added layer of confidence for enterprise customers. <h3 id="bringing-ai-leadership-into-the-fold--">Bringing AI leadership into the fold  </h3>As part of the acquisition, AVA’s co-founder <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/michaeljohnvitale/">Mike Vitale</a> joins Wowza as Head of Intelligence, accelerating Wowza’s shift toward an AI-first product strategy. With over twenty years of experience that encompasses enterprise streaming, cloud-native architecture, and AI product development, Vitale brings deep domain experience and a track record of innovation at the intersection of media and machine intelligence. <figure class="image image-style-align-center image_resized" style="width:31.83%"><img src="https://cmscritic.com/ms-content/uploads/2025/07/image-1752534011953.png" /></figure>Mike Vitale, co-founder of AVA Intellect and new Head of Intelligence at Wowza “What drew me to Wowza was the chance to pair next-gen AI with a platform that already powers some of the most demanding video infrastructure in the world,” said Vitale. “We’re building on that foundation with new intelligence that’s embeddable and aligned with how developers and product teams want to work today - across industries, use cases, and environments.”<h3 id="why-it-matters">Why it matters</h3>In the niche layer of enterprise video infrastructure providers, Wowza has a lot going for it. As a streaming engine, it’s super adaptable and feature-rich. From a performance perspective, it consistently delivers high-quality live and on-demand video (VOD) experiences for a broad range of customers across industries, including media, public safety, healthcare, IoT, and more. It also powers content delivery networks (CDNs), hosting and streaming providers, ISPs, and other service providers with licensed options. In my own experiences deploying Wowza, I can tell you that it’s reliable and flexible, making it a solid choice for powering your video workloads. It also sports a bench of developer-centric tools, allowing organizations to build and scale custom video infrastructure based on their needs. This could be anything from live government agency meetings to dedicated brand-focused streaming channels. AI is transforming every tool in the digital stack, and we’ve seen a concerted effort by enterprise vendors to weave AI and agentic capabilities throughout their ecosystems. As I said, there’s been a lot of hype with generative AI features, but there are bright spots worth pursuing. That’s certainly been the case for data-focused automation in places like DAMs, CDPs, and other tools where automation and insights can really benefit from the force multiplication of AI and the promise of agent-based functions.Wowza’s acquisition of AVA is a smart move, and signals the next step in its platform evolution. By injecting AI deeper into the streaming experience, Wowza is investing in a more intelligent and responsive infrastructure that can help customers be more agile while accelerating the deliver of better video experiences – all at scale.I recommend keeping an eye on these features as they roll out.  <hr /><h4 style="text-align:center" id="looking-for-guidance-on-wowza?-talk-to-an-expert.">Looking for guidance on Wowza? <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /> <h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Wowza Acquires AVA Intellect, Bringing AI and Agent-Based Automation to its Streaming Video Platform

<hr /> <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/Independence_Day_(1996_film)">Independence Day</a> destroyed the box office in the summer of 1996. It was a bona fide Hollywood blockbuster, ushering in a decades-long fascination with large-scale disaster and sci-fi films.I was there when it opened. I remember sitting in a chilled theater, a sticky layer of Coke-infused popcorn crunching beneath my feet, holding my breath as mile-long flying saucers cast long shadows across entire cities. What happened next was the stuff of VFX legend: Manhattan melted under a massive laser. F-14 Tomcats picked dogfights with alien spaceships. There were heroes and sacrifices. It was all visually glorious. If you haven’t seen this masterpiece, there’s a big spoiler ahead. The film reaches its climax on the morning of July Fourth, just as Earth’s ransacked military is launching a final assault against these technologically advanced invaders. As he’s rallying the troops for a final speech, President Whitmore (played by the ever-gruff <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/Bill_Pullman">Bill Pullman</a>) says:“We will not go quietly into the night. We will not vanish without a fight…”Man. I still get goosebumps. <figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=V16tMmTezFQ"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/V16tMmTezFQ" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure> Appropriating this iconic holiday was a clever plot mechanism, but it also illustrated how a crisis can unify people around a common cause. In the movie, mankind is on the line, and “Independence Day” transcends its American roots, symbolizing a victory for the entire planet. It feels like our world could use a dose of that unifying spirit right now, but I digress. Digital publishers have also been experiencing an “invasion” by advanced technology. For the last few years, AI crawlers have been infesting the web, harvesting content and repurposing it for answer engines like <a target="_blank" rel="noopener noreferrer" href="https://chatgpt.com/">ChatGPT</a> and <a target="_blank" rel="noopener noreferrer" href="https://www.perplexity.ai/">Perplexity</a>. According to one study, more than <a target="_blank" rel="noopener noreferrer" href="https://www.fastcompany.com/91361611/ai-chatbots-are-breaking-the-web-and-forcing-a-404-makeover">half of Americans use one of these chatbots</a> to search and navigate the web. As people continue to shift their preferences to these tools, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/conductor-ai-revs-up-brand-discoverability-in-generative-ai-answer-engines">zero-click searches</a> are destroying traffic and, consequently, punishing content creators. To understand why this is happening, we have to go back to the dawn of <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/google-cloud-platform">Google</a>, when it established not only its dominance in search, but also the business model for the web. By allowing the “Big G” to crawl and index your site, you effectively traded content for eyeballs. Search generated traffic, which publishers could value against the sale of digital ads, subscriptions, and other merchandise. You get the rest.The entire model is changing, and Google is partly to blame. Setting aside its nefarious ad practices that resulted in an <a target="_blank" rel="noopener noreferrer" href="https://www.justice.gov/opa/pr/department-justice-prevails-landmark-antitrust-case-against-google">antitrust lawsuit</a>, Google’s infamous <a target="_blank" rel="noopener noreferrer" href="https://blog.google/products/search/generative-ai-google-search-may-2024/">AI Overview</a> has cannibalized organic search traffic from websites by answering queries directly. At the same time, the total number of Google searches is declining, and last year, <a target="_blank" rel="noopener noreferrer" href="https://searchengineland.com/google-search-zero-click-study-2024-443869">60% of them ended without a click</a>. In 2025, we could be looking at some dystopian-level declines.  Where does this leave content creators? If there’s no traffic, how can they translate the value of their website and the experiences they produce? And If AI crawlers continue to invade, pillage, and assimilate their content, where’s the incentive to keep producing the quality work that powers the web?<h3 id="cloudflare-declares-‘content-independence-day’-">Cloudflare declares ‘Content Independence Day’ </h3>When deconstructing this AI conundrum, fighting an advanced alien technology might not be the perfect analogy, but it rings some truth. To be fair, AI is astonishing, and it’s having a profound and often positive impact on the way we work. It’s also helping to solve some of the biggest problems we face, from fully unlocking our genomes to accelerating a cure for cancer.But for the creator and knowledge economies – where generative AI and co-pilots have evolved beyond automating tasks to outright deprecating jobs – it’s been a double-edged sword.Now, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/cloudflare">Cloudflare</a> is attempting to fight back with what it calls “Content Independence Day.” The cloud infrastructure provider just announced that it’s changing its default setting to block AI crawlers unless they agree to pay creators for their content. This, of course, requires the employment of Cloudflare as a CDN, but it's a “full stop” moment.As co-founder and CEO Matthew Prince <a target="_blank" rel="noopener noreferrer" href="https://blog.cloudflare.com/content-independence-day-no-ai-crawl-without-compensation/">wrote in his announcement</a> on July 1, content is the “fuel” that powers AI engines. In his mind, it's only fair that content creators are compensated directly for it.This move has a lot of weight behind it. As one of the largest networks on the planet, Cloudflare serves roughly 20% of the web with its cloud infrastructure services, which include content delivery, DDoS protection, load balancing, bot management, and more. In the announcement, the company suggested that it was being joined by a “majority of leading publishers and AI companies." This likely includes media outlets like The New York Times, which has been publicly embroiled in lawsuits with <a target="_blank" rel="noopener noreferrer" href="https://www.nytimes.com/2023/12/27/business/media/new-york-times-open-ai-microsoft-lawsuit.html">OpenAI and Microsoft</a> over content copyright infringement. It’s also worth noting that many large publishers like The Atlantic and Vox have <a target="_blank" rel="noopener noreferrer" href="https://www.axios.com/2024/05/29/atlantic-vox-media-openai-licensing-deal">already struck deals with AI companies</a> to license their content for AI model training.This news isn’t exactly shocking. Cloudflare has been laying the groundwork over the last year, giving publishers <a target="_blank" rel="noopener noreferrer" href="https://techcrunch.com/2024/07/03/cloudflare-launches-a-tool-to-combat-ai-bots/">an array of tools</a> for battling the onslaught of AI crawlers. But the path is leading to what Prince describes as a “marketplace” where publishers can choose to provide access to AI bots and be compensated for it.This week, Cloudflare took the first step in launching its new <a target="_blank" rel="noopener noreferrer" href="https://techcrunch.com/2025/07/01/cloudflare-launches-a-marketplace-that-lets-websites-charge-ai-bots-for-scraping/">“Pay per Crawl”</a> vision, which is in the experimental phases. It works just like it sounds: A website owner can choose to allow individual AI crawlers to index their content for an agreed-upon rate. Alternatively, websites can allow free access or block bots altogether. According to Cloudflare, its customers will have enhanced visibility into how a specific bot is using their content for things like model training.There’s no word yet on what that pricing model will look like, but Cloudflare is endeavoring to put choice fully in the hands of content creators and publishers. It’s asserting what Seth Godin might call a “permission-based methodology,” where the actions are transparent, the intentions are in the sunlight, and the user has the power. Overall, that sounds healthy. In his blog post, Prince also discussed the shift to a new paradigm for scoring and valuing content. Since the beginning of Google, we’ve been hyper-focused on traffic as the end-all, be-all of analytics. As he proposes, this could be a tipping point – a new “golden age” of high-value content creation that bridges the knowledge gap for AI engines and improves results. Is he right? I’m honestly not sure. Cloudflare is working with experts and economists to map this new marketplace and provide some guidance. There’s already been a swell of positive support for this move, so I’m betting we’ll see traction and adoption over the coming months.The real question is: How will the AI providers adapt? Will they all board the mothership?<h3 id="what-this-could-mean-for-the-cms-industry">What this could mean for the CMS industry</h3>Independence Day painted a terrifying picture of how advanced alien technology could wreak havoc on our planet. But it also demonstrated how human ingenuity – and a mastery of our own tools and technologies – could help us turn the tide. As the engines for content publishing, content management systems are at the foundation of this fight. Nearly every commercial and open source CMS vendor is deploying with a CDN or offers native content delivery controls. That’s even true on the managed open source side (think about how easy it is to flip on a CDN in <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/wp-engine">WP Engine</a>). If Pay per Crawl catches on, there could be a shift of preference towards Cloudflare. Likewise, other CDNs that offer bot management (<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/akamai">Akamai</a> and <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/fastly">Fastly</a> come to mind) might also introduce default AI blocking. To that end, we can expect increased scrutiny on CDN partnerships and edge technologies.It’s too early to know how this will all play out, but CMS vendors, customers, and practitioners should keep a weather eye on this storm. In the same manner that regulation has galvanized the rights of website users regarding data privacy, this could result in a free-market solution that insulates content creators from the yoke of AI crawlers and provides fair compensation. As the New York Times said, it’s like a toll road, and bots finally have to pay the piper. As a publisher, they've been vocal and audacious about fortifying their content domain, because the leap to digital hasn't exactly been an easy or profitable transition. AI is just the latest threat to their content-driven model. At the same time, brands don't want to be left out of the answer engines. This is a critical point that can't be overstated. Policing bot activity is coming a little too late in the program; they're not going anywhere, and companies want to ensure their presence on ChatGPT and Perplexity. As Cloudflare suggested, this could ultimately coalesce in a new marketplace, one where the crawler economy collides with the agentic. <a target="_blank" rel="noopener noreferrer" href="https://techcrunch.com/2025/07/01/cloudflare-launches-a-marketplace-that-lets-websites-charge-ai-bots-for-scraping/">As the they outlined,</a> agents could be given “budgets” to hunt down the best and most relevant content – and even leverage an industry-specific stablecoin or token system to transact with. CMSes could become key instruments in this, providing control planes and vectors for how bots can engage with content. If website owners have visibility into the kinds of bots hitting their pages, they can be strategically selective and use permission-based methodologies to allow access. The CDN layer might be the core control point, but the CMS could help simplify that. Via analytics, content creators could also identify which pages are higher-value targets, and thus worth more to a bot.Headless CMSes and composable DXPs might be better positioned to adapt to this new marketplace by leveraging APIs for fine-tuning crawl exposure. We could see the injection of native crawl budgeting or cost-governance tools, as well as dashboards that monitor a variety of dimensions and dynamic indexing based on analytics. This is all pie-in-the-sky, but the potential is ripe for innovation.At the center of this is content strategy, which will likely continue a shift towards “value per crawl.” It’s still all about optimization, but we should expect even smarter tools to help improve site structure and schema – and in this sense, the fundamentals are still sound.There’s a lot more I could speculate on, but it doesn’t change the simple fact that AI needs content, and websites need traffic. Maybe it’s time that there’s a fair transaction between the two. This move is attempting to marry performance with transparency and financial accountability, and CMSes that offer more control could have an advantage.We don’t need to blow up the world to solve this problem, but declaring an “Independence Day” might be a good start. And Cloudflare might be in the best position to help content creators "not go quietly into the AI night.'" <hr /><h4 style="text-align:center" id="looking-for-guidance-on-cloudflare?-talk-to-an-expert.">Looking for guidance on Cloudflare? <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /> <h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

We will not go quietly into the AI night: What Cloudflare’s ‘AI Independence Day’ could mean for CMS

Optimizely Opal Gets Supercharged for Agentic AI, Powering Infinite Use Cases for Marketers

<hr /> It’s a data swamp out there, and brands are trudging through it. With customer data sprawled across a multitude of devices, platforms, and identities, enterprises are struggling to unify the chaos, glean meaningful insights, and create more personalized experiences.As people engage via a widening channel of digital touchpoints, unifying disjointed customer records has become a huge blocker. While features in CDPs and data warehouses have provided a salve, the use of <a target="_blank" rel="noopener noreferrer" href="https://hightouch.com/blog/identity-resolution-tools">identity resolution tools</a> – software solutions that link customer data points across different systems – has become an essential resource for keeping the mud off your boots.But when the data picture is incomplete, things get fuzzy. This is where <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/hightouch">Hightouch</a> is sharpening the details with precision and giving marketers more reliable insight. The composable CDP and AI decisioning platform just introduced probabilistic Identity Resolution, an adaptive feature of Hightouch’s powerful warehouse-native customer data platform that combines AI with deterministic logic to fill in the gaps of fragmented profiles. This new capability introduces what Hightouch calls “multi-zone” identity resolution, which enables businesses to jump between high-confidence deterministic matching and higher-reach probabilistic matching within a single project setup. In this sense, it combines the best of both worlds in one unified solution within the CDP.“Most identity resolution tools are either rigid or opaque,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/tejasmanohar/">Tejas Manohar</a>, Co-Founder and Co-CEO of Hightouch. “We’ve built something entirely new, a multi-zone identity engine that lets customers toggle between high-confidence deterministic graphs and higher-reach probabilistic graphs, without sacrificing transparency or control.”<h3 id="determining-the-probabilities-with-ai">Determining the probabilities with AI</h3>We live in an ever-expanding world of digital touchpoints, and consumers are engaging across a litany of devices and channels. With so much data in so many places, brands are struggling to capture clean and accurate customer data from a disjointed mountain of customer records, which is eroding the effectiveness of marketing and personalization.While identity resolution helps cut through the chaos, it has inherent challenges relative to the use case. Transactional emails, for example, perform best with high-confidence deterministic matching. Meanwhile, things like ad targeting work best with high-reach probabilistic matching. With Hightouch, you can use the right method for the right use case. Toggle to deterministic identity resolution to leverage exact matches with identical email addresses or phone numbers. Jump to probabilistic identity resolution and utilize machine learning models to infer connections between similar (but not identical) records. This can include linking a nickname and personal email to a business identity to help fill a gap.<h3 id="powerful-identity-resolution-features">Powerful identity resolution features</h3>While other platforms offer probabilistic matching, Hightouch is the first to make both probabilistic and deterministic resolution fully configurable, transparent, and warehouse-native. This enables brands to control their identity resolution logic, optimize for different downstream use cases, and preserve data ownership at every step. Features of Hightouch's adaptive Identity Resolution include its noted multi-zone matching, which enables users to adjust confidence levels up for precision or down for reach. Now you can shift your deterministic and probabilistic resolution in parallel depending on your use case. It's also highly configurable and transparent, allowing you to fine-tune your matching logic, inspect machine learning decisions, and customize golden record logic without code.Hightouch's warehouse-native architecture also allows users to perform identity resolution on their complete data, directly in the data warehouse. No need to move data into a separate CDP or black box – it's all handled in one place, and it's all configurable and transparent. With Hightouch's real-time activation, you can put merged profiles to work instantly across ads, email, customer success, and more through its deep integration ecosystem. As Hightouch contends, this isn’t a “one-size-fits-all algorithm” they’re applying, but an intelligent, transparent framework that evolves with your business needs. And with AI inside the warehouse, identity resolution steps up from being just a hygiene task to a strategic advantage.<h3 id="the-verdict">The verdict</h3>Identity resolution tools have been around for a while at both a warehouse-native and black box level, providing options that are native and outside an organization’s data stack. Proximity aside, there are implicit limitations that are exacerbated by the growing number of data sources and disjointed customer records. Hightouch is endeavoring to solve this problem with its novel multi-zone identity engine. What’s key is that customers have more power to switch between deterministic and probabilistic graphs to achieve a more complete picture and attain greater confidence. There's more control over use cases for high confidence or high reach, and this could deliver more value to marketing teams as they focus more on personalization.The artificial intelligence piece is also pivotal, unlocking more scale and potential as the lakes of data continue to grow. But this investment in AI-powered solution is precisely what’s putting this platform on the map. Hightouch is still “riding high” as it innovates along its AI decisioning capabilities, which earned it an <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/u-cant-touch-this-cdp-hightouch-nails-80m-series-c-to-power-its-ai-decisioning">$80 million Series C last February.</a>Earlier this year, I spoke with Hightouch’s <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/hightouch-taps-adam-greco-as-product-evangelist-strengthening-its-leadership-in-composable-cdps">Product Evangelist, Adam Greco,</a> about the evolution of the company’s composable CDP and how it’s challenging the category. As I observed at the time, Hightouch is plotting a unique course, and this latest foray into native, AI-powered identity resolution is further evidence of that.  <hr /><h4 style="text-align:center" id="looking-for-guidance-on-hightouch?-talk-to-an-expert.">Looking for guidance on Hightouch? <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /> <h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Hightouch Adds New AI-Powered Adaptive Identity Resolution to its CDP

Conductor AI ‘Revs Up’ Brand Discoverability in Generative AI Answer Engines

Sowing the Seeds of Love: Umbraco's Codegarden 2025 Celebrates 20 Years of Community and Innovation

Power your CMS on AWS

Manage your websites & apps in the most trusted cloud.

#ffffff

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/katie-austin">Katie Austin</a> is the Strategic Awareness and Advocacy Lead for <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/progress-sitefinity">Progress Sitefinity</a> and a CMS Critic Contributor. <hr /> Your <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management system (CMS)</a> is more than just a piece of infrastructure; it’s the foundation of your digital presence. It shapes how quickly you can respond to market changes, how effectively you engage your audience, and how seamlessly your teams collaborate. In short, your CMS is a direct lever on customer experience, speed to market, and digital performance.Yet, for many organizations, the CMS that once powered growth is now quietly becoming a source of friction. As digital expectations evolve and AI-driven content operations become the norm, legacy platforms often struggle to keep up. What was once a reliable tool can slowly turn into a bottleneck. Slowing down teams, limiting innovation, and creating hidden inefficiencies across your digital ecosystem.If your CMS feels more like a constraint than a catalyst, it’s time to take a closer look. The signs aren’t always obvious, but they’re there, lurking in your workflows, your analytics, and your team’s frustrations.In this article, we’ll explore five key indicators that your CMS may be holding you back and what you can do to move forward with confidence.<h3 id="1.-your-cms-slows-down-marketing-operations">1. Your CMS Slows Down Marketing Operations</h3>One of the most telling signs that your CMS is no longer serving your business is when it becomes a bottleneck for your marketing team. In today’s digital-first world, marketing agility is non-negotiable. Campaigns need to launch quickly, content must be updated in real time, and teams must be able to respond to trends and customer behavior without delay.Yet, in many organizations, marketers are still dependent on developers for even the simplest tasks. Take the following examples of updating a homepage banner, creating a landing page, or publishing a blog post. This dependency creates friction, slows down execution, and often leads to missed opportunities.The problem isn’t your team—it’s your tools. A CMS that lacks marketer-friendly features forces creative teams to work through IT, creating unnecessary backlogs and reducing overall productivity. Worse, it can stifle innovation, as teams avoid experimenting with new formats or channels due to technical constraints.What to look for:<ul><li>Manual content publishing processes that require developer intervention</li><li>Lack of WYSIWYG (what-you-see-is-what-you-get) editing or real-time preview tools</li><li>Inflexible templates that require code changes for layout or design updates</li><li>Delays in campaign launches due to technical bottlenecks</li></ul>What to do about it:Modern CMS platforms like <a target="_blank" rel="noopener noreferrer" href="https://www.progress.com/sitefinity-cms?utm_source=cmscritic&amp;utm_medium=content-paid&amp;utm_campaign=sf_ww_sponsored_article_1_cmscritic">Sitefinity</a> are built to eliminate these barriers. With intuitive drag-and-drop interfaces, reusable content blocks, and built-in workflow automation, Sitefinity empowers marketers to take control of the content lifecycle. Teams can launch campaigns faster, iterate more freely, and maintain brand consistency without relying on developers for every change.The result? Faster time-to-market, more agile marketing operations, and a CMS that truly supports your growth strategy.<h3 id="2.-you’ve-outgrown-the-platform">2. You’ve Outgrown the Platform</h3>Growth is a good problem to have, until your CMS can’t keep up. As your organization expands into new markets, launches additional brands, or scales its digital footprint, the demands on your content infrastructure increase exponentially. What once worked for a single site or region can quickly become a tangled web of inefficiencies.If your CMS wasn’t built with scale in mind, you may find yourself duplicating content across multiple sites, struggling to maintain consistent branding, or relying on disconnected tools to manage what should be a unified experience. This not only wastes time and resources but also introduces risk—especially when it comes to compliance, localization, and governance.What to look for:<ul><li>Difficulty managing multi-brand, multi-region, or multilingual content</li><li>Lack of centralized governance, permissions, or approval workflows</li><li>Fragmented user experiences across websites, apps, and channels</li><li>Inconsistent branding or messaging due to siloed content systems</li></ul>What to do about it:Sitefinity is purpose-built for organizations that need to scale without sacrificing control. Its <a target="_blank" rel="noopener noreferrer" href="https://www.progress.com/documentation/sitefinity-cms/multisite-manage-multiple-sites?utm_source=cmscritic&amp;utm_medium=content-paid&amp;utm_campaign=sf_ww_sponsored_article_1_cmscritic">multi-site management capabilities</a> allow you to oversee dozens—or even hundreds—of digital properties from a single interface. Granular permissions ensure the right people have access to the right content, while built-in localization tools make it easy to tailor experiences for global audiences.Whether you're expanding into new markets, consolidating legacy systems, or simply trying to bring order to digital chaos, Sitefinity provides the structure and flexibility to grow with confidence<h3 id="3.-ai-isn’t-embedded-(or-is-missing-altogether)">3. AI Isn’t Embedded (or Is Missing Altogether)</h3>Artificial intelligence is no longer a futuristic concept. It’s a foundational element of modern digital experience platforms. From content creation and personalization to SEO optimization and workflow automation, AI is transforming how marketing and IT teams operate. If your CMS doesn’t support AI or requires complex, custom integrations to do so, you’re likely falling behind.Today’s digital leaders are using AI to do more with less. They’re automating repetitive tasks, delivering hyper-personalized experiences, and gaining real-time insights that drive smarter decisions. Without AI, your team is left to manually tag content, guess at what will resonate with audiences, and spend hours on tasks that could be handled in seconds.What to look for:<ul><li>Manual tagging, categorization, or SEO optimization</li><li>No personalization or predictive content capabilities</li><li>Lack of automation in content workflows</li><li>Inability to analyze content performance in real time</li></ul>What to do about it:With <a target="_blank" rel="noopener noreferrer" href="https://www.progress.com/blogs/ai-digital-modernization-limitless-data-connectivity-sitefinity-15?utm_source=cmscritic&amp;utm_medium=content-paid&amp;utm_campaign=sf_ww_sponsored_article_1_cmscritic">AI-powered digital modernization</a>, Sitefinity integrates AI directly into the content lifecycle, making it accessible and actionable for both marketers and developers. From AI-powered content recommendations and automated SEO enhancements to intelligent segmentation and performance analytics, Sitefinity helps teams work smarter—not harder.By embedding AI into your CMS, you unlock new levels of efficiency, agility, and customer relevance. It’s not just about keeping the pace, it’s about leading the way.<h3 id="4.-it-doesn’t-integrate-with-your-stack">4. It Doesn’t Integrate with Your Stack</h3>Your CMS doesn’t operate in a vacuum. It needs to connect with your CRM, marketing automation platform, analytics tools, and more. If it doesn’t, you’re left with siloed data, manual handoffs, and limited visibility.Disconnected systems not only slow down operations but also make it harder to deliver cohesive, data-driven experiences. In today’s omnichannel world, integration isn’t optional, it’s essential.What to look for:<ul><li>Manual data transfers between systems</li><li>Inconsistent customer profiles or reporting</li><li>Limited API or connector support</li></ul>What to do about it:Sitefinity’s open architecture and <a target="_blank" rel="noopener noreferrer" href="https://www.progress.com/sitefinity-cms/integration?utm_source=cmscritic&amp;utm_medium=content-paid&amp;utm_campaign=sf_ww_sponsored_article_1_cmscritic">robust integration capabilities</a> makes it easy to connect with the tools you already use. Whether you’re syncing with Salesforce, integrating with Power BI, or connecting to a custom ERP, it ensures your CMS is part of a unified digital ecosystem.<h3 id="5.-security-and-compliance-gaps-are-emerging">5. Security and Compliance Gaps Are Emerging</h3>Security and compliance are non-negotiable. Especially for enterprises operating in regulated industries or handling sensitive customer data. Unfortunately, many legacy CMS platforms struggle to keep up with evolving standards.From outdated authentication protocols to limited audit trails, these gaps can expose your organization to risk. And with regulations like GDPR, HIPAA, and CCPA tightening, the stakes are higher than ever.What to look for:<ul><li>Frequent security patches or workarounds</li><li>Difficulty meeting compliance requirements</li><li>Lack of role-based access or audit logging</li></ul>What to do about it:Sitefinity is built with <a target="_blank" rel="noopener noreferrer" href="https://www.progress.com/sitefinity-cms/platform/security?utm_source=cmscritic&amp;utm_medium=content-paid&amp;utm_campaign=sf_ww_sponsored_article_1_cmscritic">enterprise-grade security and compliance</a> in mind. It supports role-based access control, secure hosting, and detailed audit trails, helping you protect data, meet regulatory requirements, and keep customer trust.<h3 id="conclusion:-don’t-let-your-platform-be-the-problem">Conclusion: Don’t Let Your Platform Be the Problem</h3>Your CMS should be a strategic enabler and not a source of friction. If it’s slowing down your teams, limiting your growth, or failing to keep up with modern demands, it’s time to take a closer look.The good news? You don’t have to settle. Platforms like Sitefinity are purpose-built to support today’s digital experience leaders—combining marketer-friendly tools, developer flexibility, AI-powered insights, and enterprise-grade security. <a target="_blank" rel="noopener noreferrer" href="https://www.progress.com/sitefinity-cms?utm_source=cmscritic&amp;utm_medium=content-paid&amp;utm_campaign=sf_ww_sponsored_article_1_cmscritic">Discover how Sitefinity powers content-driven digital experiences.</a> <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Is Your CMS Holding You Back? 5 Signs It’s Time to Rethink Your Platform

katie-austin

<hr /> The financial services domain is experiencing a remarkable transformation, prompted by disruptive newcomers and the rise of Open Finance. These modern players, predominantly digital-only banking entities, are not merely passively accepting the tide of digital transition, but are actively molding it, setting a groundwork for an increasingly open, inclusive, and technologically oriented financial environment.What distinguishes these modifications is their core emphasis on "access." Technological breakthroughs in the fintech sector, in conjunction with Open Finance principles, are slowly but surely unraveling the intricacies of the financial sphere, making it more approachable, safe, and user-friendly for all. This tilt towards a tech-centric strategy is notably accentuated in the North American region, where the demand for digital experiences from consumers is heightened.Adding another layer to these developments are environmental, social, and governance (ESG) matters, along with the "Great Resignation." As customers demonstrate increasing interest in ESG, providers of financial services are forced to adapt by formulating distinctive fund solutions that address these issues. Concurrently, though it appears to be ending, the "Great Resignation" has amplified the necessity for financial establishments to refine their digital capabilities and organizational cultures in order to attract and retain premier professionals.Within this dynamic environment, traditional profit-driven structures are being substituted by a customer-centric methodology. Modern-day providers of financial services are discovering that by prioritizing customer value, financial gains follow naturally. To maintain their competitive edge, these institutions are incessantly harmonizing the digitalization of their offerings with the pressing need to enhance security, accessibility, and customization.<h2 id="personalization-and-adding-a-human-touch">Personalization and Adding a Human Touch</h2>According to <a target="_blank" rel="noopener noreferrer" href="https://www.mckinsey.com/industries/financial-services/our-insights/banking-matters/consumer-trends-in-digital-payments">McKinsey’s 2022 Digital Payments Consumer Survey,</a> nine out of 10 Americans now use some form of digital payments. Additionally, the percentage of respondents who use two or more forms of digital payments has increased from 51% in 2021 to 62% in 2022. This growing segment of consumers using digital payments and increasing competition in the digital payment industry means companies need to work hard to appeal to customers and gain their business.Although digitization is clearly transforming the industry, it is important to note that many still prefer human interaction when making high-value financial decisions. By incorporating human interaction into digital experiences through methods such as omnichannel content delivery and conversational AI, organizations can make interactions more engaging and personalized to consumers.Technologies such as data analytics, mobile development, artificial intelligence, and APIs can be used by financial institutions to deliver value to customers while still maintaining a human touch. Conversational AI tools like chatbots let financial institutions offer 24/7 support. Chatbots can handle routine inquiries and transactions and hand off more complex queries to virtual assistants. Meanwhile, the vast amounts of customer data available regarding behavior and preferences can be used to offer tailored recommendations and promotions.To tie it all together, financial institutions should offer a consistent and seamless experience across channels that incorporates the right mix of digital interaction and human touch. Companies establish familiarity with their customers and build trust when online content is consistent, easily delivered across all digital assets and applications, and managed all in one place.<h2 id="delivering-great-content-through-cms">Delivering Great Content through CMS</h2>Ultimately, what makes a great digital financial experience possible is timely and relevant digital content. The most important thing to customers is that they are kept informed of their financial situation. Institutions can connect with their customers by providing content that updates, educates, and motivates them.Delivering such tailored content requires customer insights, data intelligence, and content management processes to be streamlined through reliable, future-proofed technology. At the center of all this is a Content Management System (CMS), which is a platform used to manage digital content and deliver personalized experiences. Financial services providers can build and manage their digital channels, such as websites and mobile apps, in a centralized manner using a CMS.In addition to simplifying content creation and management, a CMS can also ensure consistency across digital channels. Details like specific offerings, rates, and locations change frequently. A CMS can be used to publish changes across multiple sites more quickly and efficiently.A CMS also enables integration with other systems, such as marketing automation platforms and Customer Relationship Management (CRM). Integration creates the opportunity to offer personalized experiences based on the account portfolios and branch locations of customers.Lastly, a CMS enables digital channels to be optimized for different devices and methods of consumption. Using a CMS, financial service providers can develop responsive websites and mobile applications for different devices and screen sizes, which is essential for customers to access financial services anywhere, anytime, and on any device.<h2 id="maximizing-your-cms">Maximizing your CMS</h2>As the financial services industry continues to change rapidly and more consumers adopt digital payment systems, IT and marketing needs to prioritize humanizing digital experiences. Customer preference for digital interaction puts the onus on businesses to find new and innovative ways to incorporate human elements into digital experiences. Conversational AI and omnichannel experiences all help businesses connect with customers without putting strain on human team members. With a connected digital experience platform, financial services providers can deliver personalized experiences through managed digital content.To maximize the value of a CMS, IT leaders should investigate the built-in security, auditing, and compliance capabilities of each platform. Other key factors are advanced workflow automation capabilities and support for secure data transfer. A CMS platform that accounts for all of this will make sure IT leaders can deliver engaging digital experiences in a more efficient and valuable way.<hr /><a target="_blank" rel="noopener noreferrer" href="https://www.cmscritic.com/critics/jay-sanderson/">Jay Sanderson</a> is Senior Product Marketing Manager, Digital Experience, at Progress and a CMS Critic contributor.

The Benefits of Personalization and CMS to Improve Digital Financial Experiences

jay-sanderson

Accelerating the Agentic Future: Sitecore.ai Gives Marketers an Inspiring Roadmap for Their AI Journey

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/michael-spenceley">Michael Spenceley</a> is Leader, Learning &amp; Content Standards - Innovative Medicine at <a target="_blank" rel="noopener noreferrer" href="https://www.jnj.com/">Johnson &amp; Johnson</a> and a CMS Critic Contributor. <hr /> Most organizations understand <a target="_blank" rel="noopener noreferrer" href="https://blog.hubspot.com/marketing/content-operations">content operations</a>, even if there are differences in how it's executed. Generally speaking, it's the foundation of people, processes, and technology that enables a brand to manage its content at scale across a multitude of channels. But it's also a living, breathing activity that requires continuous maintenance and consideration. Regardless of how you navigate the ebb and flow of creating, reviewing, publishing, and managing your content, there are fundamentals that almost every model shares – and areas where things can be optimized and improved.In my years of managing content across large enterprises with distributed teams in highly regulated industries, I've formulated an operating model for optimizing content operations. Not only has it proven very successful in content applications, but it also has the potential to improve collaboration, support strategic goals, and enhance other facets of your business operations.<h3 id="why-is-this-important?">Why is this important?</h3>You may already intuitively think about your operation in this way. However, this structure provides a clear path for continuing to optimize your operation over a longer period. It also gives your team and your broader organization a clear language to articulate where and how work gets done today and a roadmap to get it to where it should be in the future. While I’ve framed this concept in the context of content operations, most of it likely applies to any service delivery operation across a wide range of processes and industries.  <h3 id="what-is-it?">What is it?</h3>This model provides a clear set of options for how work gets done, where it gets done, and who does it – with a focus on ensuring that the how, where, and who is fit for purpose based on the nature of the work. Here is an example of a tiered operating model: <ul><li>Tier 1 – Stays with the business<ul><li>Mostly strategic work that requires a high level of business or product subject matter expertise</li><li>Highest cost tier </li></ul></li><li>Tier 2 – Centralized content services<ul><li>Mix of tactical and strategic, requires moderate level of business or product subject matter expertise, significant content strategy expertise, and proximity to business stakeholders in tier 1</li><li>Lower cost tier</li></ul></li><li>Tier 3 – Outsource/Offshore<ul><li>Mostly transactional, requires low level of business or product subject matter expertise but still requires human intervention</li><li>Low-cost tier</li></ul></li><li>Tier 4 – Automate<ul><li>Transactional, repeatable and requires minimal human intervention</li><li>Lowest cost tier </li></ul></li></ul><h3 id="how-do-you-do-it?">How do you do it?</h3>It’s worth mentioning at this point that all the steps below shouldn’t be done in isolation; they should all be done in partnership with business stakeholders who currently own and interact with these processes. <ol><li>Start by defining the tiers in your model. Determine which tiers already exist and then consider tiers you need in the future that you may not have today.</li><li>Document processes, activities, and tasks that are done in each tier today. It’s up to you how granular you get. If your processes are complex, you’re going to need more granularity. If you plan to split certain activities across tiers, you’re going to need more granularity to understand which parts of the process should sit in different tiers. </li><li>Estimate your cost for each tier. This can be as simple as an average hourly rate by tier.</li><li>Based on cost and complexity of the work in each tier today, consider where you have opportunities to centralize, optimize and move work down the tiers. Work can move down the tiers over time, or it can skip tiers depending on the nature of the work. </li></ol><h3 id="how-might-this-help-you?-">How might this help you? </h3>It provides a roadmap to take in new work in a structured way, and it shows your business partners that you’re willing to collaborate in a way that acknowledges what they value, their pain points, and their appetite for change. In the beginning, you may be focused on work that’s perceived as tactical or tedious that you don’t want to do, but that gives you an opportunity to centralize, standardize and optimize it. This opens the door to begin a conversation about taking on more strategic and impactful work. This doesn’t happen overnight. It’s a journey.  <h3 id="watchouts">Watchouts</h3>Here are some common pitfalls to be aware of as you consider implementing your version of this model:<ul><li>Don’t create unnecessary handoffs. Be thoughtful about splitting up related activities across different tiers. Sometimes it makes sense to keep certain activities together.</li><li>As you implement, you’re moving work between teams, between vendors, and maybe between countries. This is a delicate process that requires a focus on managing and leading through the change.</li><li>While there will be challenges and a learning curve, once a process moves from one tier to another and is stabilized, it should be better than it was before. This isn’t just about cost; it’s about optimization of both the process and the experience of everyone who interacts with that process.</li><li>Make sure your lower-cost tiers (especially automation) actually cost less. If it costs you millions of dollars to build an AI to do a task that a human can do for a few thousand dollars per year, it may not be worth it – at least not yet. As AI becomes more advanced and cheaper, that time will come.</li><li>If you come across activities that just don’t make sense, always question it. Don’t try to optimize something that shouldn’t be done at all.    </li></ul> <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

An Operating Model to Optimize Content Operations (and Probably Lots of Other Stuff)

michael-spenceley

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/tom-cranstoun">Tom Cranstoun</a>, “The AEM Guy,” is the principal consultant at Digital Domain Technologies Limited and a CMS Critic contributor. <hr /> <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/adobe-experience-manager">Adobe Experience Manager's</a> transformation from its open source foundations to today's composable enterprise platform reveals compelling insights into where digital experience platforms are heading. Having observed AEM implementations across global brands for thirteen years, including Nissan-Renault, Twitter, Ford, and Jaguar Land Rover, the platform's trajectory points toward a fundamental shift in how enterprises approach content management.  <figure class="image image-style-align-center image_resized" style="width:84.25%"><img src="https://cmscritic.com/ms-content/uploads/2025/06/image-1750016427416.png" /></figure>Graph source: builtwith.com<h3 id="beyond-traditional-cms-thinking">Beyond Traditional CMS Thinking</h3>AEM's unique architecture – built on open-source foundations including <a target="_blank" rel="noopener noreferrer" href="https://jackrabbit.apache.org/jcr/index.html">Apache Jackrabbit</a>, <a target="_blank" rel="noopener noreferrer" href="https://felix.apache.org/documentation/index.html">Felix</a>, and <a target="_blank" rel="noopener noreferrer" href="https://sling.apache.org/">Sling</a> – has always enabled modular deployment. Today's 35,000 active implementations demonstrate this composability in practice, but Adobe's strategic direction suggests something far more transformative: an ecosystem approach that transcends traditional platform boundaries.<h3 id="the-ecosystem-revolution">The Ecosystem Revolution</h3>Adobe has introduced three innovations that signal this transformation: Franklin (Edge Delivery Services), the Universal Editor, and AEM Document Authoring. These aren't incremental CMS features – they represent a complete rethinking of content workflows.<ul><li><a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/adobe-experience-manager-evolves-franklin-launches-next-gen-composability-feature">Franklin </a>represents perhaps the most radical departure from conventional approaches. Content creators can write in Google Docs or Microsoft Word, then publish directly to Adobe's edge network as fully rendered web pages. The entire frontend becomes open source – downloadable, modifiable, and customizable without backend dependencies. This acknowledges that content creation often happens outside traditional CMS interfaces. Quick fact: Named after <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/Rosalind_Franklin">Rosalind Franklin, </a>who helped discover the helix structure of DNA, the initiative aligns with Adobe's tagline of “Creativity is in our DNA.” </li><li><a target="_blank" rel="noopener noreferrer" href="https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/implementing/developing/universal-editor/getting-started">The Universal Editor</a> takes a complementary approach, enabling in-browser editing of live websites regardless of the underlying CMS. While proprietary, it can connect to any content system with appropriate markup, creating intriguing cross-platform integration possibilities.</li><li><a target="_blank" rel="noopener noreferrer" href="https://www.aem.live/developer/da-tutorial">AEM Document Authoring (DA)</a> bridges the gap between document-based editing simplicity and full CMS capabilities. Recent implementations demonstrate its viability – Cognizant Netcentric launched the first client website using DA for <a target="_blank" rel="noopener noreferrer" href="https://www.netcentric.biz/insights/2025/04/edge-delivery-services-aem-document-authoring">Bimota</a> motorcycle brand in just three weeks from concept to DNS switch. DA functions as "the rocket engine accelerating Edge Delivery Services," providing enterprise-grade features like versioning, localization, and workflow management while maintaining streamlined content creation.</li></ul>More significantly, Adobe positions these tools as part of a broader digital experience ecosystem rather than CMS features. The AI-powered Firefly system integrates across Photoshop, Lightroom, AEM, and Franklin through Adobe I/O – itself built on <a target="_blank" rel="noopener noreferrer" href="https://github.com/adobe-apiplatform/incubator-openwhisk">Apache OpenWhisk,</a> an open source serverless platform. Creative professionals can save directly from Photoshop into AEM, while developers compose workflows across multiple Adobe services through standardized APIs.<h3 id="industry-transformation">Industry Transformation</h3>This revolution carries profound implications beyond Adobe's product roadmap. Traditional boundaries between content management, digital asset management, and creative tools are dissolving. Organizations increasingly need flexible integration points rather than comprehensive suites.The Bimota implementation exemplifies this shift. Rather than requiring months of traditional CMS setup, the motorcycle brand achieved complete digital presence in three weeks by combining document-based content creation with enterprise-grade delivery infrastructure. This speed-to-market advantage becomes particularly valuable for brands launching new products or entering new markets.AEM's trajectory illustrates a broader industry pattern: success in enterprise software now requires balancing proprietary innovation with open standards and community contributions. Adobe maintains core differentiators while contributing to shared infrastructure that benefits the entire ecosystem.Document Authoring's positioning between simple document editing and full CMS complexity addresses a persistent industry challenge. Many organizations struggle with tools that are either too simple for enterprise needs or too complex for content teams. DA's approach – combining familiar editing interfaces with backend enterprise features – suggests a middle path that could influence how other vendors design content creation tools.<h3 id="the-path-forward">The Path Forward</h3>Enterprise content management appears headed toward greater modularity and specialization. Organizations will likely assemble solutions from best-of-breed components rather than selecting monolithic platforms. This creates opportunities for both established players like Adobe and emerging specialists focusing on specific workflow elements.Adobe's investment in open-source infrastructure suggests the company understands this dynamic. By providing solid foundational technologies while competing on higher-level integration and user experience, Adobe positions itself as an ecosystem orchestrator rather than a platform vendor.The Universal Editor's cross-platform capabilities hint at even more interesting possibilities. If content editing becomes platform-agnostic, the competitive landscape shifts from CMS features toward content workflow optimization and delivery performance.Looking ahead, successful digital experience platforms will likely share certain characteristics: API-first architecture, headless capabilities, strong integration ecosystems, and the flexibility to work alongside rather than replace existing tools. AEM's journey provides a template for this transformation.<h3 id="why-it-matters">Why it Matters</h3>The future belongs not to platforms that try to do everything, but to those that do specific things exceptionally well while enabling seamless integration with complementary tools. Adobe's current direction – rearchitecting while maintaining operational continuity – suggests they understand this principle and are building accordingly.The shift from monolithic platforms to composable ecosystems represents more than a technical evolution; it's a fundamental reimagining of how enterprises create, manage, and deliver digital experiences. Adobe Experience Manager's transformation offers a glimpse into this future, where success comes from orchestrating ecosystems rather than controlling platforms. <hr /><h4 style="text-align:center" id="looking-for-guidance-on-adobe?-talk-to-an-expert.">Looking for guidance on Adobe? <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /> <h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

What's ahead for Adobe Experience Manager? An ecosystem revolution. Here's why

tom-cranstoun

<hr /> <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/Rosalind_Franklin">Rosalind Franklin</a> was a pioneering British chemist and X-ray crystallographer whose work was crucial to understanding the molecular structures of DNA, RNA, viruses, coal, and graphite. However, she is best known for her pivotal role in the discovery of the double helix structure of DNA – even though her contributions were not fully recognized during her lifetime. As she once famously observed, “Science and everyday life cannot and should not be separated.” Given her astounding role in uncovering the component structure of life, it's apropos that <a target="_blank" rel="noopener noreferrer" href="https://www.cmscritic.com/adobe-experience-cloud-adds-new-headless-cms-capabilities-updates-to-commerce-integration/">Adobe</a> – the <a target="_blank" rel="noopener noreferrer" href="https://business.adobe.com/blog/the-latest/adobe-named-a-leader-in-2023-gartner-magic-quadrant-for-digital-experience-platforms#:~:text=The%20Latest-,Adobe%20named%20a%20Leader%20in%202023%20Gartner%C2%AE,%E2%84%A2%20for%20Digital%20Experience%20Platforms&amp;text=Gartner%20published%20the%20latest%20Magic,has%20been%20named%20a%20Leader.">Gartner MQ Leader</a> for DXPs – decided to refer to a new feature in its <a target="_blank" rel="noopener noreferrer" href="https://www.adobe.com/?clickref=1101lwIXbvhb&amp;mv=affiliate&amp;mv2=pz&amp;as_camptype=277929&amp;as_channel=affiliate&amp;as_source=partnerize&amp;as_campaign=chelen">AEM</a> suite called <a target="_blank" rel="noopener noreferrer" href="https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/forms/forms-overview/latest-innovations.html?lang=en">Next-Gen Composability</a> as "<a target="_blank" rel="noopener noreferrer" href="https://www.hlx.live/home">The Project Franklin</a>" initiative.A bit of background on the skunkworks: Franklin was introduced in January as a lightweight CMS architecture designed to launch new sites faster and accelerate page performance. It also provided a more intuitive way to create and publish content using simple tools like <a target="_blank" rel="noopener noreferrer" href="https://www.google.com/docs/about/">Google Docs</a> or <a target="_blank" rel="noopener noreferrer" href="https://www.microsoft.com/en-us/microsoft-365/word">Microsoft Word</a> for authoring. The news was officially announced last month at <a target="_blank" rel="noopener noreferrer" href="https://business.adobe.com/summit/adobe-summit.html">Adobe Summit 2023</a>, but Adobe is already experiencing success with a pilot customer (keep reading for more details). <h2 id="what-is-next-gen-composability?">What is Next-Gen Composability?</h2>Content management jargon can take on many forms, with enough variations to make any head spin. With Next-Gen Composability, Adobe is attempting to make things simple. Really simple.When implementing Adobe Experience Manager (AEM) in the past, developers and marketers would be tasked with learning new publishing tools, workflows, and more – often requiring several different learned processes across multiple channels. With Next-Gen Composability, AEM can now leverage commonly used tools like Microsoft Office 365 or Google Workspace and implement content built from those tools directly into the experience manager.Producing and editing content in channels that marketers are already familiar with can reduce the back and forth that plagues many enterprise CMSes. With these hurdles now removed from the equation, building websites and producing content should become faster and more reliable – and further reduce dependence on technical support teams. It should also reduce the overall friction with implementing AEM. <h2 id="lightning-fast-pages-with-high-google-lighthouse-scores">Lightning-fast pages with high Google Lighthouse scores</h2>The cloud-native infrastructure behind Next-Gen Composability is designed for speed. The tools built into the program require each web page to render a <a target="_blank" rel="noopener noreferrer" href="https://developer.chrome.com/docs/lighthouse/overview/">Google Lighthouse</a> score of 100 on live pages – made possible by fast caching and an edge delivery engine.Along with enhanced page performance, content can be built quickly with Next-Gen composability because teams can use tools they already know – and all with a few clicks. For content creators, this should eliminate many obstacles throughout the publishing workflow, giving them greater speed and agility. <h2 id="supercharged-forms">Supercharged forms</h2>Forms continue to be one of a website's most important engagement tools. They're also a huge pain for content creators.According to Adobe's website, with Next Gen Composability, users across an enterprise can create forms using their preferred tools, such as Microsoft Excel and Google Sheets – without extensive training on new UI workflows.What’s more, Next Gen Composability is designed to load forms with unmatched speed, achieving a near-perfect Google Lighthouse score on live pages, practically guaranteeing top performance and user experience.<h2 id="tried,-tested,-and-approved">Tried, Tested, and Approved</h2>The first to implement Next-Gen Composability within AEM was Adobe partner <a target="_blank" rel="noopener noreferrer" href="https://www.netcentric.biz/insights/2023/04/next-gen-composability-reimagines-content-management">Cognizant Netcentric</a>. They used the new feature to produce <a target="_blank" rel="noopener noreferrer" href="https://www.netcentric.biz/">cognizantnetcentric.com</a> – drafting their content in Google Workspace.In a blog article reflecting the project’s success, <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/katrin-weissenborn/">Katrin Weissenborn</a>, a commercial marketing manager at Cognizant Netcentric, commented on the ease of use and overall satisfaction with Next-Gen Composability:“Next-Gen Composability has completely transformed the way we work, our web publishing has never been that fast and easy before. Whenever I spot something on the website that I want to change, I just do it myself in record time, no need to brief content editors. As soon as the change is live, I just tag my content editing colleagues directly in the content repository so the change will also be done in other languages to ensure a consistent user experience throughout.”<h2 id="about-adobe">About Adobe</h2>Adobe is changing the world through digital experiences. For more information, visit <a target="_blank" rel="noopener noreferrer" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.adobe.com&amp;esheet=52479752&amp;newsitemid=20210819005739&amp;lan=en-US&amp;anchor=www.adobe.com&amp;index=3&amp;md5=16bfbb09ccdd811085bcdfd56783339b">www.adobe.com</a>.

Adobe Experience Manager Evolves Franklin, Launches Next-Gen Composability Feature

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