Articles - Page 13

Brightspot Illuminates the Future of CMS with Human-Controlled, AI-Powered Storytelling 

matt-garrepy

As AI-generated search grows, Otterly is utterly awesome for marketers. Here’s why

Hungry for Composable? New Research Shows a Growing Appetite for MACH Technologies

Reflections on CMS Kickoff 25 from ‘The AEM Guy’

tom-cranstoun

<a target="_blank" href="https://cmscritic.com/critics/michael-spenceley">Michael Spenceley</a> is Leader, Learning &amp; Content Standards - Innovative Medicine at <a target="_blank" href="https://www.jnj.com/">Johnson &amp; Johnson</a> and a CMS Critic Contributor. <hr />If you're a content professional, you've likely spent much of your career focused on how to govern the accuracy and quality of content. As Generative AI (Gen AI) has entered our collective corporate consciousness, our content is now under a microscope. If you have outdated or inaccurate content, Gen AI will bring it into focus for all to see. On one hand, this will lead to uncomfortable conversations for those who are responsible for the accuracy of content, but this also presents a significant opportunity for content professionals. Here's a conversation I’ve had a few times lately: Business Leader: “We have all this content, if we put it in a Gen AI tool, won’t that make it easier for people to get answers, reduce call center volume and create a better experience for our employees and customers?”Technologist: "Yeah, we can do that. We can integrate your CMS or knowledgebase with our Gen AI platform."Business Leader: “Michael, what do you think?”Me: "Well, I think there are more questions we need to ask. Do we have quality content to feed into the Gen AI experience? Do we have the right level of governance to ensure accuracy? Do we have clear roles and responsibilities for those who own content feeding into Gen AI? Is the ROI sufficient to invest the time and money to do this right?”  Business leaders are now recognizing the importance of good content to enable an effective Gen AI experience for employees and customers. Getting content governance right, especially in large organizations, takes lots of people, rigorous processes, clear roles and responsibilities and accountability. Here are three things all content professionals should focus on as Gen AI initiatives take center stage: <h3 id="1.-keep-moving,-even-when-it's-not-perfect">1. Keep moving, even when it's not perfect</h3>Be agile and be okay with imperfection. If you wait to use Gen AI until you've solved all your content governance problems, you will never start. Come up with an approach that works for your organization.  I see it as a two-pronged approach. First, what steps do you take right now to keep Gen AI moving? At this stage, you don't know what will work so keep it simple. Second, while you're doing that, plan for the long-term. To scale your approach, what tech do you need, what integrations and what processes need to be in place? Here’s a real example of what I’ve tried in my organization:When we need content for a new Gen AI use case, we follow this process:<ul><li>Identify – Identify relevant content that already exists. </li><li>Validate – Analyze content to ensure we have the most current version and it’s the correct level of detail.</li><li>Remediate – Work with subject matter experts to update content that is out of date and create new content to fill any gaps.</li><li>Extract – Technical team extracts content from our source system to ingest into Gen AI. </li><li>Monitor &amp; Update – Leverage existing reporting and processes to determine when content needs to be updated in the Gen AI tool.</li></ul>This is a largely manual process, but it works for now and as we refine it, we're planning for how best to scale it in the future and reduce manual effort through integrations and automation. <h3 id="2.-get-the-right-people-involved-">2. Get the right people involved </h3>If you're a content professional or a SME who owns content, speak up and get involved in Gen AI initiatives. You know things that are important to this process that others may not know. If you're not a content professional and you're on the technical side of Gen AI, don't go it alone. While you can probably get your hands on some content to start, there is a chance that there's a lot you don't know about the content. When assessing content for accuracy and relevance, there can be many nuances, especially in large global organizations. Additionally, content teams already have processes in place to source and update content, and they have relationships with the subject matter experts who can validate content. Rely on content professionals and SMEs to tell you which content is ready for Gen AI and what steps need to be taken to prepare content. Here’s a real example of what I’ve tried in my organization:We established weekly touchpoints that include a combination of content, IT and business process owners. The content team drives the identify, validate, remediate, extract, and monitor process. The content team works with SMEs and content owners to validate content accuracy and remediate gaps. Our IT partners ingest content into the Gen AI tool and train the model. This ensures that this work is connected to our existing content governance process and isn't seen as additional work for content and process owners. We have one source of truth, one process and one governance model for content. Gen AI is just an additional channel where the content is being consumed. This could change in the future, but leveraging existing processes and infrastructure is an effective way to get things moving quickly.    <h3 id="3.-seize-the-opportunity-to-get-resources-and-support">3. Seize the opportunity to get resources and support</h3>In large organizations, content governance has often not gotten the time and attention it deserves, beyond a small group of content professionals. In the short time I've been working on this, I have learned that this connection between content and the success of Gen AI, is logical but isn't always obvious. It's on us, as content professionals, to speak up, get involved and make the case. Here’s a real example of what I’ve tried in my organization:We engaged with leaders and content owners to help them understand how our content will make or break our journey with Gen AI and are weaving Gen AI into our strategic vision for the future of content. We’re defining requirements for how our content needs to be structured and stored in the future to enable a good Gen AI experience.  Specifically, how to simplify and componentize content with component-level metadata. We’re also defining future-state content governance and what that takes from a resource standpoint. This includes how we drive greater accountability and create clearer roles and responsibilities for our content professionals and content owners to ensure content accuracy. <h3 id="conclusion">Conclusion</h3>As with anything new, there are still more questions than answers. Here are a few questions that content professionals should be thinking about:<ul><li>I’ve been on a mission to promote the idea that less content is more. Will a minimalist approach to content work in the age of Gen AI? </li><li>Many people challenge the accuracy of information coming from Gen AI. What role might content professionals play to change that perception? </li><li>Will content structure, metadata and governance still matter as Gen AI gets more advanced?</li></ul>I’m sure we’ll continue to debate these questions in the coming years. This space is evolving quickly, and I'm confident there will be advancements to make it easier in the future. Given the technology and resource constraints that all organizations are dealing with, these are some practical things to consider as you embark on your Gen AI journey. For now, it’s going to be messy, and that’s okay. Seize this opportunity to elevate your role as a content professional in your organization.    <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Generative AI is Making Content King Again

michael-spenceley

Contentstack just acquired Lytics, a real-time customer data platform. Here’s why it matters

<hr /> There's no denying that 2024's Wicked is an Oscar-worthy flick. In fact, it's already been <a target="_blank" href="https://www.forbes.com/sites/conormurray/2024/12/17/oscars-shortlists-announced-emilia-prez-and-wicked-lead/">shortlisted for multiple categories.</a>But hey, we think CMS is pretty wicked, too. And there are a few platforms that might be spellbinding enough for a trophy or two. Of course, it’s not up to us – at least not during the annual <a target="_blank" href="https://cmscritic.com/cms-critic-awards">CMS Critic Awards</a>. During this contest, we put you in the judge’s seat, so you can tell us what CMS and related DX tools really defied gravity in 2024.Keep scrolling for more background and the house rules, but here's how it works: Make your nominations at <a target="_blank" href="https://cmscritic.com/nominate">www.cmscritic.com/nominate.</a> We take the top five contenders across a range of categories, open that up to general voting, and announce the victors in late February.Hollywood can have its glam and glitz, but it doesn’t hold a candle to schema and workflows. Content is the real star of this musical, and the CMS Critic Awards is an opportunity for you to sing the praises of the platforms that power your digital experiences. <figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=Ew02JL1FcZg"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/Ew02JL1FcZg" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure><h3 id="it's-all-about-community">It's all about community</h3>If you’re not familiar, the CMS Critic Awards is an institution in the content management industry. It unites rabid fans across the globe to rally around the tools they love – no small feat in today’s fleeting technology landscape. But CMS is its own sort of bewitching ecosystem. With well-established enterprise vendors and a plethora of open source platforms, CMS enjoys some of the most loyal user communities in the tech pantheon. That’s why we’ve had such incredible participation over the past 12 years, making ours one of the longest-running awards programs in our industry (you can check out<a target="_blank" href="https://cmscritic.com/cms-critic-awards"> all the previous winners here</a>).While CMS is our Emerald City, we also make space for the expanded ecosystem of products. Over the last decade, we've seen the tornadic rise of digital experience technologies, from pure-play to fully integrated. To that end, we include categories for e-commerce, digital asset management, and even product information management. If it's a system that manages content, we want to celebrate it.In a land where technology can feel like it’s riding a broomstick, the CMS Critic Awards is proof that loyalty still lives – and people make all the difference.<h3 id="what-to-expect-with-this-year’s-categories">What to expect with this year’s categories</h3>2024. Man, what a whirlwind. This was the year <a target="_blank" href="https://cmscritic.com/wp-engine-wins-an-injunction-against-automattic-is-the-wordpress-scorched-earth-campaign-over">WordPress turned open source upside down</a>. The drama surrounding Matt Mullenweg’s contentious and public battle with <a target="_blank" href="https://cmscritic.com/products/wp-engine">WP Engine</a> took the tech world by storm, and the future feels decidedly unsettled. That said, WordPress still represents a crucial part of the market, and we want to know what your favorite tools are in this category, from <a target="_blank" href="https://cmscritic.com/products/drupal">Drupal</a> to proprietary platforms with free and open source versions of their software.This was also the year that many platforms “moved to the middle.” Traditionally headless players like Contentstack <a target="_blank" href="https://cmscritic.com/seeing-in-a-headless-world-contentstack-introduces-new-visual-building-capabilities-for-marketers">introduced visual builders</a> and preview capabilities, evolving into composable CMSes and DXPs. Meanwhile, pre-composed DXPs continued adding <a target="_blank" href="https://cmscritic.com/optimizely-introduces-new-saas-cms-with-visual-builder-for-marketers">headless capabilities and SaaS options</a> to become… well, more composable. From a category perspective, 2024 was a critical tipping point – and one that created more features and greater flexibility for buyers and customers. What does this mean for this year’s Awards categories? When nominating, the spectrum for “Best Headless CMS” can certainly be applied to more than just the pure play platforms – and likewise, a DXP can be inclusive of previous headless players that have advanced their feature sets. Tell us what you think.There were also a lot of moves in the DAM world, with <a target="_blank" href="https://cmscritic.com/canto-pim-unites-dam-and-product-information-management-streamlining-asset-and-data-workflows">Canto gobbling up Image Relay</a> and Cloudinary adding <a target="_blank" href="https://cmscritic.com/cloudinary-assets-brings-new-ai-powered-features-to-its-api-first-intelligent-dam">more AI-powered capabilities</a>. Still, there are DXPs with built-in DAMs that can hold their own – and now with greater composable flexibility (think <a target="_blank" href="https://cmscritic.com/acquia-widens-its-dxp-stack-with-widen-acquires-dam-and-pim-capabilities">Acquia’s acquisition of Widen</a>). To that end, you can nominate your favorite pure play or composed solution. And we’ve even made space for your top PIM picks, whether they’re part of a combined DAM/PIM solution or a standalone product. CMS and DXP platforms offer multiple features and capabilities. As always, if you feel a single vendor can live in more than one category, it’s your choice to nominate it. During last year's CMS Critic Awards, we had a huge showing in our “Best Composable Solution” and “Best AI Solution” categories. They're back again, so feel free to nominate any vendor in our space that delivered the most innovative composable or generative AI experience. <h3 id="a-note-about-integrity">A note about integrity</h3>The CMS Critic Awards are intended to be fun and friendly. But they do, at times, get a little fiery. Every year, we receive thousands of ballots. Users come together like wolfpacks, championing the platforms they love. We also intercept a number of, shall we say, “passionate” pleas, demanding to know why certain platforms were in a specific category, or why their tool wasn’t in the running. As always, we try to operate in a space of respect and integrity. Obviously, if a platform isn’t truly open source, it won’t be considered for “Best Open Source CMS.” But now more than ever, we're blurring the proverbial lines – and let’s face it, the analysts are also compounding the problem. So, our editorial team endeavors to stay out of the nominating process. As a reminder, we only take the top five in each category by nomination count, so anything below that won’t be featured in the final voting. <h3 id="how-to-make-your-nominations-for-the-2024-cms-critic-awards-">How to make your nominations for the 2024 CMS Critic Awards </h3>Drum roll… nominations for the 2024 CMS Critic Awards are officially open! Here’s how you can participate:<ol><li>Visit <a target="_blank" href="http://www.cmscritic.com/nominate">www.cmscritic.com/nominate</a></li><li>Fill out the required fields and enter the names of your nominees in each category. You don't have to include a nomination for every category – only complete the fields that you care about, and your ballot will be counted. Remember that you can nominate the same vendor in multiple categories.</li><li>Once completed, click the “Submit” button at the bottom of the form. </li><li>You can only nominate once, and companies or brands that offer incentives of any kind will be disqualified.</li><li>Spread the word! Remember to share and encourage others to participate, especially across your social channels.</li></ol>Nominations close on January 24, 2025, so get out there and rally your communities! Once we tabulate the results, we’ll announce the top five for general voting in early February via email and social. Don’t be green with envy. Show us how wicked your communities really are – and make your nominations today! <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-2025"><a href=" https://www.boye-co.com/conferences/cmskickoff25">CMS Kickoff 2025</a></h4>January 14-15, 2025 – St. Petersburg, FloridaJoin industry leaders at our third annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">so secure your tickets today.</a> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a>

Your Voice, Your Choice: Nominations are Open for the 2024 CMS Critic Awards

cms-critic-staff

The Sommelier of MACHtails: Sommsation’s Danielle Diliberti Uncorks Composability 

Revisiting 2024 Predictions on the Future of CMS

andrew

CMS Kickoff 26

Find out at CMS Kickoff 26, January 13 - 14, St. Pete FL

What's the future of CMS in the AI era?

#ffffff

Is the AI ‘Doomsday Clock’ ticking for developers? Don’t fear the Reaper

What's the MACH vibe in 2025? Here are 3 predictions (and more)

<hr /> <a target="_blank" href="https://cmscritic.com/products/ibex">Ibexa</a> isn’t just quibbling with <a target="_blank" href="https://www.quable.com/en">Quable</a>. They’re going all in on PIM.The digital experience platform – headquartered in Norway with offices worldwide – recently announced that it has merged with the product information management system. <a target="_blank" href="https://www.ibexa.co/blog/ibexa-and-quable-the-alliance-of-two-market-leaders-in-digital-experience">According to Ibexa’s blog</a>, the combination will accelerate each company’s individual development plans while offering clients the unique benefits of a unified, composable solution that simplifies the management of digital experiences. This combination reflects a growing trend in the marketplace, as integrated and modular digital solutions evolve to meet complex brand challenges. By breaking down technical and organizational boundaries, Ibexa and Quable aim to define market standards by enhancing the relationship between digital experience management and product information.From a structural standpoint, Ibexa will become a majority shareholder in Quable, which is based in France. The alliance is not limited to technological considerations, as it also endeavors to project a new vision of digital ecosystems that combines the shared values of both organizations.As part of the deal, Quable will remain autonomous, maintaining its operational independence over its PIM while benefiting from Ibexa's international scale, reach, and resources. According to <a target="_blank" href="https://www.linkedin.com/in/fran%C3%A7ois-emmanuel-lamelliere-92487560/">François-Emmanuel Lamellière</a>, Quable's CEO, this is a “decisive advantage for winning new international customers, while preserving the company's DNA and know-how.”It's worth noting that Ibexa is a <a target="_blank" href="https://qntmgroup.com/">member of the QNTM group</a>, a European-based cabal of martech platforms. QNTM provides a portfolio of best-in-class, compliant solutions that are designed to work together, simplifying the challenge of enabling business leaders to deliver personalized customer experiences that drive results. QNTM features technology categories like data collection, data management, and data activation (of which Ibexa is part), serving more than 2,500 brands globally. Quable stands to benefit from QNTM's reach and improve Ibexa's performance as part of this ecosystem.<h3 id="evolving-dxp-capabilities-with-">Evolving DXP capabilities with "PIM Power"</h3>“Reveal your true self.” That’s Ibexa’s core messaging right now, reflecting a tacit mission to help brands reach their true potential by transforming complexity into a competitive advantage. They’ve been delivering on this promise with an end-to-end DXP featuring tailored content management, CDP, personalization, e-commerce, and workflow automation capabilities – and now, the addition of PIM capabilities. A well-established brand in Europe, Ibexa has been directing focus on its international expansion while enhancing its technological capabilities. Recognized by Gartner, the company has made great strides in recent years around personalization and integration – essential assets in a rapidly changing market.One of the biggest assets of the Ibexa/Quable alliance is the potential for a more agile and integrated ecosystem – one that could eliminate many of the walls that separate marketing, product, e-commerce, communication, and technical teams. The advantages of unifying a powerful PIM with the flexibility of a well-stacked DXP are abundantly clear. By synchronizing product information with media and assets, brands can accelerate their go-to-market strategies and enhance personalization by distributing relevant, precise, and highly curated content to the right targets and audiences.Additionally, the combined capabilities will give digital teams greater control, helping them maintain consistency and uniformity across all of their channels – from web to mobile, social to e-commerce.<h3 id="driving-stronger-personalization-and-cx">Driving stronger personalization and CX</h3>With this merger's structure, both Ibexa and Quable will augment and accelerate their respective growth strategies while combining forces. For Quable, Ibexa’s knowledge and experience of scaling internationally will help accelerate its roadmap. “Quable has grown very rapidly thanks to the talent of its team and its powerful ecosystem,” said Lamellière. “Now we need to break new ground by joining forces with a world-class software player that shares our values, recognizes our expertise, and helps us to accelerate our international development. We are really excited to be part of this unique journey.”On the Ibexa side, the addition of a world-class PIM will create more differentiated value across its stack, giving it more completeness of vision and a competitive edge in a noisy marketplace of expanding solutions. PIMs are proving to be invaluable to brands as they look for meaningful ways to power personalization to drive conversions in areas like digital commerce.“Ultra-personalization and consistency of messaging have become the key factors for go-to-market and differentiation, which is why we are so delighted to bring new fantastic capabilities to Ibexa DXP,” said <a target="_blank" href="https://www.linkedin.com/in/bmaugain/">Bertrand Maugain</a>, CEO of Ibexa. “Capabilities that, I’m sure, will be warmly welcomed by our customers and partners. Thanks to QNTM Group support, we are building the new European Digital Experience champion.”<h3 id="why-it-matters">Why it matters</h3>We’ve been tracking Ibexa since it was eZ Systems, a <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">web content management system</a> with decades of strong adoption across Europe. <a target="_blank" href="https://www.ibexa.co/blog-archive/ez-systems-announces-company-name-change-to-ibexa">The company rebranded in 2020</a>, following a banner year of growth and a seismic shift in the type and size of customers the company was attracting.Buoyed by the acquisition of a B2B e-commerce software platform, eZ began incorporating site building, personalization, CDP, and workflow automation capabilities alongside its core content management system – positioning its market offering as a true digital experience platform. The company now boasts over 250,000 business customers and over 80 partners worldwide.The addition of a PIM certainly addresses a gap that competitive DXPs currently offer, which typically bolsters native digital asset management capabilities. Ibexa’s built-in DAM already provides robust and flexible control for editors, including a DAM Connector API for associating DAM variations and derivatives to variations from the DXP.Ibexa has been making gains with its international expansion, which bodes well for the company’s prospects. That said, the European-based QNTM affiliation continues to be a growth asset, providing greater visibility and scalable coordination with other data layers of the martech stack. The company's <a target="_blank" href="https://www.ibexa.co/products/features/integration-and-automation">QNTM Connect</a> offers integrations with over 1,300 business apps and features a no-code workflow builder and other automation capabilities - reinforcing the value of the QNTM iPaaS play.From a composability perspective, Ibexa has adopted the modular playbook for DXPs, introducing its own <a target="_blank" href="https://www.ibexa.co/products/ibexa-headless">Ibexa Headless</a> solution into the ecosystem. Along with the addition of Quable’s PIM capabilities, Ibexa is delivering on its completeness of vision.It's worth noting that <a target="_blank" href="https://cmscritic.com/what-is-a-digital-asset-management-dam-system">digital asset management systems</a> and PIMs have benefited from some stellar advancements over the last two years, particularly with the advent of more high-utility AI innovation. This reflects the continued challenges large brands face around the exponential scaling of data, particularly in the e-Commerce realm. Just last week, we covered<a target="_blank" href="https://cmscritic.com/canto-pim-unites-dam-and-product-information-management-streamlining-asset-and-data-workflows"> the launch of Canto's new PIM</a>, which endeavors to fuse both DAM and PIM capabilities into a composable offering. If you’re currently evaluating digital experience platforms, Ibexa offers a solid mix of tools and resources. It may be early to appreciate the full extent of the Quable affiliation, but it certainly seems poised to deliver value. I would recommend a closer look at the company's AI horizon, which was bolstered by its announcement of <a target="_blank" href="https://www.ibexa.co/products/features/ai-catalyst">Ibexa AI Catalyst</a> in October to provide in-app generative capabilities.Overall, this is a smart move to shore up greater extensibility and competitive agility for Ibexa – and deliver more value for its DXP customers.  <hr /><h4 style="text-align:center" id="looking-for-guidance-on-ibexa?--talk-to-us.-">Looking for guidance on Ibexa?  <a target="_blank" href="https://cmscritic.com/contact">Talk to us. </a></h4><hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-2025"><a href=" https://www.boye-co.com/conferences/cmskickoff25">CMS Kickoff 2025</a></h4>January 14-15, 2025 – St. Petersburg, FloridaMeet industry leaders at our third annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">so secure your tickets today.</a> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a>

Ibexa and Quable Join Forces, Unifying DXP and PIM Capabilities

Down the Agency Rabbit Hole: A Post-Opticon Chat with Chris Kostakis, CTO at Hero Digital

<hr /> A bit of translation trivia: the word “Canto” means “singing” in Spanish. Perhaps, then, it’s apropos that the company called <a target="_blank" href="https://cmscritic.com/products/canto">Canto</a> – a leading <a target="_blank" href="https://cmscritic.com/what-is-a-digital-asset-management-dam-system">digital asset management</a> software platform – is crooning a sweet tune about its latest innovation. Is it Swift-worthy? Sure sounds that way.The song they’re spinning is the new <a target="_blank" href="https://www.canto.com/product/canto-pim">Canto PIM</a>, a comprehensive solution that “harmonizes” its industry-standard DAM with product information management capabilities.According to the company, Canto PIM has been purpose-built to overcome the burdens and blockers many brands face when managing, distributing, iterating, optimizing, and securing their digital assets and product data across an expansive ecosystem of channels, campaigns, and use cases.I’ve been expecting this news given that Canto acquired industry rival <a target="_blank" href="https://www.imagerelay.com/">Image Relay</a> in mid-September. The Vermont-based SaaS company had been blazing trails around its combined modeling of digital asset management and product information management, making it an attractive target in what is becoming a densely competitive race between pure-play DAMs and DXP ecosystem solutions.The revelation of Canto PIM certainly came faster than anticipated, likely a reflection of the pressure to drive differentiation and capture market share before the 2025 product announcement cycle. At the time, I predicted that the combo could be a game changer as Canto executes its vision to revolutionize the way businesses mine value from their digital content. This isn't Canto's first dance with M&amp;A. Just last year, the company <a target="_blank" href="https://www.canto.com/press-releases/canto-merlinone/">acquired another competitor, MerlinOne,</a> making way for some fairly impressive AI capabilities that are continuing to juice its feature set. Here’s a revealing stat: 85% of marketers say that their <a target="_blank" href="https://www2.deloitte.com/content/dam/Deloitte/uk/Documents/consultancy/deloitte-uk-future-of-experience-time-to-market.pdf">content demands have doubled</a> in just the past two years. As you can imagine, siloed approaches to digital asset and product information management can’t keep up with this exponential growth – particularly as brands struggle to compete in a crowded, time-compressed market.“Within every industry, businesses are under unprecedented pressure to create and deliver more content than ever before,” said <a target="_blank" href="https://www.linkedin.com/in/kellum/">Wain Kellum</a>, Canto's CEO. “Canto PIM empowers organizations to reimagine their content and product information operations for the digital-first era, breaking down legacy roadblocks to deliver exceptional customer, partner, and employee experiences at scale.”Canto has been in the DAM game for three decades, so it understands this space with a deeper intimacy than most of its modern peers. The expanded ecosystem of choice is certainly providing more competition, but it’s also driving legacy platforms to rethink their strategies and invest in expanding their capabilities – like bridging the gap between digital asset and product information data. <h3 id="putting-pim-in-the-dam-symphony">Putting PIM in the DAM symphony</h3><a target="_blank" href="https://www.linkedin.com/in/andrewhall1979/">Andrew Hall</a>, Canto's VP of Global Demand Generation, recently shared some key DAM trends that the company is focusing on in 2025. In the video below, he talks about the benefits of streamlining workflows, scaling content lifecycles, and integrating a wider bench of tools to provide brands with greater efficiency.  <figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=Sr0ZCUDHa1Y"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/Sr0ZCUDHa1Y" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure> Reinforcing those transformative trends, Canto PIM builds on the company’s industry-leading legacy as a DAM innovator. The platform serves as a single source of truth for all product data and digital content, whether it’s product-specific or deployed for broader brand marketing and sales initiatives. By unifying traditionally fragmented capabilities, the solution enables organizations to streamline workflows across the entire content and product information lifecycle – from initial planning and creation to distribution and analysis. The platform enables brands to unify product data and assets by centralizing everything in a single repository and using AI search and intuitive tools to streamline workflows and maximize efficiency.Canto PIM also synchronizes omnichannel experiences by syncing product data and assets across e-commerce, social media, and partner content, ensuring a more cohesive and consistent brand experience for customers. It also streamlines product launches with its native scalability, providing a system that can handle unlimited products, versions, and attributes with zero friction – and without sacrificing performance. <figure class="image image-style-align-center"><img src="https://cmscritic.com/ms-content/uploads/2024/12/canto-screen.jpg" alt="" /></figure>Canto PIM provides fields for rich product metadata, as well as AI-powered search. Source: Canto website When it comes to tracking performance, Canto PIM is equipped with advanced analytics that deliver actionable insights. You can easily measure asset performance and ROI, so you can develop intelligent multichannel and omnichannel strategies.A big benefit of modern DAMs is the ability to protect brand assets. Canto PIM carries forward that same commitment from Canto’s digital asset management system for safeguarding brand assets and product IP. It delivers on this promise by providing SOC-2-certified, enterprise-grade security, as well as granular permissions and compliance measures for managing users and access. You can take a more <a target="_blank" href="https://www.canto.com/product/canto-pim/">in-depth product tour</a> on Canto's website.<h3 id="why-it-matters">Why it matters</h3>DAM, it’s getting loud in here. It’s true. As the digital asset management space packs in more players, it’s going to take a really sharp voice to sing over the crowd. This includes the chorus of digital experience platforms that offer integrated solutions as part of their ecosystem – an advantage on some levels, but less geared towards composable stacks, which are becoming more of a preference among large enterprise brands. As one of the most proven legacy brands in the market, Canto has consistently delivered on its DAM differentiators. Powered by the Image Relay acquisition, it now has an even stronger offering that meaningfully combines the capabilities of DAM and PIM. And that’s the lyrical hook: the marriage of these categories needs to yield real fruit for users, and the harmonies need to be on key. AI is certainly a force multiplier, and DAMs are applications where AI and machine learning enable high-utility outcomes. With the addition of more advanced AI features – specifically around search – Canto is delivering on its vision for truly unifying disjointed content assets and product information and making it actionable. With the increased volume around DAM and PIM solutions, evaluating these products can be more challenging – particularly with enterprise DXPs offering some compelling solutions. Many independent platforms are focusing on their composable posture as part of their value proposition. Based on your goals, it's essential to assess how a DAM's architecture is best suited for your stack and how AI and other features will enable your teams to manage data from a wide range of sources. In many composable use cases, having a layer of orchestration is becoming attractive for marketing teams and business leaders who are executing omnichannel strategies. At the end of the day, the song we’re all dying to hear is how a DAM and PIM “twofer” will enable marketing, creative, and product teams to be faster, leaner, more agile – and ultimately more efficient. <a target="_blank" href="https://www.linkedin.com/in/abeiagi/">Alan Beiagi</a>, Canto’s Chief Product and Technology Officer, reflected that it’s all about giving customers a place that finally brings everything together. And that's music to everyone's ears.“By breaking down the barriers between DAM and PIM technologies and workflows, we’re giving our customers the all-in-one agility and efficiency they need to thrive in their marketplace,” he said. It doesn’t take a Swiftie to see that Canto might have a hit on its hands.  <hr /><h4 style="text-align:center" id="looking-for-guidance-on-canto?--talk-to-us.-">Looking for guidance on Canto?  <a target="_blank" href="https://cmscritic.com/contact">Talk to us. </a></h4><hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-2025"><a href=" https://www.boye-co.com/conferences/cmskickoff25">CMS Kickoff 2025</a></h4>January 14-15, 2025 – St. Petersburg, FloridaMeet industry leaders at our third annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">so secure your tickets today.</a> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a>

Canto PIM Unites DAM and Product Information Management, Streamlining Asset and Data Workflows

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