Articles - Page 13

Not All Heroes Wear Capes. Here's Why CMS Is Your 'Unsung Hero' in 2025

janus-boye

<hr /> While attending the 2024 <a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff24">Boye &amp; Company CMS Kickoff </a>last week, I had a chance to connect with content management leaders and founders from an array of vendors. Some were leading the CMS practice at large enterprise DXPs. Others were mid-market headless players. Some were outside the standard industry categories, focusing on digital experience composition or orchestration (we’re still figuring out those TLAs).  Still, the largest quotient of attendees were content professionals in the CMS orbit, for which the menu of tools has been growing at a feverish pace – particularly on the headless side of the aisle. Over the years as composable caught fire, the visual gap became more pronounced for marketers. This is where <a target="_blank" href="https://cmscritic.com/products/uniform">Uniform</a> made waves with its innovative <a target="_blank" href="https://www.uniform.dev/visual-workspace">Visual Workspace</a>. Since 2020, the company has empowered digital teams to see more across the composable frontier. With its cache of dynamic tools, the platform enabled users to blend content and data from almost anywhere, allowing brands to create omnichannel experiences faster and easier, and realize scalable personalization and painless integrations. But in 2024, things are shifting – again. Traditional single-source DXPs are decoupling products and embracing a more composable posture, while headless CMSes are adding capabilities to meet customer needs with greater choice and control. Meeting in the middle, as <a target="_blank" href="https://cmscritic.com/critics/deane">Deane Barker</a> would say. And that’s the bottom line: what the customer needs. Perhaps it’s not a big surprise that Uniform just announced the addition of next-generation CMS capabilities to its ecosystem. It’s a logical step when considering the market's motion and how users crave simplicity. And the fact is, we’re no longer living in a digital version of Middle Earth, where “One CMS to Rule Them All” is the defacto standard.According to <a target="_blank" href="https://www.uniform.dev/features/content-management">today’s press release</a>, Uniform’s new CMS will support the functionality that brands would expect from a modern content management system, while differing in an important way: it will expand on the foundational concept of a single-source content repository to a unified, multi-source model. This will allow organizations to leverage content from any source without being shackled by integration logic, data syncing processes, or just the brute-force movement of content into yet another repo. Ugh.In other words, life just got a little easier.At the CMS Kickoff, I met with <a target="_blank" href="https://cmscritic.com/is-the-birth-of-dxc-the-death-of-dxp-a-conversation-with-darren-guarnaccia-president-at-uniform">Darren Guarnaccia</a>, Uniform’s President, and <a target="_blank" href="https://www.linkedin.com/in/andrewkumarxyz/">Andrew Kumar</a>, the company’s GVP of Customer Solutions and Technology Partnerships. They gave me a bit of insight about the “CMS Cometh” and how they see it evolving the company’s trajectory.<h3 id="livin’-in-a-multi-source-world">Livin’ in a multi-source world</h3>I asked Darren, who has a deep legacy in CMS (and a résumé that includes stints at DXPs like <a target="_blank" href="https://cmscritic.com/products/crownpeak">Crownpeak</a>) about what spurred this move to introduce CMS features into the Visual Workspace experience. As he noted, it all emerged organically, as the idea of a CMS wasn’t even on their roadmap.“We realized about four or five months ago that two things were happening,” he said. “Customers were already connecting with CMS, bringing in all this content and blending it. But there were times when they needed to enrich that content, when, let's say, content was coming from Contentful or Contentstack. Maybe you have a description and you want to shorten it, or punch it up a little bit. Do you make a round trip all the way back to the CMS? Well, maybe… but what if it's for one channel? What if it's for a certain use case? Do I want to create an extended data model? Or do I store that locally? That's where it all started."<hr /><h4 style="text-align:center" id="“we-thought,-wouldn’t-it-be-great-if-we-could-let-them-start-modeling-here.-so-little-by-little,-we-built-cms-capabilities-into-our-product,-starting-very-small-and-solving-sort-of-corner-cases-for-customers.-but-eventually,-we-built-a-full-fledged-cms.”">“We thought, wouldn’t it be great if we could let them start modeling here. So little by little, we built CMS capabilities into our product, starting very small and solving sort of corner cases for customers. But eventually, we built a full-fledged CMS.”</h4><hr />Darren also said that customers wanting to move into composable were also being straddled with CMS selection in a very complex market of choices. Meanwhile, they couldn't do any of the upfront modeling to help move their projects forward. These were known inhibitors, and while they didn’t have customers necessarily asking for a native CMS, they were certainly intercepting the signals. “We thought, wouldn’t it be great if we could let them start modeling here,” he said, referring to the Visual Workspace. “So little by little, we built CMS capabilities into our product, starting very small and solving sort of corner cases for customers. But eventually, we built a full-fledged CMS.”Uniform Content Management is more than a headless feature. It provides a seamless way to manage and deliver content, giving enterprises the ability to unify it all from existing sources. For brands that use one or more CMSes, Uniform is effectively creating an opportunity to work with a single content model that spans all systems, along with any other content sources that might be in play. This includes legacy, monolithic, composable, or even bespoke solutions. Content sources are added with ease using clicks – not code – to render massive integration projects into line items in a sprint plan. It’s all part of the promise to simplify, simplify, simplify. <h3 id="zen-and-the-philosophy-of-cms">Zen and the philosophy of CMS</h3>I asked Andrew Kumar about some of the underlying motivators behind the company’s new CMS, and how the nature of certain content types is shifting customer behavior – and ultimately influencing the kinds of tools they choose.“I think part of it was philosophy leading to reality,” he suggested. “Is there content that’s global and reusable, and needs to go across channels? And is it stable, where it doesn't change very frequently? The headless CMS has that covered, but then there’s content that lives for a short amount of time. That’s ephemeral content, but we've been using the term volatile content – where I have an offer or a promotion, and I need to go pull in that product information from the CMS, but then I need to decorate it with a bunch of other stuff for a short window. Do I put all of that non-reusable content that's going to be thrown away in three months? Do I put it back in my head, the CMS, which will create a big mess? Or do I have something in between?”What’s clear in the calculus is the distinction between long-term, stable content and the very real need for ephemeral, short-lived applications like ABM campaign pages. As Darren described it, this has traditionally been a binary choice for CMSes because no one does both well. With Uniform having a significant mindshare of CMS expertise under its hood, building out the functionality to bridge these worlds seemed an important – if not logical – endeavor. “It’s about having the right tool for the right job in the right use case,” Andrew explained. “It's like almost everyone at Uniform is a CMS industry veteran in some way, shape, or form – we all come from the Sitecores and the Contentstacks. Content Management is a very flexible way to be able to source and enrich a job to be done, and we’re building these capabilities to empower the digital team.”Sounds a bit like Jedis bringing balance to the Force.<h3 id="enhanced-by-generative-ai-and-experience-management-">Enhanced by generative AI and experience management </h3>Part of the curb appeal with Uniform’s new CMS rests with generative AI in the Visual Workspace. The features accelerate a user’s ability to create content at scale, but there’s more to it – particularly as it relates to personalization and A/B testing. These “Holy Grail” instruments have traditionally been limited by the amount of content a brand can create, and for that reason, fall short of their intended goals. Now, with generative AI woven throughout the Visual Workspace, new content and content variants can be created almost instantly. According to Uniform, they’re providing the “guardrails” that ensure generative AI is creating accurate, on-brand content, using the language models of your choice.Along with the addition of generative AI, Uniform announced enhancements around localization, versioning, and asset management as part of the Visual Workspace. Historically, these features were only available to content managed within the CMS. But now, Visual Workspace provides these capabilities to all content used in digital experiences, regardless of the source.With new CMS features in the Visual Workspace – as well as purpose-built tools for building and maintaining digital experiences – brands now have an alternative to storing all their content in a CMS and having to write integration code (vis-à-vis the “Glue Code Monster”) to get it back out. One other attribute from a dollars and cents perspective: brands can also reduce their CMS spend by reducing its use, along with the amount of integration logic needed to tap content from their CMS into their digital experiences. In essence, it simplifies the overall authoring experience for marketers, making them more productive.<h3 id="navigating-the-competitive-landscape">Navigating the competitive landscape</h3>The one word Andrew Kumar kept conjuring during our meeting was “coexistence.” During the course of the CMS Kickoff event last week, it became a theme – a mantra of sorts – that epitomized his vision for the CMS landscape in 2024. A utopian sentiment? Sure. But a challenging one to realize. It’s true: most large organizations have multiple content management systems. Heck, there are even more disparate places like DAMs and PIMs where data exists that marketers want to draw from. This is where Uniform has been making things easier in a complex, ever-growing morass of sources. In short, they’ve always been chasing coexistence. From a CMS perspective, I was curious how a platform that partners with many headless CMSes might be perceived when introducing its own. It wouldn’t be the first time that purpose-built systems have added whole applications to address a customer need (think Salesforce or HubSpot adding their own CMSes along the way). “There are going to be scenarios where we may be seen as competitive,” he observed. “And it's not really our intent, because we do, really, philosophically, coexist. It’s our game plan. It all depends on the needs of the customer, and what's the best mix of tools. I think we'll have some clear guidelines with our partners of the scenarios where it makes sense. And we are very much targeting enterprise customers that are always going to have one too many CMSes and always going to need us. We work very well with our headless CMS partners, where they will outright tell a customer, ‘don't put that stuff in the CMS, that's what you put in Uniform.’ So generally, we have warm relations with all of the headless CMS vendors.”<h3 id="what-does-this-mean-for-the-cms-market?">What does this mean for the CMS market?</h3>Boy oh boy, there’s a whole lotta choice out there. That’s for sure.Case in point: I just had a headless CMS startup reach out to me this week. Early stage, but touting a few customers – and looking to grow. This happens with more regularity than you might imagine; if you want some perspective, check out our <a target="_blank" href="https://cmscritic.com/products">CMS Critic Product Directory</a>.As long as there’s demand, choice is a good thing. Commoditization is inevitable on some level, but for the most part, each platform is endeavoring to differentiate around specific use cases, industries, and other critical factors. As Dean Barker noted in our Q&amp;A session at the CMS Kickoff, it’s partly the swarm of frontend options and frameworks – and the growth of omnichannel – that's driving the continued emergence of headless CMSes. With Uniform, there’s something natural about the evolution of its CMS features. The company’s culture is deeply embedded in content management (and probably opinionated on the subject from a multitude of angles), and it complements the overall strategy of building digital experiences faster and better. Still, Darren noted that while the CMS is a key development, it’s not the first thing they plan to discuss with customers.“We always lead with the Visual Workspace,” he said. “That's the anchor, always. Everything goes back to this, but now it has CMS capabilities. And that's the headline, you know? It’s also about getting started faster, even before you’re ready, even before you’ve bought a CMS, because this can let you do all the same structuring and all the same modeling. Even prototyping.”In wrapping our conversation, I asked Darren how his experience in CMS might have informed the vector when building a new content management system in 2023 (which was done rather quickly, I might add). You know, correcting mistakes of the past and what not. “At one point, I realized that if we were to build a CMS today, I would do it differently than I did 10 or 15 years ago,” he mused. “And the number one thing we would do is build it for a multichannel, multisource world. We would assume not all content lives just here. The fundamental premise of every CMS is ‘I should own everything. I have to own everything.’ But we realized that if we come the other way, we could be integrating with everybody. There are going to be times when you need to store some stuff here, too. Whether it's enrichments, or embellishments, or I want to get started on this site, and I'll plug in the CMS later. I'll start with this. And I'll model things out here. And then I'll unplug that and plug that in. And so it's built in that composed way where you can turn it off when you don't need to use it. It's just a part of the platform.”For users – and the market – having this level of choice within a platform seems like a win. Customers can leverage Uniform’s built-in CMS features, or connect with another CMS, and do it all based on their unique needs. In the end, it’s all about speed and simplicity.And yeah, maybe a little coexistence.  <hr /><h3 id="continue-the-conversation-at-these-upcoming-conferences:">Continue the conversation at these upcoming conferences:</h3> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-connect-2024-logo.png" alt="CMS Connect 24 logo" /><h4 id="cms-connect-24"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect24">CMS Connect 24</a></h4>August 6-7, 2024 – Montreal, CanadaWe are delighted to present our first annual summer edition of our prestigious international conference dedicated to the global content management community. Join us this August in Montreal, Canada, for a vendor-neutral conference focused on CMS. Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">CMS Kickoff 25</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, so secure your tickets today.

Uniform just added a CMS to its Visual Workspace. What it means for users – and the market

matt-garrepy

<hr /> For many large-scale organizations, an annual report is a moment of clarity. It encapsulates the past year’s performance with a keen focus on financials, and often provides a throat-clearing platform for the year ahead.Sometimes, annual reports can be sobering. Historically, brands like Nike have used them as megaphones for change, staking the proper amount of accountability while shifting the narrative around less-than-stellar performance. In this sense, annual reports provide a reality check for investors while giving businesses a focused channel for communicating a vision for the future. For the <a target="_blank" href="https://machalliance.org/">MACH Alliance</a> – an advocacy group focused on future-proof, open, best-of-breed technology ecosystems – the publishing of its first-ever annual report is a bellwether moment. It signals an organizational and market maturity that further elevates its relevance while underscoring its responsibility to its members and the community at large. Perhaps most importantly, this annual report is a testament to transparency. Since last year’s <a target="_blank" href="https://cmscritic.com/mach-two-conference-wrap-six-takeaways-from-the-composable-event-of-the-year">MACH Two Conference</a>, I’ve spoken frequently with <a target="_blank" href="https://cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen">Casper Rasmussen</a>, president of the Alliance – including a <a target="_blank" href="https://cmscritic.com/whats-ahead-for-mach-in-2024-read-these-3-predictions">year-end interview</a> that detailed some key predictions for 2024. In almost every conversation, he has emphasized the importance of transparency and detailed how the Alliance is committed to embracing a more open posture. Why is this important? Because the organization has been challenged by vendors and industry watchers alike, protesting a lack of clarity around its certification processes. While not completely shrouded in secrecy, the Alliance has also struggled with an egalitarian mantle, being thrust to a level of market demagoguery by some analysts (we all know about that velvet rope). There have also been challenges relative to the MACH moniker and defending the organization's IP (this was the subject of <a target="_blank" href="https://cmscritic.com/mach-alliance-openly-invites-companies-claiming-mach-to-apply-for-certification">an open letter </a>published last year). Still, the unshakeable truth is that the Alliance has managed to unite a good share of the market around a common vision while educating and evangelizing the value of composability.Since its inception, the MACH Alliance has come a long way – and this annual report reflects that evolution. After reading it cover to cover, I’ve tried to encapsulate a few thoughts below on what stood out. That said, I recommend perusing it for yourself; it’s available and ungated at <a target="_blank" href="https://machalliance.org/annual-reports">https://machalliance.org/annual-reports</a><h3 id="growth-was-a-core-theme-in-2023">Growth was a core theme in 2023</h3>First and foremost, the growth of the MACH Alliance is undeniable. As Rasmussen states in his opening salvo, the adoption of MACH technologies has become a “linchpin for success” as businesses grapple with an ever-evolving digital ecosystem. <a target="_blank" href="https://cmscritic.com/mach-alliance-surges-past-100-members-caps-2023-as-a-milestone-year">Now boasting 100 members</a>, its reach has clearly broadened – and as stated in a prominent statistic from its 2023 survey, 92% of tech leaders felt the work of the MACH Alliance has been valuable. The Year-End Highlights section reinforces the Alliance’s achievements over the last 12 months, codified in customer use cases and celebrated at the <a target="_blank" href="https://cmscritic.com/mach-two-conference-wrap-six-takeaways-from-the-composable-event-of-the-year">MACH Two Impact Awards</a> last June. It’s worth noting that 98% of delegates attending the MACH Two Conference rated it as “excellent” or “very good,” a stunning reflection of the quality and perceived value of the event.  There’s a quote from <a target="_blank" href="https://www.linkedin.com/in/sahukar/">Gireesh Sahukar</a>, VP Digital at Dawn Foods, in the report. To me, it reflects how deeply embedded the role of the Alliance has become: “It’s the first question we ask as part of our RFP. Are you a member of the MACH Alliance? Explain.” To be sure, not all enterprises have woven this question into their assessment practices. However, it does illustrate a growing movement towards MACH as part of the buying journey, and how the Alliance is providing a layer of confidence around the decision-making. The Governance section illustrates how the MACH Alliance has evolved its organizational practices around key teams and processes. While discrete councils for tech and marketing have been a part of the tapestry, the further evolution of “Taskforces” is designed to support key initiatives and defined outputs for objectives such as content, tools, or even MVPs. It’s no surprise that one of the big concentrations is certification. As previously stated, the certification process has been a focus of criticism, but the increased communication with applicants around the challenges has certainly improved – with many rejections going through the submission process again with better outcomes. In fact, according to Rasmussen, 15% of members accepted in 2023 undertook a strategic transformation to achieve MACH certification. 2023 saw an expansion not only in the total number of members, but the available categories for admission. This includes the new Supporters segment, which offers a path for companies that are not ISV, SI, or Enablers but want to engage with the community (<a target="_blank" href="https://machalliance.org/newsroom/mach-alliance-announces-paypal-is-the-first-company-to-join-new-supporter-membership-category">PayPal</a> became the first member last year). This edging towards a more inclusive model is helping to reshape the membership footprint and expand the community at multiple levels. <h3 id="focus-areas-provide-context-for-the-past-and-the-future">Focus Areas provide context for the past and the future</h3>The Focus Areas section of the report tightens the aperture around industry collaboration, open standards, and interoperability as cornerstones for 2024. The continued investment in real tools – including the <a target="_blank" href="https://cmscritic.com/new-mach-alliance-maturity-assessment-tool-helps-organizations-evaluate-their-mach-readiness">MACH Maturity Assessment</a>, the <a target="_blank" href="https://cmscritic.com/new-mach-alliance-admissions-playbook-brings-greater-clarity-to-certification-process">Admissions Playbook</a>, and forthcoming business and technical courses launching this year – fortify the Alliance’s commitment to education and leveling up market knowledge. While vocal demand has increased throughout 2023, the certification programs have been somewhat slow to materialize. This is likely a product of being mindful of the quality and extensibility of the course substance. The two Foundation Level programs are just the beginning, and the organization plans to scale its offerings over the coming year. There are some compelling metrics around the rising demand for MACH in North America and how the Alliance is reinforcing this expansion with a combination of roadshows and symposiums. As I discussed with <a target="_blank" href="https://www.linkedin.com/in/kellygoetsch/">Kelley Goetsch</a> at MACH Two last year, the addressable US market for composable is still largely untapped when compared to Europe, so it remains a primary target for growth. Finally, the MACH Alliance continues to differentiate itself by fiercely committing to diversity and inclusion initiatives. This speaks to the culture and community it has endeavored to cultivate, earmarked by a number of milestones in 2023 – including a <a target="_blank" href="https://machalliance.org/insights/women-in-mach-manifesto-for-gender-equality">Manifesto for Gender Equality</a> (signed by 40 companies) and its <a target="_blank" href="https://cmscritic.com/women-in-machs-2023-flagship-event-plans-to-go-beyond-boundaries-in-madrid">Women in MACH</a> <a target="_blank" href="https://cmscritic.com/mach-alliance-launches-women-in-mach-mentorship-program">mentorship program</a>. <h3 id="financials-and-2024-outlook">Financials and 2024 outlook</h3>As a <a target="_blank" href="https://www.irs.gov/charities-non-profits/other-non-profits/business-leagues#:~:text=Section%20501(c)(6,of%20any%20private%20shareholder%20or">501 (c)(6) nonprofit organization</a>, the MACH Alliance is already beholden to disclose its income and expenditures to the Internal Revenue Service (IRS). This provides a modicum of transparency around operational considerations, but the annual report provides a simple snapshot of where the Alliance is deriving revenue and spending it.<img src="https://cmscritic.com/ms-content/uploads/2024/01/mach-expenditures.png" />Of its $3.9 million income in 2023, 66% came from membership fees. It’s worth noting that the <a target="_blank" href="https://cmscritic.com/mach-two-conference-wrap-six-takeaways-from-the-composable-event-of-the-year">MACH Two Conference</a> accounted for 25% of the total, signaling its vital importance as both an educational platform and a revenue generator. On the operations side of the ledger, the largest share of expenditures reflected conference investments, along with building a dedicated in-house team to manage certifications and other functions. Looking ahead, the report zeroes in on the continued growth and adoption of MACH, the role of artificial intelligence as a game changer for automation, and sustained trends towards modularity. As crystallized by a Gartner quote that bookends the document, 70% of organizations will be mandated to acquire composable DXP technology by 2026 – a 20% increase from last year. This underscores the opportunities ahead. <h3 id="why-it-matters">Why it matters</h3>Like any good annual report, the MACH Alliance’s efforts are meant to capture a year’s worth of activity in just a few pages and make the top-level insights meaningful. For many, skipping ahead to the financials might be par for the course, but there’s a lot in this report to gestate from a forward-thinking perspective. As the US economy continues to boom (at least the stock market), there looks to be ample opportunity to grow that market – something that’s clearly stated as a Focus Area. What’s not reflected in the report’s outlook is the very real potential for softening conditions. 2023 was replete with “mood swings” that would have been surefire indicators of a recession, with quite a few jobs shed in the tech sector. With global uncertainty and a decisive US presidential election ahead, there may be headwinds facing many layers of the tech market, and across geographies. MACH may very well deliver an attractive hedge in these times, particularly if expensive, large-scale enterprise licenses become a harder sell. What continues to impress is the fervent commitment to D&amp;I. It's core to the organization, and as an influential body, the MACH Alliance is uniquely positioned to “walk the talk” and drive greater awareness around the importance of these tenants. As we look ahead to developing new talent pipelines across industries and market sectors – something Rasmussen talked about in our last interview of 2023 – attracting the next generation of workers will rely on these investments in human causes. All in all, this annual report is a sign of the Alliance’s growth and maturity. It reflects the ongoing commitment to transparency and trust – and draws a clear roadmap for what’s ahead.   <hr />Footnote: In full transparency, I am quoted in the report as an industry analyst. It’s important for you to know that while I agree with the general tenants of composable and the overall mission of MACH, I strive to maintain an unbiased point of view in a market where multiple solutions can coexist, particularly as enterprises try to find footing in a rapidly changing digital world.

MACH Alliance Publishes First Annual Report, Showcases Industry Impact and Plans for 2024

<hr /> In most organizations, there is pressure to do more with less. As budgets tighten, scope expands and timelines become more aggressive, content teams are forced to get creative about how they deliver value. Here are 5 tips for content leaders and teams to help them not just survive, but thrive, when the pressure is on.  <h3 id="1.-get-back-to-basics">1. Get back to basics</h3>Getting back to basics is about making tough decisions around where to spend our time and energy. There is always more we can do, but when the team is stretched, maximizing the value they can deliver is key.To achieve that, it’s important to stay grounded in what matters most about your content. My team uses a concept called CAR Squared to define the basics. Is the content clear, concise, actionable, accurate, relevant and readable? If certain activities aren’t going to meaningfully improve those aspects of the content, we don’t do them. Focusing on the basics will help teams avoid unnecessary effort. For example, some teams may spend a lot of time on formatting and design. Ask if internal content needs as much branding as external content. Ask whether there are ways to leverage technology to reduce manual effort.It’s also important to question whether certain content is even necessary. Focus on progress over perfection. As content professionals, we always want to do more. That’s what makes us good at what we do, but when facing resource and budget constraints, we have to focus on the most critical work and let the nice-to-haves go.<h3 id="2.-leverage-ai-">2. Leverage AI </h3>It’s important to get teams thinking proactively about how they can leverage AI and to not be afraid of it.As Generative AI continues to accelerate it will, no doubt, have an impact on what we do as content professionals. While it will continue to evolve, there are some practical use cases that don’t require a lot of investment and can support productivity. For example, it’s surprisingly good at rewriting content in a different style or tone. It can also create summaries, FAQs, and identify keywords to aid in search optimization.  I encourage my team to think of Generative AI as a way to help us do what we do more efficiently. It’s like having an assistant we can delegate certain tasks to. The human-in-the-loop philosophy is critical for AI to work effectively for content creation, so you still need a level of review, but it helps save time and effort.<h3 id="3.-keep-the-team-engaged">3. Keep the team engaged</h3>When we’re busy, it’s easy to start canceling teaming events, training, all-hands meetings, and happy hours.  During times when the team is stretched to their limit, these activities can mean the difference between burnout and attrition, and having a motivated team that pushes through the challenges together. A sense of belonging and camaraderie is often what helps a team get through a challenging time.Make the time for team building and training, even when it’s difficult to schedule. If anything, it gives the team a much needed break from the daily grind. Most importantly, it reminds them that they’re valued and you’re continuing to invest in them.     Recognition also goes a long way during challenging times. Leaders should take the time to understand what motivates each person on their team and celebrate both team and individual accomplishments.Additionally, when capacity is limited and scope is expanding, it’s important for leaders to set clear expectations with the team. Leaders who foster an environment where the team feels comfortable discussing their struggles, sharing their ideas and pushing back when appropriate, will set the team up to have more genuine and effective relationships with leaders, stakeholders and each other.<h3 id="4.-get-creative-about-prioritization-and-funding-">4. Get creative about prioritization and funding </h3>One of the most challenging things for a team is knowing that they can make a bigger impact if they had more time and resources. It’s fundamentally important for leaders to acknowledge that we can’t do it all, and they need to help the team prioritize.It can be helpful to have a prioritization model to guide these decisions. For example, content for larger audiences, business critical campaigns and other strategic initiatives should be prioritized over other work.Funding can be challenging when budgets are tight, but when you think quality or delivery might suffer, consider asking for project-specific funding for a fixed period of time. For example, if you need two content specialists to work on a project for 6 months but don’t have capacity, consider asking the project sponsor for budget to cover offshore contract resources for 6 months. In my experience, critical campaigns and projects have some budget to work with, and the cost of offshore resources tends to be nominal in the grand scheme of things.<h3 id="5.-don’t-wait">5. Don’t wait</h3>Challenging times can either bring a team together or pull it apart. That’s why it’s important not to wait until times are tough.These tips are about creating a culture of inclusiveness, engagement, innovation, efficiency, and continuous improvement. These are things we should always be doing. So, applying these concepts during less challenging times will go a long way in preparing a team for whatever they may face in future.A high-performing content team will always weather the storm more effectively. For more on that, see my previous article, <a target="_blank" href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcmscritic.com%2Fwhat-it-takes-to-build-a-high-performing-content-team&amp;data=05%7C02%7Cmspencel%40its.jnj.com%7Ca393fe92aac749e2c46208dc1044feba%7C3ac94b33913548219502eafda6592a35%7C0%7C0%7C638403135714032847%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=RS1aV46W%2FoRENyORtEgpTyw61oqlEF34YWAg7zHGOWM%3D&amp;reserved=0">What it Takes to Build a High-Performing Content Team</a>.<h3 id="about-mike-spenceley">About Mike Spenceley</h3>I’ve been working in the content, knowledge management and communications space in some capacity for most of my career. While I don’t describe myself as a content professional, I am a problem seeker and solver who found a niche in the content space. I currently lead a content team at J&amp;J, where I’ve been for the past seven years. Before that I spent 10 years at PwC.<h3 id="about-johnson-&amp;-johnson">About Johnson &amp; Johnson</h3>At Johnson &amp; Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest, most diversified healthcare products company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere. We are blending our heart, science and ingenuity to profoundly change the trajectory of health for humanity.

The Pressure is on: Tips for Content Teams During Challenging Times

michael-spenceley

<hr /> The digital transformation of <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management systems (CMS)</a> is accelerating, with AI capabilities becoming a significant differentiator among providers. Some CMS vendors are enhancing their platforms with ChatGPT add-ons, while <a target="_blank" href="https://cmscritic.com/kontent-ai-pioneers-native-ai-in-headless-cms-interview-with-vojtech-boril">others are weaving AI more intricately</a> into their technology stacks. A select few are even making AI the heart of their offerings. This diversity in AI integration presents a spectrum of challenges, particularly in terms of securing and maintaining the privacy of customer data.<h3 id="what-is-at-stake">What is at stake</h3>CMS platforms are the custodians of a wide array of data, from the mundane to the mission-critical. This data can include everything from public-facing content to sensitive internal documents detailing future product launches and marketing campaigns. The impact of a data breach originating from a CMS vendor can be severe, with the potential for significant financial and reputational damage.Data breaches are not only disruptive but also expensive. The average <a target="_blank" href="https://www.ibm.com/reports/data-breach">cost of a data breach</a> can be staggering, with public reports often calculating it in millions on affected organizations. Furthermore, CMSs are frequently tasked with processing data that is protected by various regulations, such as Protected Health Information (by HIPAA in the US) and financial information (by GLBA in the US, DORA in Europe, etc.). Personal data processing is a given, necessitating adherence to privacy laws like GDPR and CCPA.Regulatory frameworks mandate a set of controls to safeguard this data, and AI implementations within CMSs must meet these same stringent requirements. If AI functionalities are implemented incorrectly, they can lead to the mishandling of sensitive data, compliance issues, and even data leaks across customer accounts.<h3 id="how-to-address-the-challenges">How to address the challenges</h3>Despite the relative novelty of generative AI, there are already established standards and best practices that leading CMS vendors are adopting. The architecture of the AI solution is paramount; a well-designed architecture will prevent data leaks between customers and ensure at least logical data separation. Utilizing well-tested AI models and implementing AI governance on the vendor's side are also crucial steps.Frameworks such as the EU AI Act, capAI methodology, and the NIST AI Risk Management Framework provide guidance for responsible AI risk management. While specific "AI security certifications" do not exist yet, adherence to recognized security and privacy best practices, such as ISO/IEC 27001, 27017, 27018 certifications, GDPR compliance, SOC 2 Type 2 Report, and Cloud Security Alliance STAR registry, is indicative of a vendor's commitment to security.Transparency from vendors about their AI implementations and their approach to security and responsible AI development is essential, as is ensuring the privacy of data.<h3 id="what-kontent.ai-brings-to-the-table">What Kontent.ai brings to the table</h3><a target="_blank" href="https://kontent.ai/">Kontent.ai</a> is at the forefront of AI integration in the CMS market, being the first headless CMS vendor to natively incorporate AI capabilities. With a strong AI-powered feature set and a forward-looking AI roadmap, Kontent.ai leads the way in AI in content management.On the compliance side, the company's approach to AI governance is in line with the best practices of capAI and NIST AI RMF, and it ensures immediate compliance with the EU AI Act. Kontent.ai's security program is robust and certified by ISO/IEC 27001, 27017, and is audited regularly by Trust Services Criteria. To provide customers with assurance, Kontent.ai offers a suite of artifacts:<ul><li>SOC 2 Type 2 Report</li><li>Comprehensive OWASP penetration test reports</li><li>CSA STAR level 1</li><li>HECVAT</li><li>GDPR audit report</li></ul>These resources demonstrate Kontent.ai's commitment to security and governance, and the company requires its suppliers to adhere to the same high standards.For more information on Kontent.ai's commitment to trust and governance, visit <a target="_blank" href="https://kontent.ai/trust-and-governance/">https://kontent.ai/trust-and-governance/</a><h3 id="summary">Summary</h3>The integration of AI into CMS platforms is revolutionizing the way content is created, managed, and delivered. It's imperative to understand that AI implementations vary widely, and the security and privacy of customer data are paramount. Responsible and secure AI integration involves adhering to established best practices and regulatory standards, ensuring that AI offerings are not only innovative but also trustworthy.Kontent.ai exemplifies this approach by being the first headless CMS vendor to natively incorporate AI capabilities, adhering to best practices such as capAI and NIST AI RMF, and ensuring compliance with the EU AI Act. With a robust security program and a suite of assurance artifacts, Kontent.ai demonstrates its commitment to security and governance, setting a standard for responsible AI in CMS. As AI continues to shape the CMS landscape, it is crucial for vendors to prioritize the responsible use of AI to maintain the trust and confidence of their users.

Not Every AI is the Same: A Guide to Responsible and Secure AI in CMS

matej

<hr /> While attending the <a target="_blank" href="https://cmscritic.com/from-accessibility-to-ai-and-beyond-five-key-takeaways-from-acquia-engage-boston">Acquia Engage Conference</a> in Boston last November, we covered an array of news and announcements from one of the market’s leading DXPs. The most notable was around accessibility, reflecting <a target="_blank" href="https://cmscritic.com/products/acquia">Acquia’s</a> clear strategy to expand its DXP capabilities with a cogent solution – one that supports digital equality and improves its competitive posture. That came in the form of an “acquisition of an acquisition,” so to speak: <a target="_blank" href="https://monsido.com/">Monsido</a>. This week, Acquia issued a press release stating that the acquisition of Monsido has been successfully completed, bringing the full breadth of its investment to bear as it focuses on growth and competitive differentiation in 2024.A leading SaaS-based website accessibility and optimization solution, Monsido has a decade-long legacy of helping customers of all sizes – and across industries – to monitor and improve website accessibility. Monsido’s best-of-breed features also provide resources for maintaining content quality and governance, enhancing search engine optimization (SEO), improving data privacy, and impacting overall website performance.<h3 id="from-civicplus-to-acquia-dxp">From CivicPlus to Acquia DXP</h3>Founded in 2014, Monsido was most recently the domain of <a target="_blank" href="https://cmscritic.com/products/civicplus">CivicPlus</a>, an integrated technology solutions platform focused on the public sector.The new deal structured with Acquia allows CivicPlus to retain and serve U.S. local government customers as a Monsido reseller. Meanwhile, Monsido’s team members in the U.S., U.K., Australia, and Denmark – including its two co-founders – have also joined Acquia, bringing focused talent and experience to the DXP’s ranks.“Making accessibility and compliance core to Acquia DXP supports our mission of building an inclusive digital future, and enables our customers to provide web experiences that serve all of their users,” said <a target="_blank" href="https://www.linkedin.com/in/stephen-reny-0a2a0a163/">Steve Reny</a>, President and CEO of Acquia. “We are delighted to welcome the Monsido team to Acquia and look forward to bringing the Monsido platform and its capabilities to more organizations globally.”<h3 id="available-as-an-integrated-or-standalone-offering">Available as an integrated or standalone offering</h3>The Monsido acquisition – initially announced on the first day of Engage Boston – expands the capabilities of Acquia’s digital experience platform, positioning it as the only leading DXP that offers a complete solution with Monsido’s full suite of features. The addition of these tools will enable users to build and manage websites and digital experiences that are more accessible – a strategic ambition that Acquia made abundantly clear during its keynote sessions at the Engage conference. From a go-to-market perspective, Monsido is available as part of the Acquia DXP or as a standalone offering. Acquia is touting Monsido’s composable extensibility, reinforcing that the technology continues to work with any <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management system (CMS),</a> including <a target="_blank" href="https://cmscritic.com/products/drupal">Drupal</a> – the open source CMS that provides the foundation of the Acquia DXP. <h3 id="accessibility:-the-new-imperative-for-open-dxps">Accessibility: the new imperative for open DXPs</h3>Accessibility has been a rapidly evolving initiative for governments and businesses for decades. While some tenants of physical accessibility have achieved widespread adoption, digital accessibility has struggled, relying on loosely legislated requirements. While the <a target="_blank" href="https://www.w3.org/WAI/standards-guidelines/wcag/">Web Content Accessibility Guidelines (WCAG) procured by the W3C</a> have provided a foundation, many websites still fall woefully short of delivering digitally equitable experiences to users. According to an IDC report, fewer than 10% of websites are fully accessible across visual, auditory, and cognitive disabilities. (1)Legislation such as the <a target="_blank" href="https://www.ada.gov/">Americans with Disabilities Act</a> and the upcoming <a target="_blank" href="https://ec.europa.eu/social/main.jsp?catId=1202">European Accessibility Act</a> are now mandating that vendors address digital accessibility. At the same time, marketers are realizing the potential of accessibility to increase conversions, drive revenue, and broaden customer reach. In today’s connected world, digital experiences must exceed consumer expectations for accessibility. This can help enhance brands, build customer loyalty, and ultimately deliver competitive differentiation in a noisy, fragmented world of marketing messages. This is one of the key reasons why accessibility is a strategic imperative for Acquia. As the company noted in its press release, accessibility is also a prerequisite for open DXPs to deliver exceptional digital experiences for all customers. With the acquisition of Monsido, Acquia now offers a complete solution for building, managing, and delivering fully optimized websites to meet modern standards and digital content guidelines – and comply with WCAG and web accessibility legislation. <h3 id="why-it-matters">Why it matters</h3>For SaaS companies, being purchased once is a big deal. But three times? Lightning in a bottle. While this phenomenon might raise eyebrows for some, Monsido has repeatedly proven itself to be a best-of-breed technology platform and a trustworthy brand. The continued interest and pursuit of its technology also speaks volumes about the efficacy of its software, the value of its intellectual capital, and the addressable market for accessibility and digital experience optimization. Acquia’s purchase of Monsido also reflects how DXPs are getting creative with their expansion strategies. Now armed with core functionality around DAM, CDP, and marketing automation – all now juiced with AI – optimization is becoming a pinnacle initiative for growth and a competitive differentiator within a tight enterprise market. While somewhat unorthodox, Monsido’s textured journey to the Acquia ecosystem may have been worthwhile. The platform’s tenancy under the <a target="_blank" href="https://www.prnewswire.com/news-releases/civicplus-completes-acquisition-of-optimere-301565466.html">Optimere</a> umbrella (the parent company of ArchiveSocial and NextRequest) likely injected additional innovation into its roadmap and team culture. As an organization, Monsido no doubt “learned” from its stint at CivicPlus, which purchased all three Optimere solutions in 2021 as part of an integrated, frictionless vision for public sector customers – a marketplace where accessibility is of paramount concern. Government agencies have been swarmed by an onslaught of accessibility lawsuits and evolving compliance requirements for the last decade, and tools like Monsido have become indispensable.  All this experience likely positioned Monsido as a new piece to Acquia’s DXP puzzle. As we covered last November, the company seems genuinely committed to accessibility as a strategic imperative, embracing digital equality at a cultural level and <a target="_blank" href="https://www.acquia.com/blog/acquia-accessibility">vocalizing its path to building accessible software</a>. The investment in an accessibility platform with this clout and staying power is a testament to Acquia’s aggressive growth strategy – and a reinforcement of its commitment to delivering digital equality.(1) IDC, “Web Accessibility: Preparing for Compliance in 2025 Brings an Intersection of DEI and Customer Experience” by Marci Maddox, May 2023 (IDC #US48610922). <hr /><figure class="image"><img src="https://cmscritic.com/ms-content/uploads/2023/11/cms-kickoff-2024-banner.jpg" /></figure><h3 id="join-us-at-cms-kickoff-2024-next-week!">Join us at CMS Kickoff 2024 next week!</h3>CMS Critic is a proud conference partner at this second annual edition of the prestigious international Boye &amp; Co conference, dedicated to the global CMS community. This event will bring together top-notch speakers, Boye &amp; Company's renowned learning format, and engaging social events.Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Prepare for an unparalleled in-person CMS conference experience that will equip you to move forward in 2024. Hear from leading voices across the industry on a wide range of topics, including:<ul><li><a target="_blank" href="https://www.boye-co.com/speakers/andrew-kumar">Andrew Kumar</a>, GVP at Uniform</li><li><a target="_blank" href="https://www.boye-co.com/speakers/becky-brown">Becky Brown</a>, Content Strategy Lead at Johnson &amp; Johnson</li><li><a target="_blank" href="https://www.boye-co.com/speakers/marli-mesibov">Marli Mesibov</a>, Content Strategy at Verily</li></ul><h4 id="-"> </h4><img style="width:39.13%" src="https://cmscritic.com/ms-content/uploads/2023/11/don-cesar-hotel.jpg" /><h4 id="the-don-cesar:-a-world-class-venue">The Don CeSar: a world-class venue</h4>Is there a better location for a winter kickoff than Florida's beautiful, sugary sand beaches? CMS Kickoff 2024 will be held at the iconic Don CeSar, just steps from the Gulf of Mexico. Dubbed the “Pink Palace,” this majestic hotel and resort provides a stunning backdrop to the conference, along with access to the local food and culture of St. Petersburg Beach.  <h4 id="get-your-tickets-today">Get your tickets today</h4>CMS Kickoff offers an intimate, highly focused experience. Space is limited, and only a few seats remain. Don't miss this exclusive opportunity!<a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff24/tickets">Purchase tickets now &gt;</a>

Acquia Tackles Accessibility and Optimization as it Completes Monsido Buy

cms-critic-staff

<h4 id="snapshot">Snapshot</h4><ul><li>The 2023 CMS Critic Awards “People’s Choice” nominations are officially open</li><li>To nominate your favorite platforms, visit <a target="_blank" href="http://www.cmscritic.com/nominate">www.cmscritic.com/nominate</a></li><li>Nominations close January 26th, 2024</li></ul><hr /> Feel that buzz in the air? That electrifying post-holiday tingle?That can only mean one thing: It’s Awards Season, baby! Ah yes… Awards Season. That early chapter of the year when the media landscape is aflutter with statue-seeking celebs basking in red-carpet hype, unsealed envelopes, and excessively long acceptance speeches. But oh, how we love the drama. The pomp. The play-by-play commentary of who’s wearing Vera Wang, or the host that crosses the comedic line. Who can forget Will Smith’s “slap heard ‘round the world” or Taylor Swift’s “knives out” glare at <a target="_blank" href="https://people.com/jo-koy-says-taylor-swift-reaction-to-his-golden-globes-joke-was-cute-8423475">last night’s Golden Globes</a>?While the Swifties shake it off, it’s important to remember the real purpose of these events: celebrating excellence. But there’s more to it than that. When done right, an awards program can illuminate audiences, unite loyal fans, and give entire communities the chance to revel in the triumphs.In our own corner of the content management universe, we’ve been doing that for the last decade with our exclusive CMS Critic Awards. Now in its 12th year, the CMS Critic Awards – one of the longest-running programs in the industry – continues its steadfast tradition of making you a part of the academy (so to speak). As in previous contests, our “People’s Choice” program allows you to nominate your favorite tools from the previous year. We take the top five contenders across a range of categories, open that up to general voting, and announce the victors in late February. In a world where technology can feel increasingly cold and robotic (hello AI!), our little competition is proof that loyalty still means something in the software biz – and that humans still carry the day. Here's a short video that hits the highlights:<figure class="media"><div data-oembed-url="https://youtu.be/JSrjxhmDRMA"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/JSrjxhmDRMA" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure><h3 id="what-to-expect-with-this-year’s-categories">What to expect with this year’s categories</h3>2023 was a big year for CMS, DXP, and the ecosystem of technologies we cover. A lot of change (hello again, AI!), and we’ll get to that in a minute. This year, we have 16 different categories for your consideration. As you know, the whole notion of categories is becoming a wiry morass – just ask your friendly neighborhood analyst. Despite a lack of clarity in some of the swim lanes, the established pillars of Best Enterprise CMS, Best DXP, Best DAM, and Best Headless CMS are still in play. That said, we saw headless CMSes like Contentstack achieve DXP status on the most recent <a target="_blank" href="https://cmscritic.com/thoughts-on-the-forrester-dxp-wave-2023-dont-judge-an-analyst-report-by-its-infographic">Forrester Wave Report</a>. Many platforms now offer free options, while others have introduced their own visual builders or hosting solutions. To that end, if you feel a single vendor can live in more than one category, it’s your choice to nominate it. Composable was a big part of the story in 2023, so we’ve maintained the Best DXC category (which is continuing to evolve). We also added Best Composable Solution as a catchall, so you can nominate any vendor in our space that delivered the most innovative composable experience.  Finally, 2023 was arguably “The Year of AI” as many platforms raced to incorporate ChatGPT and other artificial intelligence capabilities into their workflows. Of course, AI rippled up and down the stack, with DXPs adding image generators, headless CMSes weaving in content generators, and even widely-used editors like <a target="_blank" href="https://cmscritic.com/tinymce-brings-advanced-ai-to-cms-text-editing-interview-with-fredrik-danielsson-elise-bentley">TinyMCE</a> incorporating a host of AI features. With so much AI afoot, we had to include a Best AI Solution in a CMS or DXP category, so you can nominate any platform that wielded AI like a Jedi’s lightsaber and brought the Force to their solution. I saw dozens of AI demos this year (maybe “AI Critic” would be more apropos) and this is a tough one, my Padawans. All the more reason to let the people decide. One final note: The CMS Critic Awards are intended to be fun and friendly. But they do, at times, get a little fiery. Every year, we receive thousands of ballots, with whole communities of users coming together to champion the platforms they love. I also intercept several, shall we say, “passionate” pleas, demanding to know why certain platforms were in a specific category – or why their tool of choice wasn’t in the running. As always, we try to operate in a space of respect and integrity. Obviously, if a platform isn’t truly open source, it won’t be considered for Best Open Source CMS. That's a binary attribute. But many systems are blurring the proverbial lines – and let’s face it, the analysts are also compounding the problem. So, our editorial team endeavors to stay out of the nominating process. As a reminder, we only take the top five in each category by nomination count, so anything below that won’t be featured in the final voting. <h3 id="how-to-cast-your-nominations-">How to cast your nominations </h3>Without further ado, I’m happy to announce that the 2023 CMS Critic Awards “People’s Choice” nominations are officially open! Here’s how you can participate:<ol><li>Visit <a target="_blank" href="http://www.cmscritic.com/nominate">www.cmscritic.com/nominate</a></li><li>Fill out the required fields and enter the names of your nominees in each category. You don't have to include a nomination for every category – only complete the fields you care about, and your ballot will be counted. Remember that you can nominate the same vendor in multiple categories.</li><li>Once completed, click the Submit button at the bottom of the form. </li><li>You can only nominate once, and companies or brands that offer incentives of any kind will be disqualified.</li><li>Spread the word! Remember to share and encourage others to participate, especially across your social channels.</li></ol>Nominations close on January 26, 2024, so get out there and rally the troops! Once we tabulate the results, we’ll announce the top five in each category for general voting in early February (we'll blast it on email and social).She might have a lot of style, but Taylor Swift wouldn’t be anywhere without her fans. Now’s your chance to show some love for the platforms that rocked your world in 2023. <hr /><figure class="image"><img src="https://cmscritic.com/ms-content/uploads/2023/11/cms-kickoff-2024-banner.jpg" /></figure><h3 id="join-us-at-cms-kickoff-2024-next-week!">Join us at CMS Kickoff 2024 next week!</h3>CMS Critic is a proud conference partner at this second annual edition of the prestigious international Boye &amp; Co conference, dedicated to the global CMS community. This event will bring together top-notch speakers, Boye &amp; Company's renowned learning format, and engaging social events.Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Prepare for an unparalleled in-person CMS conference experience that will equip you to move forward in 2024. Hear from leading voices across the industry on a wide range of topics, including:<ul><li><a target="_blank" href="https://www.boye-co.com/speakers/andrew-kumar">Andrew Kumar</a>, GVP at Uniform</li><li><a target="_blank" href="https://www.boye-co.com/speakers/becky-brown">Becky Brown</a>, Content Strategy Lead at Johnson &amp; Johnson</li><li><a target="_blank" href="https://www.boye-co.com/speakers/marli-mesibov">Marli Mesibov</a>, Content Strategy at Verily</li></ul><h4 id="-"> </h4><img style="width:39.13%" src="https://cmscritic.com/ms-content/uploads/2023/11/don-cesar-hotel.jpg" /><h4 id="the-don-cesar:-a-world-class-venue">The Don CeSar: a world-class venue</h4>Is there a better location for a winter kickoff than Florida's beautiful, sugary sand beaches? CMS Kickoff 2024 will be held at the iconic Don CeSar, just steps from the Gulf of Mexico. Dubbed the “Pink Palace,” this majestic hotel and resort provides a stunning backdrop to the conference, along with access to the local food and culture of St. Petersburg Beach.  <h4 id="get-your-tickets-today">Get your tickets today</h4>CMS Kickoff offers an intimate, highly focused experience. Space is limited, and only a few seats remain. Don't miss this exclusive opportunity!<a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff24/tickets">Purchase tickets now &gt;</a>

Nominate Your Favorite Platforms for the 2023 CMS Critic Awards

What's Ahead for MACH in 2024? Read These 3 Predictions

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Thoughts on the Forrester DXP Wave 2023: Don’t Judge an Analyst Report by its Infographic

mark

Forrester DXP Wave 2023: Vendor Commentary

<hr /> Nope. It’s not a figma of your imagination. On the same day that U.S. Steel agreed to a <a target="_blank" href="https://6abc.com/us-steel-news-today-nippon/14197549/">hefty takeover</a> by Japan’s Nippon Steel, another deal in the software world was falling apart – one that delivered shock and awe when first announced in September of 2022.Fast forward 15 months and a steely resolve has been exchanged for tears of regulatory regret.Yesterday, <a target="_blank" href="https://www.adobe.com/">Adobe</a> – one of the leading technology platforms for creative, marketing, and digital experience software products – agreed to terminate its merger with <a target="_blank" href="https://www.figma.com/">Figma</a>, a collaborative tool for designing, prototyping, and testing web and app interfaces (among other things). When Adobe tendered its magnanimous offer of <a target="_blank" href="https://cmscritic.com/shock-and-awe-adobe-to-acquire-ui-design-platform-figma-for-20-billion">$20 billion</a> for Figma, its <a target="_blank" href="https://news.adobe.com/news/news-details/2022/Adobe-to-Acquire-Figma/default.aspx">press release</a> stated that the iconic company – responsible for legendary products like Photoshop – was “reimaging the future of creativity and productivity.” The truth, of course, is that Adobe was buying an up-and-coming competitor that had managed to do the impossible: attract millions of designers and developers away from its defacto product foothold, reflecting a troubling threat to its long-held grip on the creative industry. But it wasn’t just about Figma’s technology (the big secret is that it never is). As more alternatives to Adobe’s portfolio of products flooded the market – everything from design to video editing – a new generation of creators emerged. These remote digital nomads craved less “Paleolithic” desktop tools and drifted towards web-powered platforms with more flexible pricing models. For this new breed of user, Adobe felt tethered to the past, focusing more on specialists. Figma felt like the future, one where almost anyone can become a designer. That unique intersection of product, brand, and culture captured the zeitgeist of the moment, helping Figma become a key disruptor during the height of a booming, pandemic-infused digital economy.For Adobe, an acquisition made sense, allowing it to capture lost market share while tapping a whole new pipeline of prospects. For Figma? Well, there were 20 billion reasons to do it, despite marked resentment from its user base (just peruse some of the Subreddits on the subject). But hey, what can you do? Anytime a beloved software platform is eaten by a larger competitor (e.g. <a target="_blank" href="https://techcrunch.com/2022/10/26/four-years-after-being-acquired-by-microsoft-github-keeps-doing-its-thing/">Microsoft buying Github</a>, and the list goes on) there are vocal pessimists across the user community. As any Swifty would tell you, haters gonna hate. And there were questions from users, as you might expect, about how Figma would fit in Adobe’s mammoth portfolio of over 100 technologies. How would it align with Adobe XD, the company’s existing UX design offering? From a brand standpoint, would it follow the same track as Magento – now <a target="_blank" href="https://business.adobe.com/products/magento/magento-commerce.html">Adobe Commerce</a> – and slowly ride off into the sunset? Regardless of any user friction, the companies forged ahead, sharing plans around their combined superpowers. This included ambitions to leverage Figma’s web-based, multi-player capabilities with Adobe’s cloud offerings to make the creative process more productive and accessible. While talk of improving brainstorming and product design permeated the ethos, the strategic details were nebulous for obvious reasons: the deal was far from approved.  And that brings us to yesterday’s news. There’s a lot to unpack, but there are three key things I’ve taken away from the not-entirely-shocking revelation, and they have broader implications across the market – not just for Adobe and Figma. More importantly, I think this is good for both vendors in several ways, chiefly from an innovation perspective. And that’s good for everyone – even if there's a little heartache involved. <h3 id="1.-m&amp;a-has-changed-(for-better-or-worse)">1. M&amp;A has changed (for better or worse)</h3> Maybe it’s <a target="_blank" href="https://www.sec.gov/about/commissioners/gary-gensler">Gary Gensler</a> beating the war drum in a post-FTX world, or just rampant remorse over past decisions. Either way, the M&amp;A pipeline is being scrutinized more than ever by regulatory bodies, focused on preventing large players like Google from squashing competition with obscene amounts of cash. And $20 billion is, well, kinda obscene.In this case, the deal was scuttled by supposed clashes with governing bodies in Europe and the UK. Last month, Britain's Competition and Markets Authority (CMA) <a target="_blank" href="https://www.reuters.com/technology/adobe-figma-terminate-20-bln-deal-2023-12-18/#:~:text=Dec%2018%20(Reuters)%20%2D%20Adobe,buyouts%20of%20a%20software%20startup.">said the deal</a> would negatively impact innovation for software used by a large swath of the UK's digital designer marketplace. The EU voiced similar concerns, citing the potential for reduced competition.“Despite thousands of hours spent with regulators around the world detailing differences between our businesses, our products, and the markets we serve, we no longer see a path toward regulatory approval of the deal,” said <a target="_blank" href="https://www.linkedin.com/in/dylanfield/">Dylan Field</a>, Co-Founder and CEO of Figma, in a <a target="_blank" href="https://www.figma.com/blog/figma-adobe-abandon-proposed-merger/">blog post</a> yesterday.  Perhaps the compliance stamp on these software transactions isn’t as clear cut as, say, JetBlue and Spirit Airlines – which <a target="_blank" href="https://www.washingtonpost.com/transportation/2023/10/28/jetblue-sprit-merger-justice-department/">attempted to join forces</a> earlier this year (that merger was priced at a paltry $3.8 billion, BTW). But the same principles apply: it’s all about ensuring choice for consumers. At the same time, startup exits have slowed considerably in 2023, and VCs have tightened their belts – and their expectations. The white-hot halcyon days of 2021 and 2022 are in the rearview, and that’s been a persistent drag on raising capital (by all accounts, the investment market looks <a target="_blank" href="https://carta.com/blog/mergers-acquisitions-outlook-2024/">poised to rebound</a> next year). As firm managers command greater confidence around the scope and scale of any investment, they’re looking closer than ever at the multipliers. Which, in the case of Figma’s price tag, was heavily overweighted in 2022, and more so today.Also worth considering is the timetable for such a complex transaction. A lot has changed in the 15 months since the deal was announced, including the growth of Adobe’s stock price (the bigger story is the rise of generative AI, but more on that in a minute). Complexity and lengthy transaction cycles will likely continue to impact M&amp;A for the foreseeable future, but it's clear in this case how the dynamics can impact outcomes.  <h3 id="2.-figma-is-kicking-butt-–-so-why-not-go-for-the-ipo?">2. Figma is kicking butt – so why not go for the IPO?</h3>Sure, with the loss of Figma, Adobe is giving up an attractive jewel in its creative crown. But when that jewel outshines you, it's an even more precarious challenge.Let’s start with Figma’s revenue, which has grown from $400M to $600M since September of 2022. This is a far cry from a $20 billion valuation, but the company has demonstrated the level of profitability that might signal an IPO (when the time is right). But let’s add one more gold nugget to the prospecting pan. As part of the proposed acquisition, Adobe <a target="_blank" href="https://fortune.com/2023/12/18/adobe-figma-breakup-european-regulators-merger/">agreed to pay Figma</a> a whopping $1 billion breakup fee upon termination, to be paid almost immediately. Buoyed by this windfall, Figma will be well-positioned to focus on innovation over the coming years and fuel more competitive products and features – the likes of which will, without doubt, compete with Adobe. According to Figma's CEO, that’s already happening. Over the last 15 months, the company shipped a myriad of new products and expanded into the UK and Asia. In essence, they never stopped the growth machine – and it’s paying off. How’s the song go? Breaking up is hard to do. Maybe not in this case. If Figma plays its cards right, they can help users accelerate the design process and build digital products faster than ever. And in this hyper-paced product world, that’s the real deal. <h3 id="3.-ai-is-the-gamechanger-for-both-adobe-and-figma">3. AI is the gamechanger for both Adobe and Figma</h3>I keep conjuring that 15-month period from “buy” to “bye,” which equates to years in this new normal. Conditions were quite different when Adobe agreed to acquire Figma, and nowhere was that more evident than with the rise of artificial intelligence.Last September, generative AI wasn’t part of the common lexicon. ChatGPT had not yet enraptured the world. Since then, we’ve seen a massive investment in AI features across industries, specifically in areas like content and imagery – which is in Adobe and Figma's wheelhouse.In less than a year, platforms like <a target="_blank" href="https://www.canva.com/magic-write/">Canva</a> have introduced generative content within their design tools and <a target="_blank" href="https://cmscritic.com/products/kontentai">Kontent.ai</a> in their <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">headless CMS</a>. Image generators like Dall-E and <a target="_blank" href="https://www.midjourney.com/">Midjourney</a> are taking the visual potential of AI to entirely new levels (check the latter out, it will knock your socks off). AI is where Adobe has focused its future, leading the pack with innovative new offerings. Photoshop of old now features generative capabilities that are incredibly robust (if not a tad challenging to prompt). The company says more is on the way – and with billions in reserve, they have ample cash to keep innovating. Recently, Figma also joined the GenAI chorus, shipping its first <a target="_blank" href="https://www.figma.com/blog/introducing-ai-to-figjam/">native AI features</a>. Bolstered by its revenue growth and impending breakup bucks, they’ll have plenty of runway for expanding AI features and capabilities. Would Adobe float such a bloated number for Figma today? Not a chance – and AI is the chief determiner. That's why innovation in this area is essential for both players, and the mutual parting of ways is in their collective interest. There may be some head-to-head competition betwixt the two, but no matter. AI has changed the game, and could soon disrupt things even further. Platforms like <a target="_blank" href="https://uizard.io/">Uizard</a> are bubbling up, allowing users to ideate and design UI/UX with nothing more than an idea and a few prompts. Expect more of these players to enter the market in 2024 and create more choice – and maybe a little more chaos. <h3 id="a-designer-walks-into-a-bar…">A designer walks into a bar…</h3>… and asks the bartender, "Got any Helvetica?" The bartender replies: “Sorry, we don’t serve your type here.”Font humor aside, good design is no joke. When done well, it can be incredibly effective for communicating ideas. This goes back to the printed page and extends through modern application UX. Most importantly, design is for humans – even if it's not directly created by humans. That trend towards automation has been a constant in the design world, but the people part has never changed. I remember the first time I used Photoshop in college. It was astounding. Magical, even. It allowed users like me to explore new and imaginative pathways while accelerating the creative process. It only happened because Adobe committed to a culture of innovation – and with its latest crop of AI features, it appears to be continuing on that course.Are they sweating this breakup? Sure. A billion is a big number, and a lot to walk away from. A few shareholders might be miffed (although they're up 4 points today, which suggests otherwise). But in the end, they're still well-positioned across the portfolio of products. They've never been a one-trick pony, and the latest foray into composable components via its <a target="_blank" href="https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager-blogs/aem-franklin-helix-composability-pros-and-cons-aem-community/ba-p/600497">AEM Franklin Project </a>shows tremendous promise in other areas.  And who knows? They might just add multiplayer capabilities to Adobe XD – and give that missing jewel a run for its money.  As for Figma… oh, the money, honey. The $20 billion dream might be dead, but the horizon looks promising when considering the possibilities ahead. Flush with cash and a solid growth streak, the company might fare better as a free and independent entity. Figma’s founding vision was to “eliminate the gap between imagination and reality.” According to Field, the shift from a physical economy to a digital economy – powered by huge advances in AI – have combined to make that vision more attainable than ever for its growing community of designers.And those designers? Man, they're a unique breed. Artists with a penchant for technology. Adobe and Figma understand that audience intimately, albeit it’s evolving faster than ever. Only with a persistent focus on innovation will they have a shot at remaining competitive – not just with each other, but with the next wave of apps to come.Cut. Paste. Save.  <hr /><figure class="image"><img src="https://cmscritic.com/ms-content/uploads/2023/11/cms-kickoff-2024-banner.jpg" /></figure><h3 id="join-us-at-cms-kickoff-2024---january-16-17">Join us at CMS Kickoff 2024 - January 16-17</h3>CMS Critic is a proud partner at this second annual edition of the prestigious international Boye &amp; Co conference, dedicated to the global CMS community. This event will bring together top-notch speakers, Boye &amp; Co's renowned learning format, and engaging social events.Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Prepare for an unparalleled in-person CMS conference experience that will equip you to move forward in 2024. Hear from leading voices across the industry on a wide range of topics, including:<ul><li><a target="_blank" href="https://www.boye-co.com/speakers/andrew-kumar">Andrew Kumar</a>, GVP at Uniform</li><li><a target="_blank" href="https://www.boye-co.com/speakers/becky-brown">Becky Brown</a>, Content Strategy Lead at Johnson &amp; Johnson</li><li><a target="_blank" href="https://www.boye-co.com/speakers/marli-mesibov">Marli Mesibov</a>, Content Strategy at Verily</li></ul><h4 id="-"> </h4><img style="width:39.13%" src="https://cmscritic.com/ms-content/uploads/2023/11/don-cesar-hotel.jpg" /><h4 id="the-don-cesar:-a-world-class-venue">The Don CeSar: a world-class venue</h4>Is there a better location for a winter kickoff than Florida's beautiful, sugary sand beaches? CMS Kickoff 2024 will be held at the iconic Don CeSar, just steps from the Gulf of Mexico. Dubbed the “Pink Palace,” this majestic hotel and resort provides a stunning backdrop to the conference, along with access to the local food and culture of St. Petersburg Beach.  <h4 id="get-your-tickets-today">Get your tickets today</h4>CMS Kickoff offers an intimate, highly focused experience. Space is limited, and only a few seats remain. Don't miss this exclusive opportunity!<a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff24/tickets">Purchase tickets now &gt;</a>

Cut, Paste, Delete: Why Adobe’s Canceled Merger with Figma is Good for Innovation 

<hr /> The <a target="_blank" href="https://cmscritic.com/mach-alliance-bolsters-commitment-to-buyers-providing-clarity-amidst-shifting-market-dynamics">MACH Alliance</a> is breaking out the balloons and stringing the streamers. Reaching 100 is quite an accomplishment by almost any measure – and today, the <a target="_blank" href="http://www.machalliance.org/">organization</a> celebrates its own centennial benchmark as it surpasses 100 members.The group of independent tech companies advocating for open, best-of-breed technology ecosystems just announced the news as it welcomed eight newcomers to its community, spanning its various <a target="_blank" href="https://machalliance.org/application-member">membership categories</a>: Boutique System Integrators<ul><li><a target="_blank" href="https://www.cabiri.io/">Cabiri</a></li><li><a target="_blank" href="https://www.kernpunkt.de/">Kernpunkt Digital</a></li><li><a target="_blank" href="https://iona.fi/">Iona</a> </li></ul>System Integrator<ul><li><a target="_blank" href="https://xebia.com/am/">Xebia</a> </li></ul>Independent Software Vendors<ul><li><a target="_blank" href="https://www.mirakl.com/">Mirakl</a></li><li><a target="_blank" href="https://www.inriver.com/">inriver</a></li><li><a target="_blank" href="https://www.salsify.com/">Salsify</a> </li></ul>Startup Independent Software Vendor<ul><li><a target="_blank" href="https://ninetailed.io/">Ninetailed</a> </li></ul>The continued growth of the Alliance’s membership reflects an industry trend toward adopting modern, composable technologies. It also coincides with a surge in interest from established vendors who are actively building their MACH credentials through strategic acquisitions and innovative re-architecting of solutions. Newcomers Inriver, Mirakl, and Salsify are examples of such vendors that have fully aligned their entire product offering around MACH principles. "The MACH Alliance's growth to over 100 members is a testament to the industry's recognition of the transformative power of composable technologies,” said <a target="_blank" href="https://cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen">Casper Rasmussen</a>, President at the MACH Alliance. “The increase in membership applications from SIs alone shows how the industry is maturing and changing. As we reflect on our achievements in 2023, we’re proud of the momentum and collaboration across our community. We are particularly encouraged by seeing established vendors shifting gears to embrace MACH principles," <h3>MACH captures more of the market</h3>Since its launch in 2020, the MACH Alliance has focused on defining and establishing the rapidly maturing MACH (Microservices, API-first, Cloud-native SaaS, Headless) industry standard. In that time, 225 companies have applied for certification, with around 45% meeting the membership requirements. Many have re-applied several times, re-architecting their portfolios to achieve MACH status. The MACH Alliance creates clear guidance for enterprises, differentiating MACH technologies that foster future-proofing and vendor independence from those that don’t. That guidance is especially important for buyers given the rapidly shifting dynamics of the technology landscape.This past year, the MACH Alliance observed a significant paradigm shift, with established vendors recognizing the transformative potential of MACH principles. MACH is a coveted seal for companies building future-proof tech stacks, and adoption continues to grow. With MACH now perceived by many as “the standard” – along with evolving industry and vendor behavior towards that goal – the MACH Alliance <a target="_blank" href="https://machalliance.org/insights/mach-alliance-s-commitment-to-clear-guidance-amidst-big-tech-acquisitions-and-developments">announced in December</a> it is assessing how it can provide market guidance as more established vendors seek validation for their MACH strategies. <h3>Building on solid research</h3>As a body, research has long been a central function of the MACH Alliance. This includes both broad-market and member-focused analysis across all of the Alliance's categories. The 2023 MACH Alliance Global Research initiative – which polled 500 tech leaders – confirmed that 85% of organizations have increased the percentage of their MACH infrastructure in the past 12 months. Those companies cited several motivations, including the ability to respond to changes in the market faster, to build and implement new functionality more quickly, and the propensity to reduce costs. The respondents were also more likely to say that their investment in MACH has enabled their infrastructure to keep up with customer demands – and helped them stay ahead of competitors with lower MACH adoption rates. The fourth edition of this research will be published in March 2024.<h3>Last year’s highlights and what to expect in 2024</h3>Here are a few of the MACH Alliance's achievements in 2023 and some of the roadmap for the year ahead: <h4>Diverse Membership Growth</h4>With the continued rise in new members and increased applications from System Integrators (SIs), the Alliance is diversifying the representation of organizations eager to adopt and champion MACH technology. Early 2024 will also focus on how the Alliance can ensure holistic guidance to the market.<h4>Community Building Initiatives</h4>Networking events, forums, and an awards program organized by the MACH Alliance have facilitated extensive collaboration across the group’s vast community, allowing for the exchange of ideas and experiences that have accelerated MACH adoption. The Alliance will kick off 2024 at <a target="_blank" href="https://machalliance.org/events/nrf-nyc--mach-haus">NRF</a> in January, followed by a series of local market events throughout the year. MACH THREE, the Alliance’s signature annual event, will be held in June 2024 in New York City.<h4>Educational Initiatives</h4>The Alliance is fiercely committed to empowering established and emerging businesses with the knowledge, skills, and insights needed to navigate the MACH landscape successfully. To this aim, a dedicated education program will be launched in early 2024. The Alliance is also working on deep-dive projects around critical topics, including MACH interoperability and how companies can make the best use of AI in MACH implementations.<h3>Why it matters</h3>Over the last few years, the MACH Alliance has been a bellwether in the composable storm. As enterprises sought the benefits of building their own stacks, they faced significant challenges and confusion. The Alliance provided a collective compact of trust for best-of-breed solutions, giving organizations greater confidence in the technologies they choose – and breaking free from the stranglehold of monoliths and vendor lock-in. Evolving from its early posture as an exclusive cabal, the Alliance has garnered respect, trust, and even reverence by investing deeply in education across the market. That open narrative and engagement has reinforced its commitment to provide greater transparency around its membership practices, which many vendors and industry watchers have demanded of the organization. Still, the composable storm has been stirred by controversy, particularly as key terminology caught fire with single-vendor DXPs and became part of the marketing lexicon. <a target="_blank" href="https://cmscritic.com/mach-alliance-openly-invites-companies-claiming-mach-to-apply-for-certification">In a recent open letter</a>, the Alliance invited companies that are claiming to be “MACH” to undergo certification to help avoid market confusion for buyers as they evaluate software. Despite these headwinds and growing pains, the milestone of surpassing 100 members is a clear validation of the MACH Alliance's value to the market. It signals the continued desire for platforms to be associated with the organization's mission and to benefit from its governance and practices. This is amplified by its goals to introduce MACH certifications and other educational initiatives in 2024, which gives members a stronger position to compete with. As it continues to invest in worthy causes (which include stated commitments around diversity, inclusion, and sustainability), the MACH Alliance represents qualities that go beyond pure technology considerations. These attributes might help future-proof the training, employment, and nurturing of tomorrow's digital workforce – and ultimately scale the Alliance towards another big milestone.We'll keep the balloons handy.  <hr /><figure class="image"><img src="https://cmscritic.com/ms-content/uploads/2023/11/cms-kickoff-2024-banner.jpg" /></figure><h3>Join us at CMS Kickoff 2024 - January 16-17</h3>CMS Critic is a proud conference partner at this second annual edition of the prestigious international Boye &amp; Co conference, dedicated to the global CMS community. This event will bring together top-notch speakers, Boye &amp; Company's renowned learning format, and engaging social events.MACH Alliance members joining us at the CMS Kickoff 2024 include <a target="_blank" href="https://cmscritic.com/products/agility">Agility</a>, <a target="_blank" href="https://cmscritic.com/products/contentful">Contentful</a>, <a target="_blank" href="https://cmscritic.com/products/consciaai">Conscia.ai</a>, <a target="_blank" href="https://www.kinandcarta.com/en-us/">Kin &amp; Carta</a>, <a target="_blank" href="https://cmscritic.com/products/kontentai">Kontent.ai</a>, and <a target="_blank" href="https://cmscritic.com/products/uniform">Uniform</a>. Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Prepare for an unparalleled in-person CMS conference experience that will equip you to move forward in 2024. Hear from leading voices across the industry on a wide range of topics, including:<ul><li><a target="_blank" href="https://www.boye-co.com/speakers/andrew-kumar">Andrew Kumar</a>, GVP at Uniform</li><li><a target="_blank" href="https://www.boye-co.com/speakers/becky-brown">Becky Brown</a>, Content Strategy Lead at Johnson &amp; Johnson</li><li><a target="_blank" href="https://www.boye-co.com/speakers/marli-mesibov">Marli Mesibov</a>, Content Strategy at Verily</li></ul><h4> </h4><img style="width:39.13%" src="https://cmscritic.com/ms-content/uploads/2023/11/don-cesar-hotel.jpg" /><h4>The Don CeSar: a world-class venue</h4>Is there a better location for a winter kickoff than Florida's beautiful, sugary sand beaches? CMS Kickoff 2024 will be held at the iconic Don CeSar, just steps from the Gulf of Mexico. Dubbed the “Pink Palace,” this majestic hotel and resort provides a stunning backdrop to the conference, along with access to the local food and culture of St. Petersburg Beach.  <h4>Get your tickets today</h4>CMS Kickoff offers an intimate, highly focused experience. Space is limited, and only a few seats remain. Don't miss this exclusive opportunity!<a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff24/tickets">Purchase tickets now &gt;</a>

MACH Alliance Surges Past 100 Members, Caps 2023 as a Milestone Year

CMS Delivery Flexibility Always Wins

deane

<hr /> “I feel the need… the need for speed…”It's not easy earning “Top Gun” status in the website performance game. But <a target="_blank" href="https://cmscritic.com/zengenti-expands-focus-on-higher-education-brings-contensis-cms-to-heriot-watt-university">Zengenti</a>, the pilots behind <a target="_blank" href="https://www.contensis.com/">Contensis CMS</a>, know exactly which industries and organizations flew higher – and faster – in 2023.The company just rolled out its annual “<a target="_blank" href="https://www.contensis.com/content/ftse-2023-report?pr=&amp;utm_source=Press+release&amp;utm_medium=Organic&amp;utm_id=FTSE2023">Big Players, Slow Web Pages</a>” campaign, which analyzed all <a target="_blank" href="https://www.londonstockexchange.com/indices/ftse-100">FTSE 100 and 250</a> homepages to determine which industries and organizations had the best online presence this year – and which lagged.But there's more to it than speed, Maverick. Zengenti's rubric also included the average accessibility score, providing a well-rounded review of the overall “flight performance” of each contender. So who has bragging rights in this year's showdown? Strap in – and keep reading. <h3>Utilities rise while media falls</h3>In a dramatic swing from <a target="_blank" href="https://www.contensis.com/community/blog/ftse-website-performance">last year's</a> rankings, Zengenti's research shows that the Utilities sector delivered the best website performance across the FTSE 100 and 250 sites, climbing 12 places with an overall score of 269.  That's a big shift from 2022, when Media and Publishing took the top spot. This year, the former leader fell 14 places, putting it in the bottom three of 2023’s rankings with an overall score of 234. Despite the major swap for the crown, the race at the top was tight – with Utilities narrowly outperforming the Sports and Entertainment industry in second place with a score of 268, and the Food and Beverage sector in third with a score of 261. <h3>How was the research conducted?</h3>For this year's website performance analysis, the Zengenti team examined the overall performance, accessibility, and speed scores for each of the FTSE 100 and 250 companies. The results were tabulated and averages were calculated for each sector. The complete list of the performance results based on industry can be found in the league table below. <a target="_blank" href="https://www.contensis.com/content/ftse-2023-report?pr=&amp;utm_source=Press+release&amp;utm_medium=Organic&amp;utm_id=FTSE2023">Click here</a> for more details:<figure class="image image_resized" style="width:72.4%"><img src="https://cmscritic.com/ms-content/uploads/2023/12/zengenti-performance-table-b.png" /></figure><h3>The urgency to improve website performance, speed, and accessibility</h3>“This research shows how important it is to pay attention to and maintain your business’ website performance," said <a target="_blank" href="https://www.linkedin.com/in/richard-chivers-34a36b11/">Richard Chivers</a>, co-founder of Contensis and chief executive officer of Zengenti. “Last year, Media and Publishing topped the list, yet the industry has fallen a staggering 14 places to the bottom three in this year’s ranking.”As Chivers noted, if a company's website doesn't load quickly or is inaccessible, it will inevitably lose engagement and sales – and the lack of performance can potentially damage a brand or organization's reputation in the process. For FTSE 100 and 250 companies, this could have a critical impact.  But getting things right isn't just important for business performance – it's also key to delivering digital equality for all users. “At Zengenti, we’ve always been a big advocate for improving online accessibility,” Chivers explained. “We work closely with the Digital Accessibility Centre (<a target="_blank" href="https://digitalaccessibilitycentre.org/">DAC</a>) to ensure our clients’ sites meet and go beyond accessibility requirements.” According to Chivers, the company's research shows that many industries still have significant room for improvement, specifically around accessibility. One in particular that he pointed out: Travel, Hospitality and Leisure, which scored near the bottom of the pack. With the DAC revealing that 90% of disabled users click away from a website rather than report accessibility issues in 2023, he said there's no excuse not to improve. “As leaders in their sectors, FTSE 100 and 250 companies have a real opportunity to lead the conversation and ensure online accessibility becomes an integral part of website performance in every industry.”You can learn more about the importance of online accessibility and view the top five FTSE 100 and FTSE 250 performers on the <a target="_blank" href="https://www.contensis.com/content/ftse-2023-report?pr=&amp;utm_source=Press+release&amp;utm_medium=Organic&amp;utm_id=FTSE2023">company's website</a>.  <hr /><figure class="image"><img src="https://cmscritic.com/ms-content/uploads/2023/11/cms-kickoff-2024-banner.jpg" /></figure><h3>Join us at CMS Kickoff 2024 - January 16-17</h3>CMS Critic is a proud conference partner at this second annual edition of the prestigious international Boye &amp; Co conference, dedicated to the global CMS community. This event will bring together top-notch speakers, Boye &amp; Company's renowned learning format, and engaging social events.Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Prepare for an unparalleled in-person CMS conference experience that will equip you to move forward in 2024. Hear from leading voices across the industry on a wide range of topics, including:<ul><li><a target="_blank" href="https://www.boye-co.com/speakers/andrew-kumar">Andrew Kumar</a>, GVP at Uniform</li><li><a target="_blank" href="https://www.boye-co.com/speakers/becky-brown">Becky Brown</a>, Content Strategy Lead at Johnson &amp; Johnson</li><li><a target="_blank" href="https://www.boye-co.com/speakers/marli-mesibov">Marli Mesibov</a>, Content Strategy at Verily</li></ul><h4> </h4><img style="width:39.13%" src="https://cmscritic.com/ms-content/uploads/2023/11/don-cesar-hotel.jpg" /><h4>The Don CeSar: a world-class venue</h4>Is there a better location for a winter kickoff than Florida's beautiful, sugary sand beaches? CMS Kickoff 2024 will be held at the iconic Don CeSar, just steps from the Gulf of Mexico. Dubbed the “Pink Palace,” this majestic hotel and resort provides a stunning backdrop to the conference, along with access to the local food and culture of St. Petersburg Beach.  <h4>Get your tickets today</h4>CMS Kickoff offers an intimate, highly focused experience. Space is limited, and only a few seats remain. Don't miss this exclusive opportunity!<a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff24/tickets">Purchase tickets now &gt;</a>

Which industries on the FTSE have the best-performing websites in 2023? You might be surprised

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