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<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/andycohen">Andy Cohen</a><a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/deane"> </a>is the founding architect of Sitecore XM Cloud. He is VP/Chief Architect at <a target="_blank" rel="noopener noreferrer" href="https://www.altudo.co/">Altudo</a>, and a CMS Critic contributor. <hr /> When people talk about personalization, they often mean “the right content to the right person at the right time.” That idea is now past tense.I have watched this shift play out up close, from <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/sitecore">Sitecore’s</a> early rules-based personalization, through <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/contentstack">Contentstack’s</a> use of edge-based personalization in a composable architecture, to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/optimizely">Optimizely’s</a> launch of Opal, a system of marketing AI agents. Personalization no longer stops at swapping content on a page. It now reaches into the interaction itself, and soon, into the relationships agents form with one another.<h3 id="when-agents-adapt-to-us">When Agents Adapt to Us</h3>That shift, from “what” to “how,” is where the major CMS players are already moving, and you can see it in the different bets they're making:<ul><li>Contentstack has put its weight behind <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/livin-on-the-edge-contentstacks-new-adaptive-dxp-might-just-rock-your-world">EDGE</a>, which they call a hyper-personalization platform. It blends their headless CMS with a real-time CDP, AI, and automation. The goal is simple but ambitious: deliver one-to-one experiences in the moment and at scale. Because it is composable, brands can adapt interactions without locking themselves into rigid patterns. What strikes me about EDGE is that it reframes personalization as something continuous, not a campaign you set and forget.</li><li>Optimizely has taken another route with <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/optimizely-opal-gets-supercharged-for-agentic-ai-powering-infinite-use-cases-for-marketers">Opal</a>. Instead of a single assistant, Opal is built as a collection of agents that act like members of a marketing team. There is a campaign manager agent, a personalization advisor, a market researcher, and more. With the 2.0 release, Optimizely put the emphasis on letting these agents collaborate and run multi-step workflows across content, data, and experimentation. I have seen teams spend weeks coordinating those same steps manually. Opal hints at a world where marketing execution is handled by an ensemble of digital teammates who can plan, act, and adjust together.</li><li>Sitecore has focused on bringing assistance directly into daily work. Through <a target="_blank" rel="noopener noreferrer" href="https://www.sitecore.com/products/sitecore-stream">Stream</a>, they have introduced AI copilots that support authors and marketers in real time as they draft and optimize campaigns. On top of that, Sitecore’s partnership with <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/sitecore-sharpens-ai-focus-with-strategic-partnership-and-new-leadership-appointments">Gradial</a> shows how agentic workflows can extend into campaign execution. It is not just about smarter editors or quicker drafts. It is about agents that can carry intent through to delivery and adapt along the way. For a company that has lived for years in the world of static content publishing, that is a meaningful step forward.</li></ul>None of these approaches feels like a gimmick.They are different answers to the same problem: personalization is no longer about what content you are shown, it is about how the interaction unfolds. Whether that happens through hyper-personalization at the edge, through orchestrated marketing agents, or via copilots and execution partners, the shift is real and already in motion.<h3 id="what-nondeterminism-really-means">What Nondeterminism Really Means</h3>Most software behaves like math: 2 + 2 always equals 4. Generative AI does not. Ask it to draft a thank-you note and you will get three different answers, all plausible, none identical. That variability is what we call nondeterminism.It is the very thing that makes AI feel creative, but also the reason it needs personalization to stay useful. As <a target="_blank" rel="noopener noreferrer" href="https://parivedasolutions.com/perspectives/managing-the-non-deterministic-nature-of-generative-ai/">Pariveda Solutions points out</a>, nondeterminism is what makes AI flexible and creative, but it also introduces governance challenges that remain unresolved. In my own work with <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/getting-loud-with-xm-cloud-sitecore-reports-100-growth-of-its-ai-powered-cloud-based-cms">XM Cloud,</a> I have seen how unpredictable outcomes can be a feature if the system adapts well – and a liability if it does not.<h3 id="when-agents-adapt-to-each-other">When Agents Adapt to Each Other</h3>The next frontier is agents adapting not just to us but to each other. Nondeterminism multiplies when two autonomous systems interact. They need ways to converge on workable outcomes.Sometimes that looks like adjusting communication style, where one agent is structured and terse, another free-form and verbose. Sometimes, it means learning to accept differences in task style, such as fast approximation versus cautious step-by-step reasoning. Other times it's about role negotiation: who leads, who validates, who escalates.And sometimes it is memory. Agents do not just adapt in the moment; they remember. That memory can look like a grudge. A search agent that hallucinated last time will get fact-checked the next. A procurement agent that botched a deal may face stricter oversight. Even first impressions stick. If an agent’s very first hand-off is sloppy, the other agent may never fully trust it, no matter how good the later work becomes.Humans behave the same way. In corporate life, one bad kickoff meeting can color a partnership for months. Agents will carry those patterns too.<a target="_blank" rel="noopener noreferrer" href="https://www.deepset.ai/blog/ai-agents-and-deterministic-workflows-a-spectrum"> Deepset calls this the “spectrum of determinism to nondeterminism</a>.” I call it relationship management.<h3 id="everyday-illustrations">Everyday Illustrations</h3>Picture a grocery agent told to buy apples if they are $0.99 a pound. A deterministic system comes back empty because they are $1.09. An adaptive one checks with you, “They are a little higher today. Should I buy anyway?” That is useful, until the store’s own agent learns to nudge yours into paying even more.Or ride-hailing. You set a $20 target. The price surges to $23. Do you want your agent to decline, wait, or decide on its own? What happens when the ride-share’s agent starts upselling yours into priority pickup at $28?Or travel. You say, “Book me a flight under $500.” The system finds none. A flexible agent returns with, “There is one at $525 with better times. Should I grab it?” Helpful, but it shows how quickly rules can bend.In the enterprise, this gets thornier. Procurement policies might cap software licenses at $50 per seat. A deterministic agent halts the deal. A personalized one negotiates to $55 and closes it. That looks like a win until you realize the vendor’s agent deliberately anchored higher, knowing yours would flex upward.Healthcare raises the stakes even more. You ask for an appointment with your doctor next week. A rigid agent says none available. A personalized one offers a nurse practitioner tomorrow or a specialist in two weeks. That looks like a better experience, but it could also push you toward higher-margin services instead of the care you really wanted.<a target="_blank" rel="noopener noreferrer" href="https://www.salesforce.com/blog/deterministic-ai/">Salesforce has written about this exact problem</a> of when to script agents tightly and when to let them roam. I see it every day in delivery projects. Too rigid and you frustrate users. Too loose and you open the door to manipulation.<h3 id="agents-that-carry-“you”-with-them">Agents That Carry “You” With Them</h3>Now push it further. Imagine your agent not only executes tasks but carries your personality footprint into every interaction. If you are cost-sensitive, it pushes harder. If you are time-poor, it pays more for speed. If you are detail-driven, it double-checks everything.What if you could swap personas entirely?<ul><li>"Frugal Andy" does the grocery shopping</li><li>"Executive Andy" books the flights</li><li>"Playful Andy" explores games and hobbies.</li></ul>Your agent would not only personalize to you. It would personalize as you.But there is risk in this. If the other agent knows who you are or which persona you are using, it can adapt back. That can be powerful when aligned with your goals, but it can also be exploited. Imagine a vendor agent that recognizes executive mode and steers you toward premium packages.This is not hypothetical. Optimizely’s Opal agents already act like different team members depending on context. Contentstack’s Brand Kit lets you define voice profiles and store guidelines so that every AI-generated artifact reflects your identity. Sitecore’s Stream copilots are designed to guide content creators in real time, aligning their work with brand and role expectations.These are early signals of a future where agents carry pieces of us, including quirks, preferences, and even biases, into every exchange.<h3 id="why-this-matters">Why This Matters</h3>This is why nondeterminism is not a flaw but the feature. Deterministic systems did not need personalization. There was only one output. Nondeterministic systems can go in many directions, and personalization is what prevents chaos.The best metaphor I know is jazz. Musicians improvising do not know exactly where the others will go. They adapt, they respond, they personalize their playing to the group. The music works not because it is scripted but because the players trust each other enough to bend and flex.<a target="_blank" rel="noopener noreferrer" href="https://www.mckinsey.com/capabilities/quantumblack/our-insights/seizing-the-agentic-ai-advantage">McKinsey has argued</a> that this adaptability is the defining advantage of agentic AI. From what I have seen in publishing systems, SaaS cost optimization, and large-scale CMS migrations, I agree. The resilience comes not from rigid plans but from the ability to adapt in context.<h3 id="what-leaders-should-prepare-for">What Leaders Should Prepare For</h3>Leaders should focus on their readiness in key areas. For example, trust frameworks must extend beyond human-agent interactions into agent-to-agent ecosystems. Standards cannot stay as fixed APIs; they need flexibility built in. Identity management has to protect personality profiles and alter egos from misuse. And agents must be able to remember not just what they did for us, but how they worked with others.<h3 id="the-future-of-personalization">The Future of Personalization</h3>Personalization started with content. It evolved into experiences. Now, it is moving into interactions – first with humans and then with other agents.If we get this right, nondeterminism will not be something to suppress. It will be the source of resilience, adaptability, and creativity. The companies that thrive will not just personalize their websites. They will personalize their agents. Those agents will adapt to us, and to each other, in ways that reflect who we are or even who we choose to be.And like humans, they will remember. First impressions will matter. Grudges may form. And relationships between agents will start to look a lot like relationships between people. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.61%" src="https://cmscritic.com/ms-content/uploads/2025/08/storyblok-joyconf-2025-logo.jpg" /><h4 id="storyblok-joyconf-2025"><a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Storyblok JoyConf 2025</a></h4>October 14-15, 2025 – Amsterdam, Netherlands November 4, 2025 – New York, NY November 6, 2025 – Los Angeles, CAJoin us at JoyConf 2025, where the future of content meets the people shaping it. Built for developers, marketers, and digital innovators, this free conference goes way beyond product updates or yet another strategy playbook. It’s where you’ll get inspired, get real, and get connected – to ideas, to the community, and to what’s possible when you build joyfully. Whether you're building lightning-fast frontends or launching cross-channel campaigns, this is where content becomes connection and collaboration becomes second nature. Come for the talks. Stay for the community. Leave with joy. <a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Save your spot.</a> <img style="width:28.9%" src="https://cmscritic.com/ms-content/uploads/2025/08/sitecore-symposium-2025.jpg" /><h4 id="sitecore-symposium-2025"><a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium 2025</a></h4>November 3-5, 2025 – Orlando, FLAt Sitecore Symposium, you’ll learn how to meet your customers where they are – across channels, moments, and touchpoints that didn’t exist a year ago. You’ll hear how the boldest brands in the world are transforming content into outcomes and creating experiences that are fast, relevant, and human. Join 1,500 marketers, digital leaders, and technologists in Orlando to see what’s possible when personalization scales, AI accelerates creativity, and trust becomes your competitive edge. This is the Third Wave of the Internet. And this is your moment to lead in it. <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Get your tickets today.</a> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a>

Agent-to-Agent Personalization: Trust, First Impressions, and the 'Grudge' Factor

andycohen

<hr /> We’re in the “All Agents, All the Time” era. You know it. I know it. And it’s not just the persistent media and marketing hype cycle. Agents are sometimes <a target="_blank" rel="noopener noreferrer" href="https://www.moveworks.com/us/en/resources/blog/what-is-an-ambient-agent">ambient by nature,</a> running continuously in the background to monitor event streams, anticipate needs, and act autonomously without waiting for direct user prompts.So they are, quite literally, doing their thing all the time. No coffee breaks, just constant workaholics – and that’s creating some incredible efficiencies for marketers and brands.We’re still in the early days of the “agentic revolution” (can I use that phrase?), but it’s already yielding some tangible results. I’ve been speaking to numerous agencies and enterprises over the last few weeks, and there’s a growing fervor surrounding agents and how they can be harnessed in meaningful ways.A lot of the discussion has revolved around the orchestration platforms needed to perform this job, and <a target="_blank" rel="noopener noreferrer" href="https://www.optimizely.com/ai/">Optimizely's Opal</a> is often at the top of the list. Designed with marketers in mind, Opal allows you to create AI agents for almost any use case imaginable and build intricate workflows that can impact your experiments, accelerate your campaign lifecycles, and drive more business.In my recent <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/optimizelys-new-agent-orchestration-gives-marketers-a-magic-wand-for-building-custom-workflows">post-Opticon conversation</a> with Optimizely’s SVP of Product, <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/kevinsyli/">Kevin Li,</a> we talked at length about the importance of customizable workflows, and how Optimizely has been doubling down on delivering an elegant and robust experience that really juices productivity.“As we talk to customers, they’re really excited about the whole workflow aspect,” he said. “How we get to the 10x, 20x productivity gains lies in workflow, so we're excited about the ability to build your own workflows with the agents themselves to actually go get more work done.”Expanding the scope and reach of Opal has clearly been a key objective for Optimizely, and now they’re tapping Google as a force multiplier. The DXP just announced that it is now integrated with <a target="_blank" rel="noopener noreferrer" href="https://cloud.google.com/gemini-enterprise?hl=en">Gemini Enterprise,</a> Google Cloud’s new platform that enables teams to discover, create, share, and run AI agents in a single destination. With pre-built and custom agents, drag-and-drop workflow design, and Gemini-powered reasoning, Opal can help teams scale marketing performance faster and with greater precision. The combined offering – available via the <a target="_blank" rel="noopener noreferrer" href="https://console.cloud.google.com/marketplace/product/optimizely-public/optimizelyopal?hl=en&amp;pli=1&amp;project=main-aura-293403">Google Cloud Marketplace</a> – will unify data across systems while Opal analyzes it to recommend and even execute personalized marketing campaigns.<figure class="image image-style-align-center image_resized" style="width:89.02%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1761169863165.png" alt="A screenshot of a computer

AI-generated content may be incorrect." /></figure>Optimizely Opal in the Google Cloud Marketplace. Source: Google Cloud Marketplace "We're entering an era where marketing teams need more than just individual AI tools – they need orchestrated intelligence that can adapt, learn, and execute across their entire workflow," said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/jessica-dannemann-93858936/">Jessica Dannemann,</a> Chief Partner Officer at Optimizely. “By bringing Opal to the Google Cloud Marketplace, we're making it easier than ever for businesses to access the AI-powered marketing capabilities they need to create exceptional customer experiences.”<h3 id="advanced-reasoning-powered-by-google-gemini-models">Advanced reasoning powered by Google Gemini models</h3>Gemini Enterprise is designed to bring Google's most advanced AI models to businesses to address a variety of workflows. It functions as a kind of central interface for users to interact with AI by querying company data, automating tasks using pre-built or custom AI agents, and creating content. Gemini Enterprise offers an array of features, including a no-code workbench for creating custom agents, secure connections to company data across different platforms, and a governance framework for managing agents and auditing their use. Powered by Google’s Gemini models, Opal’s integration will deliver powerful reasoning capabilities for sophisticated analysis of both text and visuals, powering marketers with essential insights to drive smarter, faster campaign decisions. <h3 id="giving-marketers-more-control-while-breaking-down-data-silos">Giving marketers more control while breaking down data silos</h3>By bringing their technologies together, Optimizely and Google Cloud are tackling two of the biggest challenges that marketers face: fragmented customer data and the difficulty of personalizing content at scale.Through Opal’s integration with Gemini Enterprise, marketers can break down barriers between search, assistance, and intelligent agents. Gemini Enterprise’s extensive network of third-party agents and data connections also allows Opal users to access a holistic view of customers, drawing information from various enterprise systems to enrich the marketing experience."Bringing Optimizely’s agent to Google Cloud provides customers with powerful new tools to advance their digital transformation goals,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/daivu/">Dai Vu,</a> Managing Director, Marketplace &amp; ISV GTM Programs at Google Cloud. “We’re excited to expand our work with Optimizely and see how customers use the Opal agent technology to innovate and help marketers break down data silos.”<h3 id="harnessing-an-agent2agent-interoperability-architecture">Harnessing an Agent2Agent interoperability architecture</h3>Agents are starting to work together, and the real potential lies with these agent-to-agent interactions. With Optimizely and Google’s integrated offering, marketers can now harness the power of <a target="_blank" rel="noopener noreferrer" href="https://www.ibm.com/think/topics/agent2agent-protocol">Agent2Agent (A2A) capabilities</a> – unleashing an integrated library of tools that allow teams to design and execute automated, effective, and personalized campaigns at scale.Announced in April, <a target="_blank" rel="noopener noreferrer" href="https://developers.googleblog.com/en/a2a-a-new-era-of-agent-interoperability/">Google’s A2A protocol</a> marshals a standardized set of design principles from a wide range of industry-leading technology partners. The architecture enables seamless, real-time collaboration between AI systems, eliminating manual data transfers and allowing for complex, automated workflows. A2A focuses on core agentic functions, tight security, and the ambient ability to handle long-running tasks (they keep going and going). It’s also host-agnostic, so it can support agents regardless of how or where they are built.But A2A is also about collaboration, enabling agents to join forces. For marketers, this could mean skipping the Red Bull and instead leaning on agents to perform urgent tasks like industry research overnight – so they have the insights they need to develop rock-solid campaigns as soon as they start their workday. Opal debuted in the Google Cloud Marketplace in July. With this new integration, Optimizely and Google Cloud are deepening their collaboration with an A2A-powered architecture that enables real-time collaboration between the two AI systems. Opal itself runs on <a target="_blank" rel="noopener noreferrer" href="https://ai.google.dev/gemini-api/docs/models">Google’s Gemini models,</a> giving marketing teams powerful, advanced reasoning to analyze complex data and generate intelligent, personalized campaign recommendations.<h3 id="pricing">Pricing</h3>Optimizely Opal can be purchased through the <a target="_blank" rel="noopener noreferrer" href="https://console.cloud.google.com/marketplace/product/optimizely-public/optimizelyopal?hl=en&amp;pli=1&amp;project=main-aura-293403">Google Cloud Marketplace</a> via a Private Offer. That's cloud lexicon for contacting Optimizely’s sales to obtain a custom quote. Cloud marketplace listings can be somewhat nebulous at times (that's true of them all), particularly if the product isn't a direct SaaS or subscription model within your account. That said, the listing page does offer access to resources like tutorials and documentation to get things started. <h3 id="the-verdict">The verdict</h3>The hyperscalers have been a well for hydrating AI scalability, but Google in particular has been prolific with its Gemini foundation models (although recent outages aside, AWS Bedrock is making notable progress with its <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/ai/generative-ai/nova/">Amazon Nova models</a>). Optimizely already runs on Gemini, so that’s clearly accelerating the innovation arc and gaming the efficiencies.Regardless of the AI wizardry under the hood, the real key here is marketers – and Opal is already delivering the kind of frictionless, low-code, drag-and-drop workflow capabilities that are helping them unlock the value of AI. This new integration is evolving that value, connecting Opal’s marketing intelligence with Gemini Enterprise’s network of agents and data sources to provide a unified view of the customer journey. From a tactical perspective, the coordination between the two systems is giving marketing teams the ability to build and run personalized campaigns with greater automation, allowing them to focus on other tasks with creative or strategic imperatives. This, of course, is the real promise of AI: reducing the cognitive load for marketers, who are struggling to manage a multitude of tools in an ever-increasing stack of complexity. There continues to be a lot of AI washing out there, but Optimizely’s roadmap still looks promising in the Opal department, particularly within the scope of its <a target="_blank" rel="noopener noreferrer" href="https://www.optimizely.com/products/">Optimizely One</a> and CMP ecosystems. One of the smartest things they did to validate the use cases and outcomes with Opal was <a target="_blank" rel="noopener noreferrer" href="https://www.optimizely.com/insights/the-2025-optimizely-opal-ai-benchmark-report/">publishing a Benchmark Report</a> that details how marketers are actually using it – and where it’s paying off. The dimensions of this new integration are certainly worth a look if you’re in the “All Agents, All the Time” mode. I’m not sure it can deliver a four-day work week for marketers, but this integration could help lighten the load.  <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.61%" src="https://cmscritic.com/ms-content/uploads/2025/08/storyblok-joyconf-2025-logo.jpg" /><h4 id="storyblok-joyconf-2025"><a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Storyblok JoyConf 2025</a></h4>November 4, 2025 – New York, NY November 6, 2025 – Los Angeles, CAJoin us at JoyConf 2025, where the future of content meets the people shaping it. Built for developers, marketers, and digital innovators, this free conference goes way beyond product updates or yet another strategy playbook. It’s where you’ll get inspired, get real, and get connected – to ideas, to the community, and to what’s possible when you build joyfully. Whether you're building lightning-fast frontends or launching cross-channel campaigns, this is where content becomes connection and collaboration becomes second nature. Come for the talks. Stay for the community. Leave with joy. <a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Save your spot.</a> <img style="width:28.9%" src="https://cmscritic.com/ms-content/uploads/2025/08/sitecore-symposium-2025.jpg" /><h4 id="sitecore-symposium-2025"><a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium 2025</a></h4>November 3-5, 2025 – Orlando, FLAt Sitecore Symposium, you’ll learn how to meet your customers where they are – across channels, moments, and touchpoints that didn’t exist a year ago. You’ll hear how the boldest brands in the world are transforming content into outcomes and creating experiences that are fast, relevant, and human. Join 1,500 marketers, digital leaders, and technologists in Orlando to see what’s possible when personalization scales, AI accelerates creativity, and trust becomes your competitive edge. This is the Third Wave of the Internet. And this is your moment to lead in it. <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Get your tickets today.</a> <figure class="image image-style-block-align-left image_resized" style="width:28.08%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1759840698475.png" /></figure><h4 id="raise:-lifting-content-into-the-future-with-agentic-cms"><a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">RAISE: Lifting Content into the Future with Agentic CMS</a></h4>November 11, 2025 – London, UKJoin Kontent.ai at RAISE: Lifting Content into the Future with Agentic CMS, a premier free event for forward-thinking marketing and technology leaders shaping the way today’s most ambitious brands create and deliver content. Expect bold ideas, discover innovative strategies, engage with industry leaders, and gain insights that will lift your content strategy to new heights. At RAISE, you'll learn how to deliver faster, more engaging content experiences while AI does the busywork of audits, compliance, and localization with Agentic CMS, built to give you and your teams more time on creativity that matters. <a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">Reserve your seat today.</a> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2025/10/image-1761136749603.png" /><h4 id="live-webinar:-can-we-ever-get-composable-without-complexity?"><a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/webinar-cmscritic">Live Webinar: Can We Ever Get Composable Without Complexity?</a></h4>November 20, 2025 – 6 PM (CET) / 5 PM (GMT) / 12 PM (EST)Composable architecture promised to simplify digital experience creation by giving organizations the flexibility to combine the technologies that met their needs. But for many enterprises, it’s done the opposite, which has led to complex integrations, spiraling costs, and what some are now referring to as composable regret. In this live conversation, Umbraco CEO Mats Persson joins Matt Garrepy, Chief Content Officer at CMS Critic, for a candid exploration of what went wrong in the first wave of composable and what needs to change. <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/webinar-cmscritic">Register for the webinar.</a> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a>

Optimizely Opal Fuels Marketers with Powerful AI Agents via Google's Gemini Enterprise

matt-garrepy

The Next Great DXP Will Sell Transformation, Not Software

Optimizely’s New Agent Orchestration Gives Marketers a ‘Magic Wand’ for Building Custom Workflows

<hr /> <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium 2025</a> is shaping up to be a home run – and it’s not only because <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/batter-up-sitecore-symposium-2025-brings-jesse-cole-of-savannah-bananas-to-the-plate">Jesse Cole </a>of the Savannah Bananas is taking the field as a keynote speaker.Now, the DXP is bringing another heavy hitter to bat: <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/paulroetzer/">Paul Roetzer,</a> founder of <a target="_blank" rel="noopener noreferrer" href="https://smarterx.ai/">SmarterX</a> and the <a target="_blank" rel="noopener noreferrer" href="https://www.marketingaiinstitute.com/">Marketing AI Institute.</a> An acclaimed and respected voice in the AI landscape, Paul’s transformative thinking has helped business and marketing leaders harness the value of AI, apply it responsibly and ethically, and maintain a core focus on people and purpose. Together, the duo promises to deliver a double play of marketing and AI knowledge to Symposium attendees.“Paul is at the forefront of helping marketers understand what this means and how to respond,” said <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/sitecore-taps-veteran-eric-stine-as-ceo-to-lead-next-phase-of-growth-and-innovation">Eric Stine,</a> CEO of Sitecore. “At Symposium, his insights will connect directly to what Sitecore does best: enabling marketers to create personalized experiences that reach the right people, with the right message, even as discovery gets harder.”Sitecore Symposium is taking place November 3-5 at the <a target="_blank" rel="noopener noreferrer" href="https://swandolphin.com/">Walt Disney World Dolphin Resort</a> in Orlando, Florida. One of the industry’s premier annual events, this year’s Symposium promises to bring together more than 1,500 marketing and digital leaders to explore how AI is changing how we discover and connect with brands – and how marketers can stay ahead in the agentic era.“The shape of internet traffic continues to change at lightning pace, transforming discovery and challenging brand experience,” Eric continued. “Agentic intelligence allows marketers to unlock the power and the potential of precision marketing techniques – like programmatic ABM – at scale, and to ensure experiences are context-aware, personal, and relevant across every channel so you can reach every customer where they live today: in the summaries and social feeds that are rapidly replacing search and click.”<h3 id="a-“go-to”-voice-for-ai-">A “go-to” voice for AI </h3>Paul Roetzer is known across industries for his luminary thinking and real-world perspective on AI, but his entrepreneurial journey began well before the current generative and agentic boom. After graduating from Ohio University’s E.W. Scripps School of Journalism, he founded PR 20/20, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/hubspot">HubSpot’s</a> first partner agency. After establishing it as a pioneering force in the digital marketing space, he sold it in 2021.Roetzer’s blended foundation as both an agency innovator and AI educator has given him a practical, story-driven approach. He’s put this to work helping professionals and leaders reimagine business models, reinvent industries, and rethink what's possible as AI continues to transform the market. In addition to his business developments, Roetzer is also the co-author of <a target="_blank" rel="noopener noreferrer" href="https://www.amazon.com/Marketing-Artificial-Intelligence-Future-Business/dp/1637740794">Marketing Artificial Intelligence: AI, Marketing and the Future of Business,</a> and the host of <a target="_blank" rel="noopener noreferrer" href="https://www.marketingaiinstitute.com/podcast-showcase/">The Artificial Intelligence Show podcast</a>. He's a recent episode for your consideration: <figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=SUAuB5g_oCw"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/SUAuB5g_oCw" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure> In addition to digital content, Roetzer is also behind the renowned <a target="_blank" rel="noopener noreferrer" href="https://www.marketingaiinstitute.com/events/marketing-artificial-intelligence-conference">Marketing AI Conference (MAICON),</a> which will be held in October of this year. His free monthly “Intro to AI” class has also drawn more than 40,000 registrants.As a speaker, Roetzer is focused on making AI approachable and actionable for marketers and business leaders. He has consulted with hundreds of organizations, from startups to Fortune 500 companies, and has become one of the foremost authorities on the shape and direction of AI.<h3 id="loading-the-bases-with-top-tier-industry-speakers">Loading the bases with top-tier industry speakers</h3>As mentioned, Roetzer joins keynote speaker Jesse Cole, founder of the Savannah Bananas, whose fans-first philosophy has redefined loyalty and engagement. Together, they embody Symposium’s theme: bold voices and practical innovation to help marketers thrive in a new era of speed, scale, and human-centered experience.“Marketers are facing a wave of change from the collapse of traditional search to the rise of AI agents and intelligent discovery,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/michellebb/">Michelle Boockoff-Bajdek,</a> Chief Marketing Officer at Sitecore. “Paul brings clarity and urgency to this shift. He’ll help marketers move from theory to action and show what it really takes to stay visible and relevant in this new era.”Symposium 2025 is the place where marketing leaders connect, learn, and prepare for the future of digital experience. Register today at <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">symposium.sitecore.com</a> and join the conversation on LinkedIn and X with #SitecoreSYM. <hr /><h4 style="text-align:center" id="looking-for-guidance-on-sitecore?-talk-to-an-expert.">Looking for guidance on Sitecore? <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.61%" src="https://cmscritic.com/ms-content/uploads/2025/08/storyblok-joyconf-2025-logo.jpg" /><h4 id="storyblok-joyconf-2025"><a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Storyblok JoyConf 2025</a></h4>October 14-15, 2025 – Amsterdam, Netherlands November 4, 2025 – New York, NY November 6, 2025 – Los Angeles, CAJoin us at JoyConf 2025, where the future of content meets the people shaping it. Built for developers, marketers, and digital innovators, this free conference goes way beyond product updates or yet another strategy playbook. It’s where you’ll get inspired, get real, and get connected – to ideas, to the community, and to what’s possible when you build joyfully. Whether you're building lightning-fast frontends or launching cross-channel campaigns, this is where content becomes connection and collaboration becomes second nature. Come for the talks. Stay for the community. Leave with joy. <a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Save your spot.</a> <img style="width:28.9%" src="https://cmscritic.com/ms-content/uploads/2025/08/sitecore-symposium-2025.jpg" /><h4 id="sitecore-symposium-2025"><a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium 2025</a></h4>November 3-5, 2025 – Orlando, FLAt Sitecore Symposium, you’ll learn how to meet your customers where they are – across channels, moments, and touchpoints that didn’t exist a year ago. You’ll hear how the boldest brands in the world are transforming content into outcomes and creating experiences that are fast, relevant, and human. Join 1,500 marketers, digital leaders, and technologists in Orlando to see what’s possible when personalization scales, AI accelerates creativity, and trust becomes your competitive edge. This is the Third Wave of the Internet. And this is your moment to lead in it. <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Get your tickets today.</a> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a>

Sitecore Taps AI Strategist Paul Roetzer for Keynote at Symposium 2025

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Is ‘evidence-based creativity’ the must-have marketing skill for the age of AI? Contentful’s research says yes

Big Bang ROI: Sitecore XM Cloud Delivers 371% Return on Investment as it Powers the Agentic Future

Agentic AI Is Coming. Is Your DXP Ready?

dsfaltudo

Call Tracking + AI 

Call Tracking + AI that Turns Calls into Leads

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Bridging Content and Data: A Contentstack Conversation with Bill Mitchell of MongoDB

<hr /> <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/sitecore">Sitecore’s</a> annual SKO landed squarely in the summer heat of Orlando, Florida, this week – a fitting backdrop for a tempest of hot announcements. Under the hypnotic sway of palm trees and the predictable torrid of July showers, the digital experience leader continues to turn up the heat on AI innovation.To that end, the company just announced a strategic partnership with <a target="_blank" rel="noopener noreferrer" href="https://www.gradial.com/">Gradial</a>, an AI agent platform designed to accelerate the content supply chain for enterprises. The collaboration aims to speed up and simplify how marketers deliver personalized campaigns at scale while monetizing engagement – all at a fraction of the current cost. Armed with Gradial’s capabilities, Sitecore aims to evolve agents beyond baseline recommendations and suggestions, enabling them to act autonomously on the marketer’s behalf to achieve new levels of productivity. According to Sitecore, the Gradial partnership is another milestone in its innovation horizon for agentic AI, which is explored in detail at the new <a target="_blank" rel="noopener noreferrer" href="https://www.sitecore.ai/">Sitecore.ai</a> (we <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/accelerating-the-agentic-future-sitecoreai-gives-marketers-an-inspiring-roadmap-for-their-ai-journey">covered the launch</a> at the end of June). More than a website, this center of excellence illustrates how content, data, and intelligence can be synthesized to power the next era of digital engagement, and agentic AI is at the center of it.“Gradial brings a unique blend of engineering precision and marketing empathy,” said <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/sitecore-taps-veteran-eric-stine-as-ceo-to-lead-next-phase-of-growth-and-innovation">Eric Stine,</a> CEO of Sitecore. “Their AI-powered orchestration capabilities enhance Sitecore’s composable digital experience platform by automating the execution layer marketers need most to deliver the kinds of personal, predictive experiences that drive leads and revenue growth, but which historically have been costly and laborious. Together, we’re helping marketers move faster and smarter, using AI to transform delivery and stay anchored in creativity and brand purpose.”<h3 id="empowering-marketers-with-ai">Empowering marketers with AI</h3>It goes without saying that today’s marketing teams are overwhelmed. Data is fragmented and siloed, and tools are often disconnected – making the rigors of campaign management difficult under the best of circumstances. To cope with these challenges, marketers resort to extraneous apps and complicated workflows to help design, launch, deliver, and optimize campaigns. The whole rigmarole slows everything down and diverts attention from strategic initiatives and compromises time to market.According to Sitecore, the partnership with Gradial is effectively “reinventing” marketing operations. Gradial’s AI-powered orchestration platform integrates with Sitecore’s DXP to automate the execution layer, turning marketing briefs into live campaigns without the handoffs, tickets, or delays.“At Gradial, we see content operations as a systems challenge – complex, dynamic, and in need of intelligent automation,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/doug-tallmadge-14166075/">Doug Tallmadge,</a> CEO of Gradial. “Sitecore’s vision for agentic AI aligns perfectly with our mission: to build adaptive systems that do the heavy lifting, so marketers can lead with insight, not infrastructure. Together, we’re enabling a new era of marketing execution that is precise, scalable, and deeply human.”Gradial has already achieved a strong reputation as an agentic platform for the enterprise. As marketing teams struggle to deliver on-point omnichannel experiences, Gradial’s unique model automates content operations, from authoring to production – enabling organizations to leverage agents to govern site health, brand compliance, and even QA and accessibility concerns. Gradial’s agents are also being positioned as activators for enabling CX optimization and automating a host of functions that have traditionally created friction within content operations. <h3 id="new-chapter,-new-leadership">New chapter, new leadership</h3>Since assuming command in May, I’ve spoken with Sitecore CEO Eric Stine a few times. In our calls, he’s been exceedingly clear about the company’s focus on AI, and much of that vision has been crystallized in the new Sitecore.ai website.  To match the pace of change in an AI marketplace, Stine is tapping a newly appointed executive team with deep expertise in AI, cloud, and CX – all with the goal of empowering marketers to deliver the future of digital experiences. <img style="width:26.96%" src="https://cmscritic.com/ms-content/uploads/2025/07/image-1752583805404.png" /><h4 id="michael-bannon-–-president-and-chief-administrative-officer"><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/michael-bannon-077a296/">Michael Bannon – President and Chief Administrative Officer</a></h4>Bannon has been with Sitecore for less than a year, moving swiftly from CFO to the President’s chair to lead strategy, people, finance, legal, and enterprise technology. Bannon’s career spans high-growth technology companies, private equity, and investment banking with firms like Accel Starter. Previously, Bannon ran Typeform as President and CFO. With his leadership experience within high-growth environments and innovation-led organizations, he will support Sitecore’s next phase of growth. <img style="width:28.86%" src="https://cmscritic.com/ms-content/uploads/2025/07/image-1752583843497.png" /><h4 id="michelle-boockoff-bajdek-–-chief-marketing-officer"><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/michellebb/">Michelle Boockoff-Bajdek – Chief Marketing Officer</a></h4>Boockoff-Bajdek is a transformational CMO, digital storyteller, and undisputed trailblazer in AI-powered marketing. As CMO of IBM Watson, she oversaw the Watson brand, helping to translate the value of AI. As CMO at IDC, she reimagined marketing as a “strategic growth engine,” launching a new brand identity, leading the firm’s first GenAI initiatives, and aligning brand, demand, and strategy to drive global impact. A frequent speaker on marketing leadership and purpose-led growth, Michelle will advance how Sitecore communicates the transformative power of AI in marketing. <img style="width:30.04%" src="https://cmscritic.com/ms-content/uploads/2025/07/image-1752583889763.png" /><h4 id="dave-tilbury-–-chief-operating-officer"><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/davetilbury/">Dave Tilbury – Chief Operating Officer</a></h4>Tilbury brings more than 20 years of global business experience and a proven track record of driving growth, transforming commercial outcomes, and elevating customer impact. Most recently, as EVP and Chief Sales Officer at Capgemini, he led the sales, marketing, and product teams. At Sitecore, he will oversee all customer-facing functions, including sales, pre-sales, revenue operations, unified customer support, and customer value realization.<h3 id="why-it-matters">Why it matters</h3>The Gradial partnership will undoubtedly provide a more robust content marketing experience for Sitecore’s customers, giving teams more power and automation to execute campaigns faster and with more precision and insight. It’s a clear win – and a force multiplier that will enable Sitecore to compete more effectively with similar offerings. Seeing how users engage with the features will be telling, but it’s a step in the right direction.The new leadership team is a cabal of heavy hitters, each bringing a solid background of experience and forward-thinking potential. We always anticipate change when new leadership enters the top of the C-Suite, but it’s clear that Stine has been thoughtful in his selections – particularly with AI talent that will help shape the next steps in the agentic race. More will likely be revealed at <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium</a> – the company’s showcase of innovation and insight – taking place this November in Orlando. Stay tuned. <hr /><h4 style="text-align:center" id="looking-for-guidance-on-sitecore?-talk-to-an-expert.">Looking for guidance on Sitecore? <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /> <h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Sitecore Sharpens AI Focus with Strategic Partnership and New Leadership Appointments

Sowing the Seeds of Love: Umbraco's Codegarden 2025 Celebrates 20 Years of Community and Innovation

Accelerating the Agentic Future: Sitecore.ai Gives Marketers an Inspiring Roadmap for Their AI Journey

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/tom-cranstoun">Tom Cranstoun</a>, “The AEM Guy,” is the principal consultant at Digital Domain Technologies Limited and a CMS Critic contributor. <hr /> <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/adobe-experience-manager">Adobe Experience Manager's</a> transformation from its open source foundations to today's composable enterprise platform reveals compelling insights into where digital experience platforms are heading. Having observed AEM implementations across global brands for thirteen years, including Nissan-Renault, Twitter, Ford, and Jaguar Land Rover, the platform's trajectory points toward a fundamental shift in how enterprises approach content management.  <figure class="image image-style-align-center image_resized" style="width:84.25%"><img src="https://cmscritic.com/ms-content/uploads/2025/06/image-1750016427416.png" /></figure>Graph source: builtwith.com<h3 id="beyond-traditional-cms-thinking">Beyond Traditional CMS Thinking</h3>AEM's unique architecture – built on open-source foundations including <a target="_blank" rel="noopener noreferrer" href="https://jackrabbit.apache.org/jcr/index.html">Apache Jackrabbit</a>, <a target="_blank" rel="noopener noreferrer" href="https://felix.apache.org/documentation/index.html">Felix</a>, and <a target="_blank" rel="noopener noreferrer" href="https://sling.apache.org/">Sling</a> – has always enabled modular deployment. Today's 35,000 active implementations demonstrate this composability in practice, but Adobe's strategic direction suggests something far more transformative: an ecosystem approach that transcends traditional platform boundaries.<h3 id="the-ecosystem-revolution">The Ecosystem Revolution</h3>Adobe has introduced three innovations that signal this transformation: Franklin (Edge Delivery Services), the Universal Editor, and AEM Document Authoring. These aren't incremental CMS features – they represent a complete rethinking of content workflows.<ul><li><a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/adobe-experience-manager-evolves-franklin-launches-next-gen-composability-feature">Franklin </a>represents perhaps the most radical departure from conventional approaches. Content creators can write in Google Docs or Microsoft Word, then publish directly to Adobe's edge network as fully rendered web pages. The entire frontend becomes open source – downloadable, modifiable, and customizable without backend dependencies. This acknowledges that content creation often happens outside traditional CMS interfaces. Quick fact: Named after <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/Rosalind_Franklin">Rosalind Franklin, </a>who helped discover the helix structure of DNA, the initiative aligns with Adobe's tagline of “Creativity is in our DNA.” </li><li><a target="_blank" rel="noopener noreferrer" href="https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/implementing/developing/universal-editor/getting-started">The Universal Editor</a> takes a complementary approach, enabling in-browser editing of live websites regardless of the underlying CMS. While proprietary, it can connect to any content system with appropriate markup, creating intriguing cross-platform integration possibilities.</li><li><a target="_blank" rel="noopener noreferrer" href="https://www.aem.live/developer/da-tutorial">AEM Document Authoring (DA)</a> bridges the gap between document-based editing simplicity and full CMS capabilities. Recent implementations demonstrate its viability – Cognizant Netcentric launched the first client website using DA for <a target="_blank" rel="noopener noreferrer" href="https://www.netcentric.biz/insights/2025/04/edge-delivery-services-aem-document-authoring">Bimota</a> motorcycle brand in just three weeks from concept to DNS switch. DA functions as "the rocket engine accelerating Edge Delivery Services," providing enterprise-grade features like versioning, localization, and workflow management while maintaining streamlined content creation.</li></ul>More significantly, Adobe positions these tools as part of a broader digital experience ecosystem rather than CMS features. The AI-powered Firefly system integrates across Photoshop, Lightroom, AEM, and Franklin through Adobe I/O – itself built on <a target="_blank" rel="noopener noreferrer" href="https://github.com/adobe-apiplatform/incubator-openwhisk">Apache OpenWhisk,</a> an open source serverless platform. Creative professionals can save directly from Photoshop into AEM, while developers compose workflows across multiple Adobe services through standardized APIs.<h3 id="industry-transformation">Industry Transformation</h3>This revolution carries profound implications beyond Adobe's product roadmap. Traditional boundaries between content management, digital asset management, and creative tools are dissolving. Organizations increasingly need flexible integration points rather than comprehensive suites.The Bimota implementation exemplifies this shift. Rather than requiring months of traditional CMS setup, the motorcycle brand achieved complete digital presence in three weeks by combining document-based content creation with enterprise-grade delivery infrastructure. This speed-to-market advantage becomes particularly valuable for brands launching new products or entering new markets.AEM's trajectory illustrates a broader industry pattern: success in enterprise software now requires balancing proprietary innovation with open standards and community contributions. Adobe maintains core differentiators while contributing to shared infrastructure that benefits the entire ecosystem.Document Authoring's positioning between simple document editing and full CMS complexity addresses a persistent industry challenge. Many organizations struggle with tools that are either too simple for enterprise needs or too complex for content teams. DA's approach – combining familiar editing interfaces with backend enterprise features – suggests a middle path that could influence how other vendors design content creation tools.<h3 id="the-path-forward">The Path Forward</h3>Enterprise content management appears headed toward greater modularity and specialization. Organizations will likely assemble solutions from best-of-breed components rather than selecting monolithic platforms. This creates opportunities for both established players like Adobe and emerging specialists focusing on specific workflow elements.Adobe's investment in open-source infrastructure suggests the company understands this dynamic. By providing solid foundational technologies while competing on higher-level integration and user experience, Adobe positions itself as an ecosystem orchestrator rather than a platform vendor.The Universal Editor's cross-platform capabilities hint at even more interesting possibilities. If content editing becomes platform-agnostic, the competitive landscape shifts from CMS features toward content workflow optimization and delivery performance.Looking ahead, successful digital experience platforms will likely share certain characteristics: API-first architecture, headless capabilities, strong integration ecosystems, and the flexibility to work alongside rather than replace existing tools. AEM's journey provides a template for this transformation.<h3 id="why-it-matters">Why it Matters</h3>The future belongs not to platforms that try to do everything, but to those that do specific things exceptionally well while enabling seamless integration with complementary tools. Adobe's current direction – rearchitecting while maintaining operational continuity – suggests they understand this principle and are building accordingly.The shift from monolithic platforms to composable ecosystems represents more than a technical evolution; it's a fundamental reimagining of how enterprises create, manage, and deliver digital experiences. Adobe Experience Manager's transformation offers a glimpse into this future, where success comes from orchestrating ecosystems rather than controlling platforms. <hr /><h4 style="text-align:center" id="looking-for-guidance-on-adobe?-talk-to-an-expert.">Looking for guidance on Adobe? <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /> <h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

What's ahead for Adobe Experience Manager? An ecosystem revolution. Here's why

tom-cranstoun

Shopify - The global commerce platform

Build your business with Shopify to sell online, offline, and everywhere in between.

The global commerce platform

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Call Tracking + AI that Turns Calls into Leads

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