Articles - Page 6

Bland Brands Beware: Optimizely’s New Identity Brings Human Creativity to its Agentic AI and AEO Ambitions

matt-garrepy

Delivering hyper-personalized B2B content with a modern CMS

contentstack

<hr /> <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/Sassafras">Sassafras</a> is a genus of aromatic, deciduous trees in the Laurel family – Lauraceae, for you nature nerds – which is native to eastern North America and parts of Asia. Known for its distinct, fragrant smell, Sassafras trees have these uniquely variable leaves that can be unlobed, two-lobed (kind of mitten-shaped), or even three-lobed. Funky, but beautiful.Living in the Southeastern U.S., I’ve experienced Sassafras in real life, often a fixture along dense forest trails. They produce a lovely yellow pistillate, and the leaves, twigs, and bark have an almost citrusy or spicy note to them. It’s delightful. Alluring, even. <figure class="image image-style-align-center image_resized" style="width:62.04%"><img src="https://cmscritic.com/ms-content/uploads/2026/02/sassafras_leaves_june_nbg_261691941.jpg" /></figure>Sassafras Leaves. Source: June Nbg, Wikipedia/Creative Commons Once upon a time, the bark of the Sassafras tree was the primary ingredient in root beer. It’s hence been recreated using artificial flavorings, partly because the oil derived from it – <a target="_blank" rel="noopener noreferrer" href="https://www.healthline.com/health/sassafras-drug">called Safrole</a> – has hallucinogenic properties as a mild empathogen. Translation: you feel closeness and affection as it coerces your brain to release serotonin and dopamine.Right now, people could use a dose of Sassafras as they melt down over the “SaaSafras” – a more-than-mild tech selloff seemingly induced by <a target="_blank" rel="noopener noreferrer" href="https://www.anthropic.com/">Anthropic’s</a> new plugins for its <a target="_blank" rel="noopener noreferrer" href="https://www.anthropic.com/webinars/future-of-ai-at-work-introducing-cowork">Claude Cowork</a> agent, which were launched last Friday. In simplest terms, Claude Cowork is an agentic AI workspace that goes beyond answering questions. It can perform CRUD functions (create, read, update, delete) on files and folders on your computer, helping you execute tasks and not just engage in Q&amp;A conversations. Less like a chatbot, more like a digital coworker that can get stuff done.The real buzz is around those plugins, which are designed to automate specialized tasks across departments like marketing, legal, and customer support. Imagine drafting an email in your brand voice, then having a legal agent review it for risk.That sounds cool. But as we’ve seen, it’s hammering stocks as investors weigh the potential for organizations to just rely on these agents over traditional software. Enterprise giants like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/salesforce">Salesforce</a> are feeling a major pinch. Professional services and advertising firms like <a target="_blank" rel="noopener noreferrer" href="https://www.publicisgroupe.com/en/splash-en">Publicis</a> are taking a hit as faster automation and shrinking demand for traditional IT services become a shadowy specter along the growth highway.<h3 id="more-fear-in-the-ai-forest-">More fear in the AI forest </h3>Like we haven't had enough anxiety from the likes of AI. Fact is, we've been talking about a “SaaS implosion” as a byproduct of the agentic evolution for quite some time.The impact is being felt broadly. This includes the categories of CMS, digital experience, and martech vendors, all rolling in a hyperbolic field of “SaaSafras,” anxious that their software might be rendered obsolete by Claude – which, ironically, has been a common companion in the evolution of their own tools.As expected, software business leaders have pushed back, hoping to quell the fear – but offering sage points. As <a target="_blank" rel="noopener noreferrer" href="https://www.indiatoday.in/technology/news/story/cognizant-ceo-reacts-after-anthropic-claude-cowork-crashes-saas-stocks-says-ai-is-not-magic-2863547-2026-02-05">Cognizant CEO Ravi Kumar</a> said today, AI isn’t magic. It’s not a “plug-and-play switch” that delivers results overnight. If that were the case, we would have seen more economic gains over the last three years. Instead, we’ve been served consistent data that tells a different story: <a target="_blank" rel="noopener noreferrer" href="https://fortune.com/2025/08/18/mit-report-95-percent-generative-ai-pilots-at-companies-failing-cfo/">95% of AI projects fail</a> before reaching production. 5% of active agentic systems are <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/agentic-panic-new-study-finds-ai-agents-in-production-face-infrastructure-and-reliability-challenges">being refactored every 30 days.</a> And a recent survey from PwC indicates that 56% of CEOs are getting “nothing” from their AI adoption efforts. Investments have been costly, and boards are beginning to focus hard on ROI.By all accounts, AI isn’t all it’s cracked up to be. At least not yet. But we’re still spooked by Claude. Why? Because we thrive on hype. So let’s take a step back to see the forest through the trees. Enterprises don’t just buy software – they buy trust. They buy assurances around HIPAA compliance and FedRAMP. They buy accountability and a single throat to choke. They buy performance, security, and scalability for critical workflows. They don’t just buy products. They buy outcomes.I’m sure Claude’s plugins will make an impact on productivity. It might be enough to rock some of the overall boat away from big, multi-year software licenses. But they can’t replace a system of authority that provides control, governance, and confidence. With AI, code might become a commodity, but context is the real goldmine. Legacy players like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/adobe-experience-manager">Adobe</a> have customer data that provides an irreplicable scaffolding for their own LLM ambitions. Meanwhile, hyperscalers like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/aws">AWS</a> are adding services that will enable SaaS players to accelerate their agentic AI strategies. That could level the playing field and create opportunities.<a target="_blank" rel="noopener noreferrer" href="https://pitchbook.com/news/reports/q1-2026-pitchbook-analyst-note-clash-of-the-titans">As Pitchbook said,</a> this is like the era of laying fiber before the internet boom, and there are durable moats. We just need to know where to dig them.<h3 id="is-this-the-end-of-saas?">Is this the end of SaaS?</h3>It's a loaded question. Clearly, we're seeing challenges and pressures to the prevailing models. But will this erase the companies behind them, or just force an evolution of how they monetize their services? And what happens to the people behind the products in this great reckoning?I agree with <a target="_blank" rel="noopener noreferrer" href="https://fortune.com/2026/02/04/jensen-huang-demanding-roi-from-ai-strategy-testing/">Nvidia CEO Jensen Huang,</a> who dismissed the idea that AI will make software obsolete. He called it illogical, doubling down on how SaaS tools will use and be used by AI, not replaced by it. He even said that “demanding ROI from AI is like forcing a child to make a business plan for a hobby.”He went on to say that AI tools have freed up employee time and hasn’t wiped out roles. In fact, from his vantage point, it’s enabling teams to focus on more forward-thinking initiatives and improving core strengths. Despite Amazon’s recent <a target="_blank" rel="noopener noreferrer" href="https://www.crn.com/news/cloud/2026/aws-layoffs-hit-u-s-and-canada-employees-as-amazon-sheds-16-000-jobs">gutting of 16,000 mid-level workers,</a> large-scale displacement didn’t happen as it was predicted (at least not yet). I wrote about this in my <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/backoff-on-the-ai-layoffs-domos-chris-willis-on-the-future-of-work-in-2026">interview with Domo’s Chris Willis,</a> where companies that have downsized with AI have quietly hired back skilled workers.But labor is, indeed, shifting on all sides. The old model of paying for SaaS software is dying on the Sassafras vine as single-seat software paradigms are replaced by AI agents performing high-value tasks. This is where software companies could move up the ladder as a replacement mechanism – and with that growth, create more of the jobs and opportunities of the future. I say might, because it’s anyone’s guess.Is there reason for concern? Absolutely. CMS is changing in profound ways as content transforms. Licensing models are being disrupted. Composable patterns have made it easier to move from one technology to another. And yes, <a target="_blank" rel="noopener noreferrer" href="https://cursor.com/">Cursor</a> can vibe code its way to a working website using markdown and sidestep its need for a market-leading headless CMS.But even if an app can be replaced with a vibe-coded tool or a Claude Cowork plugin, is that the best decision for your business? In some cases, it could be. The cost savings and efficiencies will be there. In others, having a solid, proven system of record is the only way to go. <h3 id="smell-the-‘saasafras’?">Smell the ‘SaaSafras’?</h3>There’s a lot of choice emerging in all of this, but it’s been building. Incrementally. We didn’t just arrive here yesterday. And it’s true: some vendors won’t survive what’s ahead. But hasn't that always been the case? Do we really need <a target="_blank" rel="noopener noreferrer" href="https://chiefmartec.com/2025/05/2025-marketing-technology-landscape-supergraphic-100x-growth-since-2011-but-now-with-ai/">15,384 tools</a> on the Martec Supergraphic? <figure class="image image-style-align-center image_resized" style="width:78.12%"><img src="https://cmscritic.com/ms-content/uploads/2026/02/screenshot-2026-02-05-at-3.png" /></figure>The 2025 Martec Supergraphic. Source: Chiefmartec.com So how do we move forward? Here are some things to focus on:<ul><li>Innovate on the agentic edge but concentrate on productive, workflow-critical solutions where AI can act as a control plane for real work and deliver tangible impact.</li><li>Make governance your moat. Enterprises will always experiment, but in 2026, they’re trading AI novelty for security, scalability, compliance – and, of course, board-worthy results.</li><li>Turn proprietary context into leverage, not just training data. Use the hard-earned structural fundamentals that surround your valuable data – things like schemas and history. They're one of the most important pillars of your IP.</li><li>Kill seat-based pricing before agents kill it for you, and move to outcome- and value-based models.</li><li>Win on orchestration, not generation, because the future belongs to platforms that can manage chaos – not just create more stuff. This is one of the keys to enduring business value.</li></ul><h3 id="the-strongest-roots-will-survive">The strongest roots will survive</h3>That smell in the air today is panic. An emotional sweat that’s a little disorienting and easy to mistake for something more pungent than it actually is. But this “SaaSafras” moment we’re in isn’t a signal to flee the forest. It’s a reminder to pay attention to what’s growing beneath the canopy. AI agents are absolutely reshaping how software is built, bought, and used. But they won’t replace the need for trust, context, and systems of real accountability.The vendors that survive this moment won’t be the ones clinging to the old models. They’ll be the ones cultivating deep roots or growing new lobes of innovation. When the hype fades, durable platforms will adapt in the wild – and remain standing. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. And connect with fellow Joomla enthusiasts, developers, and professionals from across the world.<a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/"> Book your seats today.</a> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Smell the 'SaaSafras'? Anthropic’s new AI tools are a reminder that change is in the air, but panic stinks

Orchestrate and Create: Umbraco Compose Streamlines Integration of New Technologies and Agentic AI

MVPs Assemble: Sitecore Recognizes 213 Digital Innovators as ‘Most Valuable Professionals’ for 2026

<hr /> When I first saw <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/dominik-xperience-pinter/">Dominik Pinter</a> at the <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">Boye &amp; Company CMS Kickoff 26</a> in St. Petersburg two weeks ago, he was running on the pier under cool but balmy skies.This wasn't at all out of character. We've covered some miles together at previous conferences. He’s a man on the move, constantly looking ahead and chasing what’s on the horizon. Endurance is an asset in tech. Just try keeping up with him.That said, you can’t get very far as a distance runner if you’re not grounded in the present. And in many ways, that’s what defines his leadership at <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/">Kentico</a>: a clear focus on the future grounded in world-class support for customers and partners in the here and now.That’s a good formula for winning a race – even if you’re facing serious headwinds. <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/kentico-achieves-big-milestones-in-2025-citing-ai-innovation-and-xperience-by-kentico-as-key-drivers">In a recent article,</a> the Kentico CEO echoed the challenges that many CMS and DXP vendors faced in 2025, but quickly noted that it was a “transformative year” that saw over <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/CMSModules/Newsletters/CMSPages/Redirect.ashx?linkguid=0192112e-93c7-4bd7-b015-f29c33f4fadd&amp;email=matt%40cmscritic.com&amp;hash=be0d1d8f19e0858f5111492f222eca952b1f9d98aaaeebe1c4c04b9dec830ced">100 new digital projects</a> launched on its stellar <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/platform">Xperience by Kentico</a> platform. The evolution to its new multichannel content management, marketing, and digital commerce solution has been a long one, but it’s paying off in new opportunities and growth. <figure class="image image-style-align-center image_resized" style="width:36.54%"><img src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765977570953.png" /></figure>Kentico CEO Dominik Pinter. Source: Kentico website Along with its investment in the AI horizon – crystallized by <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/platform/aira">AIRA</a>, Kentico’s native AI agent that streamlines the creation, optimization, and time to deploy for digital experiences – Dominik and his company are embarking on the next chapter in its 20-plus-year history. One that focuses on empowering brands, builders, and marketers in entirely new ways.That excitement level was amplified today as the company announced a major leap forward in its AI ambitions: the launch of its <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/platform/agentic-marketing-suite">AIRA Agentic Marketing Suite.</a> As the name implies, it’s powered by specialized agents built to execute defined marketing and content tasks, reinforcing Kentico’s vision that AI should be operational, transparent, and embedded directly into how teams work. “Marketers have no shortage of ideas,” Dominik said. “What they need is the bandwidth to bring them to life. With the Agentic Marketing Suite, we’re giving teams a way to scale their expertise, cut through complexity, and deliver results faster.”Kentico’s AIRA Agentic Marketing Suite is a reflection of the evolution that marketers are experiencing: higher velocity. More noise. Too many tools. It gives marketing teams more space, allowing them to move from planning to live experiences without the very real drag of delays or cumbersome tools. And because it’s built directly into Xperience by Kentico, it has the essential AI-powered workflows to support a full lifecycle of activities – from planning, content creation, testing, and optimization – all in one place.The goal: turn marketing ideas into measurable results faster. <h3 id="leveraging-aira-as-the-foundation-of-an-ai-powered-marketing-suite">Leveraging AIRA as the foundation of an AI-powered marketing suite</h3>As mentioned, AIRA (Artificial Intelligence Recommendations &amp; Assistance) is at the heart of Kentico’s AI strategy, providing marketers with easily accessible tools that cut down on repetitive work and simplify daily tasks. At its core, Kentico’s Agentic Marketing Suite is an evolution of AIRA, transforming it from the role of a digital assistant and into an orchestrated system of specialized AI agents that support the full marketing lifecycle, from strategy and content creation to optimization and campaign execution. What really shines with AIRA is that it’s easy to use and always within arm’s reach. As a digital companion, it works across your Kentico DXP, automating content on the go and providing task-specific guidance through an in-product conversational chat interface and intuitive in-context icons.  <figure class="media"><div data-oembed-url="https://youtu.be/qxKEIGpJh2c"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/qxKEIGpJh2c" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure> ARIA offers <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/discover/blog/new-in-aira">a wide range of features,</a> from automatic translation and content tagging to campaign ideation, customer journey insights, instant product guidance, and more. It’s everything you expect from an AI copilot in your platform, and it’s secure and scalable on <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/microsoft-azure">Microsoft Azure.</a> All of these capabilities have enriched AIRA as the foundation for Kentico’s Agentic Marketing Suite, serving as an automation engine for marketers. <h3 id="what’s-in-the-agentic-marketing-suite?">What’s in the Agentic Marketing Suite?</h3>Kentico is framing its new platform as marketing’s “virtual team,” enabling users to create, test, and optimize without switching tools. It helps you turn your ideas into action, simply by telling it what you want to do with natural language.In the Agentic Marketing Suite, AI “teammates” support your strategy, content creation, and optimization tasks. These agents function as dedicated virtual collaborators, designed to assist with specific tasks. You can add teammates as your needs evolve, from content applications to <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/Generative_engine_optimization">Generative Engine Optimization (GEO),</a> sidestepping the need to hire specialists for every specialized role. And you get real outputs you can take to the bank – not just partial snippets that require additional heavy lifting.  <figure class="media"><div data-oembed-url="https://youtu.be/HIUKAIFv_08"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/HIUKAIFv_08" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure> Among the first available in the Suite is the Content Strategist, which helps shape and refine content strategies through intelligent analysis and recommendations. Additional agents will be introduced as part of Kentico’s ongoing release, expanding support into areas such as campaign management, market analysis, and workflow optimization. Each addition will focus on improving speed, precision, and impact for marketing teams. The central benefit is clear: marketers can now accelerate their path from idea to execution. With automation as part of the technical DNA, the Suite can help mitigate the arduous back-and-forth between various marketing functions like SEO and UX. It’s also designed to work seamlessly with your content and business context – something Kentico’s VP of Product <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/debbie-tucek/">Debbie Tucek</a> has emphasized as a key tenet for making AI work for organizations. Embedded in Xperience by Kentico, the Agentic Marketing Suite is also imbued with many of the foundational competencies you would expect from a hardened system of authority – things like clear roles and permissions, and built-in safeguards that maintain reliable and performant automations ar scale. <h3 id="why-it-matters">Why it matters</h3>More than ever, marketers are in a high-pressure vice grip to perform. Plagued by tool fatigue, cognitive overload, and a growing anxiety around the pace of change with AI, they need reliable solutions to help them feel more in control while achieving measurable outcomes. Translation: they need real solutions, not hype.Kentico continues to prove itself as a go-to technology and dedicated partner for building, supporting, and managing enterprise workloads across a bevy of use cases. The platform has endeared itself to a growing number of partners, proving to be incredibly extensible – and committed to an ambitious innovation arc with its transition to Xperience by Kentico.Now, with its AI evolution in full thrust and its AIRA assistant driving positive user feedback, the introduction of an Agentic Marketing Suite holds real promise. I like the clear focus on agents personified as “teammates” that can accomplish high-utility tasks, and having a system of authority that helps facilitate the complete marketing lifecycle is key. With brands and teams struggling to keep up with change, having a strong, natively-integrated solution is becoming a more attractive play.Kentico has also been nurturing a strong global partnership channel, so agencies could provide another dimension of community resource and validation when it comes to harnessing these capabilities as part of a more holistic implementation. We'll be connecting with some of them as well. My recommendation: This is a fresh announcement, and we'll be doing a deeper dive into the features, capabilities, and licensing options. Stay tuned. But as a marketing suite, it looks sweet – and it's certainly a promising track for Kentico as it looks to expand its value in a tight market where the ROI surrounding AI and software investments is under the microscope. With a proven track record and a vetted entity in AIRA, they have all the right pieces to make this a solid offering and provide a stronger market alternative to upstream competitors. Marketers should bring a scrutinizing eye to any demo, but concentrate on the use cases for agent tasks and how they align with your specific needs. My guess is that Kentico’s elegant approach to UX could make adoption even easier.  <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. And connect with fellow Joomla enthusiasts, developers, and professionals from across the world.<a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/"> Book your seats today.</a> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Introducing the Agentic Marketing Suite: Kentico Extends its AI Strategy to Power Marketing Teams

<hr /> Security will always be a critical pillar for modern software, particularly as more threats permeate the perimeter. But security is more than just a technology consideration, and requires the fortification of best practices and policies to complete the picture. As an open source content management system with multiple products in its ecosystem, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/umbraco">Umbraco</a> continues to invest in bolstering its own security posture – and just announced that it has achieved the globally recognized <a target="_blank" rel="noopener noreferrer" href="https://www.iso.org/standard/27001">ISO/IEC 27001:2022</a> certification.According to Umbraco CEO <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/the-right-person-to-lead-umbraco-appoints-mats-persson-as-ceo-reflecting-growth-ahead">Mats Persson</a>, this certification reflects the CMS’s growth and adoption by larger, multinational enterprises and organizations operating in highly regulated industries. It also enhances an already strong foundation of security-focused benchmarks that the company has attained.  <figure class="image image-style-align-center image_resized" style="width:36.25%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1769732833624.png" /></figure>Umbraco CEO Mats Persson “We already implement robust information security processes to comply with the NIS2 Directive and EU Cyber Resilience Act,” Persson said. “ISO 27001 certification provides our global partners and customers with the reassurance that Umbraco follows international best practices governing the way that our products process, store, and protect sensitive data.”<h3 id="setting-a-higher-bar-for-security">Setting a higher bar for security</h3>ISO – the <a target="_blank" rel="noopener noreferrer" href="https://www.iso.org/standard/27001">International Organization for Standardization</a> – maintains a rigorous process for achieving ISO/IEC 27001 accreditation. It’s well-regarded as the world's best-known standard for information security management systems (ISMS), and defines the core requirements it must meet.The ISO/IEC 27001 standard provides companies of any size – from all sectors of activity – with guidance for establishing, implementing, maintaining, and continually improving an information security management system.ISO 27001 provides a proven framework for several key requirements, starting with identifying and managing security risks and ensuring consistent and documented security practices are in place. Recipients of the certification must also support accountability and transparency across their teams, and continuously review and update their security systems and practices as their products and organizations evolve.Meeting ISO/IEC 27001 means Umbraco has instituted a system to manage risks related to the security of data that is owned or handled by the company, and that its system respects all the best practices and principles outlined in this standard.<h3 id="enhancing-security-to-support-the-partner-ecosystem">Enhancing security to support the partner ecosystem</h3>The ISO/IEC 27001 certification applies specifically to Umbraco’s product organization and follows an extensive audit of its people, processes, and technologies by an independent security specialist. It validates the company's fierce commitment to maintaining the confidentiality, integrity, and availability of sensitive data within its products.While the accreditation is a technical achievement, the investment in the process was also part of Umbraco’s ongoing support for its digital agency partners, which are increasingly winning deals with global enterprises – particularly brands and organizations with large workloads handling sensitive data. This includes complex websites and e-commerce sites.“Gaining the ISO 27001 certification shows that independent auditors have scrutinized the processes used to develop, operate, and maintain Umbraco products, and confirmed that the company reviews and manages security risks on an ongoing basis,” Persson added. “This is a milestone on a continuous security journey.”<h3 id="why-it-matters">Why it matters</h3>Umbraco is already demonstrating its ambitions for global growth, and this ISO certification is further evidence of its drive towards the enterprise layer. Having already complied with the <a target="_blank" rel="noopener noreferrer" href="https://www.google.com/search?q=NIS2+Directive&amp;rlz=1C5CHFA_enUS763US764&amp;oq=NIS2+direct&amp;gs_lcrp=EgZjaHJvbWUqDAgAEAAYQxiABBiKBTIMCAAQABhDGIAEGIoFMgYIARBFGDkyBwgCEAAYgAQyBwgDEAAYgAQyBwgEEAAYgAQyBwgFEAAYgAQyBwgGEAAYgAQyBwgHEAAYgAQyDAgIEAAYQxiABBiKBTIHCAkQABiABNIBCDMyMTFqMGo3qAIAsAIA&amp;sourceid=chrome&amp;ie=UTF-8&amp;ved=2ahUKEwiYhOmJg7KSAxV-1fACHXraPBYQgK4QegYIAQgAEAM">NIS2 Directive</a> (the comprehensive, EU-wide cybersecurity legislation that strengthens security for critical infrastructure and digital services) as well as the <a target="_blank" rel="noopener noreferrer" href="https://digital-strategy.ec.europa.eu/en/policies/cyber-resilience-act">EU Cyber Resilience Act,</a> Umbraco is well-positioned to sell into regulated industries with the most important product of all: trust. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. And connect with fellow Joomla enthusiasts, developers, and professionals from across the world.<a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/"> Book your seats today.</a> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Umbraco Lands ISO 27001 Certification, Bolstering Its Security Posture

cms-critic-staff

Call Tracking + AI 

Call Tracking + AI that Turns Calls into Leads

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Bot Brilliance: ai12z Launches Vibe Coding for Digital Assistants, Personalization, and Adaptive Web Pages

Beyond the Gate: CMS Kickoff 26 Explored the AI Frontier While Focusing on Fundamentals

<hr /> To borrow from poker: In 2026, AI is already becoming table stakes in the enterprise software game. And while many of the high-utility agentic capabilities I'm seeing are aimed at value, many features are converging – and in some cases, looking the same.One area that’s still nascent is the flourishing new class of app builders (think <a target="_blank" rel="noopener noreferrer" href="https://base44.com/">Base44</a> or <a target="_blank" rel="noopener noreferrer" href="https://replit.com/">Replit</a>). In the realm of vibe coding, they provide a great resource for prototyping by lowering the barrier for development. Now, almost anyone can build a software or business application with just an idea and a prompt, and that's becoming a popular marketing mantra.The problem? Many of these conjured experiments fall off the tracks before they ever reach production – stymied by underperforming code, poor maintainability, and a lack of alignment with enterprise data and security standards.During my recent keynote at the <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">Boye &amp; Company CMS Kickoff 26</a> in St. Petersburg, I talked about the final frontier of adaptable UX in enterprise software – specifically in <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management</a> and digital experience platforms. We’re beginning to see this take shape as some platforms are giving users more control and customization over things like visualization. In certain tools, there's even the presence of handy app studios for building curated dashboards and experiences. At the same time, they’re leveraging a performant, scalable, and secure foundation of an authoritative platform – ensuring compliance and accountability where it matters. This is where <a target="_blank" rel="noopener noreferrer" href="https://www.domo.com/app-catalyst">Domo’s new App Catalyst</a> is making waves. Most of today’s AI app builders are optimized for speed, but miss the mark when it comes to managing data, logic, and governance across multiple systems. App Catalyst is designed for what happens after – when applications must be maintained, trusted, and scaled across an enterprise.As Domo’s Chief Technology Officer and EVP of Product <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/darenthayne/">Daren Thayne</a> said, vibe coding showed us how fast ideas can turn into software. But speed alone doesn’t create the durable value that enterprises need. <figure class="image image-style-align-center image_resized" style="width:38%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1769704595338.png" /></figure>Domo’s Chief Technology Officer and EVP of Product Daren Thayne “The next evolution is moving from raw code generation to composing applications that are governed by design and grounded in trusted data,” he said. “App Catalyst is an important step in that direction. It gives teams a production-ready foundation they can extend confidently, instead of starting from code that was never meant to scale.”App Catalyst is a reflection of Domo’s broader vision for the future of the intelligent enterprise, where AI does more than accelerate experimentation. It helps people and organizations compose scalable, governed applications that connect data, workflows, and people in a single, trusted platform. But AI is nothing if it can’t support the people using it. In my recent conversation with <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/backoff-on-the-ai-layoffs-domos-chris-willis-on-the-future-of-work-in-2026">Domo’s Chief Design Officer, Chris Willis</a>, we discussed the importance of human judgment when using AI tools and technologies. “The hard part is judgment, and that's an essential human skill," he told me. "I don't see models as possessing that.”At least not yet. But until then, Domo is powering its users with AI tools that are designed to give them more domain than ever before while easing the journey.Here’s a bit more on how App Catalyst works.<h3 id="rapid-app-building-for-the-enterprise">Rapid app building for the enterprise</h3>Unlike tools that focus solely on raw code generation, App Catalyst is really designed for enterprise applications. It helps you compose production-ready app frameworks that integrate with your existing data, governance, and security standards – ensuring that your apps are scalable, compliant, and ready to grow with your business. It also avoids the trap of accruing copious amounts of tech debt or tapping additional engineering resources.To be clear, App Catalyst is Domo-centric, leveraging its performant backbone. Users can describe the kind of app they want to build using natural language and instantly generate a functional framework that runs directly on their existing data in Domo. The resulting app foundation seamlessly integrates with Domo datasets and is deployed through Domo’s <a target="_blank" rel="noopener noreferrer" href="https://www.domo.com/automation/low-code-app-development">App Studio</a> – which is designed for building analytics apps with low-code, drag-and-drop tools. It automatically inherits Domo’s governance and security model, including per-user data access permissions. If real data isn’t available yet, App Catalyst generates placeholder data so teams can start building immediately.At 50,000 feet, App Catalyst is telegraphing a shift in how organizations are building with AI in 2026 and beyond. Early vibe coding approaches might have focused on generating raw code quickly, but real enterprise impact requires a move toward composition over generation. App Catalyst is a foundation for that future, one where AI helps teams assemble governed, production-ready app frameworks that align with data access, security, and operational standards from the start. This evolution moves organizations away from fragile experiments and toward scalable app building that can actually grow with your business.<h3 id="from-prompt-to-production">From prompt to production</h3>Rather than attempting to deliver a finished application in one step, App Catalyst provides a strong, production-ready starting point. Teams can iterate quickly with live code generation, preview changes instantly, and publish apps with a single click, then continue refining and customizing the application to meet evolving requirements.As you might guess, App Catalyst brings real AI efficiency to its building experience. It’s frictionless prototyping, allowing you to rapidly ideate and iterate using natural language prompts – and move an idea to a functional app framework in minutes.The entire experience is self-service, so you can build a pro-code app foundation without extensive upfront engineering to get there. That means almost anyone, even users with no technical skills, can bring an app to life.Most importantly, App Catalyst provides fierce governance. This is a big one, as most enterprises have to ensure that their apps meet their internal compliance requirements. With App Catalyst, whatever you create automatically respects user-level data access and security policies.<figure class="image image-style-align-center image_resized" style="width:86.2%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1769703695369.png" alt="A screenshot of a computer

AI-generated content may be incorrect." /></figure>Source: Domo website Getting started is super easy. Like other AI interfaces, you use a basic prompt to describe the app you’re looking to build. You’re then moved to a split-screen view as it renders before your eyes.On the left side, you get a breakdown of what App Catalyst generated. On the right, you can see what it created. And it's not just a dashboard or a view, but a true application – complete with models, text fields, and check boxes. Brass tacks: It usually takes two to five minutes to generate an app using App Catalyst, although times may vary. On <a target="_blank" rel="noopener noreferrer" href="https://www.domo.com/app-catalyst">Domo’s website,</a> there’s a great demo video that walks you through the step-by-step process, but jumps over the rendering lag. So keep that in mind when you're test-driving the experience.  <figure class="image image-style-align-center image_resized" style="width:78.12%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1769703695361.png" alt="A screenshot of a computer

AI-generated content may be incorrect." /></figure>Source: Domo website You can also expand and build complete Domo App Studio apps, which can fit in with any other Studio components. If you’re more technical and you’re looking to customize your app further, you can make edits using Pro Code, which gives you direct access to the underlying HTML. <figure class="image image-style-align-center image_resized" style="width:76.86%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1769703695406.png" alt="A screenshot of a computer screen

AI-generated content may be incorrect." /></figure>Source: Domo website The finished product (in this case, a marketing intelligence command center) reflects the speed and efficacy of the App Catalyst framework. By removing the need for complex setups – or starting from scratch – you can focus on delivering value and avoid the morass of complex logistics. And you can keep on optimizing and refining your layouts and visualizations using the same natural language prompts. <figure class="image image-style-align-center image_resized" style="width:82.27%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1769703695336.png" alt="A screenshot of a computer

AI-generated content may be incorrect." /></figure>Source: Domo website As I already mentioned, you can connect to live datasets in Domo or play with dummy data to experiment with the capabilities. App Catalyst ensures your apps are functional and compliant, and automatically respects enterprise-grade governance and security controls. This includes per-user data access permissions, row-level permissions, and column-level masking, ensuring your apps are compliant and secure from the start.App Catalyst might initially appeal to product managers, developers, and savvy practitioners – enabling them to visualize requirements, demonstrate concepts to stakeholders, and prototype digital products quickly. But over time, Domo plans to expand these capabilities to empower business users to validate ideas, test market hypotheses, and explore what is possible with data-driven applications, all while reducing dependency on IT teams.<h3 id="the-verdict">The verdict</h3>Domo has always understood the value of data and how we, as individuals and teams, use and experience it. Making it actionable is the key – and with App Catalyst, they’re moving beyond the barriers of studio-grade customization tools and into the realm of true AI app creation. You can describe your app vision in plain language, and the AI handles all the heavy lifting.My recommendation: While App Catalyst will likely appeal to more technical users (particularly those who are already customizing aspects of their Domo experience), its natural language interface will make it accessible to ambitious low-code/no-code users. That said, enterprise teams should build testing and experimentation paradigms to ensure performant outcomes – and develop general policies and best practices around app generation within their organization’s environment. The big upside: as Domo expands these capabilities, App Catalyst will likely become even more reliant and user-friendly for business users who want to build apps without burdening IT. Definitely worth a test-drive.  <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:40.76%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

From AI idea to production-ready app in minutes? Meet Domo’s new App Catalyst

Hard? Hardly. Drupal CMS 2.0 evolves open source content management with AI, visual building – and simplicity

<hr /> When I spoke to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/coremedia">CoreMedia</a> CEO <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/soerenstamer/">Sören Stamer</a> back in December, we were waxing philosophically about the year ahead. He went deep into topics like data and digital sovereignty, a persistent theme at our recent <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">Boye &amp; Company CMS Kickoff</a> conference in St. Petersburg, Florida. Along with the anticipated (and explosive) growth of AI – where Sören sees big potential for agentic commerce and AI-powered interfaces – he also talked about the next wave of personalization and its impact on experiences.“Personalization isn’t new,” he told me. “What’s new is its velocity. Hyper-personalization means connecting intent, data, and content in real time, and anticipating needs before they’re expressed.” Personalization has certainly been one of the more elusive features for digital experience tools. Or, at least, doing it right – both sustainably and at scale. As Sören said, we’ve been talking about platform-centric and third-party personalization tools for the last two decades, but AI and new experience models are finally raising the bar. To realize the promise, CoreMedia has been busy innovating – and today, it launched a major evolution of its CMS that embeds personalization and real-time experimentation directly into the content workflow. This comes at a time when enterprises are swimming in oceans of customer data but struggling to transform it into relevant experiences for consumers. Simultaneously, users are opting for personalized experiences that are clear, transparent, and capable of solving real problems. It’s at this intersection that CoreMedia powers the potential of personalization by reducing or even eliminating the friction between insight and action.With its new native features, CoreMedia will give teams the ability to create, test, and optimize personalized content variants inside its industry-leading CMS. Armed with this added flexibility and insight, brands can now respond to customer intent in the moments that matter most – and turn relevance into measurable growth.“Enterprises don’t have a data problem – they have an action problem,” Sören explained. “Customer intent shows up in real time and needs to be acted upon instantly. When marketing teams are forced to work with disconnected tools and manual processes, they often miss the chance. By making personalization and experimentation native to the CMS, CoreMedia enables teams to respond in the moment intent appears. That’s where experiences are won or lost, and where relevance turns into revenue.”CoreMedia has been actively innovating at the edge of AI for quite some time. Case in point: its <a target="_blank" rel="noopener noreferrer" href="https://www.coremedia.com/coremedia-kio">CoreMedia KIO</a> assistant brings expansive tooling for content and journey experience orchestration. As part of its integrated ecosystem, it adds a bleeding-edge dimension of functionality to help craft CX in new ways – including a conversational interface that transforms user engagement.Along with its strides to make progressive, GEO-ready capabilities part of its elemental playbook, CoreMedia continues to offer foundational CMS features that rank strongly with global retailers that are hyper-focused on delivering world-class experiences. This includes the likes of The North Face, Vans, and Timberland from VF Corporation – as well as B2B stalwarts like Emerson and Sonepar.As Sören told me, one of the big bets CoreMedia is making is that the customer experience of the future will be unified. Clearly, personalization and experimentation will be vital to delivering on that holistic vision.Here’s a bit more detail on how CoreMedia’s evolutionary new capabilities work. <h3 id="bringing-native-personalization-to-the-content-workflow">Bringing native personalization to the content workflow</h3>Often, personalization has been a mixed domain of technologies, cobbled together to deliver a complete solution. But with CoreMedia’s native approach, personalization is no longer a downstream task handled in external tools. Now, content teams can create, manage, and optimize personalized variants directly inside CoreMedia’s CMS, harnessing the same familiar workspace they utilize for content production. CoreMedia already offers an elegant UX, and users will find the addition of audience insights, targeting rules, and variant controls all within arm’s reach. This promises to help teams move seamlessly – and in real time – from creation to activation. <figure class="image image-style-align-center image_resized" style="width:68.62%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1769540029544.png" alt="Image" /></figure> Personalized content variants are created, tested, and optimized in real time directly within the CMS. Source: CoreMedia One of the biggest benefits is the speed and efficacy. Using the CMS, teams can produce tailored versions of any text block, banner, promotion, or other content asset. In seconds, they can deliver focused messages to the right audience at the right moment – all without duplicating content or managing different versions.There’s also a composable and extensible framework supporting the engine. Segments can be created directly in CoreMedia or synced from CRM, CDP, and other systems, ensuring teams work with the most complete customer profiles. CoreMedia’s targeting also supports real-time signals, including lifecycle stage, browsing behavior, or location. Personalization and performance data can be exported to stay consistent across business intelligence tools, data platforms, and the wider enterprise tech stack of tools and services. <figure class="image image-style-align-center image_resized" style="width:83.14%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1769540029597.png" alt="Image" /></figure>Segmentation and personalization are integrated directly into the content workflow. Source: CoreMedia For users and teams, having everything in one intuitive platform can ease the personalization challenges while accelerating time to market. Your content variants and targeting rules are all managed in a single, uniform workplace. This eliminates the potential for fragmentation across tools and simplifies the creation, launch, and optimization of personalized experiences at a global scale.<h3 id="a/b-testing-and-real-time-experimentation-–-right-where-content-decisioning-lives">A/B testing and real-time experimentation – right where content decisioning lives</h3>Without question, A/B testing has become a critical asset for marketers. There's a bevy of third-party tools for facilitating test paradigms, but having a solution close to your content workflows is a key advantage. That’s why CoreMedia has embedded A/B testing directly into its CMS, allowing teams to validate ideas and optimize experiences as part of their standard cadence of content production. Instead of exporting content to external testing utilities and waiting for reports, editors can compare variants, monitor performance, and act on results in real time – without ever having to leave the CMS. <figure class="image image-style-align-center image_resized" style="width:82.21%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1769540029604.png" alt="Image" /></figure>Test ideas, measure impact, and decide faster with CoreMedia’s A/B testing. Source: CoreMedia One of the clear advantages of CoreMedia’s A/B testing is having side-by-side comparisons of variant performance. With quick go-to insights, you can determine which content resonates with customers and make quick, evidence-backed decisions.Live experiment data also shows you how users interact with each variant, enabling fast adjustments when a challenger outperforms the original. There’s also continuous optimization in context, so editors can refine content directly inside the CMS. This leads to a smoother production flow and consistent momentum in experience optimization.<h3 id="semantic-search-delivers-control-and-scalability-to-content-operations-">Semantic Search delivers control and scalability to content operations </h3>We’ve already mentioned CoreMedia’s investment in AI edge innovation, and search has been a key area of focus. And rightly so: as AI accelerates content creation and personalization, enterprises are grappling with the relevance, reuse, and governance associated with rapidly expanding content libraries. Personalization is promising. But without precision, control, and clarity, it can quickly devolve into a slow and inconsistent morass. That’s where CoreMedia’s Semantic Search comes in. Leveraging a natural language interface, it helps teams find, assess, and reuse content efficiently – even as volume and complexity increase.<figure class="image image-style-align-center image_resized" style="width:80.56%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image-1769540029638.png" alt="Image" /></figure>Natural-language search enables teams to quickly find, assess, and reuse content directly in the CMS. Source: CoreMedia For users, this is a godsend. Imagine conducting searches using everyday phrases like “winter campaign images” – all without relying on just exact keywords. This makes discovery faster, more intuitive, and more contextual than traditional search.CoreMedia’s Semantic Search also brings a layer of calm to handle your content chaos. When prompted, it automatically surfaces similar or redundant assets, reducing clutter and reinforcing brand consistency. There’s also fierce governance surrounding discoverability, enabling teams to reuse assets, avoid duplication, and maintain structured libraries as content volumes expand.<h3 id="the-verdict">The verdict</h3>The CMS and DXP landscape is both wide and deep, but there’s a growing convergence around features – particularly those imbued with AI or agentic systems. This, in turn, is creating confusion, particularly when it comes to assessing AI features within the broader corpus of capabilities. The fact that CoreMedia is enriching its CMS with onboard personalization, experimentation, and search is building on its strong heritage of foundational features, and it's addressing the real challenges teams face with the exponential growth of content assets.While composable stacks offer an array of third-party tools for things like A/B testing, brands need to move faster than ever – and having a performant, purposefully integrated solution provides a clear advantage for enterprises that are looking to accelerate. This is another check in CoreMedia’s column as a single, accountable, and trusted source that addresses critical requirements like governance and compliance. You’re not just buying enterprise software – you’re buying trust. In my opinion, a modern CMS should offer native testing and experimentation features to leverage content provenance and link marketers closer to actionable insights. To facilitate real-time journey orchestration, speed and efficacy are paramount. As such, CoreMedia is listening to the needs of marketers by providing built-in personalization and semantic search as onboard feature sets that accelerate time to vision. At the same time, offering a composable, hybrid headless posture allows a brand to onboard adjacent integrations that expand the core feature set.My recommendation: CoreMedia already has a strong commerce focus, but this added tooling should present a welcome win for users across a myriad of industries and use cases. If you’re considering a move, CoreMedia’s CMS is a solid platform, but pay close attention to how your various data sources will be handled relative to fueling your personalization. Also, as an integrated DXP, I would consider the scope of your roadmap to see if there’s additional alignment within the ecosystem.If you’re interested in seeing more, the company is offering a <a target="_blank" rel="noopener noreferrer" href="https://u7061146.ct.sendgrid.net/ls/click?upn=u001.gqh-2BaxUzlo7XKIuSly0rC39ko2jEDIdJwxcolsDUNbznLFOa0iFUDItIE1EpE2CXIq1KKbIBA7b5SjV14h7GXA-3D-3DOgKO_LYRc62DeCgOg3NLqF-2FA1Nkc-2BB6iSCezTSr7cATVeIt7vbFxqkjj807TkbpGOsHdtP-2FHWYQ8hHG-2Bh0tJIgFVOZO69Re4Ks6syHse342AC9Gvw37kkXSVzTxWGuOeP3fGPq9EXOufW3jPOsSyNAntDgg5r76UG3z9WQ-2B4SeSP2Y8kH6B5Y36WENHz3zspHNwEaDRWiwk-2BO-2BTG1zhj7Gg2FzC7esWi6WuPWJcHfaxfp9-2BXuGLX-2FJVXfSBulQ-2B6jzs4qYy5l-2FNB-2FEN3ANt3TS1abOfO5-2F1nSYji-2B1uzrhzImhavcXNVxQhJVtjg05uNJ58INknrgYXWvk6RmDjmgdYsnJQ-3D-3D">“What’s New” Webinar</a> on January 28th. You can also request a free <a target="_blank" rel="noopener noreferrer" href="https://u7061146.ct.sendgrid.net/ls/click?upn=u001.gqh-2BaxUzlo7XKIuSly0rC39ko2jEDIdJwxcolsDUNbyskU8mw7dKQbCEOpEH5cJkd2DOv6VNuJe-2F1PSX1rYFlg-3D-3Dk5q-_LYRc62DeCgOg3NLqF-2FA1Nkc-2BB6iSCezTSr7cATVeIt7vbFxqkjj807TkbpGOsHdtP-2FHWYQ8hHG-2Bh0tJIgFVOZO69Re4Ks6syHse342AC9Gvw37kkXSVzTxWGuOeP3fGPq9EXOufW3jPOsSyNAntDgg5r76UG3z9WQ-2B4SeSP2Y8kH6B5Y36WENHz3zspHNwEaDRWiwk-2BO-2BTG1zhj7Gg2FzGmk97Kfhpo6s0O7iiDxES-2FnT64AeDLfLwh2LujHv8-2FF7mqpKpNdkb7luHlyXyxnQI9y3U9u34vRTWlFMl-2F7EAHhN6m1ZXhr3rxHa4ZBUPix0RS8yDqvq3Wu-2FvzC-2BTOzvA-3D-3D">demo</a>. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. And connect with fellow Joomla enthusiasts, developers, and professionals from across the world.<a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/"> Book your seats today.</a> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Core Value: CoreMedia Adds Native Personalization and Experimentation to its CMS

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/nabilorfali">Nabil Orfali</a> is the founder and CEO of <a target="_blank" rel="noopener noreferrer" href="https://www.techguilds.com/">TechGuilds</a> and <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/kajoo">Kajoo.ai</a> and a CMS Critic contributor.<hr /> I walked into <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a> expecting to talk about the future. Instead, both roundtable sessions I led ended up being about the present—and why it feels so uncomfortable. We weren’t debating whether agentic AI works anymore. That question is mostly settled. What we were really circling around was something harder to admit: Agentic AI is already delivering real value in CMS work, and we’re still operating like it isn’t. Across two sessions, with people who actually ship things for a living, a pattern emerged. Not optimism. Not fear. Something more pragmatic. A quiet acknowledgment that the technology moved faster than our operating models—and now there’s a gap. This “gap” matches what the macro research is now showing. <a target="_blank" rel="noopener noreferrer" href="https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai?utm_source=chatgpt.com">McKinsey’s 2025 global survey</a> reports 88% of respondents say their organizations use AI in at least one business function, up from 78% a year earlier—yet most organizations still report they haven’t fully scaled it across the enterprise. That “use vs. scale” delta is exactly what CMS delivery teams are feeling: experimentation is easy; operationalization is hard. <a target="_blank" rel="noopener noreferrer" href="https://hai.stanford.edu/ai-index/2025-ai-index-report?utm_source=chatgpt.com">Stanford’s AI Index </a>similarly describes business usage accelerating and investment continuing to rise, but with uneven ability to translate usage into a durable operating advantage.<h3 id="the-work-is-already-being-done-">The Work Is Already Being Done </h3>At some point during the first session, someone casually mentioned that their team was seeing over 70% acceleration on parts of CMS delivery. Another mentioned that entire categories of work—SEO metadata, image handling, accessibility checks, localization—were already largely automated. No one reacted. That’s when it hit me. If this were 2023, those statements would have stopped the room. In 2026, they barely registered. Not because they weren’t impressive—but because they were familiar. Agentic AI isn’t theoretical anymore. It’s doing the work. Quietly. Reliably. Often better than expected. And yet, no one in either session claimed they were running fully autonomous CMS delivery. Not because the agents failed—but because we don’t trust them enough to let go. Backing this up with measurable adoption and productivity signals: In real workplace data, generative AI has moved from novelty to routine. <a target="_blank" rel="noopener noreferrer" href="https://www.nber.org/digest/202412/workplace-adoption-generative-ai?utm_source=chatgpt.com">NBER reporting</a> on workplace adoption found 28% of employed respondents used generative AI at work, with 10.6% using it every workday (in the measured period).When AI is applied to repeatable knowledge-work tasks, controlled studies show consistent productivity lift. A widely-cited <a target="_blank" rel="noopener noreferrer" href="https://www.nber.org/digest/20236/measuring-productivity-impact-generative-ai?utm_source=chatgpt.com">NBER field experiment</a> in customer support found a ~14% productivity increase overall, with much larger gains for less experienced workers.In software development specifically (relevant because CMS delivery is often engineering-heavy), <a target="_blank" rel="noopener noreferrer" href="https://www.microsoft.com/en-us/research/publication/the-impact-of-ai-on-developer-productivity-evidence-from-github-copilot/?utm_source=chatgpt.com">Microsoft Research’s controlled experiment </a>found developers using GitHub Copilot completed a task 55.8% faster.Why this matters to CMS work: the roundtable outcomes were directionally consistent with these results: AI can compress the “execution time” of repeatable tasks dramatically, while the remaining bottleneck shifts to review, governance, and decision-making—the parts of delivery we historically underpriced or treated as overhead. <h3 id="autonomy-isn’t-the-goal.-confidence-is.-">Autonomy Isn’t the Goal. Confidence Is. </h3>One of the biggest misconceptions I still see is that “agentic” means autonomous in the absolute sense. Push a button. Walk away. Come back later to perfection. That fantasy didn’t survive contact with real CMS work. What did survive were more grounded patterns: <ul><li>Agents owning clearly defined tasks </li><li>Humans approving approaches, not outcomes </li><li>Sampling instead of exhaustive review </li><li>Reports instead of blind faith </li></ul>In other words, the same way we already manage junior team members. Someone made an offhand comment that stuck with me: “We already trust interns with production changes—we just pretend we don’t.” Exactly. Agentic AI doesn’t need blind trust. It needs earned trust, built through visibility, constraints, and feedback loops. That’s not a technology problem. It’s an organizational one. The numbers behind “trust” and why verification becomes the new work: A recent developer survey <a target="_blank" rel="noopener noreferrer" href="https://www.techradar.com/pro/devs-dont-trust-ai-code-but-many-say-they-still-dont-check-it-anyways?utm_source=chatgpt.com">summarized by TechRadar</a> reported 96% of developers don’t fully trust AI-generated code, and only 48% say they always check it before committing. This is a textbook recipe for “it looked right” failures—exactly what CMS teams fear when AI is allowed to change production content, templates, personalization rules, or SEO fields at scale. In enterprise workflow terms, verification isn’t hypothetical overhead. <a target="_blank" rel="noopener noreferrer" href="https://www.itpro.com/technology/artificial-intelligence/workers-are-wasting-half-a-day-each-week-fixing-ai-workslop?utm_source=chatgpt.com">A Zapier survey</a> (reported by ITPro) found that employees spend ~4.5 hours per week correcting poor AI outputs, and 75% reported negative consequences from AI errors. Translation to CMS delivery:  This is why the roundtable consensus emphasized guardrails like prompt templates, change reports, phased rollouts, and level-based verification (especially for higher-risk content domains like healthcare and legal). What teams want is not autonomy—they want confidence at speed.  <h3 id="the-orchestration-shift-most-people-miss-">The Orchestration Shift Most People Miss </h3>The most technical, and most important, insight came up when we started talking about migrations at scale. Twenty thousand pages. Fifty thousand content items. If your instinct is to point a language model at that problem and let it churn through items one by one, you’re already in trouble. The smarter teams aren’t asking agents to do the work. They’re asking agents to design how the work gets done. Generate the migration scripts.  Define the mappings.  Set the rules.  Hand execution to observable systems.  Review structured output. That shift—from execution to orchestration—is subtle, but it’s where agentic AI stops being expensive and starts being scalable. And it’s where a lot of hype-driven implementations quietly fall apart. Why this is economically and operationally rational (with numbers): LLM usage at scale has two costs: compute/token cost and risk cost (errors propagated across thousands of assets). The roundtable conclusion—“agent writes the migration script; observable automation runs it”—is how you avoid both the token burn and the untraceable failure modes. This approach aligns with what we’re seeing in broader enterprise patterns: organizations are pushing AI “upstream” into planning, generation, and decision support rather than letting it “loop” through massive execution blindly. <a target="_blank" rel="noopener noreferrer" href="https://www.deloitte.com/az/en/issues/generative-ai/state-of-generative-ai-in-enterprise.html?utm_source=chatgpt.com">Deloitte’s enterprise GenAI research</a> similarly emphasizes that scaling requires process redesign and operating-model shifts—not just model access.How to make this real in CMS programs (the practical layer CMS Critic readers care about): This is where sampling and evaluation become the safety valve. The roundtable examples were concrete: validate a statistically meaningful sample (e.g., 500 checks out of 20,000 pages) and perform deeper validation for high-risk assets, then feed results back into the implementation agent. That pattern is how you get scale without pretending perfection. <h3 id="why-enterprises-still-hesitate-(and-why-they’re-not-wrong)-">Why Enterprises Still Hesitate (And Why They’re Not Wrong) </h3>Despite all the progress, enterprise hesitation isn’t irrational. In both sessions, the same concerns came up again and again: Where does our data go?  Who owns the outputs?  Can we run this inside our walls?  What happens when our knowledge trains someone else’s model? These aren’t edge cases. They’re core to regulated industries, global brands, and anyone whose CMS isn’t just a website—it’s institutional memory. Agentic AI adoption doesn’t fail because models aren’t good enough. It stalls because governance hasn’t caught up. And governance, unlike prompts, doesn’t improve overnight. Hard evidence that enterprise concerns are structural, not “fear”:  <a target="_blank" rel="noopener noreferrer" href="https://www.cisco.com/c/dam/en_us/about/doing_business/trust-center/docs/cisco-privacy-benchmark-study-2024.pdf?utm_source=chatgpt.com">Cisco’s Data Privacy Benchmark Study</a> (surveying 2,600 security and privacy professionals across 12 countries) found: <ul><li>92% view GenAI as fundamentally different, requiring new techniques to manage data and risk </li><li>69% cite concern that GenAI could hurt the organization’s legal and IP rights </li><li>68% worry information entered could be shared publicly or with competitors </li><li>68% worry results can be wrong</li></ul>Why that maps directly to CMS:  CMS programs are high-leverage because they touch brand, legal disclaimers, product claims, regulated content, personalization logic, and customer data. That makes “data governance + auditability” not a checkbox, but the adoption gate. Your roundtable’s emphasis on self-hosting options and specialized models for regulated use cases fits what security leadership is explicitly signaling. <h3 id="the-conversation-everyone-is-avoiding:-pricing-">The Conversation Everyone Is Avoiding: Pricing </h3>Eventually, the discussion always comes back to money. Because once delivery gets faster—much faster—the old math breaks. If something takes five hours instead of fifty, but creates the same (or more) business value, what exactly are we charging for? This is where the room usually gets quiet. Hourly models don’t collapse because AI exists. They collapse because they stop making sense when execution is no longer scarce. The more honest agencies in the room admitted what many are thinking: delivery is becoming the cheapest part of the engagement. The value is moving upstream—strategy, discovery, integration decisions, governance, experimentation. AI didn’t take that value away. It exposed where it always lived. Evidence that pricing model pressure is real (and already underway): <ul><li>In professional services, pricing strategists are <a target="_blank" rel="noopener noreferrer" href="https://www.simon-kucher.com/en/insights/generative-ai-and-price-model-revolution-professional-services-think-golf-not-tennis?utm_source=chatgpt.com">explicitly calling out</a> that GenAI will force changes to “decade-old pricing models” because automation erodes the link between effort and value. </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.tsia.com/research/slow-transition-value-based-offer-pricing?utm_source=chatgpt.com">TSIA’s research notes</a> the transition away from cost-plus remains slow but is actively moving toward consumption/value models, largely driven by customer expectations and new delivery economics.</li><li>Mainstream business outlets have also <a target="_blank" rel="noopener noreferrer" href="https://www.forbes.com/sites/alisoncoleman/2025/06/06/in-the-ai-era-why-businesses-are-rethinking-their-pricing-strategies/?utm_source=chatgpt.com">begun documenting companies</a> rethinking pricing strategies in the AI era as automation changes what customers perceive as worth paying for. </li></ul>How this shows up specifically in CMS:  If AI compresses build time, agencies either (a) race to the bottom on price, or (b) reposition around outcomes: conversion lift, SEO gains, speed-to-market, governance maturity, experimentation velocity, localization coverage, and operational cost reduction. Your roundtables called out exactly this migration of value: strategy, discovery, roadmaps, SEO, integrations, A/B testing, conversion optimization. <h3 id="what-2026-is-actually-asking-of-cms-leaders-">What 2026 Is Actually Asking of CMS Leaders </h3>After two sessions, dozens of perspectives, and a lot of nodding heads, I don’t think the takeaway is dramatic. It’s uncomfortable, but simple:Stop asking whether agentic AI is ready.  Start asking whether your organization is. Because the teams succeeding right now aren’t the ones chasing autonomy. They’re the ones redesigning trust. And that turns out to be the hardest part of all. A final data point that frames the urgency:  <a target="_blank" rel="noopener noreferrer" href="https://www.bcg.com/publications/2025/are-you-generating-value-from-ai-the-widening-gap?utm_source=chatgpt.com">BCG has quantified</a> the “agentic” moment as a measurable category of value creation—estimating AI agents account for ~17% of total AI value in 2025, projected to reach 29% by 2028, and noting that more “future-built” companies are explicitly allocating budget to agents and deploying them earlier. That’s the competitive reality CMS leaders are walking into: not whether AI exists, but whether you can operationalize it faster than your peers—safely, observably, and with a commercial model that survives success.  <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:40.76%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Agentic AI Didn’t Fail CMS Teams. Our Expectations Did.

nabilorfali

Backoff on the AI Layoffs: Domo’s Chris Willis on the Future of Work in 2026

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