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AI Agents Article

Agentic AI for Agencies in 2026

bmckeiver

AI ROI? A-OK: MACH Alliance Report Says Enterprises with Composable Foundations are Netting Returns

matt-garrepy

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/dserrano">Geetha Rajan</a> is a strategy executive advising Fortune 500 companies on AI adoption, AI transformation, and organizational change, and a CMS Critic contributor. <hr /> <a target="_blank" rel="noopener noreferrer" href="https://www.media.mit.edu/groups/nanda/overview/">MIT’s NANDA Initiative</a> dropped a number last year that made a lot of people uncomfortable: <a target="_blank" rel="noopener noreferrer" href="https://www.forbes.com/sites/jasonsnyder/2025/08/26/mit-finds-95-of-genai-pilots-fail-because-companies-avoid-friction/">95% of generative AI pilots deliver zero measurable impact on the P&amp;L.</a> Not “underperform.” Zero. Based on 150 executive interviews and analysis of 300 public deployments, the picture is clear: billions spent with little measurable impact.Then <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/agentic-panic-new-study-finds-ai-agents-in-production-face-infrastructure-and-reliability-challenges">Cleanlab’s survey</a> of nearly 1,900 tech executives and engineers added another layer: only 5% had AI agents in production, and 60–70% were changing their entire AI stack every three months. Not iterating. Replacing.If you’re building on platforms like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/vercel">Vercel</a> or shipping with AI-assisted tools like <a target="_blank" rel="noopener noreferrer" href="https://cursor.com/">Cursor</a> and <a target="_blank" rel="noopener noreferrer" href="https://github.com/features/copilot">GitHub Copilot,</a> these numbers should stop you cold. The instinct in the development ecosystem is to treat this as a technical problem—bad models, immature tooling, infrastructure that can’t keep up. Those things are real. But they’re not what’s killing your projects.<h3 id="the-misdiagnosis">The Misdiagnosis</h3>Here’s what the MIT data shows when you look past the headline. The 5% that succeeded weren’t using better models. They were operating within organizations that had solved a different set of problems—problems unrelated to code.Successful deployments shared three traits: they empowered line managers to drive adoption, integrated tools into existing workflows rather than requiring wholesale changes, and built distinct enablement strategies for different parts of the organization. They treated AI adoption as an organizational problem, not a technical one.This is the core premise behind Pilots to Scale™: scaling AI is not about model performance, but about aligning people, workflows, and metrics so experimentation becomes sustained execution.This distinction matters in software development. Consider<a target="_blank" rel="noopener noreferrer" href="https://v0.app/"> Vercel’s v0,</a> now used by over 3.5 million people. The tool is impressive—describe what you want, and the agent plans, builds, and deploys. But even Vercel has acknowledged the emerging challenge: vibe coding is quickly becoming “the world’s largest shadow IT problem.” Employees ship security flaws alongside features, credentials get copied into prompts, and company data goes public with no audit trail.That’s not a Vercel problem. That’s what happens when powerful tools get adopted faster than organizations can absorb them.<h3 id="where-engineering-teams-actually-get-stuck">Where Engineering Teams Actually Get Stuck</h3>Across hundreds of organizations in the Pilots to Scale™ research, a consistent pattern emerges: the failure point lies between the tool and the team. Organizations fail to recognize that their workforce doesn’t adopt new technology as a monolith. Across any organization—including engineering teams—you find roughly four segments with fundamentally different relationships to AI tools.<ul><li>Champions (about 20%) are already experimenting. They’ve been using Copilot since day one. </li><li>Explorers (about 40%) are curious but stuck. They’ve seen the demos but don’t know how to go from “that’s cool” to “this is how I work now.” </li><li>Skeptics (about 25%) aren’t irrational. They’ve watched previous tooling waves come and go, and they’re waiting for proof. </li><li>Experts (about 15%) have deep technical fluency but may focus on custom builds when off-the-shelf tools would scale faster. </li></ul>Recognizing and enabling these segments differently is one of the central design principles of Pilots to Scale™. It’s also where most enterprise rollouts quietly fail.Most engineering leaders treat all four groups the same. Universal rollouts. One training program. A single Slack channel. Then they wonder why adoption stalls at 15%—exactly the size of the group that was going to adopt anyway.The 40% in the middle—the Explorers—is where scale comes from. Reaching them requires structured experimentation with guardrails, protected time to learn, and clear definitions of success beyond “ship faster.” Exhibit 1: The four workforce segments that determine AI adoption outcomes. Most organizations treat their teams as a single population. The Pilots to Scale™ research identifies four distinct cohorts—each requiring a different enablement strategy. The 40% in the middle is where scale breaks through or stalls.<figure class="image image_resized" style="width:78.99%"><img src="https://cmscritic.com/ms-content/uploads/2026/02/image-1771348091753.png" /></figure>Source: Independent research by Geetha Rajan, including quantitative survey data (n=100) and in-depth interviews (n=200) with operational leaders responsible for AI implementation.<h3 id="what-the-5%-do-differently">What the 5% Do Differently</h3>The organizations that successfully scale AI build three capabilities that have nothing to do with model selection or infrastructure.First, they translate AI capabilities into actual workflow changes. They don’t bolt Copilot onto existing processes and hope for improvement. They redesign how work gets done—code review, testing, deployment—around what AI makes possible. Most teams skip this entirely.Second, they mandate cross-functional coordination. AI-powered development touches security, compliance, product, and design. Successful deployments had cross-functional governance from day one, not bolted on after a security incident. As <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/cgnorthcutt/">Cleanlab’s CEO, Curtis Northcutt </a>put it: the moment you think you’ve figured it out is the moment you fall behind. That’s an organizational insight, not a technical one.Third, they invest in segment-specific enablement. Champions become peer coaches. Explorers get structured 30-day experiments with weekly check-ins. Skeptics are paired with champions who demonstrate concrete value. One enterprise software company I studied segmented its team this way and saw adoption jump from 12% to 73% in one quarter. Same tools. Same org. Different strategy.<h3 id="the-agentic-refactoring-loop">The Agentic Refactoring Loop</h3>Cleanlab’s data about constant stack refactoring is real—and it creates a vicious loop. Teams build an agent; it breaks on messy enterprise data. They refactor. A better LLM drops. They rebuild. Workflows shift. They refactor again. Between 60% and 70% of executives surveyed were swapping out their entire AI stack every three months. That’s not iteration. That’s a treadmill.The organizations that break out of this loop aren’t the ones with more stable technology. They’re the ones that built organizational infrastructure to absorb churn—teams that evaluate, adopt, and sunset tools in structured ways. When your people trust that AI adoption is being managed, not just mandated, they refactor faster and flag problems earlier. The constraint isn’t the technology’s speed. It’s the organization’s ability to metabolize it.<h3 id="the-bottom-line">The Bottom Line</h3>The tools are here. Vercel’s v0, Cursor, Copilot, <a target="_blank" rel="noopener noreferrer" href="https://windsurf.com/">Windsurf</a>—capable and improving rapidly. The 95% failure rate isn’t a verdict on the technology. It’s a verdict on how organizations adopt it.If you’re a development leader wondering why your team’s AI adoption looks great in demos and stalls in production, stop looking at the stack. Start looking at your people—who they are, what they need, and whether you’re building the organizational muscle to let them actually use these tools. The code problem is largely solved. The organizational problem is just getting started. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. And connect with fellow Joomla enthusiasts, developers, and professionals from across the world.<a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/"> Book your seats today.</a> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Why AI-Powered Development Tools Fail After Launch

geetha-rajan

A Tale of Two Phils: Exploring Umbraco’s Open Source Vision for AI, MCP, and the Agentic Future of CMS

Flying the Agentic Skies: easyJet’s Paul Curtis on Taking Off with Agents and Soaring with MACH

<hr /> When I first saw <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/dominik-xperience-pinter/">Dominik Pinter</a> at the <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">Boye &amp; Company CMS Kickoff 26</a> in St. Petersburg two weeks ago, he was running on the pier under cool but balmy skies.This wasn't at all out of character. We've covered some miles together at previous conferences. He’s a man on the move, constantly looking ahead and chasing what’s on the horizon. Endurance is an asset in tech. Just try keeping up with him.That said, you can’t get very far as a distance runner if you’re not grounded in the present. And in many ways, that’s what defines his leadership at <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/">Kentico</a>: a clear focus on the future grounded in world-class support for customers and partners in the here and now.That’s a good formula for winning a race – even if you’re facing serious headwinds. <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/kentico-achieves-big-milestones-in-2025-citing-ai-innovation-and-xperience-by-kentico-as-key-drivers">In a recent article,</a> the Kentico CEO echoed the challenges that many CMS and DXP vendors faced in 2025, but quickly noted that it was a “transformative year” that saw over <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/CMSModules/Newsletters/CMSPages/Redirect.ashx?linkguid=0192112e-93c7-4bd7-b015-f29c33f4fadd&amp;email=matt%40cmscritic.com&amp;hash=be0d1d8f19e0858f5111492f222eca952b1f9d98aaaeebe1c4c04b9dec830ced">100 new digital projects</a> launched on its stellar <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/platform">Xperience by Kentico</a> platform. The evolution to its new multichannel content management, marketing, and digital commerce solution has been a long one, but it’s paying off in new opportunities and growth. <figure class="image image-style-align-center image_resized" style="width:36.54%"><img src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765977570953.png" /></figure>Kentico CEO Dominik Pinter. Source: Kentico website Along with its investment in the AI horizon – crystallized by <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/platform/aira">AIRA</a>, Kentico’s native AI agent that streamlines the creation, optimization, and time to deploy for digital experiences – Dominik and his company are embarking on the next chapter in its 20-plus-year history. One that focuses on empowering brands, builders, and marketers in entirely new ways.That excitement level was amplified today as the company announced a major leap forward in its AI ambitions: the launch of its <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/platform/agentic-marketing-suite">AIRA Agentic Marketing Suite.</a> As the name implies, it’s powered by specialized agents built to execute defined marketing and content tasks, reinforcing Kentico’s vision that AI should be operational, transparent, and embedded directly into how teams work. “Marketers have no shortage of ideas,” Dominik said. “What they need is the bandwidth to bring them to life. With the Agentic Marketing Suite, we’re giving teams a way to scale their expertise, cut through complexity, and deliver results faster.”Kentico’s AIRA Agentic Marketing Suite is a reflection of the evolution that marketers are experiencing: higher velocity. More noise. Too many tools. It gives marketing teams more space, allowing them to move from planning to live experiences without the very real drag of delays or cumbersome tools. And because it’s built directly into Xperience by Kentico, it has the essential AI-powered workflows to support a full lifecycle of activities – from planning, content creation, testing, and optimization – all in one place.The goal: turn marketing ideas into measurable results faster. <h3 id="leveraging-aira-as-the-foundation-of-an-ai-powered-marketing-suite">Leveraging AIRA as the foundation of an AI-powered marketing suite</h3>As mentioned, AIRA (Artificial Intelligence Recommendations &amp; Assistance) is at the heart of Kentico’s AI strategy, providing marketers with easily accessible tools that cut down on repetitive work and simplify daily tasks. At its core, Kentico’s Agentic Marketing Suite is an evolution of AIRA, transforming it from the role of a digital assistant and into an orchestrated system of specialized AI agents that support the full marketing lifecycle, from strategy and content creation to optimization and campaign execution. What really shines with AIRA is that it’s easy to use and always within arm’s reach. As a digital companion, it works across your Kentico DXP, automating content on the go and providing task-specific guidance through an in-product conversational chat interface and intuitive in-context icons.  <figure class="media"><div data-oembed-url="https://youtu.be/qxKEIGpJh2c"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/qxKEIGpJh2c" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure> ARIA offers <a target="_blank" rel="noopener noreferrer" href="https://www.kentico.com/discover/blog/new-in-aira">a wide range of features,</a> from automatic translation and content tagging to campaign ideation, customer journey insights, instant product guidance, and more. It’s everything you expect from an AI copilot in your platform, and it’s secure and scalable on <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/microsoft-azure">Microsoft Azure.</a> All of these capabilities have enriched AIRA as the foundation for Kentico’s Agentic Marketing Suite, serving as an automation engine for marketers. <h3 id="what’s-in-the-agentic-marketing-suite?">What’s in the Agentic Marketing Suite?</h3>Kentico is framing its new platform as marketing’s “virtual team,” enabling users to create, test, and optimize without switching tools. It helps you turn your ideas into action, simply by telling it what you want to do with natural language.In the Agentic Marketing Suite, AI “teammates” support your strategy, content creation, and optimization tasks. These agents function as dedicated virtual collaborators, designed to assist with specific tasks. You can add teammates as your needs evolve, from content applications to <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/Generative_engine_optimization">Generative Engine Optimization (GEO),</a> sidestepping the need to hire specialists for every specialized role. And you get real outputs you can take to the bank – not just partial snippets that require additional heavy lifting.  <figure class="media"><div data-oembed-url="https://youtu.be/HIUKAIFv_08"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/HIUKAIFv_08" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure> Among the first available in the Suite is the Content Strategist, which helps shape and refine content strategies through intelligent analysis and recommendations. Additional agents will be introduced as part of Kentico’s ongoing release, expanding support into areas such as campaign management, market analysis, and workflow optimization. Each addition will focus on improving speed, precision, and impact for marketing teams. The central benefit is clear: marketers can now accelerate their path from idea to execution. With automation as part of the technical DNA, the Suite can help mitigate the arduous back-and-forth between various marketing functions like SEO and UX. It’s also designed to work seamlessly with your content and business context – something Kentico’s VP of Product <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/debbie-tucek/">Debbie Tucek</a> has emphasized as a key tenet for making AI work for organizations. Embedded in Xperience by Kentico, the Agentic Marketing Suite is also imbued with many of the foundational competencies you would expect from a hardened system of authority – things like clear roles and permissions, and built-in safeguards that maintain reliable and performant automations ar scale. <h3 id="why-it-matters">Why it matters</h3>More than ever, marketers are in a high-pressure vice grip to perform. Plagued by tool fatigue, cognitive overload, and a growing anxiety around the pace of change with AI, they need reliable solutions to help them feel more in control while achieving measurable outcomes. Translation: they need real solutions, not hype.Kentico continues to prove itself as a go-to technology and dedicated partner for building, supporting, and managing enterprise workloads across a bevy of use cases. The platform has endeared itself to a growing number of partners, proving to be incredibly extensible – and committed to an ambitious innovation arc with its transition to Xperience by Kentico.Now, with its AI evolution in full thrust and its AIRA assistant driving positive user feedback, the introduction of an Agentic Marketing Suite holds real promise. I like the clear focus on agents personified as “teammates” that can accomplish high-utility tasks, and having a system of authority that helps facilitate the complete marketing lifecycle is key. With brands and teams struggling to keep up with change, having a strong, natively-integrated solution is becoming a more attractive play.Kentico has also been nurturing a strong global partnership channel, so agencies could provide another dimension of community resource and validation when it comes to harnessing these capabilities as part of a more holistic implementation. We'll be connecting with some of them as well. My recommendation: This is a fresh announcement, and we'll be doing a deeper dive into the features, capabilities, and licensing options. Stay tuned. But as a marketing suite, it looks sweet – and it's certainly a promising track for Kentico as it looks to expand its value in a tight market where the ROI surrounding AI and software investments is under the microscope. With a proven track record and a vetted entity in AIRA, they have all the right pieces to make this a solid offering and provide a stronger market alternative to upstream competitors. Marketers should bring a scrutinizing eye to any demo, but concentrate on the use cases for agent tasks and how they align with your specific needs. My guess is that Kentico’s elegant approach to UX could make adoption even easier.  <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:34.15%" src="https://cmscritic.com/ms-content/uploads/2026/01/logo_jday_hor.png" /><h4 id="joomladay-usa-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/">JoomlaDay USA 2026</a></h4>April 29 - May 2, 2026 – Delray Beach, FloridaBe part of the Joomla community in one of the most iconic cities in the world! JoomlaDay USA 2026 is coming to Delray Beach, and you can join us for a dynamic event packed with insights, workshops, and networking opportunities. Learn from top Joomla experts and developers offering valuable insights and real-world solutions. Participate in interactive workshops and sessions and enhance your skills in Joomla management, development, design, and more. And connect with fellow Joomla enthusiasts, developers, and professionals from across the world.<a target="_blank" rel="noopener noreferrer" href="https://www.jdayusa.com/"> Book your seats today.</a> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:36.69%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Introducing the Agentic Marketing Suite: Kentico Extends its AI Strategy to Power Marketing Teams

Weglot - The easiest way to translate a website

The easiest way to translate a website

#18164c

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/nabilorfali">Nabil Orfali</a> is the founder and CEO of <a target="_blank" rel="noopener noreferrer" href="https://www.techguilds.com/">TechGuilds</a> and <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/kajoo">Kajoo.ai</a> and a CMS Critic contributor.<hr /> I walked into <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a> expecting to talk about the future. Instead, both roundtable sessions I led ended up being about the present—and why it feels so uncomfortable. We weren’t debating whether agentic AI works anymore. That question is mostly settled. What we were really circling around was something harder to admit: Agentic AI is already delivering real value in CMS work, and we’re still operating like it isn’t. Across two sessions, with people who actually ship things for a living, a pattern emerged. Not optimism. Not fear. Something more pragmatic. A quiet acknowledgment that the technology moved faster than our operating models—and now there’s a gap. This “gap” matches what the macro research is now showing. <a target="_blank" rel="noopener noreferrer" href="https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai?utm_source=chatgpt.com">McKinsey’s 2025 global survey</a> reports 88% of respondents say their organizations use AI in at least one business function, up from 78% a year earlier—yet most organizations still report they haven’t fully scaled it across the enterprise. That “use vs. scale” delta is exactly what CMS delivery teams are feeling: experimentation is easy; operationalization is hard. <a target="_blank" rel="noopener noreferrer" href="https://hai.stanford.edu/ai-index/2025-ai-index-report?utm_source=chatgpt.com">Stanford’s AI Index </a>similarly describes business usage accelerating and investment continuing to rise, but with uneven ability to translate usage into a durable operating advantage.<h3 id="the-work-is-already-being-done-">The Work Is Already Being Done </h3>At some point during the first session, someone casually mentioned that their team was seeing over 70% acceleration on parts of CMS delivery. Another mentioned that entire categories of work—SEO metadata, image handling, accessibility checks, localization—were already largely automated. No one reacted. That’s when it hit me. If this were 2023, those statements would have stopped the room. In 2026, they barely registered. Not because they weren’t impressive—but because they were familiar. Agentic AI isn’t theoretical anymore. It’s doing the work. Quietly. Reliably. Often better than expected. And yet, no one in either session claimed they were running fully autonomous CMS delivery. Not because the agents failed—but because we don’t trust them enough to let go. Backing this up with measurable adoption and productivity signals: In real workplace data, generative AI has moved from novelty to routine. <a target="_blank" rel="noopener noreferrer" href="https://www.nber.org/digest/202412/workplace-adoption-generative-ai?utm_source=chatgpt.com">NBER reporting</a> on workplace adoption found 28% of employed respondents used generative AI at work, with 10.6% using it every workday (in the measured period).When AI is applied to repeatable knowledge-work tasks, controlled studies show consistent productivity lift. A widely-cited <a target="_blank" rel="noopener noreferrer" href="https://www.nber.org/digest/20236/measuring-productivity-impact-generative-ai?utm_source=chatgpt.com">NBER field experiment</a> in customer support found a ~14% productivity increase overall, with much larger gains for less experienced workers.In software development specifically (relevant because CMS delivery is often engineering-heavy), <a target="_blank" rel="noopener noreferrer" href="https://www.microsoft.com/en-us/research/publication/the-impact-of-ai-on-developer-productivity-evidence-from-github-copilot/?utm_source=chatgpt.com">Microsoft Research’s controlled experiment </a>found developers using GitHub Copilot completed a task 55.8% faster.Why this matters to CMS work: the roundtable outcomes were directionally consistent with these results: AI can compress the “execution time” of repeatable tasks dramatically, while the remaining bottleneck shifts to review, governance, and decision-making—the parts of delivery we historically underpriced or treated as overhead. <h3 id="autonomy-isn’t-the-goal.-confidence-is.-">Autonomy Isn’t the Goal. Confidence Is. </h3>One of the biggest misconceptions I still see is that “agentic” means autonomous in the absolute sense. Push a button. Walk away. Come back later to perfection. That fantasy didn’t survive contact with real CMS work. What did survive were more grounded patterns: <ul><li>Agents owning clearly defined tasks </li><li>Humans approving approaches, not outcomes </li><li>Sampling instead of exhaustive review </li><li>Reports instead of blind faith </li></ul>In other words, the same way we already manage junior team members. Someone made an offhand comment that stuck with me: “We already trust interns with production changes—we just pretend we don’t.” Exactly. Agentic AI doesn’t need blind trust. It needs earned trust, built through visibility, constraints, and feedback loops. That’s not a technology problem. It’s an organizational one. The numbers behind “trust” and why verification becomes the new work: A recent developer survey <a target="_blank" rel="noopener noreferrer" href="https://www.techradar.com/pro/devs-dont-trust-ai-code-but-many-say-they-still-dont-check-it-anyways?utm_source=chatgpt.com">summarized by TechRadar</a> reported 96% of developers don’t fully trust AI-generated code, and only 48% say they always check it before committing. This is a textbook recipe for “it looked right” failures—exactly what CMS teams fear when AI is allowed to change production content, templates, personalization rules, or SEO fields at scale. In enterprise workflow terms, verification isn’t hypothetical overhead. <a target="_blank" rel="noopener noreferrer" href="https://www.itpro.com/technology/artificial-intelligence/workers-are-wasting-half-a-day-each-week-fixing-ai-workslop?utm_source=chatgpt.com">A Zapier survey</a> (reported by ITPro) found that employees spend ~4.5 hours per week correcting poor AI outputs, and 75% reported negative consequences from AI errors. Translation to CMS delivery:  This is why the roundtable consensus emphasized guardrails like prompt templates, change reports, phased rollouts, and level-based verification (especially for higher-risk content domains like healthcare and legal). What teams want is not autonomy—they want confidence at speed.  <h3 id="the-orchestration-shift-most-people-miss-">The Orchestration Shift Most People Miss </h3>The most technical, and most important, insight came up when we started talking about migrations at scale. Twenty thousand pages. Fifty thousand content items. If your instinct is to point a language model at that problem and let it churn through items one by one, you’re already in trouble. The smarter teams aren’t asking agents to do the work. They’re asking agents to design how the work gets done. Generate the migration scripts.  Define the mappings.  Set the rules.  Hand execution to observable systems.  Review structured output. That shift—from execution to orchestration—is subtle, but it’s where agentic AI stops being expensive and starts being scalable. And it’s where a lot of hype-driven implementations quietly fall apart. Why this is economically and operationally rational (with numbers): LLM usage at scale has two costs: compute/token cost and risk cost (errors propagated across thousands of assets). The roundtable conclusion—“agent writes the migration script; observable automation runs it”—is how you avoid both the token burn and the untraceable failure modes. This approach aligns with what we’re seeing in broader enterprise patterns: organizations are pushing AI “upstream” into planning, generation, and decision support rather than letting it “loop” through massive execution blindly. <a target="_blank" rel="noopener noreferrer" href="https://www.deloitte.com/az/en/issues/generative-ai/state-of-generative-ai-in-enterprise.html?utm_source=chatgpt.com">Deloitte’s enterprise GenAI research</a> similarly emphasizes that scaling requires process redesign and operating-model shifts—not just model access.How to make this real in CMS programs (the practical layer CMS Critic readers care about): This is where sampling and evaluation become the safety valve. The roundtable examples were concrete: validate a statistically meaningful sample (e.g., 500 checks out of 20,000 pages) and perform deeper validation for high-risk assets, then feed results back into the implementation agent. That pattern is how you get scale without pretending perfection. <h3 id="why-enterprises-still-hesitate-(and-why-they’re-not-wrong)-">Why Enterprises Still Hesitate (And Why They’re Not Wrong) </h3>Despite all the progress, enterprise hesitation isn’t irrational. In both sessions, the same concerns came up again and again: Where does our data go?  Who owns the outputs?  Can we run this inside our walls?  What happens when our knowledge trains someone else’s model? These aren’t edge cases. They’re core to regulated industries, global brands, and anyone whose CMS isn’t just a website—it’s institutional memory. Agentic AI adoption doesn’t fail because models aren’t good enough. It stalls because governance hasn’t caught up. And governance, unlike prompts, doesn’t improve overnight. Hard evidence that enterprise concerns are structural, not “fear”:  <a target="_blank" rel="noopener noreferrer" href="https://www.cisco.com/c/dam/en_us/about/doing_business/trust-center/docs/cisco-privacy-benchmark-study-2024.pdf?utm_source=chatgpt.com">Cisco’s Data Privacy Benchmark Study</a> (surveying 2,600 security and privacy professionals across 12 countries) found: <ul><li>92% view GenAI as fundamentally different, requiring new techniques to manage data and risk </li><li>69% cite concern that GenAI could hurt the organization’s legal and IP rights </li><li>68% worry information entered could be shared publicly or with competitors </li><li>68% worry results can be wrong</li></ul>Why that maps directly to CMS:  CMS programs are high-leverage because they touch brand, legal disclaimers, product claims, regulated content, personalization logic, and customer data. That makes “data governance + auditability” not a checkbox, but the adoption gate. Your roundtable’s emphasis on self-hosting options and specialized models for regulated use cases fits what security leadership is explicitly signaling. <h3 id="the-conversation-everyone-is-avoiding:-pricing-">The Conversation Everyone Is Avoiding: Pricing </h3>Eventually, the discussion always comes back to money. Because once delivery gets faster—much faster—the old math breaks. If something takes five hours instead of fifty, but creates the same (or more) business value, what exactly are we charging for? This is where the room usually gets quiet. Hourly models don’t collapse because AI exists. They collapse because they stop making sense when execution is no longer scarce. The more honest agencies in the room admitted what many are thinking: delivery is becoming the cheapest part of the engagement. The value is moving upstream—strategy, discovery, integration decisions, governance, experimentation. AI didn’t take that value away. It exposed where it always lived. Evidence that pricing model pressure is real (and already underway): <ul><li>In professional services, pricing strategists are <a target="_blank" rel="noopener noreferrer" href="https://www.simon-kucher.com/en/insights/generative-ai-and-price-model-revolution-professional-services-think-golf-not-tennis?utm_source=chatgpt.com">explicitly calling out</a> that GenAI will force changes to “decade-old pricing models” because automation erodes the link between effort and value. </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.tsia.com/research/slow-transition-value-based-offer-pricing?utm_source=chatgpt.com">TSIA’s research notes</a> the transition away from cost-plus remains slow but is actively moving toward consumption/value models, largely driven by customer expectations and new delivery economics.</li><li>Mainstream business outlets have also <a target="_blank" rel="noopener noreferrer" href="https://www.forbes.com/sites/alisoncoleman/2025/06/06/in-the-ai-era-why-businesses-are-rethinking-their-pricing-strategies/?utm_source=chatgpt.com">begun documenting companies</a> rethinking pricing strategies in the AI era as automation changes what customers perceive as worth paying for. </li></ul>How this shows up specifically in CMS:  If AI compresses build time, agencies either (a) race to the bottom on price, or (b) reposition around outcomes: conversion lift, SEO gains, speed-to-market, governance maturity, experimentation velocity, localization coverage, and operational cost reduction. Your roundtables called out exactly this migration of value: strategy, discovery, roadmaps, SEO, integrations, A/B testing, conversion optimization. <h3 id="what-2026-is-actually-asking-of-cms-leaders-">What 2026 Is Actually Asking of CMS Leaders </h3>After two sessions, dozens of perspectives, and a lot of nodding heads, I don’t think the takeaway is dramatic. It’s uncomfortable, but simple:Stop asking whether agentic AI is ready.  Start asking whether your organization is. Because the teams succeeding right now aren’t the ones chasing autonomy. They’re the ones redesigning trust. And that turns out to be the hardest part of all. A final data point that frames the urgency:  <a target="_blank" rel="noopener noreferrer" href="https://www.bcg.com/publications/2025/are-you-generating-value-from-ai-the-widening-gap?utm_source=chatgpt.com">BCG has quantified</a> the “agentic” moment as a measurable category of value creation—estimating AI agents account for ~17% of total AI value in 2025, projected to reach 29% by 2028, and noting that more “future-built” companies are explicitly allocating budget to agents and deploying them earlier. That’s the competitive reality CMS leaders are walking into: not whether AI exists, but whether you can operationalize it faster than your peers—safely, observably, and with a commercial model that survives success.  <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:40.76%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Agentic AI Didn’t Fail CMS Teams. Our Expectations Did.

nabilorfali

<hr /> SEO is a hard-fought battle. Marketers spend a lot of time – and treasure – on manual audits, digging through spreadsheets and poring over tables just to make an incremental dent in performance. Meanwhile, they’re wrestling with the cognitive overload of juggling multiple tools across the stack, forcing swivel-chair moments as they gaze into a swarm of data.Of course, the <a target="_blank" rel="noopener noreferrer" href="https://www.forbes.com/sites/joetoscano1/2025/09/03/ai-is-destroying-seo-rank-now-requires-answer-engine-optimization/">seismic shift to AI answer engines</a> is compounding an already precarious challenge. Keeping content accurate, structured, and discoverable across both traditional search engines and AI-driven discovery platforms like ChatGPT is haranguing teams in a vice grip as website traffic withers on the vine – and institutional metrics go out the window.  But this is where <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/kontentai">Kontent.ai </a>is building on its <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/agentic-cms-why-kontentais-vision-for-the-future-of-content-management-is-inspiring">“Agentic CMS” foundation</a> to deliver some relief. Today, the company announced a set of new workflows that are purpose-built to impact the cost and friction associated with these challenges. They’re designed to enhance not only traditional Search Engine Optimization (SEO), but the emerging and uber-critical practice of <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/Generative_engine_optimization">Generative Engine Optimization (GEO).</a><h3 id="building-on-an-ai-vision-and-heritage">Building on an AI vision and heritage</h3>Kontent.ai has long embraced its artificial intelligence roots (it’s been part of the name since day one), but repositioning its value as an Agentic CMS speaks to its laser focus on AI and its impact on content management and operations. That gives it an edge for addressing the existential challenges that traditional SEO and GEO are presenting to brands and marketers.According to Kontent.ai’s VP of Customer Success, <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/lukas-martinak/">Lukas Martinak,</a> something has changed in the CMS and digital world, and brands are feeling the heat. This came into crystal clarity at the recent <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">Boye &amp; Company CMS Kickoff 26. </a>“There was one topic that kept coming up in almost every session and every hallway chat: GEO. Generative Engine Optimization,” he said. “Traffic is down, AI answers are up, and GEO has moved to the boardroom.”He’s absolutely right. Unlike SEO, the C-Suite is hyper-focused on GEO, making it a mission-critical imperative as zero-click searches and crashing traffic become the status quo. This is where Kontent.ai’s new workflows are aiming to make an impact. <h3 id="optimization-without-the-manual-madness">Optimization without the manual madness</h3>Like an intern that never stops for coffee breaks, Kontent.ai’s autonomous agents continuously analyze content for a bevy of issues that can impact SEO and GEO – detecting things like missing or inconsistent metadata, unclear structure, outdated terminology, and weak internal linking. Users can also prompt for an SEO analysis and recommendations across content like blog posts. <figure class="image image-style-align-center image_resized" style="width:67.69%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/seo-analysis.png" /></figure>Source: Kontent.ai But the automation goes even further. Instead of simply surfacing issues for manual follow-up, these intelligent agents can recommend improvements or even apply updates directly within Kontent.ai, mitigating the need for repeated audits and manual rework.  <figure class="image image-style-align-center image_resized" style="width:68.66%"><img src="https://cmscritic.com/ms-content/uploads/2026/01/image.jpeg" alt="A screenshot of a computer

AI-generated content may be incorrect." /></figure>Source: Kontent.ai According to Kontent.ai, some early but compelling use cases demonstrate the success of these new agentic workflows. For example, a global organization managing more than 400,000 content items used them to automate SEO metadata audits and implementation, cutting optimization time by as much as 80%.There’s more. When applied consistently across editorial workflows, Kontent reported that teams saw palpable results – including a 30% increase in organic impressions and expanded keyword coverage, all without increasing paid media spending.  As GEO surfaces as a business mandate, brands are rapidly adopting practices and channeling resources towards optimizing for AI visibility. Many of the agent-driven principles for SEO also support GEO, as they share structural and foundational tenets. With Kontent.ai’s automation, teams can help ensure these content structures are clear and concise for AI systems to interpret accurately – particularly as buyers are increasingly turning to generative search and AI assistants earlier in their discovery. It's worth noting that, unlike most modern SEO tools that are used after publishing, Kontent.ai embeds its optimization directly into the content model and enforces it universally. The net effect is simplification: agent-driven changes are validated against editorial governance, enabling teams to scale optimization without increasing operational complexity or risk. “As SEO and AI-driven discovery converge, optimization can no longer rely on manual effort,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/iannorton/">Ian Norton,</a> VP Marketing at Kontent.ai. “By embedding agentic SEO and GEO directly into content operations, we help teams reduce cost, improve performance, and stay in control at scale.” <h3 id="the-verdict">The verdict</h3>Kontent.ai continues to impress with its clear, elegant, and high-utility application of agentic AI across its platform. While many tools are introducing complexity, Kontent’s focus on real-world use cases for applying its agentic capabilities is a winning position as brands scrutinize the value of their AI tooling and investments. Adding these workflows is yet another example of how it addresses real problems that marketers and content editors face when managing the minutiae of SEO – and the emerging morass of GEO. My recommendation: Since demoing Kontent.ai’s earliest foray into agentic territory, I was instantly drawn to its concise framing of the problem and how its focused application of AI is the solution. That concise delivery is one of the key reasons why it won our “CMS Idol” competition at the <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">Boye &amp; Company CMS Kickoff 26</a>. With its headless heritage and composable posture, Kontent presents a great solution for enterprise-grade stacks that are leaning AI-forward and require speed and control at scale. During your demo, pay close attention to the real-world content management use cases that their agents are solving – it’s all the proof you’ll need. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a> <img style="width:40.76%" src="https://cmscritic.com/ms-content/uploads/2026/01/open-source-cms-26.jpg" /><h4 id="open-source-cms-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26">Open Source CMS 26</a></h4>October 20–21, 2026 – Utrecht, NetherlandsJoin us for the first annual edition of our prestigious international conference dedicated to making open source CMS better. This event is already being called the “missing gathering place” for the open source CMS community – an international conference with confirmed participants from Europe and North America. Be part of a friendly mix of digital leaders from notable open source CMS projects, agencies, even a few industry analysts who get together to learn, network, and talk about what really matters when it comes to creating better open source CMS projects right now and for the foreseeable future. <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/opensourcecms26/tickets">Book your tickets today.</a>

Kontent.ai Adds AI-Powered SEO and GEO Workflows, Accelerating Content Optimization and Enhancing AI Visibility

<hr /> These days, marketers have more data than ever at their disposal. Too much? I'll let you be the judge. But that’s not the pressing issue. The problem is making sense out of the sheer volume and complexity. As humans, we can’t possibly weed through it all – which means we’re left with messy data, and even messier insights. It doesn’t take much to see an opportunity for AI to help mitigate these obstacles. But some of the same challenges exist: we end up with messy outcomes if the inputs aren’t clean and well-structured. On top of that, marketing data often exists in disconnected places, and that includes disparate platforms used to store data and run campaigns. Bridging these gaps requires some AI-juiced, Buzz Lightyear-level heroics, and that’s where <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/amplitude">Amplitude</a> comes in. The company already has a proven track record of helping companies build better products and digital experiences, imbuing its tools with AI agents to help teams analyze, test, and optimize UX faster than ever.Now, with the acquisition of <a target="_blank" rel="noopener noreferrer" href="https://infinigrow.com/">InfiniGrow</a> – a Tel Aviv-based AI analytics platform that helps teams measure, forecast, and optimize a marketing team’s impact on revenue – Amplitude is bringing a centralized platform approach to the problem by adding the <a target="_blank" rel="noopener noreferrer" href="https://infinigrow.com/company/">“new science of revenue marketing”</a> to its ecosystem. As I said, a big source of pain is that insights and decisions often live in separate places, but the combined resources of Amplitude and InfiniGrow will give stakeholders more actionable insights from their data. InfiniGrow’s agentic AI features can “fix” data foundations in a way that makes it more trustworthy, so it doesn’t sabotage your metrics, AI models, and decision-making.By unifying marketing, sales, and financial data, InfiniGrow can provide real-time visibility into what’s working – and why – across channels and customer journeys. Its analytics, attribution, and forecasting capabilities have been vital resources for understanding what drives results. It also provides a tableau for planning and optimizing budgets, evaluating scenarios, and making data-driven decisions with confidence.<a target="_blank" rel="noopener noreferrer" href="https://investors.amplitude.com/news-releases/news-release-details/amplitude-acquires-infinigrow-bring-revenue-analytics-marketers">According to the company’s press release,</a> InfiniGrow will help Amplitude evolve analytics from reporting on what already happened into insights that help teams measure, forecast, and optimize the impact of marketing on revenue. It brings both parts into a single, unified system, transforming analytics from a “backward-looking” snapshot to a “forward-looking” decision-making resource that turns data into actionable marketing recommendations. “InfiniGrow built AI to answer the hardest questions marketers face, and that’s exactly what Amplitude does,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/spenserskates/">Spenser Skates</a>, co-founder and CEO of Amplitude. “Together, we’re turning complex data into clear decisions teams can act on confidently."<h3 id="powering-session-based-analytics">Powering session-based analytics</h3>Part of Amplitude’s stock in trade is its focus on session-based insights. Last year, it launched enhanced features like its <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/replay-it-again-sam-amplitudes-session-replay-everywhere-rocks-with-analytics-visualizations">Session Replay Everywhere,</a> which builds on its solid Session Replay capabilities. It closes the gap between quantitative and qualitative understanding, allowing users to go beyond a funnel and unpack the why behind the metrics to diagnose product issues and improve conversions. Within an enterprise marketing team’s DNA, analysts play a critical role in defining sessions, connecting customer journeys, and maintaining trust in the data. To strengthen that foundation, Amplitude is reinforcing its session-based analytics by elevating sessions to first-class citizenship across the platform and preserving session context over time. This ensures marketing actions are fortified by accurate insights and clearly tied to real business outcomes – which further eliminates the guesswork. With InfiniGrow, Amplitude can now provide marketing teams with more enhanced session-based analytics, starting with improved insights into context around user sessions – which provides the clearest view into customer behavior. Armed with this clarity, marketers can move faster and more confidently.InfiniGrow’s AI-powered marketing analytics will build on Amplitude’s foundation, helping teams measure, forecast, and optimize how marketing drives revenue. With advanced “what-if” analysis and scenario modeling, marketers can explore tradeoffs, test assumptions, and iteratively plan and allocate budgets using AI-driven forecasts. “We built InfiniGrow to apply AI to the real decisions marketers face every day, grounded in clean and contextual customer journey data,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/danielmeler/">Daniel Meler, </a>co-founder and CEO of InfiniGrow. “Joining Amplitude allows us to scale that work and contribute to a broader AI analytics vision that empowers teams to act with confidence.”<h3 id="the-verdict">The verdict</h3>Amplitude continues to make sage moves in the battle for better insights. InfiniGrow’s AI-powered offering is a slick complement and builds on Amplitude’s session-based capabilities in a potentially meaningful way. By smoothing out the hard data challenges, the combined power of both tools gives marketers even more control and confidence over the value of their data – and in a more proactive way. Analytics tools can’t be passive anymore. They have to be decision engines that help marketers move with confidence. Together, Amplitude and InfiniGrow are bridging session data with revenue outcomes, modeling future scenarios, unifying disconnected datasets, and empowering marketers to make choices based on informed predictions – not just guesswork.Amplitude was on a tear in 2025. Last July, the company <a target="_blank" rel="noopener noreferrer" href="https://amplitude.com/press/amplitude-acquires-kraftful">acquired Kraftful,</a> which culminated in the introduction of its new <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/read-the-feed-amplitudes-next-gen-ai-transforms-customer-feedback-into-actionable-product-insights">AI Feedback service</a> – which also pairs with its Session Replay capabilities. The company also introduced new <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/amplitudes-new-web-experimentation-upgrade-gives-marketers-3x-faster-testing-and-more-control">Web Experimentation features</a> and a new <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/amplitudes-new-mcp-server-and-open-beta-for-ai-agents-bring-behavioral-data-into-ai-tools">MCP server and open beta for AI agents</a> in October, giving companies access to its trusted behavioral data from within the AI environments they're already using.My recommendation: Sure, there’s always buzz with any new acquisition. But the value of this one isn’t lightyears away. Data volume will continue to explode, and making sense of it all is an enterprise imperative for 2026 and beyond. Teams need the best insights possible to make crystal decisions, and revenue analytics are fast becoming a key component. If you’re looking to better unify your insights and unlock the potential of revenue marketing, keep an eye on how this combined offering unfolds.  <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.06%" src="https://cmscritic.com/ms-content/uploads/2026/01/cms-summit-26-logo.jpg" alt="" /><h4 id="cms-summit-26"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26">CMS Summit 26</a></h4>May 12-13, 2026 – Frankfurt, GermanyThe best conferences create space for honest, experience-based conversations. Not sales pitches. Not hype. Just thoughtful exchanges between people who spend their days designing, building, running, and evolving digital experiences. CMS Summit brings together people who share real stories from their work and platforms and who are interested in learning from each other on how to make things better. Over two days in Frankfurt, you can expect practitioner-led talks grounded in experience, conversations about trade-offs, constraints, and decisions, and time to compare notes with peers facing similar challenges. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit26/tickets">so book your seats today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a>

To InfiniGrow and Beyond: Amplitude’s Latest Acquisition Promises Intelligent Revenue Analytics for Marketers

<hr /> <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/One_Battle_After_Another">One Battle After Another</a> is already garnering buzz as an Oscar contender. But there’s another battle brewing for the top spots in the <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/cms-critic-awards">14th Annual CMS Critic Awards</a> – and you get to nominate the contenders!As usual, we’re not the Academy. During this contest, we put you in the judge’s seat, so you can tell us what CMS and related tools really blew your mind in 2025.Keep scrolling for more background and the house rules, but here's how it works in a nutshell: Make your nominations at <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/nominate">www.cmscritic.com/nominate.</a> We take the top five contenders across a range of categories, open that up to general voting, and announce the victors in late February.DiCaprio might steal the show on screen, but he doesn’t hold a candle to agentic workflows. Content is the real star of this action flick, and the CMS Critic Awards are an opportunity for you to sing the praises of the platforms that power your digital experiences.<h3 id="celebrating-the-content-community">Celebrating the content community</h3>If you’re not familiar, the CMS Critic Awards are an institution in the content management and digital experience industries. It unites rabid fans across the globe to rally around the tools they love – no small feat in today’s fleeting technology landscape. With well-established enterprise vendors and a plethora of open source platforms, CMS enjoys some of the most loyal user communities in the tech pantheon. That’s why we’ve had such incredible participation over the past 13 years, making ours one of the longest-running awards programs in our industry (you can check out<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/cms-critic-awards"> all the previous winners here</a>).While CMS is our North Star, we also make space for the expanded ecosystem of products. Over the last decade, we've seen the rapid rise of digital experience technologies, from pure-play to fully integrated. To that end, we include categories for e-commerce, digital asset management, and even product information management. If it's a system that manages content, we want to celebrate it.In a world where using technology can feel like fighting one battle after another, the CMS Critic Awards is proof that loyalty still lives – and people make all the difference.<h3 id="2025:-the-agents-cometh…">2025: The agents cometh…</h3>…and they’re still coming. Without a doubt, this was the year when AI shifted to an agentic gear, with nearly every CMS, DXP, and adjacent platform touting its advancements with agents (and in some cases, “super agents”). It was a rapid-fire news cycle infused with innovative announcements – and we covered some of the biggest shifts throughout the year.We traversed the world in 2025, from San Francisco to Hamburg, connecting with communities and following the rattle and hum of the content world. With hundreds of articles published over the last 12 months, there’s too much to cover – but here are a few highlights:<ul><li>Platforms made big moves this year, from <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/">Contentstack’s acquisition of Lytics</a> to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/seasons-of-love-sitecore-symposium-2025-sings-putting-ai-and-marketers-in-the-spotlight">Sitecore’s launch of its new Sitecore AI.</a> We attended both conferences, reporting from the ground with exclusive interviews. </li><li>At every event – from <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/joy-to-the-content-world-storyblok-brings-ai-innovation-and-human-connection-to-joyconf-2025">Storyblok’s inaugural JoyConf</a> to the <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/the-deep-dish-on-composable-6-tasty-takeaways-from-the-mach-alliances-2025-conference">MACH Alliance’s “The Composable Conference” </a>– agentic AI was a constant undercurrent, manifesting in a wide range of applications, use cases, features, and partnerships. </li><li>Analyst grids were rife with change as enterprise vendors like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/optimizely-opal-fuels-marketers-with-powerful-ai-agents-via-googles-gemini-enterprise">Optimizely made headlines</a> with AI advancements and GEO-ready CMS capabilities. <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/rush-to-geo-adobe-to-acquire-semrush-for-19b-to-enhance-ai-search">Adobe’s acquisition of SEO darling Semrush</a> was big news, Progress shook things up with its new <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/progress-powers-its-vision-for-generative-cms-with-agentic-rag-and-a-legacy-of-innovation">Progress Agentic RAG offering</a>, and <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/fight-the-cognitive-overload-brightspot-lights-the-way-to-productivity-with-its-evolutionary-cms-release">Brightspot launched</a> a game-changing release of its CMS.</li><li>Meanwhile, headless CMS players continued to drive innovation, from <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/the-headless-holodeck-joel-varty-of-agility-cms-on-warp-speed-demos-ai-and-the-next-generation-of-cms">Agility</a> to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/agentic-cms-why-kontentais-vision-for-the-future-of-content-management-is-inspiring">Kontent.ai</a> to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/hygraph-studio-sets-sail-with-increased-content-velocity-and-new-asset-management-capabilities">Hygraph</a>, leveraging their native composability to accelerate new AI and agentic capabilities and a host of dynamite enhancements.</li><li>Open source was also a big part of the conversation. In the wake of last year’s <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/wp-engine-wins-an-injunction-against-automattic-is-the-wordpress-scorched-earth-campaign-over">“WordPress Debacle,”</a> we broke the news about the new <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/alls-fair-in-love-and-war-new-fair-package-manager-aims-to-bring-peace-to-the-wordpress-ecosystem">FAIR Package introduced at Alt Ctrl Org,</a> helping to shape a healing path forward. During our coverage of <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/sowing-the-seeds-of-love-umbracos-codegarden-2025-celebrates-20-years-of-community-and-innovation">Umbraco’s Codegarden event,</a> we saw notable traction in areas like orchestration, MCP, and more. And we were honored to help judge <a target="_blank" rel="noopener noreferrer" href="https://t3con.typo3.com/awards">the TYPO3 Awards,</a> which featured some inspiring and ambitious entries.    </li><li>Along with our coverage of pure play DAM platforms like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/cloudinary">Cloudinary</a>, customer data was on our radar. From <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/hightouch-launches-high-performance-agents-to-help-marketers-move-10x-faster">Hightouch</a> to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/treasure-data-brings-ai-marketing-cloud-and-super-agent-capabilities-to-aws-marketplace">Treasure Data</a>, we saw incredible use cases for AI and evolving roadmaps for agents at scale. More to come on that in 2026. </li><li>We featured lots of great research on a range of topics, from <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/agentic-panic-new-study-finds-ai-agents-in-production-face-infrastructure-and-reliability-challenges">agent system performance</a> to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/put-on-a-happy-cms-face-storybloks-facial-coding-experiment-reveals-how-ai-is-sparking-joy">facial coding experiments.</a> We also tracked some innovative new tools in areas like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/one-ux-to-rule-them-all-auxia-powers-customer-journeys-with-ai-agents-in-new-unified-experience">customer journey orchestration</a> while continuing to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/the-complete-wordpress-accessibility-checklist-for-2026">shine a light on accessibility</a> and more exotic topics like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/what-i-mean-to-say-a-practitioner-perspective-on-ai-semantics-and-content-evolution">semantics and content evolution.</a>  </li></ul>Much like last year, traditional category lines are blurring, and new monikers are entering the lexicon. Platforms now offer a wide range of tools and capabilities, particularly in the case of DXPs. But we're focusing on clear, well-established lanes – and as always, if you feel a single vendor can live in more than one category, it’s your choice to nominate it. <h3 id="be-kind-–-your-mother-might-be-watching">Be kind – your mother might be watching</h3>The CMS Critic Awards are intended to be fun and friendly. But they do, at times, get a little intense. Every year, we receive thousands of ballots. Users come together like wolfpacks, championing the platforms they love. We also intercept a number of, shall we say, “passionate” pleas, demanding to know why certain platforms were in a specific category, or why their tool wasn’t in the running. As always, we try to operate in a space of respect and integrity. Obviously, if a platform isn’t truly open source, it won’t be considered for “Best Open Source CMS.” But now more than ever, we're blurring the proverbial lines – and let’s face it, the analysts are also compounding the problem. So, our editorial team endeavors to stay out of the nominating process. As a reminder, we only take the top five in each category by nomination count, so anything below that won’t be featured in the final voting in February.To the victors go the spoils! Winners receive official badging, shout-outs on social media, and one month of upgraded status in our highly-trafficked <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products">Product Directory.</a> <h3 id="how-to-make-your-nominations-">How to make your nominations </h3>The good news is that it’s easy – and fun. Here’s how you can participate:<ul><li>Visit <a target="_blank" rel="noopener noreferrer" href="http://www.cmscritic.com/nominate">www.cmscritic.com/nominate</a></li><li>Fill out the required fields and enter the names of your nominees in each category. You don't have to include a nomination for every category – only complete the fields that you care about, and your ballot will be counted. Remember that you can nominate the same vendor in multiple categories.</li><li>Once completed, click the “Submit” button at the bottom of the form. </li><li>You can only nominate once, and companies or brands that offer incentives of any kind will be disqualified.</li><li>Spread the word! Remember to share and encourage others to participate, especially across your social channels.</li><li>Nominations close on January 25, 2026, so get out there and rally your communities! Once we tabulate the results, we’ll announce the top five for general voting in early February via email and social. </li></ul>We might call this a battle, but it’s really a lovefest for CMS – and you call the shots. So make your nominations today! <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a> <img style="width:30.13%" src="https://cmscritic.com/ms-content/uploads/2025/12/image-1765546475634.png" /><h4 id="umbraco-codegarden-2026"><a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Umbraco Codegarden 2026</a></h4>June 10–11, 2026 – Copenhagen, DKJoin us in Copenhagen (or online) for the biggest Umbraco conference in the world – two full days of learning, genuine conversations, and the kind of inspiration that brings business leaders, developers, and digital creators together. Codegarden 2026 is packed with both business and tech content, from deep-dive workshops and advanced sessions to real-world case studies and strategy talks. You’ll leave with ideas, strategies, and knowledge you can put into practice immediately. <a target="_blank" rel="noopener noreferrer" href="https://codegarden.umbraco.com/">Book your tickets today.</a>

The ‘Battle Royale’ Begins: Nominations are OPEN for the 14th Annual CMS Critic Awards!

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Step into the AI ‘Time MACHine’: Jason Cottrell of MACH Alliance on what’s ahead in 2026

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