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Joy to the Content World: Storyblok Brings AI Innovation and Human Connection to JoyConf 2025

matt-garrepy

At CDP World 2025, Treasure Data Signals an Evolution from CDP to AI Marketing Cloud

<hr /> <a target="_blank" rel="noopener noreferrer" href="https://modelcontextprotocol.io/docs/getting-started/intro">MCP</a> (that’s “Model Context Protocol” if you have an aversion to acronyms) is becoming a posh objective for technology vendors up and down the stack – and digital analytics platforms are no exception. In the past few weeks, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/umbraco-accelerates-ai-transformation-by-appointing-senior-software-engineer-to-focus-on-mcp">I’ve already covered MCP</a> in multiple places. But my proximity goes back to late last year, when the noise around agentic AI and agentic commerce was steadily increasing. In a matter of months, we went from a handful of early-stage MCP servers (based on the standards created by <a target="_blank" rel="noopener noreferrer" href="https://www.anthropic.com/">Anthropic</a>) to tens of thousands. And there’s no slowdown in sight.The hype is well-founded. Along with the engineers I’ve connected with across CMS, DXP, CDP, and other platform categories, I personally competed in an AWS hackathon in July that required harnessing MCP for enterprise agent applications – so I know firsthand what the potential represents.This week, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/amplitude">Amplitude</a> joined the growing chorus of Model Context Protocol believers with the release of its <a target="_blank" rel="noopener noreferrer" href="https://2b78cec6.streaklinks.com/Cn_nauWNjVaTJuhqDwH11l85/https%3A%2F%2Famplitude.com%2Fdocs%2Fanalytics%2Famplitude-mcp">Amplitude MCP Server</a> – and it sounds spot on. By leveraging MCP, the analytics leader is making its real-time behavioral insights available directly inside AI environments like <a target="_blank" rel="noopener noreferrer" href="https://claude.ai/">Claude</a>, the ever-popular <a target="_blank" rel="noopener noreferrer" href="https://cursor.com/">Cursor</a>, or any MCP client. The benefits here are almost self-explanatory, but here’s a great use case: A marketer queries in natural language something like “What features drove the most retention this month?” or “What caused the drop in sign-ups last week?” Based just on that, you can get instant answers via live Amplitude data. As Amplitude's Co-Founder and CEO <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/spenserskates/">Spenser Skates</a> said, MCP was made for data analytics. You can ask a vague question and have an AI model iteratively query Amplitude to find insights. Amplitude's MCP exposes all of its functionality so an agent can interact with it directly, allowing you to use Amplitude without having to know anything about its user interface or your data taxonomy.By having everything consolidated in one place, users can also reduce that dreaded “swivel chair” effect and the immense cognitive overload of switching between dashboards. With this heightened consolidation and control, teams can focus their time and energy on drilling into what customers like, where the bottlenecks are, and what actions might streamline the experience.“Behavioral context is one of the most critical inputs behind every great product and digital experience. The problem is, AI tools are only as good as the context they leverage,” explained <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/wadechambers/">Wade Chambers</a>, Chief Engineering Officer at Amplitude. “Amplitude already captures and organizes behavioral data across the full user journey. So by extending this into MCP-enabled environments like Claude, we’re giving AI direct, governed access to that data. This makes the context instantly available and marks a major step toward the insights-to-actions loop becoming automatic.”According to Amplitude, one of its customers, <a target="_blank" rel="noopener noreferrer" href="https://zip.co/us">Zip,</a> is already seeing results – scaling expertise, accelerating analysis, and uncovering opportunities that were previously hidden.“Amplitude’s MCP is a real game-changer,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/mpauly/">Moss Pauly,</a> Technical Product Manager, Data &amp; AI at Zip. “We’ve been able to embed our internal domain knowledge – how certain events are used to drive complex analysis – directly into an LLM’s context and have it interact seamlessly with Amplitude. It’s opening up access to cross-domain insights that previously only a few specialists could uncover. It’s a genuine step change in democratizing data across the organization.”<h3 id="building-an-agentic-strategy-to-power-analytics">Building an agentic strategy to power analytics</h3>Amplitude has been on an innovation tear as of late, adding <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/amplitudes-new-web-experimentation-upgrade-gives-marketers-3x-faster-testing-and-more-control">new web experimentation</a> capabilities with low-code, drag-and-drop editing, group cohort targeting, and self-service control.Earlier this summer, the company teased its forthcoming AI agents, which complement its MCP trajectory. This included a limited beta for its first series of AI Agents – intelligent assistants that continuously monitor product data, detect anomalies, and surface insights before teams even ask. With agents, teams can move faster, scale decision-making, and transform analytics into an ever-present system that drives growth proactively.Back in August, I connected with Amplitude’s <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/nithya-r-2a72794/">Nithya Rajendran,</a> a project manager working on the Web Experimentation and AI initiatives, about the frontier of Amplitude’s agentic investment. She provided some insight as to what kinds of functionality we can expect and the benefits. “Our Agents work in parallel with teams to tackle essential but tedious activities like monitoring data, spotting patterns and changes, watching user sessions, forming hypotheses, running experiments, shipping changes, and monitoring impact,” Rajendran said. “Our AI Agents are built directly into the platform to help automate these tasks, meaning work that used to take weeks can now take minutes."<h3 id="new-ai-agents-are-now-available-to-all-customers-">New AI agents are now available to all customers </h3>Last week, Amplitude’s AI agent beta program was opened to all Amplitude customers, with two AI Agents available at launch. The first is its Dashboard Agent, which analyzes dashboards and summarizes meaningful changes in trends, metrics, and issues proactively. With it, you can surface trends that require immediate attention and detect key week-over-week or month-over-month shifts.Amplitude’s Dashboard Agent also performs high-utility actions like root-cause analysis to identify segments or behaviors driving metric changes, giving marketers even more granular insight. It also enables follow-up analysis using natural language, generating new charts and answers automatically. You can also push these insights to Slack, email, or directly within Amplitude – so you have multiple channels to access the results.  <figure class="image image-style-align-center image_resized" style="width:82.77%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1761595961580.png" /></figure>Amplitude's new agents will provide automated actions and insights. Source: Amplitude website The other agent that’s now available is targeted at Amplitude’s popular <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/replay-it-again-sam-amplitudes-session-replay-everywhere-rocks-with-analytics-visualizations">Session Replay</a> capabilities, a handy resource that I’ve written about previously. The new Session Replay Agent automatically analyzes session replays across funnels or event paths at scale. It also surfaces behavioral patterns, drop-offs, and friction indicators like rage clicks, dead clicks, and user errors.The Session Replay Agent provides end-to-end qualitative analysis, backing insights with a curated playlist of relevant replays for faster investigation. And like its Dashboard Agent companion, it shares insights proactively via Slack, email, or directly within Amplitude.<h3 id="availability">Availability</h3>According to the company’s press release, its MCP is now available to all Amplitude customers. One thing we can watch for as its AI Agents roll out is the introduction of deeper MCP integrations, which the company says we can expect over the coming months. You can <a target="_blank" rel="noopener noreferrer" href="https://amplitude.com/ai">learn more on their website.</a> <h3 id="the-verdict">The verdict</h3>Observability and insight are becoming paramount in the tidal wave of data and connected systems. AI is amplifying the volume of everything, and brands need more insight than ever – not only to assess and optimize their product performance, but to understand customer behavior as it responds to changes and market pressures. As buyers move to different channels like answer engines, marketers need to make sense of these seismic shifts.Amplitude continues to reinforce its position as a leading voice in the digital analytics space, providing self-service visibility throughout the customer journey. This is precisely the space where agentic automation and MCP are right at home, and can potentially impact productivity and improve outcomes in profound ways.I like the dimensions of these initial agents. Marketers need to be closer to their data than ever, so they can make meaningful decisions; there's just so much of it, and it's impacting their strategic agility. As such, these tools are focused on key challenges that marketing teams face – and if they deliver as promised, could provide significant value. We’ll be watching to see how the roadmap unfolds for other agents within the ecosystem, and how a deeper integration with MCP brings additional capabilities to the table.  <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.61%" src="https://cmscritic.com/ms-content/uploads/2025/08/storyblok-joyconf-2025-logo.jpg" /><h4 id="storyblok-joyconf-2025"><a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Storyblok JoyConf 2025</a></h4>November 4, 2025 – New York, NY November 6, 2025 – Los Angeles, CAJoin us at JoyConf 2025, where the future of content meets the people shaping it. Built for developers, marketers, and digital innovators, this free conference goes way beyond product updates or yet another strategy playbook. It’s where you’ll get inspired, get real, and get connected – to ideas, to the community, and to what’s possible when you build joyfully. Whether you're building lightning-fast frontends or launching cross-channel campaigns, this is where content becomes connection and collaboration becomes second nature. Come for the talks. Stay for the community. Leave with joy. <a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Save your spot.</a> <img style="width:28.9%" src="https://cmscritic.com/ms-content/uploads/2025/08/sitecore-symposium-2025.jpg" /><h4 id="sitecore-symposium-2025"><a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium 2025</a></h4>November 3-5, 2025 – Orlando, FLAt Sitecore Symposium, you’ll learn how to meet your customers where they are – across channels, moments, and touchpoints that didn’t exist a year ago. You’ll hear how the boldest brands in the world are transforming content into outcomes and creating experiences that are fast, relevant, and human. Join 1,500 marketers, digital leaders, and technologists in Orlando to see what’s possible when personalization scales, AI accelerates creativity, and trust becomes your competitive edge. This is the Third Wave of the Internet. And this is your moment to lead in it. <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Get your tickets today.</a> <figure class="image image-style-block-align-left image_resized" style="width:28.08%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1759840698475.png" /></figure><h4 id="raise:-lifting-content-into-the-future-with-agentic-cms"><a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">RAISE: Lifting Content into the Future with Agentic CMS</a></h4>November 11, 2025 – London, UKJoin Kontent.ai at RAISE: Lifting Content into the Future with Agentic CMS, a premier free event for forward-thinking marketing and technology leaders shaping the way today’s most ambitious brands create and deliver content. Expect bold ideas, discover innovative strategies, engage with industry leaders, and gain insights that will lift your content strategy to new heights. At RAISE, you'll learn how to deliver faster, more engaging content experiences while AI does the busywork of audits, compliance, and localization with Agentic CMS, built to give you and your teams more time on creativity that matters. <a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">Reserve your seat today.</a> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2025/10/image-1761136749603.png" /><h4 id="live-webinar:-can-we-ever-get-composable-without-complexity?"><a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/webinar-cmscritic">Live Webinar: Can We Ever Get Composable Without Complexity?</a></h4>November 20, 2025 – 6 PM (CET) / 5 PM (GMT) / 12 PM (EST)Composable architecture promised to simplify digital experience creation by giving organizations the flexibility to combine the technologies that met their needs. But for many enterprises, it’s done the opposite, which has led to complex integrations, spiraling costs, and what some are now referring to as composable regret. In this live conversation, Umbraco CEO Mats Persson joins Matt Garrepy, Chief Content Officer at CMS Critic, for a candid exploration of what went wrong in the first wave of composable and what needs to change. <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/webinar-cmscritic">Register for the webinar.</a> <img style="width:29.08%" src="https://cmscritic.com/ms-content/uploads/2025/10/image-1761594434824.png" /><h4 id="typo3-conference-2025"><a target="_blank" rel="noopener noreferrer" href="https://t3con.typo3.com/">TYPO3 Conference 2025</a></h4>November 25–27, 2025 – Düsseldorf, GermanyT3CON is the premier annual event for web professionals, developers, marketers, and decision-makers. Much more than just a TYPO3-focused conference, T3CON spotlights the latest trends, innovations, and leaders shaping the future of content management, covering everything from grassroots initiatives to new technologies, strategies, and success stories. The event is designed to empower businesses and organizations with the knowledge and tools they need to thrive in the evolving digital landscape. The conference culminates in an awards ceremony celebrating the best TYPO3 projects across various industries. <a target="_blank" rel="noopener noreferrer" href="https://t3con.typo3.com/">Get your ticket.</a> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a>

Amplitude’s New MCP Server and Open Beta for AI Agents Bring Behavioral Data into AI Tools

The AI X-Factor: MACH Alliance’s 'MACH X' and AI Exchange Hackathon Help Enterprises Face the Future

<hr /> We’re in the “All Agents, All the Time” era. You know it. I know it. And it’s not just the persistent media and marketing hype cycle. Agents are sometimes <a target="_blank" rel="noopener noreferrer" href="https://www.moveworks.com/us/en/resources/blog/what-is-an-ambient-agent">ambient by nature,</a> running continuously in the background to monitor event streams, anticipate needs, and act autonomously without waiting for direct user prompts.So they are, quite literally, doing their thing all the time. No coffee breaks, just constant workaholics – and that’s creating some incredible efficiencies for marketers and brands.We’re still in the early days of the “agentic revolution” (can I use that phrase?), but it’s already yielding some tangible results. I’ve been speaking to numerous agencies and enterprises over the last few weeks, and there’s a growing fervor surrounding agents and how they can be harnessed in meaningful ways.A lot of the discussion has revolved around the orchestration platforms needed to perform this job, and <a target="_blank" rel="noopener noreferrer" href="https://www.optimizely.com/ai/">Optimizely's Opal</a> is often at the top of the list. Designed with marketers in mind, Opal allows you to create AI agents for almost any use case imaginable and build intricate workflows that can impact your experiments, accelerate your campaign lifecycles, and drive more business.In my recent <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/optimizelys-new-agent-orchestration-gives-marketers-a-magic-wand-for-building-custom-workflows">post-Opticon conversation</a> with Optimizely’s SVP of Product, <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/kevinsyli/">Kevin Li,</a> we talked at length about the importance of customizable workflows, and how Optimizely has been doubling down on delivering an elegant and robust experience that really juices productivity.“As we talk to customers, they’re really excited about the whole workflow aspect,” he said. “How we get to the 10x, 20x productivity gains lies in workflow, so we're excited about the ability to build your own workflows with the agents themselves to actually go get more work done.”Expanding the scope and reach of Opal has clearly been a key objective for Optimizely, and now they’re tapping Google as a force multiplier. The DXP just announced that it is now integrated with <a target="_blank" rel="noopener noreferrer" href="https://cloud.google.com/gemini-enterprise?hl=en">Gemini Enterprise,</a> Google Cloud’s new platform that enables teams to discover, create, share, and run AI agents in a single destination. With pre-built and custom agents, drag-and-drop workflow design, and Gemini-powered reasoning, Opal can help teams scale marketing performance faster and with greater precision. The combined offering – available via the <a target="_blank" rel="noopener noreferrer" href="https://console.cloud.google.com/marketplace/product/optimizely-public/optimizelyopal?hl=en&amp;pli=1&amp;project=main-aura-293403">Google Cloud Marketplace</a> – will unify data across systems while Opal analyzes it to recommend and even execute personalized marketing campaigns.<figure class="image image-style-align-center image_resized" style="width:89.02%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1761169863165.png" alt="A screenshot of a computer

AI-generated content may be incorrect." /></figure>Optimizely Opal in the Google Cloud Marketplace. Source: Google Cloud Marketplace "We're entering an era where marketing teams need more than just individual AI tools – they need orchestrated intelligence that can adapt, learn, and execute across their entire workflow," said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/jessica-dannemann-93858936/">Jessica Dannemann,</a> Chief Partner Officer at Optimizely. “By bringing Opal to the Google Cloud Marketplace, we're making it easier than ever for businesses to access the AI-powered marketing capabilities they need to create exceptional customer experiences.”<h3 id="advanced-reasoning-powered-by-google-gemini-models">Advanced reasoning powered by Google Gemini models</h3>Gemini Enterprise is designed to bring Google's most advanced AI models to businesses to address a variety of workflows. It functions as a kind of central interface for users to interact with AI by querying company data, automating tasks using pre-built or custom AI agents, and creating content. Gemini Enterprise offers an array of features, including a no-code workbench for creating custom agents, secure connections to company data across different platforms, and a governance framework for managing agents and auditing their use. Powered by Google’s Gemini models, Opal’s integration will deliver powerful reasoning capabilities for sophisticated analysis of both text and visuals, powering marketers with essential insights to drive smarter, faster campaign decisions. <h3 id="giving-marketers-more-control-while-breaking-down-data-silos">Giving marketers more control while breaking down data silos</h3>By bringing their technologies together, Optimizely and Google Cloud are tackling two of the biggest challenges that marketers face: fragmented customer data and the difficulty of personalizing content at scale.Through Opal’s integration with Gemini Enterprise, marketers can break down barriers between search, assistance, and intelligent agents. Gemini Enterprise’s extensive network of third-party agents and data connections also allows Opal users to access a holistic view of customers, drawing information from various enterprise systems to enrich the marketing experience."Bringing Optimizely’s agent to Google Cloud provides customers with powerful new tools to advance their digital transformation goals,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/daivu/">Dai Vu,</a> Managing Director, Marketplace &amp; ISV GTM Programs at Google Cloud. “We’re excited to expand our work with Optimizely and see how customers use the Opal agent technology to innovate and help marketers break down data silos.”<h3 id="harnessing-an-agent2agent-interoperability-architecture">Harnessing an Agent2Agent interoperability architecture</h3>Agents are starting to work together, and the real potential lies with these agent-to-agent interactions. With Optimizely and Google’s integrated offering, marketers can now harness the power of <a target="_blank" rel="noopener noreferrer" href="https://www.ibm.com/think/topics/agent2agent-protocol">Agent2Agent (A2A) capabilities</a> – unleashing an integrated library of tools that allow teams to design and execute automated, effective, and personalized campaigns at scale.Announced in April, <a target="_blank" rel="noopener noreferrer" href="https://developers.googleblog.com/en/a2a-a-new-era-of-agent-interoperability/">Google’s A2A protocol</a> marshals a standardized set of design principles from a wide range of industry-leading technology partners. The architecture enables seamless, real-time collaboration between AI systems, eliminating manual data transfers and allowing for complex, automated workflows. A2A focuses on core agentic functions, tight security, and the ambient ability to handle long-running tasks (they keep going and going). It’s also host-agnostic, so it can support agents regardless of how or where they are built.But A2A is also about collaboration, enabling agents to join forces. For marketers, this could mean skipping the Red Bull and instead leaning on agents to perform urgent tasks like industry research overnight – so they have the insights they need to develop rock-solid campaigns as soon as they start their workday. Opal debuted in the Google Cloud Marketplace in July. With this new integration, Optimizely and Google Cloud are deepening their collaboration with an A2A-powered architecture that enables real-time collaboration between the two AI systems. Opal itself runs on <a target="_blank" rel="noopener noreferrer" href="https://ai.google.dev/gemini-api/docs/models">Google’s Gemini models,</a> giving marketing teams powerful, advanced reasoning to analyze complex data and generate intelligent, personalized campaign recommendations.<h3 id="pricing">Pricing</h3>Optimizely Opal can be purchased through the <a target="_blank" rel="noopener noreferrer" href="https://console.cloud.google.com/marketplace/product/optimizely-public/optimizelyopal?hl=en&amp;pli=1&amp;project=main-aura-293403">Google Cloud Marketplace</a> via a Private Offer. That's cloud lexicon for contacting Optimizely’s sales to obtain a custom quote. Cloud marketplace listings can be somewhat nebulous at times (that's true of them all), particularly if the product isn't a direct SaaS or subscription model within your account. That said, the listing page does offer access to resources like tutorials and documentation to get things started. <h3 id="the-verdict">The verdict</h3>The hyperscalers have been a well for hydrating AI scalability, but Google in particular has been prolific with its Gemini foundation models (although recent outages aside, AWS Bedrock is making notable progress with its <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/ai/generative-ai/nova/">Amazon Nova models</a>). Optimizely already runs on Gemini, so that’s clearly accelerating the innovation arc and gaming the efficiencies.Regardless of the AI wizardry under the hood, the real key here is marketers – and Opal is already delivering the kind of frictionless, low-code, drag-and-drop workflow capabilities that are helping them unlock the value of AI. This new integration is evolving that value, connecting Opal’s marketing intelligence with Gemini Enterprise’s network of agents and data sources to provide a unified view of the customer journey. From a tactical perspective, the coordination between the two systems is giving marketing teams the ability to build and run personalized campaigns with greater automation, allowing them to focus on other tasks with creative or strategic imperatives. This, of course, is the real promise of AI: reducing the cognitive load for marketers, who are struggling to manage a multitude of tools in an ever-increasing stack of complexity. There continues to be a lot of AI washing out there, but Optimizely’s roadmap still looks promising in the Opal department, particularly within the scope of its <a target="_blank" rel="noopener noreferrer" href="https://www.optimizely.com/products/">Optimizely One</a> and CMP ecosystems. One of the smartest things they did to validate the use cases and outcomes with Opal was <a target="_blank" rel="noopener noreferrer" href="https://www.optimizely.com/insights/the-2025-optimizely-opal-ai-benchmark-report/">publishing a Benchmark Report</a> that details how marketers are actually using it – and where it’s paying off. The dimensions of this new integration are certainly worth a look if you’re in the “All Agents, All the Time” mode. I’m not sure it can deliver a four-day work week for marketers, but this integration could help lighten the load.  <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.61%" src="https://cmscritic.com/ms-content/uploads/2025/08/storyblok-joyconf-2025-logo.jpg" /><h4 id="storyblok-joyconf-2025"><a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Storyblok JoyConf 2025</a></h4>November 4, 2025 – New York, NY November 6, 2025 – Los Angeles, CAJoin us at JoyConf 2025, where the future of content meets the people shaping it. Built for developers, marketers, and digital innovators, this free conference goes way beyond product updates or yet another strategy playbook. It’s where you’ll get inspired, get real, and get connected – to ideas, to the community, and to what’s possible when you build joyfully. Whether you're building lightning-fast frontends or launching cross-channel campaigns, this is where content becomes connection and collaboration becomes second nature. Come for the talks. Stay for the community. Leave with joy. <a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Save your spot.</a> <img style="width:28.9%" src="https://cmscritic.com/ms-content/uploads/2025/08/sitecore-symposium-2025.jpg" /><h4 id="sitecore-symposium-2025"><a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium 2025</a></h4>November 3-5, 2025 – Orlando, FLAt Sitecore Symposium, you’ll learn how to meet your customers where they are – across channels, moments, and touchpoints that didn’t exist a year ago. You’ll hear how the boldest brands in the world are transforming content into outcomes and creating experiences that are fast, relevant, and human. Join 1,500 marketers, digital leaders, and technologists in Orlando to see what’s possible when personalization scales, AI accelerates creativity, and trust becomes your competitive edge. This is the Third Wave of the Internet. And this is your moment to lead in it. <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Get your tickets today.</a> <figure class="image image-style-block-align-left image_resized" style="width:28.08%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1759840698475.png" /></figure><h4 id="raise:-lifting-content-into-the-future-with-agentic-cms"><a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">RAISE: Lifting Content into the Future with Agentic CMS</a></h4>November 11, 2025 – London, UKJoin Kontent.ai at RAISE: Lifting Content into the Future with Agentic CMS, a premier free event for forward-thinking marketing and technology leaders shaping the way today’s most ambitious brands create and deliver content. Expect bold ideas, discover innovative strategies, engage with industry leaders, and gain insights that will lift your content strategy to new heights. At RAISE, you'll learn how to deliver faster, more engaging content experiences while AI does the busywork of audits, compliance, and localization with Agentic CMS, built to give you and your teams more time on creativity that matters. <a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">Reserve your seat today.</a> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2025/10/image-1761136749603.png" /><h4 id="live-webinar:-can-we-ever-get-composable-without-complexity?"><a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/webinar-cmscritic">Live Webinar: Can We Ever Get Composable Without Complexity?</a></h4>November 20, 2025 – 6 PM (CET) / 5 PM (GMT) / 12 PM (EST)Composable architecture promised to simplify digital experience creation by giving organizations the flexibility to combine the technologies that met their needs. But for many enterprises, it’s done the opposite, which has led to complex integrations, spiraling costs, and what some are now referring to as composable regret. In this live conversation, Umbraco CEO Mats Persson joins Matt Garrepy, Chief Content Officer at CMS Critic, for a candid exploration of what went wrong in the first wave of composable and what needs to change. <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/webinar-cmscritic">Register for the webinar.</a> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a>

Optimizely Opal Fuels Marketers with Powerful AI Agents via Google's Gemini Enterprise

<hr /> When I spoke to <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/filipbech/">Filip Bech-Larsen</a> before Umbraco’s <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/sowing-the-seeds-of-love-umbracos-codegarden-2025-celebrates-20-years-of-community-and-innovation">2025 Codegarden event,</a> he was ecstatic about a lot of things. And rightly so. The open source content management system – which has long been dubbed<a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/about-us/values/why-the-friendly-cms/"> "The Friendly CMS”</a> – was on a roll. Along with a years-long stretch of remarkable growth and an expanding ecosystem of offerings, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/umbraco">Umbraco</a> was plotting an ambitious course in the evolving landscape of AI.Of course, as an open source vendor in a landscape of proprietary solutions, Filip reminded me why Umbraco’s approach to AI was markedly different from other commercial solutions.  “Our strategy is a little bit different to most of our competitors, and it basically comes down to Umbraco being a platform that you build on top of, instead of being the tool that does everything for you,” he explained. “Like the Lego bricks metaphor, we give you the base plate, and all the blocks, and then you build whatever you want on top of that. And since we're open source, we can't really take a commercial dependency and just integrate directly with ChatGPT because that's not how open source licensing works. So we have a few different tracks around this.”And the primary vehicle for accessing these tracks is the <a target="_blank" rel="noopener noreferrer" href="https://marketplace.umbraco.com/">Umbraco Marketplace,</a> which features a wide range of artificial intelligence plugins, from translators to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/tinymce-brings-advanced-ai-to-cms-text-editing-interview-with-fredrik-danielsson-elise-bentley">TinyMCE’s</a> premium package that includes a super handy accessibility checker. He went deeper into the details, which you can <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/sowing-the-seeds-of-love-umbracos-codegarden-2025-celebrates-20-years-of-community-and-innovation">read about here.</a> Along with these advancements, Filip also shared the first glimpse of <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/blog/unveiling-umbraco-mcp-server/">Umbraco’s new MCP server,</a> crystallizing the company’s bold steps into the realm of agentic AI. In fact, since Codegarden, MCP has exploded in adoption, with <a target="_blank" rel="noopener noreferrer" href="https://modelcontextprotocol.io/docs/getting-started/intro">thousands of options</a> now available across a multitude of servers. Now, with MCP reaching a fever pitch and becoming a central part of the agentic horizon, Umbraco is doing what it has done over the past twenty years: looking to its open source community. There have already been sparks of AI innovation from across Umbraco’s 250,000 contributors and its international network of digital agency partners. Now, the company’s core team has brought dedicated talent to its inner circle to accelerate the MCP frontier. Effective today, <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/phil-whittaker-82481716/">Phil Whittaker</a> has been appointed Senior Software Engineer at Umbraco, where he will be focused on the continued development of its MCP server and the maturing of its overall AI strategy.  <figure class="image image-style-align-center image_resized" style="width:77.21%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1760413085606.png" alt="" /></figure>Phil Whittaker. Source: LinkedIn With over 25 years of experience, Phil brings a deep resume to the role, having held positions as a software developer, digital agency founder, CTO, and lead engineer. He’s also worked extensively with Umbraco, <a target="_blank" rel="noopener noreferrer" href="https://ucommerce.net/">uCommerce</a>, and other platforms to build complex, highly integrated websites and digital experiences. Phil is also a prominent fixture within Umbraco’s open source software ecosystem, sharing his knowledge with fellow developers and organizing Umbraco user meetups. His commitment to the community has earned him an <a target="_blank" rel="noopener noreferrer" href="https://community.umbraco.com/mvp-program/current-mvps/">Umbraco MVP</a> five times. “Being part of the Umbraco open-source community over the past fourteen years has made a huge difference to me professionally and personally,” he said. “I’m delighted to join a team of people whose work I have admired for many years.”“Phil Whittaker is a major contributor within our open-source community and is at the very heart of Umbraco MCP Server development,” said Filip Bech-Larsen. “We’re excited to be able to work alongside him at Umbraco HQ to support organizations as they learn how to harness the power of agentic AI, while retaining full control and transparency over its operation.”<h3 id="focused-on-mcp">Focused on MCP</h3>A quick reminder if you’re new to MCP: <a target="_blank" rel="noopener noreferrer" href="https://modelcontextprotocol.io/docs/getting-started/intro">Model Context Protocol</a> is an open standard that enables large language models to connect and communicate with external tools, data sources, and other services. Think of it as a USB-C port for AI, providing a vehicle for LLMs to access and share information. This, in turn, enables the development of rich AI agents that can be enlisted to perform complex, real-world actions – and that runs the gamut from ecommerce transactions to wildly imaginative tasks.Despite all the fervor, the phenomenon of MCP is still pretty fresh. In fact, the standard was <a target="_blank" rel="noopener noreferrer" href="https://www.anthropic.com/news/model-context-protocol">launched by Anthropic</a> in November of 2024 and made available as an open source framework. But it caught on quickly, and by spring of this year, the buzz around agentic commerce was palpable – and MCP was seen as a gateway for expanding the agent-to-agent vision.As Phil explained, he was already developing AI apps and harnessing AI for content generation and coding before ChatGPT was launched. This gave him more of a solid foundation as MCP came on the scene. “I started experimenting with Model Context Protocol at the start of this year and was hugely impressed by its potential when combined with a CMS,” he said. “This led me to the development of an MCP Server for Umbraco. It’s incredibly powerful, while providing strong control. We’ve built the right tool in the right way at exactly the right time. As a developer, you don’t come across anything this momentous more than once or twice in your career.”In September, Phil wrote about the beta release of the <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/blog/announcing-the-beta-release-of-the-developer-mcp-server-for-umbraco-cms/">Developer MCP Server for Umbraco CMS,</a> which provides a pathway to AI-powered content management capabilities directly in the Umbraco CMS workflow. This was a milestone moment in the continued development of Umbraco’s MCP strategy, signaling his future role in shaping the continued trajectory. <h3 id="why-it-matters">Why it matters</h3>MCP is a clear game-changer as we move full throttle into the era of agentic AI. For CMS and DXP vendors, having an MCP server has become a strategic imperative, and Umbraco is taking a sage course by elevating an experienced AI pioneer from its own community to shape the next steps of its MCP evolution.Umbraco continues to enjoy a unique position within the CMS category as the most widely-used open source content management system built on .NET. The platform is trusted by well-established global enterprises like Rubbermaid, but is also a go-to for public sector organizations – reflecting its secure, scalable, and future-proof posture. Umbraco’s commitment to accessibility and sustainability is also a testament to its culture, and further reinforces the loyalty of its highly-engaged community of users and developers – clearly one of its strongest attributes. It has also made some smart moves with the rollout of its <a target="_blank" rel="noopener noreferrer" href="https://umbraco.com/">Umbraco Cloud</a> strategy, which features enterprise-grade scalability and regional hosting. While Umbraco is cementing its position as a CMS with MCP capabilities, it’s important to understand your own agentic goals as you evaluate solutions. What I like about the elevation of Phil to the UmbracoHQ team is his proven track record of documenting the value of these tools through a legacy of proven Umbraco experience – and that should translate into greater confidence. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.61%" src="https://cmscritic.com/ms-content/uploads/2025/08/storyblok-joyconf-2025-logo.jpg" /><h4 id="storyblok-joyconf-2025"><a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Storyblok JoyConf 2025</a></h4>October 14-15, 2025 – Amsterdam, Netherlands November 4, 2025 – New York, NY November 6, 2025 – Los Angeles, CAJoin us at JoyConf 2025, where the future of content meets the people shaping it. Built for developers, marketers, and digital innovators, this free conference goes way beyond product updates or yet another strategy playbook. It’s where you’ll get inspired, get real, and get connected – to ideas, to the community, and to what’s possible when you build joyfully. Whether you're building lightning-fast frontends or launching cross-channel campaigns, this is where content becomes connection and collaboration becomes second nature. Come for the talks. Stay for the community. Leave with joy. <a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Save your spot.</a> <img style="width:28.9%" src="https://cmscritic.com/ms-content/uploads/2025/08/sitecore-symposium-2025.jpg" /><h4 id="sitecore-symposium-2025"><a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium 2025</a></h4>November 3-5, 2025 – Orlando, FLAt Sitecore Symposium, you’ll learn how to meet your customers where they are – across channels, moments, and touchpoints that didn’t exist a year ago. You’ll hear how the boldest brands in the world are transforming content into outcomes and creating experiences that are fast, relevant, and human. Join 1,500 marketers, digital leaders, and technologists in Orlando to see what’s possible when personalization scales, AI accelerates creativity, and trust becomes your competitive edge. This is the Third Wave of the Internet. And this is your moment to lead in it. <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Get your tickets today.</a> <figure class="image image-style-block-align-left image_resized" style="width:28.08%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1759840698475.png" /></figure><h4 id="raise:-lifting-content-into-the-future-with-agentic-cms"><a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">RAISE: Lifting Content into the Future with Agentic CMS</a></h4>November 11, 2025 – London, UKJoin Kontent.ai at RAISE: Lifting Content into the Future with Agentic CMS, a premier free event for forward-thinking marketing and technology leaders shaping the way today’s most ambitious brands create and deliver content. Expect bold ideas, discover innovative strategies, engage with industry leaders, and gain insights that will lift your content strategy to new heights. At RAISE, you'll learn how to deliver faster, more engaging content experiences while AI does the busywork of audits, compliance, and localization with Agentic CMS, built to give you and your teams more time on creativity that matters. <a target="_blank" rel="noopener noreferrer" href="https://kontent.ai/events-and-webinars/raise/">Reserve your seat today.</a> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a>

Umbraco Accelerates AI Transformation by Appointing Senior Software Engineer to Focus on MCP

CMS Kickoff 26

Find out at CMS Kickoff 26, January 13 - 14, St. Pete FL

What's the future of CMS in the AI era?

#ffffff

The Zero-Cost Content Paradox

dsfaltudo

Agentic CMS: Why Kontent.ai’s Vision for the Future of Content Management is Inspiring 

<hr /> Every conversation I'm having right now with vendors, agencies, and enterprises is squarely focused on agentic AI. Without question, it represents a game-changing initiative for organizations as they look to transform their operations – and prepare for the promise of the agent-to-agent ecosystem.While I've been steadily tracking the evolution of digital experience platforms and their customer data layers, I've also been paying close attention to the pure-play CDPs and data platforms, each of which is leveraging its composable position and innovating in unique ways. As the data warehouse takes on an even more strategic role in the AI landscape, we're seeing more transformation – and faster. That's certainly been the case with <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/hightouch">Hightouch</a>, a composable CDP and AI decisioning platform that's keenly focused on activating data warehouses to power personalized marketing. They've been aggressively solving some of the key operational challenges within the data channel, adding <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/hightouch-adds-new-ai-powered-adaptive-identity-resolution-to-its-cdp">AI-Powered Adaptive Identity Resolution</a> to its CDP, and even <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/hightouch-partners-with-narrative-io-to-power-multi-vendor-identity-resolution-and-activation">partnering with Narrative I/O and Snowflake</a> to provide multi-vendor identity resolution and activation.Hightouch is definitely blazing its own trail, ignited by an <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/u-cant-touch-this-cdp-hightouch-nails-80m-series-c-to-power-its-ai-decisioning">$80 million Series C</a> that closed earlier this year. While AI decisioning continues to be a key emphasis (and a category we're following with several other vendors), the company is driving its position as a data and AI agent platform for marketers. With agentic AI exploding at the seams – and the potential for extending agents beyond vendor ecosystems – it's clear that Hightouch is making a strong play as it telegraphs its differentiated value in this area. Now, it's adding the right talent to lead the charge by bringing an AI heavy hitter to its ranks. Announced today, <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/akilesh-bapu-24b333258/">Akilesh Bapu,</a> co-founder and former CEO of <a target="_blank" rel="noopener noreferrer" href="https://www.deepscribe.ai/">DeepScribe</a>, has joined Hightouch as Head of AI Product Development. Bapu will lead the company’s AI product strategy, focusing on the development of autonomous, context-aware marketing agents that leverage Hightouch’s Composable CDP foundation.<h3 id="adding-an-ai-luminary-to-the-team">Adding an AI luminary to the team</h3>AI talent acquisition is fast becoming a key strategy for organizations, with leading tech brands like Meta and OpenAI <a target="_blank" rel="noopener noreferrer" href="https://www.cnbc.com/2025/09/06/ai-talent-war-tech-giants-pay-talent-millions-of-dollars.html">spending hundreds of millions</a> on human capital to drive their strategies. Successful experience and demonstrable outcomes are key fixtures on the resumes of many candidates entering these roles, which makes the playing field much tighter – and incredibly competitive. Bapu is a rare gem in the AI talent pool. His technology credentials certainly put him at the top of the ladder, but they're bolstered by his proven business acumen. During his tenure at DeepScribe, he helped pioneer a medical AI solution that provides ambient clinical documentation by listening to patient-provider conversations in real time. Based on the input, DeepScribe automatically generates accurate medical notes that integrate into electronic health records, helping doctors save time and focus more on patient care.It's clear that governance, compliance, and trust were key considerations for Bapu and his team at DeepScribe. The sensitivity to a highly regulated intersection of AI and healthcare data has equipped him with the added muscle for managing risk relative to data privacy. No small task.As CEO, he also successfully built DeepScribe's growth strategy, leading multiple funding rounds and scaling the business through partnerships with major health systems. His work has established him as one of the foremost executives in applied AI, and he sees ample opportunity for leveraging his experience with Hightouch.A graduate of the esteemed UC Berkeley College of Engineering, Bapu was previously an NLP research scientist at <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/company/19024048/">Berkeley Artificial Intelligence Research</a>, where he focused on deep learning. He even has some Apple DNA in his work history. He is also a <a target="_blank" rel="noopener noreferrer" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.forbes.com%2Fprofile%2Fdeepscribe%2F&amp;esheet=54331279&amp;newsitemid=20251001835418&amp;lan=en-US&amp;anchor=Forbes+30+under+30+honoree&amp;index=1&amp;md5=a5a00a53af80fed5a4be049367454795">Forbes 30 under 30 honoree</a>. <h3 id="powering-context-aware-marketing-agents">Powering context-aware marketing agents</h3>As we know in the CMS category, context is now driving the AI horizon. The same is true for CDP, where marketing presents a uniquely powerful domain for agentic AI. This is due to its closed-loop posture, which supports workflows that are fully autonomous and continuously optimized against enterprise data. Context-aware marketing agents are intelligent systems. They use AI to collect and interpret real-time data about a customer's behaviors, or "context," to deliver highly personalized and relevant marketing actions. Unlike traditional chatbots that use predefined scripts, these agents can adapt their behavior by remembering past interactions, analyzing user intent, and integrating data from various sources. CDPs (at least the best ones) are designed with scale as a cornerstone. With integrations across leading data platforms – including <a target="_blank" rel="noopener noreferrer" href="https://www.snowflake.com/en/">Snowflake</a>, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/databricks">Databricks</a>, and <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/google-cloud-platform">Google</a> – Hightouch is positioned to bring its enterprise-grade context to agentic reasoning, and do it at incredible scale. This could provide significant value to brands that are banking on agentic strategies to help drive the future of their personalized marketing by leveraging unfettered access to data. “As foundation models rapidly commoditize, the real breakthroughs will emerge at the application layer,” said Bapu. “Hightouch’s combination of deep enterprise data access and agentic reasoning creates the conditions for AI marketing agents that not only assist, but truly operate autonomously to drive measurable outcomes.”<h3 id="why-it-matters">Why it matters</h3>Hightouch is already setting a high bar in the pure-play CDP category. They are reimaging their place in the space with a compelling vision for AI and how agents can be harnessed across the data landscape. As a composable solution, Hightouch is uniquely positioned with the modularity and flexibility to accelerate innovation as enterprises push into new areas with agentic AI. Now, with a proven talent like Bapu shaping its AI product strategy, the company has assembled a dynamic foundation to challenge the market with its differentiated value.Context-aware marketing agents represent an evolutionary step in AI-powered agentic capabilities. They're a big part of this story, providing a continuous cycle of perceiving, analyzing, and acting that can elevate hyper-personalized marketing strategies in compelling ways. With the increased efficiency and scale, brands can harness these agents to make smarter, faster decisions while tapping autonomous workflows that are continuously optimized against enterprise data. By investing in a visionary roadmap for their applications, Hightouch can pull further ahead – and lay the framework for future capabilities. Hightouch is also being steered by a young, brilliant, and fiery leadership team that's focused on disruption. Bapu is cut from the same cloth, and the combined resources could deliver a powerhouse braintrust for new ideas that are accelerated by an AI-centric posture. And bringing in a talent at Bapu's level is sending a strong signal to the market about their overall confidence.“Akilesh’s track record of building transformative AI products and his conviction around the future of agentic workflows make him an extraordinary addition to the team,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/tejasmanohar/">Tejas Manohar,</a> co-founder and CEO of Hightouch. “Together, we’re building the most advanced AI marketing agents in the industry.”Data is at the center of everything. To compete, modern brands need this kind of forward-thinking technology in their composable stacks to power what's next in the agentic race – and Hightouch just leveled up. While the roadmap has arguably been amplified with Bapu's addition, you should still focus your evaluation on core capabilities relative to your goals and consider the pricing model based on your anticipated scale. But Hightouch should be on your short list.  <hr /><h4 style="text-align:center" id="looking-for-guidance-on-hightouch?-talk-to-an-expert.">Looking for guidance on Hightouch? <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.61%" src="https://cmscritic.com/ms-content/uploads/2025/08/storyblok-joyconf-2025-logo.jpg" /><h4 id="storyblok-joyconf-2025"><a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Storyblok JoyConf 2025</a></h4>October 14-15, 2025 – Amsterdam, Netherlands November 4, 2025 – New York, NY November 6, 2025 – Los Angeles, CAJoin us at JoyConf 2025, where the future of content meets the people shaping it. Built for developers, marketers, and digital innovators, this free conference goes way beyond product updates or yet another strategy playbook. It’s where you’ll get inspired, get real, and get connected – to ideas, to the community, and to what’s possible when you build joyfully. Whether you're building lightning-fast frontends or launching cross-channel campaigns, this is where content becomes connection and collaboration becomes second nature. Come for the talks. Stay for the community. Leave with joy. <a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Save your spot.</a> <img style="width:28.9%" src="https://cmscritic.com/ms-content/uploads/2025/08/sitecore-symposium-2025.jpg" /><h4 id="sitecore-symposium-2025"><a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium 2025</a></h4>November 3-5, 2025 – Orlando, FLAt Sitecore Symposium, you’ll learn how to meet your customers where they are – across channels, moments, and touchpoints that didn’t exist a year ago. You’ll hear how the boldest brands in the world are transforming content into outcomes and creating experiences that are fast, relevant, and human. Join 1,500 marketers, digital leaders, and technologists in Orlando to see what’s possible when personalization scales, AI accelerates creativity, and trust becomes your competitive edge. This is the Third Wave of the Internet. And this is your moment to lead in it. <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Get your tickets today.</a> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a>

Hightouch Taps AI Luminary Akilesh Bapu to Accelerate Push into Context-Aware Marketing Agents

The Next Great DXP Will Sell Transformation, Not Software

andycohen

<hr /> AI is forcing everything to move at MACH speed. That includes the evolution of the <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/agency-powered-ai-wpp-and-mach-alliance-partner-to-help-brands-win-in-the-age-of-ai">MACH Alliance’s</a> political fabric. In early August, we <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/mach-alliance-aims-to-evolve-enterprise-ai-architecture-with-new-end-user-leadership-model">published a story</a> about the not-for-profit industry group’s efforts to shape the future of enterprise AI architecture by adopting an end-user leadership model – putting more practitioners in the driver’s seat.  I reflected on how the pressure of agentic AI was exerting market demand for guidance, and how this was abundantly clear in the noise level surrounding MCP (and more) at <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/the-deep-dish-on-composable-6-tasty-takeaways-from-the-mach-alliances-2025-conference">“The Composable Conference”</a> earlier this year.With this strategic shift in leadership, the organization is hoping to accelerate AI-powered transformation across commerce enterprises by fostering a more collaborative environment – bolstered by leaders with experience and proven success from across the broader enterprise ecosystem.  At the same time, the Alliance’s president, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen">Casper Rasmussen,</a> had just announced his impending departure in September. The heat was on to find his successor, but that decision would be guided by this new end-user leadership mandate. This week, the MACH Alliance published the election results of its 2025 Executive Board, which has expanded to include additional end-user ambassadors, providing even more knowledge and guidance as AI reshapes global businesses.<a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/jasoncottrell/">Jason Cottrell,</a> founder and CEO of <a target="_blank" rel="noopener noreferrer" href="https://orium.com/">Orium</a>, has taken the reins as MACH Alliance president, effective September 30, 2025. Appointed by the MACH Alliance Executive Board, Cottrell will help ensure critical continuity as the Alliance undertakes an ambitious transformation from composable commerce stewardship to agentic ecosystem orchestration. <figure class="image image-style-align-center image_resized" style="width:23.62%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1759347681727.png" /></figure>Jason Cottrell “I am honored to step into this role at such a pivotal moment for the MACH Alliance,” Cottrell said. “This election underscores our strength as a global community of innovators and brand leaders, co-creating the next horizon of composability. In the weeks ahead, we will share bold announcements that reinforce our MACH foundations while charting an ambitious next phase for the Alliance.”Cottrell will serve as president for a two-year term, joined by an appointed end-user co-president in September 2026. <h3 id="leading-with-end-user-experience">Leading with End-User Experience</h3>Cottrell’s proven experience in creating market-leading solutions – and his deep understanding of both the technical foundations of MACH and the emerging agentic landscape – make him uniquely qualified to lead the Alliance through this period of transformation. Cottrell’s track record at Orium speaks for itself. A pioneering founder and driven visionary, he has been at the forefront of building composable, interoperable commerce solutions that help enterprise brands move faster, respond quickly, and stay ahead of market competition.Orium claims to have launched more composable solutions than any digital firm in North America, leaning on its cumulative expertise in commerce architecture. The agency has worked closely with leading technology providers to deliver scalable solutions that accelerate time to value. This includes the application of AI-powered and agentic technologies. “The next wave of digital experiences won’t just serve users, they’ll work alongside them,” he said. “We’re building systems that enable our clients to lead that shift toward more intelligent, collaborative interactions.”<h3 id="a-new-board-for-a-new-era">A New Board for a New Era</h3>While Cottrell is uniquely positioned to guide the Alliance through its transformation, he won’t be doing it alone. The MACH Alliance Executive Board now includes two new end-user ambassadors who are focused on strengthening the organization’s commitment to practitioner-led guidance and real-world deployment insights. The new appointments include:<ul><li><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/paulcurtis/">Paul Curtis</a> – CTO and e-commerce director, <a target="_blank" rel="noopener noreferrer" href="https://www.easyjet.com/en/">easyJet</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/danielle-diliberti-73801140/">Danielle Diliberti</a> – CEO and co-founder, <a target="_blank" rel="noopener noreferrer" href="https://www.sommsation.com/">Sommsation</a></li></ul> <figure class="image image-style-align-center image_resized" style="width:50.27%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1759346538576.png" /></figure>Left to right: Paul Curtis and Danielle Diliberti I had the chance to <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/the-sommelier-of-machtails-sommsations-danielle-diliberti-uncorks-composability">interview Diliberti</a> last year, and we spoke at length about her composable journey from CTO to digital wine retailer. She has been a fixture in the MACH community for years and an outspoken champion for the composable movement. I also spoke with Curtis at “The Composable Conference” back in April, where the intensity around agentic AI was undeniable. While many of the organizations at the event were in attendance to support their own composable transformation, it was clear that agentic AI – and more specifically, agentic commerce – was taking up all the air in the room. As the driver behind easyJet’s e-commerce machine, Curtis is working at the edge in a highly competitive digital market, one where speed, flexibility, and multi-channel capabilities are key to success. From an end-user practitioner’s perspective, his voice and experience will be instrumental in shaping the future of the Alliance’s AI roadmap.“Agentic AI is rewriting the rules of enterprise technology,” he said. “The MACH Alliance has a pivotal role in making it relevant and bringing it to life – something I’m very excited to be a part of.”Finally, six seats from the organization’s membership were elected or reelected to the Executive Board. These appointments include:<ul><li><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/amandajoycole/">Amanda Cole</a> – CMO, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/bloomreach">Bloomreach</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/karlrh/">Karl Hampson</a> – CTO, data and AI, <a target="_blank" rel="noopener noreferrer" href="https://www.valtech.com/en-us/">Valtech</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/travishess/">Travis Hess</a> – CEO, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/bigcommerce">Commerce</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/jenerale/">Jen Jones</a> – CMO, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/commercetools">commercetools</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/dglawson/">Dana Lawson</a> – CTO, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/netlify">Netlify</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/marco-kormann-rodrigues/">Marco Kormann Rodrigues</a> – EMEA partner leader, retail and consumer goods, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/aws">Amazon Web Services (AWS)</a></li></ul> <figure class="image image-style-align-center image_resized" style="width:76.76%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1759346618696.png" /></figure>From top left, clockwise: Amanda Cole, Karl Hampson, Travis Hess, Marco Kormann Rodrigues, Dana Lawson, Jen Jones The remaining board members include:<ul><li><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/bobhowland/">Bob Howland</a> – Chairperson, Former CDO, <a target="_blank" rel="noopener noreferrer" href="https://www.dawnfoods.com/">Dawn Foods Global</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/kimberlymatenchuk/">Kimberly Matenchuk</a> – Managing Director, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/cloudinary">Cloudinary</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/malteubl/">Malte Ubl</a> – Chief Technology Officer, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/vercel">Vercel</a></li></ul> <figure class="image image-style-align-center image_resized" style="width:78.22%"><img src="https://cmscritic.com/ms-content/uploads/2025/10/image-1759347895222.png" /></figure>Left to right: Bob Howland, Malte Ubl, Kimberly Matenchuk <h3 id="why-it-matters">Why it matters</h3>Like the rest of the business world, the MACH Alliance is at the precipice of significant change in the AI era – and is aiming to lead that change in a meaningful way. It’s already taking proactive steps by investing in programs like the <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/mach-alliance-launches-new-mach-ai-exchange-to-help-enterprises-streamline-ai-adoption">MACH AI Exchange.</a> But supporting the frontier of the <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/an-alliance-for-ai-to-unlock-trusted-agent-to-agent-ecosystems-the-mach-alliance-is-evolving">agent-to-agent ecosystem</a> requires an even stronger path forward.While the organization is repositioning its focus on agentic ecosystem orchestration, it continues to be steadfast in its architectural foundation around composability. This is critical, as enterprises that have embraced MACH are accelerating their AI transformation in profound ways. This further underscores the value and impact of the Alliance’s work, and we can expect more messaging that supports these fundamentals. With deep expertise in composable architecture, AI transformation, and enterprise modernization, the Alliance’s new Executive Board is bringing the right mix of technical leadership and innovative thinking to advance the MACH Alliance’s vision. There's still a strong contingent of composable vendors represented, but the rebalancing with seasoned end-user practitioners should bring fresh perspectives to the roadmap.Under Cottrell’s leadership, the new board has a unique opportunity to leverage the Alliance’s industry clout and recognition to shine a light on the challenges ahead, as well as the architectural principles and philosophical thinking required to navigate the ever-changing landscape of agentic AI. As with MACH, unlocking the full benefits of the agent-to-agent ecosystem will require more than technology – it will necessitate the right mindset.It's worth noting that I recently spoke to Casper Rasmussen about his departure as president, and we discussed some of his big takeaways from his MACH leadership experience. From the beginning, he's had a significant impact on the organization’s trajectory and growth – becoming an undeniable force in the modern composable ethos. Stay tuned for that interview in the coming weeks. From a timing perspective, the MACH Alliance’s inaugural MACH X event is taking place in London later this month. A smaller version of “The Composable Conference” format, the two-day event is designed to bring digital leaders together to move beyond AI hype. The format will include candid discussions, use cases, and expert perspectives to help attendees define practical next steps. This might be the perfect backdrop for connecting and unpacking the changes that have already happened – and what’s ahead. For more details on the event, check out the <a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/events/mach-x-2025-london">MACH X website. </a> <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:31.61%" src="https://cmscritic.com/ms-content/uploads/2025/08/storyblok-joyconf-2025-logo.jpg" /><h4 id="storyblok-joyconf-2025"><a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Storyblok JoyConf 2025</a></h4>October 14-15, 2025 – Amsterdam, Netherlands November 4, 2025 – New York, NY November 6, 2025 – Los Angeles, CAJoin us at JoyConf 2025, where the future of content meets the people shaping it. Built for developers, marketers, and digital innovators, this free conference goes way beyond product updates or yet another strategy playbook. It’s where you’ll get inspired, get real, and get connected – to ideas, to the community, and to what’s possible when you build joyfully. Whether you're building lightning-fast frontends or launching cross-channel campaigns, this is where content becomes connection and collaboration becomes second nature. Come for the talks. Stay for the community. Leave with joy. <a target="_blank" rel="noopener noreferrer" href="https://joyconf.storyblok.com/">Save your spot.</a> <img style="width:28.9%" src="https://cmscritic.com/ms-content/uploads/2025/08/sitecore-symposium-2025.jpg" /><h4 id="sitecore-symposium-2025"><a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Sitecore Symposium 2025</a></h4>November 3-5, 2025 – Orlando, FLAt Sitecore Symposium, you’ll learn how to meet your customers where they are – across channels, moments, and touchpoints that didn’t exist a year ago. You’ll hear how the boldest brands in the world are transforming content into outcomes and creating experiences that are fast, relevant, and human. Join 1,500 marketers, digital leaders, and technologists in Orlando to see what’s possible when personalization scales, AI accelerates creativity, and trust becomes your competitive edge. This is the Third Wave of the Internet. And this is your moment to lead in it. <a target="_blank" rel="noopener noreferrer" href="https://symposium.sitecore.com/">Get your tickets today.</a> <img style="width:31.44%" src="https://cmscritic.com/ms-content/uploads/2025/08/cms-kickoff-2026-logo.png" alt="" /><h4 id="cms-kickoff-2026"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">CMS Kickoff 2026</a></h4>January 13-14, 2026 – St. Petersburg, FLMeet industry leaders at our fourth annual CMS Kickoff – the industry's premier global CMS event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmskickoff26">so secure your tickets today.</a>

MACH Alliance Announces 2025 Executive Board Elections, Reflecting New Leadership for the AI Era

Optimizely’s New Agent Orchestration Gives Marketers a ‘Magic Wand’ for Building Custom Workflows

<a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/nishant-patel">Nishant Patel</a><a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/amit-aggarwal"> </a>is the co-founder and CTO at <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/contentstack">Contentstack</a> and a CMS Critic contributor. <hr /> When the internet first went mainstream, it was innovative just to have a website. Later, it was a blog. Then a mobile version. Each step felt like a leap forward in how brands showed up online.But we’ve entered a different era. With the rise of AI, simply “having a presence” doesn’t stand out to customers anymore. What does stand out is how adaptive that presence can be.By emphasizing personalization, <a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/resources/case-study/land-olakes-boosts-conversion-rate-by-38-with-lytics-cdp-personalization?utm_campaign=fy26_glb_os_thought-leadership&amp;utm_medium=press-link&amp;utm_source=cmscritic&amp;utm_content=nishant-cmscritic-october">Land O’Lakes</a>’ animal nutrition brand Purina increased conversions to an average of 30% and improved its ability to keep visitors on the website for longer. That’s the power of experiences designed for individuals, not audiences.So what does the future look like? Two words: context management.<h3 id="content-vs.-context-management">Content vs. Context Management</h3>For years, brands doubled down on producing and managing content. But with the technology available and the siloed way data was collected, they were mostly guessing what a segment of people wanted. A brand can crank out endless content, but if that content isn’t in response to an individual’s real-time signals, what good will it do?Content management won’t cut it today. Context management is the only strategy that will reach and move audiences to action. (This, coming from someone who created the first <a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/resources/report/complete-headless-cms-guide?utm_campaign=fy26_glb_os_thought-leadership&amp;utm_medium=press-link&amp;utm_source=cmscritic&amp;utm_content=nishant-cmscritic-october">headless CMS</a>.)Unlike content management, context management seeks to piece together the full story of the problem or desire that the customer wants to solve, based on signals they send. For example, a Gen Z customer might see a product they like on social media. From there, they might quickly search that product—via a search engine or LLM—and land on your website. Imagine they click “shop” and see the exact product they’ve been searching for in front of them, without any deep dives. That’s a brand experience just for that individual, adapted instantly after a quick scan of their browser history. In the <a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/blog/announcements/welcome-to-the-context-economy?utm_campaign=fy26_glb_os_thought-leadership&amp;utm_medium=press-link&amp;utm_source=cmscritic&amp;utm_content=nishant-cmscritic-october">Context Economy</a>, the value of a brand no longer comes from the volume of content published, but from how intelligently a brand’s experience adapts to the customer’s signals. Is your digital experience technology equipped to handle it?<h3 id="where-context-meets-agentic-ai">Where Context Meets Agentic AI</h3>Brands have been moving towards context management for a long time. According to the <a target="_blank" rel="noopener noreferrer" href="https://content.martechday.com/state-of-martech-2025.pdf">2025 State of Martech report</a>, the center of the Martech stack has shifted over the last two years to data warehouses and customer data platforms. I like that because you can’t be smart without data. But I also think it's a curious choice, because data can never act alone. Brands need to pair data systems with a CMS to turn data into insights, activate those insights, and connect with customers. What happens if you supercharge that with automation and agentic AI? Here’s what a true <a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/blog/ai/agentic-ai-101-whats-an-ai-agent-and-when-should-they-be-used?utm_campaign=fy26_glb_os_thought-leadership&amp;utm_medium=press-link&amp;utm_source=cmswire&amp;utm_content=nishant-contentcon?utm_campaign=fy26_glb_os_thought-leadership&amp;utm_medium=press-link&amp;utm_source=cmscritic&amp;utm_content=nishant-cmscritic-october">agentic AI</a> ecosystem might function like:A flash sale is about to go live. Instead of scrambling across teams—marketing, legal, supply chain, development, brand—AI agents handle the campaigns.One agent writes the copy. Another ensures it’s on-brand. An anti-hoax agent flags suspicious assets, while a supply chain agent checks inventory. Once the plan is greenlit by humans, a promotion agent takes over to launch the campaign, update the homepage, and email the right audience. As performance data rolls in, yet another agent optimizes the campaign in real time, ensuring it reaches the right people in the right moments.Again, keep in mind this shouldn’t be a one-size-fits-all experience. Individual A receives one version, while Individual B receives a completely different version, based on the context they provide. Both move the customer to form a deeper connection with the brand in different ways.This is not a distant future. Contentstack enables that reality today.<h3 id="embrace-agentic-with-contentstack’s-agent-os">Embrace Agentic with Contentstack’s Agent OS</h3><a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/academy/content/adaptive-personalization-with-agent-os">Contentstack’s Agent OS</a> is a breakthrough in agentic AI that allows AI and automation to operate with full brand and customer context to drive one-to-one interactions. Agents tap into a brand’s content, voice, audience insights, and existing Contentstack tools to handle predictable tasks and enforce on-brand outputs where it matters. Automations remove the need to switch between tools, set up manual workflows, and configure repetitive, low-value AI prompts.This is context management: combining data, content, and brand intelligence in real time to enable customer-driven experiences at scale.<h3 id="how-to-get-your-context-in-order">How to Get Your Context in Order</h3>So how do you prepare for an agentic future, today? <ol><li>Know your customer. Make sure customer data is being captured with the right systems, and that you’re pulling in real-time signals you can actually act on. That might require getting marketing and IT together in one room until that’s figured out. Even better, use data systems already <a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/platforms/real-time-cdp?utm_campaign=fy26_glb_os_thought-leadership&amp;utm_medium=press-link&amp;utm_source=cmscritic&amp;utm_content=nishant-cmscritic-october">embedded in your CMS</a>, so you don’t have to configure complicated integrations and fixes to connect data and content.  </li><li>Know your brand. This isn't just about logos and tone and voice. Understand how your brand is most relevant to your customer and adds value to their life. Do they want to be educated? Entertained? Make sure you’re fulfilling that need.  </li><li>Commit to the moment. Once you understand the intersection between customer and brand, use AI and LLMs to <a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/blog/tech-talk/how-ai-powered-personalization-enhances-customer-experience?utm_campaign=fy26_glb_os_thought-leadership&amp;utm_medium=press-link&amp;utm_source=cmscritic&amp;utm_content=nishant-cmscritic-october">personalize content</a> for customers in the right channel, at the right time.</li></ol>The “one-size-fits-all” web has been dying for a long time. Now, with modern digital experience platforms like <a target="_blank" rel="noopener noreferrer" href="https://www.contentstack.com/platform?utm_campaign=fy26_glb_os_thought-leadership&amp;utm_medium=press-link&amp;utm_source=cmscritic&amp;utm_content=nishant-cmscritic-october">Contentstack Edge</a> that combine content, data, and agentic AI in real-time, there’s a better customer experience waiting. We can finally move on to the era of context management.

The Death of the One-Size-Fits-All Web

nishant-patel

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