Articles - Page 29

Not All Heroes Wear Capes. Here's Why CMS Is Your 'Unsung Hero' in 2025

janus-boye

April 2022 is already behind us. And when it rains... it pours. 
As bad news befalls the globe – from a persistent conflict in Ukraine to stumbling stock markets – CMS and DXP vendors continue to slug it out. How will tech fare in the coming months with the specter of recession on the horizon? Tough to say, but we'll be watching.  
By most measures, last month was relatively quiet. We saw announcements from <a href="https://www.cmscritic.com/hyland-releases-new-content-services-and-intelligent-automation-product-enhancements/">Hyland</a>, updates from <a href="https://www.cmscritic.com/sitecore-announces-updates-to-product-suite-enhances-composable-features-and-innovation-from-acquisitions/">Sitecore</a> around its composable features, and a new partnership between <a href="https://www.cmscritic.com/woocommerce-and-pinterest-announce-partnership-offer-new-integration-for-connecting-with-shoppers/">WooCommerce and Pinterest</a>. We followed a few additional stories in April and wrapped them up (as we always do). 
Enjoy the scoop. And you might want to keep an umbrella handy. You never know if the forecast might change. 
<h2>WordPress.com changes pricing and rattles users </h2>
Speaking of rain, WordPress.com has been gathering a few storm clouds by adding some significant <a href="https://wordpress.com/pricing/">price changes to its plans</a>. To add salt to the wound, the changes were apparently <a href="https://rootprivileges.net/2022/04/03/what-are-you-doing-wordpress-com/">unannounced,</a> and many people have been expressing their disappointment. The biggest sly: replacing all its paid options with a single Pro plan. The platform also slashed the storage on its free tier from 3GB to 500MB. Ouch.
Dave Martin, the CEO of WordPress.com, took to <a href="https://news.ycombinator.com/item?id=30896807">Hacker News</a> to address the concerns. As he noted: "You're right to call us out. I did a poor job of sharing context around why we are making change, so I can see how they could come as a shock. I'm sorry! That's on me."
Martin went on to say that more changes were in the works and that this was the first of several phases. He also clarified that no legacy sites or blogs have been affected by these new price changes – so if your site is on an older plan, there should have been no changes to your billing. He mentioned that many of the existing plans were haphazardly added to WordPress.com with no real strategy, making it hard for customers to see at-a-glance why they should choose one plan over another.
That said, it's a classic lesson in the need for transparency. 
<h2>WordPress releases version 6.0, Gutenberg 13.0</h2>
When <a href="https://www.cmscritic.com/updates-on-wordcamp-2021-wordpress-5-8-beta-details-and-gutenberg-enhancements/" target="_blank">WordPress 5.8</a> was released in July 2021, it introduced some major features that would pave the way to <a href="https://make.wordpress.org/design/handbook/focuses/full-site-editing/" target="_blank">Full Site Editing (FSE)</a>. <a href="https://make.wordpress.org/core/5-9/" target="_blank">WordPress 5.9 Josephine</a> took that to the next level, putting users in control of the whole experience of the FSE’s visual editing capabilities. 
Now, WordPress 6.0 is almost here, making it the second<a href="https://make.wordpress.org/core/handbook/about/release-cycle/releasing-major-versions/" target="_blank"> major release</a> of 2022. While the 6.0 beta version arrived in mid-April, it is expected to be<a href="https://make.wordpress.org/core/6-0/" target="_blank"> released on May 24, 2022</a>.
While we’re waiting for the release of WordPress 6.0, WordPress released another update to Gutenberg on April 14.
<img style="max-width:900px" src="https://cmscritic.com/ms-content/uploads/2022/05/featured-image-in-cover.png" alt="Featured Image in Cover" />
The major updates include text selection across blocks, cover blocks with feature images, new responsive layouts for the Groups, Rows, and Stacks, and customizable borders to make your blocks stand out. 
There are also many other<a href="https://make.wordpress.org/core/2022/04/14/whats-new-in-gutenberg-13-0-14-april/" target="_blank"> notable improvements</a> that are worth checking out. 
<h2>WP Engine accelerates headless WordPress innovation with launch of new plans and Atlas Blueprints</h2>
<img style="max-width:900px" src="https://cmscritic.com/ms-content/uploads/2022/05/wp-engine-atlas-blueprint.webp" alt="WP-Engine-Atlas-blueprint" />
WordPress has always been a traditional monolithic CMS. While it still maintains its crown as the most popular CMS in the world, it's been playing catch up in the move to headless.
But that's starting to change as <a href="https://wpengine.com/" target="_blank">WP Engine</a>, the world’s most trusted WordPress technology company, as they announced the launch of Atlas – its award-winning headless WordPress solution. It's now available to businesses of all sizes with four new headless WordPress plans, ranging from $49 to $499, allowing developers to learn, build and grow their sites on Atlas. 
WP Engine also announced the launch of Atlas Blueprints, which are free, professionally-designed templates allowing anyone to get started fast with headless WordPress. Developers can also try out Atlas by signing up for a free Atlas Sandbox account, which allows developers to learn more about developing with headless WordPress and create prototype projects.
<h2>Postman API platform surpasses 20 million users, driven by vision for API-First world</h2>
<img src="https://cmscritic.com/ms-content/uploads/2022/05/20-million-postman-users.jpg" alt="20-million-postman-users" />
<a href="https://www.postman.com/" target="_blank">Postman</a>, the world's leading API platform, <a href="https://blog.postman.com/celebrating-20-million-postman-users/">announced</a> that more than 20 million developers and builders have adopted its platform to build and use APIs, strengthening the company's reputation for simplifying the API lifecycle and streamlining collaboration. Postman's public API hub is the world's largest, with workspaces from Microsoft, Stripe, Meta, Notion, Intel, Oracle, and more.
In <a href="https://www.cmscritic.com/postman-releases-2021-state-of-the-api-report-shows-global-trend-towards-api-first-digital-era/">Postman's 2021 State of the API Report</a>, 67% of survey respondents ranked themselves a five or higher in terms of embracing an API-first philosophy – a five-point increase from 2020. Furthermore, the "API-first leaders" who ranked themselves highest produced APIs more quickly, deployed more frequently, had fewer failures, and recovered more swiftly when failures occurred.
<h2>Hyland expands infrastructure to deploy new OnBase and Brainware customers on AWS</h2>
<img src="https://cmscritic.com/ms-content/uploads/2021/09/e0030_thumb_big_media.png" alt="Hyland OnBase" />
<a href="https://www.cmscritic.com/hyland-releases-new-content-services-and-intelligent-automation-product-enhancements/">Hyland</a>, recognized as a leading content services provider with more than 1,700 cloud customers, has expanded its work with <a href="https://aws.amazon.com/">Amazon Web Services (AWS)</a> to support its customer base and their increased cloud deployment and migration needs. 
Working with AWS, Hyland will expand its <a href="https://www.hyland.com/en/innovation/hyland-cloud" target="_blank">Hyland Cloud</a> infrastructure to deploy new <a href="https://www.hyland.com/en/onbase" target="_blank">OnBase</a> and <a href="https://www.hyland.com/en/platform/product-suite/brainware" target="_blank">Brainware</a> cloud customers and cloud migration environments in North America on the appropriate AWS Region – fully supported and managed by Hyland's technical experts.
The strengthened relationship with AWS delivers an expansive infrastructure footprint for the Hyland Cloud, allowing Hyland to meet customer requirements with agility and scale while providing a more flexible architecture that supports customers' evolving information technology (IT) and business challenges. Backed by innovative technologies, security-driven policies, and dedicated support from knowledgeable technology experts, customers deploying Hyland's software-as-a-service (SaaS) and platform-as-a-service (PaaS) offerings on AWS benefit from its continued focus on cloud innovation and support for next-generation cloud solutions.
"Our work with AWS gives customers and prospects greater confidence and agility when deploying their cloud content services solutions, which are optimized for their unique needs and requirements," said Will Milewski, Senior Vice President, Cloud Infrastructure and Operations at Hyland. "With organizations continuing to evolve their business strategies to support remote work, cloud-based solutions are becoming the default and our relationship with AWS will ensure we're exceeding our customers' requirements from their content services platform."
Gartner has recognized Hyland as a content services industry leader for 12 consecutive years, and the winner of our own <a href="https://www.cmscritic.com/introducing-the-winners-of-the-2021-cms-critics-choice-awards/" target="_blank">Critic's Choice Awards</a> for ECM in 2021. 
<h2>Concrete CMS 9.1.0RC1 is now available</h2>
Solid as a rock.
That was the news from the <a href="https://www.concretecms.com/" target="_blank">Concrete CMS</a> team as the company announced the availability of its first release candidate for Concrete CMS 9.1.0 – featuring a multitude of improvements, new features, and bug fixes, including:
<ul>
<li>Enhanced compatibility with PHP 8 and PHP 8.1.</li>
<li>Improved appearance and functionality when editing block, area, layout, and container styles inline in the page.</li>
<li>Express improvements like the ability to mark attributes as unique, handle re-use across objects, and much more.</li>
<li>Much improved version comparison features that can compare the HTML of two-page versions and highlight the differences.</li>
<li>Improvements to Dashboard listing screens and the file details screen.</li>
</ul>
Additionally, there are many behavioral and performance improvements included. The boulder-sized list is far too large for this blog post. <a href="https://documentation.concretecms.org/developers/introduction/version-history/910-release-notes" target="_blank">Click here</a> to read more of the details.
Concrete CMS was also recognized as a 2022 Leader in Content Management Systems by <a href="https://sourceforge.net/">SourceForge</a>.

CMS Monthly Recap: WP Engine Launches Headless Plans, Postman API Platform Surpasses 20 Million Users, and More

paris-tuzun

Featured image of April monthly recap of an umbrella with raindrops

When compared to mammoth rivals like Facebook, Instagram, and Tik Tok, <a href="https://www.pinterest.com/" target="_blank">Pinterest</a> can feel... well, less interesting. 
OK, so maybe it's not as visible as its social brethren, and the stats codify this. According to a recent <a href="https://blog.hootsuite.com/pinterest-statistics-for-business/" target="_blank">article</a>, the image-sharing app – popular for posting recipes, home decor, and more – ranks fourteenth on a list of the world's most used social media platforms. 
Fourteenth. That seems like quite a few rungs down the social ladder. But shockingly, Pinterest's <a href="https://www.statista.com/statistics/463353/pinterest-global-mau/#:~:text=How%20many%20users%20does%20Pinterest,million%20international%20monthly%20active%20users." target="_blank">431 million active global users</a> still puts it ahead of Twitter.
Take that, Elon Musk.
Along with posting "pins" of paint chips and curtain fabrics, shopping is one of the top activities for Pinterest users, and the platform's expansive community has emerged as a channel for e-Commerce. Given the number of users browsing boards and perusing products and services, it makes sense that sellers might be interested in connecting their storefronts to Pinterest to peddle their wares. 
Now, <a href="https://business.pinterest.com/en/blog/introducing-pinterest-for-woocommerce/" target="_blank">WooCommerce</a> is giving its merchants a way to turn their product catalogs into shoppable "pins" on Pinterest, making it easier to build audiences and drive more sales. Whatever a seller might be offering – from fashion to apparel to appliances – this new feature will allow each product listing to become a shoppable pin on the platform, just like this:
<img src="https://cmscritic.com/ms-content/uploads/2022/04/pinterest-product-tags-975x1024.webp" alt="Pinterest product tags" />
The companies recently <a href="https://business.pinterest.com/en/blog/introducing-pinterest-for-woocommerce/" target="_blank">announced</a> a strategic partnership that's designed to simplify the connection via a new integration, which will be available to WooCommerce merchants in the <a href="https://woocommerce.com/products/pinterest-for-woocommerce/" target="_blank">Products section</a> of the company's website. 
"By partnering together, we provide the best integrated Pinterest shopping experience possible for WooCommerce merchants to be on the cutting edge of social commerce," said Aleksandra Bettin, VP of Business Development at WooCommerce. "WooCommerce is highly invested in our merchants' success. Merchants need the right options to reach the right audiences – this integration with Pinterest helps them do that."
<h2>Using Pinterest to drive more traffic to WooCommerce stores</h2>
The category of <a href="https://www.investopedia.com/terms/s/social-commerce.asp#:~:text=What%20Is%20Social%20Commerce%3F,retweets%2C%20likes%2C%20and%20shares." target="_blank">social commerce</a> is booming, and brands are looking for new ways to reach their audiences. While all social media platforms can help amplify traffic (both paid and organic), Pinterest has introduced some innovative features to help augment SEO. This includes a new visual search tool that makes finding customers on the platform even easier. Likewise, using pins, boards, and collections on Pinterest can drive organic traffic to a WooCommerce site. This combination gives merchants more power when it comes to expanding their reach. 
According to Pinterest's statistics, a whopping <a href="https://business.pinterest.com/audience/" target="_blank">97% of the top searches on Pinterest are unbranded</a>. That means Pinterest shoppers haven't made up their minds about specific products or brands – and they're open to learning and exploring. This is an opportunity that both WooCommerce and Pinterest have keyed in on, and are now simplifying the connection points to convert a shopper's interest into a real brand purchase. 
<h2>How to use the WooCommerce Pinterest extension </h2>
Adding the Pinterest integration to a WooCommerce store is very simple. It starts by installing the <a href="https://woocommerce.com/products/pinterest-for-woocommerce/" target="_blank">Pinterest for WooCommerce extension</a>, which will upload an entire WooCommerce product catalog to Pinterest. From there, shoppable pins will appear in people's feeds as they search and browse. The extension also logs when customers interact with products on Pinterest so users can track their best-selling or most saved items. 
While some WooCommerce merchants might have already manually uploaded their catalogs to Pinterest, the company recommends switching to the new extension instead. It's the easiest and most efficient way to keep your products current on Pinterest since it automatically updates details like pricing and product availability. 
The Pinterest for WooCommerce integration is currently available in Australia, Austria, Belgium, Brazil, Canada, Cyprus, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, the United Kingdom, and the United States. Argentina, Chile, Colombia, and Japan will gain access later this year. 
<h2>About WooCommerce</h2>
<a href="https://woocommerce.com/" target="_blank">WooCommerce</a> is the leading open-source e-commerce platform, powering 28% of the top million online stores (BuiltWith). Built on <a href="https://wordpress.com/" target="_blank">WordPress</a>, it empowers anyone, anywhere, to sell anything with truly unlimited extensibility, flexibility, and control over how they build and evolve their business. Founded in 2011 and acquired by Automattic in 2015, WooCommerce is a fully distributed company with employees based around the world.
<h2>About Pinterest</h2>
People around the world come to Pinterest for inspiration. It's a visual inspiration platform where people find inspiring creators, shop new products, and seek out ideas to take offline. People have saved more than 330 billion Pins across a range of interests, from creating a home office, cooking a new recipe to finding your next vacation spot. Headquartered in San Francisco, Pinterest launched in 2010 and has more than 400 million monthly active users. Available on iOS and Android and at pinterest.com.

WooCommerce and Pinterest Announce Partnership, Offer New Integration for Connecting with Shoppers

Woocommerce and Pinterest logos together on a dark background

These days, if you're not beating the DXP drum of "composable" and "scalable," you might seem out of step with the direction of the market. That's been a challenge for traditionally monolithic platforms that have invested in a vision of completeness for enterprise customers, but still want to be perceived as flexible amidst a growing stack of services. 
In an effort to MACHify (more on that in a minute), <a href="https://www.sitecore.com/" target="_blank">Sitecore</a> is evolving its own monolithic legacy position by adapting its fully-integrated platform of solutions. At last week's <a href="https://symposium.sitecore.com/en/world-tour/London" target="_blank">Sitecore Symposium World Tour</a> in London, the company outlined a composable product portfolio, showcasing customers delivering digital experiences at scale with its own composable offerings. 
<h2>Driving DXP growth through strategic acquisitions</h2>
In case you missed the barrage of stories we covered, Sitecore has been making headlines since announcing its <a href="https://www.cmscritic.com/sitecore-embarks-on-1-2b-investment-plan-to-accelerate-growth/" target="_blank">$1.2 billion capital investment</a> last year – which, at the time, was unprecedented in the industry. 
As part of its growth plan, the company went on an acquisition spree. In just one year, it purchased four technologies that addressed key gaps in its DXP strategy: <a href="https://www.cmscritic.com/sitecore-acquires-ai-powered-search-platform-reflektion/" target="_blank">Reflektion</a>, an AI-powered digital search solution; <a href="https://www.cmscritic.com/sitecore-acquires-moosend-adds-ai-powered-email-marketing-automation/" target="_blank">Moosend</a>, an e-mail marketing automation, and campaign management platform; <a href="https://www.cmscritic.com/sitecore-acquires-boxever-and-four51/" target="_blank">Boxever</a>, a SaaS-based Customer Data Platform (CDP); and <a href="https://www.cmscritic.com/sitecore-acquires-boxever-and-four51/" target="_blank">Four51</a>, a digital commerce platform for e-Commerce B2B marketplace solutions. 
According to the company, these platforms are now fully integrated into Sitecore, achieving a significant milestone in delivering a complete, SaaS-based DXP.
<h2>MACH vs. monolith... or can we all just get along?</h2>
We've talked a lot about <a href="https://www.cmscritic.com/mach-alliance-releases-study-on-adoption-of-mach-technologies-by-tech-leaders-qa-with-sonja-keerl/">MACH</a>-based composable architectures and how they're being adopted at a wild pace, particularly as brands look to scale faster and faster. Following the seismic shift in digital transformation following the Covid-19 pandemic, many CMS and DXP companies doubled down on a composable market posture – and Sitecore was among the enterprise crop that announced its intentions to invest in a more composable DXP position.
Sitecore's product updates have been fundamental to expanding its advanced, SaaS-enabled capabilities, which do align with several principles of MACH architectures (which stands for Microservices, API-first, Cloud-native SaaS, and Headless). Sitecore says that its suite of capabilities will enable brands to provide real-time, personalized digital experiences across every touchpoint, from content to commerce – powered by the cloud. 
One of the key challenges for vendors in the MACH space is the ability to prove their "MACH centricity" under the tenants established by the <a href="https://www.cmscritic.com/mach-alliance-releases-study-on-adoption-of-mach-technologies-by-tech-leaders-qa-with-sonja-keerl/">MACH Alliance</a>. The industry organization has become a bellwether for all things MACH and established strict requirements for members that reinforce the underlying fundamentals of the movement – all in an effort to help companies invest in the most composable solutions on the market.  For platforms like Sitecore, this has become an opportunity to tout the benefits of its broader market offerings while future-proofing products like <a href="https://www.sitecore.com/blog/headless/what-is-mach-architecture" target="_blank">Sitecore OrderCloud as "MACH Certified."</a> 
"For brands to truly meet the moment, it has never been more crucial than it is now to adopt technology that offers choice, flexibility, and speed," said Dave O'Flanagan, Chief Product Officer at Sitecore. "Sitecore is committed to delivering a composable DXP that meets the continuously changing needs of brands – unifying content, experience, and commerce, enabling them to offer exceptional customer experiences while continuing to innovate for whatever demands are around the corner. Ambitious brands have outgrown the one-size-fits-all vendors, and they will not settle for piecemeal point solutions – they need a stack of best-in-class features that work in harmony together – and this is what Sitecore delivers."
Here are more details on the updates to Sitecore's product offerings, which all build on innovation via their acquisitions:
<h2>Sitecore OrderCloud</h2>
<a href="https://ordercloud.io/" target="_blank">Sitecore OrderCloud</a> is an API-first, headless cloud platform for B2B, B2C, and B2X. This capability comes from the Four51 acquisition, which originally designed the platform. The new updates expand OrderCloud's marketplace support capabilities with the release of new order routing flexibility, supplier empowerment, and pricing flexibility. And as mentioned, OrderCloud is powered by a MACH architecture, giving it greater flexibility within the Sitecore stack.  
In addition, OrderCloud released a new Inventory Records feature to provide management flexibility that enables manufacturers, distributors, and retailers with seamless operational and commerce capabilities.
"With Sitecore OrderCloud, we are excited about the possibilities of connecting our customers with products they need and want to play sports and have fun," said Jason McConnell, Director of Product at NBC Sports Next. "We picked Sitecore OrderCloud because we're impressed with its composable developer-first functionality, which should give us all the flexibility needed to seamlessly weave commerce into our existing technology platforms." 
<h3>Sitecore Send</h3>
<a href="https://www.sitecore.com/products/send" target="_blank">Sitecore Send</a> is an e-mail marketing automation tool that evolved from the Moosend acquisition. Sitecore's updates include six additional languages: Spanish, French, German, Greek, Japanese, and Portuguese. Sitecore also announced a new pricing plan with a 30-day free trial for the full range of Send's enterprise-level features.
<h3>Sitecore Discover</h3>
<a href="https://www.sitecore.com/products/discover" target="_blank">Sitecore Discover</a> is an AI-powered product search and merchandising solution that came with the acquisition of Reflektion. It helps understand and predict an individual shopper's purchase intent based on patterns, context, and needs – all of which help convert browsers into buyers.
The updates provide Sitecore Discover's Commerce Engagement Console (CEC) with a revamped appearance library and editor, providing a better user experience and more control over merchandising. It also improves its widgets with type filters and rule exports, adding more convenience for users.
<h3>Sitecore Personalize</h3>
<a href="https://www.sitecore.com/products/sitecore-personalize" target="_blank">Sitecore Personalize</a> is an AI-driven, cloud-native solution for delivering tailored experiences to every customer. The product stems from the acquisition of Boxever, a SaaS-based Customer Data Platform (CDP) that provides decisioning and experimentation capabilities.
As part of the update package, Sitecore Personalize has completed its integration with Sitecore Experience Manager, offering channel diagnostic testing and real-time personalization that complements Sitecore's market-leading CMS – and is all delivered in the cloud.
<h3>Expanded integrations for Salesforce and more</h3>
Sitecore also published several new connectors on its Sitecore Marketplace for several product integrations, including Salesforce Marketing Cloud, Responsys, and Klaviyo. The company also added new AI-powered product discovery capabilities to support a broad range of commerce-related use cases, including intelligent search, product listing pages, and product recommendations.
<h2>Ramping up the competition</h2>
Sitecore has been a consistent Leader on <a href="https://www.gartner.com/en/webinars/4005210/the-gartner-magic-quadrant-for-digital-experience-platforms" target="_blank">Gartner's Magic Quadrant for Digital Experience Platforms</a>. However, in the most recent 2022 assessment, the platform has fallen slightly behind its chief competitors, Acquia and Optimizely, while Adobe continues to maintain its dominance.  
<img style="max-width:800px" src="https://cmscritic.com/ms-content/uploads/2022/03/gartner-dxp-mq-2022-graphic.webp" alt="Gartner Magic Quadrant for DXPs graphic 2022" />
According to Gartner, the <a href="https://www.gartner.com/smarterwithgartner/gartner-keynote-the-future-of-business-is-composable" target="_blank">future of business is composable</a>, and Sitecore's journey towards composability and the cloud illustrates its commitment to the market. The analyst firm noted that Sitecore's efforts to convert its core applications into SaaS – and acquiring SaaS vendors with complementary capabilities in AI, CDP, and search, among others – is a strength. 
While the company may have slipped against its competitors, it certainly appears ready to do battle in the Composable Revolution. 
<h2>About Sitecore</h2>
Sitecore delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Leading companies including American Express, ASOS, Carnival Cruise Lines, Kimberly-Clark, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at <a href="https://www.sitecore.com/">Sitecore.com</a>.

Sitecore Announces Updates to Product Suite, Enhances Composable Features and Innovation from Acquisitions

<a href="http://www.hyland.com/" target="_blank" rel="noopener">Hyland</a> isn't giving up any ground in the battle for content services domination. And they shouldn't – not when the competition includes <a href="https://www.hyland.com/en/explore/gartner-magic-quadrant-for-content-services-platforms" target="_blank" rel="noopener">Microsoft, Box, and OpenText</a>. 
To that end, Hyland just <a href="https://news.hyland.com/hyland-releases-latest-content-services-and-intelligent-automation-product-enhancements/">announced</a> some new and noteworthy product functionality, service enhancements, and industry-focused solutions to support organizations along their digital transformation and technology modernization journeys.
Hyland has been recognized by Gartner as a content services industry leader for 12 consecutive years, and the winner of our own <a href="https://www.cmscritic.com/introducing-the-winners-of-the-2021-cms-critics-choice-awards/" target="_blank" rel="noopener">Critic's Choice Awards</a> for ECM in 2021. Along with its continued investment in innovation, the company has made several keen acquisitions over the past two years, giving it extra leverage to compete with the aforementioned "big guns." 
A few examples: in 2020, <a href="https://news.hyland.com/hyland-acquires-rpa-software-provider-another-monday/" target="_blank" rel="noopener">Hyland acquired Another Monday</a>, the robotic process automation (RPA) software, <a href="https://news.hyland.com/hyland-completes-acquisition-of-streamline-healths-ecm-business/" target="_blank" rel="noopener">Streamline Health ECM,</a> and <a href="https://news.hyland.com/hyland-acquires-blockchain-credentialing-provider-learning-machine/" target="_blank" rel="noopener">Learning Machine</a> – a company that develops and markets blockchain-secured digital credentialing solutions. Other acquisitions include OneContent, Perceptive (which became one of their flagship products), and <a href="https://www.hyland.com/en/company/acquisitions" target="_blank" rel="noopener">many more</a>. 
Then, like several other CMS and DXP platforms, Hyland eliminated one of its closest competitors by acquiring <a href="https://www.cmscritic.com/hyland-acquires-alfresco-focuses-on-cloud-and-global-expansion-of-enterprise-cms/" target="_blank" rel="noopener">Alfresco</a>. The company then went on to <a href="https://www.cmscritic.com/hyland-enters-agreement-to-acquire-nuxeo/">purchase Nuxeo</a>, a content services and digital asset management (DAM) platform, giving Hyland a powerful edge with its completeness of vision. 
But buying your way to the top can only get you so far – and Hyland seems more focused than ever on improving its products and services and enhancing customer experience. 
"Our regular product releases provide immense value to organizations, regardless of where they are in their digital transformation journeys," said John Phelan, executive vice president, and chief product officer at Hyland. "These latest releases support new business demands with simplified cloud administration and storage options, new automation capabilities, seamless and secure integrations with essential business applications, and greater scalability for installations of all sizes. Our ongoing development efforts will continue to provide our customers around the globe with the most flexible, extensible, and configurable cloud content services solutions."
Here are a few highlights of the new product features:
<h2>Upgrades to content services from Alfresco</h2>
Hyland has developed several new tools on the Alfresco platform – an investment that appears to be paying off. New improvements aim to simplify the management of cloud deployments, provide more intuitive user experiences, support more complex business processes, and deliver deeper integrations with line-of-business applications. 
Hyland also extended the Alfresco Enterprise Search capabilities with Elasticsearch, including enhanced query and proximity search support. 
<h2>Improvements to intelligent automation with Hyland RPA</h2>
Hyland has been making strides with its <a href="https://www.cio.com/article/227908/what-is-rpa-robotic-process-automation-explained.html" target="_blank" rel="noopener">robotic process automation</a> features. Several updates were made to the <a href="https://www.hyland.com/en/platform/product-suite/robotic-process-automation" target="_blank" rel="noopener">Hyland RPA</a> to provide organizations with simplified bot deployment, more visibility over automated tasks, secure and convenient integrations, and improved user experience. 
The latest product version allows organizations to coordinate end-to-end automation with the newly developed Web Manager, providing improved security, user management, and updated reporting insights. Finally, the updated Designer allows flexible, secure integration with third-party applications/services and facilitates scaling automation enterprise-wide.
<h2>New Hyland Healthcare capabilities</h2>
<a href="http://www.hyland.com/Healthcare" target="_blank" rel="noopener">Hyland Healthcare's</a> latest solution, the Hyland Clinician Window, unlocks physician access to more than 75% of patient information that does not typically reside in the electronic medical record (EMR). It helps physicians make informed care decisions to improve patient outcomes by delivering access to medical images, EKGs, consult notes, and other unstructured patient data within the EMR workflow. 
<h2>Updates to Hyland Experience Capture</h2>
New functionality within Hyland's cloud-native capture product, <a href="https://www.hyland.com/en/platform/product-suite/HxC" target="_blank" rel="noopener">Hyland Experience Capture</a> (HxC), delivers automatic separation by barcode for automated document splitting of 1D and 2D barcodes. This eliminates the need for manual separation, improving employee experience by rededicating workers to higher-value tasks.
<h2 id="about-hyland">About Hyland</h2>
<a href="https://www.hyland.com/" target="_blank" rel="noopener">Hyland</a> is an enterprise content management (ECM) software platform, combining integrated document management, business process management, and records management in a single application. Hyland software allows organizations to manage, control, and share digital content with employees, business partners, customers, and other constituencies. Learn more at <a href="https://www.hyland.com/en" target="_blank" rel="noopener">www.hyland.com</a>

Hyland Releases New Content Services and Intelligent Automation Product Enhancements

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CMS Monthly Recap: Google Sunsets Universal Analytics, WordPress Releases a New Performance Plugin, and More

cms-critic-staff

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Ask anyone at <a href="https://www.cmscritic.com/aws-joins-mach-alliance-as-enabler-member-reflects-growth-of-cloud-native-solutions/">AWS</a> about the importance of security, and they're likely to say it's  "job zero" – and for good reason.
Unless you've been living under a rock, you probably know that cybersecurity threats and data breaches are on the rise, reaching epic proportions last year. According to <a href="https://www.sonicwall.com/news/sonicwall-the-year-of-ransomware-continues-with-unprecedented-late-summer-surge/" target="_blank" rel="noopener">SonicWall,</a> a leading security provider, there were nearly 500 million ransomware attacks through September 2021, with a staggering 1,748 attempted attacks per organization.
That's equivalent to a single business receiving 9.7 ransomware attempts every day. Yikes.
While many software platforms have embraced security standards in an effort to validate their trust, not all content management systems (CMS) have invested in these credentials. However, as more CMS platforms move to SaaS delivery and enterprise self-service, security is becoming a more pressing issue than ever before.
While new benchmarks for security compliance continue to emerge, the International Organization for Standardization – <a href="https://www.iso.org/home.html" target="_blank" rel="noopener">also known as ISO</a> – has long been an institution for normalizing critical business practices and product requirements. Along with providing a heightened degree of technical governance around key information security requirements, ISO's 27001 certification might offer a new model for CMS platforms to project a more secure posture across global markets.
To that end, <a href="https://www.storyblok.com/" target="_blank" rel="noopener">Storyblok</a> – an enterprise headless CMS that enables developers and marketers to deliver powerful content experiences on any digital platform – recently announced that it had received <a href="https://www.certipedia.com/quality_marks/9000020037?locale=en&amp;certificate_number=01+153+2100668" target="_blank" rel="noopener">ISO 27001 certification</a> from TÜV Rheinland, an independent third party. This critical certification verifies that all of Storyblok’s products, operations, support processes, and data storage protocols meet the highest international security standards when it comes to managing information security. 
To understand more about how users view their CMS security, Storyblok surveyed 530 professionals who personally use a CMS in the United States, UK, Germany, Sweden, and the Netherlands. We had a chance to chat with <a href="https://www.linkedin.com/in/sgierlinger/" target="_blank" rel="noopener">Sebastian Gierlinger</a>, VP of Engineering at Storyblok, about the data they received from the survey – as well as some of his insights on the headless CMS market. You can read our Q&amp;A below. 
<h2>Understanding the perception of security for CMS users</h2>
If you don't already know from personal experience (and we hope you don't), security problems can be very expensive for enterprises – and in some cases, even sink a business. 
In a report called <a href="https://www.forrester.com/report/The-Four-Tenets-Of-SaaS-Application-Security-And-Protection/RES165119" target="_blank" rel="noopener">The Four Tenets Of SaaS Application Security And Protection</a>, analyst firm Forrester said: “Losing data in a SaaS application because of insufficient data protection is every CISO’s and compliance officer’s nightmare. Mitigation costs can exceed $3 million to $3.5 million per incident — and that’s a conservative estimate.”
Once again, we'll insert a yikes for dramatic purposes. 
Storyblok conducted its survey to better understand the collective psyche of CMS users as it relates to security. The results were quite revealing and reflect the elevated concern felt across software markets. Here are a few of the most telling data points gleaned from respondents:
<ul>
<li>64.3% worry about the security of their CMS</li>
<li>80% said security is extremely important or very important to them when choosing a CMS</li>
<li>More than half (55.5%) said their CMS has new security issues on a monthly, weekly, or daily basis</li>
<li>46.4% had a CMS security issue affect their content</li>
<li>21.7% conduct security updates 5-9 times per month</li>
</ul>
<h2>The rise of headless and the impact on CMS security</h2>
There's no question that <a href="https://www.cmscritic.com/top-free-headless-cms-platforms/">headless</a> has been powering the energy in the CMS market for the last few years. More businesses are making the move from traditional monolithic platforms to decoupled systems that provide greater agility with API-first architectures. This has been reflected in the rapid rise of composable solutions and <a href="https://www.cmscritic.com/mach-alliance-releases-study-on-adoption-of-mach-technologies-by-tech-leaders-qa-with-sonja-keerl/">MACH</a> (Microservices, APIs, Cloud-first SaaS, Headless) architectures – and the proliferation of the <a href="https://www.cmscritic.com/mach-alliance-releases-study-on-adoption-of-mach-technologies-by-tech-leaders-qa-with-sonja-keerl/">MACH Alliance</a>. 
There are many advantages to using a headless CMS. While they don't provide the same backend rendering capabilities as a traditional CMS, they do offer more flexibility, scalability, and ease of use. But there's also one key advantage of headless that is often overlooked: security. By maintaining a separated frontend and backend, a headless architecture is much less susceptible to security threats like distributed denial of service (DDoS) attacks.
To learn more about Storyblok’s commitment to the highest standards of security, visit its <a href="https://www.storyblok.com/trust-center" target="_blank" rel="noopener">Trust Center.</a>
<h2>Q&amp;A with Sebastian Gierlinger, VP of Engineering at Storyblok</h2>
CMS Critic had an opportunity to connect recently with Sebastian Gierlinger. He shared some of his views on the headless CMS market, particularly around security, as well as the rise of MACH. 
As Gierlinger noted in the company's press release, “Traditional CMSs have a bad reputation for the security headaches they cause, and for a good reason. Getting the ISO 27001 certification was especially important to us because it ensures that any enterprise using Storyblok to share their content with the world is doing so on the most secure, enterprise-grade headless CMS available on the market.”
<hr />
CMS Critic (CC): Where are the top security advantages with a headless CMS versus traditional?
Sebastian Gierlinger (SG): Generally speaking, Headless CMS reduces the exposure of infrastructure that’s front-facing. This reduces the surface of potential attacks. In addition, the hosting infrastructure of a Headless CMS is less complex compared to a traditional CMS.
<hr />
CC: The headless CMS market is growing, but so too are the platform options. How important is the ISO certification to differentiating across an expanding field of competitive players?
SG: Security is a major concern for many enterprises, and the ISO certification of Storyblok recognized that all our products, operations, support processes, and data storage protocols meet the highest standards. Customers do expect best-in-class security, and we believe that Storyblok’s ISO certification provides more proof that we deeply care about the modern enterprise tech stack and making it as secure as possible.
<hr />
CC: How is infrastructure (ie, Cloud) playing into the overall security posture for CMS users – particularly with headless?
SG: A headless CMS is built on top of a best-of-breed approach that sits on cloud infrastructure solutions. While on-premise hosting has been the default situation up until recently (a few years ago), we would argue that cloud infrastructure tends to be more secure as it comes with security resources, 24/7 support, and uptime guarantees. With those things in place, there’s hardly anything that could really go wrong. Sure, cloud infrastructure isn’t 100% safe from security attacks or other issues; however, the likelihood of an AWS outage tends to be much smaller than that of an on-premise infrastructure managed by you and your team.
<hr />
CC: How specifically is the ISO certification reinforcing trust for Storyblok? Are there specific tenants of the ISO standards that were challenging to meet – but now provide heightened security that other platforms aren’t able to meet?
SG: During the ISO certification process, we did not apply for any exemptions in the statement of applicability (SoA) and met all specific requirements right away. 
We are really proud that the ISO certification covers the entire operation, maintenance, and development of Storyblok’s CMS and all related services. In order to fulfill those requirements, we had to make sure that Storyblok establishes secure processes and standards in all departments across the organization.
<hr />
CC: On the same topic: how is the ISO certification supporting Storyblok’s global growth strategy? Do you foresee this as an opportunity to grow your customer base in other markets where the ISO certification is preferred or even required?
SG: We do see existing and potential customers in all regions requesting security standards that are now being met with the ISO 27001 certification. Also, leading analyst firms reassured us that ISO 27001 certification is a top priority amongst many enterprises. Other security certifications can be mapped and fulfilled with ISO 27001.
Overall, ISO 27001 is definitely an important requirement in many European countries; however, we also see US-based companies requesting this certification.
<hr />
CC: As of late, there’s been increased attention around MACH. We see that you are a member of the MACH Alliance – can you talk about the importance of being an open, best-of-breed technology in this ecosystem? Is this proving to be a differentiator?
SG: The MACH principles provide an innovative solution for creating and launching the modern enterprise tech architecture and building new experiences quickly and efficiently. Additionally, as the MACH principles adhere to the best-of-breed approach, organizations can easily add and replace tools as needed, unlike in monolithic structures.
Due to working with structured or atomic content, the way in which content moves within its ecosystem has been radically transformed. 
Content creators are now decoupled from developers due to CMS platforms, giving them the freedom to power on without leaning on developers for minuscule changes or edits. Simply put, the way we work has evolved along with our technology.
Overall, we believe that the MACH principles are becoming the standard way that the modern enterprise stack should look like. And with the MACH Alliance, we've found a group that tells this story on a global scale.
<h2>About Storyblok</h2>
Storyblok is an enterprise headless CMS that enables developers and marketers to deliver powerful content experiences on any digital platform. Developers create flexible components that are independently managed by content teams through a collaborative visual editor and customizable workflow. Published content is delivered through an API, so changes are made once and will appear everywhere: websites, mobile, IoT, the metaverse, and beyond. This approach reduces maintenance and makes content management more efficient. Leading brands such as Adidas, Pizza Hut, and Marc O’Polo use Storyblok to manage and share their content with the world. Storyblok was named the #1 CMS for 2022 by G2.
For more information, visit <a href="https://www.storyblok.com/" target="_blank" rel="noopener">https://www.storyblok.com</a> and follow Storyblok on <a href="https://www.linkedin.com/company/storyblok" target="_blank" rel="noopener">LinkedIn</a> and <a href="https://www.twitter.com/storyblok" target="_blank" rel="noopener">Twitter</a>.

Storyblok Earns ISO 27001 Certification for Secure, Enterprise-grade Headless CMS: Q&A with Sebastian Gierlinger

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Introducing the Winners of the 2021 CMS Critic's Choice Awards

Featured image of the 2021 CMS Critic Critic's Choice Awards badge with text that reads "2021 WInners"

<div>
It's hard to follow an act like the <a href="https://www.oscars.org/" target="_blank">Academy Awards</a>, especially after Sunday's "<a href="https://pagesix.com/2022/03/27/will-smith-chris-rock-to-work-out-slap-incident-after-oscars-2022/" target="_blank">slap heard 'round the world.</a>"
But hey, we'll give it a shot – and do it with decidedly less controversy and no long-winded speeches:
Today, we're proud to announce the winners of the 2021 CMS Critic People's Choice Awards!
From our entire editorial staff, we'd like to start with a big THANK YOU to our amazing community of CMS vendors and their incredibly passionate users. We had some, shall we say, "colorful" conversations across social media during the nomination period, and we enjoyed every opportunity to engage with our readers.
It was incredible to see the outpouring of love from people around the globe for their products of choice. That kind of brand loyalty seems increasingly rare. It says a lot about the people using these technologies, and the investment that CMS and DXP platforms are making to really listen to users – and bring them together. 
Before we announce the winners, let's do a quick review of the rules so you know how we got here:
<ul>
<li>First, our annual People's Choice Awards celebrate the top platforms that YOU – our readers – select. As they say, we have no dog in this race.</li>
<li>In late December of 2020, we invited everyone to nominate their favorite platforms across a set of categories on our website. </li>
<li>The top three nominees were selected and featured for general voting in each category.</li>
<li>Participants were able to vote only once, and companies that offered incentives of any kind were disqualified (there were no such shenanigans, BTW). </li>
<li>While we don't offer any golden statues, we do feature the winners on our website for posterity. And of course, you always have bragging rights. </li>
</ul>
We had a fantastic response to the People's Choice Awards this year, and participation has been off the charts since we released the final nominee list. It's always great to see this level of community engagement, and because this is a democratized experience, you never know what to expect from voting – so be prepared for some surprises.
Enough rambling, right? Let's draw back the curtain and proudly present the winners of the 2021 CMS Critic People's Choice Awards!
 
</div>
<hr />
 
<img style="max-width:600px;max-height:156px" src="https://cmscritic.com/ms-content/uploads/2022/03/contentstack-logo-white-bg.webp" alt="Contentstack logo" /> 
 
<h2>Best Enterprise CMS: Contentstack</h2>
This year's "Best Enterprise CMS" award goes to <a href="https://www.contentstack.com/" target="_blank">Contentstack</a>, a leader in headless and agile content management. Contentstack has huge momentum, and it's great to see emphatic support from its community of users. 
 
<hr />
 
<img style="max-width:600px;max-height:156px" src="https://cmscritic.com/ms-content/uploads/2022/03/adobe-experience-manager-logo-1.webp" alt="Adobe Experience Manager logo" /> 
 
<h2>Best DXP: Adobe Experience Manager</h2>
Given that <a href="https://www.adobe.com/cy_en/marketing/experience-manager.html" target="_blank">Adobe</a> has been the undisputed leader in <a href="https://www.cmscritic.com/key-takeaways-from-gartners-2021-magic-quadrant-for-digital-experience-platforms/">Gartner's Magic Quadrant for Digital Experience Platforms</a> for the fifth year in a row, winning our "Best DXP" honors wasn't a shocker. The Adobe brand is ubiquitous and recognized as a top contender across multiple technology categories. It also has a deep ecosystem of tools and partners. 
 
<hr />
  
<img style="max-width:400px;max-height:90px" src="https://cmscritic.com/ms-content/uploads/2022/03/joomla-logo-white-bg.webp" alt="Joomla logo" width="auto" height="auto" /> 
 
<h2>Best Free CMS: Joomla</h2>
Surprised that <a href="https://www.joomla.org/" target="_blank">Joomla</a> carried this category? Don't be. They've cultivated an enthusiastic fan base with a rising fervor for their favorite platform. Joomla continues to have a strong community of open source users, making it one of the top three most popular content management systems in the world - and winner of our "Best Free CMS" category. 
 
<hr />
  
<img style="max-width:400px;max-height:100px" src="https://cmscritic.com/ms-content/uploads/2022/03/grav-logo-smallsvg.webp" alt="Grav logo" width="auto" height="auto" /> 
 
<h2>Best Flat File CMS: Grav</h2>
This was a tight race with <a href="https://www.cmscritic.com/top-flat-file-cms-platforms-for-building-simple-websites-fast/" target="_blank">Kirby</a>, but in the end, <a href="https://getgrav.org/" target="_blank">Grav</a> took top honors. A consistent winner of our People's Choice Award for "Best Flat File CMS," Grav is also featured in our <a href="https://www.cmscritic.com/top-flat-file-cms-platforms-for-building-simple-websites-fast/">Top Flat File CMS Platforms</a> article.
 
<hr />
 
<img style="max-width:400px;max-height:90px" src="https://cmscritic.com/ms-content/uploads/2022/03/joomla-logo-white-bg.webp" alt="Joomla logo" width="auto" height="auto" /> 
 
<h2>Best Open Source CMS: Joomla</h2>
Despite the far-casting shadow of WordPress, <a href="https://www.joomla.org/" target="_blank">Joomla</a> won big with its community – in no small part to its continued investment in innovation. In fact, 2021 saw a host of new features added to the "Best Open Source CMS" platform, including the <a href="https://www.joomla.org/4/" target="_blank">Joomla! 4.0</a> release with notable improvements. We would like to congratulate the Joomla development team on their win in two categories.
 
<hr />
 
<img style="max-width:400px;max-height:100px" src="https://cmscritic.com/ms-content/uploads/2022/03/alfresco-logo.webp" alt="Alfresco logo" width="auto" height="auto" /> 
 
<h2>Best ECM (Enterprise Content Management): Alfresco</h2>
<a href="https://www.alfresco.com/" target="_blank">Alfresco</a> took home the gold for the "Best Enterprise Content Management" solution, proving its continued authority in the ECM space. Alfresco has enjoyed a successful run over the last few years, including <a href="https://www.cmscritic.com/hyland-acquires-alfresco-focuses-on-cloud-and-global-expansion-of-enterprise-cms/">an acquisition by competitor Hyland in 2020</a>. Despite being under the Hyland umbrella, the company still maintains its brand identity. 
 
<hr />
 
<img style="max-width:400px;max-height:100px" src="https://cmscritic.com/ms-content/uploads/2022/03/hikashop-logo-resized.png" alt="HikaShop logo" width="auto" height="auto" /> 
 
<h2>Best E-Commerce Solution: Hikashop</h2>
This was an interesting one, but the people have spoken: <a href="https://www.hikashop.com/" target="_blank">HikaShop</a>, the e-commerce solution for Joomla, was triumphant over two worthy competitors – <a href="https://www.cmscritic.com/top-10-open-source-ecommerce-platforms/">WooCommerce</a> and PrestaShop. While the competition was tight, there were surprisingly more fans from the Joomla community throwing their support in the ring. 
 
<hr />
 
<img style="max-width:400px;max-height:90px" src="https://cmscritic.com/ms-content/uploads/2022/03/shopify-logo-white-bg.webp" alt="Shopify logo" width="auto" height="auto" /> 
 
<h2>Best Headless Commerce: Shopify</h2>
<a href="https://www.shopify.com/" target="_blank">Shopify</a> has been giving Amazon a run for its money and earning loyal fans along the way. As the leading platform for building e-Commerce solutions – and doing it headlessly – Shopify has become one of the strongest and most trusted brands on the planet for creating online stores and digital commerce experiences.
 
<hr />
 
<img style="max-width:600px;max-height:156px" src="https://cmscritic.com/ms-content/uploads/2022/03/contentstack-logo-white-bg.webp" alt="Contentstack logo" /> 
 
<h2>Best Headless CMS: Contentstack</h2>
We have to hand it to the Contentstack crowd: you really brought the rain! Congratulations on cleaning up in both the "Best Enterprise CMS" and "Best Headless CMS" categories! While most notably a headless platform, Contentstack is also one of the <a href="https://www.cmscritic.com/mach-alliance-releases-study-on-adoption-of-mach-technologies-by-tech-leaders-qa-with-sonja-keerl/">founding members of the MACH Alliance</a>. 
 
<hr />
 
<img style="max-width:200px;max-height:100px" src="https://cmscritic.com/ms-content/uploads/2022/03/yootheme-logo.webp" alt="YOOTheme logo" width="auto" height="auto" /> 
 
<h2>Best Website Builder: YOOtheme</h2>
Always a perennial fan favorite, the "Best Website Builder" category has evolved to include some amazing tools that are getting progressively easier to use. This year, the crown goes to <a href="https://yootheme.com/" target="_blank">YOOtheme</a> - the popular page builder for WordPress and Joomla. While other popular platforms like Webflow and Gantry were in the running, YOOtheme won out with a sizable margin. Congrats to the community of fans that made YOOtheme a winner!
 
<hr />
 
<img src="https://cmscritic.com/ms-content/uploads/2022/03/hugo-logo-wide.svg" alt="Hugo logo" /> 
 
<h2>Best Static Site Generator: Hugo</h2>
The battle was hard-fought – and Gatsby has certainly been a fixture in our coverage over the last few years – but <a href="https://www.cmscritic.com/top-jamstack-static-site-generators-for-2021/">Hugo</a> brought the votes... so congratulations! As a leading static site generator, Hugo has touted its incredibly fast framework for building websites. It's clear that its community of users is continuing to grow and thrive, and showing the love for their favorite JAMstack frontend generator.  
 
<hr />
 
<img style="max-width:400px;max-height:100px" src="https://cmscritic.com/ms-content/uploads/2022/03/uniform-logo-white-bg.webp" width="auto" height="auto" /> 
 
<h2>Best Composable System: Uniform</h2>
We had a battle royale brewing in the newly minted "Best Composable System" category between <a href="https://uniform.dev/" target="_blank">Uniform</a>, <a href="https://www.sitecore.com/" target="_blank">Sitecore</a>, and <a href="https://www.acquia.com/" target="_blank">Acquia</a> – but there can be only one! Congratulations to Uniform for taking the throne and becoming our inaugural winner in this new and exciting segment. With big wind (and big investment dollars) at their back, Uniform is already making bold moves from a hiring and acquisition perspective, and we'll be looking for big things in 2022.  
 
<hr />
 
<h2>And that's a wrap for the 2021 People's Choice Awards! </h2>
<div>See that? Not a single moment of uncomfortable stage antics. That's just another benefit we have over the Oscars. </div>
<div> </div>
<div>While the pandemic threw us all for a loop, it's great to be back to a more normal and predictable cycle with our awards program. We look forward to this event every year because it gives us an opportunity to engage with our readers and learn about what platforms are scoring high in their books. At the end of the day, it's about honoring not just the winners, but our entire CMS community. </div>
<div> </div>
<div>There were some tight races going on in the year's competition, and a few surprises that gave us a moment to pause. But that's what makes the People's Choice Awards so exciting: in any given year, fans can come out of the woodwork and elevate their platform to the top echelon. </div>
<div> </div>
<div>Tomorrow, we'll be posting our Editor's Choice Awards. You're bound to see some alignment in certain categories, and you might be in for a few surprises as well. Our editorial staff made their picks based on a wide range of factors, and we're excited to share them with you. </div>
<div> </div>
<div>Thanks again to everyone for participating in the 2021 People’s Choice Awards. See you later this year!</div>

Oscar Who? We're Celebrating the Winners of the 2021 CMS Critic People’s Choice Awards 

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The hype around digital experiences, headless, MACH, customer journeys, and other buzzwords can be deafening. 
But what about content? And more specifically, managing content? 
For most people in the CMS industry, managing content is considered "core functionality" when it comes to a content management system, but also an area that hasn't really been front and center for the past few years. 
Managing content – so you can do more with it – has huge potential. But how do you tap into this? 
Let's start our quest for better content management in 2022 by looking at some of the recent analyst reports. I'll then turn to a few other key market trends, provide some inconvenient truths, and finally offer some (hopefully) helpful advice on how you can make progress. 
 
<h2>What do the industry analysts say about managing content in 2022?</h2>
I've looked at the reports, we've talked about them in our recent <a href="https://www.boye-co.com/groups/cms-experts/" target="_blank">CMS Experts group</a> meetings, and to be blunt: there's so much confusion that even industry insiders struggle to navigate this marketplace.  
If you turn to the most recent <a href="https://www.gartner.com/en/webinars/4005210/the-gartner-magic-quadrant-for-digital-experience-platforms" target="_blank">Gartner Magic Quadrant for Digital Experience Platforms</a>, you can get a glimpse into how one of the larger industry analysts sees the marketplace. As they say in the opening of the MQ report, their focus is on:
"...the demand for platforms to manage digital experiences of customers, partners and employees…"
And the way they look at the vendors is on how well they:
"...enable the composition, management, delivery, and optimization of contextualized digital experiences across multiexperience customer journeys…"
Content is naturally a key part of digital experiences, and Gartner does consider content management a core capability of a DXP. Still, it's listed alongside 14 other core capabilities and 12 optional capabilities. 
16 vendors are included in this year's Gartner report, and content comes up directly and indirectly with a few of the vendors, such as:
<ul>
<li>CoreMedia's strengths in supporting global multisite operations provide a solid platform to ensure consistency for brands.</li>
<li>Magnolia's focus on offering an extensible DXP built from best-of-breed components from different vendors, to the point of enabling customers to replace native content management system (CMS) capabilities.</li>
<li>Oracle's offering being differentiated by content and digital asset management.</li>
</ul>
 
<img src="https://cmscritic.com/ms-content/uploads/2022/03/gartner-mq-dxp-2022.jpg" alt="Gartner Magic Quadrant for DXP graphic 2022" />
It's also worth noting that Gartner looks at <a href="https://www.doxee.com/blog/marketing/what-is-b2e-and-why-it-is-becoming-important/" target="_blank">business-to-employee (B2E)</a> use cases (traditionally known as intranets) and with some of the tools squarely focused on external use cases like digital marketing. This impacts how well they rate in the "horse race style" evaluation approach. 
A noteworthy vendor in this analyst report: Salesforce, who has been marching towards the leader quadrant for quite some time. According to Gartner, they're still positioned as a Challenger, but they've made a few interesting acquisitions – most notably Slack – with the aim of connecting their suite more deeply as a customer experience hub. Salesforce does seem to have a clear vision for integrating its technologies to deliver a more unified digital experience with brand power. Still, where does CMS, and specifically managing content, fit in the Salesforce stack? 
Competing IT analyst firm Forrester released their Q1 2021 <a href="https://www.forrester.com/report/the-forrester-wave-agile-content-management-systems-cmses-q1-2021/RES161667?objectid=RES161667" target="_blank">Agile Content Management Wave</a> a year ago, which covered 15 vendors (mostly the same as Gartner). The initial recommendation from Forrester to buyers was indeed content focused:
"Deliver on the promise of reusable omnichannel content experiences…"
 
<img src="https://cmscritic.com/ms-content/uploads/2022/03/forrester-wave-agile-cmses-q1-2021.jpg" alt="Forrester Wave Agile CMSes Quadrant graphic Q1 2021" />
Further down they mentioned the importance of managing content and experiences centrally to drive reuse. In terms of vendors, they didn't include Salesforce in the report but instead Amplience and Contentstack. 
Forrester hasn't yet released an updated 2022 Agile CMS report, but instead a new report on "<a href="https://www.forrester.com/blogs/why-a-multi-cms-approach-may-be-right-for-your-brand/" target="_blank">Making The Case For A Multi-CMS Strategy</a>." That's back to the age-old discussion of best of breed vs. suites, but also a potential to focus more on where you actually manage your content. That is unless you want to manage your content in multiple systems?
Finally, there's G2, which has its "<a href="https://www.g2.com/categories/web-content-management" target="_blank">Best Web Content Management Software</a>" quarterly grid report. G2 has carved out its own niche with user-based reviews – providing an unbiased, real-world reflection of what content managers and CMS users actually think about different platforms. Interestingly (and confusingly), Hubspot is currently positioned as the Leader on the G2 Grid, but not even mentioned in the reports by Forrester and Gartner. 
We live in confusing CMS times. 
 
<h2>Market trends driving a focus on managing content</h2>
There's always the good advice of not just looking at what someone says, but also their actual behavior.  
The recent acquisition of <a href="https://www.bynder.com/en/press-media/bynder-acquires-content-operations-platform-gathercontent/" target="_blank">GatherContent by Bynder</a> is interesting as it signals an investment in Content Operations or the more hip permutation of "ContentOps." GatherContent was initially a platform designed to "gather content" from different sources (kind of like a pre-CMS, if you will) and has since been developed into a large-scale content operations platform. 
In my analysis entitled <a href="https://www.boye-co.com/blog/2022/3/gathercontent-joins-bynder-to-take-contentops-to-the-next-level" target="_blank">GatherContent Joins Bynder To Take ContentOps To The Next Level</a>, I predict a shift in the content toolstack. Where the past decade has been mostly focused on delivery, content management is really not a solved problem. 
Looking at Google search metrics, can tell you a thing or two about intent and where the market is right now. One telling example: there are many more searches for CMS than for DXP. In fact, we have vendors who have long abandoned the term "CMS" and analysts who have stopped talking about it, evolved its definition, or completely eliminated the category. Meanwhile, there are a huge number of potential buyers that are looking for a new CMS – and using that keyword in their searches. 
There are a few lesser known but still established vendors that are benefiting from this confusion and focusing on managing content. Here's just three examples:
<ul>
<li>Norwegian <a href="https://www.boye-co.com/vendors/enonic" target="_blank">Enonic</a>, with their low friction content platform. Or as they frame it: "The ultimate back-end for your digital experiences."</li>
<li><a href="https://www.coredna.com/" target="_blank">Core dna</a> comes from Australian roots and has invested heavily in being an alternative to legacy technology. Their focus is on making it easy "to build your content the way it makes sense for your business."</li>
<li>"Your content. Better, faster, at scale." This is the positioning statement by <a href="https://kontent.ai/" target="_blank">Kontent by Kentico</a>, the headless CMS that's rapidly growing in adoption on the back of the Czech-based Kentico mothership. </li>
</ul>
Another key market trend is the success of MACH and the <a href="https://www.boye-co.com/blog/2021/10/11/whats-the-mach-alliance-all-about" target="_blank">MACH Alliance</a>. This is indeed a technical focus (Microservices, APIs, Cloud-native SaaS, and Headless) but also opens up different conversations in the enterprise. Historically, many have found themselves having to compromise when making technical decisions, and with MACH becoming more established, it enables customers to look for tools that manage content really well while selecting something else for different use cases. 
One final trend worth mentioning: businesses have a huge focus on building their digital presence, whether its campaigns, new stores, new brands, or introducing new digital functionality, it's always build, build, build. 
While talking about building websites, <a href="https://www.boye-co.com/vendors/wordpress">WordPress</a> remains the world’s #1 CMS. Their Gutenberg Editor was introduced in late 2018 and has made creating and managing digital content much easier. It’s not without controversy, however – one industry blogger even described Gutenberg as a “monumental hack” that is worrisome as a future foundation for WordPress. Will this affect WordPress and its mantle of leadership? Only time will tell.
On the enterprise side of the spectrum, many platforms are doubling down on growth and announcing huge investment rounds, particularly in areas like e-Commerce and headless commerce. One example is Bloomreach, which is keenly focused on being the best SaaS CMS for commerce – and <a href="https://www.cmscritic.com/bloomreach-reaches-2-2-billion-valuation-following-175-million-investment-from-goldman-sachs/" target="_blank">recently reached a $2.2 billion valuation</a> with an investment from Goldman Sachs. In the news from late February, Raj De Datta, CEO of Bloomreach, made an interesting comment:
"At Bloomreach, we believe that if the first 20 years of e-commerce have been about standing up the store or simply transacting online, then the next twenty years are about standing out from the crowd or differentiating in the face of increased digital competition and rising consumer expectation."
Besides using a tech solution that fits your needs, I would say that content and how you manage it is how you differentiate in the face of increased competition and rising expectations. That's the key market trend fueling huge investments. 
 
<h2>Inconvenient truths in the CMS marketplace</h2>
There is no "best web content management system." But there is probably a good Web CMS for what you're trying to do, and that's exactly what we focused on at a provocative session at the <a href="https://www.boye-co.com/past-conferences/2005-2009#2009">Boye Aarhus 2009 conference</a> some 13 years ago.
Much has happened since then, but unfortunately, customers still look for the best CMS. That's an inconvenient truth right there, and navigating the marketplace is not much easier these days. I wrote about that confusion in my post last year and offered some hopefully helpful advice: <a href="https://www.cmscritic.com/how-to-make-sense-of-the-cms-market-in-2021/" target="_blank">How to make sense of the CMS market in 2021</a>. 
A big part of the problem, and a problem that's been around for a very long time, is how many customers keep creating checklists and producing Request-for-Proposals that ask questions that achieve nothing. Specifically, on selecting a CMS, you might find the open selection process by the web standards committee, W3C, interesting – in particular as accessibility was a key selection criterion. For more read: <a href="https://www.cmscritic.com/what-can-we-learn-from-the-w3c-cms-selection-process/" target="_blank">What can we learn from the W3C CMS selection process.</a>
Another key indicator of an immature marketplace, even though this thing has been around for 20 years, is that buyers are not talking to each other as much as they should. That's why we have peer groups; that's why conferences are so important, and that's also why CMS Critic has a big value: so that you can find balance between the vendor marketing and the real story. 
When it comes to managing content, it's interesting that many CMS vendors are also struggling to keep up with the pace. Content migration is still not an easy thing and probably the biggest inconvenient truth that still exists in this marketplace – particularly when it comes to managing content in your CMS of choice. More often than not, it's actually more of a people problem. It's the people and the team who builds your site and, in the process, makes some key decisions – and it's down to the team that designs and implements the content experience afterwards to make it work. 
A bad team without a driver's permit will navigate their CMS of choice into a wall, while a good and experienced team will make almost anything work. 
 
<h2>Manage content like a pro</h2>
Let's wrap up this 2022 post by trying to learn from the best, in particular when it comes to content. 
To a digital leader, there's actually some good news in the world right now, even though the pandemic and the war in Ukraine are both inescapable realities. Digital strategies and playbooks, which used to be gathering dust and a low-priority thing, are increasingly being put to good use. And the importance of a digital mindset is no longer questioned.
To quote Ashley Budd from Cornell: "<a href="https://www.boye-co.com/blog/2020/4/23/we-cant-rely-of-the-content-strategy-of-the-past">We can't rely on the content strategy of the past</a>." The new approach that she advocates includes:
<ul>
<li>creating various ways for people to help and make it easy for them to contribute </li>
<li>providing content themes to showcase the breadth of what your organization can offer</li>
</ul>
There's also progress when it comes to identifying content gaps – that's content you are missing on your website as customers are searching for it or because you've designed your site to focus on health and wellness but are short on authoritative content. There are guides and tools in the marketplace to help you, including from SEO experts like <a href="https://backlinko.com/hub/seo/content-gap" target="_blank">Backlinko</a> and ahrefs that come with a <a href="https://ahrefs.com/academy/how-to-use-ahrefs/site-explorer/content-gap" target="_blank">Content Gap report</a>. Website governance vendor <a href="https://littleforest.co.uk/" target="_blank">Little Forest</a> also has an interesting approach to identifying the content you need to be creating. 
There's also the term "content design." What is that, really? 
According to Melinda Belcher at Mastercard, content design focuses on the objective of driving preferences for their products and services. In other words, content design drives great customer experience through storytelling, clarity, and relevance. Still, content design is far from an established practice as compared to user experience design. Read more in this post: <a href="https://www.boye-co.com/blog/2020/11/13/content-design-drives-great-customer-experience-at-mastercard" target="_blank">Content Design Drives Great Customer Experience At Mastercard</a>. 
When it comes to managing content – and why I firmly believe this will be the year – the single biggest reason is the topic of trust. The <a href="https://www.edelman.com/trust/2021-trust-barometer" target="_blank">2021 Edelman Trust Barometer</a> speaks of a "failing trust ecosystem unable to confront the rampant infodemic, leaving the four institutions – business, government, NGOs and media – in an environment of information bankruptcy."
Content is key to addressing it. To quote <a href="https://www.boye-co.com/speakers/tim-walters" target="_blank">privacy and trust expert Tim Walters</a>, you need to: 
"Embody, demonstrate, and project trustworthiness."
It's not just about compliance. It's not just about designing a better cookie banner or protecting consumer data privacy. In fact, it's what Tim Walters calls a "Global Data Privacy Revolution" – and this also impacts how we manage content and enhance growth. It's <a href="https://www.boye-co.com/blog/2022/3/6/the-necessary-shift-from-privacy-to-trust" target="_blank">the necessary shift from privacy to trust</a>. 
In closing: the best, in my humble view, are the ones who are sharing their work openly. Whether epic successes or that project that could have gone more smoothly, those are the heroes and the stories that drive us forward. If we continue to work together, it might also remove some of the confusion we're experiencing at the moment. 
Good luck with your projects this year! Hopefully, you've learned something about change and how we aspire to manage content. And if you're evaluating a CMS, remember to think about what it means to truly manage content.

Will this be the year where CMS is finally about managing content?

Featured image of graphic man pulling down a curtain to reveal a large text graphic of the word "CONTENT"

<a href="https://www.sitecore.com/blog/headless/what-is-mach-architecture#:~:text=MACH%20architecture%20is%20a%20set,independently%20developed%2C%20deployed%20and%20managed." target="_blank" rel="noopener">MACH</a> is accelerating a bit like... well, <a href="https://en.wikipedia.org/wiki/Boeing_X-37" target="_blank" rel="noopener">Boeing's X-37</a> orbital spacecraft.
Just how fast can this experimental plane go? According to several sources, it can easily reach speeds of MACH 25.
MACH 25. Wow! That's fast. And it's exactly how the growth of MACH has felt: like we're heading into orbit.
What's fascinating is not just the velocity at which MACH has taken off, but the community awareness and adoption it has garnered in a relatively short period of time. The banner of MACH (which stands for Microservices-based, API-first, Cloud-native SaaS, and <a href="https://www.cmscritic.com/top-free-headless-cms-platforms/">Headless</a>) has become a symbolic flag across the digital industry, crystallizing the vision of a composable enterprise – one in which every component is plug-and-play, scalable, replaceable, and continuously improved to meet the evolving demands of businesses. 
And what better wingman on this meteoric flight than the <a href="https://machalliance.org/">MACH Alliance</a>: an industry organization founded by <a href="https://www.cmscritic.com/commercetools-acquires-frontastic-adds-composable-frontend-capabilities-to-headless-commerce/">commercetools</a>, <a href="https://www.cmscritic.com/contentstack-raises-57-5-million-in-series-b-round-qa-with-ceo-neha-sampat/">Contentstack</a>, EPAM Systems, and Valtech to "future-proof enterprise technology and propel current and future digital experiences." Formed in June of 2020, the MACH Alliance has sought to bring together like-minded tech companies to push for MACH as an enterprise standard. Over the last two years, this fledgling community has exploded to 50 certified members composed of market-leading headless CMS and DXP systems, e-Commerce providers, consultants and integrators, and three major platform enablers – including <a href="https://www.cmscritic.com/aws-joins-mach-alliance-as-enabler-member-reflects-growth-of-cloud-native-solutions/">AWS</a>. 
The MACH Alliance has certainly become a voice for change at an industry level, ushering in a new era for enterprise experience technology. Heck, Forrester's Joe Cicman <a href="https://www.forrester.com/blogs/buy-an-integrated-platform-not-a-box-of-rocks/" target="_blank" rel="noopener">described them</a> as the "bouncers controlling the velvet rope at the entrance of the Coolest Tech in Town Club" – a quote that would put a bit of swagger in anyone's stroll. But despite the measurable energy and chatter around MACH, there's still that eight-hundred-pound gorilla of a question:
Are companies really investing in this technology? And if not, are they planning to move to MACH?
That's what the MACH Alliance set out to determine in a recent study. The data from its report was interesting, to say the least – and we had a chance to connect with <a href="https://www.linkedin.com/in/sonjakeerl/" target="_blank" rel="noopener">Sonja Keerl</a>, President of the MACH Alliance, to inquire about the findings and help further "demystify MACH."
<h2>MACH adoption is a growing focus for tech leaders</h2>
Announced earlier this month, the <a href="https://machalliance.org/insights/our-2022-research-shows-mach-adoption-is-high-on-the-agenda-for-tech-leaders" target="_blank" rel="noopener">"Enterprise MACHified" 2022 study</a> – conducted by <a href="https://melresearch.co.uk/" target="_blank" rel="noopener">Mel Research</a> –  polled IT leaders on their current adoption, readiness, and future plans for the use of MACH architecture and technologies. The study provides a snapshot of the current state of MACH adoption across several key geographies, revealing that many tech leaders have continued to progress towards MACH architectures over the past year – with a 19% increase in companies that have moved away from monolithic to best-of-breed, composable solutions. 
According to the study, these same tech leaders see MACH as the "future of architecture," with 79% planning to increase their investments over the next year and beyond. At the same time, the research highlights some challenges around speed and flexibility as it relates to the cycle of customer experience (CX) improvements. Organizations also continue to struggle with on-premises costs while focusing more budget around speed, privacy, and other CX considerations. 
For the study itself, Mel Research spoke with a range of technology decision-makers (CIO/CTOs, VP/SVP, Senior Managers) across the UK, Germany, and the US. All organizations had at least 5,000 employees and a revenue of at least $500M annually. The research sought to:
<ul>
<li>measure and monitor readiness to transition to best-of-breed</li>
<li>identify drivers behind decision making</li>
<li>reveal the barriers to MACH architecture uptake</li>
<li>understand experiences from companies in transition</li>
<li>detail who the key stakeholders are in the decision making process</li>
</ul>
The report is both optimistic and cautionary – and further codifies the MACH Alliance's agnostic mission to serve its community with meaningful knowledge and resources. The data is presented through a frank and unbiased lens while illustrating where the most significant barriers exist to MACH adoption. There's a ton of rich detail in the study itself, which can be <a href="https://machalliance.org/insights/our-2022-research-shows-mach-adoption-is-high-on-the-agenda-for-tech-leaders" target="_blank" rel="noopener">downloaded here</a>.
<h2>Q&amp;A with Sonja Keerl – President, MACH Alliance </h2>
CMS Critic had an opportunity to connect with Sonja Keerl, who also serves as the Global Head of Product Marketing at Contentstack (one of the founders of the MACH Alliance). We asked for her perspective on a few key data points, and she provided some fantastic insight. We highly recommend reviewing the study and cross-referencing the answers below.
<hr />
CMS Critic (CC): What might account for the variance between the UK and German data when it comes to decision-makers seeing MACH as the future of architecture? It’s a fairly wide gap. Is it just the sample size – or is something else going on from a tech culture perspective?
Sonja Keerl (SK): The sample sizes are roughly the same for all intents and purposes. The data shows that generally, Germans are less “bold” than other nations. Respondents from Germany expressed more caution when it comes to being early adopters than those in the US and UK. They seem to consider more of the “rational” factors, often needing more specifics around the tech-specs of things, clearer explanations of features and benefits, and the like.
<hr />
CC: Can you expand on the data’s revelations about headless and microservices benefits not being top of mind for most respondents? What can be gleaned from this insight?
SK: It’s not so much that the benefits aren’t top of mind, but instead that many IT leaders are still in the implementation phase and are not seeing the benefits yet.
<hr />
CC: There’s been increased sensitivity around cybersecurity as of late, elevated by the crisis in Ukraine. How might this impact the importance of MACH, especially given that it’s already seen as a key factor for driving the transition?
SK: The focus on cybersecurity has never been more important, and having good digital hygiene, as we’ve called it, is crucial. MACH tools do play a part in this, as they are compartmentalized by design, which can be used to define security access rules. The “M” in MACH stands for microservices, a type of software architecture that breaks up an application (think: an e-Commerce platform) into smaller individual services (such as product information, pricing, or checkout). 
The key here is ensuring employees and contractors only have access to the information they need to do their jobs, and nothing more. A compartmentalized security approach creates zones of permissions that provide relevant parties access to the services and data they need, but access to the full scope of data is extremely tight. Stolen credentials then have a limited amount of movement and become less valuable.
The security implications have indeed been a driving force toward the increased adoption of MACH.
<hr />
CC: The research on the barriers to MACH is especially poignant, with a large majority of respondents citing a “resistance to change” as the key obstacle. That is closely followed by “vendor lock-in,” which seems to be a centerpiece of the MACH narrative. How is the MACH Alliance working to help overcome these challenges to adoption? Is this a typical technology cycle of early adopters versus late, or are we seeing something different with these trends? And how might organizations achieve greater insight around the ROI of investing in MACH solutions?
SK: To an extent, it’s a fear of newness and change. If things have been done the same way all along, even if that way is no longer the best, it’s familiar, it’s comfortable and it’s going to be an uphill battle for change. That sense of familiarity carries a high price, though, as we see with this research. MACH Alliance was formed for this very reason, to help demystify MACH and help organizations see how it could work for their own business, and we’re doing that by providing every resource possible for businesses that want to learn more. 
Some of the things we encourage companies to ask themselves as they consider the transition from monolith to MACH include: 
<ul>
<li>Does your current ecosystem make things difficult to change?</li>
<li>Are you currently operating a big monthly or longer release cycle?</li>
<li>Does it feel like you are upgrading your systems all the time?</li>
<li>Do you seem to be using 50% of a platform but paying for 100% of it?</li>
<li>Are DevOps, CI/CD, and Product-led roadmaps blocked by your current setup?</li>
<li>Would the increased revenue from a MACH ecosystem outweigh the costs and risks associated with a full re-platform?</li>
</ul>
<hr />
CC: The cost of upgrades is telling. How does this underscore the opportunity for MACH?
SK: It’s straightforward: When you break free from the release cycle, which could be likened to a hamster wheel, you can allocate time, money, and people towards other things, like innovation, that drive new revenue streams or other forms of business value. The opportunity for MACH is tremendous. I think execs see that. It’s just about getting them to make that commitment to change that can be a slower pull, but we believe we’re pulling in the right direction. 
<hr />
CC: One of the final recommendations from the research firm is to work with IT teams to convince them of the benefits of MACH. How is the MACH Alliance taking action on this? What sort of programs and resources are you providing from a community perspective to help overcome this obstacle? And if leaders are largely convinced, how can they play a bigger role?
SK: Our role is to educate IT professionals about the benefits MACH can deliver through use cases and practical sessions like <a href="https://machalliance.org/insights/when-and-how-to-move-from-a-monolithic-approach-to-a-composable-platform-ecosystem" target="_blank" rel="noopener">this webinar</a> discussing when and how to move from a monolithic approach to a composable platform. And <a href="https://machalliance.org/insights/understanding-the-total-cost-of-ownership-and-roi-for-mach-architecture" target="_blank" rel="noopener">this article</a> is about calculating the TCO and ROI of MACH. Our ambassadors are independent of our member companies, and all have first-hand experience implementing these technologies.
The leading-edge companies who could recreate their core concepts, who could restructure, reorient and reprioritize, grew three times the rate of their peers in the first two years of Covid. With an anticipated increase in IT budgets on the horizon, IT leaders first need to look at getting all the pieces they have into the cloud. By nature, MACH supports an incremental approach to digital transformation. By breaking the platform down by functionality, they can add new MACH elements which only affect a small part of a business process and meet specific business needs, so people don’t have to spend their entire way of working just to test out a new feature. The MACH approach allows for easy, incremental change without a huge investment and disruptive change.

MACH Alliance Releases Study on Adoption of MACH Technologies by Tech Leaders: Q&A with Sonja Keerl

MACH Alliance featured image with Sonja Keerl headshot and MACH Alliance logo

<div>
While 2022 has already been unpredictable in almost every way, the one persistent trend in the CMS market is the continuous flow of investment dollars.
Speaking of investments: the latest announcement comes from <a href="https://craftercms.org/" target="_blank" rel="noopener">CrafterCMS</a> – an open source Git-based headless platform for enterprises. The company revealed that it has closed on a second institutional round of funding from Lighter Capital, the leading fintech lender of non-dilutive financing to tech startups. 
Crafter first partnered with Lighter Capital in 2019 with an investment of revenue-based debt, which was paid off ahead of schedule thanks to CrafterCMS's faster than anticipated growth and profitable operations. According to the company, this new and larger second round of capital will fuel continued growth for the niche CMS player. 
</div>
<div>Crafter's news comes on the heels of a heated cycle of funding, including <a href="https://www.cmscritic.com/bloomreach-reaches-2-2-billion-valuation-following-175-million-investment-from-goldman-sachs/" target="_blank" rel="noopener">Bloomreach's</a> $175 million round and <a href="https://www.cmscritic.com/elastic-path-secures-60m-in-funding-for-composable-commerce-growth/" target="_blank" rel="noopener">Elastic Path's</a> securing of $60 million in financing to grow its composable commerce solutions. It appears that investment dollars are finding their way to every layer of the CMS and DXP stack in response to the continued focus on digital transformation. 
<h2>Driving value in a competitive headless CMS marketplace</h2>
CrafterCMS is a Git-based headless content management system, allowing users to work locally in teams via an API-powered Git repo. This gives developers greater control over versioning while enabling them to work in their preferred languages with their favorite tools and processes. Crafter's flexible headless architecture provides everything a user needs to create modern digital experiences and connect to a wide array of omnichannel endpoints – including websites, mobile devices, kiosk screens, email, video, and more. 
Crafter also has the distinction of being open source with an active community across a variety of channels. Developers can access a range of resources from source code to documentation and connect with the company and other users via Slack, Discord, and StackOverflow. 
The platform offers self-managed, self-managed on-premises enterprise support, and fully-managed private SaaS/PaaS operations and support. All offerings are sold as recurring, annual support subscriptions. 
<h2>Enhancing digital experiences in an omnichannel world</h2>
According to the company, Crafter appreciates high customer renewal rates, low customer churn, and strong upsell with major brands and enterprises across the globe – which has helped it achieve rapid growth. Crafter's enterprise customers range from the Fortune 500 to large government agencies to digital-native startups – all running mission-critical, highly scalable enterprise websites and various multi-channel digital experiences that include e-Commerce, OTT video, employee intranets, customer portals, interactive voice assistants, AR/VR experiences, and more.
"CrafterCMS continues to scale to meet growing customer demand, which we've seen accelerate as major enterprises and hyper-growth startups are looking for a modern content platform on which to build next-generation digital experiences," said Mike Vertal, President and CEO of CrafterCMS. "With growth comes the need for financing, and Lighter Capital has proven to be an ideal partner for us. This second round of capital will allow us to accelerate our expansion plans and do so without any of the ownership dilution of traditional venture capital financing. At the same time, it will foster the discipline to maintain both capital efficiency and a strong balance sheet for the long term, allowing us to focus entirely on driving customer success and nurturing our open source community."
Lighter Capital is the largest provider of non-dilutive debt capital to startups. It has revolutionized startup financing by making it easy for entrepreneurs to quickly access up to $4 million in non-dilutive growth and working capital through our tech-enabled lending process. With no hidden fees, warrants, or covenants, founders have full control over how to use the funds. Since 2010, Lighter has invested hundreds of millions of dollars of non-dilutive funding to hundreds of companies in the US, Canada, and Australia.
"Crafter is an ideal Lighter Capital client," said Jon Prentice, Investment Director at Lighter Capital. "We look for strong recurring revenue models and capital-efficient operators. Mike and his team have built a scaling company. Investment from Lighter allows them to immediately access capital to achieve goals and boost growth without dilution or changing the company's vision."
</div>
<h2>Q&amp;A with Mike Vertal, President and CEO, CrafterCMS</h2>
CMS Critic had an opportunity to connect recently with <a href="https://www.linkedin.com/in/mikevertal/" target="_blank" rel="noopener">Mike Vertal</a>. He shared some of his views on the CMS market, the value of being open source, and their plans with Crafter Studio.
<hr />
CMS Critic (CC): The CMS and DXP markets are getting extremely dense and commoditized, and headless seems to be taking up more of the air in the room. Where do you see Crafter having its greatest strategic advantage? And how will this new funding be used to support your growth goals?
Mike Vertal (MV): Yes, headless is all the rage, but this is only one of many features needed in a modern enterprise CMS. The CMS market is, of course, dense and highly fragmented, with many of the headless-only CMSs focused on simpler use cases. In contrast, CrafterCMS focuses on the needs of larger enterprises and fast-growing startups that have more sophisticated content management needs and who are building a wide variety of new digital experience applications. To address this segment of the market, Crafter’s unique differentiators include:
1) Git-based content repository: Unlike most other CMSs that are built on top of databases (either SQL or NoSQL), Crafter is built on top of Git as its content repository. This not only provides much more extensive content versioning, auditing, branching, and rollback capabilities but also allows developers to leverage GitOps to accelerate development cycles of content-enabled apps.
2) DevContentOps processes: Headless is only about building apps on top of APIs; Crafter also streamlines developer workflows by eliminating bottlenecks of traditional database-centric CMSs, enables better collaboration among the developer teams and content authoring teams, and eases integration with enterprise DevOps and CI/CD tools via APIs. This is what we call DevContentOps – integrating content management processes into the traditional DevOps processes and tooling.
3) Powerful and user-friendly content authoring: Many of the simpler headless CMSs have crippled the content authoring teams, leaving them with primitive content creation/editing/preview/workflow/publishing capabilities. In contrast, Crafter has a sophisticated content authoring toolset (Crafter Studio) that supports in-context editing, multi-channel previews, drag/drop experience building... that content teams can use to improve productivity regardless of the front-end technology that the development uses to build the end user experience. So whether the development team has used React, Angular, Vue, HTML5, A-Frame (for AR/VR), or whatever, the content authors get a truly WYSIWYG editing capability. This is quite unique in the industry.
4) Proven in larger enterprises: our clients include Marriott, MasterCard, Penn Mutual, BNY Mellon, Papa Johns, UK Government, US Navy, among many others. The funds will be used to continue investing in CrafterCMS development, including our upcoming Version 4 release that will significantly advance Crafter Studio (content authoring platform) and will add significantly more reusable plugins available on the CrafterCMS Marketplace, along with further investments in customer success and our open source community.
<hr />
CC: What part is open source playing for buyers in 2022?
MV: Open source is slowly but surely taking over more of the enterprise, you just have to look at the tremendous success of Elastic, MongoDB, Confluent, Datastax and Gitlab to name just a few as proof. This is because savvy enterprise technology buyers realize that open source not only delivers better value over the long term, but also provides higher levels of security, agility, and innovation.
At CrafterCMS, we spend less than 20% of our revenues on sales/marketing expenses (compared with 70%-100% or more spent by proprietary and SaaS-only vendors), as our open source business model allows us to reach into enterprises much more cost effectively. Further, our open source community helps us 1) identify a wide range of new use cases and interesting new features, 2) contribute to the development efforts, 3) test and document early releases, and 4) find and resolve any security issues extremely rapidly, among a host of other benefits that are typical of open source projects.
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CC: How are you adapting to the composable revolution that’s driving more MACH-based solution selling for headless platforms?
MV: CrafterCMS fits perfectly well into composable, MACH-based architectures. We have always focused exclusively on being a best-of-breed CMS, and not building out a full-suite of DXP capabilities. Furthermore, CrafterCMS itself is a MACH-based system. How?
Micro-services: CrafterCMS is composed of several decoupled services: content authoring, content delivery, content publisher, content search, Git-based content repository, user profiles, etc..
API-first: Both Crafter’s content authoring and content delivery systems are API-first headless platforms, supporting REST, GraphQL, Javascript (Nodejs, Next js, etc.), and Java APIs. Furthermore, Crafter supports extensible APIs, allowing server side APIs to be scripted, extended, created.
Cloud-native: Crafter’s content delivery system is stateless and serverless, allowing elastic scalability in any cloud and allowing operations to be extremely simple.
Because CrafterCMS itself is based on a MACH architecture, our users can integrate Crafter easily with other MACH-like services such as e-commerce tools like commercetools, cloud-based OTT video streaming services like AWS Media Services, interactive voice assistants such as Alexa devices, to name just a few. Moreover, many of these integrations are available off the shelf in the CrafterCMS Marketplace today, allowing composability of solutions with minimal development. As mentioned above, the new funding will allow us to invest in many more of these integrations and make them available on our marketplace.
<h3>About CrafterCMS</h3>
CrafterCMS replaces the broken paradigm of traditional content management and enables a new era of fast, agile and easier development of innovative digital experiences that benefits large enterprises and fast-growing startups. As an open-source, API-first and Git-based headless platform, CrafterCMS is amazing for developers, easy for content authors, and fantastic for DevContentOps. Enterprises can choose from support options that include self-hosted/self-managed, fully-managed private SaaS/PaaS in the cloud, and community-supported open source. Learn more about the open source project at <a href="https://craftercms.org/" target="_blank" rel="noopener">https://craftercms.org</a>, and enterprise solutions at <a href="https://craftercms.com/" target="_blank" rel="noopener">https://craftercms.com</a>.
<h3>About Lighter Capital</h3>
Lighter Capital is a fintech company revolutionizing startup finance by offering a new funding path for early-stage tech companies. We understand that an entrepreneur’s two greatest constraints are time and money, and we’ve developed technology to fund companies quickly and easily. We provide up to $4 million of non-dilutive growth capital in a fraction of the time it takes to raise from traditional sources. Based in the US and Australia, we’ve provided over 800 financings to 425+ companies across the US, Canada,

CrafterCMS Announces Second Round of Financing to Fuel Rapid Growth: Interview with CEO Mike Vertal

Featured post image of CrafterCMS logo with headshot of CEO Mike Vertal

"Headless broke the editing experience."
That was one of the many enlightening observations we heard during a press briefing yesterday with Pierre Burgy, CEO of <a href="http://strapi.io/" target="_blank" rel="noopener">Strapi.</a> Along with a few sneak peeks of what to expect at the second annual <a href="https://conf.strapi.io/" target="_blank" rel="noopener">StrapiConf</a>, the presentation covered some exciting announcements from one of the world's leading open-source headless content management systems (CMS).
Now in its second year, StrapiConf is the company's free annual conference, focused on its growing community of global users. One of the highlights of the two-day event has been the launch of the beta version of Strapi 4.2 – which features TypeScript support, a "dark mode" screen option, and an in-app marketplace packed with integrations. 
<h2>Enhancing the developer experience with TypeScript</h2>
<a href="https://www.typescriptlang.org/" target="_blank" rel="noopener">TypeScript</a>, one of the most requested features on the Strapi roadmap, now makes the Strapi codebase more reliable, accessible, and easy to refactor for developers. TypeScript provides numerous features, including the addition of syntax to JavaScript – enabling users to catch errors earlier within their editor. TypeScript was also reported as being used by 78% of the <a href="https://2020.stateofjs.com/en-US/technologies/javascript-flavors/" target="_blank" rel="noopener">2020 State of JS</a> respondents, with 93% saying they would use it again.
"When we developed Strapi v4, we anticipated TypeScript support by introducing an internal typing system," said Alexandre Bodin, CTO, Strapi. "The new TypeScript support relies on that, but it will also be very useful for schema and data migration. This brand new version also introduces a dark mode option for those who prefer dark interfaces. This new functionality also sets the foundations for more advanced and custom themes in the future."
<h2>Growing a stronger community at StrapiConf</h2>
According to the company, StrapiConf is assembling more than 4,000 attendees and 20 sponsors from across the Strapi Community. The mission: learn, contribute, and collaborate on the future of the leading open-source headless CMS. Holding a second annual conference is a clear signal that Strapi's footprint and market position is gaining ground and should give industry watchers and investors a reason to pay attention. 
With more than 43,000 stars on <a href="https://github.com/strapi/strapi" target="_blank" rel="noopener">GitHub</a>, 700 active contributors, and more than 5 million downloads, Strapi is the fastest-growing open-source Headless CMS. Strapi empowers developers to quickly build apps that enable collaboration and collective intelligence over the entire content lifecycle.
<h2>Strapi Market expands headless and composable ecosystem</h2>
Following the announcement last month of <a href="https://market.strapi.io/" target="_blank" rel="noopener">Strapi Market</a>, a marketplace of plugins and integrations, Strapi v4 now adds access directly in the admin panel, giving users the ability to easily find and install v4 plugins in seconds taking advantage of new features while securely accelerating time to production. 
"Imagine a world where you could pull from any device, in any format, content that is connected to various services and co-created by hundreds of people," said Burgy. "With this new release, we're moving beyond the creation of a Headless CMS and building a Composable Content Platform together with the Strapi community and ecosystem."
Strapi also shared its plan for another highly requested feature called custom fields, a powerful way to aggregate application programming interfaces (APIs), making frontend engineers' lives easier and significantly speeding up development. Custom fields enable support for new business data from external sources and improve the content editing experience by exposing new content types directly in the administration panel. 
<h2>Coming soon: Strapi Cloud</h2>
During our press briefing, Burgy pointed out that while some customers prefer on-prem, others want cloud hosting without the challenges of managing servers. 
To that end, the company shared a few details about the launch of Strapi Cloud: a new offering based on a platform-as-a-service approach. With Strapi Cloud, users will have a seamless deployment process without having to compromise on Strapi's unique customization capabilities. 
Read this <a href="https://strapi.io/blog/strapiconf-2022-announcements-recap" target="_blank" rel="noopener">blog post</a> to learn more about all the StrapiConf announcements in more detail. 
<h2>About Strapi</h2>
Strapi is the leading open-source headless CMS: 100% JavaScript, extensible, and fully customizable. Strapi enables developers to build projects faster by providing a customizable API out of the box and giving them the freedom to use their favorite tools. Content teams use Strapi to autonomously manage all types of content and distribute it from one CMS to any channel including websites, mobile apps, or connected devices. The remote-first company has employees in six countries and is scaling its team globally. To learn more, visit <a href="http://strapi.io/" target="_blank" rel="noopener">strapi.io</a>.

Strapi Announces TypeScript Support, Makes Third-Party Plugins Directly Accessible at StrapiConf 2022

StrapiConf 2022 conference logo against a purple background

Acquia has every DAM reason to be running a victory lap right now – and its DAM has something to do with it.
Recently, the Drupal-powered DXP announced that its <a href="https://www.acquia.com/products/marketing-cloud/dam" target="_blank" rel="noopener">Widen Digital Asset Management (DAM)</a> solution was named a "Leader" in <a href="https://www.acquia.com/resources/reports/forrester-wave-digital-asset-management" target="_blank" rel="noopener">The Forrester Wave™: Digital Asset Management For Customer Experience, Q1 2022 Report</a>. The analyst firm's research evaluated the 14 most significant DAM vendors against 27 criteria grouped into three categories: current offering, strategy, and market presence.
While this news comes fresh off the Forrester presses, it's augmented by the recent publishing of the <a href="https://www.acquia.com/resources/report/gartner-dxp-magic-quadrant?utm_source=google&amp;utm_medium=cpc&amp;utm_campaign=ppc_google_bof_mc_2022&amp;utm_content=7013a000002hl4dAAA&amp;utm_term=ppc_google_bof_mc_2022&amp;gclid=Cj0KCQiA95aRBhCsARIsAC2xvfwt8tHfpiJWirnXF0U4tNCgxIL4EoPamKncFewhJltgH7JITnH0kTUaAtQ7EALw_wcB" target="_blank" rel="noopener">2022 Gartner Magic Quadrant for Digital Experience Platforms (DXP)</a>, where Acquia continues to tighten the race for leadership with <a href="https://www.cmscritic.com/adobe-acquires-video-collaboration-platform-frame-io/">Adobe</a> and <a href="https://www.cmscritic.com/optimizely-partners-with-google-cloud-to-take-experimentation-to-the-next-level/">Optimizely</a>. 
<h2>Broadening DXP with DAM</h2>
Last year, Acquia <a href="https://www.cmscritic.com/acquia-widens-its-dxp-stack-with-widen-acquires-dam-and-pim-capabilities/" target="_blank" rel="noopener">acquired Widen</a> in an effort to bring its best-of-breed DAM and PIM capabilities to its expanding ecosystem. As a platform, Widen has been focused on large organizations where marketing teams required a more comprehensive <a href="https://www.widen.com/blog/digital-asset-management" target="_blank" rel="noopener">digital asset</a> strategy for managing rich media, product information, and marketing content into a single workflow – and all accessible via an intuitive user interface. 
With content being at the heart of digital experiences, acquiring Widen was a well-calculated move for Acquia. According to the Forrester report, Widen continues to lead the way with clear strengths around search and marketing features, rounding out Acquia's digital experience platform model and filling the critical gaps of workflow and asset management capabilities.
<h2>Scoring high marks across all Forrester criteria</h2>
Widen earned the highest possible scores across Forrester's nine DAM criteria, including AI metadata extraction, search, digital rights management, version control, content performance analytics, usability and user interface, creative toolset integration, planned enhancements, and commercial model.
The report also stated that Widen offers a "clear commercial model and transparent pricing," as well as "superior capabilities with its creative toolset integration" and "solid digital rights management capabilities including integrations into third-party DRM applications." It also concluded that Widen's roadmap of planned enhancements, which are influenced by customer feedback multiple times a year, is a key advantage. 
"We believe that Forrester's findings prove the strength of Widen's DAM technology when combined with the Acquia Digital Experience Platform (DXP)," said Jake Athey, VP of Marketing at Widen. "The addition of Widen to Acquia DXP brings our customers enhanced capabilities around rich media and product information content, providing even more opportunities to build world-class digital experiences."
You can access a complimentary copy of the report here: <a href="https://www.acquia.com/resources/reports/forrester-wave-digital-asset-management" target="_blank" rel="noopener">The Forrester Wave™: Digital Asset Management for Customer Experience, Q1, 2022</a>.
<h2>About Acquia</h2>
Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions and help businesses stand out. Learn more at <a href="https://www.acquia.com/" target="_blank" rel="noopener">https://acquia.com</a>.

Acquia's Widen Named a "Leader" in Forrester Wave Report for Digital Asset Management for Customer Experience

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