Articles - Page 26

What I Mean to Say: A Practitioner Perspective on AI, Semantics, and Content Evolution

msalvatierra

If <a href="https://www.linkedin.com/in/vojtechboril/" target="_blank">Vojtech Boril</a> has a crystal ball in his possession, it’s time to come clean.
Maybe it was sheer luck that his company, <a href="https://www.cmscritic.com/kontent-ai-introduces-industrys-first-headless-cms-with-native-ai-capabilities/">Kontent.ai</a>, would embrace the “AI” domain in 2022. Or was their official <a href="https://www.linkedin.com/pulse/taking-kentico-kontentai-next-generation-digital-petr-palas/">spinoff from Kentico</a> some mystical prognostication of things to come?
I wasn’t sure, but Vojtech settled the question for me.
“Bringing AI into the CMS world has been part of our vision for a long time,” he said. “Our company name – which we chose a year ago – is good proof that this launch is not just a quick reaction to the new ChatGPT trends.”
Tarot cards and tea leaves aside, this is an exciting time for Vojtech and Kontent.ai. Since introducing <a href="https://openai.com/" target="_blank">OpenAI’s</a> large language model late last year, many content management vendors have entered the AI race. In several cases, they leverage ChatGPT as a basic plugin or integration.
But last week, Kontent.ai announced the early availability of the first native AI capabilities to a headless CMS.
Native, you say? How so? I had a thousand questions – none of which <a href="https://www.cmscritic.com/from-chatbots-to-contentops-how-ai-is-coming-to-your-cms-whether-you-like-it-or-not/">ChatGPT</a> could answer.
Thankfully, <a href="https://kontent.ai/events-and-webinars/first-look-at-native-ai-capabilities-in-kontent-ai/" target="_blank">during a recent webinar</a>, Kontent.ai offered an informative first look at these AI features. This filled in many blanks, but I still connected with Vojtech to ask why he thinks these new capabilities are game-changers. As the Vice President of Growth &amp; Marketing, he combines content and platform POVs into one brain. He's also an avid runner with some intimidating pace times – so he's accustomed to staying ahead of the pack. 
<h2>A first look at native AI capabilities</h2>
One would assume that a content management vendor would produce quality content to promote its products and services. That’s not always the case, but Kontent.ai has consistently delivered the goods. Last week’s webinar on its native AI was no exception and provided a solid overview of the new features.
The session – hosted by <a href="https://www.linkedin.com/in/hrubytomas/" target="_blank">Tomas Hruby</a>, Lead Product Manager, and <a href="https://www.linkedin.com/in/jordan-torpy-82087b4a/" target="_blank">Jordan Torpy</a>, Product Marketing Manager – opened on the new “Gold Rush” into the AI market, and how ChatGPT has ignited every CMS vendor to jump on the bandwagon. Both commented on seeing many different approaches across the digital experience market, which has undoubtedly informed their innovation.
According to Tomas, ChatGPT seems easy to repurpose, but in reality isn’t that simple. Large language models become challenging to master for prompt creation and obtaining accurate results. He called these skills more of an “art,” contrary to the promise of automation.
In the webinar, the duo focused on three key challenges with current AI solutions: understanding context, composing AI, and integration. Jordan provided an example of how large language models struggle to incorporate brand guidelines, tone of voice, and other factors exclusive to a given company. This training is time-consuming and difficult to orchestrate for content creation.
One of the big concerns for enterprises is around the unknowns of integration. For example, does the customer or vendor maintain the AI capabilities? Is it a plugin built by an open source community? They also discussed the increased API surface area that may be vulnerable to attacks – and that many enterprises are reluctant to share proprietary content with public models.
In each case, it’s clear there are gaps with current AI solutions – and Kontent.ai’s native capabilities promise to bridge those gaps to usability.
<h2>The vision for AI in a headless CMS</h2>
Given the challenges that AI presents when integrating into a CMS, what was the vision guiding Kontent.ai’s native capabilities? Tomas and Jordan boiled it down to a couple of key pillars during the webinar.
First, Kontent.ai is a fully integrated experience designed for what they call “fluent content creation.” As a native set of platform features, the AI respects internal formatting across your work, making it all more conformant. Content creators will also find the AI tools highly intuitive from a UI perspective, and available where they would expect them to be.
The second pillar is delivering accurate suggestions. This is a big one, as most large language models provide questionable results. Much of this concerns prompt design, or the ability to feed the AI with the proper context. With Kontent.ai, the native capabilities are built with context in mind, so it respects your company’s brand guidelines or tone of voice, and doesn’t “hallucinate” as it often does with open learning models.
Kontent.ai also provides what Tomas calls a “hidden sophistication” driven by complex pipelines designed to streamline tasks like converting notes into formatted content.
<img src="https://cmscritic.com/ms-content/uploads/2023/06/kontent-image-3-1024x620.jpg" alt="Composite of Kontent.ai native AI user experience with multiple windows of functionality" />
<h2>What really sets native AI apart?</h2>
First and foremost: Kontent.ai’s native capabilities are not a plugin. This is a marked difference from other platform strategies that leverage basic connectors to ChatGPT. Tomas states this distinction will allow users to work more efficiently and effectively as part of a CMS toolkit.
Another big difference is that the solution is fully GDPR compliant. This is achieved in large part by the <a href="https://azure.microsoft.com/en-us">Azure</a> backbone. Kontent.ai has a strong Microsoft relationship and is leveraging its AI services stack via ChatGPT 4 and a new service called <a href="https://learn.microsoft.com/en-us/semantic-kernel/overview/">Semantic Kernel</a> – an open source SDK for building custom AI apps and orchestrating complex pipelines.
Finally, Kontent.ai delivers peace of mind around privacy and control. Enterprise users can be assured that their sensitive content and data is secure and not publicly available to any OpenAI learning pipelines. The native AI capabilities are aware of content and context only within your system, and it’s not even used to train future LLM iterations.
I asked Vojtech to give me the big picture around these key differentiators through the content creator’s lens. What really stands out?
“A key difference is that our AI capabilities are native to our platform and provide a fully integrated experience for content creators,” he said. “We’re not adding a prompt window to our CMS. Instead, we’re adding new capabilities that perfectly fit with the tasks a content creator does on a daily basis.”
He cited an example: “We have a skill called ‘Improve writing.’ To use it, you select some text you want to improve to better suit your tone of voice, style guide, or other similar criteria. Then, you choose a piece of content already in your Kontent.ai project that meets your standards. Kontent.ai will then adjust your original text to match the style and tone of your chosen text.”
During the webinar, there was a great demo of this feature. The use case featured a single paragraph with a noticeably sarcastic tone of voice compared to the rest of the article. The native AI was asked to improve the writing by injecting prompts for a more professional tonality, as required by brand guidelines. It did – in minutes. The entire process was convenient, accurate, and a huge time saver.
As Vojtech further noted, what’s great is that content creators don’t need to fiddle around with making the right prompt, or string several different prompts together. Everything they need is in Kontent.ai, and it’s all a natural extension of the work they already did in the platform.
<h2>What’s the price tag for native AI?</h2>
Currently, Kontent’s new AI capabilities are fully functional, but only available to early adopters via a special access program – and seats are limited. The company is interested in collaborating with enterprise customers, so they’re inviting companies to provide their use cases.
The solution isn’t quite out of the box (yet). According to the webinar, most users can be up and running in roughly two weeks. The services should be generally available later this year.
Regarding cost, that’s still unknown – but the company seems to be focused on aligning it with real utility and value. As Vojtech pointed out, “We know everyone can go and use ChatGPT for free, so we didn’t just add a prompt window to Kontent.ai. Instead, we created tailor-made capabilities that solve real problems content creators face.”
The Kontent.ai team is working on pricing models, which will hopefully be available before the service is in GA. If you’re interested in early access, visit the <a href="https://kontent.ai/events-and-webinars/first-look-at-native-ai-capabilities-in-kontent-ai/">Kontent.ai</a> website for more details.
<h2>What other AI features can we expect?</h2>
There were some interesting questions about Kontent’s AI roadmap during the webinar. The hosts discussed the current advantages of reducing time and research. But they also described how AI might be capable of assisting with tedious, large-scale CMS tasks such as mass migrations.
One area where ChatGPT and other large language models are still struggling is translation. With accuracy being such a critical requirement, it’s still reliant on other workflows to deliver quality results. Still, this seems to be an area ripe with opportunity.
I asked Vojtech if other capabilities might be more near-term on the roadmap, and what the process looks like for onboarding new AI features.
“We've been working on [the capabilities that are part of this launch] for the past couple of months, but simultaneously we're working on many other prototypes,” he said. “Anything that reaches our development team through prioritization typically goes through a thorough research phase. We even have a dedicated UX research team, which is not always the norm in companies of our size.”
I also wanted to know how customers have responded in the rollout's early phases.
“We are absolutely thrilled with how the AI launch has been received,” he said. “We have some great initial feedback from existing customers, prospects, and major analysts. I've also had the chance to talk to some of our existing enterprise clients in person already, and there are specifically two main areas they appreciate the most. One, that our AI capabilities are fully native to the product, which currently makes us very unique in the CMS market. And two, the security aspect of being GDPR-compliant and knowing their content is not populated into global GPT environments.”
He also said that the webinar has resulted in registrations going through the roof – a clear sign that interest is swelling into action.
<h2>Consulting the crystal ball about the future of AI</h2>
As informative as the webinar was, I wanted to know how important the AI investment was to Kontent.ai. We might still be early in the hype cycle, but what does the future look like?
“This AI launch is only the beginning of our AI product focus,” Vojtech said. “As I mentioned, our rebranding to Kontent.ai a year ago was not just a coincidence, and we are serious about pioneering fully native AI capabilities as part of the CMS user experience.”
Vojtech also shared that the company is working on further improvements to contextualizing AI-generated content. They're also exploring how to improve navigating, creating, reviewing, and categorizing content.
“I believe AI has the potential to revolutionize content operations by streamlining processes, automating tasks, and enabling users to do more and faster,” he explained. “However, ‘more and faster’ should not be the only goal. Ultimately, it's rather about creating more contextualized, meaningful, and relatable content than just producing more. That's exactly how we envision our customers to benefit from our AI. We're not trying to replace their content contributors. Instead, we're on a mission to help them be more productive and be able to focus on the work they love while utilizing AI to do repetitive tasks for them.
Wrapping things up, I got a bit existential about AI’s impact on people. As Vojtech pointed out, only the future will show whether it’s good for humanity. In the meantime, he said, it’s important to think critically about the ethical implications as AI becomes a normal part of life. This includes data privacy, security, and other factors that must be carefully addressed.
“I am an optimist,” he added, “and I believe that humanity can strike a balance in the development of AI – harnessing its benefits while ensuring it does not pose a threat to our well-being.” 
I hope that optimism is coming from the same crystal ball.

Kontent.ai Pioneers Native AI in Headless CMS: Interview with Vojtech Boril

matt-garrepy

Kontent.ai logo with headshot of Vojtech Boril

At the end of May, Janus Boye and his <a href="https://www.boye-co.com/conferences/martech-briefing2023">Boye &amp; Co organized two meetups</a> in Europe with <a href="https://www.linkedin.com/in/sjbrinker/">Scott Brinker</a>, the famous author of the <a href="https://chiefmartec.com/2023/05/2023-marketing-technology-landscape-supergraphic-11038-solutions-searchable-on-martechmap-com/">Marketing Technology Landscape infographic</a>, Editor at <a href="http://chiefmartec.com/">chiefmartec.com</a>, and VP Platform Ecosystem at HubSpot. Janus also invited some other speakers to showcase the reality of martech development in different types of companies. Since Kentico was sponsoring the event, I was lucky to attend both of them and can summarize the most interesting takeaways.
<h2>MarTech Supercollision</h2>
Let’s start with Scott Brinker's presentation, “<a href="https://www.boye-co.com/conferences/martech-briefing-hamburg-2023">MarTech Supercollision</a>,” covering several marketing technology topics. He discussed companies' varying levels of maturity with marketing technology, emphasizing the need for investment in people in addition to technology. Scott also explored the concept of composability in marketing, including its importance in creating personalized customer experiences. He analyzed the three different trends in MarTech, calling it “Supercollision” because each would be big enough to shake the industry. Still, they are now happening all at the same time: data, composability, and AI.
Scott has been exploring the MarTech landscape since 2011. There has been a 7,258% growth in the number of martech solutions in the last 12 years. The 2023 infographic contains 11,038 solutions – that’s an 11% increase from 2022, even though there was a 7% churn rate.
And as we discussed during the event, we can expect an even bigger influx of new niche solutions since the development of AI has completely shaken and democratized software development. It’s unexpectedly easy to brief an AI tool to create the right app for your needs and put it to the market.
In my insightful interview with Scott after the event, the conversation also revolved around the rapid influx of tools and innovations in the market and how companies can embrace these changes. Scott emphasized the importance of maturity in utilizing MarTech, stating there's a wide distribution in how mature companies are with leveraging marketing technology. He referred to Avinash Kaushik's 90/10 rule, where 90% of the investment should be in people and only 10% in technology. Scott stressed the importance of investing in people, not just in terms of individual skills training but also in evolving the organization to support what those people want to do.
We also discussed the concept of composability in martech. Scott explained that while there are different levels of composability, most companies are currently at a stage where they are composing relatively lightweight but very useful things. He emphasized the importance of creating a supportive culture that encourages people to experiment with applying these tools. He also highlighted the need to adjust processes to remove some friction, making it easier for people to use these tools.
I found Scott’s analogy of composability to LEGO clever for explaining it to non-tech marketers. However, I argued that in many cases, companies do not need to buy thousands of small bricks to build a LEGO ship. They can use pre-built sets, put them together, and have fun with the result instead of spending hundreds of hours sitting with the most expensive building kits. Sure, there are people who love to spend this time building it from scratch, and it’s fine. It’s just not the majority.
<img src="https://cmscritic.com/ms-content/uploads/2023/06/scott-brinker-lego-analogy-1024x502.png" alt="Buy, build, adapt composable images from Scott Brinker's presentation" />
<h2>What about people?</h2>
I already mentioned that Scott emphasized the importance of people during our interview, but there was also another presentation called “The hidden success factor behind MarTech” by <a href="https://www.linkedin.com/in/angelika-gust-5a4192205/">Angelika Gust</a>, Head of Marketing at S-Bahn Berlin, focusing on this.
Angelika argued that martech should actually be called “Communication Technology (CommTech)” since it should help anyone in the company, not just marketing people, communicating with the customers. And very often, she said, these hidden champions, employees with direct or indirect customer touchpoints, are not digitally native and savvy.
To maximize the potential of MarTech, companies should focus on transforming these employees into enthusiastic MarTech users. Angelika underscores the need for roles like Data Translator and MarTech Operationalizer, who can bridge the gap between MarTech specialists and other employees. She also highlighted the importance of addressing fears like job loss due to AI advancements.
<h2>The digital experience maturity journey</h2>
The journey towards digital experience maturity is a shared endeavor, as evidenced by the contributions of our own Kentico partners and customers at these two events. Co-founder of <a href="https://www.actumdigital.com/">ACTUM Digital</a>, <a href="https://www.linkedin.com/in/janhavel/">Jan Havel</a>, along with <a href="https://www.linkedin.com/in/delfinvassallo/">Delfin Vassallo</a>, Marketing Director at <a href="https://www.actumdigital.com/cases/uponor-case-study">Uponor</a>, and <a href="https://www.linkedin.com/in/roelkuik/">Roel Kuik</a>, Kentico Practice Lead at <a href="https://www.avivasolutions.nl/">Aviva Solutions</a>, alongside <a href="https://www.linkedin.com/in/michael-van-dijk-b176b611/">Michael van Dijk</a> from APS IT-diensten, all shared their unique experiences of re-platforming.
The key takeaway from these presentations is the vital importance of ensuring that technology is in harmony with the specific needs and objectives of the business. By doing so, companies can optimize their technology solutions for the greatest impact. This alignment boosts operational efficiency and enriches the user experience and satisfaction, improving engagement metrics.
Furthermore, these insights highlight the necessity of flexibility and the courage to shift towards different goals and strategies when needed. Whether it's crafting a user-friendly interface for content editors, establishing a unified component library, or tackling industry-specific challenges in B2B e-commerce, the capacity to adapt and pivot is crucial.
In summary, these insights reinforce the mantra of "Listen to understand." Companies can make well-informed decisions about their technology implementations by attentively listening to the needs of the business, the users, and the industry. This approach, combined with a commitment to employee satisfaction and a willingness to embrace change, can substantially enhance business performance and user experience.
<a href="https://www.cmscritic.com/critics/jenda-perla/">Jenda Perla</a> is VP of Marketing at Kentico, and a CMS Critic contributor.

Scott Brinker's "MarTech Supercollision" and Key Takeaways from the Boye & Co Briefings in Europe

jenda-perla

Martech supercollision of text and background moving towards center of light

It turns out an “ING” can be quite a thing.
Case in point: the role of a Chief Marketing Officer. For most of us, the word “Marketing” in this mantle concisely explains the individual’s responsibilities.
But drop the “ING,” and it’s a different story. Well… sort of.
In my conversation with <a href="https://www.linkedin.com/in/jennifergriffinsmith/" target="_blank">Jennifer Griffin Smith</a>, Acquia’s new Chief Market Officer, we discussed the distinction between these titles, and why the leading DXP added her – and this new role – to its roster.
We also covered what she sees on the roadmap for <a href="https://www.cmscritic.com/acquia-taps-its-modular-open-source-legacy-to-drive-the-composable-future/">Acquia</a>, how composable is shifting the conversation, and why she’s excited about showing customers the “art of the possible.”
<h2>A marketing trailblazer in tech</h2>
Jennifer joined me via Zoom from a comfortable, unassuming home office. Originally from Europe, she’s been in the States for quite some time.
“As you can tell by the accent, I'm British,” she said. “We came for two years, and here we are 14 years later.”
For more than two decades, Jennifer has focused her superpowers on marketing for technology companies, with a deep focus on go-to-market strategies for both public and private companies. In her previous stints, she served as Chief Marketing Officer at <a href="https://www.cmscritic.com/hyland-acquires-alfresco-focuses-on-cloud-and-global-expansion-of-enterprise-cms/">Alfresco</a> (acquired by Hyland), Software AG, and <a href="https://www.cmscritic.com/progress-launches-sitefinity-dx-14-0-enhances-digital-experience-delivery-with-global-scale/">Progress Software</a> – which owns the Sitefinity CMS.
In her most recent CMO gig at <a href="https://www.cmscritic.com/brightcove-video-connector-will-bring-video-content-to-sitecore/">Brightcove</a>, Jennifer led the video streaming platform’s global marketing organization. This included product marketing and strategy, customer GTM programs, and new business, brand, and marketing communications. 
Given her legacy of leadership at content and digital experience vendors, I asked her what made the Acquia opportunity so enticing.
“I've spent some time with Acquia as a consumer, not just as a marketer or a business person,” she said. “I'm fascinated by the changes in how we want to purchase, learn, and engage with content. And I think, the way I live – my life – has changed so drastically in the last five years. Most of that is obviously through the pandemic, but just in my own need for time, and levels of service I expect, whether I'm researching a college, purchasing a shirt, or a car. Whatever it is, my expectation has changed. Then I look at the demographic of my 12-year-old son and the younger generation, and it will change again. I'm genuinely fascinated by digital experiences, and how we can bring it together as a consumer.”
<h2>From Chief Marketing Officer to Chief Market Officer</h2>
Getting down to brass tacks, I wanted to understand the new role of Acquia’s Chief Market Officer. How did Jennifer see it – and more importantly, what signal is Acquia sending with this expansion to its C-Suite?
First, it’s worth noting that the rise of the Chief Market Officer is a relatively new phenomenon, much like Chief Experience Office, Chief Revenue Officer, and Chief Growth Office. In a <a href="https://www.forbes.com/sites/kimberlywhitler/2020/06/06/a-new-c-suite-role-the-chief-market-officer/?sh=7325514b6d9c">2020 Forbes article</a>, Christine Heckart – then the CEO of Scalyr – noted that “heads of marketing must, first and foremost, be chief MARKET officers, not marketing.”
Jennifer reflected on my question but started with a caveat: “Each CMO position is unique, and it's based on where the company is, and what the board and the CEO feel like they need. So it's hard to compare, because companies are different. But in my experience, most of what’s required in marketing is about the execution, right? And it gets into ‘how do we get the best return on our spend? What's your CAC? What's your ROI?’”
Again, the “ING” is the key here – and for most organizations that have embraced the Chief Market Officer role, it delineates the focus on tactical marketing execution from the strategic market objectives and KPIs that drive growth.
“Now look,” she continued, “everything results in pipeline, bookings, revenue – however you want to measure it. But I think over the years, we’ve become too focused on the execution piece. When we first had our conversations, I loved that Acquia reflected what I've learned in my many CMO roles: you cannot be successful in any of your program execution if you don't understand your market.”
The relentless creep of the marketing team ecosystem also stymies this execution. To Jennifer's point, we’ve accrued a range of discretely focused areas like product marketing, communications, brand, field marketing – and most are solely concerned with execution. And as Jennifer pointed out, most of these marketing professionals have never consumed the product, nor understand what a customer does with it.
So back to the question at hand: what does it mean to be a Chief Market Officer at Acquia?
“For me, the Chief Market Officer is hyper-focused on the market and the customer and how we can really help them,” Jennifer said. “But then it spans a much bigger role across connecting different teams all for the outcome of the customer, and making sure everybody understands what we're building. Because we're not building it for us.”
What seems clear about Acquia’s decision to hire a Chief Market Officer is that it has reached a pivotal point in its growth – one that demands a deeper commitment to the market while maintaining the execution of its marketing. With Jennifer, they get the winning balance of a seasoned marketer with an analytical mind geared toward growth.
<h2>Riding the composable wave </h2>
Jennifer assumes her role at a precarious time in the digital experience industry. The term “composable” has become a bit of a hot potato as <a href="https://www.cmscritic.com/top-free-headless-cms-platforms/">headless content management systems</a> align with other technologies to provide flexible, best-of-breed solutions to build their own DXPs. Organizations like the <a href="https://www.cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen/">MACH Alliance</a> have gained traction by providing a membership ecosystem of pure MACH (Microservices, APIs, Cloud Native SaaS, Headless) solutions – partially in response to “headless hybrid” platforms and all-in-one monoliths.
At the same time, enterprise DXPs have endeavored to position their offerings as more composable, taking a product-based approach powered by robust APIs. Acquia’s open source <a href="https://www.drupal.org/" target="_blank">Drupal</a> heritage already embraces tenants of the <a href="https://dri.es/the-assembled-web" target="_blank">modular assembled web</a>. So it may have a key advantage in the market mele.
I asked Jennifer what she sees as the biggest challenges for Acquia as it positions itself within this narrative.
“Composable to me, in my world, just means flexible, right?” she said. “It means I can build something that will be unique to me. But some of our customers of a certain size would be frightened off by that because they don't have the resources to build it – and they want something that is very easy to use, secure, and scalable, but gives them the solution right there.”
Jennifer also explained that utility is essential, and data is the key to everything. This applies to the broader tech stack of integrations that Acquia is building value around, from CMS to CDP. “I love our CDP,” she noted, “because it goes way further than any other marketing campaign reporting analytics tool that I've used and seen.”
Knowing she’s new to the job, I probed gingerly around the topic of <a href="https://www.cmscritic.com/from-chatbots-to-contentops-how-ai-is-coming-to-your-cms-whether-you-like-it-or-not/">AI</a> – which is firing like a bullet heard 'round the DX world. While she said Acquia is pioneering more solutions on its open source roadmap, she reinforced the litmus test around value.
“How do we offer a usable AI technology that makes a difference to [customers]? What do they need to move their business, right? What do they need today, and what will it be tomorrow? And not in a way that is so futuristic that we just talk about it. We need to deliver something that brings value to them.”
<h2>Showing customers the “art of the possible”</h2>
If there’s one thing that Jennifer is resoundingly enthusiastic about, it’s community – from employees to customers to partners. In her short time at Acquia, she’s already experienced how Acquia is differentiating in the service category.
“Honestly – and I'm not just saying this – I've never been in a company where I've met so many customers and partners, and not had a complaint,” she said. “I went to my first customer and partner event in London, and I got to sit and talk to so many different people, and just hear what's important for them. Everything from a financial services company to a software company, even a university – and they actually shared what they've learned more broadly with other customers."
Quite a testament, and something that Jennifer is looking to build on. In her mind, this positive community feedback is manifesting into momentum for the company, demonstrating how they can support customers in attaining the impossible – and realizing the “art of the possible.”
“I'm excited about using our community and our customers to really tell these stories,” she expressed eagerly. “And unlike some of our bigger competitors, we can do it nimbly – and make it real, quicker.”
<h2>Building a culture of diversity and inclusion</h2>
At the recent <a href="https://www.cmscritic.com/mach-two-conference-wrap-six-takeaways-from-the-composable-event-of-the-year/">MACH Two</a> event, I was inspired by the emphasis the <a href="https://www.cmscritic.com/mach-alliance-expands-advisory-board-launches-new-mach-book-resource/">MACH Alliance</a> places on diversity and inclusion as core values. Technology companies have often embraced a more progressive stance, but it’s one thing to say it – and quite another to lead by example.
As a woman who has served in multiple C-Suite positions, Jennifer continues to shatter the silicon ceiling in the DX industry. She was quick to point out the importance of “talking the talk and walking the walk,” but this has always been an important focus of her work, and she’s managed to blend her corporate responsibilities with the growth and advancement of her teams on a human level.
“At one of my jobs, I was Chief Marketing and Culture Officer, because myself and the CEO had a fundamental belief that brand is inside out,” she said. “This was an open source company, and if we couldn't build a culture of people excited about what we're doing – if we couldn't nurture a community internally – we had no hope of building it externally.”
Jennifer also talked about Acquia’s focus on its people. This includes a Day One program where Acquia plants a tree for every new employee. It's just one of the company's many commitments to ESG initiatives, personal development, and nurturing diversity across its team.
We also reflected a bit on the impact of the pandemic on the work environment, and how Acquia is preparing for its next growth phase with a distributed team across the globe. Jennifer shared how Covid put everyone on equal footing, allowing people to achieve greater balance in their personal and professional lives.
“Acquia is a fully hybrid working environment, and my team is all around the world. I love that we can work very well virtually. Don’t get me wrong – I like seeing people face-to-face, too. But I really believe that Acquia walks the walk. And because of that, people are open. We might not all agree on everything, but we just have this culture of being in it together, which is so refreshing. It really is.”
Refreshing indeed. With an “ING.”

Acquia and the Art of the Possible: Interview with Chief Market Officer Jennifer Griffin Smith

Headshot of Jennifer Griffin Smith next to the Acquia logo

A lot of things happen under the hood when modernizing software. As the saying goes, we aren't always privy to how the sausage is made. But when it comes to UI, everything's above the fold, making it one of the most important expressions of a platform's evolution.
Yesterday, <a href="https://www.cmscritic.com/agility-cms-introduces-simplified-pricing-tiers-for-headless-content-management/">Agility</a> – a headless CMS that positions itself as the premium content platform – announced the completion of a comprehensive design system refresh in its new user interface. The company is "putting the finishing touches" on its new UI, and plans to have it fully running on June 30th. Until then, the classic UI will be available to current users.
According to the company's press release, Agility's design, product, and customer success teams spent the last three months listening to customer feedback and implementing improvements to elevate the design and accessibility of its platform UI.
"The design system refresh in our new UI is a reflection of our dedication to listening to our customers' needs,” said  <a href="https://www.linkedin.com/in/joelvarty/" target="_blank">Joel Varty</a>, CTO of Agility, emphasizing the company's commitment to innovation and customer-centric solutions.
<h2>A refreshing refresh of UI and enhanced CMS features</h2>
Agility's design system refresh is more than just a visual upgrade – it introduces a number of new features and enhancements aimed at empowering users with increased efficiency and an upgraded user experience. This comes a few weeks before the new UI will have full feature parity and become the default within the platform.
"The implementation of these new features is a direct response to our customers' needs," said <a href="https://www.linkedin.com/in/jina-zohori/" target="_blank">Jina Zohori,</a> Head of Customer Experience at Agility. "Our goal was to improve the overall accessibility and usability of the UI design system, and we are confident that the enhancements we've made will have a significant positive impact on our users' workflows."
Here are some of the highlights users can expect from the new UI:
<ul>
<li>New Filters: The interface now boasts enhanced filters, allowing users to precisely search content items, pages, assets, and more. This feature significantly improves efficiency and user experience.</li>
<li>New Advanced Global Search: The upgraded global search functionality offers users a powerful and flexible data searching and filtering experience within a single component, enabling swift access to the desired information.</li>
<li>New Org Selector and Instance Manager: Simplifying navigation and management across multiple instances and organizations, the new org selector and instance manager streamline user workflows and enhance overall usability.</li>
<li>Navigation Panel Enhancement: Responding to user feedback, Agility has introduced a darker, high-contrast navigation panel, reducing eye strain and improving focus during prolonged usage.</li>
<li>Heartbeat Indicator: With a new heartbeat indicator, users now receive visual updates on ongoing events and tasks, ensuring they remain informed and engaged with key activities.</li>
<li>Collapsible Properties and Activity Feed Sidebar: The refreshed UI features collapsible properties and an activity feed sidebar, maximizing screen space for the main content and providing users with a more immersive experience.</li>
<li>Pagination instead of Infinite Scroll: Agility has replaced infinite scroll with a pagination feature, resulting in improved navigation, reduced lag, and easier return to specific content points.</li>
<li>Horizontal Breadcrumb Navigation: The introduction of horizontal breadcrumb navigation enhances tracking and navigation within complex directory structures, simplifying user journeys.</li>
<li>Table Column Reordering: Users can now effortlessly reorder table columns, significantly enhancing data analysis and comprehension capabilities.</li>
<li>Visual Model Editor with Drag-and-Drop: Agility's updated visual model editor empowers users to create and edit models interactively through an intuitive drag-and-drop interface, further enhancing usability and productivity.</li>
<li>New Asset Manager: The newly integrated asset manager significantly improves the organization and accessibility of digital assets, ensuring efficient project resource utilization and seamless collaboration.</li>
</ul>
<h2>Leveraging customer feedback to build a more effective UI</h2>
According to the company's press release, Agility remains committed to continuously enhancing its product offerings based on user feedback and evolving market demands. The UI refresh is a testament to Agility's dedication to delivering exceptional user experiences and ensuring maximum accessibility for all users.
"We are excited to unveil the design system refresh in our new UI, which is a result of intensive collaboration with our customers," said According to <a href="https://www.linkedin.com/in/dluxdesign/" target="_blank">David Babijaev</a>, Product Designer of Agility's new UI. "By incorporating their feedback, we have created a more intuitive and user-friendly experience that will empower our users to achieve their goals efficiently and effectively."
If you're interested in learning more about Agility's new UI, the company is offering a session entitled "Unleash the Power of Agility: Mastering the New UI" on July 26th at 12 PM EDT. Users can sign up through their Agility account.
<h2>About Agility</h2>
Agility is a leading provider of Headless CMS solutions, offering businesses an ultimate content management system that is personalized, scalable, and future-proof. With its API-first approach and flexible architecture, Agility enables brands to effortlessly create and distribute captivating content across various channels. Their commitment to delivering personalized white-glove service and addressing unique challenges makes them the top choice for enterprise-level businesses in need of composable solutions. Experience the transformation of your content management strategy and the achievement of your business goals with Agility: Your Voice, Your Way.

Agility CMS Unveils Refreshed UI, Delivering Enhanced User Experience and Accessibility

cms-critic-staff

Agility logo against a digital wave background

<a href="http://www.machalliance.org/" target="_blank">MACH Alliance,</a> the not-for-profit industry body that advocates for open and best-of-breed enterprise technology ecosystems, just announced the launch of its new Women in MACH mentorship program. 
In previous articles, we've covered the Women in MACH initiative, which has become integral to the MACH Alliance’s roadmap. Mentorship has been earmarked as one of three core pillars for the Women in MACH movement in 2023 and will be offered as a unique benefit to MACH Alliance members.
The new program was on center stage at the recent <a href="https://www.cmscritic.com/mach-two-conference-wrap-six-takeaways-from-the-composable-event-of-the-year/">MACH Two Conference</a> in Amsterdam, where more than 100 people signed on as mentors during the event. This groundswell of interest reflects the community’s appetite to promote change and increase diversity and inclusion.
“From the very beginning, the MACH Alliance has been committed to encouraging companies across the MACH ecosystem to strive for best-of-breed architectures,” said <a href="https://www.linkedin.com/in/jguthmann/" target="_blank">Jasmin Guthmann</a>, Vice President &amp; Executive Board Member of the MACH Alliance. “Why stop there? We saw a golden opportunity to expand our advocacy mission to nurture the professional growth of women, and the Women in MACH mentorship program is the perfect avenue to do that. Our intent is to grow the Women in MACH mentorship program into an overarching mentorship program for increased diversity, equity and inclusion by early-2024.”
<h2>MACHifying mentorship</h2>
The MACH Alliance has been a champion of mentorship since its founding in 2020. The new mentorship program builds on the MACH Alliance’s fall 2022 <a href="https://www.cmscritic.com/mach-alliance-publishes-women-in-mach-manifesto-for-gender-equality/">Women in MACH event</a>, where over 100 high-profile attendees collectively authored its <a href="https://machalliance.org/insights/women-in-mach-manifesto-for-gender-equality" target="_blank">Women in MACH manifesto,</a> urging companies to prioritize gender equality.
According to the organization's press release, its mentor/mentee matching will be 1-1 and cover six key areas:
<ul>
<li>Sales and marketing</li>
<li>Career development</li>
<li>Product and R&amp;D-related topics</li>
<li>Change management</li>
<li>Leadership</li>
<li>Team building</li>
</ul>
“We’ve said it before and we continue to emphasize that MACH is a modern category, and that calls for an equally modern approach to drive forward a new era in enterprise tech,” said <a href="https://www.cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen/">Casper Rasmussen</a>, President, MACH Alliance. “That requires rethinking the faces and voices that are leading the charge. We’ve seen firsthand what tremendous leaders and contributors women are in this space. This mentorship program is just one way we’re working to pave the way for the success of women and other diverse individuals to continue to succeed.”
To learn more, visit <a href="https://machalliance.org/women-in-mach-mentoring" target="_blank">Women in MACH Mentorship program.</a>
<h2>About the MACH Alliance 
</h2>
The MACH Alliance is a [501(c)(6)] non-profit organization, governed by an independent board and does not endorse specific vendors, members or otherwise. The Alliance was formed in June 2020 to help enterprise organizations navigate the complex modern technology landscape. It aims to guide and show the business advantage of open tech ecosystems that are Microservices based, API-first, Cloud-native SaaS, and Headless. All MACH Alliance members meet certification principles that are published on the website. The MACH Alliance welcomes technology companies and individual industry experts with the same vision for the future. Learn more at <a href="https://machalliance.org/" target="_blank">machalliance.org</a>, <a href="https://machalliance.org/insights/mach-certification-a-seal-of-confidence" target="_blank">read here </a>about MACH certification and follow us on <a href="https://twitter.com/machalliance" target="_blank">Twitter</a> and <a href="https://www.linkedin.com/company/machalliance/" target="_blank">LinkedIn</a>.

MACH Alliance Launches Women in MACH Mentorship Program

AI continues to drive platform innovation, and builders are being treated to new features daily. While generative technologies like <a href="https://www.cmscritic.com/from-chatbots-to-contentops-how-ai-is-coming-to-your-cms-whether-you-like-it-or-not/">ChatGPT</a> are powering apps with a range of capabilities, having the right infrastructure for product development and deployment is a key requirement. 
To that end, <a href="https://www.cmscritic.com/vercel-launches-new-visual-editing-feature-with-sanity-cms/">Vercel</a> – the frontend cloud for deploying applications quickly and easily – <a href="https://vercel.com/blog/introducing-the-vercel-ai-sdk" target="_blank">just launched</a> a new software development kit for AI apps built with React and Svelte. This includes the Vercal AI SDK for easily streaming API responses from AI models and the Chat &amp; Prompt Playground for exploring models via OpenAI, Hugging Face, and more.
According to the company's website, several AI platforms – including Scale, Jasper, and Jenni – have launched using Vercel and Next.js, its React-based web development framework. Next.js provides the essential tooling and configuration required for React, as well as additional structure and optimizations. 
<h2>Ready for AI with a purpose-built SDK</h2>
The <a href="https://sdk.vercel.ai/" target="_blank">Vercel AI SDK</a> is an <a href="https://github.com/vercel-labs/ai" target="_blank">open-source</a> library with developers in mind. With the SDK, users can build conversational, streaming, and chat user interfaces using JavaScript and TypeScript. According to the company's post, the SDK supports React/Next.js and Svelte/SvelteKit, with support for Nuxt/Vue coming soon. 
Vercel’s AI SDK embraces interoperability and includes first-class support for <a href="https://openai.com/" target="_blank">OpenAI</a>, <a href="https://js.langchain.com/docs/" target="_blank">LangChain</a>, and <a href="https://huggingface.co/" target="_blank">Hugging Face</a> Inference. Regardless of a user's preferred AI model provider, they can leverage the Vercel AI SDK to create cutting-edge streaming UI experiences.
The AI SDK also includes "streaming first" UI helpers that enable real-time dynamic data representation in applications. Vercel also included callbacks for storing completed streaming responses to a database within the same request, allowing more efficient data management when handling text responses. 
From a cloud scalability perspective, the AI SDK is already integrated with Vercel products like Serverless and Edge Functions. This allows users to build AI applications that deploy instantly, stream generated responses, and are cost-effective. 
<h2>A playground for chat</h2>
In late April, Vercel launched an interactive online prompt playground called <a href="http://play.vercel.ai/" target="_blank">play.vercel.ai</a>, allowing developers to compare various language model results in real time. Users can then tweak parameters and quickly generate Next.js, Svelte, and Node.js code.
Last week, Vercel added a new chat interface to this playground, allowing developers to compare chat models simultaneously. The company also added code generation support for the new AI SDK, allowing users to go from playground to chat app in just a few clicks. 
<h2>About Vercel</h2>
Vercel is the cloud platform for frontend developers, providing the speed and reliability innovators need to create at the moment of inspiration. By providing the toolkit frontend teams love, Vercel unlocks developer potential and enables you to go from idea to global application in seconds. Vercel enables customers like Under Armour, Nintendo, The Washington Post, and Zapier to build delightful user experiences on the Web.

Vercel Introduces SDK for Building AI Apps with React and Svelte

In Hollywood, sequels are a roll of the dice. Few manage to capture the magic of an original film, and most burn up on re-entry. I won’t partake in any “sequel shaming,” but the list of losers is long.
But then there’s “Top Gun: Maverick,” a film that surprisingly managed to <a href="https://boardroom.tv/highest-grossing-sequels-of-all-time/">earn $1.4 billion globally</a>. While not the biggest franchise follow-up (that still belongs to Marvel’s “Avengers: Endgame”), it cemented its place at the top.
At this year’s <a href="https://the.machalliance.org/machtwo/">MACH Two Conference</a> – the sequel to the <a href="https://machalliance.org/">MACH Alliance’s</a> inaugural event in 2022 – Tom Cruise wasn't piloting any box office blitz. But as the final session wrapped, there was more Maverick in MACH than anyone could have predicted.
I had the opportunity to attend the much-anticipated event in Amsterdam this week at the swank <a href="https://delamar.nl/en/">DeLaMar Theater</a>. And while dodging airport delays with international connections was nerve-racking, it was well worth the effort.
Because MACH Two was, in a word, awesome.
Don’t take my word for it. As <a href="https://www.cmscritic.com/netlify-to-host-headless-commerce-summit-for-talks-on-building-world-class-e-commerce-experiences/">Netlify</a> co-founder <a href="https://www.linkedin.com/in/christianbachdk/">Chris Bach</a> observed, it was the “crème de la crème of events, and I wanted to talk to everyone.”
While the MACH Alliance is still a relative newcomer to the tech landscape, its signature conference has already attained world-class status. Along with an impressive lineup of 36 speakers, the event featured expert practitioners, technology vendors, integrators, and brands willing to share their MACH journeys.
Betwixt the lively keynotes, there were numerous workshops, a co-lab zone, learning circles, social groups, afterparties, and more. Even the tasty plant-based bites provided by Food Line-up – Europe’s first <a href="https://www.bcorporation.net/en-us/" target="_blank">B Corp</a> caterer – were <a href="https://the.machalliance.org/machtwo/?overlay=Sustainability-pledge">sustainably produced</a> (and you know how boring conference food can be).
Over the two days of the conference, I connected with Alliance leaders, sponsors, and attendees to discuss MACH and how it’s shaping the composable landscape. While innovation and technology were central to the content, it was evident that the “Art &amp; Science” of this event’s theme had more to do with people and community.
I met so many great people and there are too many stories to tell, so I tried to compress everything into six big takeaways that made MACH Two a winning sequel.
<img src="https://cmscritic.com/ms-content/uploads/2023/06/mach-two-image-1.jpg" alt="MACH Two presentation" />
<h2>1. Interest in MACH and composable is growing in a big way</h2>
During Tuesday’s opening keynote, the lower bowl of the DeLaMar Theater was solidly packed. This echoed what MACH Alliance president <a href="https://www.cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen/">Casper Rasmussen</a> said during his opening remarks: “The footprint has grown.”
To be sure, last year’s shindig was smaller – which makes sense when you’re throwing a party for the first time. During the planning phase for MACH One, a few Alliance members admitted to me that they weren’t sure if anyone would show up.
But that wasn’t the case this year. With just over 600 attendees from numerous countries, things sometimes got elbow-deep.
Since last year’s event, the Alliance has grown to nearly 90 members, with a pipeline of new applications streaming in. <a href="https://www.cmscritic.com/aws-joins-mach-alliance-as-enabler-member-reflects-growth-of-cloud-native-solutions/">AWS joined</a> as an Enabler in 2022, bringing industry-leading brands to the ecosystem ­– and that trend has continued. In fact, as the show was opening, it was <a href="https://www.cmscritic.com/stripe-joins-mach-alliance-bringing-organization-to-nearly-90-members/">announced that Stripe</a> had joined the ranks.
At one point during the opening session, <a href="https://www.linkedin.com/in/danielle-diliberti-73801140/" target="_blank">Danielle Diliberti</a> of Sommsation (who shared MC duties with <a href="https://www.linkedin.com/in/nialledwards/?originalSubdomain=uk" target="_blank">Naill Edwards</a> of Lego Group) asked for a show of hands to see who was attending their first MACH event. It looked to be around 60% – evidence that interest is swelling, and the market sees more potential than it did just 12 months ago.
<img src="https://cmscritic.com/ms-content/uploads/2023/06/mach-two-image-2-1.jpg" alt="MACH Two ASICS presentation" />
<h2>2. MACH has moved from early adoption to real impact</h2>
One of the most notable transformations from MACH One to MACH Two is the shift from ideas to successful implementations. Across both days, the event featured customer stories from an array of verticals, all told through the voice of the internal MACH champion. In every example, we saw the realization of the MACH journey through working architectures and KPIs.
Each use case was brilliant, from Interflora to IKEA to M&amp;M. But as a runner, I was a bit partial to ASICS, the international sportswear brand. With a global omnichannel platform serving Japan, Europe, North America, and Australia, it was a perfect example to showcase the potential of MACH at scale.
<a href="https://www.linkedin.com/in/mjmontgomery/" target="_blank">Mindy Montgomery</a>, Associate Director of Product Management at ASICS, gave a fantastic overview of how her company evolved beyond a purpose-built eCommerce solution and broke its monolithic dependency. Starting with a change in mindset, her team built a modern DXP to support loyalty, search, promotions, design systems, and other functions across its digital business. She’s now looking to make parts of the stack available via headless for other company initiatives.
One concept that kept surfacing with ASICS and other brands is the concerted move to a product-led philosophy. As Montgomery explained, removing the small, feature-based approach was critical to embracing MACH. She also emphasized the importance of having a trust-based relationship between product and engineering to improve delivery.
AI made its way into numerous stories, and ASICS was no exception. Montgomery admitted that the emergence of <a href="https://www.cmscritic.com/from-chatbots-to-contentops-how-ai-is-coming-to-your-cms-whether-you-like-it-or-not/">ChatGPT</a> forced them to pause and rethink their product search initiative. The company is now considering a generative AI application to augment its shoe finder experience.
One key takeaway: while AI might be changing the game, composable could make the pivot much less painful.
<img src="https://cmscritic.com/ms-content/uploads/2023/06/mach-two-image-3.jpg" alt="MACH Two Media Q&amp;A" />
<h2>3. More education, tools, and transparency are on the way</h2>
During a dedicated media Q&amp;A on Tuesday, I had an opportunity to engage with a panel of Alliance leaders and ambassadors. In addition to Casper Rasmussen, the group included <a href="https://www.linkedin.com/in/kellygoetsch/" target="_blank">Kelly Goetsch</a>, MACH Alliance Chair &amp; CSO of commercetools; <a href="https://www.linkedin.com/in/jguthmann/" target="_blank">Jasmin Guthmann</a>, Alliance VP &amp; Head of Corporate Communications at Contentstack; <a href="https://www.linkedin.com/in/balakrishnancs/" target="_blank">Balki Subramanian</a>, VP Digital Experiences, Mars; and <a href="https://www.linkedin.com/in/anca-iordanescu-phd-computer-science-3756971/" target="_blank">Anca Iordanescu</a>, VP Engineering at IKEA.
When asked about what’s changed since MACH One, Rasmussen said, "MACH is at an intersection, " leading to more opportunities. He suggested that it also requires a carefully managed expansion that relies on improving interoperability and standards for new and current members.   
Kelly Goetsch also reflected on the last year of growth, saying MACH “now feels like the default,” and that “we’re no longer advocating from the sidelines.” Jasmine Guthmann also suggested that the MACH philosophy will play a bigger role moving forward, helping reinforce the organization's spirit.
There was a clear consensus around the need for more education, a key requirement for improving adoption. Along with a cache of thought leadership content and other knowledge resources, the Alliance just launched a new MACH TCO tool, and plans to release a maturity assessment tool that focuses on 6 key pillars, such as governance.
Later this year, we can expect new educational programs for brands and members, and Rasmussen hopes to offer some degree of certifications based on different levels of MACH expertise. This would include foundational programs, developer and architecture modules, and even a “MACH Expert” certification.
Rasmussen also talked about the evolution of MACH principles. He said that two years ago, we didn’t talk about MACHifying operations or enterprise resource planning. To that end, the framework needs to be flexible, as definitions and criteria will continue to change over time.
The panel shared a few other insights worth mentioning. First, there’s been a noticeable growth of MACH requirements in RFPs. In fact, one brand mentioned that MACH membership had become a baseline requirement when picking technologies – positioning MACH as a standard for the future.
The other topic was transparency. At both evening mixers, I heard from multiple ISVs and SIs about their concerns regarding the membership selection criteria and wanting more visibility into the process. According to Rasmussen, 53% of membership applications are rejected – but the majority resubmit. He noted a clear evolution in those resubmissions, suggesting that companies understand the gaps and adjust to meet the criteria. That said, the panel recognized this need for even more transparency and expressed a commitment to deliver it.
<h2>4. Relationships and trust continue to drive value</h2>
One of the persistent gaps in composable strategies is the responsibility model. Monoliths provide one throat to choke, while composable architectures might require seven.
Researching, procuring, and managing multiple technology partners can be challenging and time-consuming. More importantly, when things go sideways – and they always do – who takes responsibility? Who owns the issue?
For vendors like <a href="https://www.cmscritic.com/contentstack-launch-aims-to-simplify-front-end-hosting-interview-with-dean-haddock-senior-product-manager/">Contentstack</a>, its “Care without Compromise” provides an SLA-like template for handling problem resolution. But not all vendors have that kind of framework in place.
Over the last few days, I spoke to numerous SIs and ISVs about their composable partnerships and how they handle the hard stuff. I kept hearing the importance of their human relationships and the clear reliance on trust.
In one such example, an agency praised a headless CMS and its dedicated customer service manager, crediting them for their ongoing success. In another conversation, I used the word “vendor” to describe a platform, and was politely asked to use “partner” instead.
I heard several attendees talk about the need for more guidance when handling these partnership challenges. There may not be a common template or SLA yet, but it’s evident that MACH members are investing in the quality of their relationships to deliver and maintain high-value customer outcomes.  
<img src="https://cmscritic.com/ms-content/uploads/2023/06/mach-two-image-4.jpg" alt="MACH Two Impact Awards" />
<h2>5. The Impact Awards is a win for the MACH movement</h2>
It was an honor to help judge the MACH Two 2023 <a href="https://machalliance.org/mach-impact-awards" target="_blank">Impact Awards</a>. Over the last month, I read through dozens of detailed entries, each with a compelling story of composable transformation. They were bold, ambitious, innovative… and sometimes downright scary.
I say that with the greatest reverence, but I won’t pull any punches on the level of complexity in some of these use cases. But that’s just it: MACH isn’t for the faint of heart. Building a composable stack requires the right use case and a thoughtful implementation strategy. As Kelly Goestch once said on LinkedIn, “I love MACH, but regularly tell people 'MACH is not for you' – and then promptly refer them to Shopify.”
American Bath Group, winner of the "Best Overall Change Project,” truly brought the rain from an innovation perspective. Not only did they embrace MACH tenants at a foundational level, but they embodied the MACH mindset from planning to best practices. From an architectural perspective, this was all reinforced by its agency partner, Konabos, and its headless CMS, <a href="https://www.cmscritic.com/kontent-ai-raises-40-million-to-bring-the-power-of-ai-to-content-management/">Kontent.ai</a>.
The <a href="https://machalliance.org/mach-impact-awards">winners in each category</a> were all well-deserved. At the same time, the bulk of the 150+ entries showcased how far MACH has progressed. <a href="https://www.cmscritic.com/mach-alliance-releases-study-on-adoption-of-mach-technologies-by-tech-leaders-qa-with-sonja-keerl/">Sonja Keerl</a>, former president of the MACH Alliance, spoke about the importance of demonstrating real change when selecting the Impact Awards – and American Bath Group delivered the most compelling results from end to end. You can read the <a href="https://kontent.ai/customers/american-bath-group-success/">complete case study here</a>.
Even if you didn’t take home a statue, the Impact Awards represent a win for the MACH movement. With this much adoption and successful implementation, we can only expect more entries next year.
<img src="https://cmscritic.com/ms-content/uploads/2023/06/mach-two-image-5.jpg" alt="MACH Two mentoring program presentation" />
<h2>6. Women in MACH, mentoring, and other initiatives are becoming top of mind</h2>
Above all, the MACH Alliance is a community that strives to put people first. That was made abundantly clear throughout MACH Two, just by watching the networking and interactions between attendees – many of whom were experiencing a MACH event for the first time. Even the Whova conference app encouraged social engagement, with groups sprouting organically around various business and personal interests.
Aligning with this cornerstone of its mission, programs like <a href="https://machalliance.org/women-in-mach">Women in MACH</a> took on an elevated level of visibility within the physical event space and throughout the MACH Two communications. The group is still relatively new but has already established an important role within the Alliance community.
While credit is due for making this effort, there’s still work to be done across the tech industry to shatter the silicon ceiling. We need more allies to support programs like this – and for businesses to truly walk the talk.
Surely, we can do better by emphasizing STEM education and career mentoring at the earliest stages. But here and now, we need more female tech leaders in MACH and a continued focus on diversity. In his closing session, Casper Rasmussen called for more female representation, and this is where the Alliance is acting as a conduit for change. 
In addition to people, there’s our planet, and several attendees inquired about the roadmap for weaving sustainability and green technology initiatives into the fabric of the MACH Alliance. Rasmussen also touched on this in his final presentation, suggesting that more can be done with partners like AWS to enable greater sustainability in the cloud – and that more is coming.
<h2>Accelerating ahead to MACH Three</h2>
I'm still feeling the sonic boom of MACH Two. It might be hard to top the success of this sequel – but with so much growth and potential ahead, MACH Three could be an even bigger story.
As more brands evaluate MACH and composable strategies, hearing successful use cases from actual stakeholders might be the best way to overcome reluctant executives. Couple that with a community of ambassadors and members – many of whom are willing to share their time and expertise – and you might build consensus at MACH speed.
While no specific date or location has been publicized, MACH Three is tentatively planned for 2024 in North America. We’ll keep you posted on the details as they emerge.

MACH Two Conference Wrap: Six Takeaways from the Composable Event of the Year

MACH Two featured image with photos from the event in a collage

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It's impossible to deny the impact of AI on the CMS industry. As platforms race to add new features that leverage <a href="https://www.cmscritic.com/from-chatbots-to-contentops-how-ai-is-coming-to-your-cms-whether-you-like-it-or-not/">ChatGPT</a> and other generative technologies, few have incorporated AI beyond some basic integrations. 
But that's starting to change. This week, <a href="https://www.cmscritic.com/kontent-ai-raises-40-million-to-bring-the-power-of-ai-to-content-management/">Kontent.ai</a> – an industry-leading headless CMS – announced a new set of native AI capabilities that will give users complete control to create and manage content across their organization.
According to the company's press release, Kontent.ai will now deliver the first and only context-aware AI that is fully integrated into its CMS product. This provides control from ideation to editing to customer experience in real time, displaying how content will look on websites and applications.
In addition to improving efficiency and productivity, the new AI will provide a layer of content governance – a unique advantage in the CMS landscape of AI capabilities. 
“Native AI skills inside Kontent.ai leverage the power of artificial intelligence while minimizing the risks often associated with it,” said <a href="https://www.linkedin.com/in/petrpalas/">Petr Palas</a>, Founder, Kontent.ai. “Content management challenges will only increase as more content is generated with the adoption of AI. However, we anticipated this and built a solution that works across the organization for the marketer, the developer, and the content creator."
<h2>Delivering real value to content creators with AI</h2>
As demand for content across organizations increases, teams are struggling to manage, maintain, and govern content at scale. Kontent.ai says that building these native AI-powered skills into its headless CMS is an evolution of its platform, designed to meet this challenge in a single solution.
Some benefits of Kontent.ai's native AI skills include:
<ul>
<li>Increased efficiency: Improve all stages of the content management process from creation to review with the power and speed of artificial intelligence.</li>
<li>Faster time to value: Leverage native AI skills immediately without the need for external integrations, plug-ins, or development resources within a headless CMS.</li>
<li>Consistency at scale: Develop core content, versions, style, tone of voice, and more – instantly.</li>
<li>Simplified content governance: Safeguard brand and content guidelines seamlessly using AI.</li>
</ul>
“The vision and innovation of Kontent.ai is what makes them a trusted partner,” reports <a href="https://www.linkedin.com/in/michael-d-orio-22a32517/" target="_blank">Michael D'Orio</a>, VP of Marketing from American Bath Group. “As a long-term customer, who just won the MACH Impact Awards for Best Overall Change Product by the MACH Alliance, we’ve reached new levels of success with Kontent.ai and look forward to the newest solution.”
Learn more about the native AI capabilities of Kontent.ai on the <a href="https://kontent.ai/events-and-webinars/first-look-at-native-ai-capabilities-in-kontent-ai/" target="_blank">upcoming webinar</a> on June 20, 2023.
An <a href="https://kontent.ai/specials/introducing-native-ai-capabilities/" target="_blank">early access program</a> for current customers is also available.
<h2>About Kontent.ai</h2>
Kontent.ai is the headless CMS that gives organizations complete control over content to speed up time to market and engage meaningfully with audiences across channels. In the Kontent.ai platform, governance underpins all operations and workflows. Content creators collaborate in real time, making it easier to land on the best ideas, reduce bottlenecks, and maximize the impact of everything that’s created. Kontent.ai is an API-first cloud-native solution, so developers can use their favorite technologies, languages, and frameworks to deliver seamless experiences that look and feel great on any channel. With offices in New York, London, Amsterdam, Brno, and Sydney, Kontent.ai supports global customers, including Zurich Insurance, Algolia, and Oxford University. Kontent.ai is a Microsoft partner and MACH Alliance member, recognized by both Gartner and Forrester.

Kontent.ai Introduces Industry’s First Headless CMS with Native AI Capabilities

Kontent.ai logo against a tech background

Yesterday, the <a href="https://www.cmscritic.com/mach-alliance-releases-study-on-adoption-of-mach-technologies-by-tech-leaders-qa-with-sonja-keerl/">MACH Alliance</a> – a group of independent tech companies dedicated to advocating for open, best-of-breed technology ecosystems – <a href="https://machalliance.org/newsroom/stripe-joins-the-mach-alliance">announced that Stripe</a> had joined its membership ranks. This noteworthy addition brings the organization to nearly 90 members.
<a href="https://stripe.com/en-nl">Stripe</a>, a leading internet payment processing platform, is trusted by enterprises around the globe to accept payments, send payouts, and manage their businesses online. This includes leading brands like Amazon, BigCommerce, Ford, Zara, Maersk, and more.
“Stripe serves as an excellent example of a company that’s built upon a modern technical infrastructure,” said <a href="https://www.cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen/">Casper Rasmussen</a>, MACH Alliance president. “They’ll be strong champions for the Alliance across their vast network of users and partners, which will influence broader embrace of MACH across the fintech category.”
As noted in the MACH Alliance press release, organizations of all backgrounds – from startups to digital natives to traditional enterprises – require MACH principals to grow. According to its <a href="https://machalliance.org/newsroom/mach-global-research-2023">annual survey </a>of global IT decision-makers, the inability to innovate stifles competitiveness. This is further compounded by the need to accelerate time to market. Adding Stripe to the MACH Alliance provides another trusted technology layer for building composable architectures to meet the demands of an evolving market – allowing businesses to respond to change and deliver customer experiences faster and at scale.
“MACH Alliance is enhancing the online commerce space and is a leading standard for the industry,” said <a href="https://www.linkedin.com/in/dorothycopeland/">Dorothy Copeland</a>, global head of partnerships at Stripe. “Becoming a member was an obvious choice – many existing Alliance members are already Stripe users and partners, which demonstrates the importance of this ecosystem to accelerate digital experiences." 
The Stripe announcement comes as the MACH Alliance begins its <a href="https://the.machalliance.org/machtwo/">MACH Two Conference</a> in Amsterdam. The event – dubbed “Art and Science” – offers two days with expert practitioners and C-suite leaders as they discuss the future of composable technology. Speakers from the Lego Group, Harry Rosen, and other respected industry brands will provide insight through their successful MACH and composable use cases. The conference will also feature MACH technology ISVs and system integrators from the Alliance member community building MACH and composable solutions.
<h2>About the MACH Alliance</h2>
The MACH Alliance is a [501(c)(6)] non-profit organization, governed by an independent board and does not endorse specific vendors, members or otherwise. The Alliance was formed in June 2020 to help enterprise organizations navigate the complex modern technology landscape. It aims to guide and show the business advantage of open tech ecosystems that are Microservices based, API-first, Cloud-native SaaS and Headless. All MACH Alliance members meet certification principles that are published on the website. The MACH Alliance welcomes technology companies and individual industry experts who share the same vision for the future. Learn more at <a href="https://machalliance.org/">machalliance.org,</a> read here about <a href="https://machalliance.org/insights/mach-certification-a-seal-of-confidence">MACH certification</a> and follow us on <a href="https://twitter.com/machalliance">Twitter</a> and <a href="https://www.linkedin.com/company/machalliance/">LinkedIn</a>.
<h2>About Stripe</h2>
Stripe is a financial infrastructure platform for businesses. Millions of companies – from the world’s largest enterprises to the most ambitious startups – use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.

Stripe Joins MACH Alliance, Bringing Organization to Nearly 90 Members

MACH Alliance and Stripe logo for announcement

This week, <a href="https://uniform.dev/" target="_blank">Uniform</a> launched a new <a href="https://uniform.dev/resources/composable-cms-evaluation-guide" target="_blank">Composable CMS Evaluation Guide</a>, geared to help brands evaluate, compare, and better understand the options for leading headless CMS solutions.
Uniform, a digital experience composition platform (DXCP), composed the evaluation guide with the help of an experienced team of marketers and developers who have worked with many headless CMS vendors when integrating their software through Uniform.
In a <a href="https://www.businesswire.com/news/home/20230605005064/en/Uniform-Releases-Composable-CMS-Evaluation-Guide-To-Educate-and-Ease-Headless-Integration" target="_blank">news release</a> announcing the evaluation guide, Uniform noted a rapidly growing interest in composable tech stacks to avoid vendor lock-in while acknowledging the complexity of going headless.
“Over the last several years, the CMS marketplace has expanded exponentially, so has the architecture, making it harder for brands to track the differences between solutions and to know what to look for when evaluating solutions,” said <a href="https://www.linkedin.com/in/mdemeny/" target="_blank">Mark Demeny</a>, Uniform's head of product strategy. “Our guide describes the modern functional and nonfunctional criteria for evaluating headless CMS and walks planning teams through each step of the process.”
<h2>What’s in the guide?</h2>
Uniform helps to simplify the process of implementing a composable CMS by helping define the fundamentals, benefits, and differences between a composable and a traditional system. The guide also helps teams determine their CMS goals and compare the options available that align with those goals.
The guide is broken down into five sections designed to assist in the decision to go composable:
<ul>
<li>Introduction: explaining the basics</li>
<li>Background analysis and planning</li>
<li>Advice for meeting strategic goals</li>
<li>Vendor evaluation</li>
<li>Considerations for composable stacks</li>
</ul>
<h2>Uniform acts as a bridge to safer integrations</h2>
As a digital experience composition platform, Uniform helps companies bridge the gap between legacy systems and integrated composable solutions. It offers greater flexibility to companies currently locked into a monolithic system.
Uniform is also on a mission to eliminate glue code that presents issues when implementing new software. It recently launched a <a href="https://www.cmscritic.com/uniform-launches-component-starter-kit-with-latest-product-release/">Component Starter Kit</a> that helps marketers and content creators to use RESTful API integrations to connect content from a headless CMS or commerce system with no glue code or developer tickets.
The new Composable CMS Evaluation Guide follows Uniform's <a href="https://www.cmscritic.com/uniform-releases-comprehensive-cms-comparison-guide/">CMS Comparison guide</a>, launched early this spring. Both guides promise to help ease decision-making for those considering a new CMS, eliminating some guesswork through detailed explanations.
To download the Composable CMS Evaluation Guide, <a href="https://uniform.dev/resources/composable-cms-evaluation-guide" target="_blank">click here</a>.
<h2>About Uniform</h2>
Uniform DXCP speeds up time to value for composable-experience architecture, lowers development costs, and makes it easy for business users to build digital experiences. A composable orchestration layer for legacy systems and headless APIs in Uniform DXCP eliminates the need for complex custom integration code, which delivers no business value. Instead, available for marketers, merchandisers, and other business users are no-code tools with which to build digital experiences with content from any source—without submitting developer tickets. Furthermore, Uniform DXCP’s high-performance personalization capability, delivered at the edge, raises conversion and CX for all channels.
Learn more at <a href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Funiform.dev%2F&amp;esheet=53412657&amp;newsitemid=20230605005064&amp;lan=en-US&amp;anchor=uniform.dev&amp;index=6&amp;md5=8de62c9041bb971931f2dbe29e50fdb0" target="_blank">uniform.dev</a> and follow us on <a href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Funiformdev%2F&amp;esheet=53412657&amp;newsitemid=20230605005064&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=7&amp;md5=f7401f00f4c02f49db054ae471cf62c3" target="_blank">LinkedIn</a> and <a href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2FUniformDev&amp;esheet=53412657&amp;newsitemid=20230605005064&amp;lan=en-US&amp;anchor=Twitter&amp;index=8&amp;md5=2040781de4ed11c82eeb1d52b6ea38c1" target="_blank">Twitter</a>.

Uniform Publishes Composable CMS Evaluation Guide for Navigating Headless Integration

mk-patterson

This week, <a href="https://agilitycms.com/" target="_blank">Agility</a> – a headless content management system and premium Content Platform – announced the launch of its highly anticipated App Marketplace. The new ecosystem offers Agility customers a variety of no-code applications designed to simplify and enhance products in areas like analytics, personalization, search CRM/marketing automation, translation, and more.
According to the company's website, the new App Marketplace will revolutionize how customers access and utilize essential tools, providing a competitive edge in today's fast-paced digital landscape. Agility currently has ten apps available in the roll-out, with plans to grow the selection to 50 by the end of 2023.
"We are excited to unveil the Agility App Marketplace, a game-changer for our customers," said <a href="https://www.linkedin.com/in/jina-zohori/" target="_blank">Jina Zohori</a>, Head of Customer Experience at Agility. "This launch represents a significant milestone in our commitment to empowering businesses with the tools they need to succeed."
<h2>A marketplace of no-code apps and integrations</h2>
In its new App Marketplace, Agility customers can easily select and add new apps to their CMS – without the time commitment or developer resources typically required to integrate those products.
"Our focus on APIs and SDKs, combined with these no-code apps, ensures a seamless integration experience for our customers," explained <a href="https://www.linkedin.com/in/joelvarty/" target="_blank">Joel Varty</a>, CTO of Agility. "Marketers and digital leaders can now enhance their workflows and achieve remarkable results without the need for technical expertise."
With no coding and a diverse range of products planned for 2023, Agility users will have more plug-and-play functionality to look forward to in the coming months, along with the proven capabilities of its headless CMS solutions. 
<h2>Focusing on the customer to deliver a better headless CMS</h2>
As a content platform and headless CMS, Agility remains solely focused on the customer experience, and they believe this user-centric approach sets them apart from other headless solutions.
"Our commitment to offering unique solutions makes the expansion of our marketplace in 2023 an exciting opportunity for our customers," emphasized Jina Zohori. "We are determined to empower businesses with the essential tools they require to excel in their respective industries."
<h2>About Agility</h2>
Agility is a leading provider of Headless CMS solutions, offering businesses an ultimate content management system that is personalized, scalable, and future-proof. With its API-first approach and flexible architecture, Agility enables brands to effortlessly create and distribute captivating content across various channels. Their commitment to delivering personalized white-glove service and addressing unique challenges makes them the top choice for enterprise-level businesses in need of composable solutions. Experience the transformation of your content management strategy and the achievement of your business goals with Agility: Your Voice, Your Way.

Agility CMS Launches New App Marketplace Offering No-Code Integrations

<a href="https://the.machalliance.org/" target="_blank">The MACH Alliance</a> has announced the finalists of its <a href="https://machalliance.org/mach-impact-awards" target="_blank">2023 MACH Impact Awards</a>, highlighting innovative and impactful technology projects that utilize a MACH (microservices-based, API-first, Cloud native SaaS, Headless) strategy.
The finalists were narrowed down from hundreds of entries and judged by an independent panel of judges with expertise in applying MACH technologies.
The awards finalists represent global brands that impact thousands of consumers across various industries. The winners will be announced at the MACH Alliance annual <a href="https://www.cmscritic.com/mach-alliance-announces-speakers-for-mach-two-conference-in-amsterdam-june-13-14/">MACH TWO</a> conference in Amsterdam on June 13 - 14.
<h2>2023 MACH Impact Awards Finalists</h2>
Best Retail Project
<ul>
<li>Primark</li>
<li>John Lewis Partnership</li>
<li>River Island</li>
</ul>
Best B2B Project
<ul>
<li>Wavin</li>
<li>MKM Building Supplies</li>
<li>Sonepar</li>
</ul>
Best Digital Experience
<ul>
<li>Paul Smith</li>
<li>Anheuser Busch</li>
<li>Dutch Railway</li>
</ul>
Best Health/Pharma Project
<ul>
<li>Bulk Nutrients</li>
<li>Thommen Medical</li>
<li>Integria Health</li>
</ul>
Best Hospitality Project
<ul>
<li>Just Eat</li>
<li>Gordon Ramsay Restaurants</li>
</ul>
Best Overall Change Project
<ul>
<li>American Bath Group</li>
<li>WWF</li>
<li>Mars</li>
<li>Primark</li>
<li>Belcorp</li>
<li>Alamy</li>
</ul>
Contributor of the Year
<ul>
<li><a href="https://www.linkedin.com/in/paulhornby/" target="_blank">Paul Hornby</a>, The Very Group</li>
<li><a href="https://www.linkedin.com/in/justin-thomas8/" target="_blank">Justin Thomas</a>, Kraft Heinz</li>
</ul>
Team of the Year
<ul>
<li>TaxFix</li>
<li>Mars</li>
</ul>
<h2>Register for MACH TWO</h2>
If you’d like to get a closer view of the MACH Impact Award finalists, it’s not too late to register for <a href="https://the.machalliance.org/machtwo/#about" target="_blank">MACH TWO</a> at the DeLaMar Theater in Amsterdam on June 13 and 14. The conference is free to attend and promises 48 hours of solid instruction, workshops, speakers, and more all centered around MACH technologies.
With multiple tracks that fit your goals, chances to network with like-minded peers and plenty of opportunities to hear from the brightest MACH practitioners in the game, MACH TWO is the premier annual event of the year.
<a href="https://the.machalliance.org/machtwo/#register" target="_blank">Register here</a>
<h2>About the MACH Alliance</h2>
The MACH Alliance is a [501(c)(6)] non-profit organization governed by an independent board and does not endorse specific vendors, members, or otherwise. The Alliance was formed in June 2020 to help enterprise organizations navigate the complex modern technology landscape. It aims to guide and show the business advantage of open tech ecosystems that are Microservices based, API-first, Cloud-native SaaS, and Headless. All MACH Alliance members meet certification principles that are published on the website. The MACH Alliance welcomes technology companies and individual industry experts with the same vision for the future. Learn more at machalliance.org, read here about MACH certification, and follow us on <a href="https://twitter.com/MACHAlliance" target="_blank">Twitter</a> and <a href="https://www.linkedin.com/company/machalliance/" target="_blank">LinkedIn</a>.

MACH Alliance Announces 2023 MACH Impact Awards Finalists

MACH Alliance Awards imagery - stacked award

Like most businesses, colleges and universities rely on digital experiences to reach and serve their audiences. While many were forced to transform during Covid-19 to support remote learning requirements, they have often trailed the commercial market – following more of a public sector arc when embracing new (and often expensive) technologies. 
That's why they require deep specialization from their digital partners, and this is where <a href="https://www.zengenti.com/" target="_blank">Zengenti</a> excels. The software and consulting firm behind the <a href="https://www.contensis.com/" target="_blank">Contensis</a> CMS recently announced a partnership with <a href="https://www.hw.ac.uk/" target="_blank">Heriot-Watt University</a>, growing its enrollment of higher education customers to more than 20.
Contensis, an <a href="https://www.cmscritic.com/lets-celebrate-the-winners-of-the-2022-cms-critic-peoples-choice-awards/">award-winning</a> composable CMS, has carved out a niche within the higher ed marketplace with its flexible platform offerings – which is further buoyed by Zengenti's focused expertise in the higher ed sector. According to the company's press release, Heriot-Watt plans to use the new CMS to enhance the digital experience for prospective students, alumni, and partners.
<h2>A CMS built for a world-class university</h2>
If you're unfamiliar, Heriot-Watt is considered one of Scotland’s most international universities, with more than 27,000 registered students, five campuses, and over 100 learning partners worldwide.
The school's previous on-premise CMS powered a website serving thousands of users, including students from over 150 unique countries. By moving to Contensis, the legacy system will be replaced with a modern API-first and cloud-hosted CMS, enabling the school with greater flexibility and scalability to manage its digital experience.
“We’re excited to be working with Zengenti as our partner for this major transformation project,” said <a href="https://www.linkedin.com/in/emmajaneleech/" target="_blank">Emma Leech</a>, Global Marketing Director at Heriot-Watt. “Their market understanding, wide-ranging expertise and track record of delivery will be pivotal in allowing us to rethink our global digital presence.”
<h2>A lesson for serving the higher education market</h2>
On its website, Contensis emphasizes the importance of content modeling, editing, and governance tools for helping content teams and developers – specifically those working in modern universities. Not only does Contensis deliver on these features, but its API-first approach makes connecting and managing content easier across websites, apps, and omnichannel experiences.
In addition to Heriot-Watt, Zengenti supports a multitude of notable higher ed customers in the UK, including <a href="https://www.kcl.ac.uk/" target="_blank">King’s College London</a>, <a href="https://www.lse.ac.uk/" target="_blank">The London School of Economics and Political Science</a>, and the <a href="https://uwaterloo.ca/" target="_blank">University of Waterloo</a>.
“We’re delighted to be working with the Heriot-Watt University team,” said <a href="https://www.cmscritic.com/contensis-cms-writes-new-script-for-composable-and-headless-interview-with-ceo-rich-chivers/">Richard Chivers</a>, CEO of Zengenti. “This is an exciting and evolving period for the education industry, as leaders in the space continue to look for innovative new ways in which they can adapt to learning practices, hybrid working models and meeting the needs of its digital-savvy students who expect a seamless journey online.”
Chivers also mentioned a new Contensis feature called <a href="https://www.cmscritic.com/contensis-launches-blocks-new-container-first-website-builder-qa-with-richard-chivers/">Blocks,</a> which was released earlier this year and covered by CMS Critic. 
“For developers, working with Blocks and React enables more of the team to work remotely in Contensis with a lower risk of change failure,” Chivers said. “For content editors and marketing teams, roles and permissions allow more changes to be pushed out, and its roll-back function can undo changes if needed.”
To learn more about Contensis CMS and its work with leading higher education institutions, visit <a href="https://www.contensis.com/" target="_blank">https://www.contensis.com/</a>.
<h2>About Contensis</h2>
UK-based Zengenti is the creator of Contensis, a headless Content Management System (CMS) with an integrated deployment platform. Contensis provides a single place to create, maintain and deliver content. Its content modeling, authoring, and governance features help teams create and keep top of well-structured content. Open APIs make integrating with leading platforms and products easy to deliver immersive digital experiences for audiences. Contensis powers websites for world-leading organizations across various industries, such as higher education, local government, and the private sector.

Zengenti Expands Focus on Higher Education, Brings Contensis CMS to Heriot-Watt University

Heriot-Watt University and Zengenti logo icon again a wall of books

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